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Top 50 Senior Desktop Support Technician Skills

Below we've compiled a list of the most important skills for a Senior Desktop Support Technician. We ranked the top skills based on the percentage of Senior Desktop Support Technician resumes they appeared on. For example, 10.3% of Senior Desktop Support Technician resumes contained Desktop as a skill. Let's find out what skills a Senior Desktop Support Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Desktop Support Technician:

1. Desktop

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high Demand
Here's how Desktop is used in Senior Desktop Support Technician jobs:
  • Supported internal corporate and external third party applications via remote desktop applications.
  • Assisted 6,500+ users in North America region including Mexico- laptop/desktop/tablet deployments to multiple sites for new hires and international transfers.
  • Migrate desktops from Windows XP to newer versions of Microsoft Windows based on the end user's requests.
  • Functioned in a Senior Desktop Tech role, overseeing all sites and training for other Site Support Technicians.
  • Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and Dame Ware remote access software.
  • Replaced memory, hard drives, video cards and mother boards in desktop & laptops no longer covered.
  • Solve problems and make decisions on a daily basis relative to Service Desk and Desktop Support responsibilities.
  • Provided leadership to desktop technicians and trained both new and current staff on new procedures.
  • Observed and diagnosed issues with desktops and laptops to remedy hardware and software issues.
  • Provided Desktop support for various Airlines, North American Airlines and World Airways.
  • Migrated from HP desktops to Dell OptiPlex desktops and laptops.
  • Handled all day to day desktop and help desk requests.
  • Purchased and researched Desktops and Laptops for future use.
  • Helped develop Desktop New-hire orientation manual for Austin site.
  • Used Norton Ghost to image HP desktops and laptops.
  • Train, coach and mentor Desktop Support Specialists.
  • Performed Desktop support and help desk duties.
  • Assisted with relocation and desktop user support.
  • Provided all Desktop | Helpdesk Support and also rebuilt all images Company Wide for deployment.
  • Hired to support various organizations in a multi Operating System, multi building environment for servers and desktops.

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2. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Senior Desktop Support Technician jobs:
  • Provide consulting on cost-effective implementations of microcomputer hardware and software using defined standards and specifications.
  • Performed troubleshooting and repair of computer hardware.
  • Coordinated yearly replacement cycles of computer hardware.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Monitor hardware and software utilization: Maintain inventory of computer hardware and software, telephone systems.
  • Work with procurement staff to purchase computer hardware, software, license and other IT supplies.
  • Meet with vendors to explore new computer hardware solutions to meet CBS Interactive technology needs.
  • Install, update, and repair personal computer hardware and software systems.
  • Install, configure and update computer hardware, software and network peripherals.
  • Logged and reported computer hardware/software problems through Track IT ticketing systems.
  • Installed computer hardware, printers, and software Generated quotes for hardware and software, worked with hardware and software vendors.

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3. Network Printers

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high Demand
Here's how Network Printers is used in Senior Desktop Support Technician jobs:
  • Performed troubleshooting and maintenance of network printers.
  • Configured, installed and supported end user systems, monitors, local and network printers and associated software.
  • Help resolve print server issues, assist with local and network printers, maintaining reliable print services.
  • Attach local printers to Lab/Manufacturing workstations and install and support network printers in the labs.
  • Install and maintain network equipment; digital sender, network printers, SCAMPI phone 4.
  • Installed and configured network printers on the print server by ensuring current drivers were installed.
  • Maintain, install, set up and troubleshoot of HP local and network printers.
  • Configured and troubleshot desktops, laptops, network printers and servers.
  • Installed, configured and administered local and network printers and scanners.
  • Performed desktop refresh of computers, local and network printers.
  • Configure and install standalone or network printers and scanners.
  • Connect and set-up local and network printers.
  • Install network printers onto the print-server 6.
  • Installed network printers using IP addresses.
  • Configure network printers and Sun Solaris workstations for LAN connectivity.

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4. Windows XP

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high Demand
Here's how Windows XP is used in Senior Desktop Support Technician jobs:
  • Performed troubleshooting and repair for hardware/software issues and upgrade/migration services supporting Windows XP/Vista/7/8.
  • Installed, repaired and maintained network desktop and portable computers with Windows operating systems: Windows XP and Windows 7.
  • Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues.
  • Served as team lead with the migration of the network from windows XP to windows 7.
  • Involved in large scale operating system deployments of Windows 2000, Windows XP and Windows 7.
  • Created and managed Windows XP, 7, and Embedded operating system images and applications.
  • Job Overview: o Installed, configured and troubleshot computers in a Windows XP environment.
  • Worked on Windows 7 refresh project for migration from Windows XP to Windows 7.
  • Assisted and provide supports on migration project from Microsoft Windows XP to Windows 7.
  • Managed Operating System migration of Windows 2000 to Windows XP at all 21 sites.
  • Performed security and system patch updates for the Windows 2000 and Windows XP environment.
  • Assisted staff with the migration of Windows XP Windows 7.
  • Project Lead for Windows XP to Windows 7 migration.
  • Deployed migration from Windows XP to Windows 7.
  • Migrated Users from Windows 2000 to Windows XP.
  • Provided support for Windows XP/7 for 600 users.
  • Support for Windows XP and Windows 2K.
  • Created and implemented Microsoft DFS packages, MS VBScripts, Windows XP and Windows 7 ghost images.
  • Migrated over 150 users to windows XP, Windows 7.Maintain and support Lotus Notes email accounts.
  • Migrated Windows XPVista to Windows 7 using Microsoft Deployment Toolkit and User State Migration Tool.

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5. PCS

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high Demand
Here's how PCS is used in Senior Desktop Support Technician jobs:
  • Provide solutions, aid in troubleshooting issues pertaining to PCs, laptops, proprietary software, LAN/WAN, WIFI and printers.
  • Imaged PCs and laptops, setup user accounts, configured network settings, peripherals, mapped drives, software.
  • Supported over 200 PCs and Mac computer related(issues not limited to software, hardware and upgrades.)
  • Managed a project team of 5 members updating users' PCs from old to new image in Windows XP.
  • Install, configure, test, and maintain PCs, peripherals, operating systems, and software.
  • Increased IT productivity by 15% margin by building and implementing an imaging method for aging PCs/hardware.
  • Performed installations, troubleshooting, and technical support of PCs, peripherals, and network hardware.
  • Provided Sr. Level Desktop Support for approximately 400 PCs one the first floor of a hospital.
  • Provided desk side and phone support to PCs in a large corporate environment.
  • Install, configure, troubleshoot and maintain PCs, software and peripheral equipment.
  • Installed, configured and troubleshot Windows 7 PCs, laptops and VM workstations.
  • Installed user's PCs after imaging and Active Directory account migration.
  • Enforce Acceptable Use Policies to ensure all PCs are in compliance.
  • Ghost imaging software for capturing, creating or re-imaging PCs.
  • Maintain OS patches on Lab/Manufacturing PCs.
  • Ghosted PCs using Norton Ghost Application.
  • Perform wiping and reimaging with Ghost software for laptops and PCs; for more sever system issues.
  • Reduced user downtime by implementing Dameware software to remotely control users' PCs to troubleshoot issues.
  • Use various softwares as well as MS Remote for remote access to PCs.

