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Senior desktop support technician skills for your resume and career
15 senior desktop support technician skills for your resume and career
1. Desktop Support
- Performed desktop support duties including troubleshooting, configuring and repairing laptop and desktop computers.
- Completed and developed process standardization for desktop support responsibilities for enterprise.
2. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Coordinated different IT services to complete customer requests and troubleshoot customer difficulties.
- Identify, troubleshoot and analyze hardware/software related issues.
3. PC
- Configured and installed PC hardware/software, performed problem diagnoses, and recommended solutions.
- Corrected and restored users PC workstations to operational status.
4. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided additional cross team technical support according to the project service level agreement with some server administrative responsibilities.
- Served as an intermediary between users and technical support personnel to resolve communication problems.
5. Remote Desktop
- Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and Dame Ware remote access software.
- Resolve issues using Remote Desktop Connection, in person or by walking the client through verbally.
6. Network Printers
- Performed troubleshooting and maintenance of network printers.
- Configured, installed and supported end user systems, monitors, local and network printers and associated software.
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Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Resolved technological issues with attention to detail, courteous customer service & minimal supervision.
- Experience working in a team-oriented, collaborative environment with strong customer service orientation.
8. SCCM
- Developed a script to fix a commonly reoccurring malfunction of the MS SCCM Client.
- Deployed SCCM 2007 in lab environment to update and inventory 1,500 computers and laptops.
9. OS
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
- Assisted the desktop engineering team with installing, testing and successfully implementing Mac OS X Lion into the NIH domain.
- Provided support service for Blackberry, Windows 2000, Exchange 2000, Office2000/XP and MAC OS 9/X., Remedy ticketing system
10. Network Troubleshooting
- Performed wireless and wired network troubleshooting and patched network connections at the switches.
- Provided Hardware, software, network troubleshooting and incident resolution to internal and external customers via ticketing dispatch system.
11. Mac
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Support technician for all Windows and Mac computers and software, Palm, Blackberry devices and responsible for audio visual setup.
- Supported over 200 PCs and Mac computer related(issues not limited to software, hardware and upgrades.)
12. VPN
A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.
- Trained staff on the use of VPN, remote access, Blackberries, and other hardware/software related to employee electronic programs.
- Configured Blackberry, iPhone, iPad & VPN devices; imaged new hardware with Norton Ghost and Windows PXE server.
13. Remedy
- Logged and tracked inquiries using the Remedy problem management database and maintained history records and related problem documentation.
- Supervised Remedy complaint ticketing system and follow timely resolution of all tasks.
14. Computer System
- Provide technical assistance and support for incoming queries and issues related to computer systems, software / hardware and network issues.
- Install and repair computer systems and peripheral equipment located throughout the office as well as upgrade and support all user applications.
15. Windows XP
- Performed troubleshooting and repair for hardware/software issues and upgrade/migration services supporting Windows XP/Vista/7/8.
- Installed, repaired and maintained network desktop and portable computers with Windows operating systems: Windows XP and Windows 7.
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What skills help Senior Desktop Support Technicians find jobs?
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What senior desktop support technician skills would you recommend for someone trying to advance their career?
Kate Marek Ph.D.
Director and Professor, Dominican University
What type of skills will young senior desktop support technicians need?
Joshua Davis Ph.D.
Lecturer, Carleton College
What technical skills for a senior desktop support technician stand out to employers?
Chirag Parikh Ph.D.
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
List of senior desktop support technician skills to add to your resume
The most important skills for a senior desktop support technician resume and required skills for a senior desktop support technician to have include:
- Desktop Support
- Troubleshoot
- PC
- Technical Support
- Remote Desktop
- Network Printers
- Customer Service
- SCCM
- OS
- Network Troubleshooting
- Mac
- VPN
- Remedy
- Computer System
- Windows XP
- User Support
- Android
- Workstations
- Technical Issues
- Technical Problems
- Citrix
- Encryption
- Video Conferencing
- VoIP
- Software Applications
- SLA
- Windows Server
- Lan
- Software Issues
- Application Support
- Customer Support
- Level Support
- User Accounts
- Software Support
- Trouble Tickets
- Blackberry
- Microsoft Windows
- Remote Support
- Macintosh
- Desk Side
- IPhone
- TCP/IP
- Symantec Endpoint Protection
- Remote Troubleshooting
- Linux
- Phone Support
- Software Problems
Updated January 8, 2025
