Senior director jobs in Memphis, TN - 147 jobs

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South. Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Provides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals. Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners. In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners. Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals. Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD. Executes strategy by enacting objectives and operational tactics within areas of responsibility. Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies. Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws. Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes. Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives. Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities. Education/Formal Training Requirements Bachelor's Degree Business Administration Bachelor's Degree Public Health Administration Bachelor's Degree Healthcare Administration Master's Degree Business Administration Master's Degree Public Health Administration Master's Degree Healthcare Administration Work Experience Requirements 5-7 years Interacting with providers, senior administrative staff and board of trustees 5-7 years Management System level quality programs Training others in tools and techniques of Quality Improvement Licenses and Certifications Requirements Six Sigma Black Belt - The Council for Six Sigma Certification Knowledge, Skills and Abilities Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements. Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities. Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting. Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance. Familiarity with medical terminology required. Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills. Excellent interpersonal, written, and oral communications skills. Strong management and leadership skills. Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment. Ability to communicate and work with physicians, nurses, managers, and other related departments. Ability to develop and effectively manage change as well as build consensus. Ability to work independently, exercise appropriate action and good business judgment. Ability to troubleshoot problems and follow up appropriately. Ability to simultaneously lead and manage multiple high priority projects and responsibilities. Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns. Supervision Provided by this Position Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff. Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement. Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

Job Title: Director of Transportation Operations The Director of Transportation Operations is responsible for leading transportation strategy and fleet operations for our Mississippi locations. This role ensures operational efficiency, safety compliance, and service excellence while driving innovation and team development. What will you do? Strategic Planning: Develop and implement transportation strategies aligned with organizational goals to optimize cost and service performance. Operational Oversight: Manage day-to-day transportation operations, including labor, materials, and overhead analysis to improve productivity. Technology Integration: Utilize telematics, automation, and data analytics to enhance fleet performance and decision-making. Leadership & Development: Direct and mentor driver teams and operations staff, fostering engagement and accountability. Safety & Compliance: Maintain adherence to all regulatory requirements and promote a safety-first culture across operations. Collaboration: Partner with internal departments and external stakeholders to strengthen supply chain efficiency and customer satisfaction. What do you need? Bachelor's degree in Business, Logistics, or related field preferred; equivalent experience considered. Minimum 7 years of progressive leadership experience in transportation or fleet operations, preferably in a multi-site environment. Demonstrated ability to lead strategic initiatives and manage operational improvements. Strong analytical, communication, and interpersonal skills. Experience with change management and team development. Proficiency in data-driven decision-making and transportation technologies. Work Environment This position is based at our Ecru, MS facility and requires on-site leadership presence. Occasional travel may be required. Who We Are At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow? You've come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you'll learn from the best in the business. Apply today and find your home at Ashley! Benefits We Offer Health, Dental, Vision, and Employee Assistance Program Paid Vacation, Holidays, and Your Birthday off Generous Employee Discount on home furnishings Professional Development Opportunities Ashley Wellness Centers (location specific) and Medical Tourism Telehealth 401(k) and Profit Sharing Life Insurance Our Core Values Honesty & Integrity Without hesitation, uses candor and is direct in communication Is tough-minded in working in and meeting the demands of reality Always tells the truth and follows through on commitments Passion, Drive, Discipline Enjoys working hard and pursues work with energy, drive and willpower to finish Is disciplined in developing consistency into work processes Is focused and relentless in achieving goals Continuous Improvement/Operational Excellence Fights to take costs and waste out of the system Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem-solving methods that look beyond the obvious Dirty Fingernail Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities Takes a hands-on approach to tackle problems and demonstrates critical thinking through the use of effective questioning…asking the 5 "Whys" Growth Focused Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs. Is competitive by studying the competition and is aggressive in looking for ways to beat them Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business About To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Responsibility information page: Corporate Social Responsibility We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.

The Greater Memphis area has more than 45,000 young adults, aged 16-24, who are out of school and out of work. Nearly half of these young adults are in poverty, and only 1% will be on the path to a living wage by the time they are 28. The young adult population represents the next generation of community, business, and political leaders. It is imperative that they are equipped with the skills and supports they need today in order to guide Memphis forward tomorrow. The Collective Blueprint advances a community framework that reflects the personal and economic aspirations of the city's young populace. The Collective Blueprint was started in 2016 and is the only local organization specifically tailored to the needs of young adults. We provide relationships, resources, and a network of support to help young adults discover and develop their unique talents in order to advance their personal and professional objectives. Our Vision is that all young adults have the power to live their best lives and the tools to make that a reality. The Collective Blueprint Model The Collective Blueprint is building the framework to reach economic equity for all young adults in the following ways: 1) Initiatives: Build coalitions that create systemic solutions to ensure more young adults complete education and continue on to careers 2) Programs: Be the go-to organization for how to support and partner with opportunity youth as they begin their careers 3) Advocacy: Build a movement toward a more economically just Memphis by positioning young adults as leaders and advocates About The Americorps VISTA Program The Corporation for National and Community Service (CNCS) is a federal agency that helps millions of Americans improve the lives of their fellow citizens through service. The CNCS AmeriCorps VISTA Members will serve for a year at The Collective Blueprint, building capacity by conducting outreach and growing partnerships. The role of VISTAs on our team is unique in that they are not employees of The Collective Blueprint. VISTA members are paid and receive benefits through CNCS. Visit *********************** for more information about CNCS and AmeriCorps VISTA. Please see the VISTA position descriptions below for more detailed information. To apply for these positions, you will need to create a MyAmeriCorps account at my.americorps.gov. Once you create an account and an application, search for this position within the My AmeriCorps system. In addition to the living allowance from CNCS, The Collective Blueprint offers VISTA members a competitive incentives package including generous rent, grocery, wellness, and gas assistance. Position Responsibilities This VISTA would help TCB collect & organize information to support the execution of our strategic plan. This includes conducting research (quantitative and qualitative), analyzing research results, presenting findings back to the management and building tools to execute against said findings. These are example projects, based on what is highest priority in the strategy department. 1. Employer and industry landscape Project Goal: Map accessible career options available to young adults in Memphis. Help map the current employment landscape in Memphis, with an emphasis on high-quality entry-level positions that lead to long-term sustainable career pathways; Research industry trends and compile opportunities; Create tools and materials that can be used with employers, including outreach materials, meeting agendas, and other engagement tools; Research industry and employment trends for the future and work with TCB's leadership to craft economic development strategies for both the organization; Interview employers about future needs and create tools,materials or supports that speak to their needs (for example, a retention training for new employees); 2. Economic Development & Training School Research Project Goal: Assist with development of career pathway strategies more broadly. Assist departmental leadership and staff to envision and map the ecosystems of partners and their roles in industry tracks, including employers, training institutions,and other content expert partners who can support effective tracking of young adults into career pathways. 3. Funding Landscape Project Goal: Describe the current funding landscape for programming focused on helping Opportunity Youth get connected to training and employment. Find and describe examples at the state and county level of funding mechanisms from other parts of the country, with an emphasis on success stories. Activities Assist organizational leadership in the mapping of the current landscape of funders and funding opportunities focused on sector-based workforce development and training programs; Develop a framework for innovative ways of securing the funding support for each industry pathway, including a combination of traditional grant funding support as well as possible alternative revenue streams such as employer partners' sponsorships of program activities, etc.

