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Become A Senior Director, Operations

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Working As A Senior Director, Operations

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $134,540

    Average Salary

What Does A Senior Director, Operations Do At Comcast

* Accountable for partner operational readiness at Syndication Partners
* Works with appropriate counterparts within Syndication Partners and Comcast to enable stand-up and on-going operational activities at syndication partners.
* Customer Care / Technical and Field Operations / Supply Chain impacts; Training material maintenance and distribution
* Identify new methodologies to engage and utilize Ops SMEs
* Partner with Comcast Residential SMEs to apply best practices to Syndication Partners
* Manage on-boarding to shared service operational functions (e.g., ticketing integration w/ Production Support, creation and distribution of reports, etc.)
* Accountable for on-going B2B operational activities not owned by Comcast Residential Operations
* Partner operational SLA / performance reporting and management
* Service catalog process management (e.g., Partner change management, community management, knowledge management, etc

What Does A Senior Director, Operations Do At Whole Foods Market

* Lead the Category Management Delivery office and act as the primary business leader for planning and managing the Category Management implementation.
* Lead the effort to define the new Inventory Management Operating Model, include capabilities, functions, processes, roles, team structure and technology solutions.
* Partner with the Technology Team and Infor Product Program leaders to scope, prioritize, roadmap, and oversee technology development for Category Management and Inventory Management.
* Develop strong partnerships across WFM (e.g.
* Supply Chain/Distribution, Retail Operations, Regional Operations, Team Member Services, Change Enablement) to ensure the effective delivery of Category Management and Inventory Management.
* Manage the Inventory Management team that will begin to build and centralize key inventory tasks.
* Develop Teams and Team Members including team culture, development and coaching, and performance management.
* Act as a change agent across all Merchandising teams and help Team Members understand and manage through significant organizational change

What Does A Senior Director, Operations Do At Cybercoders

* Manage our US retrospective Risk Adjustment Operations, including medical record retrieval and coding (globally distributed team of 300
* people including field service agents, a large call center, and remote clinical coders)
* Oversee team performance, ensuring operational adherence to team and company SLAs
* Team leadership & development
* Drive operational excellence by continually monitoring and improving processes, technology, and teams
* Maintain a deep understanding of current state of each of our client projects, and determine project-wise strategy and resourcing requirements for successful project completion while maintaining cost targets
* Hands-on issue identification and resolution
* Senior escalation point for client concerns
* Lead team adherence to HIPAA, HITECH, and HITRUST security requirements.
* What You Need for this Position

What Does A Senior Director, Operations Do At General Electric

* Lead a team of operations resources focused on the support & delivery of all Big Data solutions and platforms both on-premise & in the cloud
* Create a consistent communication rhythm on organization and operations status, keeping IT leadership, global operations finance and functional partners in synch with overall initiative outcomes, establishing a full wing to wing closing applications operational support model, driving closing cycle time and service level improvements.
* Operate in an Operations model, teaming with on-going program deployment teams, ensuring new applications and releases comply with standards and best practices that are optimized for supportability.
* Provide strategic oversight and drive team optimization and individual team member growth
* Build & maintain strategic relationships with GE business units, Corporate, Global Ops, IT & Finance leaders that supports business growth & aligns to GE's simplification strategy
* Be the escalation point for all critical platform issues
* Promote the company culture by encouraging open communication, teamwork and living of the GE Beliefs
* Manage day to day IT ERP Operations resource pool by actively leading a team of GE direct reports & contingent workforce
* Guide and mentor team to align individual G&Os to organizational objectives, resolve issues & deliver team commitments
* Work closely with functional partners, business units and finance IT to define and drive process improvements as part of the overall Enterprise Standards initiative
* Maintain high standards of software quality within the team by establishing best practices and habits
* Develop and maintain departmental policies and procedure; ensuring appropriate metrics, controls & SOPs are in place & driving the appropriate behaviors.
* Manage team training programs and ensure team is well crossed trained and well-motivated to achieve
* Manage client & vendor problem resolution and escalation
* Complete root cause analysis of defects and implement controls to mitigate repetitive issues
* Set up multi-generation plans to improve operations, managing IT spend and lead cost-out projects
* Drive adherence to Financial & IT Compliance standards (SOX, ISO) by minimizing exception processes and creating streamlined or automated solutions for gaps