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6. Active Directory

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high Demand
Here's how Active Directory is used in Senior Desktop Support Technician jobs:
  • Created and administered Active Directory user and computer accounts.
  • Use Active Directory to create groups, add/remove users from groups, assign permissions to users/groups, disable/enable accounts assign printers.
  • Perform Exchange Server support duties such as creating, deleting, and disabling and unlocking personnel accounts while using Active Directory.
  • Configured Active Directory and upgraded Dell systems for 100 office users, migrating users' data and installed software.
  • Utilized Active Directory to unlock accounts and reset passwords, as well as computer management to our domain.
  • Assisted in network and server administration through Active Directory and e-mail (MS Exchange) support.
  • Used Active Directory to determine OU and Group Policy Management tool for investigating overall GPO applied.
  • Managed groups, group policy & objects via Active Directory & associated tools.
  • Supported and managed over 5,000 Active Directory accounts on Fort Bragg unclassified network.
  • Accessed Active Directory for the use of adding/removing/moving objects and resetting passwords.
  • Administer sites in both Active Directory and Windows NT environment.
  • Use Active Directory to add printers to users accounts.
  • Managed Windows Servers using Active Directory and Exchange Server.
  • Supplied MS Active Directory and Exchange user management.
  • Front end / Back end Active Directory support.
  • Manage active directory and email exchange accounts.
  • Leverage experience in Active Directory to create several new users, OUs, and group policy as part of administration.
  • Coordinated all moves and relocations of users including adding clients to Active Directory as needed.
  • Account administration of Active Directory, tape back-up rotation, Web sense, Symantec Antivirus and other server management responsibilities.
  • Experience working with the Active Directory, NIPRnet and SIPRnet (Unclassified and Classified) 3.

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7. Laptops

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high Demand
Here's how Laptops is used in Senior Desktop Support Technician jobs:
  • Managed and assumed primary responsibility for distributing VPN user laptops.
  • Configured and set up new and existing laptops, desktops, engineering workstations, mobile broadband cards and BlackBerry devices.
  • Ordered IT equipment - laptops/desktops, air cards, printers, and other peripherals based on customer's needs.
  • Installed Windows 2000 and Office 2000 on workstations and laptops, allowing better web-support and new product knowledge.
  • Provided support for VP and Senior Level Executives with laptops, printers, and mobile devices.
  • Supported Dell Precision Desktop line, as well as Studio XPS series laptops.
  • Configure Workstations and Laptops with the Company Stand Image using Ghost Server v7.0
  • Deployed 150+ new desktops/laptops/workstations for hardware upgrades and new employees.
  • Migrated all PC's/Laptops to Win 7 Operating System.
  • Developed Image process for desktops and laptops.
  • Project lead for EOL Refresh of 2000 desktops, laptops, and MAC's.
  • Deployed new laptops utilizing Altiris imaging software.
  • Complete trouble tickets using REMEDY and specialize in configuration/rollout of LAPTOPS and DESKTOPS in Networked and Multimedia environments.
  • Responded to scheduled field requests to resolve hardware software issues on Dell desktops and Dell laptops.
  • Ordered, configured, and delivered pre-imaged HP 8520 & 2520 laptops for Work Orders.
  • Use Lan Disk to take remote user laptops, install application and Break Fix.
  • Supported and maintained Dell Laptops (Latitude & Inspiron series) and desktops.
  • Repurposed laptops as needed with standard corporate images as needed.
  • Install Verizon Aircards for IBM Thinkpad laptops.
  • Perform computer moves and relocations Computer onsite and vendor warranty assisted repairs for desktops, laptops and Tough Books.

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8. Technical Support

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high Demand
Here's how Technical Support is used in Senior Desktop Support Technician jobs:
  • Provided additional cross team technical support according to the project service level agreement with some server administrative responsibilities.
  • Served as an intermediary between users and technical support personnel to resolve communication problems.
  • Recognized for exemplary troubleshooting and expedient, accurate technical support under emergency conditions.
  • Provided first-level technical support for the National and International Centers.
  • Respond and perform advance technical support to unresolved or escalated tickets in Remedy database from Help Desk levels I and II.
  • Provided second line technical support for our coaching, application and development staff, as well as home based staff.
  • Managed team of student technicians in researching and solving technical support issues for university faculty and staff.
  • Provided technical support to users in person, over the phone, and via e-mail.
  • Provided Basic and Advanced Technical Support for customers that are working remotely from home.
  • Guided and trained Technical Support Analysts in resolving problems and responding to queries.
  • Create blackberry accounts on the BES server and provide blackberry technical support.
  • Provided 3rd level Technical Support for Desktop Technicians and Application Analysts.
  • Managed call flow and responded to technical support needs of customers.
  • Provide technical support to 600 corporate staff with IT related issues.
  • Provide technical support, as needed, to the enterprise.
  • Provide 24/7 executive technical support, 24/7 executive Blackberry support.
  • Provided technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware..
  • General Windows and applications technical support, troubleshooting onsite and remote.
  • Provided technical support for Saint Alphonsus Hospital LAN and WAN sites.
  • Provide 2nd level technical support to onsite users.

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2 Technical Support Jobs

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9. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Desktop Support Technician jobs:
  • Provided level II/III support in response to troubleshooting and resolving customer technical issues/questions.
  • Network hardware support and LAN connectivity troubleshooting.
  • Apply troubleshooting techniques and technical knowledge to identify the severity of the problem and perform needed steps to resolve the issue.
  • Worked closely with the Wireless group in troubleshooting network slowness for the CHAIRSIDE system developed by the company for customer care.
  • Install, LCR, and troubleshoot over 1,500 networked DELL computers to include peripheral devices and software 2.
  • Order, build, upgrade, personalize, and troubleshoot desktops and workstations for users
  • Install of out of the box and in-house software, configuration and Troubleshooting.
  • Install, configure and troubleshoot network, applications, and printer issues.
  • Install and troubleshoot copper and fiber optic lines as needed.
  • Provide advanced hardware troubleshooting down to the board level.
  • Completed quarterly audits, troubleshooting problem phone lines.
  • Assisted users and troubleshoot various issues post migration.
  • Establish, maintain and troubleshoot client network connectivity.
  • Provided strategic planning and project leadership over systems migration, configuration, upgrades, quality and troubleshooting initiatives.
  • Contract worker stationed at Nielsen Research Troubleshoot connection issues that prevent callers from dialing and completing surveys.
  • Perform application and web site troubleshooting to quickly resolve the issues per documented procedures.
  • Install, Configure and troubleshoot Lexmark, HP, and Compaq printers.
  • Train and mentor team members in pc administration and troubleshooting.
  • Provided onsite troubleshooting to customer with their PC problems.
  • Supervised 4 other helpdesk technician on daily troubleshooting procedures and duties

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2 Troubleshoot Jobs

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10. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Senior Desktop Support Technician jobs:
  • Diagnosed, identified, and repaired network and hardware issues, and interacted with vendor support to quickly resolve technical problems.
  • Support 2000+ end users by repairing any software or hardware issues that they may have.
  • Created the Problems and Solutions spreadsheet for software and hardware issues at the Chattanooga Plant.
  • Research and develop solutions for known hardware issues.

