Senior desktop support analyst jobs near me

The Service Desk Technician II is part of the Information Technology Service Desk Team and is the direct support for the installation, maintenance and troubleshooting of desktop computers, laptops, printers and network services. This position is the first point of contact for users who contact the service desk team through phone, email and ticketing system to ensure that users receive appropriate assistance, status updates and resolution in a timely manner. The Information Systems Specialist will assist in the installation, implementation, and upgrades of internal systems and maintain a tracking system for usage evaluation. Position Responsibilities: Utilizes ticketing system to communicate, document, schedule and prioritize issues for internal and off-site employees Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updates Maintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops and other computer accessories Updates documentation for self-help instructions, standard operating procedures and technical guidelines relating to IT Completes daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry software Responsible for Windows & Mac imaging of computer systems, setting up new hire employees with equipment & gathering of equipment from off-boarding employees Provides support for on-site/off-site meetings, conference rooms and audio/video related support Performs hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste and responsibility for the storage and inventory tracking of new and used equipment; assists team with preparing for IT related projects with testing & deployments Builds stable, productive internal/external working relationships using effective interpersonal skills. Demonstrates effective, clear, and concise written and verbal communication skills. Articulates solutions in an effective and cohesive manner Develops professional expertise and understanding of the specialization; applies company policies and procedures to resolve a variety of issues and normally receives general instructions on routine work and detailed instructions on new projects/assignments Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors Other duties as assigned Basic Qualifications (Required Skills & Experience): High School Diploma or GED required; some College coursework / B.S. in Computer Science or related discipline preferred Minimum of 2 - 5 years of relevant experience or equivalent combination of education, training, and experience Computer industry certifications are preferred (CompTia Network+, Security+, Microsoft, VM, Cisco) Demonstrates strong customer service for phone and face-to-face interaction Effective, clear, and concise written and verbal communication skills; articulates solutions in an effective and cohesive manner Other Qualifications & Desired Competencies: Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills Ability to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties Displays strong initiative and drive to accomplish goals and meet company objectives Takes ownership and responsibility for current and past work products Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company Focuses on teamwork and puts the success of the team above one's own interests Physical Demands: Ability to work in an office environment (Constant) Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional) Required to stand and sit for long periods (Frequent) Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Constant) The salary range for this role is: $27 - $39 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. ITAR Requirement: T his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements. Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************** We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. Who We Are Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. What We Do Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status. ITAR U.S. Citizen, U.S. Permanent Resident (Green Card holder), asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) or a person approved for an export license from the appropriate governing agency.

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. About the Role: We're looking for a full-time Technical Support Specialist to join our Campaign Support team. In this role, you will enhance and nurture the customer experience by quickly communicating with customers regarding questions, problems, technical issues. * This is a full-time position reporting to the Manager of Campaign Support * Location: Remote position * Salary Range: Non-exempt role with a salary range of $46,000-$56,000, depending on experience and location How You'll Make an Impact: * Maintain thorough knowledge of Submittable's platform and features to provide accurate and effective technical support * Provide support and maintain customer satisfaction at all stages of the customer journey * Respond promptly to customer inquiries via phone, email, and chat, troubleshooting technical issues and answering product questions * Provide clear guidance, solutions, and best practices to help customers successfully use the platform * Track and log customer issues, ensuring follow-up and resolution in a timely manner * Maintain accuracy of customer help resources as the product evolves * Identify, test, and report software bugs to Product team * Proactively flag potential issues or recurring problems to support continuous improvement About You: You're a highly collaborative, solution-oriented professional with a passion for delivering excellent customer support. You thrive in fast-paced environments, care deeply about customer outcomes, and bring a mix of analytical thinking, empathy, and curiosity to every interaction. Experience & Expertise * 1+ years in Customer Support or Technical Support roles * Ability to troubleshoot software issues and guide users to resolution * Experience working with customer support tools * Comfortable supporting live chat platforms Builder Mentality * Solutions-first mindset with strong problem-solving skills * Ability to stay calm and effective, especially when handling complex technical issues * Curious and proactive * Comfortable navigating ambiguity and evolving processes Partner, Collaborator, Communicator * Exceptional communication skills - especially when translating technical concepts to both technical and non-technical audiences * Adept at handling multiple high-priority tasks with strong organizational and prioritization skills * A team player who works well cross-functionally and values shared success * Capable of building strong customer rapport over time * Committed to transparency, accountability, and continuous improvement Preferred Systems & Tooling Experience/Knowledge: * Proficiency in data tools * Exposure to scripting or programming languages (preferred but not required) * Experience documenting software bugs and enhancement requests for technical teams (preferred but not required) * Familiarity with SaaS platforms and a general understanding of software development lifecycles (preferred but not required) * Experience with automation tools We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you'll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: * Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts * 401(k) plan with employer match starting day one * Equity stock options to share in our success * Flexible hours, remote work options, and generous vacation and sick leave * Paid parental leave for mothers, fathers, and adoptive parents * Professional development stipends to support your career growth * Opportunities to participate in community outreach and volunteer programs * Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. Our Approach to AI in our Hiring Process We believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. For additional information regarding the use of AI in hiring please review our AI Guidelines & Policies. Need accommodations? Let your recruiter know early so we can support you.

