Senior director, operations full time jobs - 109 jobs
Environmental Operations Manager
Waste Management 4.4
Chillicothe, OH
Why Work for WM? Stability. Growth. People-First Culture.
About the Environmental Operations Manager Role Plans and directs all onsite activities at client location in relation to the storage, transportation and disposal of hazardous and non-hazardous wastes and other related services following federal, state & local regulations. Manages and plans activities of onsite personnel. Serves as liaison between client and vendors in relation to service issues and contract management. Maintains pre-established standards for safety and environmental issues.
Essential Duties and Responsibilities
Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.
Consult with client to identify, design and implement cost saving opportunities and proposals.
Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner.
Administer client and vendor financial obligations including invoicing, reporting and contracts.
Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations.
May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking).
Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
Direct supervision of approximately 10 full-time operations level employees.
Qualifications
Required Qualifications
Bachelor's Degree (accredited) in Environmental Sciences, Accounting, Business or related field, or in lieu of degree
High School Diploma or GED (accredited) and 4 years of relevant work experience.
2 years of relevant work experience (in addition to the education requirement)
HAZWOPER Certification
Valid Drivers License
RCRA and DOT regulatory compliance experience
OSHA 24-Hour Certification
Pre-assignment and/or pre-hire customer-specific drug and/or alcohol testing may be required by certain customer-contract requirements. Such testing may include urinalysis, oral swab, drug hair follicle testing and/or alcohol testing.
Preferred Qualifications
Profit and loss (budgeting).
Project management.
Customer service and vendor management.
An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers.
Supervisory and team building skills.
Creative problem solving and innovative thinker.
Effective and concise communication.
Adept decision making.
Strategic thinking.
Strong leadership and relationship building skills.
Strong business acumen and financial knowledge.
Self-motivated and directed with a keen sense of urgency to deliver results.
Physical Requirements
Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
$72k-115k yearly est. Auto-Apply 19h ago
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Industry Manager, Government, Specialized Industries, Managing Director
Jpmorgan Chase & Co 4.8
Columbus, OH
Chicago, IL, United States and 2 more
Job Information
Job Identification 210677013
Job Category Relationship Manager
Business Unit Commercial & Investment Bank
Posting Date 10/13/2025, 09:20 PM
Locations 10 S Dearborn St, Chicago, IL, 60603, US 1111 Polaris Pkwy,Columbus, OH, 43240, US 1116 W Long Lake Rd, Bloomfield Hills, MI, 48302, US
Job Schedule Full time
Base Pay/Salary Chicago,IL $260,000.00-$450,000.00
Job Description
You are customer focused, enjoy building relationships, leading teamsand providing financial advice to your clients. A role as a Government Banking Industry Manager is for you.
As an Industry Manager within our Government Specialized Industry Banking team, you will oversee the Midwest Region, which encompasses Illinois, Indiana, Iowa,Ohio, Michigan, Minnesota, Kansas, Kentucky, Nebraska, North Dakota, South Dakota, Wisconsin, West Virginia, and Western PA. In this role, you will lead a team of Bankers, Treasury Management Officers, Associates, and Analysts in their efforts to develop and maintain profitable banking relationships with government clients. A typical team includes direct management of 7 to 10 team members including Industry Executives and directly reporting bankers. The government industry handles commercial banking client relationships across the country. The team focuses on cities, counties, school districts and other government entities. As the industry manager, you will work with dedicated product specialists from Treasury & Securities Services, Public Finance, Securities Trading, Asset Management and Leasing to provide the firm's extensive services and products to our clients and prospects.
Job Responsibilities
Champion a culture of innovation and a customer centric mindset
Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships
Analyze the data of the business to drive sales
Deliver the entire firm across lines of business
Find ways to further efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies
Lead specially assigned projects for the benefit of region and national team
Hire, manage, coach, mentor and retain a high performing and diverse team
Foster a diverse, equitable and inclusive work environment
Required Qualifications, Capabilities and Skills
Typicallya minimum of ten years account relationship management experience with a focus on business relationships
Understanding of Commercial Banking products and services with knowledge of the region
Ability to mobilize internal networks and resources
Demonstrated experience of meeting or exceeding sales goals;proven top individual contributor
Sales management and business development skills with proficiency in building and maintaining positive client relationships
Strong technology experience; digital background
Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
Strong knowledge of regulatory and control framework
Proven leadership, management, and client relationship skills, as well as extensive industry and product knowledge, and strong transaction execution skills
Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
Preferred Qualifications, Capabilities and Skills
Bachelor's degree and formal credit training
Management experience in a Commercial Bank setting, specifically leading a commercial banking salesteam
Self-directed, proactive, and creative solution and problem solvingabilities: use sound judgment and navigates ambiguity to get things done
Flexible to changing business priorities and ability to multitask
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
#J-18808-Ljbffr
$260k-450k yearly 1d ago
Operations Manager
Smash Park Entertainment Group
Westerville, OH
What is Smash Park?
Smash Park is a leading "eatertainment" brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We're passionate about bringing people together in fun, energetic environments-and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity.
Job description:
At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together.
We're looking for a driven, hands-on Operations Manager to join our Westerville,OH team. In this role, you'll bring expertise in both culinary/back-of-house and front-of-house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience.
What You'll Do
Lead and promote Smash Park's core values: Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun.
Cultivate a culture of diversity, equity, and inclusion throughout the organization.
Oversee daily operations, including food and beverage, culinary/back-of-house, front-of-house, events, activities, and guest service.
Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance.
Train and develop team members to deliver exceptional guest experiences.
Ensure compliance with food safety, liquor regulations, and quality standards.
Monitor operational costs, identify opportunities to reduce waste, and improve profitability.
Implement policies and protocols to maintain and improve operational efficiency.
Help plan and execute public and private events to promote the Smash Park brand.
Continuously review and improve the overall guest experience-from product quality to service delivery.
Report directly to the venue's General Manager, collaborating to ensure smooth operations and a positive work environment.
The Experience You'll Bring:
2+ years of experience in hospitality management, including both culinary/back-of-house and front-of-house operations. leadership experience in both is strongly preferred.
Strong organizational, leadership, and interpersonal skills.
Excellent financial management and analytical abilities.
Experience with restaurant management and accounting software.
In-depth knowledge of food safety, liquor requirements, and quality standards.
Ability to thrive in a fast-paced, active environment, including nights, weekends, and holidays.
Salary is based on experience, skills, and qualifications.
This role is bonus-eligible.
Job Type:
Full-time
Compensation:
Starting salary of $65,000 annually, with bonus-eligibility.
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Experience Required:
Hospitality management: 2 years
We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$65k yearly 4d ago
Sr. Manager, Operations
Maersk 4.7
Columbus, OH
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Summary:
Manages multiple large scale operations and all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors.
***Shift Sun-Thurs 630am to 430pm***
Essential Duties and Responsibilities:
Develops and maintains distribution center operations business plans to include all programs, P&L and customer requirements.
Provides input to the development customer relationship strategy.
Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.
Provides guidance to the development of a distribution center process plan, including personnel requirements, material needs, safety requirements, facility needs, equipment needs, and customer specific requirements.
Ensures all established costs, quality, and delivery commitments are met.
Coordinates processing activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.
Reviews production and operating reports and directs the resolution of operational, and maintenance problems to ensure minimum costs and prevent operational delays.
Performs administrative activities associated with the effective management of warehouse operations, including compiling, storing, and retrieving production data for reports.
Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
Position is full-time and on-site.
Supervisory Responsibilities:
Manages subordinate managers who manage employees in Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory and Auditing, and customer service departments.
Is responsible for the overall direction, coordination, and evaluation of these units.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include P&L, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
Bachelor's degree (BA/BS); Five to ten years related experience and/or training; or equivalent combination of education and experience.
Various levels of P&L experience highly desired.
Spanish speaking skills a plus.
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$100,000-$120,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#INDEED
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
$100k-120k yearly Auto-Apply 39d ago
Operations Consulting - Manufacturing Excellence (Quality Control) - Director
PwC 4.8
Columbus, OH
**Specialty/Competency:** Operations **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 80% At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.
In product development and manufacturing at PwC, you will specialise in improving product development and manufacturing processes. You will work closely with clients to analyse product development lifecycles, identify bottlenecks, and develop strategies to enhance speed to market, reduce costs, and improve quality. Working in this area, you will also provide guidance on implementing lean manufacturing principles, optimising supply chain integration, and leveraging digital technologies.
**Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.**
**Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:**
**Lead in line with our values and brand.**
**Develop new ideas, solutions, and structures; drive thought leadership.**
**Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.**
**Balance long-term, short-term, detail-oriented, and big picture thinking.**
**Make strategic choices and drive change by addressing system-level enablers.**
**Promote technological advances, creating an environment where people and technology thrive together.**
**Identify gaps in the market and convert opportunities to success for the Firm.**
**Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.**
Additional Job Description
**Preferred Fields of Study**
**Aerospace Engineering,Automotive Engineering,Biomedical Engineering,Chemical Engineering,Computer Engineering,Engineering,Engineering Mechanics,Engineering Physics,Industrial and Operations Engineering,Industrial Engineering,Materials Science and Engineering,Production Engineering,Project Engineering & Management,Mechanical Engineering,Biomedical Science,Computer and Information Science,Data Processing/Analytics/Science**
**Preferred Knowledge/Skills**
**Demonstrates knowledge and a proven record of success in or a desire to deliver advisory services in one of the following core industry sectors including, but not limited to:**
**- Industrial: Automotive; Aerospace; Chemicals; Industrial Manufacturing; or, Construction;**
**- Technology: Hardware/Electronics; Systems; Software; Semiconductor; or, Telecommunications;**
**- Life Sciences: Pharma, Bio Pharma, & Specialty Pharma;ÊMedical Device, Medical Technology & Diagnostics; Generics; or, Animal Health; and,**
**- Consumer Markets: Food & Beverage; Goods; or, Vertically Integrated Retail.**
**Functional Experience:**
**Demonstrates knowledge and a proven record of success in or a desire to deliver advisory services in the following capability areas:**
**Experience in the pharmaceutical or medical device industry and/or top consulting firms with a focus on Pharma/Life Sciences.**
**Experience with Quality IT systems (eQMS, Veeva, Trackwise, etc.).**
**Knowledgeable in business processes in quality roles, manufacturing, or lab operations.**
**Key experience: (e.g., process engineering, process validation) and strong management consulting intrinsics such as communication, adaptability, and learning agility.**
**- Operations Excellence;**
**- Maintenance & Reliability Management;**
**- Digital Manufacturing; and,**
**- Digital Automation.Demonstrates some proven abilities to collaborate and work with a diverse team including:**
**- Basic problem solving and analysis skills;**
**- Financial modeling skills;**
**- Basic spreadsheet, presentation and document development skills;**
**- Demonstrates the ability to build, maintain, and utilize networks of client relationships;**
**- Interpersonal skills and proactive communication; and,**
**- Collaborative and "can-do" mindset eager to take on challenges.**
Job Requirements and Preferences
Basic Qualifications
Minimum Degree Required
Bachelor's Degree
Minimum Year(s) of Experience
8 year(s)
Preferred Qualifications
Degree Preferred
Master's Degree
Learn more about how we work: **************************
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ***********************************
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: ***************************************
The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
$116k-149k yearly est. 60d+ ago
Director Of Operations
CMR Recruiting
Columbus, OH
Job Description
Director Of Operations for our EMS Facility
Compensation: $60,000 - $130,000 Annual Salary Benefits: Medical, dental, vision, life insurance, long-term and short-term disability insurance and 401K with a match program, PTO.