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11. Setup

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high Demand
Here's how Setup is used in Senior Desktop Support Technician jobs:
  • Configured and setup Blackberry's for corporate executives.
  • Documented setup instructions and procedures on software applications.
  • Setup/maintained audio-video equipment for presentations and conferences.
  • Set up Cisco IP phones, ghosted new Dell laptops/desktops, order requested IT assets, and video conferencing setups.
  • Install, setup, and maintain SQL servers and databases, including administration of security and data access.
  • Create and manage accounts, new user setups, customer moves, hardware upgrades, and equipment pickup.
  • Installed and setup PC hardware components, software, and peripherals, and setup network connectivity.
  • Create and manage the print server, queues, printer sharing, and setup printers.
  • Assisted LAN/WAN team in the setup of Server DHCP/STATIC networks, Cisco Router/Switches/Hubs/Wireless Access Points.
  • Utilized ticketing software to troubleshoot issues, application installs and setups.
  • Support and setup of HP Networked and local printers.
  • Setup/configured Safeboot user & workstation accounts.
  • Grant network access shares, setup printing, sync devices and calendars across all platforms Work with Executives visiting our site.
  • Facilitated a desk setups for new hires, moves, and domestic/international transfers within and outside of Parsippany HQ.
  • Created and archived hard drive images through Symantec Ghost Utility * Setup, configure and troubleshoot Blackberry devices.
  • Performed setup of Polycom systems; projectors and Cisco Video conferencing systems.
  • Travel to various branches throughout the U.S. to setup and decommission offices.
  • Synchronized with meeting coordinators to provide voice and video conference setup/support using crestron and polycom equipment.
  • Worked with Citrix applications to setup and maintain infrastructure intranet
  • Provided support for Off-Site Sales meeting ( NSM and ENM ) Setup desk phone and programmed phone line on PBX system.

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12. Customer Service

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high Demand
Here's how Customer Service is used in Senior Desktop Support Technician jobs:
  • Resolved technological issues with attention to detail, courteous customer service & minimal supervision.
  • Experience working in a team-oriented, collaborative environment with strong customer service orientation.
  • Created customer service manual, policies and procedures to optimize operation efficiency.
  • Earned solid reputation for resolving complex issues and providing exceptional customer service.
  • Delivered customer satisfaction through timely and friendly customer service
  • Apply excellent customer service and interpersonal skills.
  • Managed support requests for XP and 2000 users and met their needs with the highest level of customer service.
  • Coordinate & provide preventative maintenance of equipment & service & delivered user satisfaction through timely & friendly customer service.
  • Provide strong customer service skills to customers of various technical backgrounds, via phone and face to face interaction.
  • Supervised four customer service technicians that staff the Help Desk and handle first- and second-level work request.
  • Earned employee of the month on four occasions for technical achievements and customer service skills.
  • Background in customer service and support as Senior Desktop Support Technician for Honeywell IAC.
  • Conducted customer service in responding to and following up with users regarding these problems.
  • Provided customer service for all computer problems and situations as Desktop Field Support.
  • Provide Tier II Help Desk-level customer service support to the directorate.
  • Assisted in developing and improving the Help Desk's efficiency and customer service rating Integrated peripherals such as scanners, printers.
  • Accrued multiple customer service awards and customer compliments (kudo's) given to supervisors.
  • Execute top notch customer service as personal technician for Command Group and Department Heads.
  • Assured that all customer Service Level Agreements (SLAs) were met.
  • Awarded 2 "Gold Stars" in Customer Service for delivering above average technical phone support for Dell Desktop systems.

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13. VPN

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high Demand
Here's how VPN is used in Senior Desktop Support Technician jobs:
  • Provided on-call support for after-hours employees as well as remote users utilizing VPN and RSA security devices via remote desktop software.
  • Supported remote clients who used Cisco VPN and Merrill Connect to access the Bank's network.
  • Supported Desktops, Laptops, Printers, VPN, and propriety applications and hardware as needed.
  • Maintain remote user support for over 125 users to include VPN access to the network.
  • Connected to users PC's remotely to install software and update security patches using VPN.
  • Provided support over the phone for the telecommuters using VPN to work from home.
  • Provided network support regarding connectivity issues relating to LAN, WAN, and VPN.
  • Provided 2nd level technical support for 1,500+ remote users utilizing dial-up and VPN.
  • Install, configure, and troubleshoot Cisco VPN software and connections.
  • Diagnosed and resolved requests utilizing WebEx, RDC, Cisco VPN.
  • Experienced with VPN and Remote PC access software.
  • Configured and troubleshot VPN and remote tools.
  • Resolve remote client VPN access.
  • Resolved complex desktop issues including connectivity, VPN, encryption, and market data applications.
  • Support of VPN, Wireless technologies,IPADS and other mobile devices.
  • Provided training to end users Troubleshot Citrix and VPN issues.
  • Provide VPN and Citrix support for work at home clients.
  • Delivered remote user support using Citrix, Cisco VPN.
  • Support client applications (Office 2007, Symantec Encryption, SSL VPN, etc.).
  • Instruct end users on VPN access using Junos Pulse Perform Microsoft patching on servers quarterly to adhere to security standards.

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14. User Accounts

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high Demand
Here's how User Accounts is used in Senior Desktop Support Technician jobs:
  • Worked with active directory including creating user accounts and implemented group policies.
  • Create new user accounts in Active Directory and assign the appropriate permissions and group memberships to allow access to network resources.
  • Utilized Active Directory to maintain all User Accounts, computers, and Groups while keeping employee information up to date.
  • Experience working within Microsoft Exchange server creating user accounts, adding users to groups and creating groups.
  • Used AD to add user accounts and administer user privileges as well as group policies.
  • Create and maintain existing and new user accounts for Windows Enterprise System via Active Directory.
  • Create user accounts and Microsoft Exchange accounts as well as cloning PC's and devices.
  • Manage and maintain VOIP infrastructure to include configuring user accounts and conducting server maintenance.
  • Created and managed user accounts, groups and computers in an active directory environment.
  • Maintained end user accounts, permissions, and access rights through Active Directory.
  • Administered Amazon Web Services (AWS) user accounts and permissions.
  • Manage user accounts, permissions, and security via Active Directory.
  • Use Active Directory to manage domain user accounts and security groups.
  • Created, deleted, troubleshot user accounts, permission levels and rights
  • Create Active Directory/Exchange user accounts and assign permissions as requested.
  • Maintained user accounts and workstations through Active Directory.
  • Maintained user accounts with Microsoft Exchange 2003/Active Directory.
  • Utilize Active Directory for managing user accounts, computer accounts, logon scripts, policies, etc.
  • Managed Blackberry User accounts on Eglin AFB, which supported 1.3k user activation and devices.
  • Used VBScripts to manage user accounts when necessary.