Director of Engineering, R&D for a Memphis team, leading innovation and technology development for a company recognized as a global industry leader. In this high-impact role, you'll oversee cross-functional engineering teams, drive the design and launch of advanced technologies (including electronic controls, motors, materials, and mechanical systems), and ensure products meet the highest standards for quality, cost-effectiveness, and timely delivery. Provide technical and managerial leadership, guide product strategy, and foster a culture of innovation. This role requires significant experience in global manufacturing, supply chain management, and leading international teams. You'll also mentor engineers, manage R&D budgets, and collaborate with partners worldwide to optimize production and integrate cutting-edge technologies. Essential Duties and Responsibilities Provide technical leadership for Residential and Commercial businesses. Direct all budget and capital activities for R&D product development. Provide strong technical direction by evaluating and guiding Product Strategy through design and development. Ensure the best technical direction of staff to deliver world-class innovation from initial concept to launch with best practices and advanced development techniques. Deliver a seamless transition of viable new technologies into the product development process, managing risks while meeting quality, schedule, and cost goals. Conduct regular technology reviews to Executive staff and management. Conduct analysis to ensure product safety, quality, reliability, and agency compliance standards are maintained. Interact with technical and managerial leaders from across the company to leverage resources for successful product development and sharing best practices. Integrate ‘new to Hunter' existing and evolving technologies into the product development process to satisfy current and future market needs and gain competitive advantages. Manage and develop a team of technical engineers to deliver on goals and develop bench strength in the organization. Lead global manufacturing initiatives, collaborating with international partners and suppliers to optimize production and ensure quality standards worldwide. Guide and mentor technical electronic teams, fostering innovation in electronic controls and hardware/software integration. Education / Experience Requirements Bachelor's degree in engineering (BSME, BSEE) or other related technical degree. Advanced degree preferred. 10+ years engineering experience with 5 years minimum as Engineering Manager focused in new product development. Solid interpersonal skills, both written and verbal. Proven collaborative skills in influencing and persuading others, including business leadership and driving consensus. Demonstrated ability to successfully manage and deliver technically complex products. Knowledge of business fundamentals is essential. Air movement and circulation industry experience required. Experience in global manufacturing and leading international engineering teams. Demonstrated ability to lead technical electronic teams in the development of advanced electronic controls and systems. Special Qualifications or Skills Entrepreneurial with vision for future products. Experience related to the following areas preferred: Motor and Controls Experience leading app development (mobile) for product control/monitoring. Skilled in integrating software with hardware for advanced device functionality. Extrusion, Die Casting, Plastics, Sheet Metal Design for Manufacturing Use of simulations in design Supplier interactions and visits Six Sigma tools from customer to end of life Attention to detail and possession of excellent problem-solving and organizational skills.

Who We Are: At VML, Human First is our guiding creative philosophy: we create value for people first, knowing this drives authentic and sustainable brand impact. We are a growth partner that is part creative agency, part consultancy, and part technology powerhouse. We connect Brand Experience, Customer Experience, and Commerce to craft unified, emotionally resonant consumer journeys. Our 26,000 people across 50-plus markets are the heart of our company. Their perspectives, local expertise, and cultural insights drive creativity and innovation, making talent our most critical competitive advantage. What We're Looking For: We are seeking a strategic, results-driven Senior Discoverability Manager, Organic Search, to lead comprehensive SEO strategies and deliverables across our diverse client portfolio, with a strong emphasis on e-commerce excellence. This pivotal role requires a seasoned SEO expert with deep technical expertise, exceptional client communication, and a passion for driving organic growth, particularly through understanding and leveraging AI and Large Language Models (LLMs). You will own the organic search workstream for assigned accounts, building comprehensive strategies, ensuring their successful implementation, and ultimately guiding our clients to achieve discoverability across the full consumer journey. What You'll Do: Strategic Leadership & Client Ownership: * Serve as the primary SEO client-lead, acting as the main point of contact and trusted advisor. * Develop, present, and oversee the implementation of bespoke organic search strategies tailored to client-specific business objectives and industry landscapes. * Own the day-to-day function of organic search activities, optimizations, and reporting inputs for assigned clients, ensuring successful execution by relevant teams and consulting with supervisors for strategic direction as needed. * Help clients expand their knowledge and use of search engine optimization, driving internal client user adoption and best practices. Organic Search Strategy & Oversight: * Provide strategic recommendations for improving organic search performance on websites in various stages of development. * Develop and execute advanced e-commerce SEO strategies, focusing on product discoverability, category optimization, and conversion rate optimization through organic channels. * Lead keyword research and on-page SEO optimization, including titles, meta descriptions, copy, images, and internal links, to enhance discoverability throughout the consumer journey. * Optimize product feeds, schema markup (e.g., Product, Review, Offer), and structured data for enhanced search visibility and rich results. * Conduct thorough site audits and competitive analyses to uncover opportunities for growth. * Drive holistic organic search optimization by providing advanced recommendations for diverse digital assets and complex e-commerce challenges, collaborating with UX/UI teams for integrated site design and product discovery, and ensuring high-quality, client-tailored SEO delivery. * Bring paid, owned, and earned media together to create cohesive interactions within the digital spaces, leveraging organic search as a core discoverability channel. Reporting & Analysis: * Lead the analysis and reporting of organic search performance, including deep dives into e-commerce specific metrics (e.g., product page views, add-to-carts, conversion rates from organic search), to develop and present actionable insights and recommendations. * Determine KPIs for each recommendation, forecast impact, and develop case studies based on past work to support new business initiatives and validate client relationships. Collaboration & Industry Leadership: * Collaborate closely with account teams and clients to understand requirements, ensuring seamless cross-departmental inclusion, and deliver effective, persuasive presentations on organic search findings, recommendations, and relevant industry trends. * Research and create POVs on emerging SEO trends and new channels (e.g., mobile, apps, voice search, AI-powered search), educating internal team members and clients. What You'll Bring: Minimum of 3-5 years of hands-on experience in organic search (SEO), with a proven track record of driving measurable results (SERP rank, traffic, engagement, and conversions). Hard Skills: * Possess strong technical SEO skills, including site architecture, crawlability, and indexing, with proven experience managing and optimizing large, complex e-commerce websites and product catalogs. * Expertise in optimizing for Google Shopping, product carousels, and other e-commerce specific SERP features. * Comfort with AI platforms like ChatGPT and leveraging automation tools. Soft Skills: * Exceptional communication skills (written and verbal) for effective and persuasive presentations to diverse audiences, from developers to C-suite executives. * Passion for and understanding of Artificial Intelligence (AI) and Large Language Models (LLMs), both in their application for SEO strategy and the evolving landscape of AI-powered search and ranking. * Demonstrate receptiveness to feedback, a willingness to learn continuously, and the resourcefulness and self-awareness to navigate challenges independently. * Ability to balance competing demands and prioritize tasks effectively. * Strong collaboration skills to work seamlessly across teams and departments. Bonus Points If You Have: * Experience or familiarity with the automotive industry. * Knowledge AEM and Adobe Analytics * Working knowledge of UX best practices and supporting site builds. * Experience writing for the web (short and long form). * Prior agency or consulting experience. The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details. _ $60,000-$140,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

