Senior director jobs near me - 3,333 jobs

At Impower.ai, we blend technology and strategy to tackle today's most complex business challenges. As the solutions arm of Agility Partners, a leading IT staffing firm, we deliver cutting-edge solutions across our key practice areas: Automation & AI, Software Engineering, Data & Analytics, and Quality Engineering. As we continue to grow, we're looking for passionate, forward thinking leaders to join us in driving meaningful impact for our clients. Role Summary: The Practice Director is a pivotal leadership role at Impower.ai, responsible for overseeing the strategic direction, growth, and management of one of our core practice areas. This role demands a blend of technical proficiency, business acumen, strategic planning, and team leadership to ensure the delivery of high-quality solutions that exceed client expectations. Key Responsibilities: • Strategic Leadership: Define and execute the strategic vision for the practice area, ensuring alignment with the company's overall goals and objectives. • Client Engagement: Foster strong relationships with clients, understanding their business challenges and objectives to propose tailored solutions that deliver value and drive growth. • Business Development: Collaborate with the sales and marketing teams to identify new business opportunities, develop and present proposals, entertain clients, and close deals - responsible for achieving revenue and gross profit goals, in conjunction with sales, to ensure overall growth of the practice. • Operational Excellence: Ensure best practices are followed by Practice Leads to ensure quality project delivery within the practice - ensuring projects are delivered on time, within budget, and with the highest quality standards. • Team Development: Recruit, mentor, and develop a high-performing team, fostering a culture of innovation, continuous learning, and client-centricity. • Thought Leadership: Represent Impower.ai as a thought leader in the practice area, sharing insights and best practices through speaking engagements, publications, and client workshops. Work with Practice Leads to assess and introduce emerging technologies into practice and ensure client adoption. • Be willing to travel up to 20% of the time to meet with clients, attend industry events, and lead team engagements, although frequent travel is not typically expected. Qualifications: • A minimum of 10 years of experience in a consulting or technology environment, with at least 5 years in a leadership role related to the practice area. • Proven track record of developing and growing a consulting practice, including business development, team building, and strategic planning. • Strong client management skills, with the ability to build and maintain relationships at the executive level. • Deep industry knowledge and technical expertise in the practice area. • Excellent communication, presentation, and negotiation skills. • Bachelor's or Master's degree in Business, Technology, or related fields

Los Angeles, California, United States We are seeking a strategic and technically strong VP of Data Operations to lead data infrastructure, governance, and analytics operations across media and marketing platforms. This role ensures data integrity, availability, and usability while scaling systems that power performance insights, attribution, and decision-making. The ideal candidate blends deep technical expertise with operational leadership and a forward-looking vision for automation, AI, and advanced analytics. Key Responsibilities Lead and evolve enterprise data architecture, warehousing, and ETL/ELT pipelines Oversee data governance, privacy compliance (GDPR, CCPA), and quality standards Drive ad operations strategy including trafficking, tagging, ad serving, and pixel implementation Partner with strategy, media, and analytics teams to align data with business objectives Manage and mentor cross-functional teams (data engineers, analysts, operations) Own vendor relationships and data tool integrations (e.g., cloud platforms, CRMs, BI tools) Streamline reporting workflows and ensure consistency across dashboards Build systems supporting real-time insights and campaign performance analysis Define and monitor KPIs for data pipeline health and team efficiency Lead initiatives in data automation, AI integration, media mix modeling, and attribution Required Qualifications 10+ years of experience in data operations within advertising, marketing, or digital media Proven leadership managing enterprise-scale data environments and teams Strong expertise in SQL, Python, and modern data stacks (e.g., dbt, Airflow, Fivetran) Deep knowledge of data privacy, governance, and compliance frameworks Experience with multi-touch attribution, audience segmentation, and media performance data Excellent project management, communication, and stakeholder engagement skills Preferred Skills & Experience Experience with cloud environments (AWS, GCP) Familiarity with identity resolution and CDP platforms Prior agency or consulting experience Client-facing experience and participation in pitches Benefits & Perks Comprehensive health, dental, vision, life, and AD&D coverage Generous vacation and holiday PTO Work-from-home Fridays 401(k) retirement contributions Paid volunteer hours Ongoing professional development opportunities Collaborative, learning-focused work culture

Financial Operations Support - Columbus, OH (Hybrid) 📍 Hybrid - Columbus, OH 💰 $19.50 to 22.00/hr 🎓 Bachelor's degree required | Internship experience accepted 🕒 Full-time, Contract (6-12 months with potential extension) We're seeking a motivated Financial Operations Associate to join one of our top financial services clients. This is an excellent opportunity for recent graduates to gain hands-on experience in a professional finance environment and grow within the industry. What You'll Do: Support daily financial operations and client account activities Provide customer service support as needed, assisting with client inquiries and account-related requests Review, verify, and maintain account documentation and transactions Collaborate with internal teams to resolve escalations and ensure accuracy Maintain compliance with firm policies and regulatory requirements Contribute to process improvements and operational efficiency What We're Looking For: Bachelor's degree required (Finance, Business, or related field preferred) Strong attention to detail and organizational skills Proficient in Microsoft Excel and other office applications Excellent communication and teamwork abilities This position is open to local candidates only - applicants must be located in Ohio Why You'll Love It Gain exposure to private banking and wealth management operations. Build your career foundation with a top financial client known for professional growth. Work in a structured, team-oriented environment with strong mentorship and support. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. 💡 Interested? Apply today to connect with Russell Tobin's Financial Services recruiting team and take your next step in financial operations!