U.S. Citizenship Required. Ability to qualify for a US Department of Defense Top Secret security clearance required. Candidate must be SAP and SCI program eligible. is in-person (non-remote). Toyon is seeking a hardworking, detail-oriented and motivated individual to perform a wide range of technical, logistical and administrative duties. The position supports multiple hazard monitoring systems for commercial and government clients, who are primarily located in the greater National Capital Region/DMV area. The Specialist is an integral part of the team, working and coordinating with vendors, third-party contractors and customer personnel to provide successful implementation, verification and sustainment of equipment. The project assignments require a balance of independent work activities at Toyon office in Ashburn, VA and multiple customer sites. Job assignments include a range of office, laboratory and on-site work. Specific duties include Equipment procurement: sourcing equipment and preparing purchase orders Material transfer: packing, coordinating shipping services for parcel and freight Field deployment: Installation, integration and quality assurance testing Equipment maintenance, troubleshooting, repair and calibration Field service reports, inputs for monthly status reports, inventory tracking Inventory management for corporate test equipment and customer equipment Coordinate vendor services (e.g., manage Return Merchandise Authorizations) Maintain clean and orderly work areas and shipping & receiving area Procure and maintain packing & shipping consumables Requirements B.A. or B.S. in physical science, engineering or equivalent experience in a technical field At least five years post-degree work experience is preferred Proficiency working with basic hand tools and instrumentation Experience with principals of instrument calibration Hardworking, self-motivated, reliable, detail-oriented, and organized Excellent troubleshooting and problem-solving skills Ability to work independently and as part of a team Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed) Computer proficiency (Microsoft Office) WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE! Competitive Industry Pay 100% Employer-Paid Medical Insurance Premium HSA with Employer Contributions Dental and Vision Coverage Options Paid Holidays Paid Vacation and Sick leave Company Funded 401(k) and Profit Sharing Plans Employee Stock Ownership Plan (ESOP) Life and Disability Insurance Paid Parental Leave Discretionary Bonus Eligibility The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000. The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment. Pay Transparency Nondiscrimination Provision Equal Opportunity Employer including Disability and Veterans Applicant Privacy Notice Learn more about our company in our latest video, We are Toyon. The application window for this posting will remain open until the position is filled. Ref #2612-G

