Senior desktop support technician job description
Example senior desktop support technician requirements on a job description
- Bachelor’s degree in computer science or related field.
- 3+ years of experience in desktop support.
- Proficient in Windows and macOS operating systems.
- Experience with network and server administration.
- Knowledge of common computer hardware and peripherals.
- Excellent communication and customer service skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work independently with minimal supervision.
- Attention to detail and strong organizational skills.
- Commitment to continuing education and staying up to date with technology.
Senior desktop support technician job description example 1
Insight Enterprises senior desktop support technician job description
What you'll do at Insight
Hardware
Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum. Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions. Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures. Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem. Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc. Understand current depot programs such as Hot Swap and AR3D; participate as needed. Other duties as assigned.
Video, Voice and Data Cabling Systems
Provides telephone support for a geographically dispersed user community using a combination of desktop remote control products. Resolve software configuration problems and diagnose hardware problems at the workstation level. Identifying, pulling, terminating and labeling Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable Installing support structures and pathways (J-hooks, support rings, cable slings and cable tray / ladder rack, conduit and raceway). Termination of work station outlets, patch panels, 110 and 66 blocks. Fiber terminations. Termination with multi-pair / strand cable (Copper and fiber). Reading blue prints, identifying cable paths and some assistance with site surveys, and bidding. Other duties as assigned.
Networking
Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc. Installs, tests, and supports Network Operating Systems (NOS) and their applications. Performs server hardware support, troubleshooting, and performance tuning. Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc. Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc. Other duties as assigned.
What you'll need to join Insight
Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. LANs, WANs, Personal Computers, messaging and server software applications experience required. Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed. Ability to automate tasks using basic scripting techniques required. Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required. Must be able to work with both ends of basic level testing as well as high level testing and documentation. High level of technical proficiency in microcomputer product areas a must. Familiarity with large account environments and protocol required. Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation). Comfort and familiarity with to take units apart and re-assemble required. Excellent troubleshooting skills needed. Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies. Ability to enter data into systems accurately required. Must have the ability to multitask with strong organization and time management skills. Must be able to respond effectively to inquiries or complaints within a timely fashion. Knowledge of receiving, warehouse and safety procedures a plus. Possession a valid forklift certification a plus.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Internal teammate application guidelines:
Meet the minimum qualifications and requirements of the position; Have completed twelve (12) months service in their current position; six (6) months of service in warehouse roles; Not be under a disciplinary evaluation or suspension period; Have satisfactory performance in their current position; Have their current manager/supervisor recommendation
Click here to find resources to help prepare for the interview process.
Do you know someone who would make a great Insight teammate?
Referrals are the best way to build quality teams - and a great way for you to earn a little extra cash. Please visit the Teammate Referral Policy page on Inside.Insight to find out how you can refer someone to this job at Insight.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||
Nearest Major Market:
Phoenix
Job Segment:
Testing, Technical Support, System Administrator, Technician, Developer, Technology
Senior desktop support technician job description example 2
Western New England University senior desktop support technician job description
Senior Desktop Support Technician
TheSenior Desktop Support Technician is primarily responsible for handling highlytechnical and complex desktop computing issues and modifications in disciplinespecific areas. As Senior Desktop Support Technicians, they provide guidanceand support to Desktop Support Technicians and are relied upon to solve themost complex technical issues and work on advanced and new technologyinitiatives. They must also work with the Service Desk staff as needed toaddress level II issues related to advanced and unique discipline specificsoftware and technology.
The Senior Desktop Support Technician must possess a uniqueblend of advanced desktop technical skills and communication skills. They musthave strong technical skills while also having the skills required to effectivelycommunicate with customers. The Senior Desktop Support Technician is expectedto independently resolve highly technical issues and manage new technologyinitiatives in discipline specific areas of the University. The Senior DesktopSupport Technician also works closely with the Client Systems Administrator toimplement automated endpoint desktop management, often writing scripts anddeveloping advanced solutions to support the most complex desktop environments.This person must also be exceptionally customer service oriented.
Theideal candidate requires: Advanced desktop hardware and software computing andtroubleshooting skills, particularly with complex and often non-standarddiscipline specific systems; strong knowledge of recent and current versions ofthe Microsoft Office Software Suite (Word, Excel, PowerPoint, Access);excellent interpersonal skills; excellent verbal and written communicationskills within an extremely diverse environment; excellent organization andproblem-solving skills; ability to work independently with minimal supervision;enthusiastic service orientation with sensitivity to the needs of users at allskill levels; maintain a high level of quality customer service standardsresponding to questions and problems; maintain a professional and tactfulapproach in all interactions, ensuring confidentiality and an individual'sright to privacy regarding appropriate information.
Earned Bachelor's degree in a technical disciplinefrom an accredited College or University, or equivalent education andexperience, with a strong emphasis on communication; MCP and/or A+certification highly desirable; at least three years of progressivelyresponsible technical experience (preferably) working in an academicenvironment supporting complex desktop configurations, performing advancedworkstation and/or laptop administration, workstation class computer andperipheral support, and troubleshooting highly complex problems for faculty,staff and classroom systems; experience setting up and troubleshootingcomputers utilizing all recent and current versions of various operatingsystems, such as Windows, Linux and Mac, in a networked environment; active Directory, SCCM and/or Ivanti experience a plus.
Excellent fringe benefits including tuition remission for employee, spouse, and dependent children.
Western New England University is a private, independent, coeducational institution founded in 1919. Located on an attractive 215-acre suburban campus in Springfield, Massachusetts, Western New England University serves 3,900 students, including more than 2,600 full-time undergraduate students. Undergraduate, graduate, and professional programs are offered through Colleges of Arts and Sciences, Business, Engineering, and Pharmacy, and School of Law.
Western New England University is an Equal Opportunity Employer. We welcome candidates whose background may contribute to the further diversification of our community.
In alignment with the University's commitment to health and safety, all Faculty and Staff arerequired to be vaccinated and provide proof of vaccination.
Senior desktop support technician job description example 3
INNOVA senior desktop support technician job description
AV/Desktop Tech Support Senior ONSITE (688927)
Start Date - 08/15/2022
End Date - 06/30/2023
Max Submission per vendor - 03
Location - Richmond, VA 23219
Interview Type - In Person Only
Complete Description:
**local candidates strongly preferred
**onsite interviews required, NO exceptions
**candidate must possess a valid drivers license
**the selected candidate will need to work ONSITE 100%
**Position will require some overnight travel to statewide locations (with advance notice) and a valid drivers license is required. Candidate will either drive a state vehicle or a rental car. Candidate will pay out of pocket for expenses, then be reimbursed by the agency.
•Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues
•Coordinates and act as Moderator for high visibility Executive conferences
•Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
•Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers
•Schedules, setups, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences
•Performs video camera, live stream and audio recordings
•Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
•Sets up and operates audio system for live events and ceremonies, and assist video production requirement
•Conducts site surveys to establish AV/VTC equipment customer requirements
•Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
•Job requires some travel and overnight stays
•Performs administrative tasks such as inventory tracking, checklists, forms, and meeting binders
Require/Desire Skills
Skill Required / Desired Amount of Experience
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices Required 5 Years
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software High Level of Customer Service Required 5 Years
Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues Required 5 Years
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Updated March 14, 2024