Are you passionate about making a difference in the lives of others? We are looking for a Director Of Operations for our EMS Facility who prides themselves on a positive attitude and dedication to providing top-notch service. We are offering COMPETITIVE PAY with AMAZING BENEFITS and great WORK LIFE BALANCE. If this is something you are looking for, we'd love to have you on board!
Position Description:
We are looking for a dedicated Director Of Operations for our EMS Facility in Columbus, OH. This is a full-time, in-person position, Monday - Friday 9am - 5pm
Qualifications of the Director Of Operations:
Bachelor's degree minimum; preferred fields include business administration, finance, accounting, data analytics, healthcare administration, or related areas. Advanced degrees (MBA, MHA) are advantageous but not required.
Leadership: Strong managerial and operational skills.
Finance: Background in budgeting, financial reporting, and resource allocation.
Data Analytics: Experience with healthcare data systems and analytics.
Healthcare Exposure: EMS or clinical experience is a plus, but strong managerial or technical skills are also valuable.
Technical Skills: Proficiency in data management tools, financial software, and analytics platforms preferred.
Soft Skills: Leadership, communication, strategic planning, crisis management, and collaboration abilities are essential.
Responsibilities of the Director Of Operations:
Oversee daily operations including finance, budgeting, and accounting for the ambulance or EMS service
Manage data analytics and technology systems to optimise efficiency, compliance, and patient care outcomes
Lead staffing, training, and performance oversight aligned with regulatory and quality assurance standards
Collaborate with healthcare providers, public safety agencies, and community partners
Develop and implement policies, financial plans, and performance metrics
Ensure compliance with healthcare regulations, billing, and reporting requirements
Manage procurement and vendor relationships related to technology and service delivery
Use data-driven decision-making to improve operational effectiveness and patient services
If you're a skilled and compassionate Director Of Operations looking for a challenging and rewarding opportunity with our EMS Facility we want YOU to apply!
#CLINICAL
$60k-130k yearly 13d ago
Head of Gastro
Gifthealth
Columbus, OH
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic,operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.
While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.
This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.
Key ResponsibilitiesStrategic Leadership & Program Oversight
Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Account Management & Partner Relations
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Operational Excellence
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Financial Stewardship
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Cross-Functional Collaboration
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Leadership & Development
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.
Key Competencies
Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.
Work Environment
Location: On-site / Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
$49k-108k yearly est. 43d ago
Head of Gastro
Gifthealth Inc.
Columbus, OH
Description: About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic,operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.
While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.
This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.
Key ResponsibilitiesStrategic Leadership & Program Oversight
Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Account Management & Partner Relations
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Operational Excellence
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Financial Stewardship
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Cross-Functional Collaboration
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Leadership & Development
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.
Key Competencies
Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.
Work Environment
Location: On-site / Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Requirements:
$49k-108k yearly est. 13d ago
Member Services Operations and Enrollment Manager (Medicaid Health Systems Administrator 1)
Dasstateoh
Columbus, OH
Member Services Operations and Enrollment Manager (Medicaid Health Systems Administrator 1) (2600008C) Organization: MedicaidAgency Contact Name and Information: ******************************** Unposting Date: Jan 27, 2026, 4:59:00 AMWork Location: Lazarus 5 50 West Town Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $39.22/hour Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: Health AdministrationTechnical Skills: Health AdministrationProfessional Skills: Collaboration, Innovation, Verbal Communication, Written Communication, Confidentiality, Continuous Improvement Agency OverviewAbout Us:Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by: • Delivering a personalized care experience to more than three million people served. • Improving care for children and adults with complex behavioral health needs. • Working collectively with our partners and providers to measurably strengthen wellness and health outcomes. • Streamlining administrative burdens so doctors and healthcare providers have more time for patient care. • Ensuring financial transparency and operational accountability across all Medicaid programs and services.Job DescriptionWhat You Will Do At ODM:Office: Managed CareBureau: Member ServicesClassification: Medicaid Health Systems Administrator 1 (PN: 20101842) Job Overview:As the Managed Care Operations and Enrollment Manager in the Office of Managed Care,Ohio Department of Medicaid (ODM), your responsibilities will include: · Overseeing statewide initiatives related to Medicaid health systems access, with a focus on managed care enrollment and member services· Managing key components of Ohio's Medicaid programs, including services for Aged, Blind & Disabled (ABD), MAGI, and MyCare Ohio populations· Directing membership services operations, coordinating audits and special projects, and ensuring alignment across multiple stakeholders including County Departments of Job & Family Services (CDJFS), Managed Care Organizations (MCOs), the Managed Care Enrollment Center (MCEC), and other state agencies· Leading efforts related to open enrollment, review of MCO member materials, tracking of Value Added Benefits, and ensuring quality of Medicaid Consumer Hotline phone calls· High-level data analysis, community outreach, and technical consultation to support access to care and improve member experience The ideal candidate will be a collaborative leader with strong analytical, communication, and project management skills, capable of navigating complex systems and driving impactful change across Ohio's Medicaid landscape.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsCompletion of graduate core program in business, management or public administration, public health, health administration, social or behavioral science or public finance; 12 months experience in the delivery of a health services program or health services project management (e.g., health care data analysis, health services contract management, health care market & financial expertise; health services program communication; health services budget development, HMO & hospital rate development, health services eligibility, health services data base analysis).