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15. Remote Access

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average Demand
Here's how Remote Access is used in Senior Desktop Support Technician jobs:
  • Specialize in supporting President/VP level executives including remote access via VPN.
  • Trained staff on the use of VPN, remote access, Blackberries, and other hardware/software related to employee electronic programs.
  • Support Active Directory, Exchange Management Console, DNS/DHCP management tools, remote access, F5 VPN.
  • Showed users how to connect through VPN using remote access and soft token key.
  • Installed and configured Cisco's VPN client for remote access and granted group permissions.
  • Worked with syncing remote access credentials assisted users with SVO access and troubleshooting.
  • Diagnose and troubleshoot network connectivity with VPN and remote access.
  • Reconfigured Dell laptops for remote access using Cisco VPN.
  • Resolved issues via remote access application, Timbuktu Pro.
  • Trained new hires on applications and remote access.
  • Use of VPN for remote access to email/internet.
  • Resolved issues via remote access.
  • Maintain tape back-up support, remote access, and MS SQL 7 administration).
  • Assist all users with remote access via Nortel VPN and Check Point VPN.
  • Created domain accounts Troubleshoot remote access connectivity issues related with VPN Assisted with day-to-day help desk operations.
  • Supported remote accessing using dialup / VPN (SecurID / Netscreen).
  • Resolved login issues for remote access VPN and Citrix based clients.

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1 Remote Access Jobs

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16. Mac

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average Demand
Here's how Mac is used in Senior Desktop Support Technician jobs:
  • Researched best practices and issued recommendation for e-retail strategies and mobile/tablet applications for Windows/Mac platforms.
  • Constructed and modified custom PC builds for six (6) employees/prospective hires and installed windows 8.1 professional on all machines.
  • Used Windows 7 administrator tools, and in particular the AD snaps in for managing user credentials on the local machine.
  • Standardized Dell Latitude workstations for employees, and MacBook Pro's and Air's on a case by case basis.
  • Help users migrate data from older MacBook Pro s to new MacBook Pro s and Air s using Migration assistant.
  • Provided Day to day Troubleshooting of Macintosh Computers, Windows Computers, Outlook, Network and Printer issues.
  • Installed OS7 on MAC mobile devices for connectivity to enterprise mail through Mobile Iron.
  • Manage users, groups and machines in AD (Active Directory).
  • Update Lab/Manufacturing machines (workstation, thin-client, servers, etc.)
  • Set up of machines with use of Ghost imaging software 14.
  • Add machines to the domain and added user profile.
  • Serviced various HP printers, faxes & copy machines.
  • Sole support for more than fifty Macintosh nodes.
  • Configure MAC s, Networking, VPN, and Office 2011 for MAC.
  • Installed and maintained Mac-Mini/iMac's in Conference/Mutli-Media areas * Wired and maintained Cisco Catalyst Switches.
  • Provided Day to day troubleshooting of Apple Mac Pros, Troubleshoot Entourage and Extensis errors, Network and Printer problems.
  • Add machines to the domain and added user profile Configure Microsoft Outlook profile for user install and configure.
  • Debugged advanced issues related to Debian 6, Windows 7, MacOS X and VMware products.
  • Rolled out 60+ macOS devices to our development team.
  • Support users on many Macintosh platforms including OSX and iOS Manage the exchange 2012 server.

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17. End User

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average Demand
Here's how End User is used in Senior Desktop Support Technician jobs:
  • Provided comprehensive support to end users and selected to support senior executives.
  • Maintain excellent customer service to the end users and ensure their satisfaction with the quality of service provided to them.
  • Utilized Ghost to image and prepare desktops and laptops for distribution to 3, 000 End Users.
  • Installed and configured a wide variety of software onto individual workstations and setup end user profiles.
  • Supported end users with Office 2007, 2010 and 2013 during migrations.
  • Work with end users to enforce computer operation procedures, and maintenance.
  • Provided Technical support for all Blackberry issues, Executives and end users.
  • Provide technical support of computer hardware and software to end users.
  • Image workstations and configure them properly for use by end users.
  • Developed Frequently Asked Questions (FAQs) documentation for end users.
  • Provided End User Desktop Support for local and remote users.
  • Research and implement new solutions that enhance end user productivity.
  • Received, prioritized, documented and resolved end user requests.
  • Provided end user support for a company ranking No.
  • Face to Face interaction and support of end users.
  • Maintain direct end user support for Eastman Kodak.
  • Provide phone support to end users.
  • Provided onsite tier 2&3 technical support for 150+ end users at 2 office locations.
  • Performed reimages of end user machines utilizing Norton Ghost server and client software.
  • Administered on-going training and support of new software and products to end users.

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5 End User Jobs

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18. Backup

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average Demand
Here's how Backup is used in Senior Desktop Support Technician jobs:
  • Configured Toyota images to workstations and performed backup and recovery of data
  • Involved in cross-training offering backup support for neighboring manufacturing facility.
  • Perform backups and data recovery of removal NIPR and SIPR (Unclassified and Classified) hard drives 15.
  • Conduct daily and weekly system backups (Windows, UNIX, Linux server) and server restarts.
  • Create and maintain file servers, backup systems, and meet the increasing demands of securing data.
  • Designed Backup solution with Backup to disk, Backup to tape, and backup to cloud technologies.
  • Maintained active directory rights and permissions and maintained the company's backup services of all data.
  • Served as a backup to the VTC Administrator.
  • Performed backups and data transfers / restores.
  • Performed data backups for employees regularly.
  • Use of BACKUP EXEC/ARCSERVE 2000 for File Server Backup.
  • Administered and perform nightly backups of data and restore lost or deleted files and folders from the Arcserve backup system.
  • Subject Matter Expert Lead for the Backup/Archive Group concerning Iron Mountain Connected and CrashPlan pc backup at Grant Thornton.
  • Perform daily incremental, weekly and monthly full backups via CommVault Simpana 10 SP 12.
  • Performed daily tasks such as backups, add/delete users, monitoring cpu/disk/memory usage.
  • Monitored the Symantec backup systems and verified completion of weekly backups.
  • Run daily/weekly backups for 52 sites using Veritas 9.1.
  • Performed data backups as part of the pre-migration plan.
  • Performed weekly server backups using Symantec Backup Exec.
  • Managed, administered, and upgraded Commvault Simpana backup solution utilizing internal and partner resources.

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19. Citrix

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Here's how Citrix is used in Senior Desktop Support Technician jobs:
  • Provided support in implementing bank applications and monitoring the Citrix Delivery Console.
  • Provide support for Citrix connectivity.
  • Experienced with Citrix terminal configuration.
  • Support Citrix workstations and Thin Clients configuration located in hospitals rooms.
  • Position requires strong familiarity with DRA (Through Citrix).
  • Provide support to remote end-user's using Citrix receiver.
  • Installed Citrix and Oracle applications from network server.
  • Assist users with troubleshooting issues on Citrix.
  • Supported MS Office applications, Exchange, Visio, proprietary software, terminal applications, Citrix, etc.
  • Create virtual desktops, troubleshoot & resolve issues using Citrix XenDesktop, VMWare Desktop Director.
  • Support citrix Xen Farms 4.5, 5.5 and 6.5 desktops and user profiles.
  • Supported Citrix environment and various virtual applications Supported LAN, WAN and Wi-Fi networks
  • Configured and supported Windows NT Citrix metaframe 1.8 servers.
  • Configured Citrix Xen App Servers.
  • Worked with RSA Token Server Trouble shoot the Citrix Clients who had connectivity problem Work with PGP Encryption Server.

