Senior director jobs in Nashua, NH

Job Title: Director, Asset Management Treasurers Office, Alternative Product Oversight The Role As a Director of Alternative Product Oversight in Asset Management's Treasurers Office, you will be responsible for supporting the growing private equity, private credit, and real estate alternative product offerings by providing oversight of operational readiness, product life cycle events, accounting, and financial and regulatory reporting. You will think and work across Fidelity, partnering with Fidelity Fund and Investment Operations and with our key Asset Management business partners in Compliance, Risk, Technology, and the various Investment Divisions across the firm. The Expertise And Skills You Bring Bachelor's degree in accounting preferable. A minimum of 10+ years industry or equivalent experience Extensive knowledge of private credit, private equity, real estate, and other alternative investment product accounting and financial reporting Exceptional research and analytical skills A motivated self-starter committed to accuracy, quality and completion of tasks Knowledge of operational risk management and internal controls, governance and oversight processes Outstanding verbal, written and formal presentations communication skills Ability to prioritize multiple tasks/initiatives and handle time-sensitive activities CPA a plus. Note: Fidelity is not providing immigration sponsorship for this position The Team The Asset Management Treasurers Office provides fiduciary oversight of Fidelity's funds, shareholder activity, and service providers. We use industry knowledge, technical experience, and our responsibility as fiduciaries to set and monitor adherence to fund policies, and we support the Funds' Boards of Trustees in fulfilling their responsibilities to the Fidelity Mutual Funds. In addition to overseeing Fidelity's existing products, we also actively support Asset Management's efforts to expand investment capabilities by ensuring appropriate oversight is in place for new products prior to implementation. #FidelityAlts The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications:Category:Investment Operations

SPECIFICATION VICE PRESIDENT of INVESTOR RELATIONS Shine Associates, LLC has been retained to search, identify and recruit a Vice President of Investor Relations (“VPIR”) on behalf of our client (‘Company'). This position will be based in the Boston, MA office. CONFIDENTIALITY Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity. CLIENT DESCRIPTION Our client is a real estate investment and development company that focuses primarily on industrial and residential markets. Headquartered in Boston, with offices in Atlanta and Philadelphia, the Company searches for unique investment opportunities throughout the East Coast. The Company finds and invests in opportunities across the risk spectrum; this results in insightful investments ranging from short-term, value-add projects to long-term, multiple-oriented deals. With operating expertise across this spectrum, the firm is capable of capitalizing on a vast array of deal types. The Company takes seriously their Core Values: Value Creation: Their business is built on finding and creating value in every deal, property, and relationship. Ownership: Operates with extreme ownership, where every team member is accountable for their collective success. Fiduciary Excellence: Committed to safeguarding their investors' capital, ensuring every decision maximizes value with transparency and integrity. Agility: They move swiftly and strategically, taking advantage of hidden opportunities in the market. Growth and Humility: Lead with humility and a focus on continuous growth-both personally and professionally. VICE PRESIDENT of INVESTOR RELATIONS Our client is a real estate investor and developer focused on the commercial and residential sectors. The Company currently owns over four million square feet of real estate across the East Coast and has a pipeline of development approaching $1 billion. The Vice President of Investor Relations position is an opportunity for an exceptional candidate to advance their real estate career. The candidate will join a dynamic team and will be responsible for maximizing the equity capabilities across both high-net-worth investors and our institutional joint venture partnerships. Focusing on servicing the existing Investor base, Inbound Investor referrals, and additional ad hoc Investor requests. The Company's platform is unique in that we source equity from investors that range from individual high-net-worth accredited investors to large scale institutions and pension funds. The demands of each pool of capital are remarkably unique and tailored to their needs. The result is a position that sits at the intersection of Investor Relations, Asset Management, and Acquisitions with exposure and the need to understand each business line. This position will report directly to Partner, Head of Investor Relations, in support of the Head of Institutional Equity and Head of Private Capital - all three are experienced members of the firm's team with a core focus on sourcing equity for all new deals and servicing the existing equity relationships across the portfolio. SPECIFIC RESPONSIBILITIES Support and service existing investor relationships through in-person meetings, portfolio performance reviews, and calendar-based reporting. Administer legal document formation, capital account set-up, and the Investor subscription process for all Company Investors. Maintain the Investor Relations database - powered by Juniper Square. Assist in the creation and publication of new investment offerings. Support the publication of the Firm's quarterly/annual reports and business plans to investors. Work closely with other key company functional areas (acquisitions, asset management, finance, accounting, compliance, tax, and legal) to compile data and insights for investor reports, questionnaires, communications, and ad-hoc requests Manage the coordination of investor fund closings (open and closed end vehicles), including working closely with legal counsel and third-party administrators to coordinate investor subscription documents and limited partnership agreements Review and organize subscription documentation and corresponding information Track and document essential information through the review of legal documentation Assist in coordinating documentation with legal team and managing correspondence with LPs Provide prospective and existing investor support via CRM platform Support fundraising efforts by working directly with senior team members to create marketing materials, including PPMs and DDQs and RFI's for current investor updates and potential investors as well as due diligence presentations Provide quarterly updates to investor and consultant databases Assist in the creation, procurement and updating of marketing material content and design Maintain membership subscriptions to a number of industry networks Manage quarterly updates to consultant and investor databases and surveys Assist in preparing and review content for private placement memorandum and other investment vehicle documents Participate in portfolio management calls Work closely with Accounting team to assist in investor reporting Assist in maintaining firm-level statistics to ensure consistency across internal and external facing marketing materials Work closely with the firm's Marketing team to ensure brand consistency across all internal and external facing materials (reporting, website, advertising, etc) Analyze investment-level data and prepare appropriate summaries Synthesize quantitative and/or qualitative market and economic data, perform regular research on industry trends, peers, capital markets, and develop regular communication and reporting for senior management and investors Participate in a range of internal projects that require assistance with written communications, data analysis, and PowerPoint presentations Ensure investor inquiries are completed in a timely manner and with thoughtful answers that satisfy the investor and maintain corporate / brand message Various special projects as requested Ability to travel to assets as needed. Research, document, and establish relationships and prospect-leads for new investors - both organically and through lead-gen software. QUALIFICATIONS & SKILLS 7-12 years of investor relations, client service, with real estate experience preferred with a focus on relationship management Undergraduate degree with a focus on finance, economics, real estate with outstanding academic record Proficient in Microsoft Office Suite, with a focus on Excel, PowerPoint & Word Juniper Square experience a plus Working knowledge of real estate accounting, investment and financial concepts Self-starter Highly organized Excellent writer with the ability to convey complex investments in a simple manner COMPENSATION & BENEFITS The Company is prepared to offer a competitive compensation package. CONTACT INFORMATION Shine Associates, LLC 45 School Street, Suite 301 Boston, MA 02108 ************************** David Slye, Managing Director Kelsey Shine, Director ************** ************** **************************** *****************************