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Summary: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Job Description: The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. Key Responsibilities/Qualifications: Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. Skills, Knowledge, Experience & Education At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: Preferred, BA/BS in Engineering or Business/Operational Management 7-10+ years of progressive functional experience, within a complex global company. 5+ years of leadership experience in a 24/7 environment Strong Business and Financial Acumen Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. Other Suitability Factors We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a capacity for complexity and temperament that includes: A very mature individual with the right balance of confidence and humility. Process oriented while also strongly developing and relying on interpersonal relationships across the company Executive presence and ability to connect equally well upwards, downwards and sideways in the organization Self-motivated and driven towards excellence A high level of EQ to be able to manage across a large team with significant diversity Ability to distinguish between and prioritizing urgent and important issues Situational awareness and complex decision-making ability appropriate for the situation Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists. The work we do matters. About the job Since launching several years ago, our team has grown rapidly. We find ourselves in an exciting position to further deepen our partnerships within the government contracting space, to continue to attract and retain amazing teammates, and to scale our capacity to make an even bigger difference in the world. Currently, our company is organized into three main groups: Executive Office (sets and operationalizes the strategic direction of the company), Federal Health & Civilian (focused on federal health and civilian missions), and Defense & Security (focused on defense, national security, and public safety missions). As the Chief Operating Officer (COO) of our Defense & Security business unit, you'll report directly to Skylight's Vice President (VP) of Defense & Security and be responsible for executing the business unit's strategic direction, managing end-to-end operations, and driving results on a day-to-day basis. This portfolio includes U.S. Department of Defense (DoD) components and security-mission agencies, for example the Department of Justice (DOJ) and the Department of Homeland Security (DHS). What you'll do Collaborate with the VP of Defense & Security and other members of Skylight's executive team (e.g., CEO, COO, VP of Growth) in setting and driving the business unit's long- and short-term strategic direction Lead the execution of the business unit's strategic direction through activities such as organizational-wide goal setting, performance planning, operational planning, and performance management Manage and engage in the day-to-day operations of the business unit, such as overseeing the work of managers, ensuring our client delivery teams are performing at the highest levels, and troubleshooting a variety of issues as they arise Play a direct role in all aspects of growing Skylight's defense & security contract portfolio, including business development, opportunity capture, and bid & proposal Maintain ongoing visibility into the financial, operational, and performance health of the organization, including client projects, to facilitate proactive and sound decision-making Collaborate closely with Skylight's Executive Office, including the COO, to ensure that the business unit's operations align with the core operations of the company as a whole, including finance, accounting, legal, people ops, marketing, communications, growth, contract management, and information technology Build a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are met Build and maintain trusted relationships with key customers, partners, stakeholders, and vendors What we're looking for Minimum qualifications Experience in defense, homeland security, or justice mission environments Ability to manage a multi-million-dollar profit & loss business, including multiple client engagements with multiple subcontractors Ability to sustain and grow a professional services business through business development, opportunity capture, and bid & proposal Strong understanding of how a professional services and government contracting business works Startup mentality, including a high degree of entrepreneurialism and resourcefulness Excellent general management and leadership skills Outstanding organizational skills, including attention to detail Excellent people management skills Experience building and managing high-performing teams Relentless commitment to diversity, equity, and inclusion Collaborative, supportive leadership style Excellent interpersonal and problem-solving skills Strong business acumen Superb written and oral communication skills Relentless commitment to excellence and quality in everything we do Strong understanding of business functions such as people ops, finance, marketing, business development, etc. Ability to collect, analyze, and derive actionable insights from financial, operational, and performance data Ability to serve as a coach/mentor to other leaders and managers Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients) Passionate about creating better public outcomes through great government services A mindset and work approach that aligns with our core values Ability to travel for work from time to time Nice-to-have qualifications Prior experience working in the civic tech space Experience working in a remote-team environment Don't meet 100% of the criteria but think you can do the job? We'd love to chat anyway! We're on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don't check every box. Other requirements All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Care package Salary The salary range for this position is between $170,000 and $240,000. Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways: Medical insurance, dental insurance, vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options Business development / sales bonuses Referral bonuses Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) Dollar-for-dollar charity donation matching, up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips Visit our join page to learn more about how our interview process works. Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. If you'd like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.

YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Vice President of Operational Excellence The Vice President of Operational Excellence will lead strategic and tactical initiatives focused on improving operational efficiency, quality of customer service, and mistake-proofing across all facets of the organization's Marketing and Samples Management (MSM) and Third-Party Logistics (3PL) and warehousing services. This role is pivotal in transforming operational processes-including pick/pack, kitting, shipping/receiving, and warehouse execution-to deliver scalable, compliant, and cost-effective solutions for clients in the medical and pharmaceutical industry. Responsibilities Operational Strategy & Execution Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations. Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement. Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes. Own the standardization of operational workflows and drive process harmonization across sites and teams. Quality & Compliance Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs). Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations. Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System. Implement and refine metrics and dashboards for performance tracking and compliance adherence. Leadership & People Management Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads. Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication. Identify talent gaps and champion leadership development within operational teams. Ensure team alignment with organizational KPIs and customer service standards. Cross-Functional Collaboration Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow. Participates in regulatory inspections and audits as Compliance invites/requests. Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence. Guide automation initiatives and WMS enhancements to improve process visibility and scalability. The above duties are meant to be representative of the position and not all-inclusive. Qualifications Operational Strategy & Execution Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations. Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement. Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes. Own the standardization of operational workflows and drive process harmonization across sites and teams. Quality & Compliance Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs). Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations. Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System. Implement and refine metrics and dashboards for performance tracking and compliance adherence. Leadership & People Management Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads. Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication. Identify talent gaps and champion leadership development within operational teams. Ensure team alignment with organizational KPIs and customer service standards. Cross-Functional Collaboration Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow. Participates in regulatory inspections and audits as Compliance invites/requests. Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence. Guide automation initiatives and WMS enhancements to improve process visibility and scalability. Knowledge, Skills & Abilities: Exceptional communication and change management skills. Ability to lead cross-functional teams through complex transformation initiatives. Data-driven mindset with a passion for operational analytics and structured problem solving. Customer-focused with a strong track record of operational delivery in client-centric environments. Agile, decisive, and calm under pressure. PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knipper is an equal opportunity employer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does the Vice President of Operations really do? Think of yourself as the leader who will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning, and goal-setting, and must be fully accountable for ensuring your entire organization is on track. Not just anyone is qualified for this role. We make sure we get the best of the best! As you tackle your new tasks for the day, you know that it will lead to one thing: You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement. As Vice President of Operations: You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment. It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. Being the Vice President, you will maintain profit margins and develop internal control systems to ensure accountability. To achieve this, you need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives. Requirements: At least 7 years in a Senior Leadership role of a large business or enterprise. Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization Possess a “people first” leadership style with strong communication, interpersonal and leadership skills Thorough understanding of organizational behavior, workforce planning, metrics, and analytics. Autonomous vehicles / Fleet management experience (Nice to have). Education / Certifications: BS or BA is highly preferred but not required. Work Location / Work Schedule / Travel: 25% travel within the region the position is assigned. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************

We are seeking a Global Customer Experience Partner - Hyperscale to join our Customer Experience organization. The candidate will serve as the senior operational and relationship leader for one of CyrusOne's largest hyperscale customers, ensuring high quality service delivery, compliance, and lifecycle excellence across global data center operations. This role will drive operational performance, manage escalations, enhance customer experience, and strengthen governance maturity across a complex, multi-region account portfolio. The Customer Experience Partner will serve as the strategic operational liaison for hyperscale customer engagements across the Americas and Europe, collaborating cross-functionally with Operations, Compliance, Service Delivery, Security, and Technology teams to ensure a consistent, high-quality customer experience that enables continued growth at scale. **Responsibilities:** **Operational Excellence and Governance** + Govern account-level metrics including SLA adherence, uptime, incident response and resolution timelines, ensuring consistent rhythm-of-business (RoB) cadence. + Lead customer governance forums including Quarterly Business Reviews (QBRs), performance scorecards, and continuous improvement sessions. + Oversee operational health scorecards, customer performance analytics, and capability maturity assessments using ServiceNow, Power BI, and internal telemetry tools. + Partner with internal executives, operations, compliance, and service delivery leaders to align service outcomes with contractual obligations and customer expectations. + Lead escalation management, driving root-cause accountability and ensuring corrective actions are implemented and tracked through closure. + Partner with the Compliance & Governance function to ensure audit readiness, SLA traceability, and control validation across all production assets. **Customer Relationship & Experience Management** + Serve as the customer's primary post-delivery liaison, maintaining trusted relationships with executive and operational stakeholders. + Maintain proactive communication and transparency with customer leadership to reinforce reliability, responsiveness, and partnership trust. + Conduct QBRs to present performance trends, service improvements, and forward-looking initiatives. + Translate customer feedback into actionable operational, technical, or process improvements. + Identify and execute opportunities to enhance customer experience and service efficiency through process optimization, automation, and proactive service health reporting. **Service Maturity & Continuous Improvement** + Develop and maintain a global account capability roadmap focused on service maturity, monitoring coverage, reporting standardization, and incident prevention. + Collaborate with the Customer Technology & Reporting and Governance teams to institutionalize consistent account practices and performance transparency. + Influence internal product, technology, and process roadmaps by representing the customer's operational perspective in cross-functional forums. + Support lifecycle transitions between construction delivery and steady-state operations by validating readiness, documentation, and service standards. + Use analytics and KPI insights to identify trends, risks, and opportunities to enhance reliability, responsiveness, and operational excellence. **Qualifications:** + 10+ years of experience in customer success, service delivery, or program management within hyperscale, cloud, or data center environments. + Strong understanding of operational compliance, SLA governance, and lifecycle management across global portfolios. + Proven success managing large enterprise or hyperscale customer relationships post-delivery, with deep accountability for service outcomes. + Demonstrated ability to lead escalations, drive performance analytics, and orchestrate cross-functional teams. + Exceptional communication, relationship management, and stakeholder influence skills. + Strong analytical mindset with experience using Power BI, Excel, and CRM/service management tools (Salesforce, ServiceNow). + Ability to translate operational data into strategic insights for executive audiences. + Must be able to travel up to 25%. + Experience with data center infrastructure or critical environment operations. + Familiarity with incident, change, and