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Best senior desktop support technician certifications
The best certifications for a senior desktop support technician are Certified Network Computer Technician (CNCT), Microsoft Certified Desktop Support Technician (MCDST), and CCNP Service Provider Operations (CCNP).
Senior desktop support technician certifications demonstrate your competency as a senior desktop support technician to employers. However, not all senior desktop support technician certifications provide the same value.
Below is a list of the best senior desktop support technician certifications. Obtaining a senior desktop support technician certification will give you a leg up when you apply for jobs and increase your potential salary.
3 best certifications for senior desktop support technicians
| Rank | Senior desktop support technician certification | Organization |
|---|---|---|
| 1 | Certified Network Computer Technician (CNCT) | ETA |
| 2 | Microsoft Certified Desktop Support Technician (MCDST) | MS |
| 3 | CCNP Service Provider Operations (CCNP) | Cisco |
3 best senior desktop support technician certifications
1. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
2. Microsoft Certified Desktop Support Technician (MCDST)
Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
3. CCNP Service Provider Operations (CCNP)
The Cisco Certified Network Professional in Service Provider Operations (CCNP SP Operations) validates knowledge and skills required (of a Tier II or Tier III support engineer) to troubleshoot and maintain service provider IP NGN core (PE-PE and PE-CE) network infrastructures. With a CCNP SP Operations certification, a network professional demonstrates knowledge and skills required to isolate network performance problems, implement proactive fault measures using operations management processes, frameworks, and network management systems.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
What is the best certification for a senior desktop support technician?
The best senior desktop support technician certification is Certified Network Computer Technician (CNCT). The Certified Network Computer Technician (CNCT) is awarded by the ETA International. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this senior desktop support technician certification:
- To become a certified Certified Network Computer Technician (CNCT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 4 year.
The most common combination of senior desktop support technician certifications include: Certified Network Computer Technician (CNCT), Microsoft Certified Desktop Support Technician (MCDST), and CCNP Service Provider Operations (CCNP).
Online courses for senior desktop support technicians to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
3. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
4. IT/Desktop Computer Support- Troubleshooting for Technicians
Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks...
5. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
6. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
7. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
8. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
9. Active Directory & Group Policy Administration for IT Techs
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
10. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
11. Advanced IT Troubleshooting for Helpdesk Support Technicians
Learn some of the less common IT troubleshooting techniques for Windows computers...
12. Remote Desktop Services Windows Server 2016
Learn RDS Sessions and Application on Windows Server 2016 and Get Everything You Need To Start Deploying RDS...
13. Citrix Fundamentals for Beginners.
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution...
14. Deploying Windows Virtual Desktop in Microsoft Azure
Delivering Remote Desktops and Apps in Azure with Windows Virtual Desktop and Azure AD Domain Services...
15. IT Help Desk for Beginners
The essentials to become an IT Help Desk Technician...
16. AZ-140 Azure Virtual Desktop (AVD)
Journey to Cloud Desktop...
17. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
18. The Complete Computer Basics Course: Become a Power User
Basic Computer Course - IT Support - Computer Fundamentals - Desktop Support - Basic Computer Skills...
19. IT Help Desk Professional
Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job...
20. Learning IT Help Desk Basics
Get the skills you need to pursue an entry-level position as an IT help desk technician...