Im working with a major global biotech with a long-standing rare-disease portfolio is searching for a Director of Market Access & Channel Strategy to take ownership of U.S. access strategy across a portfolio of high-impact therapies. The incoming Director will step directly into a high-visibility, analytically intensive role that shapes pricing, distribution, and payer strategy for both existing and soon-to-launch products. Why this role stands out This is a unique opportunity to make your mark quickly: You'll work closely with a new, change-driven SVP who recently joined from the global business and is highly open to fresh thinking. You'll partner directly with a senior leader overseeing all U.S. rare disease market access, plus two additional therapeutic groups and the analytics team, creating a strong platform for influence. You'll shape strategy for an established inline portfolio in the immunology/rare disease space and guide multiple new launches, including an upcoming combination treatment and several future products and indications. What You Will Lead You'll own the core market access levers that determine how rare-disease therapies reach patients in the U.S.: Setting pricing strategy for inline and pipeline assets Designing distribution and channel strategy across key U.S. pathways Leading contracting strategy in partnership with specialized pull-through teams Developing payer-focused value messaging and evidence needs Stress-testing existing approaches and identifying where the business needs to evolve Supporting brand planning, commercial readiness, and launch execution Providing market access input into pipeline development and future assets This is a role with plenty of structural support, including contracting teams, analytics, and commercial excellence, but the strategic direction will be yours to define. What They're Looking For The team wants someone who has: U.S. market access experience (required) Experience in rare disease (strongly preferred) Pricing strategy Distribution strategy Contracting strategy Channel strategy Both inline and pipeline/launch experience A track record of driving strategic change, challenging assumptions, and shaping strategy, not just executing it Global experience is a nice-to-have, not required Why now? The rare-disease business is entering a phase of significant expansion, with new launches, new indications, and new leadership ready to rethink how access strategy is built. This role will sit at the center of that change. If you're ready to step into a role that blends strategy, analysis, influence, and meaningful patient impact, this is an opportunity to genuinely shape the future of a growing U.S. portfolio. Compensation & Practicalities Director level Salary range: $174,500-$274,230 Internal equity typically $225K-$240K, depending on experience Bonus: 26% LTI: ~$70,000 Relocation: Yes Visa sponsorship: Not at this time (due to urgency of start date) Full suite of competitive U.S. benefits

As a senior creative leader, the VP, Creative Copy, sets the vision and drives the voice for integrated communications across market access, payer, and patient support initiatives. This individual brings a deep understanding of the strategic, scientific, and practical nuances of healthcare communications, partnering with clients, creative/art teams, strategy, and medical experts to deliver compelling storytelling and solutions that meet business and patient needs. Key Responsibilities Own the creative direction for copy across all payer, access, and patient support projects, ensuring accuracy, engagement, and alignment with client and brand strategy. Lead, mentor, and inspire copywriters and cross-functional creative teams; foster a culture of innovation, accountability, and high standards. Oversee large portfolios and guide the creative ideation through execution over multiple brands, acting as primary creative contact for clients and internal partners. Develop messaging, campaigns, and copy platforms for AMCP dossiers, payer value stories, access campaigns, patient support materials, field resources, and digital/print assets. Collaborate with account, strategy, medical, and art leads to deliver cohesive, data-driven creative solutions for both HCPs and payers. Ensure scientific accuracy and regulatory compliance throughout all copy and bring expertise on US and global payer/market access requirements. Partner directly with client senior leadership on strategic planning, creative presentations, business growth, and new business pitches. Lead by example in presenting concept and strategy, driving agency reputation for creative excellence within the payer and patient services space. Oversee workflow, team utilization, and creative resourcing; identify and close skill gaps, coaching teams to new levels of performance. Qualifications Bachelor's degree in a scientific, communications, or related field; advanced degree is a plus. 10+ years in healthcare/pharma agency copywriting, including 3-5+ years in creative leadership roles (VP/ACD/CD or higher), overseeing market access, payer, or patient support initiatives. Demonstrated expertise in developing compelling, fully integrated payer and market access campaigns and asset suites for diverse audiences. Deep knowledge of US and global payer environment, with a track record across AMCP, access value stories, reimbursement/patient access campaigns, and payer engagement. Proven ability to translate complex clinical/scientific data and value propositions into engaging copy for payers, providers, and patients. Masterful communication and presentation skills; comfortable driving both internal and client meetings-often at the executive/brand leader level. Creative portfolio that showcases cross-platform/lifecycle work in market access, payer, and patient support services. Agency experience working with high-profile brands and multi-disciplinary teams, ideally in fast-paced, entrepreneurial, or start-up environments. Strong mentorship, organizational, and collaboration skills. Preferred Experience launching high-science, specialty, or accelerated-approval brands. History of award-winning creative campaigns and agency leadership roles. PhD and PharmD preferred