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross-functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service. RESPONSIBILITIES * Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance. * Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs. * Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency. * Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss. * Evaluate and implement new hardware and software to meet operational needs and improve system performance. * Track and document IT inventory and assets, ensuring up-to-date records of all in-store communication technologies. * Collaborate with internal teams and external vendors on cross-functional IT initiatives. * Provide technical support to staff members, troubleshooting and resolving issues as they arise. * Actively learn organizational systems and become an expert through self-teaching, reviewing documentation, and guided learning processes. * Perform other related duties as assigned. EDUCATION & SKILLS REQUIRED * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 3-5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security. * Excellent problem-solving and analytical skills with attention to detail. * Strong organizational and time management skills, with the ability to manage multiple tasks effectively. * Self-motivated and capable of working independently as well as part of a team. * Excellent written and verbal communication skills in English. * Ability to learn and adapt quickly to evolving technologies and organizational needs. * Experience with technical writing and documentation, with proficiency in IT tools and systems. WHAT WE'LL DO FOR YOU We provide our employees: * Free Health Insurance * Industry best paid vacation and holidays * Tire and auto repair discounts * Gym Membership Reimbursement * Affordable dental and vision insurance * Life & short-term disability insurance * 401(k) with company match * Predictable Schedules * Energy filled, busy shops * A clean, professional work environment with a team that wants to see you succeed * A company culture designed to support your career growth WHO WE ARE Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees. Virginia Tire & Auto promotes a smoke-free, drug-free environment. Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the role: As a Senior Technical Support Specialist, you will work in a small team of high-performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio's growing SLED customers. You'll combine your relevant experience with hands-on Skydio product knowledge to help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience. You'll work daily with hardware and software components that may involve on-device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network issue diagnostics. Utilizing log analysis, existing incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight issues, provide mitigation recommendations to customers, and collaborate with product teams to achieve issue resolutions. Working Hours: 3:00 PM - 11:00 PM PST. One shift either occurring on Saturday/Sunday + occasional holiday shifts may be required. Travel: This role may require traveling to regional customer sites up to 10% of the time. How you'll make an impact: Be the conduit between Skydio and our Public Sector customers with the ability to address all advanced technical support questions our customers may have in a timely manner. Working with the Product and Engineering teams to communicate and elevate the customers “voice” to internal stakeholders and prioritize and understand development timelines. Develop effective triage and resolution techniques to reduce the number of technical escalations into Product and Engineering teams. Be a domain expert on Skydio products and subsystems down to the component level, and proactively seek clarity with internal stakeholders when you need additional insight or clarity. Work closely with the Public Sector Customer Success and Field Service Representatives to provide priority response playbooks and after-action reporting (AAR) to our SLED customer base. Own the SLED segment of our enterprise after-sales support engagements, working closely with the Sales and Customer Success teams to deliver top-quality support for our customers, and build support processes that are relevant to these verticals. Be flexible: Willing and enthusiastic to work on multiple projects, both tactical and strategic as needed. What makes you a good fit: Public Safety experience and/or UAS/UAV background is a plus. Experience with Public Safety standard maintenance practices is preferred. Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Assertive self-starter with excellent interpersonal and written communication skills. Familiarity with RMA, spares, logistics or other repair workflows is a plus. Value Added Reseller (VAR) or OEM Partner support Ops/Program experience is a plus At least 2 years of experience using the Linux/Windows/mac OS shell and basic utilities. At least 4 years of experience in B2B operational, technical, or customer-facing success or support roles. Experience working with Salesforce Service Cloud case management and Jira bug tracking is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Strong understanding of Network Security and IPsec implemented across multiple networks. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices running over WiFi meshed and carrier mobile network. Experience with optimizing media streaming over mixed wireless networks. Some experience in Linux operating systems is preferred. Hands-on experience with a variety of Network diagnostic tools. Willing to travel 10-20% of the working year. Willing to work flexible hours and schedule, including after-hours and weekend support on rotation or as-needed basis, while communicating with the other distributed Skydio teams. Experience working cross-functionally across engineering, ops, product, and go-to-market teams. Why Join Us? At Skydio, you'll help shape the future of autonomous flight technology. You'll work alongside world-class engineers and domain experts, and you'll be given ownership and autonomy to grow into a leadership role. We offer competitive compensation, excellent benefits, and an opportunity to make a tangible impact in an industry poised for massive growth. Compensation: At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of options, comprehensive benefits, and various incentives and stipends. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is 70,000 - $125,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company's success. *Compensation for certain positions may vary based on the position's location. #LI-WM1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit *************************