Or 12 months experience as a Medicaid Health Systems Specialist, 65293.-Or equivalent of Minimum Class Qualifications for Employment noted above.
Technical Skills: Health Administration
Professional Skills: Collaboration, Confidentiality, Continuous Improvement, Innovation, Verbal Communication, Written CommunicationSupplemental InformationSupplemental Information:Compensation is as listed on the posting unless required by legislation or union contract.This positions is overtime exempt.Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.Candidates selected for an interview will be required to complete a written assessment as part of the interview process.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$39.2 hourly Auto-Apply 13h ago
Senior Cost / Pre-Con Manager - $4B Data Center Build
Irecruit.Co
Columbus, OH
Job Title: Senior Cost / Pre-Construction Manager Compensation: $180k - $200k Project: Confidential $4B Greenfield Data Center
Build the Foundation for a Landmark Data Center Project.
We're recruiting on behalf of a nationally recognized construction management firm - known for delivering some of the most complex and mission-critical data center programs in the U.S. As they expand operations in Columbus, OH, they are seeking a Senior Cost / Pre-Construction Manager to guide early-stage planning, budgeting, and preconstruction execution on a confidential $4B greenfield data center project.
This is a high-impact opportunity to shape one of the largest data infrastructure builds in North America-working cross-functionally to drive cost certainty, design alignment, and schedule confidence before construction even begins.
About the Role
As the Senior Cost / Pre-Construction Manager, you'll serve as a strategic partner during the most critical early phases of the project lifecycle. You'll own the budgeting process, guide value engineering efforts, and align internal and external stakeholders on technical, financial, and operational outcomes. Your leadership will ensure a clear, achievable path from design through mobilization and ultimately to delivery.
Key Responsibilities
Lead the preconstruction process from conceptual design through GC mobilization
Drive cost planning, estimate development, and constructability analysis
Collaborate with cross-functional teams across design, engineering, finance, procurement, land enablement, and operations
Guide subcontractor procurement and bid strategy in partnership with commercial and construction leads
Manage design-phase budgets and use cost data to influence design decisions
Create and manage tools for budget forecasting, cost analysis, and risk tracking
Oversee contract administration, including scopes, change orders, and vendor agreements
Build relationships with general contractors, MEP/CSA trades, consultants, and permitting authorities
Represent project cost, budget, and readiness to senior leadership and external stakeholders
Assist in development and implementation of best practices across preconstruction workflows
Set expectations and frameworks that allow construction and commissioning phases to run with certainty
Qualifications
Bachelor's degree or equivalent in construction management, engineering, architecture, or a related field
9+ years of progressive experience in commercial construction with direct experience in cost and preconstruction management
Deep understanding of estimating, bid packaging, GMP strategies, and procurement
Strong grasp of project delivery methods (Design-Build, IPD, Design-Bid-Build)
Familiarity with CM-at-Risk and open-book contracting models
Data center or mission-critical project experience strongly preferred
Competency in project controls, forecasting tools, and construction documentation
Proficiency in Microsoft Excel, Microsoft Project, and construction management platforms
Excellent verbal and written communication, stakeholder coordination, and leadership skills
Experience managing cross-functional teams and influencing without direct authority
Benefits
50% of employee & family health insurance premiums paid
50% of employee dental coverage paid
100% employer-paid basic life and AD&D insurance (up to $50,000)
401(k) with generous employer matching
80 hours vacation, 40 hours sick leave, and paid holidays (including one floating holiday)
Clear advancement opportunities across a portfolio of high-profile infrastructure programs
Want to shape a project before a shovel hits the ground?
Apply now or message us to learn more about this opportunity.
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
The Senior Consultant Benefits Operations is responsible for managing all data and system support for employee benefit program implementations, changes and updates aligning with OhioHealth's business objectives and benefits and wellness programs. This role reports to the Director, Benefits/Wellness.
Key responsibilities are, but are not limited to, management of the technical operations of OhioHealth's employee benefit programs and policies with internal and external systems and vendors across benefit eligibility, coverage levels, changes, contract tracking, financial reporting as well as coordination with internal teams and external vendor partners to fulfill benefit program goals and achieve success.
Other responsibilities include leading projects related to implementation and changes in business processes around the company's employee benefit programs, vendors, and policies. Role will require project management, coordinating with internal and external system and vendor platforms for data, file feeds, system integrations and data transfers, new implementations and changes needed for program/policy updates. This role is also responsible for data reconciliation, data administration of varying levels of complexity, synthesizing data and auditing Benefits/Payroll data across multiple internal and external platforms.
**Responsibilities And Duties:**
Include, but are not limited to, the following:
Serve as the internal Benefit Operations lead for all benefit programs, policies and processes.
Review and develop business requirements needed for programming modifications or implementations to benefit programs, policies or vendors.