Seeking an experienced Director-level leader to oversee Healthcare Technology Management operations in a major hospital environment. This role manages biomedical and imaging services, ensures regulatory compliance, leads a technical team, drives capital planning, and partners with hospital leadership to maintain safe, reliable clinical technology. Key Responsibilities Lead and develop clinical engineering and technical staff. Oversee biomedical and imaging equipment maintenance, repair, and lifecycle planning. Ensure compliance with CIHQ, DNV, TJC, and other regulatory standards. Manage purchasing, vendor contracts, subcontracts, and financial planning. Drive capital planning, project management, and technology assessments. Maintain strong relationships with hospital leadership and clinical departments. Improve operational performance, workflow efficiency, and service quality. Identify growth opportunities and support expansion of service capabilities. Required Qualifications Bachelor's degree or equivalent experience. 5+ years managing biomedical and imaging services within a large healthcare system. 5+ years of experience in maintenance and repair of clinical devices. Strong working knowledge of CIHQ, DNV, and TJC regulatory requirements. Proven financial acumen and experience managing budgets and operational planning. Demonstrated success leading high-performing technical teams. Strong communication and executive-level stakeholder management skills. Preferred Experience Experience in multi-site hospital HTM environments. Background in vendor management, contract negotiation, and capital project execution. Track record of operational improvement and process optimization. Summary The Director oversees all clinical engineering functions for the hospital, ensuring the safety, reliability, and performance of medical technology. This includes full accountability for operations, financial performance, regulatory compliance, team leadership, and client relationship management.

Director / Senior Director, Regulatory Affairs - CMC (Biologics | Phase 3 Asset | Advanced Modality) Boston area (hybrid, flexible travel) A clinical-stage biotech developing an advanced biologic therapy in Phase 3 is seeking a Director/Senior Director of Regulatory Affairs, CMC to lead regulatory strategy and execution for a pivotal autoimmune program approaching BLA submission. This is a high-impact leadership role suited to someone who combines deep regulatory CMC expertise with the agility to work cross-functionally in a lean biotech setting. The Opportunity: You'll be the CMC regulatory lead driving global submission strategy, from IND maintenance through BLA authoring and post-approval planning. You'll partner closely with Manufacturing, Quality, and Supply Chain teams, shaping how the company engages with regulators across major markets. Key Responsibilities: Define and implement global CMC regulatory strategy for a late-stage biologic asset (Phase 3 → BLA). Lead preparation, authoring, and review of CMC sections for IND, BLA, and global submissions. Develop and execute the BLA roadmap, determining content strategy, data presentation, and agency engagement plans. Serve as the primary CMC regulatory point of contact with the FDA and other global agencies. Partner cross-functionally with Manufacturing, Quality, and Technical Operations to ensure regulatory alignment throughout process development, validation, and lifecycle management. Guide the organization on advanced modality expectations and best practices in biologics manufacturing. Contribute to future device strategy (auto-injectors, prefilled syringes, infusion/IV delivery systems), helping define regulatory pathways for combination products. Mentor and support junior regulatory professionals or cross-functional contributors, though this role is not directly managerial at present. What We're Looking For: 10+ years of Regulatory Affairs experience, including direct CMC responsibility within biologics. Proven track record supporting late-stage submissions (Phase 3 - BLA) and global regulatory filings. Strong understanding of manufacturing and analytical CMC considerations for biologics. Ability to build and execute global regulatory strategies across the U.S., EU, and other key regions. Experience in advanced modalities or drug-device combinations highly preferred. Collaborative communicator who can influence senior stakeholders while remaining detail-focused. U.S.-based, with ability to travel to the Boston area a few times per quarter. Why Join: Opportunity to own regulatory strategy for a pivotal Phase 3 biologic asset. Work within a nimble, science-driven biotech backed by strong scientific and operational teams. Operate with autonomy and visibility across the full product lifecycle, from late clinical stage through potential licensure. Reach out directly for a confidential discussion: ****************************** | *****************

Job Summary: Execute Business Development plans in close coordination with Research Chemistry Service (RCS) leadership, leading to identification, penetration, and growth of business and accounts in the assigned region. The Senior Director Business Development drives sales growth in close coordination with Research Chemistry Services leadership, penetrating certain assigned customers with significant growth opportunity, as assigned by management. The Senior Director Business Development closes and implements growth opportunities with companies in the territory by interacting with customers and prospects through face-to-face meetings, and is responsible for achieving an assigned PO goal. The Senior Director Business Development will also manage and support other RCS BD in the region to ensure close alignment of effective activities to drive new business growth. Essential Job Functions: Identify potential business prospects (leads) in the region across pharma, biotech, VC, non-profits, research institutes, agricultural, and veterinary sciences Identify key decision makers relative to Research Chemistry Service (RCS) business for potential contact and collaboration Qualify leads and present opportunity(ies) to the technical team and Research Chemistry Services senior leadership Facilitate business meetings with proper agenda, attendees, focus on opportunity, and follow-up; meeting summary. Present Research Chemistry Services as a solutions provider with clearly articulated messages Support proposal writing with the technical team with emphasis on consistency, quality of proposal, and presentation of proposal to customers Support proposal negotiations to close contracts Point of contact for Research Chemistry Services and key customers; ensure communication channels; proactively identify areas of growth opportunity; ensure stable relationship, identify issues which could jeopardize the partnership; propose solutions Effective representation of Research Chemistry Services at various meetings/conferences; event planning, and execution Provide advice and solutions on complex matters using in-depth professional knowledge, acumen, concepts, and models in creative and effective ways Work with senior leadership during crisis management. Identify and network with stakeholders, including key contacts outside own area of expertise. Maintain excellent relationships with internal business partners at WuXi. Facilitate customer travel to China Manage and support the development of other RCS BD in North America Job Requirements: Experience / Education: Minimum of a Bachelor's degree with 5+ years industrial experience, with at least 3 years business development experience preferred Experience in CRO selling drug discovery services Knowledge / Skills / Abilities: Technical Skills / Knowledge: Demonstrates a broad understanding of discovery leading to candidate selection and preclinical development Understands the interrelationships of different disciplines Independence / Accountability: Demonstrates the ability to be a self-starter Functions in a self-motivated and highly flexible manner Able to work independently Must be organized and detail-oriented Problem Solving: Possesses proven experience in creating or capitalizing on opportunities leading to successful outcomes, ideally with Business Development relevance Understands and can work on complex issues where analysis of the situation or data requires an in-depth evaluation of variable factors Leadership Activities: Independently identifies potential prospects Coordinates with other BD and scientific counterparts to provide appropriate solutions to clients. Marketing to ensure coordination of efforts and ensure good communication with all parties. Communication Skills: Interpersonal skill sets for effective listening, dialog, and interactions . An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.