We are seeking a highly motivated and strategic Sr Manager of Oil & Lubricants to lead growth initiatives and manage the P&L for our non-retail business channels. This role is responsible for driving category performance, leading cross-functional teams, and serving as the product expert for our oil portfolio in customer engagements. The ideal candidate will have 10+ years of experience in category management or sales for automotive aftermarket, installer and/or bulk distribution with a focus on product management, and portfolio strategy, with a strong track record of delivering results in a fast-paced, dynamic environment. ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential function. P&L Ownership: Manage the designated P&L for the non-retail oil and lubricants business, ensuring profitability and growth. Strategic Planning: Define where to play and how to win through product, price, promotion, and positioning strategies. Product Leadership: Serve as the product expert with sales teams and customers, providing insights and guidance on solutions. Lifecycle Management: Oversee the full product lifecycle from development to sunset, ensuring alignment with market needs. Market Analysis: Conduct competitive analysis and define the market landscape to inform strategic decisions. Innovation Partnership: Collaborate with R&D to drive new product innovation and enhancements. Go-to-Market Execution: Lead GTM strategy including promotional planning, pricing strategy, and sales enablement. Cross-Functional Leadership: Work closely with sales, marketing, supply chain, and operations to execute business plans. MINIMUM EXPERIENCE, EDUCATION, AND CERTIFICATIONS An individual qualified for this job must have and maintain the following qualifications: Bachelor s degree in Business, Marketing, Engineering, or related field; MBA preferred. 10+ years of experience in category management, sales, product management, and portfolio strategy. Proven ability to lead cross-functional teams and drive business results. Strong understanding of the oil and lubricants industry, especially in non-retail channels. Excellent communication, analytical, and leadership skills. Must demonstrate strong ownership with an entrepreneurial mind set, with the willingness to roll up your sleeves and get into the details. Must possess a strong bias for action. Comfortable in ambiguity, both in context of leading and decision making. Comfortable with determining the right data to evaluate to be confident to make decisions to move forward without always having all the data that would be desired. Enjoy working in a demanding environment, managing, and leading multiple priorities, and effectively leading a cross functional team towards tight timelines. Effective communicator that can concisely deliver important updates with internal partners and comfortable communicating key elements of our value proposition to leadership at our most critical customers. Must be self-motivated and willing to dive headfirst into your work daily, often stepping back to ensure we are prioritizing the most critical opportunities and deliverables. You are curious about our customers and our business, always looking for innovative ideas and opportunities for growth. Brings a continuous improvement mindset to our team members and operations. Salary range for this role is $120,000 - $135,000.

The Assurance Senior Manager is responsible for developing suggestions to improve client internal controls and accounting procedures as well as advising the client on various economic and regulatory risks in a specific industry field of expertise by identifying financial and non-financial performance measures, formulating and communicating the audit plan, answering complex questions involving GAAP and GAAS and composing technical consultation memos on engagements related to GAAP / GAAS issues. In this role, the Assurance Senior Manager is charged with marketing, networking, and business development within an area of expertise while maintaining key client relationships and acting as the primary contact for clients regarding complex questions and information. Additionally, the Assurance Senior Manager is a critical part of the offices / region's Assurance leadership team and will be involved in the direct supervision, problem resolution and delegation stages of the overall audit. Job Duties: Control Environment: Applies advanced knowledge and understanding of the collective effect of various factors on establishing or enhancing effectiveness, or mitigating the risks, of specific policies and procedures Applies an advanced understanding of objectives and components of the overall control environment and organization, and supervisory controls Validates and assesses effectiveness of internal control over financial reporting Identifies and communicates to management and audit committee suggestions to improve client internal controls and accounting procedures Identify and delegates functions of the audit to the auditor in charge as deemed appropriate Supervise the work of audit team and review workpapers and conclusions preferably onsite during audit field work Provide on-the-job-training to the engagement staff during audit field work GAAP: Applies advanced knowledge and understanding of governing principles; applying these principles to client transactions; and documenting and communicating an understanding and application of these principles Identifies and consults with clients on the impact of new accounting pronouncements Presents and discusses alternative application of generally accepted accounting principles and arguments for/against such alternatives Drafts complex financial statements and related footnote disclosures and effectively communicates these to client Identifies complex accounting issues and forms and documents resolution, seeking counsel of BDO technical experts as needed SEC and PCAOB: Applies advanced knowledge and understanding of SEC regulations and PCAOB guidelines, and documents and communicates the application of these principles Reviews SEC filings, including MD&A, financial statements and disclosures for appropriateness in form, content, completeness, and accuracy, and ensures that quarterly reviews are properly performed Reviews required communications to the client and Audit Committee, ensuring their completeness, accuracy and compliance with Firm and professional guidelines Reviews Section 404 internal control audit work to ensure their completeness and compliance with Firm and professional guidelines Ensures compliance with engagement independence requirements and consults internally as needed GAAS: Applies advanced knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement Applies advanced knowledge of professional standards/practices, including GAAS and PCAOB in performing and supervising work Provides guidance to others and affirms conclusions made by others Communicates matters required to be reported to the Audit Committee/Board and those charged with governance Applies the use of efficiency tools such as statistical sampling, CAATS, etc. Methodology: Applies advanced knowledge and application of BDO standards, policies and technology that guide effective and efficient delivery of quality services and products Conducts detailed review to assure audit is completed in accordance with assurance manual standards Prepares or reviews required communications to management and audit committees, ensuring timeliness and completeness Recommends appropriate outcomes to critical issues Initiates and prepares client acceptance/retention procedures where appropriate Plans the audit process and oversees the execution of procedures with quality, efficiency, and completeness despite pressures of deadlines Executes proper BDO methodology including but not limited to proper archiving procedures Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and financial statement audits for public clients Research: Applies methodology used to seek or maintain information from authoritative sources and to draw conclusions regarding a target issue based on that information Defines methodology to conduct research projects and completes in a timely manner Applies advanced knowledge of all appropriate research tools and draws conclusions based upon appropriate research Prepares memo supporting research/conclusions and consults with others if appropriate Presents issues to RTD or concurring reviewer effectively and accurately Other duties as required Supervisory Responsibilities: Sets the tone for teamwork by supporting others in their work and delivering on commitments made to the team members and clients Supervision of managers, associates, and senior associates on all projects Review work prepared by managers, associates and senior associates and provide review comments Act as a Career Advisor to associates and senior associates Schedule and manage workload of associates and senior associates Provide verbal and written performance feedback to associates and senior associates Teach/coach managers, seniors, and associates to provide on the job learning Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's degree, required; major in Accounting, Finance, Economics or Statistics, preferred Master's degree in Accountancy, preferred Experience: Seven (7) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required Prior significant supervisory experience, required Industry expertise in one or more assurance specialty, preferred License/Certifications: Active licensed US CPA, recognized active International Equivalent or unique qualification as defined by BDO's Assurance Licensing Policy, required If active international equivalent or unique qualifications, required to obtain an active US CPA license within approved timeframe as defined by firm licensing requirement guidelines Software: Proficient with the Microsoft Office Suite, preferred Experience with assurance applications and research tools, preferred Language: N/A Other Knowledge, Skills & Abilities: Ability to demonstrate strong leadership skills and be a role model to managers and staff Advanced GAAP and GAAS knowledge Sound working knowledge of SEC and PCAOB rules Possess proven excellent verbal and written communication skills Possess excellent people development and delegation skills, including training/instruction and engagement scheduling and budgeting Possess executive presence - need to be able to be primary contact for the client, prepare and present presentations to clients and potential clients Possess excellent client development/relationship-building skills Possess excellent decision-making skills Ability to substantially take charge of entire simple engagement Ability to resolve complex accounting issues Ability to be responsible for business development and marketing Has knowledge of and can promote the use of all BDO client service specialties/offerings, including BDO International and the BDO Alliance Ability to be responsible for engagement profitability, including billings and collections, and maintaining engagement team focus on productivity and efficiency Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $150,000 - $205,000 Colorado Range: $120,000 - $170,000 Illinois Range: $125,000 - $190,000 Maryland Range: $150,000 - $190,000 Massachusetts Range: $130,000 - $150,000 Minnesota Range: $120,000 - $145,000 New Jersey Range: $130,000 - $190,000 NYC/Long Island/Westchester Range: $145,000 - $190,000 Ohio Range: $120,000 - $165,000 Washington Range: $125,000 - $155,000 Washington DC Range: $160,000 - $190,000