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20. OS

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Here's how OS is used in Senior Desktop Support Technician jobs:
  • Diagnosed user requests received via e-mails, calls, and walk-ins, and resolved and escalated to appropriate teams as needed.
  • Increased cost savings of each refresh 15% by standardizing data transfers, software installations, and system configurations.
  • Monitor multiple sites where network functionality is critical, including state hospitals, schools, and utilities departments.
  • Diagnosed, repaired, maintained, and upgraded all PC hardware and equipment to ensure optimal workstation performance.
  • Maintained inventory of devices and reported lost or missing devices to law enforcement to initiate tracking the devices.
  • Worked closely and effectively with vendors to replace and repair defective hardware and software.
  • Managed strong vendor relationships that helped to quickly resolve various issues that arose.
  • Streamlined new hire process for SkyTouch specific needs opposed to our parent company.
  • Supported Windows and mainframe applications on Windows 98, Windows 2000 and OS/2.
  • Resolved Windows 2000 passwords and domain issues; Windows 2000 OS reloads.
  • Created and administered user and group mailboxes in Microsoft Exchange 2007.
  • Perform hardware diagnostics and routine moves and changes, and installations.
  • Evaluated new technologies and proposed changes to existing systems.
  • Project Manager for hospital wide Windows 7 software upgrade.
  • Upgrade Cisco IOS using TFTP server software.
  • Provide on-site and remote support for resolution of pc hardware/software/network connectivity issues for customers across the firm.
  • Deployed, diagnosed, repaired, and replaced laptop and desktop computers for Cigna employees.
  • Diagnosed various issues with, MS Office2010, MS Communicator Lync 2010/2013 and Outlook 2010.
  • Unbox, configure, set up and diagnose performance of workstation.
  • Used Ghost for new system rollouts in a production environment.

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21. Desk Support

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Here's how Desk Support is used in Senior Desktop Support Technician jobs:
  • Accomplished Senior Desktop Support Technician with 9 years' experience in Computer Operations, Technical and Help Desk support.
  • Provide desktop and helpdesk support to a range of hardware and software issues in high volume production environment.
  • Provide helpdesk support to end-users of proprietary software.
  • Provide L1 Helpdesk support for County wide departments.

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22. Voip

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Here's how Voip is used in Senior Desktop Support Technician jobs:
  • Volunteered to find network ports in all cubes and offices on both building in preparation for VOIP project.
  • Assisted with the planning and transition / implementation stages for a corporate wide VOIP system migration.
  • Administered a Siemens HiPath 4000 PBX system with analog, digital and VOIP devices.
  • Work with Data Communications Department to install VOIP phones and trouble shoot connection issues.
  • Maintain VOIP system and analyze and isolate VOIP issues.
  • Maintained and configured a Cisco IP phone VOIP network.
  • Update phone system to current Cisco VoIP system.
  • Install and support VOIP network and phone systems.
  • Work with VoIP and network printing.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.
  • Configured and maintained antivirus software across the Enterprise and VOIP desktop phone system and SoftPhone.
  • Installed and maintained Cisco and Avaya VOIP.
  • Supported Avaya and Cisco VOIP phones.

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23. Sccm

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Here's how Sccm is used in Senior Desktop Support Technician jobs:
  • Developed a script to fix a commonly reoccurring malfunction of the MS SCCM Client.
  • Deployed SCCM 2007 in lab environment to update and inventory 1,500 computers and laptops.
  • Played major role is migration of SCCM environments after company acquisition.
  • Deployed & configured desktop software via SMS (SCCM).
  • Managed monthly Software Update patching of 11,000 SCCM workstation clients.
  • Install or update software via SCCM, or network location.
  • Build Windows 7 laptops/desktops using SCCM 2012.
  • Used SCCM for software and patch deployment.
  • Use SCCM 2012 for installing Applications.
  • Provided Level-2 support of SCCM 2007.
  • Skilled in Active Directory and SCCM.
  • Image workstations using SCCM OSD.
  • Deploy image via SCCM / PXE Boot.
  • Train team members on SCCM 2012.
  • Use SCCM 2012 & BOM Gar tools for RDP In charge of managing and deploying procured IT assets to other technicians.
  • Provide VMWare (VDI) support and utilize Microsoft SCCM remote software installs and SCCD ticketing system.
  • Used Sccm to deploy new images for customer laptops.
  • Utilized SCCM and Clonezilla for workstation imaging.

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24. LAN

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Here's how LAN is used in Senior Desktop Support Technician jobs:
  • Performed LAN Administration/CCMAIL Administration and provided end-user support.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Develop, execute and support IT planning and maintenance for this $331.9 million national health insurance company.
  • Managed and supported DSL connections and small LAN's at 18 of 21 sites.
  • Participated in testing, implementing, maintaining, documenting, and controlling PC/LAN systems.
  • Received Bell Atlantic Excellence award for implementing quality system across 100+ user groups.
  • Plan and execute all computer deployments and computer moves within the university.
  • Devised, planed and implemented various hardware refresh and Software deployment projects.
  • Plan writing and STE Phones with Encrypted FAX experience.
  • Configure switch trunk to allow or deny VLAN traffic.
  • Provided Northeast Region LAN/CCMAIL Administration and end-user support.
  • Assisted in testing the business continuation plan.
  • Plan and organize deployment of workstations.
  • Assisted in capacity planning of computers.
  • Help to create process for configuring MFD (copier, LAN printer, LAN scanner) for all of DOE.
  • Processed plans to implement and build a Windows 10 Office Media Server.
  • Planned and implemented the network at NAS Lemoore.
  • Install additional software that users requested on the requested on the ticket Use Lan Disk to push application remotely.
  • Use Lan Desk to image laptop /Desktops on Windows7 Responsible for wiping all decommission equipment.
  • Provided Remote Support via Lync, LANDesk, Remote Desktop, and Microsoft SCCM.

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25. Lotus Notes

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Here's how Lotus Notes is used in Senior Desktop Support Technician jobs:
  • Set up and supported replicating for remote users of Lotus Notes, as well as domain access through security request.
  • Worked with a team that support a robust Microsoft based network running XP, Windows 7 and Lotus Notes.
  • Upgrade all users from to Lotus Notes 6.5 to 8 and provide regular email and shared calendar support.
  • Migrated all users from Lotus Notes to Microsoft Outlook.
  • Supported installation and configuration of Lotus Notes 6.0 to 8.0
  • Transitioned from Lotus Notes 8.5 to Outlook and Exchange
  • Provided support to Lotus Notes 5.x/6.x clients.
  • Support and upgrade the following software: Lotus Notes, Cognos, and Infinity QS / Proficient.
  • Installed and configured Lotus Notes 6.5 Troubleshoot, build, and imaged IBM desktops and laptops.
  • Supported user workgroups utilizing Lotus Notes 5.x/6.x for electronic email.
  • Handled Lotus Notes training for new overseas Axa-Tech helpdesk representatives.
  • Performed troubleshooting for client software: Lotus Notes, Citrix, Office 2000, and Word Perfect.