Responsibilities We are a leading ERP Solution Software Provider specializing in advanced accounting and project management solutions. Our team is dedicated to delivering exceptional support to our clients, ensuring they can maximize the potential of our software. We pride ourselves on our friendly, inclusive, and supportive work environment, where team members are encouraged to grow and develop their skills. Job Summary As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency. Key Responsibilities: * Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues. * Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs. * Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. * Document all client interactions and solutions in the case tracking system. * Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase. * Mentor and assist junior analysts with inquiries and case resolutions. * Leverage AI tools to enhance support efficiency and effectiveness. Qualifications Required Qualifications: * 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions. * Advanced knowledge of accounting principles and practices. * Strong problem-solving and troubleshooting skills. * Excellent communication skills, both written and verbal. * Ability to work effectively in a remote, collaborative team environment. * A proactive and positive attitude, with a willingness to learn and grow within the organization. Preferred Qualifications: * Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision). * Previous mentoring or leadership experience in a support environment. * Familiarity with AI-driven support tools and technologies. Why Join Deltek? At Deltek, you will be part of a diverse and inclusive team that values collaboration, mutual support, and professional growth. We offer opportunities to work with cutting-edge technology and innovative solutions, including advanced AI capabilities that empower our support teams to deliver exceptional client experiences. Enjoy a flexible, remote work environment that promotes work-life balance and encourages continuous learning and development. Join us and help shape the future of ERP support while growing your career in a supportive and forward-thinking company.

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay is $23 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. Years of Experience (minimum years) 4 Educational Requirements (minimum requirements) HS Diploma Pricing Level ( Master, Journeyman, Novice) Master Work shift? Day Weekend coverage? No On call? No Travel required? Will candidate work from home, customer site ? Various Additional Information For more information, Please contact Shubham ************

As a Destination Support Consultant, you'll guide clients through every stage of their travel planning. You'll provide insights about destinations, recommend activities, and ensure travelers feel supported and informed at all times. This remote position requires a service mindset, attention to detail, and strong follow-through. You'll collaborate with internal teams and external partners to ensure all travel arrangements are executed perfectly. This role is perfect for someone who loves helping others, enjoys researching, and can remain calm under pressure while maintaining an upbeat and professional tone. Skills: Customer Support • Verbal & Written Communication • Organization • Time Management • Problem Solving • Responsiveness

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security. We're looking for a technical trailblazer-a hacker, builder, and visionary leader who can turn bold ideas into working systems. As our Computer Vision Lead (R&D), you'll lead the charge on building next-gen AI and computer vision products from 0 to 1, managing a lean team of engineers while still getting your hands dirty on high-impact technical work. You'll prototype quickly, validate in the field, and guide the evolution of our most ambitious products-starting with theft detection in retail environments used by thousands of stores. What You'll Do Lead and manage a small team of engineers to prototype and productize computer vision and AI systems Personally build and own early-stage proofs-of-concept, rapidly iterating and validating in the real world Define and prioritize the technical R&D roadmap in collaboration with product and business leads Architect scalable systems that transition from lab to production (edge and/or cloud) Vet new models, data architectures, and hardware deployments Be a key thought partner in setting technical direction for entirely new product lines What We're Looking For 8+ years in engineering roles with deep experience in AI, ML, and computer vision Proven track record of building 0 → 1 products or technical breakthroughs that went to market Strong hands-on skills with ML frameworks (e.g., PyTorch, TensorFlow), video analytics (e.g., OpenCV), and deployment tooling (e.g., ONNX, Triton, containers) Comfortable leading and scaling small engineering teams Hacker energy: fast, creative, scrappy, and resourceful Experience creating data pipelines for and categorizing vast sets of video training data. Bonus: Experience with edge computing, streaming pipelines, or hardware deployment in retail, robotics, or surveillance settings Why This Role? Lead and shape R&D at a company already deployed in 20,000+ stores and catching hundreds of thousands of thefts a year Work with Fortune 500 retailers solving real-world loss prevention with cutting-edge AI Huge ownership: lead products with the potential to become $500M+ businesses Fast-moving, well-resourced team with real traction Fully remote role (globally) Up to $80 USD/hr Ready to build real-world AI that scales? Apply now. Let's talk.