Well-known manufacturer of industrial and residential equipment needs a Director of Engineering for R&D. This position is in the Memphis, Tennessee area. You will manage engineering teams which design and launch new products. You will ensure high quality with cost effectiveness. You will also be responsible for meeting design deadlines and managing the engineering budget. Mentor engineers, work with marketing on product planning. Collaborate with international teams in design and product management. You should have experience with global manufacturing involving sheet metal, motors, electronic controls, die castings, and plastics. Qualifications REQUIREMENTS Bachelor's degree in Mechanical Engineering or Electrical Engineering Steady employment in engineering and engineering management of at least ten years, with five years at a management level. Demonstrated ability to lead engineering teams, both locally and internationally. Experience in product development strategies, which include advancements in mechanical, materials, electrical, and software engineering technologies. Advanced skills in design simulations. Experience in developing and maintaining supply chains, including the assessment of risk to delivery of designs and products. Familiarity with domestic and international electrical safety standards Additional Information Pearl Martin, Image Associates Inc. pearl AT jobspot DOT com Please look me up on LinkedIn, and send me an invitation to Link: ********************************

Description & Requirements The SOC & HITRUST team helps organizations strengthen control environments and protect sensitive data. Specializing in third-party assurance, they deliver tailored SOC reports and HITRUST certifications across industries like technology, healthcare, insurance, and financial services. Their comprehensive assessments support regulatory compliance, enhance data security, and build trust with customers and partners. What You Will Do: * Cultivate client relationships and position assurance and compliance services (SOC 1, 2, 3) as strategic value drivers. * Oversee execution of compliance reporting aligned with client goals and regulatory standards, while identifying growth opportunities. * Review testing methodologies for accuracy and adherence to frameworks, uncovering upsell potential through risk insights. * Optimize resource allocation and team coordination to ensure timely, high-quality project delivery and support go-to-market efforts. * Leverage deep knowledge of assurance standards to inform client engagements, proposals, and competitive differentiation. * Set quality benchmarks, conduct peer reviews, and foster a culture of innovation and accountability. * Deliver tailored, value-driven solutions that strengthen relationships and enable cross-selling and long-term partnerships. * Mentor high-performing teams through coaching, feedback, and structured learning to elevate technical and client-facing capabilities. * Refine methodologies and tools to drive efficiency, scalability, and client impact. * Partner with leadership on initiatives like market expansion, service development, and cross-functional growth projects Minimum Qualifications: * Bachelor's Degree in Business, Information Systems, Accounting, Finance, Computer Science, or related field * 7+ years of SOC-related experience * Current and valid CPA (Certified Public Accountant) license * Proficiency in Microsoft Office Suite Preferred Qualifications: * Master's Degree * Prior Consulting Experience * Current and valid CISA (Certified Information Systems Auditor) certification #LI-BOCR, #LI-IND, #LI-CLTSP, #LI-RAL, #LI-MEM, #LI-NASH, #LI-AUS, #LI-HOU #LI-GM1

Job Description Property Manager About Us Unified Residential Management is a national property management company with a local feel. We pride ourselves on delivering exceptional experiences for our clients, our residents, and most importantly, our team members. Our aim is to set the standard for quality and professionalism in the industry. Our Vision Our vision is to redefine property management by delivering excellence in every aspect of the resident and client experience. To do that, our commitment to quality, integrity, and customer satisfaction must be unwavering. Whether you are a resident, property owner, or team member, you can expect the highest level of service and dedication from Unified Residential Management. About the Role As the Property Manager, you will be the heart of our premium apartment community, ensuring our residents receive the highest level of service and care. Your leadership, passion for excellence, and commitment to community engagement will drive the success and reputation of our property. Key Responsibilities: Community Leadership: Lead and inspire a team of dedicated professionals to provide exceptional resident services. Foster a welcoming and inclusive community atmosphere, ensuring residents feel at home. Resident Relations: Build strong, positive relationships with residents, addressing their needs and concerns promptly and professionally. Organize and oversee community events and activities to enhance resident satisfaction and engagement. Operational Excellence: Oversee all property operations, including leasing, maintenance, and financial performance. Ensure the property is well-maintained and aesthetically pleasing, adhering to our high standards of quality. Financial Management: Develop and manage the property's annual budget, ensuring financial goals are met or exceeded. Monitor rent collections, handle delinquencies, and implement strategies to minimize vacancies. Marketing and Leasing: Drive marketing and leasing efforts to maintain full occupancy and attract high-quality residents. Implement innovative marketing strategies and ensure effective use of digital platforms and social media. Compliance and Safety: Ensure the property complies with all local, state, and federal regulations. Maintain a safe environment for residents and staff, addressing any safety concerns promptly. Qualifications: Bachelor's degree in Business, Real Estate, or related field preferred. Minimum of 3-5 years of property management experience, preferably in a luxury or class A apartment community. Proven leadership skills with the ability to motivate and manage a team effectively. Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Proficiency in property management software and MS Office Suite. We offer: Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and vision insurance. Generous paid time off and holidays. Professional development opportunities and support for certifications. Access to on-site amenities and housing discounts. Our Team At Unified Residential Management, our team is our greatest asset. We are committed to creating a supportive, rewarding work environment where every team member can thrive. We believe in: Professional Development: Offering continuous learning opportunities and career growth. Work-Life Harmony: Promoting a healthy balance to ensure our team's well-being. Inclusive Culture: Embracing diversity and fostering an inclusive workplace where everyone feels valued. Recognition and Rewards: Celebrating achievements and recognizing outstanding performance.