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26. Tcp/Ip

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Here's how Tcp/Ip is used in Senior Desktop Support Technician jobs:
  • Assist and conduct troubleshooting methods with network conflicts in a TCP/IP and DHCP network environment.
  • Perform TCP/IP connectivity setup and troubleshoot issues on various network connections (LAN/Broadband/wireless).
  • Operate and maintain Local Area Network connectivity using TCP/IP protocol.
  • Full knowledge of Active Directory, TCP/IP, HTTP, DHCP, DNS, patch panels, network drops and switches.
  • Used LAN/WAN protocols, PPP, PPOE, Ethernet, TCP/IP, IPX/SPX, NetBEUI, WEP, and WPA.
  • Supported the company-wide IP conversion project, leveraging knowledge of TCP/IP and desktop/server integrations.

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27. Iphone

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Here's how Iphone is used in Senior Desktop Support Technician jobs:
  • Configured Blackberry, iPhone, iPad & VPN devices; imaged new hardware with Norton Ghost and Windows PXE server.
  • Worked with high level executives and assisted them with computer and iPhone issues.
  • Blackberry, iPhone, and Android configuration and general support.
  • Set up and maintain Blackberry/iPhone/Smart Phone device user accounts.
  • Configured iPhone for Office 2007 and troubleshot connectivity issues.
  • Configure and deploy Blackberry and iPhone mobile devices.
  • Used Blackberry Enterprise Server to activate and manage accounts and support Blackberry as well as IPhone devices.
  • Provided desk-side support for desktops, laptops, tablets, BlackBerrys, IPhone and printers.
  • Created multiple excel and word documents which provided quick tips for IPhones and Android phones.
  • Order, upgrade, setup, maintenance and training for IPhone/iPad and Droid devices.
  • Supported remote access for VPN and wireless communication of laptops and IPhones.
  • Performed Blackberry, Android, and iPhone setup using Airwatch.
  • Support Blackberry, IPhone, Android, and Tablet Devices.
  • Supported iPhones Androids and Windows smart phones.
  • Helped on the Deployment of Mobile Iron for Tory Burch Stores (Apple Ipads) and BYOD (iPhones/Androids).
  • Deploy iPhones, and iPads to users that request mobile devices.
  • Used LANDesk * Configured mail applications and supported iPhones, and iPads.
  • Administer devices using Airwatch on Ipads and Iphones.
  • Help with IPhone , Andriod and Blackberrry configuration and support.
  • Support of various Mobile technologies (Blackberry, Iphone, Ipad, Vz Access Cards, Jetpack Mifi).

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28. SLA

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Here's how SLA is used in Senior Desktop Support Technician jobs:
  • Provided technical hardware and software computer support within timed SLA requirements.
  • Documented solutions to all desktop problems, and created an extensive reference manual for end-user support and SLA guidelines.
  • Used BMC Remedy software for entering detailed information in resolving incidents and conforming to SLA and company policies.
  • Improved SLA response time by 24-hours while serving as IT Manager and sole support for a building.
  • Use call tracking system to manage support tickets placed in queue and meet required SLA's.
  • Managed ticket queue and meet SLA requirements by providing issue resolution within 24 hr time period.
  • Worked under pressure and closed SLA deadlines with a 95% on-time rate.
  • Used Remedy to resolve tickets to client's satisfaction and within defined SLA.
  • Developed SLAs for service request resolution including response time, support levels and documentation and implemented the initiative.
  • Resolved IssueTrak Tickets in a timely manner to meet SLA's.
  • Prioritize tickets to meet or exceed Help Desk SLA timeframes.

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29. Trouble Tickets

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Here's how Trouble Tickets is used in Senior Desktop Support Technician jobs:
  • Image laptop and desktop systems and respond to ITSM trouble tickets.
  • Delivered on-time maintenance for trouble tickets within service- now in support of the Well-Med IT Team.

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30. Computer System

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Here's how Computer System is used in Senior Desktop Support Technician jobs:
  • Support includes specifications, installation and testing of computer systems and peripherals within established guidelines.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software / hardware and network issues.
  • Install and repair computer systems and peripheral equipment located throughout the office as well as upgrade and support all user applications.
  • Configure a wide variety of off the shelf and proprietary software to work on the States computer systems and network.
  • Diagnosed and recover failed computer systems' hardware and software on both secure and non secure government network equipment.
  • Installed, upgraded, and configured software and hardware for a wide variety of Intel-based and Macintosh computer systems.
  • Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware and peripherals.
  • Build computer system, install programs from scratch and create system image.
  • Provide technical assistance to computer system for all corporate users.
  • Performed computer system upgrades and data transfer.
  • Experience Installing SAS and engineer computer systems.
  • Achieved highest levels of productivity by diagnosing over 15,000 computer systems including mobile devices.
  • Performed onsite support for unclassified and classified Windows 7 and Apple OS computer systems for the Aerospace Corporation.
  • Work with venders to repair computer systems under warranty.
  • Configured and installed classified stand alone computer systems.
  • Improved Company revenue for multiple locations by diagnosing clients computer systems and making repairs at a low company expense.

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31. Altiris

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Here's how Altiris is used in Senior Desktop Support Technician jobs:
  • Manage application installations via Altiris.
  • Supported college staff with desktop upgrades, software upgrades (Altiris for software install / silent installs) and networked printers.
  • Created and maintained user accounts using active directory and used Altiris software for software installation, updates and repair.
  • Managed Altiris Server 6.5 package image for system refresh based on Business unit specs.
  • Utilized Altiris to manage and deploy software within the managed computer enterprise.
  • Worked with Altiris Deployment Solution to image and configure computers.
  • Tracked and resolve incidents and requests in Altiris.
  • Created and maintained companywide hardware inventory tracking using Altiris Deployment Solution.
  • Used SMS and Altiris to do Tier 2 and Tier 3 resolutions, used Altiris to do inventory and asset management.
  • Created ghost images thru Altiris and prepared workstations for deployment using the images.
  • Reimaged machines using Ghost or from an image on an Altiris server.
  • Manage BIOS settings for all computers within Highmark through Altiris software.

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32. Suite

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Here's how Suite is used in Senior Desktop Support Technician jobs:
  • Participate in Windows 7 and Office 2010 deployment for executive suite level users, as well as regular and remote users.
  • Work with Windows XP, Vista and Windows 7 operating systems, and Outlook 2003/2007 office suite.
  • Worked extensively with Microsoft Office suite.
  • Used JAMF JSS Suite and MAC OS X packaging.
  • Support MS Office Suite 2010/2013.