Greater Boston or Greater Philadelphia (on-site 3 days a week) A Specialty Pharmaceutical company in a hyper-growth mode with a recent, successful US launch is seeking an experienced Global Market Access individual to join their team in preparation for their global launch. This position will be crucial in driving both the strategic and operational aspects of market access strategy, pricing, payer acceptance, and strategic payer market research to drive patient outcomes on an international scale. Responsibilities: Develop and execute global market access and payer strategies by designing integrated approaches, aligning with lifecycle management, and ensuring pricing, access, and funding objectives are met across regions. Lead comprehensive market/payer research including analog assessments, health technology appraisal outcomes, and burden-of-disease analysis to inform pricing estimates, evidence packages, and target product profiles. Support strategic decision-making for portfolio and pipeline by providing insights on market access potential, shaping value propositions, and proactively mitigating risks from evolving policy reforms and competitive landscapes. Drive cross-functional collaboration with multiple teams, including HEOR, Marketing, Medical Affairs, Public Affairs, and regional teams to ensure robust value propositions and alignment with global brand strategies. Enable global implementation and capability building through market access strategy training, ensuring consistency and readiness across all teams. Qualifications: 12+ years relevant experience in the pharmaceutical industry, and requiring 6+ years in Global Market Access, preferably with direct exposure to European Markets. Proven track record in shaping strategies for patient access, pricing, and reimbursement while anticipating industry trends and market dynamic. Strong analytical and financial skills combined with the ability to communicate effectively through presentations and stakeholder engagement at senior levels. Looking for someone with an entrepreneurial mindset who is ready to drive impact and accomplish objectives swiftly and urgently. Must be able to travel up to 30% If you are ready to take the next step with a fast-paced, growing pharma with an exciting product and pipeline, this could be a great fit. Unlock your next career achievement by applying here, and a dedicated recruiter will be in touch!

A biotechnology company based in Boston, MA, is seeking a Director, Global Patient Advocacy. This role involves developing advocacy strategies, engaging with patient advocacy organizations, and ensuring alignment with internal teams. Candidates should hold a BS/BA degree and have over 10 years of relevant experience in the pharma or biotech industry. This position emphasizes building relationships and driving patient-centric initiatives. #J-18808-Ljbffr

The Opportunity: Contribute To The Growth Of Your Career. Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology. 3rd Shift Position (11pm-7am) 5 day schedule/7 day availability The main duties to be completed within the role of GIS SOC Operator include but not limited to the following: Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities Responsible for all control room operations, including CCTV review. Ensure that all incidents are dealt with, logged and communicated in accordance with procedures Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers Support major incident command, control and crisis management and provide recommendations. Knowledge of how to use security and fire alarm systems Must be able to be contacted while on shift Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs Qualifications: Bachelor's degree or 1-4 years of experience in lieu of degree working experience with Incident Management and Change Management Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. Troubleshooting experience Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander Accountability and Trust Unquestionable integrity and ethic

**Must be based in the Hingham, MA area** About the role The Director of Brand Marketing is responsible for developing omni-channel, culturally relevant marketing strategies, including social media and communication plans that brings the Brand positioning to life through effective storytelling in all channels. This individual is responsible for seasonal strategies inclusive of identifying breakthrough brand ideas, creative campaign briefs, product focus and launches, program integration, and management. The Director leads cross-functional work sessions with Creative, Digital, Public Relations, Philanthropy, and the evolving store team to ensure an integrated marketing approach to our brand and product content visuals and storytelling. This leader ensures all efforts drive growth for the brand through effective retention, acquisition and reactivation tactics. The impact you can have Seasonal Planning: Leads planning and oversees marketing execution, including collaborative planning, goal setting, creation of briefs for season, stories and campaigns Ensures cohesive, omni-channel storytelling through on-brand creative and effective channel strategies based on inputs from product design, merchandising, planning, and digital marketing Provides marketing insights and develops strategies to support and grow key business initiatives within the brand Conceptualizes, develops and packages brand marketing strategy, including KPI's, in order to brief cross-functional team members, keep projects on track, and report back on success metrics Leads store marketing strategy driving traffic through storytelling and experience; ensures fullest expression of key initiatives in store. Will oversee Marketing for New Store Openings as the brand evolves. Lead social media strategy and execution through innovative ideas and compelling content that serve to meet followership goals and increase engagement Drive brand awareness, engagement and lead generation through social media platforms. Develop and execute social media strategies and content calendars. Oversee social media community management and engagement Interfaces with digital marketing team as a key collaborator on traffic driving initiatives across channels for all customer segments, as well as site experience, store experience, and overall user journey Leads communication strategy for client segmentation opportunities across channels Serves as a key marketing strategy partner to Merchandising, Product Design, Client Experience and Planning as well as internal marketing stakeholders: digital marketing, creative, CRM Oversees ROI analysis and reporting for all brand campaigns, product campaigns, and key events Manage all project timelines and trafficking to ensure approvals are made at the right time and we hit production deadlines Responsible for Seasonal Hindsight and Key Insights for Company-Wide Process meetings You'll bring to the role 10+ years Retail Marketing experience highly preferred BA/BS in Marketing, Business, Media Communication or related field; MBA a plus Strong leadership and management skills, with the ability to motivate and inspire a team Highly influential, with excellent verbal and written communication skills Ability to envision a broad scope while maintaining a high degree of accuracy Proactive, resourceful and quick to take action Flexible problem solver with a collaborative nature Omni-channel experience including stores, site, mobile, APPs Benefits You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies. Support for your individual development plus opportunities for career mobility within our family of brands. A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. * Medical, dental, vision insurance & 401(K)* Employee Assistance Program (EAP) Time off - paid time off & holidays* Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. The target salary range for this role is: $140-148K