The Client Services Support & Coach is a dynamic position that is the first point of contact for clients contacting Balance for financial coaching, housing counseling, or network member contacting the CA DFPI Student Loan Network, and provides financial coaching, as needed. This position requires a meticulous individual who can multi-task and interact engagingly with callers. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each of the essential duties listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Phone Queues (Student Loan, Financial Coaching and Housing) Provides frontline triage services. Coordinate the intake and referral services for student loan borrowers. Promptly answers incoming calls and emails from clients and network members and determines the nature of the problem or question to establish a course of action. Participate in training and professional development opportunities related to student loan and financial counseling best practices and industry trends. Administrative Schedule appointments for clients, confirm daily appointments, and reschedule appointments as necessary Follow the Phone Status Policy and remain available to respond to inbound and outbound call inquiries to answer questions, troubleshoot problems, provide information, deliver immediate counseling, and schedule appointments as needed. Conduct outbound calls the purpose of follow-up and/or outreach Collect, track and report required data and input call and session notes for every client and interaction using the client management database Financial Coaching Provide one-on-one financial coaching sessions to assess needs and develop specific strategies to empower individuals to resolve financial problems, meet financial goals, and improving their overall well-being; Provide valuable information to clients about credit and debt issues, credit reports, housing issues, identity theft, money management, financial planning and retirement, student loans, bankruptcy, collections, consumer protection laws, court judgments, transitioning to safe and affordable banking, and wage garnishments; Assist clients in creating a personalized action plan with the purpose of supporting and motivating clients towards achieving financial goals; Provide continuing education, guidance, and resources to empower clients to successfully accomplish their established plans including resolving immediate problems and changing behaviors; and Provide confidential referrals to appropriate, vetted non-profit organizations using our national online database (Ex. Food banks, public benefits, state bar). Knowledge, Skills, and Abilities The requirements listed below are representative of the knowledge, skills, and/or abilities required: CUSTOMER SERVICE - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. INTERPERSONAL SKILLS - Demonstrates empathy, focuses on solving conflict, not blaming or shaming; Maintains confidentiality; Listens to others without interruption; Keeps emotions under control. ORAL COMMUNICATION - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. WRITTEN COMMUNICATION - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; can read and interpret written information. TEAMWORK - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts team success above own interests. ETHICS - Treats people with respect; Keeps commitments; Works ethically and with integrity; Upholds organizational values. ORGANIZATIONAL SUPPORT - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Values and respects diversity. PLANNING/ORGANIZING - Prioritizes and plans work activities; Uses time efficiently. PROFESSIONALISM - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. ADAPTABILITY - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. ATTENDANCE/PUNCTUALITY - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. DEPENDABILITY - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. INITIATIVE - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Interested in ongoing learning opportunities. LANGUAGE - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to author reports and business correspondence. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public. REASONING ABILITY - Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form. COMPUTER - Knowledge of spreadsheets, word processing, and Internet research software. Proficiency in Microsoft Office Applications (Word, Excel, Access, Outlook, etc...). Education and Experience An associate degree is required, but a bachelor's degree is preferred. A financial counseling certification is preferred (AFCP, NACC, CFP. One to two years of related experience and/or training (EAP, financial services, counseling, case management, banking, credit, and collection); or an equivalent combination of education and experience is preferred. Other Skills Bi-lingual capabilities preferred Physical Demands While performing the duties of this job, the employee is regularly required to sit and talk or hear, communicate confidently over the telephone and in person with a keyboard and mouse, and view and read a computer monitor. Work Environment This is a remote position; the employee must have a private, quiet space where they can execute their responsibilities.