ESSENTIAL DUTIES/RESPONSIBILITIES: Oversee and support the daily operations of all patient financial services (PFS) functions, including billing, follow-up and collections, cash posting and all Patient Access areas. Work closely with other departments (HIM, Case Management, Information Technology, Clinics, etc.) to streamline procedures that will help ensure correct billing to patients and payers in a timely manner, thereby expediting Clinic receivables. Oversee the work schedule and direct changes in priorities and schedules as needed to ensure work is completed in an efficient and timely manner and to improve the department's performance and service. Implement a Quality Assurance program for PFS functions and monitor staff and team performance, making changes, when required, to support accurate billing to payers and patients in a timely manner and compliance with laws and department procedures. Assist with the development of budgets and monitoring of department operations to achieve goals within the budget. Ensure compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. Maintain appropriate internal controls for the safeguarding of cash. Follow and monitor compliance with Clinic policies and standards. Develop, redesign, and monitor key performance indicators including payer mix, A/R, collection rates, adjustments, bad debt write off, estimated collections, appeal success rates, and other requested parameters. Maintains extensive knowledge of revenue cycle and regulatory requirements associated with governmental, managed care, and commercial payers. Serves as the subject-matter expert on regulatory, compliance, and legal requirements associated with medical billing and CMS. Ensures compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. Develops and maintains internal controls to target revenue recovery throughout the organization by identifying charge capture, coding, and reimbursement problems, then recommending/implementing solutions. Monitor A/R effectively and ensure aging categories are within established goals and national benchmarks. Responsible for maximizing the collection of medical services payments and reimbursements from patients, insurance carriers, financial aid, and guarantors. In conjunction with operations, reviews and enhances insurance verification, coding review, billing, collection, and payment posting processes for efficiency and best practices; ensure systems are fully functional and maximized and recommend new processes to improve current workflow. Monitors daily productions of claims, denials, and appeals. Analyzes claims, utilization, and medical cost data. Monitors aged accounts and verify appropriate collections procedures are being followed. Reviews, monitors and recommends updates to the Clinic's fee schedule to maintain fees at levels that maximize reimbursement. Ensures compliance with relevant federal, state, and payor-specific billing requirements. Regularly provides upper management with revenue cycle status including reports, metrics, and presentation. Establish a regularly scheduled revenue cycle meeting to discuss strategies and ensure everyone is educated on the direction of the department. Work with Managed Care vendors in identifying any payer relation issues or contracts that need to be renegotiated or negotiated for the first time. Any and all other projects, goals, issues surrounding the revenue cycle, conflicts or concerns as directed or indicated by Administration. SUPERVISORY RESPONSIBILITIES: Central Business Office ASC and Orthopedic Practice QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's degree in healthcare administration, business, accounting, finance or related field with 5-7 years of management level experience in medical revenue cycle with expertise in billing and collections. Experience:Thorough knowledge of patient financial services processes and standards related to billing collections, and cash posting. General knowledge of patient registration, finance, and data processing. Knowledge of regulatory requirements related to patient accounting including a solid understanding of Medicare, Medicaid and managed care processes. Skills:Presentation skills, training management, motivating others, foster teamwork, coaching, and motivation. In addition, experience in Microsoft Suite (Word, Excel, and PowerPoint). Other Skills: Strong analytical and problem-solving skills.

Purpose of the Role The Director, Operations leads a hybrid operation that combines distribution execution with light manufacturing/value-add assembly, including activities such as holiday display builds, heated gear kitting, late-point kitting, and project-based production. This role is accountable for operational performance, labor and capacity planning, quality, safety, and leadership development across both value streams. The Director serves as the operational integrator-ensuring inbound, outbound, and material-flow performance while managing high-volume, seasonal, and project-based build operations. This role supports the VP Operations in delivering strategic priorities, scaling capability, and improving cost, speed, and quality across the operation. Key Responsibilities Distribution Operations (Inbound, Outbound, Material Flow) Lead daily operations for receiving, putaway, replenishment, picking, packing, shipping, and returns. Ensure accurate and compliant execution of all distribution SOPs. Develop labor plans and staffing strategies to meet fluctuating demand. Drive performance across accuracy, productivity, service-level targets, and throughput. Partner with Transportation, Supply Chain Planning, Inventory Control, and Customer Fulfillment teams to ensure on-time, in-full delivery. Light Manufacturing / Value-Added Operations Lead all light manufacturing and assembly activities, including: Holiday display assembly Heated gear kitting Late-point/final kitting Custom packaging and promotional builds Retail-specific special project execution Ensure accurate work instructions, quality inspections, BOM usage, and traceability. Build scalable processes for seasonal and project-based volume changes. Partner with Engineering and Product teams to execute pilot builds and launch new programs. Leadership & People Development Lead and develop a multi-layer team including Operations Managers, Supervisors, Team Leads, and hourly teams. Build a culture of extreme ownership, high accountability, transparent communication, and continuous improvement. Drive leadership bench strength, succession planning, and internal promotions. Partner with Talent Management, ER, and L&D to build leadership capability across all levels. Strategic, Continuous Improvement & Operational Scaling Translate the VP's strategy into operational roadmaps, peak plans, capacity models, and staffing frameworks. Use Lean, CI, and problem-solving tools to elevate performance across both distribution and value-add operations. Identify and eliminate waste through standard work, 5S, process flow design, takt time planning, and line balancing. Improve throughput, accuracy, cost-per-unit, and overall customer experience. Lead cross-functional initiatives that improve speed, agility, and process stability. Financial & Performance Accountability Own operational budget for labor, materials, supplies, special projects, and light manufacturing activities. Track and deliver on cost-per-unit, productivity goals, quality performance, labor efficiency, and build-throughput. Support capital projects including equipment, layout changes, and facility upgrades. Provide weekly and monthly operational reporting to the VP Operations with clear insights, trends, and recommendations. Key Competencies Drive Execution: Ensures consistent operational performance across multiple value streams. Drive Growth & Innovation: Anticipates evolving business needs and creates scalable solutions. Build High Performing Teams: Coaches leaders and builds effective succession pipelines. Collaborative Relationships: Partners cross-functionally to deliver aligned results. Build Organizational Capacity: Creates systems, processes, and structures that scale with business growth. Continuous Improvement Mindset: Uses data and lean principles to drive improvement. Qualifications Required Bachelor's degree in Operations, Supply Chain, Engineering, Business, or related field. 10+ years of leadership experience in distribution, assembly, or mixed manufacturing environments. Experience managing leaders (Managers, Supervisors) in high-volume operations. Strong analytical skills with proficiency in operational metrics, labor models, and system-based planning. Demonstrated experience scaling operations through peak season, promotional cycles, or project-driven work. Strong communication, influencing, and change-management capability. Preferred Experience in retail promotional build, kitting, assembly, or customization environments. Lean, Six Sigma, or CI certification. Experience with WMS/LMS systems, ERP, and production workflow tools. Background leading mixed-mode operations (distribution + assembly under one structure). Success Measures Throughput, accuracy, and service-level achievement in distribution. Successful execution of seasonal builds and special projects. Cost-per-unit and productivity improvements. Leadership bench strength and retention. Safety performance and quality outcomes. Year-over-year improvement in operational capability and process stability. Milwaukee Tool is an equal opportunity employer.