problem management frameworks (ITIL). + Certification in Program or Project Management (PMP, PgMP, or Lean Six Sigma). + Bachelor's degree in Business, Engineering, or related field (MBA or Master's preferred). **Education / Certifications:** + Bachelor's degree in Business, Engineering, or related discipline required **Benefits:** + Remote work is supported two days a week + Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program + Competitive pay, performance bonus, 401(k) retirement plan with company match + Generous paid time off and holidays, parental leave + Building Amenities: On-site facilities include a fully equipped gym, golf simulator and free parking. The office is conveniently located near local restaurants and is a short walk to the American Airlines Center CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here . CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email ********************** or call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne's dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company's overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne's leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world's largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (****************************************************************************** . All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (****************************************************************************************************************** CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (******************************************************************************************************************* for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (************************************************************************************************************************

What about your team? We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base. What will you be doing? Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem. Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs. Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members. Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals. Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members. Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays. Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members. Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization. Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication. Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem. Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience. Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively. Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making. Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market. Who are we looking for Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions. Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention. Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams. Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals. Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics. Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision. Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment. Bonus Track! Experience using CRM software and Customer Success or Support technology What do we offer? 100% Remote work (Work from wherever you want!) Competitive USD salary High-Speed Internet expenses allowance Generous Paid time-off (Vacation Time!) Additional 17 Flex Days (to use in national holidays or personal matters) People Team Partner (to target your roadblocks and customize an action plan for your career path) Buddy Program Virtual After-Office Activities Diverse Culture & Inclusive environment Benefits Package [if applicable] Paid Family Leave [if applicable] Why work with Finalis? We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis' core values: Deliver with Integrity Dream Boldly Empower through Leadership Value Learning Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

At DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in the data-driven world. With a diverse community of millions of learners, we provide a supportive and dynamic environment where you can grow your career and make an impact. Join us and be part of our journey to democratize data education! With the launch of our Professional Services offering-including live masterclasses, tailored live learning sessions, and end-to-end upskilling programs-we now partner with clients not only as a platform provider, but as a transformation enabler. About the role The Sales Account Director, Professional Services will report to the Head of Professional Services and play a foundational role in building and scaling DataCamp's new services business. You will position DataCamp as a strategic upskilling partner, selling high-value transformational programs that combine our platform with live instruction, expert-led masterclasses, and tailored learning journeys. This role requires a highly consultative seller who can engage senior executives, diagnose organizational skill gaps, shape learning solutions, and co-design multi-phase programs that upskill entire teams and functions. About you At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets-you aim to understand the "why" behind our goals and take ownership to drive the business forward. You're a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply! Responsibilities Strategic Targeted Accounts: Identify growth opportunities by prospecting a highly-targeted account list, selected on high-potential Collaborate closely with Enterprise Account Executives to identify opportunities within existing platform accounts, co-create upsell strategies, and position Professional Services as a value-adding extension of the DataCamp platform Building Relationships: Become familiar with customer processes and challenges, ensuring meaningful questions are posed and answered. Provide value in every interaction. Establish relationships with multiple buyer personas within the prospect account Communicating Value: Engage prospects with DataCamp's integrated services and partnership to achieve data fluency Account Coordination Strategy: Utilize a structured and disciplined approach to effectively engage multiple resources, from solution architects to the leadership team, from product teams to legal teams, or finance teams, to achieve the best results Sales Strategy Execution: Gain valuable insights into customer strategies, priorities, needs, and organizational structure. Create customized account plans to ensure the achievement of revenue targets and foster balanced growth DataCamp Learn & Workspace: Demonstrate a thorough knowledge of DataCamp's learning platform and services. Ability to articulate the DataCamp value proposition effectively Journey of Learning: Build long-term partnerships by working closely together to create customized data literacy training programs, including data boot camps that meet their unique needs and goals Sales Process Management: Ability to negotiate and close detailed agreements with clients and support them through onboarding and expansions Qualifications 5+ years in consultative enterprise sales, preferably in consulting, professional services, L&D solutions, data analytics/visualization or transformation programs. Experience selling to and influencing leadership level coupled with the ability to foster consensus among purchasing teams in Global 2000 companies Strong discovery skills and the ability to deeply engage clients, build a compelling transformation vision, and navigate complex customer organizations A track record of success in driving consistent activity, pipeline development, and quota achievement Skilled at establishing trusted relationships with business managers and executives Strong prospecting process to uncover the immediate value DataCamp delivers, showcasing our commitment to empowering customers for sustained success on their data fluency journey Pro-active, independent thinker with high energy and a positive attitude Collaborative mentality and commitment to continuous skills development Proven ability to independently manage, develop, and close new client relationships Exceptional time and communication skills to assembly resources and advance opportunities, including presentation skills Willingness to travel 20%+ Why Datacamp? Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. Competitive compensation: We offer a competitive salary with attractive benefits. Flexibility: Benefit from flexible working hours because the future is flexible! Travel: we gather teams into one of our offices a few times a year to stay connected Global retreats: Participate in international company retreats, fostering a global team spirit. Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth. Equipment: Yearly IT Equipment budget towards your home working set up. On Us Lunch: Delicious lunches on DataCamp when you're at the office. Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome! Compensation The base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is $150,000 (Total OTE: $300,000). Salary is one component of our total compensation package. This position also qualifies for equity (i.e., stock options). The benefits available for this position include flexible time off, a 401K retirement plan + matching, insurance (medical, dental, vision, life), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks contained in our standard employee benefits package are also offered for this position. At DataCamp, we value diverse experiences and perspectives. If you're excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!