Desktop Support Technician, Senior Clearance: Public Trust LCG is seeking a Senior Desktop Support Technician to provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email, and personnel requests for technical support. Document, tracks, and monitors the problem to ensure a timely resolution. Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Typically reports to a supervisor or manager. A moderate degree of creativity and latitude is expected. Key Responsibilities: Responds to internal and external client requests and provides technical support and training to end users. Identifies, researches, and resolves technical issues; escalates complex inquiries. May install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives. May install and configure operating systems and applications such as word processing, database, and spreadsheet programs. Documents, tracks, and monitors customer requests to ensure timely resolutions. Professionally handle incoming requests from users to ensure issues are resolved promptly and thoroughly. Document service requests and enter helpdesk database for tracking. Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes. Resolve more complex issues requiring detailed systems and applications knowledge issues escalated from lower-level support technician. Provide backup support to the Windows desktop engineer (Ivanti), including package creation, system troubleshooting, and system management during desktop engineer's leave. Requirements: Associate's Degree in computer science or related field A minimum of 3-5 years' experience Two or more years of experience with Windows Desktop Administration; MacOS Support; configuring and troubleshooting MS Office applications; Dell laptop and MacBook experience Experience building desktops and laptops using imaging software or from OEM media Experience creating and maintaining desktop imaging (Ghost or similar package) Experience managing software package in an end point manager (Ivanti and MECM) Experience with Active Directory, managing user accounts and passwords, and troubleshooting permissions issues Preferred Qualifications: Certifications: Any Microsoft certification Demonstrated ability to effectively utilize Microsoft 365 Copilot to enhance productivity in daily desktop support tasks, including troubleshooting technical issues, generating incident reports, documenting resolutions, and preparing user training materials. Skilled in guiding team members to leverage Microsoft 365 Copilot tools to improve collaboration, streamline support workflows, and ensure efficient communication and resolution of technical issues. Compensation and Benefits The projected compensation range for this position is $30/hr to $38/hr per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. Devoted to Fair and Inclusive Practices All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at *************. Securing Your Data Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or ************************* emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at *************. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Location: Bethesda, MD (Hybrid) Position Title: Desktop Support Technician, Senior Clearance: Public Trust Position Summary: LCG is seeking a Senior Desktop Support Technician to provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email, and personnel requests for technical support. Document, tracks, and monitors the problem to ensure a timely resolution. Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Typically reports to a supervisor or manager. A moderate degree of creativity and latitude is expected. Key Responsibilities: Responds to internal and external client requests and provides technical support and training to end users. Identifies, researches, and resolves technical issues; escalates complex inquiries. May install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives. May install and configure operating systems and applications such as word processing, database, and spreadsheet programs. Documents, tracks, and monitors customer requests to ensure timely resolutions. Professionally handle incoming requests from users to ensure issues are resolved promptly and thoroughly. Document service requests and enter helpdesk database for tracking. Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes. Resolve more complex issues requiring detailed systems and applications knowledge issues escalated from lower-level support technician. Provide backup support to the Windows desktop engineer (Ivanti), including package creation, system troubleshooting, and system management during desktop engineer's leave. Requirements: Associate's Degree in computer science or related field A minimum of 3-5 years' experience Two or more years of experience with Windows Desktop Administration; MacOS Support; configuring and troubleshooting MS Office applications; Dell laptop and MacBook experience Experience building desktops and laptops using imaging software or from OEM media Experience creating and maintaining desktop imaging (Ghost or similar package) Experience managing software package in an end point manager (Ivanti and MECM) Experience with Active Directory, managing user accounts and passwords, and troubleshooting permissions issues Preferred Qualifications: Certifications: Any Microsoft certification Demonstrated ability to effectively utilize Microsoft 365 Copilot to enhance productivity in daily desktop support tasks, including troubleshooting technical issues, generating incident reports, documenting resolutions, and preparing user training materials. Skilled in guiding team members to leverage Microsoft 365 Copilot tools to improve collaboration, streamline support workflows, and ensure efficient communication and resolution of technical issues. Compensation and Benefits The projected compensation range for this position is $30/hr to $38/hr per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. Devoted to Fair and Inclusive Practices All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at *************. Securing Your Data Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or ************************* emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at *************. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

The Helpdesk Specialist is a first level rep to the client technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs The client is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below: Customer Support Entry Roles and Responsibilities Answer calls in a dynamic IT operations environment, supporting multiple agencies Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia Log and route service requests and incidents in an incident management system Create and maintain knowledge articles in the agency's knowledge management system on a daily basis Provide a high level of customer service to end users on a daily basis Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications Troubleshoot issues related to agency specific applications and web applications Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets Collaborate with the IT leadership team to select and implement cost-effective technology for District Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources Skills: SkillsRequired / DesiredAmountof ExperienceBachelor's degree in IT or related field or equivalent experience Required5YearsCustomer service support experience in either a face to face or phone support role.Required2YearsExcellent written and verbal communication skills in a professional setting Required2YearsProvide technical support to computer system users by telephone, email, and etc.Required1YearsMaintain computers, systems, and printers in a professional setting Required1YearsExpertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) Required1YearsInstall and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) Required1YearsExperience providing technical support in a call center environment where the candidate received multiple calls at once.Required1YearsProvide customer-oriented results and build an efficient end-user support environment.Required1YearsExperience with basic Active Directory functions such as account creations, password resets, and OU ManagementRequired1YearsKnowledge of Microsoft Office Suite (Office 365) Required1YearsMicrosoft Certifications: MCP, Windows , 10, CompTIA A+ etc.Highly desired Powered by JazzHR Z1N3Z9raSo