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South. The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values. What you will do Leads the strategic design and implementation of system-wide care management programs to ensure optimal clinical and financial outcomes for the MLH patient population. Oversees the planning, execution, and continuous improvement of case management and care coordination processes across all MLH facilities. Directs system-level initiatives to reduce extended length of stay and improve patient throughput, especially for complex discharge scenarios. Champions patient-centered care initiatives that align with MLH's mission and promote efficient use of clinical resources. Serves as a senior advisor to MLH executive leadership on regulatory trends, policy changes, and their impact on care delivery and financial performance. Defines and standardizes roles, workflows, and performance expectations for case managers and social workers across the enterprise. Develops integrated care coordination models that support seamless transitions of care between inpatient, outpatient, community, and MLH-affiliated entities (e.g., Alliance). Collaborates with clinical departments to embed care management principles into service lines and care pathways. Leads system-wide planning and response efforts for regulatory audits, ensuring compliance and minimizing financial exposure. Partners with Patient Financial Services, Corporate Compliance, and Clinical Operations to enhance revenue cycle performance and care documentation practices. Works closely with system finance and contracting teams to evaluate payer agreements and identify opportunities for revenue optimization and care alignment. Education Qualifications Master's Degree Clinical Master's Degree Business Administration Experience Qualifications Five (5) years in clinical health care setting, including direct experience in care coordination, discharge planning, patient advocacy, and resource utilization. 7-9 years Social Work Eight (8) years of progressively responsible and leadership in social work, case management or nursing administrative Preferred: Work with EPIC EHR Skills and Abilities Executive presence and strategic communication skills, with the ability to serve as a trusted advisor to MLH system leadership. Deep understanding of regulatory policies, healthcare reform initiatives, patient care delivery models, and advanced care management strategies. Proven expertise in clinical data analysis, performance metrics, and outcomes-based research to drive system-wide improvements. Exceptional oral and written communication skills, with the ability to influence and collaborate across diverse stakeholder groups. Strong working knowledge of financial management, strategic planning, and operational forecasting in a complex healthcare environment. Insight into internal and external forces shaping healthcare delivery, including policy, market dynamics, and community needs. Extensive knowledge of reimbursement practices, payer regulations, and value-based care models. Demonstrated leadership capabilities in coaching, mentoring, and navigating complex organizational challenges with resilience and diplomacy. Comprehensive understanding of care management systems, regulatory compliance, and standards of practice in case management and social work. Mastery of healthcare management principles, including budgeting, workforce planning, and operational oversight of large-scale clinical programs. Licenses and Certifications Care Guidelines Specialist - ISC-GRC - Millman Care Guidelines Licensed Clinical Social Worker Tennessee - Tennessee Board of Social Workers Accredited Case Manager - American Case Management Association Case Manager - The Commission for Case Manager Certification Licensed Master Social Worker Mississippi - Mississippi Board of Examiners for Social Workers Licensed Advanced Practice Social Workers Tennessee - Tennessee Board of Social Workers Licensed Master Social Worker Tennessee - Tennessee Board of Social Workers Registered Nurse Arkansas - Arkansas State Board of Nursing Registered Nurse Mississippi - Mississippi Board of Nursing Registered Nurse Tennessee - Tennessee Board of Nursing Supervision Provided by this Position Manages system utilization review team and facility level case management leadership. Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions. The core areas of responsibility are oversight of all IT site support functions across the organization through a management team, the IT Service (Help) Desk function, and IT Communications. The position is focused on a solid understanding of operations and process and be able to create a common understanding of service level expectations while working in a participative manner with the end users as well as operational representatives to build relationships with customers throughout our various service areas. Responsibilities Oversee a team of direct reports who in turn collaborate with site support teams across our 22 acute care settings, our 150+ ambulatory sites, business operations, and academic environments. Service Markets encompass West-Tennessee, Northern to Mid-Mississippi, North East Arkansas, and our Baptist University campus service areas. Oversee our IT Customer Service Desk for Baptist Memorial Health's Corporate IT department. Responsible for Corporate IT customer communications across the organization. Provide leadership and be responsible for delivery of IT customer service throughout Baptist Memorial Health. Establish credibility with all key customers in the system including being primary liaison to our Baptist Medical Group physicians. Deliver a user focused, customer experience that ensures the information technology team is a client services organization. Both internally and externally. Promote communication between IT and system users. Develop a credible priority-setting mechanism and effectively communicate. Hire as necessary, train, manage and evaluate staff reporting to the Senior IT Executive. Provide guidance and support for information systems managers. Realign as necessary for more effective and streamlined operations. Set reasonable customer satisfaction goals and work with the team to meet them consistently by way of existing intercompany service surveys. Improve CSAT (Customer Satisfaction) scores, or other equivalent customer satisfaction metric. Review all information technology operating and capital budgets, making necessary recommendations on strategies and related expenditures to assure consistency with corporate goals and objectives. Strategically lead and develop a director team to enhance performance by setting clear accountable performance measures. Requirements, Preferences and Experience Education Preferred : Master's Degree in Business Administration or related Field Minimum : Bachelor's Degree in Business Administration or related Field Experience Minimum : 3 years of Management Experience in a related field. About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: Competitive salaries Paid vacation/time off Continuing education opportunities Generous retirement plan Health insurance, including dental and vision Sick leave Service awards Free parking Short-term disability Life insurance Health care and dependent care spending accounts Education assistance/continuing education Employee referral program Job Summary: Position: 14877 - System Director-Service Delivery & Customer Experience Facility: BMHCC Corporate Office Department: HS IS Admin Corporate Category: Information Systems Type: Non Clinical Work Type: Full Time Work Schedule: Days Location: US:TN:Memphis Located in the Memphis metro area