Lead internal and external Workday programming teams in the design, configure, test, implement, and maintenance of all benefit program and policy enhancements, which may overlap with HR, compensation, payroll and finance.
Monitor ongoing data integrity and recurring internal and external benefit processes, and audit processes.
Work with other benefit team members to develop robust reporting and analytic capabilities across all managed employee benefit programs and policies.
Lead Workday application release projects and review upgrades across all areas to evaluate the impact on benefit processes, configurations, and customizations.
Review Future Release Notes and makes recommendations to manager and business partners on new features that could help to streamline business processes based on the future applications new functionality being deployed.
Inventory all configurations across internal and external systems/vendors, integrations, and business processes to ensure business requirements are met; evaluate for improvement opportunities.
Collect and maintain end user and technical documentation of integrations, business processes, workflows, events, feature setup and for ongoing and custom configurations in Workday (i.e., "create play book).
Troubleshoot complex operational benefit errors and abnormal behavior, work with appropriate parties to recommend and implement solutions.
Performs miscellaneous job-related duties and assists on other special projects as assigned.
**Minimum Qualifications:**
Bachelor's Degree: Human Resources Management
**Additional Job Description:**
+ Degree in business, human resources, other related fields or equivalent combination of education and experience required.
+ Advanced degree and/or certification (PMP, Six Sigma, etc.) is preferred.
**SPECIALIZED KNOWLEDGE**
Minimum of 5 years of experience in the following areas:
+ Strong problem solving, time management, project management, and organizational skills.
+ Experience following formal project management methodologies.
+ Deep understanding of Workday Benefits and Absence modules (experience with Workday Payroll is a plus), Workday integrations, Workday reporting, and general data analytics to facilitate new benefit vendor, program and policy implementations.
+ Key Workday experience with report/dashboard design and development; complex Enterprise Interface Builder (EIB) data uploads.
+ Knowledge in Software Development Lifecycle (SDLC) concepts and methodologies.
+ In depth experience with annual and ongoing benefit processes including but not limited to benefits annual enrollment, employer non-contributory retirement contributions, new hire and transfer processes, and Affordable Care Act ESRP reporting.
+ Benefit program/policy process management including auditing requirements needed for program and policy processing, compliance requirements, financial reporting and targeted audit requests.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Benefits And Wellness
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$62k-75k yearly est. 7d ago
Practice Group Manager
Frost Brown Todd LLP 4.8
Columbus, OH
Job Description
FBT Gibbons is seeking a full-time Practice Group Manager to join our firm. The Practice Group Manager will support the business performance and daily operational needs of the firm's Practice Groups, contributing to the advancement of the Practice Groups' and the firm's strategic goals and priorities. This position also helps foster a positive and inclusive work environment that encourages teamwork, collaboration and cross-functional cooperation across groups, teams, and offices.
The ideal candidate will bring strong leadership skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, professional services environment.
Key Responsibilities:
Assist in the development, execution, and monitoring of Practice Group and Department business plans and strategic initiatives, and support Practice Group Leaders in day-to-day management.
Support Practice Group decision-making and facilitate requests and deliverables between the practice groups and various departments.
Build relationships and engage with individual Practice Group members, including attorneys and business professionals, at the direction of Practice Group Leaders regarding Practice Group goals, priorities, and needs.
Facilitate collaboration with other Practice Groups, Departments, industry teams and client initiatives within the firm to drive Practice Group and firm success.
Monitor Practice Group financial performance, analyze trends, identify issues, and recommend opportunities and action plans for improvement.
Support Practice Group Leaders and attorneys in achieving acceptable levels of profitability. Work with colleagues in the Finance department to address specific reporting and analysis.
Partner with the Director(s) of Practice Services and Practice Group Leaders to set financial goals for the Practice Group and for the Department as a whole. Assist with annual revenue budget preparation and the management of other annual planning processes.
Collaborate with Practice Group Leaders,Directors of Practice Services and Pricing to establish attorney billing rates and advise on other drivers of Practice Group financial performance.
Assist Practice Group Leaders with attorney workforce planning and forecasting, as well as attorney recruitment, retention, and training. Provide input on attorney evaluation, compensation and advancement. Assist with follow-up to performance evaluations for associates and partners.
Monitor productivity, utilization, time entry and related information to help inform work assignments, facilitate collaboration and support individual and group performance.
Facilitate communication, collaboration and knowledge-sharing within and across Practice Groups. Assist Practice Group Leaders in organizing regular Practice Group meetings, retreats, and other forms of team connectivity.
Support the integration of new lateral attorneys into practice groups and manage attorney departure process.
Liaise with firm administrative departments to ensure Practice Group Leaders and practice groups receive needed support in all areas for effective and efficient client service.
Assist Practice Group Leaders and Director(s) of Practice Services to ensure Practice Group operations run smoothly, including proactively resolving issues and identifying opportunities to improve by collaborating with firm administrative departments and key stakeholders.
Address ongoing and ad hoc information, reporting and technology needs.
Prepare annual Practice Group expense budgets and track expenditures.
Other projects as assigned by Practice Group Leaders and Directors of Practice Services.
Job Requirements:
Bachelor's degree required. J.D. or MBA highly desirable.
Minimum three years of experience in roles involving leadership/management, business operations, project management, financial analysis/reporting.
Experience in a law firm in an attorney-facing role is required. Experience as a practicing attorney is helpful but not required.