What Does A Senior Director, Operations Do At Northwestern University

* Strategic Planning and Implementation
* Collaborate with the faculty Director to develop the vision and strategic plan for the Center while ensuring that the budget, staff and priorities are aligned with the Center’s multi-dimensional mission and the University’s strategy.
* Develop and implement new programs and initiatives that support the strategic vision and values of the Institute.
* Establish robust administrative support structures for new University Research Centers assigned to the Institute.
* Oversee the financial condition of the organization including developing long and short range financial plans; develop budget with faculty director and senior staff that sets financial priorities to ensure the organization is operating in a manner that supports the strategy and mission of the Institute.
* Provide leadership and direction to all senior staff, and ensure the continued development and management of a professional and efficient organization; establish effective processes that will enable the Institute to achieve its long- and short-term goals and objectives.
* Ensure that administrative operations are in full compliance with all applicable policies and regulations.
* Cultivate a strong and transparent working relationship with the Office for Research, the Office of the Provost and other Central Administrative units to ensure open communication about financial, programmatic, and resultant impact toward strategic goals.
* Build positive relationships and coordinate with faculty and administrators from relevant schools, disciplines and administrative offices across the University to advance interdisciplinary research and programming at the Institute.
* Management – Research and Programs
* Support the planning, development, and allocation of resources for Institute activities to ensure the delivery of high quality, interdisciplinary research and programming while managing for current and future growth.
* Oversee the administrative support for these programs, some of which include:
* Centers, Institutes and Programs.
* Provide high-level strategic and administrative support for faculty-led activities in the Institute, including affiliated University Research Centers, the Faculty Research Groups, Global Partnerships and Faculty Working Groups.
* Global Poverty Research Lab (GPRL).
* Provide high-level strategic and administrative support for Lab directors and senior staff.
* Serve as liaison between GPRL, OR, Innovations for Poverty Research and any other external NGOs, for Northwestern sponsored activities.
* Global Engagement programs.
* Directly supervise and manage undergraduate programs including curricular programs such as the Global Engagement Studies Institute (GESI) and Community
* Based Research (CBR); affiliated co-curricular undergraduate global engagement groups, pre-professional training such as the Global Engagement Fellows Program, grants and internships, and alumni activities.
* Visiting Faculty, Distinguished Visitors, and Visiting Scholars programs.
* Support faculty in the strategic recruitment of visiting researchers and teaching faculty to fulfill the goals and purposes of relevant programs; support the visitors in terms of appointments, visas (when needed), travel, housing, etc.
* Support senior Northwestern and Buffett leadership in the identification and recruitment of distinguished visitors.
* Graduate Student Training and Research Support.
* Includes administrative support and oversight of the competitive Buffett Institute Graduate Student Fellowship program, dissertation research grants, conference grants, graduate student colloquium and graduate student affiliate program.
* Postdoctoral Fellows program.
* Oversee and support the recruitment of accomplished scholars for this competitive and highly prestigious program, oversee administrative support for postdocs during their two-year residency.
* Establish and implement processes as they relate to new or ongoing programs and initiatives.
* Management – Staff
* Oversee the attraction, retention, and development of high-performance staff.
* Develop and implement professional development plans as appropriate for each individual.
* Support and motivate the organization's staff, faculty affiliates, graduate student affiliates, and undergraduate constituents to contribute to the success of Institute programs, research and activities.
* Support the proceedings of the Faculty Advisory Council; oversee the implementation of their decisions.
* Manage, train, develop and assesses staff throughout the Institute.
* Develop and model a culture of ethical conduct in operations and personal interactions.
* Facilitate collaboration and strong internal communications with faculty and staff leaders throughout the organization.
* Create and promote a positive work environment that supports consistency throughout the organization's strategy, operational methods, and evaluation.
* Management – Space Resources
* Manage the Institute’s administrative and collaborative space through strategic allocation.
* Work collaboratively with Facilities Management to plan for growth and the associated need for additional space; develop designs and project plans for renovation and associated construction, reassignment of space, movement of faculty/staff/student offices, etc.
* This will be especially important during 2016
* to manage the planning for, and move of, all Institute operations into the Jacobs Center.
* Develop, implement and oversee optimal processes for the use of conference/event, shared office and classroom spaces assigned to the Institute.
* Externally Funded Research
* Collaborate with faculty, senior staff and central resources in the Office for Research to develop strategies and implement processes that result in research proposals to obtain external funding.
* Serve as liaison between Buffett, OR, Office of General Counsel, Central Administrative offices and external service providers, such as NGOs; develop and negotiate contracts and/or MOUs as may be necessary.
* Work with the principal investigators and relevant university units to develop and prepare grant or contract proposals for external funding.
* Oversee administrative support for proposal development and award administration.
* Communication – Outreach – Development – Events
* Oversee the development and implementation of an integrated communication plan including public relations/public outreach, cutting-edge website, noteworthy publications and presentations.
* Audiences include students, faculty, senior leadership and/or trustees, philanthropists, government and non-governmental agencies, and the general public.
* Oversee and provide robust support for Development and Alumni Relations, the Office for Research, senior university leaders and faculty directors as they formulate and execute development strategies to increase revenue from major donors, foundations, government agencies, and corporations.
* Oversee the management of Institute stewardship activities to support excellent, ongoing relationships with principle individual and corporate donors.
* Oversee the management and support of numerous events which may be organized by the Institute, the centers, faculty working and research groups, and/or student organizations.
* Other duties as assigned