SCM is committed to a workplace that values and promotes diversity, inclusion and equal employment opportunity by ensuring that all employees are valued, heard, engaged and involved at work and have full opportunities to collaborate, contribute and grow professionally. We're seeking a highly driven, production-oriented quantitative research developer who has strong technical skills, first-hand experience with tick data, and interest in the intersection of market microstructure and alpha generation. SCM offers the opportunity to work in person, remotely or in a hybrid work environment. Primary Responsibilities: Design, develop and support simulation frameworks for backtesting execution approaches. Work with other quantitative researchers to develop new trading ideas. Requirements: Proficiency and experience in C++ and Python. Experience researching, building and maintaining trading systems utilizing market data. Strong understanding of data path from tick to trade. Experience analyzing time series data. Experience with large data sets. Excellent verbal and written communication skills. Strong work ethic and desire for excellence. Desire to think critically and creatively. The base pay for this position is anticipated to be between $150,000 and $300,000 per year. The anticipated annual base pay range is current as of the time this job post was generated. This position is eligible for other forms of compensation and benefits, such as a bonus, health and dental plans and 401(k) contributions, which includes a discretionary profit sharing program. An employee's bonus and related compensation benefits can be a significant portion of total compensation. Actual compensation for successful candidates will be carefully determined based on a number of factors, including their skills, qualifications and experience.

About GE Vernova: GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world. GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains, and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy. Job Summary: This Visual Management Program Manager II owns the strategy & execution of visual management drawing creation. This role is responsible for publishing approximately 400 events annually for all technologies using Live Outage. This role also partners with stakeholders across the enterprise including Operations, P&L Engineering, P&L Methods, Global Tooling, Resource Management, Region Operations, and Lean to identify the outage execution team's drawing needs and then organize and deliver the drawing package. Essential Duties & Responsibilities: Own and improve the end-to-end process of creating and publishing Visual Management packages for the Live Outage application for all technologies Manage visual management drawing package builds for Live Outage for all technologies with the goal of publishing packages 30 days prior to outage start date Create and maintain current and future state drawing package standards Coordinate with global Resource Management teams to influence allocation and prioritization of all necessary FE resources in advance of forecasted outages and associated Visual Management builds Manage and balance assigned Visual Management budgets to properly allocate costs for Visual Management support Direct and prioritize the daily work of assigned Field Engineers to ensure they deliver high quality, complete and accurate Visual Management builds Train field engineers on how to build the visual management packages which includes finding correct part numbers, selecting correct drawings, etc; training may be customized depending on outage scope Conducts Genba visits with field engineers and outage execution teams to observe, obtain feedback and ensure drawings are meeting needs; identifies problems and opportunities for continuous improvement Builds a lean culture by partnering with other functions to identify additional content needed on drawings and improve quality and cycle time of drawing package builds Manages the process for the creation of the Value Object package to include coordinating with Field Engineers and others to build the packages. Uses value stream/process maps to contribute to a kaizen calendar and other improvement projects to reach future state and breakthrough results at component, process, and value stream level. Drives accountability to realize improvements from all supporting organizations through follow up to ensure implementation and realized value stream improvement. Prepare and publish visual management drawings as needed Travel may be required You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values. Required Qualifications & Experience: Bachelor's degree in related field with minimum five years of Field Engineer or Project management experience; additional years of experience in power generation can be substituted for degree 8+ years progressive experience and demonstrated success/knowledge in gas turbine maintenance (same here?) 4+ years of experience in power generation and field services experience in Heavy Duty Gas and/or Steam Turbine maintenance Proficiency with PLM, SBOM, and all GE Vernova drawing and bill of material delivery systems Proficiency using Live Outage English proficiency required Desired Characteristics: A deep understanding and experience with gas and steam turbine outage execution Experience working in the field with outage schedules and field procedures Experience with Primavera and job cost estimators Experience with lean methodologies Demonstrated results leading outage improvement activities and developing cost remediation projects and programs Excellent communication and management skills, strong interpersonal and influencing skills; ability to work with all levels of employees Expert in power generation outage maintenance Strong project planning and organizational skills Ability to handle multiple projects concurrently Demonstrated year-on-year KPI improvement Work well both independently and in a team environment, including in remote work settings Compensation and Benefits: The annual salary range for this position is $88,800 to $146,400. This is an exempt from overtime position. FieldCore benefits include insurance (medical, dental, vision, disability, and life), retirement savings, health and Wellness reimbursement, and a bonus or incentive program. Eligibility for FieldCore benefits is determined under the terms of the applicable benefits plan. FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law .