The Assurance Senior Manager is responsible for developing suggestions to improve client internal controls and accounting procedures as well as advising the client on various economic and regulatory risks in a specific industry field of expertise by identifying financial and non-financial performance measures, formulating and communicating the audit plan, answering complex questions involving GAAP and GAAS and composing technical consultation memos on engagements related to GAAP / GAAS issues. In this role, the Assurance Senior Manager is charged with marketing, networking, and business development within an area of expertise while maintaining key client relationships and acting as the primary contact for clients regarding complex questions and information. Additionally, the Assurance Senior Manager is a critical part of the offices / region's Assurance leadership team and will be involved in the direct supervision, problem resolution and delegation stages of the overall audit. Job Duties: Control Environment: * Applies advanced knowledge and understanding of the collective effect of various factors on establishing or enhancing effectiveness, or mitigating the risks, of specific policies and procedures * Applies an advanced understanding of objectives and components of the overall control environment and organization, and supervisory controls * Validates and assesses effectiveness of internal control over financial reporting * Identifies and communicates to management and audit committee suggestions to improve client internal controls and accounting procedures * Identify and delegates functions of the audit to the auditor in charge as deemed appropriate * Supervise the work of audit team and review workpapers and conclusions preferably onsite during audit field work * Provide on-the-job-training to the engagement staff during audit field work GAAP: * Applies advanced knowledge and understanding of governing principles; applying these principles to client transactions; and documenting and communicating an understanding and application of these principles * Identifies and consults with clients on the impact of new accounting pronouncements * Presents and discusses alternative application of generally accepted accounting principles and arguments for/against such alternatives * Drafts complex financial statements and related footnote disclosures and effectively communicates these to client * Identifies complex accounting issues and forms and documents resolution, seeking counsel of BDO technical experts as needed SEC and PCAOB: * Applies advanced knowledge and understanding of SEC regulations and PCAOB guidelines, and documents and communicates the application of these principles * Reviews SEC filings, including MD&A, financial statements and disclosures for appropriateness in form, content, completeness, and accuracy, and ensures that quarterly reviews are properly performed * Reviews required communications to the client and Audit Committee, ensuring their completeness, accuracy and compliance with Firm and professional guidelines * Reviews Section 404 internal control audit work to ensure their completeness and compliance with Firm and professional guidelines * Ensures compliance with engagement independence requirements and consults internally as needed GAAS: * Applies advanced knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement * Applies advanced knowledge of professional standards/practices, including GAAS and PCAOB in performing and supervising work * Provides guidance to others and affirms conclusions made by others * Communicates matters required to be reported to the Audit Committee/Board and those charged with governance * Applies the use of efficiency tools such as statistical sampling, CAATS, etc. Methodology: * Applies advanced knowledge and application of BDO standards, policies and technology that guide effective and efficient delivery of quality services and products * Conducts detailed review to assure audit is completed in accordance with assurance manual standards * Prepares or reviews required communications to management and audit committees, ensuring timeliness and completeness * Recommends appropriate outcomes to critical issues * Initiates and prepares client acceptance/retention procedures where appropriate * Plans the audit process and oversees the execution of procedures with quality, efficiency, and completeness despite pressures of deadlines * Executes proper BDO methodology including but not limited to proper archiving procedures * Considers Sarbanes-Oxley rules in understanding and executing service plans for combined 404 and financial statement audits for public clients Research: * Applies methodology used to seek or maintain information from authoritative sources and to draw conclusions regarding a target issue based on that information * Defines methodology to conduct research projects and completes in a timely manner * Applies advanced knowledge of all appropriate research tools and draws conclusions based upon appropriate research * Prepares memo supporting research/conclusions and consults with others if appropriate * Presents issues to RTD or concurring reviewer effectively and accurately * Other duties as required Supervisory Responsibilities: * Sets the tone for teamwork by supporting others in their work and delivering on commitments made to the team members and clients * Supervision of managers, associates, and senior associates on all projects * Review work prepared by managers, associates and senior associates and provide review comments * Act as a Career Advisor to associates and senior associates * Schedule and manage workload of associates and senior associates * Provide verbal and written performance feedback to associates and senior associates * Teach/coach managers, seniors, and associates to provide on the job learning Qualifications, Knowledge, Skills and Abilities: Education: * Bachelor's degree, required; major in Accounting, Finance, Economics or Statistics, preferred * Master's degree in Accountancy, preferred Experience: * Seven (7) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required * Prior significant supervisory experience, required * Industry expertise in one or more assurance specialty, preferred License/Certifications: * Active licensed US CPA, recognized active International Equivalent or unique qualification as defined by BDO's Assurance Licensing Policy, required * If active international equivalent or unique qualifications, required to obtain an active US CPA license within approved timeframe as defined by firm licensing requirement guidelines Software: * Proficient with the Microsoft Office Suite, preferred * Experience with assurance applications and research tools, preferred Language: * N/A Other Knowledge, Skills & Abilities: * Ability to demonstrate strong leadership skills and be a role model to managers and staff * Advanced GAAP and GAAS knowledge * Sound working knowledge of SEC and PCAOB rules * Possess proven excellent verbal and written communication skills * Possess excellent people development and delegation skills, including training/instruction and engagement scheduling and budgeting * Possess executive presence - need to be able to be primary contact for the client, prepare and present presentations to clients and potential clients * Possess excellent client development/relationship-building skills * Possess excellent decision-making skills * Ability to substantially take charge of entire simple engagement * Ability to resolve complex accounting issues * Ability to be responsible for business development and marketing * Has knowledge of and can promote the use of all BDO client service specialties/offerings, including BDO International and the BDO Alliance * Ability to be responsible for engagement profitability, including billings and collections, and maintaining engagement team focus on productivity and efficiency Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $150,000 - $205,000 Colorado Range: $120,000 - $170,000 Illinois Range: $125,000 - $190,000 Maryland Range: $150,000 - $190,000 Massachusetts Range: $130,000 - $150,000 Minnesota Range: $120,000 - $145,000 New Jersey Range: $130,000 - $190,000 NYC/Long Island/Westchester Range: $145,000 - $190,000 Ohio Range: $120,000 - $165,000 Washington Range: $125,000 - $155,000 Washington DC Range: $160,000 - $190,000

Well-known manufacturer of industrial and residential equipment needs a Director of Engineering for R&D. This position is in the Memphis, Tennessee area. You will manage engineering teams which design and launch new products. You will ensure high quality with cost effectiveness. You will also be responsible for meeting design deadlines and managing the engineering budget. Mentor engineers, work with marketing on product planning. Collaborate with international teams in design and product management. You should have experience with global manufacturing involving sheet metal, motors, electronic controls, die castings, and plastics. Qualifications REQUIREMENTS Bachelor's degree in Mechanical Engineering or Electrical Engineering Steady employment in engineering and engineering management of at least ten years, with five years at a management level. Demonstrated ability to lead engineering teams, both locally and internationally. Experience in product development strategies, which include advancements in mechanical, materials, electrical, and software engineering technologies. Advanced skills in design simulations. Experience in developing and maintaining supply chains, including the assessment of risk to delivery of designs and products. Familiarity with domestic and international electrical safety standards Additional Information Pearl Martin, Image Associates Inc. pearl AT jobspot DOT com Please look me up on LinkedIn, and send me an invitation to Link: ********************************

ESSENTIAL DUTIES/RESPONSIBILITIES: * Oversee and support the daily operations of all patient financial services (PFS) functions, including billing, follow-up and collections, cash posting and all Patient Access areas. * Work closely with other departments (HIM, Case Management, Information Technology, Clinics, etc.) to streamline procedures that will help ensure correct billing to patients and payers in a timely manner, thereby expediting Clinic receivables. * Oversee the work schedule and direct changes in priorities and schedules as needed to ensure work is completed in an efficient and timely manner and to improve the department's performance and service. * Implement a Quality Assurance program for PFS functions and monitor staff and team performance, making changes, when required, to support accurate billing to payers and patients in a timely manner and compliance with laws and department procedures. * Assist with the development of budgets and monitoring of department operations to achieve goals within the budget. * Ensure compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. * Maintain appropriate internal controls for the safeguarding of cash. * Follow and monitor compliance with Clinic policies and standards. * Develop, redesign, and monitor key performance indicators including payer mix, A/R, collection rates, adjustments, bad debt write off, estimated collections, appeal success rates, and other requested parameters. * Maintains extensive knowledge of revenue cycle and regulatory requirements associated with governmental, managed care, and commercial payers. * Serves as the subject-matter expert on regulatory, compliance, and legal requirements associated with medical billing and CMS. Ensures compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. * Develops and maintains internal controls to target revenue recovery throughout the organization by identifying charge capture, coding, and reimbursement problems, then recommending/implementing solutions. * Monitor A/R effectively and ensure aging categories are within established goals and national benchmarks. * Responsible for maximizing the collection of medical services payments and reimbursements from patients, insurance carriers, financial aid, and guarantors. * In conjunction with operations, reviews and enhances insurance verification, coding review, billing, collection, and payment posting processes for efficiency and best practices; ensure systems are fully functional and maximized and recommend new processes to improve current workflow. * Monitors daily productions of claims, denials, and appeals. * Analyzes claims, utilization, and medical cost data. * Monitors aged accounts and verify appropriate collections procedures are being followed. * Reviews, monitors and recommends updates to the Clinic's fee schedule to maintain fees at levels that maximize reimbursement. * Ensures compliance with relevant federal, state, and payor-specific billing requirements. * Regularly provides upper management with revenue cycle status including reports, metrics, and presentation. * Establish a regularly scheduled revenue cycle meeting to discuss strategies and ensure everyone is educated on the direction of the department. * Work with Managed Care vendors in identifying any payer relation issues or contracts that need to be renegotiated or negotiated for the first time. * Any and all other projects, goals, issues surrounding the revenue cycle, conflicts or concerns as directed or indicated by Administration. SUPERVISORY RESPONSIBILITIES: Central Business Office ASC and Orthopedic Practice QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's degree in healthcare administration, business, accounting, finance or related field with 5-7 years of management level experience in medical revenue cycle with expertise in billing and collections. Experience:Thorough knowledge of patient financial services processes and standards related to billing collections, and cash posting. General knowledge of patient registration, finance, and data processing. Knowledge of regulatory requirements related to patient accounting including a solid understanding of Medicare, Medicaid and managed care processes. Skills:Presentation skills, training management, motivating others, foster teamwork, coaching, and motivation. In addition, experience in Microsoft Suite (Word, Excel, and PowerPoint). Other Skills: Strong analytical and problem-solving skills.