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33. Android

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Here's how Android is used in Senior Desktop Support Technician jobs:
  • Managed hand held devices on the domain including iPads, Androids and Windows phones.
  • Supported Exchange ActiveSync on iOS and Android devices.

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34. Level Support

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Here's how Level Support is used in Senior Desktop Support Technician jobs:
  • Increase roles and responsibilities from entry level support technician to a senior level desktop support team member.
  • Resolved tickets that could not be resolved by first level support or escalated to correct support groups.
  • Reviewed System Center Client log files and relayed findings to 3rd level support for quick resolution.
  • Provide second level support for all Retail, Trading, and non-Trading lines of business.
  • Collect and/or create documentation to be used by first level support as an information database.
  • Provided all executive level support for Mac desktops, laptops and Apple mobile devices.
  • Provided second- and third-level support to the users of the MILSATCOM Systems Wing.
  • Provide 1st and 2nd level support for Windows users and Client based software.
  • Provided 1st and 2nd level support for PC's and Servers.
  • Provided executive level support, including personal Apple products.
  • Serve as executive level support for leadership team.
  • Manage Adobe Licensing Website (LWS) and Microsoft volume license Lead technician to handle all C-level support.

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35. Application Support

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Here's how Application Support is used in Senior Desktop Support Technician jobs:
  • Provide complete telephone application support and training for all proprietary, Windows-based, customized software applications.
  • Provide cross-platform application support for complex distributed software and networking applications.
  • Provide triage Application support to ensure all applications are present and working properly.
  • Work with Application Support partners to resolve High Priority issues within the SLA.
  • Supported all CAD Applications, and provided application support for all Desktops.
  • Provide Citrix and other application support to remote and local users in a large network.

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36. On-Call

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Here's how On-Call is used in Senior Desktop Support Technician jobs:
  • Provided on-call remote assistance to pharmacy operators and Mechanical Engineers for everything from application instruction to troubleshooting equipment wiring problems.
  • Provided on-call support for all users from the front desk to C-level management.
  • Provided after hours support, usually by phone, during on-call rotation.
  • Provide on-site, and on-call 7x24x365 support, as needed.
  • Serve as On-Call technician after-hours as well.
  • Enter and report technical problems, causes and solutions within the ticket logging software * Participate in the On-Call rotation.
  • Use HPSM problem ticket system for incidents and issues After hours On-Call support, [ ] for all national locations

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37. Vmware

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Here's how Vmware is used in Senior Desktop Support Technician jobs:
  • Functioned as lead technician in VMware view 3.0 desktop implementation for approximately 600 offshore/150 distribution center resources.
  • Supported VMware client-side configuration and connectivity in enterprise environment.
  • Assisted Windows Server Group with Server builds for VMware Project and Production, OS install s and Updates.
  • Assist VMWare Admins with PtoV implementations during several virtual client/server migrations.
  • Create and maintain Windows 2008 R2 servers in a VMware VSphere ESXi environment.

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38. Lenovo

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Here's how Lenovo is used in Senior Desktop Support Technician jobs:
  • Worked on PC REFRESH Project; migrating users from WIN XP Dell machines to WIN 7 Lenovo machines.
  • Provide hardware support for Dell, Lenovo, HP 8470p/8460p/8440p laptops, HP monitors, and docking stations.
  • Support Lenovo laptops(x230, w520), Dell Precision, and Hewlett Packard.
  • Provided support and maintenance of Lenovo, Dell and Compaq desktop/laptops and HP printers.
  • Deploy Lenovo laptops, NEC monitors and Cisco IP phones to new hires.
  • Support over 2000 Lenovo users across multiple units.
  • Use Mainly Dell and Lenovo Laptops and Desktops.
  • Certified IBM, Lenovo and Dell hardware technician.
  • Tasked with completing Windows 7/MS Office 365/MS Office 2013 migrations and office wide upgrade from Dell to Lenovo pc's.
  • Repair Dell, Lenovo, Mac computers/laptops, HP printers, Avaya VOIP phones.
  • Installed Lenovo, HP, and Wyse hardware and relocate hardware.

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39. Novell

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low Demand
Here's how Novell is used in Senior Desktop Support Technician jobs:
  • Maintained and repaired Microsoft and Novell network services and connectivity issues.
  • Supported multiple workstations, printers, laptops, servers, switches and hubs within a Novell/ Banyan/ NT environment.
  • Provided level 2, 3 technical supports for Fox end users and Executives lot-wide on Novell Network.
  • Migrate the approximately 4000 State of Maryland Court computers from Novell to Active Directory.
  • Provided support for Disney Stores' end users and Executives on Novell Network.
  • Migrated 800 users from Novell to Windows 2000 with Active Directory.

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40. Software Applications

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Here's how Software Applications is used in Senior Desktop Support Technician jobs:
  • Provided clear documentation on troubleshooting software applications and image creation.
  • Installed and configured custom financial software applications as needed.
  • Performed basic end-user training via phone or in person, on software applications as needed.
  • Installed and configured user required software applications on LT/DT machines.
  • Install, configure and troubleshoot software applications.
  • Supported over 400 software applications.

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41. Desk Side

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Here's how Desk Side is used in Senior Desktop Support Technician jobs:
  • Provide 2nd and 3rd level desk side support to office/remote users & all the white glove users in the office.
  • Provided tier 2 desk side, desktop (remote), and phone support for end-users utilizing Windows7.
  • Resolved various network and computer issues via desk side or remote and updated information with a ticketing system.
  • Resolve issues with aforementioned systems via remote desktop or desk side service.
  • Provide desk side technical support to on-site corporate end-users.

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42. Technical Problems

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Here's how Technical Problems is used in Senior Desktop Support Technician jobs:
  • Assisted customers in resolving complex technical problems by providing guidance regarding software and hardware problems.
  • Resolved and/or referred highly complex technical problems as appropriate.
  • Assisted the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware problems.
  • Conduct tests on faulty machines, analyzing and resolving technical problems in hardware and configuration.
  • Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Diagnose customer technical problems and provide creative solutions and alternatives that meet business needs.
  • Received and resolved complex technical problems other technicians were unable to fix.
  • Resolve and/or refers more complex technical problems through a defined escalation process.
  • Analyze situations in the clinical environment to resolve technical problems.
  • Offer assistance to team members on difficult technical problems.
  • Assist network users with technical problems 17.
  • Identified, researched and resolved technical problems.

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1 Technical Problems Jobs

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43. Sharepoint

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Here's how Sharepoint is used in Senior Desktop Support Technician jobs:
  • Provided SharePoint support to DOD and contractor personnel; granted SharePoint access to files and directories.
  • Helped manage SharePoint 2010 environment used by both internal and external entities.
  • Tracked and monitored ship-out/ship-in of laptops, tablets and slates using SharePoint.
  • Managed all inbound Service Desk calls using MS SharePoint issue ticket tracking.
  • Create and upload documents on SharePoint site for the team.
  • Created and troubleshot Windows SharePoint Services, sites and permissions.
  • Managed local inventory through Microsoft Sharepoint.
  • Maintained SharePoint workspaces and cross-trained with developers to maintain portal for clients.