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. • Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting • Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management • Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement • Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions • Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues • Strong problem-solving skills and attention to detail including multi-tasking • Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. • Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned • Perform other duties as assigned Skills Windows 10, Support, Help desk, Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications Prefer to be local to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible. Training will start on Monday 12/1. • 6 weeks of paid training All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr. • AA or some sort of completed education in Computer Science or related IT field • obtained 2 Certifications in A+, Sec+, Net+ or CCNA *$1.00 differential upon conversion for bilingual agents Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionSalary: TBD Quality Agents, LLC offers validation and quality expertise to the pharmaceutical and biotechnology industries. Our Computer Systems Validation Leads work directly with our clients to support activities that include, but are not limited to, documentation review and approval, including change controls, assessment plans, risk assessment reports, compliance plans, user requirements, system and user acceptance testing protocols, traceability matrix, error reports/defect report forms and summary reports. The individual will contribute directly to the completion of projects through the management of assigned contract personnel, development and execution of validation change control documents, and development and review of protocols, reports and data tables generated by peers and contract personnel. Responsibilities include: Optimization of CQV support process, including developing including developing standards and KPI reports. Compile and analyze validation data and make recommendations for changes and/or improvements Maintain all documentation pertaining to computer systems validation Data integrity qualification Participate in cross-functional project teams including development & deployment teams as well as customer Manufacturing, Engineering, Quality and other groups Some travel is required Skill level & requirements: Experience with IQ, OQ, PQ Final reports relating to Computer Systems Validation. Experience writing validation master plans. Experience with Configuration, design, data and traceability matrices. Validation experience with automated systems is preferred Thorough knowledge of cGMP regulations related to CSV including 21 CFR Part 11 Strong knowledge of computerized system development life cycle approach is required Strong leadership skills and the ability to work in cross-functional team environments, as well as independently Experience coordinating Quality documentation, specifically qualification/Validation documentation Demonstrated excellent leadership/Project Manager skills Strong technical writing skills Excellent written and verbal communication skills The ability to work and make decisions independently and have the flexibility to adapt to changing priorities is required Minimum Requirements: Bachelors degree in a technical discipline (i.e. Engineering, Chemistry, Microbiology, Biology) 3 5 years Computer Systems Validation background 3 5 years IT Quality Assurance / Validation experience Current drivers license and auto insurance or other means of independent transportation Quality Agents offers a full suite of benefits for full-time employees including: Health, dental and vision insurance Life, AD&D and Disability Insurance Health savings account for participants in our health plan 401k retirement plan Paid time off Paid holidays Quality Agents accepts applications on an on-going basis in order to build a talent pool of potential candidates. These applications remain open for consideration, as positions become available, for one (1) year from the date of application.After that time, or if your application information changes, please submit your application again.