QuartzBio (************** ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities. Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) - we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions. Position Summary We are seeking a strategic and hands-on Senior Director to lead our Enterprise IT and Security Operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment. As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization. The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals. Key Responsibilities Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools. Plan, oversee and support the execution of migrating enterprise IT systems from PMG Corporate IT tenants to QuartzBio specific IT tenants per migration plan. Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience. Lead and mentor a hybrid Enterprise IT team composed of full-time employees and managed services vendors. Foster a culture of accountability, innovation, and continuous improvement. Identify, negotiate, and manage outsourcing partners to support Enterprise IT and SecOps operations. Ensure service level agreements (SLAs) and performance metrics are met. Collaborate with the Governance, Risk, and Compliance (GRC) team to support and maintain the company's compliance framework. Ensure IT systems and processes align with regulatory and internal standards. Oversee SecOps activities in partnership with the IT Security Analyst and managed services provider. Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions. Develop and maintain IT asset management and lifecycle processes. Establish and monitor KPIs to measure IT and security performance and user satisfaction. Develop and manage the IT budget, including forecasting and cost optimization strategies. Establish and maintain business continuity and disaster recovery plans. Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities. Lead change management initiatives related to enterprise IT and security implementations. Ensure seamless onboarding and offboarding processes from a systems and access perspective. Monitor emerging threats and proactively adjust security posture and tools. Champion user training and awareness programs for IT systems and cybersecurity best practices. Qualifications Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology solutions. Minimum of 10 years of experience in managing teams. 10 + years of experience working with internal stakeholders Proven success managing complex IT environments and security programs in high-growth or startup settings. Proven experience implementing and managing an O365 tenant across enterprise environments. Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks. Demonstrated success in managing GRC and SecOps through third-party providers. Relevant certifications (e.g., CISSP, CISM, PMP) are a plus. Experience with compliance audits and risk assessments. Excellent leadership, communication, and vendor management skills. Proven executive leadership and strategic impact. Excellent problem-solving and analytical skills. Strong written and verbal communication skills. Skill in defining and collecting metrics to gauge project progression. Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others. Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff. Ability to manage geographically dispersed project teams. Preferred: Experience in the life sciences industry or regulated environments. Leadership expectations: Follow Company's Principles and code of ethics on a day-to-day basis. Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders. Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy. Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities. Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process. Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations. Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders. Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork. Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders. Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities. Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success. Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success. Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team. Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success. #LI-Remote Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$203,200-$304,800 USD Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is a software company that acquires and accelerates the growth of vertically-focused, B2B SaaS companies by investing in their products, processes, and people - for the long-term. Our community of experienced operators and subject-matter experts provide go-to-market leadership, operational excellence, and financial rigor to help acquired companies realize their full potential. Position Overview The Business Unit (BU) President at Cordance is the strategic and operational leader of their business unit, serving as both its product and market authority and its executive anchor. As the P&L owner, the President is accountable for setting strategy, driving disciplined growth, and ensuring scalable and efficient operations. This role requires a leader with deep industry expertise, sharp understanding of customer needs, and the ability to balance long-term vision with hands-on execution. The President will define and execute the go-to-market strategy, shape the product roadmap, establish the annual operating plan, and oversee resources and budgets to deliver sustainable business performance. They will champion customer experience, guide product strategy and engineering execution, and embed best practices in sales, pricing, packaging, customer success, and operational excellence. As the primary external face of the BU to customers, strategic partners, and the broader industry, the President will engage deeply with stakeholders while mentoring internal teams, fostering a culture of accountability and innovation, and building high-performance organizations aligned with Cordance's long-term objectives. Key Responsibilities Strategic Leadership & Market Expertise Serve as the primary product and market expert for the BU, with deep knowledge of customer needs, industry trends, and competitive dynamics. Define and own the BU's vision, objectives, and long-term growth strategy, aligning with Cordance's portfolio priorities. Develop and execute the annual operating plan and multi-year investment model, ensuring financial rigor and sustainable results. Own full P&L responsibility, balancing growth initiatives with disciplined cost management. Go-to-Market (GTM) & Product Strategy Lead BU go-to-market strategy, including demand generation, sales execution, and revenue expansion. Shape the product roadmap in alignment with market opportunities, customer feedback, and Cordance's strategic framework. Partner with Cordance operations to embed best practices in pricing, packaging, customer success, and GTM execution. Act as the external face of the BU and Cordance to customers, partners, and industry stakeholders. Integration & Operational Execution Take ownership of integration strategies for newly acquired businesses, including: Systems integration (data, platforms, shared services) GTM integration (messaging, demand gen, sales alignment) People integration (onboarding, organizational readiness, culture alignment) Ensure milestones are met, risks are managed, and value creation targets are achieved during and after integration. Drive operational excellence across engineering, product delivery, and customer-facing teams. Team & People Leadership Build, lead, and mentor high-performing teams that embody accountability, innovation, and collaboration. Foster a culture of growth, customer obsession, and operational discipline within the BU. Develop leadership talent and ensure organizational structures scale with business growth. Serve as the primary external and internal leader for the BU, representing Cordance with employees, customers, partners, and within the broader industry ecosystem. Required Qualifications Proven experience as a President, General Manager, or senior P&L leader in a SaaS or B2B software environment. Deep expertise in go-to-market strategy, product strategy, and customer success within a vertical SaaS or B2B context. Strong track record of driving disciplined growth, scaling operations, and managing multi-million-dollar P&Ls. Demonstrated ability to lead post-acquisition integrations, including systems, people, and GTM alignment. Exceptional leadership skills with a focus on building teams, mentoring talent, and fostering accountability. Strong financial and operational acumen, with the ability to balance long-term strategic vision and short-term execution. Excellent communication, relationship-building, and stakeholder management skills. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: **************************************

We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.