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need As the Commercial Finance Director, you will be a key business partner to the commercial team, ensuring that sales strategies are financially sound and that the company's revenue goals are met profitably, with revenue forecasting being a critical component. You will be responsible for creating a robust, data-driven framework that enables the organization to make informed decisions and achieve profitable growth. This position will report to the Senior Director, Costing & Project Reporting. What we do The Commercial team is part of the Finance organization which is responsible for financial reporting requirements, various weekly and monthly reporting, preparation of Management Review Packages, investor relations support, business forecasting, M&A modeling, and involvement with ad-hoc projects. What you'll do Work closely with sales, engineering, and supply chain to update and keep current the system cost model to ensure accuracy, as this will be used by sales to price customer projects. Develop and manage revenue budgets, forecasts, and financial models to support sales initiatives. Building financial models to project future revenue using multi-scenario analysis, creating a range of projections helps prepare for different outcomes and provides a more realistic view of the future. Managing the budget plan, performance forecasting, ensuring the financial plan remains relevant and accurate. Key financial advisor to the sales leadership team, providing insights on pricing and new business opportunities. Create and deliver regular financial reports on sales performance, highlighting key trends, risks, and opportunities. Lead initiatives to improve financial processes, data accuracy, and report efficiency within the sales organization. Build, mentor, and lead a team of finance professionals dedicated to supporting the sales function. What you'll need Bachelor's degree in Finance, Economics, Engineering or equivalent. Minimum 12 years of financial analyst experience; prior experience as a people manager. Strong sense of ownership for delivering excellent results. Excellent organization, attention to detail, analytical and abstract reasoning skills. Expert financial Excel modeling and analysis skills. Ability to work in a results-oriented, project-driven, real-time team environment, prioritize projects and deliver quality results within tight time constraints. Strong interpersonal skills - effective business partner. Ability to thrive in a dynamic business environment that requires rapid learning, multitasking and prioritization of deliverables. Strong quantitative and technical / computer skills with significant experience in modeling and analysis. Experience in SAP. Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA. Our environment Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly. #LI-TN1 #LI-NN1 #LI-Hybrid About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit ***************** We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. The base range for this position in the posted location is $186,000.00 - $255,200.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

📍 Boston Metro | 🕒 Full-Time, In-Person, Remote, or Hybrid Key Responsibilities & KPIs 1. Strategic & Operational Leadership Responsibilities: Partner with the CEO to define and execute Dumpling Daughter's 3-year growth plan and operational roadmap. Translate strategic goals into actionable, measurable plans with clear ownership, budgets, and KPIs. Drive continuous improvement, speed, and cost efficiency across all areas of the business. Lead monthly operations reviews and OKR tracking. KPIs: Achievement of annual growth and profitability targets % of strategic initiatives delivered on time and on budget Employee engagement >85% 2. Supply Chain & Production Management Responsibilities: Oversee sourcing, procurement, and co-manufacturing for dumplings and sauces. Manage relationships with co-packers, ingredient suppliers, and cold storage partners. Ensure food safety, quality assurance, and regulatory compliance (USDA, FDA). Implement production planning to meet demand across retail, restaurant, and DTC channels. KPIs: Cost of Goods Sold (COGS) % improvement YoY On-time, in-full (OTIF) deliveries ≥ 95% Production yield > 98% Quality incident rate < 0.5% of total units 3. Logistics, Fulfillment & Distribution Responsibilities: Lead cold chain logistics, inventory management, and fulfillment operations. Manage third-party logistics (3PLs) for retail and e-commerce distribution. Optimize warehouse operations to balance inventory turns and freshness. Build reliable, scalable systems for regional and national distribution. KPIs: Fulfillment accuracy ≥ 99% Inventory turnover 8-10x per year Freight cost per unit (target reduction YoY) Average delivery time (target improvement YoY) 4. Commercial Operations & Launch Readiness Responsibilities: Partner with Sales and Marketing to operationalize product launches and new retail expansion. Ensure production, packaging, and logistics readiness for new SKUs or new channels. Collaborate on demand forecasting, pricing, and inventory optimization. Support expansion into new regions, retailers, and foodservice partners. KPIs: Product launch on-time rate ≥ 95% Forecast accuracy ≥ 85% Out-of-stock rate < 3% across SKUs Gross margin improvement YoY 5. Financial & Performance Management Responsibilities: Build and manage annual operating budget; drive cost discipline and operational efficiency. Partner with Finance to manage working capital, cash flow, and inventory economics. Monitor key metrics through dashboards and operational reporting. Identify and execute cost reduction and margin improvement initiatives. KPIs: Gross margin % (target improvement YoY) EBITDA margin growth YoY Cash conversion cycle improvement Operational expense ratio (OpEx as % of revenue) 6. Team Leadership & Culture Responsibilities: Build and lead a high-performing operations team spanning supply chain, QA, and logistics. Hire, coach, and develop talent; establish clear accountability and growth paths. Reinforce Dumpling Daughter's culture of quality, authenticity, and teamwork. Champion diversity, inclusion, and a positive, collaborative environment. KPIs: Team retention ≥ 90% Employee engagement ≥ 85% Leadership succession & internal promotion rate ≥ 20% 7. Systems, Compliance & Continuous Improvement Responsibilities: Implement systems (ERP/MRP, inventory, QA) to scale operations and improve visibility. Ensure full compliance with all regulatory, labeling, and food safety requirements. Drive automation, process simplification, and waste reduction. Lead sustainability and responsible sourcing initiatives. KPIs: Audit/compliance success rate 100% Reduction in manual processes ≥ 20% YoY Waste reduction % of output ERP utilization rate ≥ 90% Qualifications 10+ years of experience in food manufacturing, CPG, or FMCG operations, ideally including frozen or refrigerated foods. Proven success scaling supply chain and production in a high-growth food brand. Experience managing co-packers, 3PLs, and cold chain logistics. Deep understanding of food safety, quality, and compliance (FDA/USDA). Strong financial and analytical skills; P&L ownership preferred. Entrepreneurial mindset, hands-on leadership style, and collaborative approach. Bachelor's degree required; MBA or equivalent experience preferred. Why Join Dumpling Daughter Join a beloved, mission-driven food brand entering its next phase of national growth. Opportunity to build systems, teams, and scale from the ground up. Competitive compensation, including equity participation. Be part of a company that blends family values, cultural authenticity, and commercial ambition. How to Apply: Send your resume and a cover letter to ****************************