Job Description At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a desktop support analyst who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep. Job Summary: The qualified applicant will become part of FEI's desktop support team in our Columbia, Maryland corporate office, helping to manage the end-to-end IT issues and proactive customer support. The successful candidate will be able to work in a dynamic, energetic environment. Multi-tasking, time-management, and customer relationship skills will be keys for success. Principal Responsibilities: Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and support the internal IT Help Desk Working under general direction and as appropriate independently analyzing and resolving problems. Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence Control and coordinate with IT deployments of applications, patches and configurations changes Communicate clear, accurate and timely status information to client management, marketplace partners, and external stakeholders during high-impact operational incidents Functions as the single point of contact for problem escalation and resolution as required Records all incidents while maintaining accountability and ownership until resolved Interfaces with appropriate technical personnel for customer problems Aid in the resolution of technical issues preventing normal business processes from completing Utilize Ivanti Service Management tool to log, update and resolve tickets, following all standard operating procedures and customer SLA's Responsible for monitoring the resolution of open issues and ensuring that all telephone and electronic inquiries are resolved in a timely manner Assist with onboarding of new users Install test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Handles escalated situations while assuring quality outcomes Participates with management in identifying volume trends, as well as best practices to create greater process efficiency Identifying and recommending improvements to processes as needed Developing Standard Operation Procedures (SOP's) and detailed work instructions as required Adheres to FEI's corporate policies, initiatives and directives Ensure adherence to quality standards Respond to customer service requests and inquiries as needed Responsible for administration and internal support of the company pc's, printers, servers and related equipment. End user support, license tracking, pc maintenance, upgrades and configuration Ensure quality responses are achieved and implement creative solutions to ensure customer satisfaction Participate in planning and coordination efforts, and perform maintenance following standard operating procedures Interface with vendors for support Provide nighttime and weekend maintenance and production support, as needed Performs other duties and responsibilities as assigned Required Skills: A B.A. or B.S. in a technical field and 2 years experience preferably in Healthcare, customer service and/or Information Technology or a relevant combination of education and experience. IT Help Desk/ Customer Service experience Must possess sharp attention to detail, have proven organizational skills, time management, prioritization and also employ a rigorous process for all follow-up/coordination activities. Excellent verbal and written communication skills Must be a team player and have the ability to work independently Must be either a US Citizen or Green Card holder Experience with deployments of applications, patches and configuration changes in pre-production and production environments Experience supporting environments with systems running on Microsoft OS Knowledge of system monitoring tools such as SCCM, Azure, and others There is minimal travel required, i.e., less than 10% of the time. Understanding of Windows and *nix operating systems to the degree of operating and diagnosing for issues. Strong oral, written and communication skills Preferred Experience: Experience with Ivanti ITSM or other ticket systems ITIL Foundations certification Familiarity with MS Office and MS System Center tools Experience with face-to-face customer interactions Strong technical and communication skills. Location: Columbia, MD Status: Full time position with full company benefits NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

Inova Fairfax Medical Center is looking for a dedicated Computed Tomography Technologist (CT Tech) Lead to join the team. This role will be a Full Time Day Shift, Tuesday-Friday 1:00pm-11:30pm| No call. Sign-on Bonus & Relocation Assistance eligible. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, and more! CT Lead Job Responsibilities: Obtains clinical history/informed consent from patients or patients' charts to assist the physician in optimizing the performance and interpretation of the examination, as evidenced by the exam results. Coordinates new team member and student department orientation/training. Assists with patient and team member scheduling to enhance the productivity of the department. Maintains an orderly, safe, and clean environment to ensure the safety of patients and staff. Ensures rooms are stocked with appropriate supplies for procedures. Operates imaging and other related equipment according to manufacturer's specifications. Troubleshoots equipment effectively and reports equipment to Biomedical Engineering/Vendor, as evidenced by service reports. Performs and documents routine quality control testing of equipment. Performs/recognizes the need for routine maintenance of image processors to maintain consistent image quality, as evidenced by the physician and exam results. May perform additional duties as assigned. Ask your Recruiter for the full job description! Minimum Requirements: Work schedule: Tuesday-Friday 1:00pm-11:30pm Location: Inova Fairfax Medical Campus Education: Graduate of accredited school/program of radiography Experience: Minimum of 3 years of Imaging experience in an applicable modality (Cat Scan, Mammography, MRI, or Nuclear Medicine in a hospital/healthcare environment Certification: Must be certified by ARRT, ARMRIT, CAMRT or NMTCB, and possess additional certification in Cat Scan or Mammography or MRI; BLS; CPR

Job Description CONTINGENT ON FUNDING/AWARD NO REMOTE WORK, MUST WORK ONSITE High-Level Description: The Desktop Administrator supports Next-Generation Desktop Environment (NGDE) operations, ensuring optimal performance and security of end-user computing devices. Detailed Description: The Administrator will manage and maintain NGDE systems, including configuring desktops, deploying applications, and implementing endpoint security measures. Responsibilities include monitoring device performance, troubleshooting issues, and supporting software updates. This role requires coordination with IT teams to align desktop configurations with organizational objectives and security standards. Requirements: · Bachelor's degree in Information Technology or related discipline. · Security+ CE certification and TS/SCI clearance with CI polygraph required. · 5+ years of experience in desktop administration and support. · Proficiency in Windows desktop environments, SCCM, and GPOs. · Experience with ITSM platforms and incident resolution.