Senior director job description
Updated March 14, 2024
12 min read
Senior directors are tenured members of an organization who are considered part of the leadership or executive team, in which they represent their department or division. They make decisions that affect both their department and the company, making their role crucial in the pursuit of the company's goals.
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Example senior director requirements on a job description
Senior director requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior director job postings.
Sample senior director requirements
- Bachelor's degree in a relevant field
- 10+ years of senior management experience
- Track record of driving growth and profitability
- Knowledge of industry trends and competitors
- Excellent communication and presentation skills
Sample required senior director soft skills
- Strategic thinking and problem-solving skills
- Ability to inspire and motivate a team
- Highly organized and able to multitask
- Conflict management and negotiation skills
- Strong leadership and decision-making skills
Senior director job description example 1
Lucas senior director job description
Lucas Systems is seeking a highly driven, Senior Director, Customer Success, with a proven track record of over-attainment, to be responsible for the development, management, transformation, and overall performance of Lucas’ Customer Success program.
This includes our Customer Success Services team who provide support to Lucas’ global customer base, ensuring the optimal performance, use, and overall positive customer experience of Lucas’ software solutions.
Our approach to Customer Success Services is a key differentiator in the marketplace. The Customer Success Services team is not a Call Center. The team is comprised of software engineers who not only have a passion for customer care, but also the technical capability to resolve complex software issues and develop and deploy software enhancements. The team generates a significant percentage of revenue and profit for the Company and interacts with our customers the most alongside our Customer Success Managers. This position interacts with external customers, from end users to senior executives, along with a number of internal business units, including Software Engineering, Project Management, and Sales.
Manage a multi-million dollar P&L for existing customers including the Customer Success Management and Customer Success Services teams.
Set the vision and strategic execution of Lucas’s Customer Success program; drive existing business expansion, upgrades, and enhancement revenue; reduce customer churn through achievement of excellent customer satisfaction and reference-ability; and drive operational improvements as measured through departmental KPIs.
Work with the Customer Success Services leadership to establish and monitor team goals/metrics of the group to ensure achievement of customer satisfaction levels, customer value, and process compliance.
Work with the Customer Success Managers to ensure best practices in business development are followed as well as meeting business objectives related to account planning, master customer data management, and proactive customer outreach.
Engage at a leadership level to address customer escalations, sales strategy, and orchestrate resources across the company as appropriate.
Proactively develop and maintain customer relationships including nurturing executive relationships, visiting operational sites as appropriate, benchmarking best practices and analyzing information to facilitate Customer Success effectiveness and efficiency.
Continuously learn and build domain expertise in distribution and supply chain as well as Lucas technical expertise to be able to relate to and establish credibility with our customers at all levels of their organization.
Participate with senior leaders to establish strategic plans and objectives related to our growth plans for customer success and ongoing support
Participate as an active leader in the industry, and maintain and expand professional network and presence.
Qualifications
B.S. in Marketing/Communications, Logistics, Computer Science, or Engineering is required. MBA preferred, along with significant and relevant work experience • Minimum 5+ years of managerial experience in customer success, enterprise sales, and/or software technical support, preferably for a growing company Excellent communication and interpersonal skills including the ability to relate to both high-level IT and operations managers, executives and end users Influential management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams Ability to think strategically and respond quickly in front of customers Willing and able to address escalated client issues with speed and urgency Demonstrated P&L management experience Strong business acumen, organizational skills, and problem solving skills in software• Ability to travel as needed to conduct business activities Ability to work in a fast-paced environment Background in distribution, supply chain, logistics, or manufacturing is preferred but not required.
Location: Headquarters in Wexford, PA
About Us
Lucas Systems helps companies transform their distribution center operations and continuously adapt to changing market dynamics. We dramatically increase worker productivity, operational agility, accuracy, and reduce the need for labor. Lucas solutions are built on 23-plus years of deep process expertise and smart software using AI-based optimization technologies. Our solutions feature Jennifer, the brain, voice, and orchestration engine that drives performance improvement gains. We help customers make the smartest moves at the lowest cost with Jennifer.