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44. SQL

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Here's how SQL is used in Senior Desktop Support Technician jobs:
  • Work directly with our on-site SQL programmers and SQL server techs to remedy any database issues.
  • Created custom SQL reports using SQL Server Report Builder.

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45. PDA

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Here's how PDA is used in Senior Desktop Support Technician jobs:
  • Document and update resolution solutions in the Remedy ticketing system.
  • Scheduled and executed proper system updates.
  • Monitor Service Now ticket flow; Made sure all issues are properly researched, updated, resolved or escalated.
  • Update asset component information, such as: operating system, workstation name, and owner changes.
  • Utilized Remedy ticketing system to input, update, resolve, and manage trouble calls.
  • Meet with printer vendors to test new printer and update printer drivers on print server.
  • Keep accurate count of on-site assets and send weekly stock updates to main Florida location.
  • Work with security experts to ensure all systems are compliant with current security measures/system updates.
  • Utilized Change Management and ticketing systems (Remedy) to record/update asset data and information.
  • Manage a daily ticketing system, purchase replacement parts, and update inventory control.
  • Worked in the Remedy Ticketing System to assign, close, and update tickets.
  • Deploy images, software, updates, and patches via PDQ Deploy.
  • Researched cost-effective hardware upgrades and software upgrades and updates for Windows 10.
  • Performed routine maintenance, hardware repairs / upgrades and software updates.
  • Assist with packaging testing and deployment of updated software.
  • Create and manage images, run software updates, clean and remove malware and virus issues.
  • Track and update open calls as directed by Helpdesk client procedures.
  • Performed on-site repair and preventive maintenance on Raytheon personal computers PC and Infrastructure Installs/Moves/Adds/Changes/re-installs and updates.
  • Managed Basic Kaspersky Security Center for deployment and Antivirus definitions updates to protect infrastructure.
  • Build computer images via Altiris/Ghost, package and deploy software and application updates using the Altiris Management Console as needed.

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46. Phone System

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low Demand
Here's how Phone System is used in Senior Desktop Support Technician jobs:
  • Support desktop/ Laptop hardware, Maintain & Configure Siemens Phone System, Maintain DataCenter.
  • Created and administered users and phones in Cisco Unified Communications phone system.
  • Led five major projects involving hardware/software repairs and phone system support.
  • Assisted in adds/moves/changes of the Telrad PBX phone system and voicemail.
  • Support Rolm & Octel phone system, install & punch down low voltage line to Krone & 66 Block.

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47. Xerox

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Here's how Xerox is used in Senior Desktop Support Technician jobs:
  • Install and configure a variety of HP and Xerox printers, both networked, including digital senders, and standalone.
  • Configured and troubleshot HP & Xerox printers.
  • Configured IP printing, Xerox, HP, in OSX.
  • Configure users in IMAP or RPC over HTTPS Troubleshoot Xerox copiers/printers.

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48. Software Upgrades

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Here's how Software Upgrades is used in Senior Desktop Support Technician jobs:
  • Evaluated and analyzed recommended vendor packages and implemented required software upgrades.
  • Installed, configured and managed hardware and software upgrades on IBM PC's and Laptops.
  • Improved usability of Windows, Mac & Linux machines via software upgrades & hardware maintenance.
  • Assisted in the implementation and testing of Server installation and software upgrades.
  • Performed with System Administrator on all equipment, hardware and software upgrades.
  • Configured, troubleshot and performed software upgrades for Portable Electronic Devices.
  • Participated in large scale projects such as moves, rollouts, software upgrades.

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49. Software Packages

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Here's how Software Packages is used in Senior Desktop Support Technician jobs:
  • Monitored operating systems and layered software packages in accordance with established IT policies and procedures for optimum performance levels.
  • Performed software installations and upgrades to operating systems and layered software packages.
  • Load specified software packages and operating systems into computers.
  • Replace defective or inadequate software packages.
  • Assisted with creation of software packages for deployment via Microsoft SCCM.
  • Field testing of new software packages and OS patches.
  • Deployed and maintain applications and software packages.
  • Update all company issued software packages.
  • Performed installation and rollout of hardware devices, software packages, and OS configuration.
  • Imaged and upgrade software packages using Altiris 6.5 to segment business unit requirements.
  • Install software packages to company devices using Altiris or other deployment solutions.

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50. DNS

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low Demand
Here's how DNS is used in Senior Desktop Support Technician jobs:
  • Provided full service Exchange services and custom built websites, managing DNS and domain registration for premium customers
  • Planned and executed AD 2003 to 2008 R2 domain migration, including DNS and DHCP services.
  • Configure TCP Network settings; IP, Default Gateway, DNS, and Wins.

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Senior Desktop Support Technician Jobs

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20 Most Common Skills For A Senior Desktop Support Technician

Desktop

13.2%

Computer Hardware

12.4%

Network Printers

7.3%

Windows XP

7.2%

PCS

6.7%

Active Directory

6.2%

Laptops

6.0%

Technical Support

5.3%

Troubleshoot

4.9%

Hardware Issues

4.6%

Setup

3.9%

Customer Service

3.8%

VPN

3.5%

User Accounts

2.6%

Remote Access

2.5%

Mac

2.4%

End User

2.1%

Backup

2.0%

Citrix

1.7%

OS

1.7%
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Typical Skill-Sets Required For A Senior Desktop Support Technician

Rank Skill
1 Desktop 10.3%
2 Computer Hardware 9.8%
3 Network Printers 5.7%
4 Windows XP 5.7%
5 PCS 5.3%
6 Active Directory 4.9%
7 Laptops 4.7%
8 Technical Support 4.2%
9 Troubleshoot 3.8%
10 Hardware Issues 3.6%
11 Setup 3.1%
12 Customer Service 3.0%
13 VPN 2.7%
14 User Accounts 2.0%
15 Remote Access 2.0%
16 Mac 1.9%
17 End User 1.6%
18 Backup 1.6%
19 Citrix 1.4%
20 OS 1.3%
21 Desk Support 1.3%
22 Voip 1.2%
23 Sccm 1.2%
24 LAN 1.2%
25 Lotus Notes 1.0%
26 Tcp/Ip 1.0%
27 Iphone 1.0%
28 SLA 0.9%
29 Trouble Tickets 0.9%
30 Computer System 0.9%
31 Altiris 0.8%
32 Suite 0.8%
33 Android 0.7%
34 Level Support 0.7%
35 Application Support 0.7%
36 On-Call 0.6%
37 Vmware 0.6%
38 Lenovo 0.6%
39 Novell 0.6%
40 Software Applications 0.5%
41 Desk Side 0.5%
42 Technical Problems 0.5%
43 Sharepoint 0.5%
44 SQL 0.5%
45 PDA 0.4%
46 Phone System 0.4%
47 Xerox 0.4%
48 Software Upgrades 0.4%
49 Software Packages 0.4%
50 DNS 0.4%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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26,032 Senior Desktop Support Technician Jobs

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