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How To Become A Senior Director, Operations

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Senior Director, Operations jobs

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Real Senior Director, Operations Salaries

Job Title Company Location Start Date Salary
Senior Director, Operational Excellence Genentech, Inc. South San Francisco, CA Aug 01, 2010 $277,830
Senior Director of Operations and Platform-Based D Samsung Information Systems America, Inc. San Jose, CA Sep 16, 2013 $240,000
Senior Director of Operations and Platform-Based D Samsung Information Systems America, Inc. San Jose, CA Aug 03, 2013 $240,000
Senior Director of Operations and Platform-Based Development Samsung Research America, Inc. San Jose, CA Feb 05, 2015 $240,000
Senior Director of Operations and Platform-Based D Samsung Information Systems America, Inc. Cambridge, MA Aug 03, 2013 $240,000
SR. Director BUS. Operations & Program Mgmt-Mobile Devices Sales or Other Microsoft Corporation Redmond, WA Nov 01, 2016 $215,250 -
$235,250
Senior Director, Operations Research Analytics Westfield Labs Corporation San Francisco, CA Sep 26, 2016 $210,000
Senior Director, Potato Operations J.R. Simplot Company Boise, ID Nov 01, 2014 $200,411
Senior Director, Potato Operations J.R. Simplot Company Boise, ID Nov 14, 2014 $200,411
SR. DIR., Revenue Operations & Bus Intelligence Innovid, Inc. New York, NY Aug 17, 2016 $200,000
Senior Director of Operations Engineering Tubemogul Inc. Emeryville, CA Sep 26, 2015 $200,000
Senior Director-Operational Performance Milk Specialties Global Eden Prairie, MN Oct 01, 2014 $190,000
Senior Director of Strategy and Operations Electronic Arts Inc. Redwood City, CA Apr 01, 2013 $190,000
Senior Director of Operations Zynga Inc. San Francisco, CA Sep 13, 2014 $182,000 -
$226,000
Senior Director of Operations Steel House, Inc. Culver City, CA Apr 27, 2016 $174,658
Senior Director of Operational Excellence Straumann USA, LLC Andover, MA Jan 12, 2015 $167,939
Senior Director of Advertising Operations Oovoo, LLC New York, NY Oct 01, 2013 $165,000
Senior Director, Translational Operations Mesoblast, Inc. New York, NY Aug 21, 2016 $160,000
Director of Offshore Operations/Sr. Software Consu Neudesic, LLC San Jose, CA Oct 01, 2010 $160,000
Director of Offshore Operations/Sr. Software Consu Neudesic, LLC Irvine, CA Oct 01, 2010 $160,000
Senior Director, Potato Operations J.R. Simplot Company Boise, ID Nov 16, 2011 $153,764 -
$230,646
Senior Director Demand Flow Operations Electrolux Home Products, Inc. Charlotte, NC Jul 12, 2010 $142,800
Senior Director of Operations EPAY Systems, Inc. Chicago, IL Dec 07, 2016 $142,550 -
$160,000
Senior Director of Security Operations Equifax Inc. Alpharetta, GA Sep 25, 2013 $139,920
Senior Director of Operational Excellence Straumann USA, LLC Andover, MA Jan 26, 2016 $137,000
SR. Director of Analytics and Operations Course Hero, Inc. Redwood City, CA May 15, 2014 $136,200
SR. Director of Operations Izeen Pharma Frederick, MD Dec 11, 2015 $135,000
Senior Director, Data and Analytics Operations SG-2, LLC Skokie, IL Oct 01, 2011 $135,000

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Top Skills for A Senior Director, Operations

ProceduresFinancialPerformanceRegulatoryComplianceStrategicPlanCustomerServicePFacilitiesManagementOversightSafetyLogisticsProcessImprovementBusinessUnitProjectManagementHumanResourcesAdditionalCustomerSatisfactionSuperviseDirectReportsSRBusinessDevelopment

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Top Senior Director, Operations Skills

  1. Procedures
  2. Financial Performance
  3. Regulatory Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Created annual business plan and developed organization structure with supporting process and procedures for all positions within call centers.
  • Participated in budget reviews and quarterly financial performance reviews for all 16 properties.
  • Improved levels of regulatory compliance and customer service without negatively effecting operating costs.
  • Assigned by President to College Council responsible for strategic planning initiatives.
  • Developed and advanced the strategies and Lean activities of the company s manufacturing, installation, and customer service functions.

Top Senior Director, Operations Employers

Senior Director, Operations Videos

Career Advice on becoming an Operations Director by Mack A (Full Version)

Career Advice on becoming an Operations Manager by David P (Full Version)

Career Advice on becoming an Operations Manager by Bruce R (Full Version)

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