Founded in 1998, Lucas is a growing and consistently profitable organization with an expanding global customer base and offices in North America and Europe. We offer a dynamic, collaborative, innovative and entrepreneurial work environment that continues to create opportunities for both personal and professional growth for high-performing individuals throughout the United States and Europe.
Our culture has been as carefully managed as our growth and our products. We believe in what we do, as much as we believe in each other. We believe in rewarding great thinking and initiative. We attract high-quality people who like to work hard, and they stay with us for many years.
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This includes our Customer Success Services team who provide support to Lucas’ global customer base, ensuring the optimal performance, use, and overall positive customer experience of Lucas’ software solutions.
Our approach to Customer Success Services is a key differentiator in the marketplace. The Customer Success Services team is not a Call Center. The team is comprised of software engineers who not only have a passion for customer care, but also the technical capability to resolve complex software issues and develop and deploy software enhancements. The team generates a significant percentage of revenue and profit for the Company and interacts with our customers the most alongside our Customer Success Managers. This position interacts with external customers, from end users to senior executives, along with a number of internal business units, including Software Engineering, Project Management, and Sales.
Manage a multi-million dollar P&L for existing customers including the Customer Success Management and Customer Success Services teams.
Set the vision and strategic execution of Lucas’s Customer Success program; drive existing business expansion, upgrades, and enhancement revenue; reduce customer churn through achievement of excellent customer satisfaction and reference-ability; and drive operational improvements as measured through departmental KPIs.
Work with the Customer Success Services leadership to establish and monitor team goals/metrics of the group to ensure achievement of customer satisfaction levels, customer value, and process compliance.
Work with the Customer Success Managers to ensure best practices in business development are followed as well as meeting business objectives related to account planning, master customer data management, and proactive customer outreach.
Engage at a leadership level to address customer escalations, sales strategy, and orchestrate resources across the company as appropriate.
Proactively develop and maintain customer relationships including nurturing executive relationships, visiting operational sites as appropriate, benchmarking best practices and analyzing information to facilitate Customer Success effectiveness and efficiency.
Continuously learn and build domain expertise in distribution and supply chain as well as Lucas technical expertise to be able to relate to and establish credibility with our customers at all levels of their organization.
Participate with senior leaders to establish strategic plans and objectives related to our growth plans for customer success and ongoing support
Participate as an active leader in the industry, and maintain and expand professional network and presence.
Qualifications
B.S. in Marketing/Communications, Logistics, Computer Science, or Engineering is required. MBA preferred, along with significant and relevant work experience • Minimum 5+ years of managerial experience in customer success, enterprise sales, and/or software technical support, preferably for a growing company Excellent communication and interpersonal skills including the ability to relate to both high-level IT and operations managers, executives and end users Influential management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams Ability to think strategically and respond quickly in front of customers Willing and able to address escalated client issues with speed and urgency Demonstrated P&L management experience Strong business acumen, organizational skills, and problem solving skills in software• Ability to travel as needed to conduct business activities Ability to work in a fast-paced environment Background in distribution, supply chain, logistics, or manufacturing is preferred but not required.
Location: Headquarters in Wexford, PA
About Us
Lucas Systems helps companies transform their distribution center operations and continuously adapt to changing market dynamics. We dramatically increase worker productivity, operational agility, accuracy, and reduce the need for labor. Lucas solutions are built on 23-plus years of deep process expertise and smart software using AI-based optimization technologies. Our solutions feature Jennifer, the brain, voice, and orchestration engine that drives performance improvement gains. We help customers make the smartest moves at the lowest cost with Jennifer.
Founded in 1998, Lucas is a growing and consistently profitable organization with an expanding global customer base and offices in North America and Europe. We offer a dynamic, collaborative, innovative and entrepreneurial work environment that continues to create opportunities for both personal and professional growth for high-performing individuals throughout the United States and Europe.