Key to John Hancock's success is maintaining the core competency of Underwriting expertise which relies on a strategy of continual enhancements to our proprietary underwriting approaches and keeping current with medical, lifestyle and technological advances that can further advance our underwriting expertise. We are seeking an Underwriting Director with a history of making sound underwriting decisions, building strong relationships and communicating effectively to join us on our transformation journey to simplify the insurance process for our customers. This role is accountable for providing underwriting subject matter expertise, leadership and collaboration with cross-functional teams comprised of actuaries, operations specialists, data scientists, and developers. The successful candidate will demonstrate proven research and development capabilities, project execution, out-of-the-box thinking, and creative problem-solving skills. Key Accountabilities Oversee the research, analysis, and development of proposals for recommendations on the effectiveness of new data sources and underwriting techniques Collaborate with teams to develop innovative, data-driven underwriting solutions and capabilities that ensure seamless experience for a broad customer base. Support product development work for targeted initiatives Analyze underwriting data through various studies and claims experience if applicable Prioritize project work, focusing on generating the most value for the business Keep abreast of external factors that may affect underwriting (e.g. medical and technical advancements, industry rules, compliance and regulations) Keep abreast of competitor actions and industry trends Work with internal stakeholders to recommend and implement underwriting guideline changes Provide oversight of relationships with external vendors, partners and technologies that support business capabilities Apply innovative thinking and creative problem-solving to address complex underwriting challenges. Participate in management of mortality and risk monitoring, including post implementation and monitoring plans and outcomes Contribute to the continuous improvement of underwriting practices and procedures. Responsible for leading discussions to communicate recommendations, results and progress to senior leadership Job Requirement: Advanced knowledge and experience of underwriting risk assessment - medical, non-medical, financial Experience with project and tech implementations and owning the translation of business requirements to technology capabilities Highly engaged: able to self-manage, create solutions, prioritize deliverables and execute projects under deadline pressure Excellent interpersonal, oral and written (technical) communication skills and comfort presenting to senior leaders on technical topics Ability to convey complex underwriting concepts to diverse stakeholders. Exceptional collaboration and presentation skills, demonstrated through experience working with various technical audiences and across multiple functions such as actuaries, medical, data scientists, operations, legal and compliance teams Mentorship and coaching of developing talent and team members Excellent MS Office Skills, Excel, Powerpoint, Teams and web tools Undergraduate and/or post graduate degree in science, medical or related field or minimum of 5-10 years' experience in underwriting and/or research experience FALU/FLMI a plus When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary range is expected to be between $120,750.00 USD - $217,350.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** The Advanced Practice Providers (APP), Physician Assistant (PA) or Advanced Practice Registered Nurse (APRN) including Clinical Nurse Specialist (CNS) or Nurse Practitioner (NP), work in collaboration with the physician in the outpatient setting (in-person or Telehealth). Primary care offices or clinics can include family medicine, pediatrics, or internal medicine. The Primary Care APP may perform minimally invasive procedures and generally works with a stable patient population. **Responsibilities And Duties:** Works under direction and in consultation/collaboration with physician and may perform services authorized by the supervising/collaborating physician that are part of the physician's normal course of practice and expertise. Promotes quality outcomes and initiatives. Must have a Supervision Agreement (SA) or Standard Care Arrangement (SCA) with a physician in like practice. Practices within applicable state laws, appropriate boards, and in accordance with his/her/their SA/SCA and delineation of privileges. **Minimum Qualifications:** Master's Degree (Required) AANP - American Association of Nurse Practitioners - American Association of Nurse Practitioners Certification Board, BLS - Basic Life Support - American Heart Association, CNP - Certified Nurse Practitioner - American Association of Nurse Practitioners Certification Board, RN - Registered Nurse - Ohio Board of Nursing **Additional Job Description:** **Work Shift:** Day **Scheduled Weekly Hours :** 40 **Department** PCP Barks Rd Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. We are seeking a seasoned and insightful people leader to establish and spearhead our Product Marketing Operations and Competitive Intelligence function, reporting directly to the VP, Product Marketing. In this pivotal role, you will lead a dedicated team, driving both major and minor product launches, cultivating robust competitive intelligence, and consistently reporting on progress across all initiatives. Specifically, evolve, establish and execute product marketing programs and operations related to GTM readiness, to include: + **Product Launch process** - Establish, document and maintain product market launch framework, operating model and launch calendar that aligns with development and the field. + **Product Launch management** - organize and execute critical product launches, driving the planning and execution of launch activities, events/webinars and ensuring alignment and readiness across all marketing work streams, while coordinating overall readiness with development and field teams. + **Competitive Intelligence** - manage a team that builds and runs a competitive intel program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights and effective strategies to win. + **Repeatable sales plays** - partner with PMMs, Field, and Enablement stakeholders to define, build and deliver repeatable sales motions to drive annual operating targets (pipeline, billings, net-new logos). + **PMM Planning and Coordination** - organize and drive quarterly and yearly planning and operating plans for product marketing, including reporting results to key stakeholders; organize and drive PMM all-hands and leadership meetings and related presentations. + **Standards, Best Practices and Consistency** - drives the establishment of consistent templates, frameworks, and constructs for use across the team. + **Portfolio-level content and enablement** - drive the planning, delivery and quality of content for any cross-product activity, such as launch content, major event session tracks, and product marketing related enablement programs for sales revenue achievement. **Basic Qualifications:** + 10+ years of experience in B2B marketing, market research, or a related field. + 5+ years' experience leading a marketing function, or similar, used to managing multiple projects at one time within established timelines. + Proficient in planning and project management skills. + Ability to handle individual contributor and detail-oriented responsibilities in addition to people management responsibilities such as guiding, performance managing and mentoring a team. + Strong analytical skills and experience in quantitative and qualitative research methods, translating complex data into actionable insights. + Delivers results efficiently with a high sense of urgency when applicable. + Excellent communication and presentation skills, both written and verbal. + Ability to build strong partnerships at all levels of leadership and manage by influence. + Seamlessly negotiates and manages conflict. **Preferred Qualifications:** + Experience in high growth companies + Software/SaaS/B2B technology industry experience is preferred. + Experience in product marketing, specifically experience in managing launches at scale The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary As the Director, Professional Services Consulting at Genesys, you will lead a dynamic organization that delivers strategic consulting, implementation, and engagement success for our clients. You will play a pivotal role in shaping the Professional Services strategy, driving customer adoption, and ensuring operational excellence across complex, high-impact projects. This position requires a visionary leader who excels in cross-functional collaboration, client engagement, and business growth. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers. Key Responsibilities * Strategic Leadership * Provide strategic direction for the Professional Services Consulting team to ensure high-quality delivery, customer success, and profitability. * Define and execute engagement success strategies that drive measurable client value and business outcomes. * Partner with executive leadership to align consulting strategies with Genesys' organizational goals. * Identify and develop new business opportunities within active client engagements to promote expansion and adoption. * Drive continuous innovation in delivery frameworks, methodologies, and client engagement models. * Team Leadership and Development * Lead and mentor a matrixed team of consulting and engagement professionals to deliver outstanding client experiences. * Build a culture of performance, accountability, and collaboration that reinforces Genesys' values. * Implement best practices and establish consistent delivery standards across global teams. * Communicate effectively with internal stakeholders and client executives to ensure shared understanding and alignment on project goals. * Client Success and Relationship Management * Serve as the senior point of contact for executive-level client relationships. * Guide the team in designing and delivering high-impact consulting engagements that exceed client expectations. * Oversee client adoption, retention, and expansion strategies to drive long-term success. * Participate in strategic business reviews and provide executive-level insights to strengthen client partnerships. * Cross-Functional Leadership * Collaborate with Sales, Product, and Customer Success to deliver cohesive customer experiences. * Partner with Delivery Management for resource planning, operational excellence, and delivery optimization. * Contribute to product strategy by providing client insights and feedback from the consulting perspective. * Drive cross-functional initiatives that improve efficiency, innovation, and customer outcomes. Required Qualifications * Bachelor's degree in Business, Computer Science, or a related field. * 8+ years of progressive experience in Professional Services, consulting, or enterprise technology. * Minimum 5 years of people management experience, including leadership in a matrixed organization. * Proven ability to build, scale, and manage high-performing client-facing teams. * Strong business and financial acumen, with experience in project budgeting and profitability management. * Exceptional communication and executive presentation skills. * Demonstrated success in defining and executing strategic growth and customer engagement plans. * Experience within enterprise software or SaaS Professional Services environments. * Ability to travel as required to support business needs. Preferred Qualifications * Master's degree in Business Administration or related field. * Proven record of driving multimillion-dollar services revenue growth. * Experience in consulting leadership or enterprise transformation programs. * Strong background in change management and organizational development. Leadership Competencies * Strategic Vision and Execution * Team Building and Development * Executive Stakeholder Management * Business Analytics and Financial Acumen * Change Management * Client Relationship Management * Cross-functional Collaboration * Innovation and Problem Solving Impact and Success Metrics * Achieved revenue and profitability growth targets. * High client satisfaction and retention scores. * Delivery excellence across all consulting engagements. * Documented process improvements and innovation initiatives. * High employee engagement and retention within Professional Services Consulting. At Genesys, we embrace empathy, work together as one team, and go big in everything we do. If you are a strategic, client-focused leader ready to make an impact, join us to shape the future of customer experience through innovative Professional Services consulting. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $146,300.00 - $271,700.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.