Ipsen's Rare Disease franchise has been expanding through both organic growth and acquisitions. From a marketing standpoint, there is a critical need for excellence in strategic planning and in execution to clearly define how we will best drive education of appropriate healthcare providers, deliver successful launches, and win in highly competitive spaces. The Associate Director, HCP Marketing, PBC is a key role on the Rare Disease Commercial Team and will report to the Iqirvo Brand Lead. The AD will support US marketing initiatives and key promotional activities to help the Rare team achieve near-term revenue goals and support the ongoing successful launch of Iqirvo. Responsibilities will encompass traditional HCP marketing including brand planning, development of materials and messages for multichannel engagement focused on congresses, advisory boards, peer to peer educational programs and KOL engagements. The role will include execution of both personal and non-personal promotional tactics. The AD will collaborate with the Thought Leader Engagement Team, Field leadership, Sales training, Medical Affairs, Legal & Business Ethics to execute tactics focused on HCP Marketing. Main Responsibilities & Job Expectations: Core Marketing Activities Lead key initiatives to implement tactical HCP Marketing plan Development & execution congress marketing plans & materials Speaker bureau content strategy, training, execution & ongoing management Advisory board planning and execution Amplify peer to peer messaging through multichannel engagement tactics Develop and monitor KPIs for brand tactical plan and communicate performance vs leading and lagging indicator to Rare disease leadership Contribute to Brand Planning and Tactical Plan development for Iqirvo Ensure compliant execution of all promotional activities Collaborate with: Rare disease field leadership to provide support with sales force execution and gain feedback and insights to adjust and enhance materials / messages Other brands teams within marketing to ensure cohesive delivery of portfolio strategy and unified external voice to customers Thought Leader Liaison team & Sales Leadership on marketing material development, execution and performance Promotional review committee to ensure compliant development of field resources in line with the strategy Business ethics & legal team to ensure compliant development and implementation of projects Cross Functional Collaboration & Stakeholder Management: Incorporate insights from primary and secondary research into development of field promotional tactics Share leadership responsibilities for regular cross-functional meetings including congress planning, bureau operations and brand team meetings Work with advanced analytics to ensure appropriate understanding and implementation of brand strategy. Knowledge, Abilities & Experience: BA/BS is required: PharmD or MBA preferred At least 10 years of experience in commercial pharmaceutical roles, with a minimum of 5 years in marketing Successful launch experience in the rare of specialty categories, hepatology would be a strong plus Excellent leadership, strategic planning, and project management skills Proven track record of developing and executing successful healthcare professional (HCP)marketing strategies Strong understanding of the rare disease landscape and patient needs Excellent communication and interpersonal skills along with the ability to influence others Ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously Strong analytical skills with the ability to interpret data and make informed decisions Knowledge of the AMA, ACCME, PhRMA and FDA regulations associated with promotion and industry-supported scientific education activities Able to work from our Cambridge, MA HQ on a hybrid model including 2-3 days in office Willingness to travel, including international, when needed The annual base salary range for this position is $151,500 to $222,000 This job is eligible to participate in our short-term incentives program. The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills. At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.

Shirley Parsons is partnering with a leading environmental services company looking to add a Director of EHS & Transportation Services to their team. This person will be in charge of designing, executing, and overseeing initiatives and guidelines that promote a secure, healthy, and regulatory-compliant workplace across fixed work environments. This position will report directly to the Vice President of EHS and will oversee a team of environmental, health, and safety experts who work directly with business units and are strategically assigned across North America. The Role: Work closely with operations leaders to embed EHS&T priorities into workflows and decision frameworks. Maintain adherence to environmental laws and reporting obligations at the federal, state, and local levels across all operations. Create and execute EHS&T frameworks, guidelines, and initiatives customized for operational workflows and aligned with corporate objectives, compliance standards, and stakeholder expectations. Manage and coach EHS&T field staff to promote development and continuous improvement. The Candidate: Bachelor's degree in Safety Management or Occupational Health and Safety preferred. Comprehensive expertise in environmental laws, OSHA requirements, and transportation safety standards. 10+ years of safety experience and 5+ years in a managerial role. CSP or CIH would be highly desirable for this position. Ability to travel as required throughout multiple project locations across the United States.