Regular in person interaction with other FBT Gibbons personnel, clients and/or representatives at the worksite.
Strong interpersonal skills and executive presence to build relationships and gain the confidence of key stakeholders.
Strong client service and collaborative mindset; able to work effectively with multiple stakeholders at all levels to achieve buy-in and results.
Excellent written and verbal communication skills. Strong planning and organization skills.
Ability to manage multiple projects and competing priorities in a fast-paced environment.
Strong business and financial acumen; sound judgment and analytical thinking with attention to detail.
Motivated self-starter; proactive approach and positive, “can-do” attitude.
Commitment to handle confidential and sensitive information with the appropriate discretion.
Ability to work over 40 hours per week and travel as needed across the firm's footprint. Weekend travel may be required from time to time. Travel time estimates are moderate (15-20%).
FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
$83k-105k yearly est. 16d ago
Director of Operations
City Wide Facility Solutions
Columbus, OH
Job Description
Are you a proven B2B sales leader with experience building, coaching, and leading high-performing account management teams? Do you thrive in performance-driven environments where Client retention, growth, and team development define success?
City Wide Facility Solutions of Columbus is seeking a Director of Operations to lead our Facility Solutions Managers and drive client satisfaction, retention, and revenue growth.
This role owns the performance of our client portfolio, leads a team of revenue-generating managers, and ensures City Wide delivers exceptional service while achieving growth and profitability goals. This is an opportunity with a base salary of $80k+ and uncapped commission, designed for a leader who wants real impact and accountability.
Who Are We:
We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!
Essential Functions
Lead, develop, and manage a high-performing team of Facility Service Managers (FSMs) and operational staff, including hiring, training, and ongoing performance development.
Oversee all aspects of operational and financial performance, including revenue growth, profitability, IC and temporary labor management, and expense control.
Build and maintain strong client relationships to support retention above 90%, oversee new client startups, and ensure service excellence through regular building inspections and CRM data accuracy.
Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with client scopes of work.
Collaborate with sales to identify and drive cross-selling opportunities, with a focus on expanding non-janitorial services.
Maintain a strong field presence by working alongside FSMs weekly, providing coverage as needed, and traveling within the market up to 50%.
The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!
Requirements
You are the Superstar we are looking for if you...
Bachelor's degree or equivalent work experience, with 5+ years in operations, sales, or account management, including team leadership and increasing responsibility.
Proven ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.
Strong communication skills, both verbal and written, with the ability to influence, coach, and develop others effectively.
Skilled in time management, organization, and prioritization, with the ability to manage multiple tasks and see the "big picture."
Demonstrated professionalism, a positive attitude, and a collaborative approach with clients and internal teams.
Proficient in Microsoft Office Suite and experienced with CRM systems and departmental budgeting.
High aptitude for learning, problem-solving, and improving systems through critical thinking and process awareness.
Benefits
City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.
Job Type: Full-time
Compensation Package: $80,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at *************************************
$80k yearly 8d ago
Operational Site Manager-West
Hearthstone Holdings
Pleasantville, OH
The Operational Site Manager will oversee the daily operations of Northeast Ohio Natural Gas, ensuring the safe, efficient, and reliable delivery of natural gas services. This position requires a strategic leader with a strong commitment to safety, regulatory compliance, and operational excellence. The ideal candidate will have hands-on experience in natural gas utilities, team management, and project execution in alignment with company goals.
DUTIES & RESPONSIBILITIES
Operational Oversight:
Direct and coordinate all site operations, including pipeline maintenance, meter installations, gas distribution, and emergency response.
Monitor and optimize operational workflows to improve efficiency and reduce downtime.
Safety & Compliance:
Ensure strict adherence to federal, state, and local regulations, including OSHA and DOT standards.
Lead safety initiatives, conduct regular audits, and maintain an incident-free workplace.
Team Leadership:
Supervise and mentor site personnel, including technicians, engineers, and administrative staff.
Develop training programs to enhance team skills and maintain high safety standards.
Budget & Resource Management:
Prepare and manage site operational budgets, ensuring cost efficiency.
Oversee resource allocation, including equipment, tools, and manpower, to meet operational needs.
Stakeholder Communication:
Collaborate with cross-functional teams, including engineering, customer service, and regulatory affairs.
Act as a key liaison between site operations and senior management, providing updates on performance metrics and operational challenges.
Crisis Management:
Lead site responses during natural disasters or other emergencies, ensuring continuity of gas services.
Develop and implement contingency plans for unexpected operational disruptions.
SUPERVISORY RESPONSIBILITIES
The team member in this role will: have supervisory responsibilities, managing multiple teams and locations
REQUIRED SKILLS & ABILITIES
In-depth knowledge of natural gas systems, regulatory requirements, and safety standards.
Strong leadership skills with the ability to manage and motivate diverse teams.
Excellent problem-solving, decision-making, and communication skills.
Proficiency in relevant software (e.g., SCADA, GIS, asset management systems).
EDUCATION & WORK EXPERIENCE
Bachelor's degree in engineering,operations management, or a related field (or equivalent experience) preferred.
5+ years of experience in natural gas utilities or related industries, with at least 2 years in a supervisory/management role.
Experience with lean operations or process improvement methodologies.
Familiarity with environmental regulations related to natural gas utilities.
PHYSICAL REQUIREMENTS
Ability to work in outdoor environments and varying weather conditions.
On-call availability for emergency situations.
Travel to multiple site locations as required.
WORK CONTEXT
Minimum travel for work-related purposes is expected 50% of the time, which includes some overnight visits to locations and industry events.