Our culture has been as carefully managed as our growth and our products. We believe in what we do, as much as we believe in each other. We believe in rewarding great thinking and initiative. We attract high-quality people who like to work hard, and they stay with us for many years.
Powered by JazzHR
VUSQMs8Mmd
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Senior director job description example 2
The Coca-Cola Company senior director job description
The Coca-Cola Company is transforming its approach and capabilities within the media discipline. To respond to the rapidly changing media marketplace we need to expand beyond managing DME with a distribution mindset only to multi-platform design experience and execution driven by data. Therefore, the need to reprioritize and align our media from pure Owned Earned Shared Paid (OESP) principles to center on an audience first approach, while delivering marketing effectiveness and efficiency.
The role has a global scope with a focused on providing services to the charter, IMX, Performance Marketing, Human Insights, StudioX and Global Hub teams. It will work closely with the Digital, E2E and Platform services team (Martech, Data and Analytics) to develop scaled, competitively advantaged and distinctive capability in the execution of the persistent platforms.
The Sr. Director Audience Strategy and E xecution will
+ Champion transformation and change management by collaborating with StudioX and Global Hub in the governance of audience design, segmentation, and ad operations.
+ Develop standardized process for media execution within StudioX . Drive adoption and execution of this standardized capability.
+ Tool and tech integration within the media execution supply chain in StudioX
+ Monitoring and tracking the performance of global ad technology partnerships (DMP, Ad Server, 3rd Party Verification) and identify new solutions specific to TCCC business needs.
+ Operationalize the requirements of delivering our consumer data strategy and digital vision.
+ This role will have 4 direct reports.
Experience
+ Minimum of 1 0 - 12 years of work experience.
+ Experience working in cross functional teams and geographies .
+ Ideally needs to have worked in roles that have developed both strategic and operations capability within media marketing.
+ Change agent mindset and risk-taking capabilities.
+ Role will require frequent communication with OUs , StudioX and center functions of marketing and Platform Services .
+ Must be comfortable leading change and spearhead effectiveness and efficiency in media operations.
+ Build competitively advantaged skills around audience planning.
As a global team, we aim to provide location flexibility to our associates, when possible. However, there may be some situations where relocation will be required. The location of the positions and whether or not relocation benefits are provided will be discussed at the time of offer. In instances where relocation is provided, current mobility policies will apply. All policies are subject to amendment, revision, or discontinuance at the sole discretion of the Company.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
The role has a global scope with a focused on providing services to the charter, IMX, Performance Marketing, Human Insights, StudioX and Global Hub teams. It will work closely with the Digital, E2E and Platform services team (Martech, Data and Analytics) to develop scaled, competitively advantaged and distinctive capability in the execution of the persistent platforms.
The Sr. Director Audience Strategy and E xecution will
+ Champion transformation and change management by collaborating with StudioX and Global Hub in the governance of audience design, segmentation, and ad operations.
+ Develop standardized process for media execution within StudioX . Drive adoption and execution of this standardized capability.
+ Tool and tech integration within the media execution supply chain in StudioX
+ Monitoring and tracking the performance of global ad technology partnerships (DMP, Ad Server, 3rd Party Verification) and identify new solutions specific to TCCC business needs.
+ Operationalize the requirements of delivering our consumer data strategy and digital vision.
+ This role will have 4 direct reports.
Experience
+ Minimum of 1 0 - 12 years of work experience.
+ Experience working in cross functional teams and geographies .
+ Ideally needs to have worked in roles that have developed both strategic and operations capability within media marketing.
+ Change agent mindset and risk-taking capabilities.
+ Role will require frequent communication with OUs , StudioX and center functions of marketing and Platform Services .
+ Must be comfortable leading change and spearhead effectiveness and efficiency in media operations.
+ Build competitively advantaged skills around audience planning.