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description About BioLife Plasma Services BioLife Plasma Services, a subsidiary of Takeda Pharmaceutical Company Limited, is an industry leader in the collection of high-quality plasma, which is processed into life-saving plasma-based therapies. Some diseases can only be treated with medicines made with plasma. Since plasma can't be made synthetically, many people rely on plasma donors to live healthier, happier lives. BioLife operates 250+ state-of-the-art plasma donation centers across the United States. Our employees are dedicated to enhancing the quality of life for patients and ensuring that the donation process is safe, straightforward, and rewarding for donors who wish to make a positive impact. When you work at BioLife, you'll feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. This position is currently classified as “hybrid” in accordance with Takeda's Hybrid and Remote Work policy. The successful incumbent will be physically located and/or based out of either Bannockburn, IL or Cambridge, MA. OBJECTIVES/PURPOSE The Head of US Supply Chain Operations plays a pivotal role in providing leadership and strategic direction to the Supply Chain functions within BioLife and Takeda Global Manufacturing Supply Chain. Responsibilities include developing a resilient, data-driven supply chain and maintaining a continuous focus on network optimization to ensure timely plasma delivery to designated plants, while globally adhering to Takeda's policies. ACCOUNTABILITIES Oversee plasma inventory management from US BioLife Centers and Third-Party purchases, 3PL Warehouses, all the way through to delivery to manufacturing facilities in the US and ocean deliveries to Europe's central warehouse. Lead the US Logistics planning and execution, including transportation, warehouse & distribution, and vendor management. Develop and implement budgets and long-term transportation, warehousing & distribution plans to maximize end-to-end supply chain value and mitigate supply chain risks. Lead the US Logistics Network Optimization, evaluate the current logistic footprint, and collaborate with GD&L to ensure a diversified supplier base and sufficient warehouse capacity to support the BioLife LRP plan. Drive continuous improvement initiatives within the scope of the responsibilities, ensuring the establishment of performance metrics that are in line with Takeda standards. DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise Inventory planning processes and systems, including SAP and other Supply Chain software tools. Strong knowledge of Excel and PowerPoint Understanding of the principles of Lean and Six Sigma applied to Supply Chain Knowledge of Good Manufacturing Practice (GMP); basic knowledge of US FDA regulations Leadership Comprehensive skill set encompassing strategic planning, financial acumen, supply chain management, logistics, and the ability to collaborate with various stakeholders both internally and externally. Focus on maximizing end-to-end supply chain, ensuring compliance, and contributing to the overall success of Takeda's value chain. Decision-making and Autonomy Make strategy recommendations and implement accordingly Interaction Plasma Center Operations, Various Supply Chain Teams, Digital, Data & Technology (DD&T), Finance, Procurement, Quality, and Suppliers. Partner with Finance to ensure accurate plasma inventory movement and financial reporting throughout the end-to-end supply chain. Innovation Process improvement across the E2E value chain from point of collection to delivery. Complexity Ensure all Supply Chain processes and logistics services are in accordance with Takeda standards. EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: BA or master's degree with a minimum of 10 years of experience in supply chain/operations/manufacturing / Finance/product management. Interpersonal skills and communication skills to interact with various internal stakeholders Must be able to travel up to 15% domestically. Must be fluent in English. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: Bannockburn, IL U.S. Base Salary Range: $174,500.00 - $274,230.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsBannockburn, ILUSA - MA - Cambridge - Kendall Square - 500Worker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time Job Exempt Yes

Business Unit Director - CBS Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Business Unit Director to lead a customer-focused segment of our Cable Backplane Business Unit. High speed cable backplane systems enable most of the world's IT and datacom; including leading the way for the AI/ML revolution; and require some of the most advanced manufacturing technologies, and highest levels of precision, in the engineering world. These challenges require the most creative, technical minds, and ultimately provide the most rewarding experience for an employee. Assigned to a specific, OEM, Tier 1 strategic account, the Business Unit Director will be responsible for the full ownership of the customer within the Cable Backplane Business Unit. This role operates in a matrixed organization to drive Engineering, Product Management, Marketing, NPI, Operations, Finance, Program Management, and Quality -with the goal of providing a world-class customer experience. Reporting into the Business Unit General Manager, the BUD will set the strategic direction for a specific customer, drive business development, ensure operational excellence, and foster a high-performance culture across a geographically dispersed team of indirect reports. RESPONSIBILITIES: For a specific customer, lead a matrixed team within the business, indirectly managing Manufacturing, Engineering, Sales/Marketing, Finance, and Operations teams to meet customer needs and influence product roadmaps Account P&L ownership (revenue exceeding $100M per year); leading cost improvement initiatives, pricing negotiations and related contracts, inventory management, etc. Collaborate closely with Product Management team to ensure customers are receiving the right solutions at the right time Work with engineering and operations for execution to deliver world class, high performing customer solutions Partner with Quality organization to ensure any issues are resolved in a timely manner, ensuring customer satisfaction at all stages Work with the Product team to define and execute the customer-specific strategic roadmap for product development, market expansion, and operational efficiency Own the customer relationship end-to-end, supporting the front-end of the business Establish and monitor KPIs to drive accountability, performance, and continuous improvement across all departments Cultivate a customer-first mindset by engaging directly with key customers and channel partners to strengthen relationships and identify growth opportunities Champion cross-functional collaboration to ensure timely and successful product launches aligned with customer needs Influence and operate within the broader High Speed Products Group, pulling in sister business unit stakeholders where relevant to expand the opportunity funnel Represent the business unit in executive and corporate reviews, ensuring alignment with broader organizational goals Ensure compliance with corporate policies and support enterprise-wide initiatives QUALIFICATIONS: Bachelor's degree in Engineering; advanced degree preferred 10+ years of senior leadership experience, including customer facing experience in a manufacturing or industrial environment Industry and customer knowledge of Telecom/Datacom market segments (Mobile Networks, Storage, Servers, Routers, Switches, etc.) Well organized and comfortable working in a matrixed environment with ability to communicate effectively with cross functional, geographically dispersed and culturally diverse marketing, engineering, quality and manufacturing teams, vendors and customers Proven track record in strategic planning, operational leadership, market development, and financial management Exceptional leadership, communication, and organizational skills Strong analytical and problem-solving capabilities with a bias for action Ability to inspire and lead cross-functional teams toward ambitious goals Willingness and ability to travel domestically and internationally up to 40% Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business. Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin For additional company information please visit our website at **************************** We're looking for self-starters who are customer-oriented and able to navigate cross-functional teams. Deep technical expertise isn't required, but they should be comfortable interfacing with engineering and product teams.