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South. Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Provides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals. Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners. In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners. Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals. Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD. Executes strategy by enacting objectives and operational tactics within areas of responsibility. Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies. Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws. Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes. Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives. Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities. Education/Formal Training Requirements Bachelor's Degree Business Administration Bachelor's Degree Public Health Administration Bachelor's Degree Healthcare Administration Master's Degree Business Administration Master's Degree Public Health Administration Master's Degree Healthcare Administration Work Experience Requirements 5-7 years Interacting with providers, senior administrative staff and board of trustees 5-7 years Management System level quality programs Training others in tools and techniques of Quality Improvement Licenses and Certifications Requirements Six Sigma Black Belt - The Council for Six Sigma Certification Knowledge, Skills and Abilities Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements. Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities. Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting. Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance. Familiarity with medical terminology required. Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills. Excellent interpersonal, written, and oral communications skills. Strong management and leadership skills. Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment. Ability to communicate and work with physicians, nurses, managers, and other related departments. Ability to develop and effectively manage change as well as build consensus. Ability to work independently, exercise appropriate action and good business judgment. Ability to troubleshoot problems and follow up appropriately. Ability to simultaneously lead and manage multiple high priority projects and responsibilities. Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns. Supervision Provided by this Position Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff. Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement. Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

Baptist is looking for a System Director of Technology Infrastructure to lead our IT engineering and support teams. They will have experience in modern SaaS/cloud-based based infrastructures as well as traditional infrastructure architectures in which they have scaled, led, and secured an ecosystem of applications and technologies with proactive strategies and proactive roadmaps. They have a strategic mind and operate as a senior leader that influences the business and company strategy. The successful candidate must be comfortable with change at a large scale, passionate about technology, love to learn, and create world-class customer experiences, this is a great opportunity to grow and contribute to a world-class team! Responsibilities ? Implements the mission and vision of the IT organization and the CIDO to foster a customer-centric oriented culture and mindset driven by continual service improvement techniques. ? Be a trusted advisor that builds and maintains relationships with other technical leaders and business executives to develop a keen understanding of business needs; ensures efficient delivery of IT services to meet those needs. ? Owns the IT/Infrastructure Operations, performance and availability targets, and maintains the regular renewal and replacement of infrastructure components comprising the overall technology stack. ? Collaboratively work with the CTO to develop a multi-year roadmap and key performance indicators that are well understood and anticipate emerging needs. ? Own the Infrastructure team ?People Strategy? that will forecast the future skills and training needed to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance between growing agility and ensuring the core IT functions are reliable, stable and efficient. ? Foster a culture of trusted partnership, service, and continuous improvement ? Build a deep bench of team leadership and technical talent to deliver results and support future growth and mentor the team to their full potential Responsibilities Include: ? Manage, maintain, and enhance the core infrastructure services. This includes developing and executing these towards the mission, vision, and strategy of the IT Infrastructure organization to maximize the success of business and IT enterprise initiatives. ? Daily operations of datacenter, network, security, client system engineering, voice, and platform technologies for a multi-state, 22 hospital health system with over 18,000 employees. ? Work with the CTO, infrastructure leadership, and architect team(s), and other IT leaders to propose and/or evaluate innovative/differentiating infrastructure and IT capabilities helping to enhance our overall support to the health system and create business value. ? Collaborate in creating a roadmap for the infrastructure core services that supports the agreed to IT vision along with overseeing the project planning, budgetary and process approvals , and leadership necessary to achieve success. ? On-time delivery of IT Infrastructure projects which add value and/or reduce operational risk for the health system. ? Build successful relationships within Baptist Technology Services and business areas to ensure Infrastructure Core services are being communicated and feedback is being provided to achieve successful delivery of these services at or above the customer?s expectation. ? Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for the user community. ? Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery. Drive team towards continuous system uptime and operational excellence for areas of responsibility. ? Manages all strategic partners and their delivery of any Core Infrastructure related services. Helps develop and maintain good relationships with key partners/vendors . ? Identifies current and future skill gaps among the core team and supports training efforts to develop and recruit the necessary resources to maintain adequate service levels. ? Assist in building the annualized budget for Infrastructure core services (both project and ?run the business? RTB). This includes overseeing estimates for accuracy, reviewing planed spend to create proper forecasting, and overall proper cost management of IT these Infrastructure services. ? Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. ? Develop and support the Business Partner function that will consist of a team of regional Business Relationship Managers who will partner with supported organization executive leadership teams to foster IT alignment and service delivery excellence. ? Is a member of the IT senior leadership team and participates in the service portfolio and governance required to prioritize resources, including budget. ? Leverages influencing and negotiation skills across BTS and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals. Requirements, Preferences and Experience ? 15+ years of relevant technical experience, including 8+ years in a leadership role ? Solid background in cloud environments and building cloud-native platforms (e.g. AWS, Azure) ? Healthcare experience preferred but not required. ? Track record for leading IT transformational initiatives in sophisticated environments. ? Success in using both standard methodologies, such as IT service management practices based on ITIL, as well as agile philosophies like DevOps. ? Ability to adapt to a fast-moving technology landscape and keep pace with the latest thinking and new technologies. ? Track record of building and effectively managing large and diverse teams, and putting the appropriate processes and infrastructure in place to drive growth within the corporation. ? Demonstrable ability to formulate a high-level strategy, then convert it into a tactical plan and execute on that plan. ? ?Hands-on? operating style and approach but a view towards the future and willingness to invest in people development and in developing an organization that will support a large company. ? Extensive experience managing operational customer service teams. ? Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets. ? Proven Management and/or relationship management experience at a senior, strategic level role. Established record of accomplishment of exceeding targets, KPI?s SLA?s, in a quality led, legislative compliant environment. ? Experience operating call centers or support centers a plus. ? Demonstrate ability to motivate and communicate with others at all levels ? Influential relationships skills at all. Able to use these relationships to deliver service improvements ? Excellent communication and negotiation skills. ? Able to adapt and succeed in a changing environment. Evidence of well-developed leadership skills. About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: Competitive salaries Paid vacation/time off Continuing education opportunities Generous retirement plan Health insurance, including dental and vision Sick leave Service awards Free parking Short-term disability Life insurance Health care and dependent care spending accounts Education assistance/continuing education Employee referral program Job Summary: Position: 17761 - System Director-Infrastructure Services Facility: BMHCC Corporate Office Department: HS IS Admin Corporate Category: Information Systems Type: Non Clinical Work Type: Full Time Work Schedule: Days Location: US:TN:Memphis Located in the Memphis metro area