As a global team, we aim to provide location flexibility to our associates, when possible. However, there may be some situations where relocation will be required. The location of the positions and whether or not relocation benefits are provided will be discussed at the time of offer. In instances where relocation is provided, current mobility policies will apply. All policies are subject to amendment, revision, or discontinuance at the sole discretion of the Company.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
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Senior director job description example 3
Comcast senior director job description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast and Charter Communications will form a 50/50 joint venture that will bring our world-class Flex streaming platform, 4K streaming devices, voice remote and XClass TVs nationwide. You will want to join our innovative team, because together we will develop and offer consumers a next-generation streaming platform, with a world-class user experience and navigation and all the top apps, bringing more choice to the streaming marketplace. Comcast also will contribute XUMO to the joint venture, our free ad-supported service that currently delivers more than 200 unique streaming channels and features hundreds of free content choices.
The Sr. Director of Strategy will play a pivotal role in growth of the new streaming joint venture between Comcast and Charter. This person will work with the teams in the newly formed organization to identify growth opportunities and risk mitigation, in order to achieve long-term business goals. A successful candidate will have experience with high level strategic vision, execution with POCs and strategic M&A. The person will be able to exhibit success in working cross functionally to identify the areas of growth for a new business, align key stakeholders and execute growth ideas. This role requires a strong partnership with the JV's finance team to develop business cases as it pertains to expansion and growth.
Job Description
Core Responsibilities
Develops JV's overall strategy and leads high-priority strategic initiatives. Communicates strategy in a meaningful way and develops objectives to align with the strategy.Build and lead analysis related to business growth, including: future product strategy and evolution, new verticals or areas of growth, geographic expansion, expansion of retail channels and partnerships and syndication opportunities In partnership with the business and finance, identifies, evaluates and recommends specific merger and acquisition opportunities.Conduct POCs as appropriate to further vet opportunities Act as a thought leader and liaison between the business, technology and finance teams to ensure everyone is aligned to strategic goals Contributes to business development and partnership discussions, including distribution, technology/product, content and monetization deals. Recommends strategic actions. Conducts business development discussions with potential partners.Oversees projects for environmental scans, organizational positioning analyses and other studies related to Company's growth and profitability.Develops and provides guidance to team.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Master's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
10 Years +
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast and Charter Communications will form a 50/50 joint venture that will bring our world-class Flex streaming platform, 4K streaming devices, voice remote and XClass TVs nationwide. You will want to join our innovative team, because together we will develop and offer consumers a next-generation streaming platform, with a world-class user experience and navigation and all the top apps, bringing more choice to the streaming marketplace. Comcast also will contribute XUMO to the joint venture, our free ad-supported service that currently delivers more than 200 unique streaming channels and features hundreds of free content choices.
The Sr. Director of Strategy will play a pivotal role in growth of the new streaming joint venture between Comcast and Charter. This person will work with the teams in the newly formed organization to identify growth opportunities and risk mitigation, in order to achieve long-term business goals. A successful candidate will have experience with high level strategic vision, execution with POCs and strategic M&A. The person will be able to exhibit success in working cross functionally to identify the areas of growth for a new business, align key stakeholders and execute growth ideas. This role requires a strong partnership with the JV's finance team to develop business cases as it pertains to expansion and growth.
Job Description
Core Responsibilities
Develops JV's overall strategy and leads high-priority strategic initiatives. Communicates strategy in a meaningful way and develops objectives to align with the strategy.Build and lead analysis related to business growth, including: future product strategy and evolution, new verticals or areas of growth, geographic expansion, expansion of retail channels and partnerships and syndication opportunities In partnership with the business and finance, identifies, evaluates and recommends specific merger and acquisition opportunities.Conduct POCs as appropriate to further vet opportunities Act as a thought leader and liaison between the business, technology and finance teams to ensure everyone is aligned to strategic goals Contributes to business development and partnership discussions, including distribution, technology/product, content and monetization deals. Recommends strategic actions. Conducts business development discussions with potential partners.Oversees projects for environmental scans, organizational positioning analyses and other studies related to Company's growth and profitability.Develops and provides guidance to team.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Master's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
10 Years +
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
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Updated March 14, 2024
Updated March 14, 2024