Job DescriptionAt WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Head of Customer Success to build, define, and scale our Customer Success function. This leader will establish the strategy, playbooks, and tools that drive engagement, retention, and growth across some of WHOOP's largest and most strategic customers. This role sits within the Enterprise team and is responsible for driving long-term engagement, retention, and growth across large customers from multiple strategic verticals. You will need to work horizontally across sales, product, engineering, and finance to deliver successfully in this role. You will be responsible for ensuring customer satisfaction and renewal. This is not an entry level position. This is a high-impact, foundational role. You will work cross-functionally with Sales, Product, Engineering, and Finance to ensure WHOOP delivers transformative value to customers, while also shaping how the Enterprise business scales globally. The ideal candidate is both a strategic leader and hands-on operator - someone who can act as a player-coach today and build a world-class Customer Success organization for the future. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* RESPONSIBILITIES: Build and Lead the Function: Establish the vision, strategy, and operating model for Customer Success at WHOOP, including playbooks, processes, and tools that can scale across enterprise and public sector accounts. Customer Relationship Management: Directly own and nurture a portfolio of enterprise accounts as a founding player/coach, ensuring customers derive maximum value from WHOOP and remain long-term partners. Onboarding & Implementation: Design and deliver effective onboarding experiences-leading launches, training sessions, and workshops-while building repeatable frameworks for future team members to execute. Voice of the Customer: Serve as a senior advocate for customers within WHOOP. Capture and share feedback to influence product, marketing, and engineering priorities, ensuring our roadmap reflects enterprise needs. Engagement & Adoption: Create and execute strategies that drive user adoption, engagement, and satisfaction at scale, with clear ROI and measurable business impact for customers. Renewal & Growth: Oversee renewal cycles, proactively mitigate churn risk, and partner with Sales to identify and pursue expansion opportunities within key accounts. Customer Journey Optimization: Map and continuously refine the enterprise customer journey, addressing pain points and implementing scalable best practices to ensure consistent success outcomes. Data-Driven Insights: Develop and manage a framework for customer health metrics and usage analytics. Present actionable insights to both customer stakeholders and WHOOP leadership. Cross-Functional Collaboration: Partner closely with Sales, Account Management, Product, Engineering, and Finance to align on customer strategies that maximize retention, growth, and long-term partnerships. Team Development: As the function scales, recruit, mentor, and lead a high-performing Customer Success team, fostering a culture of accountability, innovation, and customer obsession. QUALIFICATIONS: Bachelor's degree in Business Administration, Marketing, or a related field. A customer-first mindset with strong relationship-building skills and the ability to engage stakeholders from program managers to executives. 8+ years of experience in Customer Success within B2B or Public Sector SaaS or health/performance technology. A demonstrated track record of retaining and growing key accounts in one or more verticals relevant to our enterprise strategy A strong point of view on the right way to do customer success, including how to implement automation and AI tools to enhance outcomes Strong presentation and communication skills, capable of delivering impactful training and executive-level business reviews. Flexibility to work across industries-from athletics to corporate wellness to defense-and adapt success strategies accordingly. Strong analytical skills to track and manage the right KPIs and present to leadership A proactive, collaborative, and entrepreneurial spirit suited for a fast-paced, high-growth environment. Passion for health, fitness, and technology is a plus. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $145,000 - $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements.

Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing decisions for businesses worldwide. Backed by Regent, Foundry is rapidly expanding its global reach through innovation and strategic growth. Position Summary The Director of Customer Success Operations leads the processes, systems, and analytics that power Foundry's CS organization. They streamline workflows for renewals, onboarding, and customer feedback, while managing and developing the CS Ops team to enable frontline CSMs. This role owns reporting and insights, turning customer health and performance data into actionable strategies that improve efficiency, drive retention and growth, and align CS efforts with business goals. By linking operational performance to financial outcomes, the Director ensures Customer Success contributes directly to revenue, profitability, and long-term customer value. Responsibilities The successful candidate will be expected to: Build and optimize CS processes: Design and implement scalable workflows that streamline renewals, onboarding, lifecycle management, and customer feedback. Lead and develop the CS Ops team: Manage, mentor, and coach operations staff, ensuring alignment with CS priorities and professional growth. Own systems and tools: Oversee CS technology platforms (HubSpot, Boostr, D365, Monday.com), ensuring adoption, integration, and continuous improvement. Deliver reporting and insights: Develop dashboards and reporting frameworks that measure customer health, retention, expansion, and CS ROI. Enable the frontline team: Provide CSMs and Directors with playbooks, data, and operational support to drive customer outcomes and revenue growth. Monitor performance and efficiency: Track operational KPIs and financial impact, linking CS activities to revenue retention, NRR, and profitability. Partner cross-functionally: Collaborate with Sales, Product, and Operations leadership to align CS processes with revenue targets and customer outcomes. Support financial forecasting: Provide input into revenue forecasts and renewal projections, helping leadership anticipate growth and risk trends. Champion consistency at scale: Standardize processes and codify best practices to ensure customers receive a consistent, high-quality experience worldwide. Qualifications Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years leading CS Ops, Revenue Ops, or similar teams. Proven ability to design and scale processes, systems, and reporting that drive measurable outcomes. Industry Knowledge: Strong understanding of B2B marketing, media, and data-driven campaign delivery. Familiarity with subscription, renewal, and services business models, and experience linking CS operations to financial performance. Operational Excellence: Demonstrated expertise in building playbooks, streamlining workflows, and codifying best practices that improve efficiency and customer experience. Financial Acumen: Ability to connect operational performance to business results, including retention, NRR, profitability, and forecasting. Skilled at building financial models and presenting CS ROI to leadership. Technical & Tools Proficiency: Advanced knowledge of CRM and marketing platforms (HubSpot, Boostr, D365, Salesforce, Monday.com) and data visualization/reporting tools. Strong Microsoft Excel/PowerPoint/Office skills. Analytical Skills: Strong data-driven mindset with the ability to design and interpret dashboards, customer health metrics, and performance KPIs to guide strategy. Collaboration: Track record of partnering effectively with Sales, Product, Marketing, and Operations to align customer and business goals. Education: Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.