This is a full-time exempt salaried position
$74k-126k yearly est. 60d+ ago
Senior Manager-Payments Consulting- US Debit
American Express 4.8
Columbus, OH
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Advance adoption of Amex debit capabilities
+ Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit
+ Develop thorough documentation and operationally sustainable processes to ensure consistent results
+ Negotiate complex contracts with partners and customers
+ Create and expand relationships with key external debit partners
+ Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes
+ Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms
+ Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams
+ Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services
**Minimum Qualifications:**
+ Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer
+ Sound technical aptitude, analytical, and problem-solving skills
+ Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations
+ Experience negotiating complex contracts with partners and/or customers
+ Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners
+ Track record of leading through change, challenging the status quo, and leading and producing results with or without authority
+ Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner
+ Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail
+ Potential travel required within U.S. (~10%)
+ Bachelor's degree or equivalent industry experience required.
**Preferred Qualifications:**
+ Expansive and active network across payments industry.
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Network
**Primary Location:** United States
**Other Locations:** US-Arizona-Phoenix, US-New York-New York
**Schedule** Full-time
**Req ID:** 25021234
$103.8k-174.8k yearly 60d+ ago
Operations Manager Carwash/Detailing $50K-$55K and QTR Bonus (CMH)
Odorzx
Columbus, OH
ODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example. If you possess strong organizational skills, a hands-on approach, and a passion for driving operational excellence, this might be the perfect opportunity for you!
Responsibilities:
Oversee and manage day-to-day operations, ensuring smooth functioning across multiple departments
Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity
Lead a team of employees, providing guidance, training, and performance evaluations
Coordinate and monitor all aspects of the supply chain, including procurement and inventory management
Analyze operational data and metrics to identify areas for improvement and implement solutions to enhance productivity and cost-effectiveness
Foster a culture of safety, emphasizing adherence to established protocols and promoting a safe working environment.
Lead by example by actively participating in manual labor tasks, demonstrating a strong work ethic and dedication to the team's success
Collaborate with cross-functional teams to ensure seamless communication and alignment of operational goals.
Develop and maintain strong relationships with clients, suppliers, and contractors to ensure timely and quality service delivery.
Monitor budgets, control expenses, and identify cost-saving opportunities without compromising quality or safety standards.
Requirements
Qualifications:
Proven experience in an operations management role, preferably within the carwash/detailing industry
Strong leadership skills, with the ability to motivate and inspire a team
Excellent organizational and problem-solving abilities
Proficient in analyzing and interpreting operational data
Demonstrated ability to manage multiple priorities and meet deadlines
Effective communication and interpersonal skills
Willingness to actively engage in manual labor tasks as required
At ODORZX INC, we value hard work, dedication, and a hands-on approach. We offer a competitive salary, comprehensive benefits package, and opportunities for growth within our dynamic organization.
If you are ready to make a meaningful impact, bring your operational expertise to the table, and lead a team by example, we invite you to apply for the position of Operations Manager. Join us in shaping the future of our company and delivering exceptional results.
ODORZX INC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Full Time Benefits Include:
Vacation Time
401k With Match (After 1 Year)
Medical Benefits (Medical, Dental, Vision)
Sick Time
Personal Days (After 1 Year)
Company Paid Holidays
Company Paid Car, Gas, Insurance
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus (Job Specific)
Quarterly Bonus (Job Specific)
Rapid Advancement Opportunities
$61k-100k yearly est. Auto-Apply 60d+ ago
Operations Manager
Gridhawk
Columbus, OH
The Operations Manager is responsible for leading and supervising the Area Manager within their team, while maintaining and protecting their area of coverage and following company policies and safety regulations. This position is a key component to ensure that their team members are performing all tasks while complying with client and state requirements. Service duties include leading and providing the team with direction, focus, and support. Supervisor will also need expertise on all job tasks including observing, locating, marking, and documenting pipeline locations underground and exposed. Individuals should be well organized, work well within a group setting, and demonstrate exceptional leadership skills. The Operations Manager will help guide Area Managers dispatch and guide team members in their assignments, such as auditing, locating, verifying, and fixing problems for utility clients' plants. The Operations Manager will work both in the office and in the field. They will also assist in training and proper use of equipment for all new hires and team members. GridHawk LLC is an equal opportunity employer. All employees have the ability to advance within the company, based on satisfactory performance.
***In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years.
Candidates MUST also take and pass a DOT drug test. ***
All employees of GridHawk LLC, are assigned proper technology and work vehicles in order to perform all work-related duties.
We will provide you the tools you need to achieve including:
● Company vehicle, laptop and smartphone
● All personal protective equipment provided
Duties will include, but are not limited to:
● Ability to lift over 50lbs
● Ability to walk/stand for multiple hours a day
● Excellent communication skills needed
● Ability to read and interrupt prints at a high level
● Ability to teach and demonstrate proper techniques
● Ability to resolve conflict between team members
● Daily scheduling of contractors and sub-contractors
● Route tickets to ensure optimized efficiency
● Game plan to achieve daily production targets, provide help if needed
● Review prior days documents and reports
● Review daily expectations and safety messages and adjust as needed
● Auditing documents
● Ensuring all documents correctly comply with clients' regulations
● Establish client quality assurance (resolve any problems if needed)
● Ensure all team members timesheets are correct and team members are accounted for
● Manage Project Teams
● Other duties as needed and assigned by higher level managers
Qualifications:
● High School Diploma or equivalency (GED)
● College education a plus
● 3-5 years locating and pipeline technician experience
● 3-5 years managing locating and pipeline technicians
● Documentation of excellent quality ratio with in locating industry ● Pass a DOT drug screen, background screening and MVR (no violations within the last 5 years) Pay: $75,000.00 - $80,000.00 per year All employees are eligible to receive some form of company benefits. Some benefits (including health insurance) are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. All benefits will be available the first of the next month following 30 days of employment
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
10-hour shift
12-hour shift
8-hour shift
Work Location: On the road
$75k-80k yearly 60d+ ago
Deputy Director
Licking County, Oh 3.6
Heath, OH
Deputy Director Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 11/14/2025 Position Location: 783 Irving Wick Drive West, Heath,Ohio 43056 Position Description:
Duties:
* Demonstrates regular and predictable attendance.
* Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government.
* Assigns work and evaluates employee performance; receives and resolves employee issues according to established guidelines; approves timesheets and leave requests; schedules shifts and ensures coverage for call offs; recommends and/or issues corrective action as necessary. Participates in interviewing and makes recommendations for hiring of employees in conjunction with the 911 Coordinator and EMA Director. Actively involved in employee and/or labor relations and contract negotiations.
* Ensures that the 911 Coordinator is in compliance with state and federal rules for PSAP operations.
* Point of contact for employees call-offs for the specific shift that is being supervised. Coordinates filling shifts and ensures it is filled.
* Develops and manages the 911 Center budgets. Monitors Expenditures.
* Recommends contracts and agreements to the EMA Director in relation to the 911 Center.
* Oversees, maintains and updates a variety of dispatch records as required; Ensures current licensures for the department are in compliance with Federal Communications Commission (FCC) regulations.
* Develops short- and long-term plans and strategies for Enhanced 911 and communications.Promote awareness among the citizens of the district as to the use of the 911 emergency telephone system. Coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 911emergency telephone system, and provides periodic informational updates to all local jurisdictions and local agencies.
* Oversees, monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, and radio system; works with other County/City staff and outside agencies to ensure systems are working properly. Monitors new developments within the communications industry and recommends updates to the system as enhancements are developed.
* Researches, investigates and resolves inquiries, concerns and complaints sensitive in nature.
* Assesses needs and makes recommendations for training to Shift Supervisor/Training and QA and assists in the development of training.
* Acts as the liaison between the 911 Center and County/City Fire, EMA and related personnel on technical issues.
* Researches, investigates and resolves inquiries, concerns and complaints. Keeps 911 Coordinator advised as necessary.
* Acts as departmental designee for Public Record Requests.
* In emergency situations may back up 911 dispatchers. May be assigned EMA duties during planned or unplanned events.
* Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures.
* Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.
Program: 911 Operations Brief Description:
Manages and oversees the day to day operations of the Licking County Regional Communications Center (LCRCC)/911 Center. Ensures the County is in compliance with all federal, state, and local laws pertaining to the LCRCC. Identifies areas of improvement and implements changes to be in compliance with federal, state and local laws.
Job Prerequisites:
Minimum Qualifications:
Bachelor's Degree from a four-year college or university; and three (3) to five (5) years related experience and/or training; a minimum of two (2) years supervisory experience; or equivalent combination of education and experience.
Additional Qualifications (Agency/Dept. Qualifications):
Management experience in a dynamic environment.
Prior Dispatch experience preferred.
Leadership.
Organizational ability.
Proficiency in Microsoft Word, Excel and other related software.
Computer Aided Dispatch Systems*
Consoles and tone boards and paging systems*
Minor computer programming is essential.
Effective written and oral communication skills.
Contributes to building a positive team environment and applies conflict resolution skills as necessary.
Possesses excellent interpersonal and multi-tasking skills.
Ability to manage a fast pace, potentially stressful environment.
Ability to be covered under the county fleet vehicle liability insurance policy.
Ability to obtain and maintain certifications listed below.
CERTIFICATES, LICENSES, REGISTRATIONS
Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire)
CPR, PRO-QA, EMD, EPD & EFD Certification*
FEMA IS100, 200, 300, 400, 700 & 800
FEMA Professional Development Series & Advanced Professional Development Series (APS)*
Emergency Numbers Professional (preferred)
Valid Ohio Driver's License
* may be acquired after hire and within six (6) months of employment
may be acquired after hire and within one (1) year of employment
* may be acquired after hire and within two (2) years of employment
Application Procedure:
Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark,Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at ********************** Applications can be submitted directly online or e-mailed to [email protected] or faxed to ************.
Compensation:
Salary: $90K+ based on experience
About UFA:
Licking County is an Equal Opportunity Employer.
Job Type: Full Time Pay Type: Salary
$90k yearly 60d+ ago
Director of Operations
Wisconsin Coach Lines Inc.
Ashville, OH
Job Title: Director of Operations Job Type: Full Time (on site 5 days/week) Education Level: College Degree preferred but not required Salary Range: Commensurate with Experience * This opportunity is contingent upon the successful award of a contract*
Summary
Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Director of Operations with a minimum of eight (8) years of experience in their area of expertise or in the transportation or logistics sector. The Director of Operations will assist with directing and coordinating all activities of the location to obtain optimum efficiency and economy of operations. The Director of Operations will interface with drivers and dispatch personnel on a daily basis to coordinate all phases of operations. The ideal candidate will have worked in the transit sector with a range of supervisory roles in their field of expertise, demonstrate excellence in budget development and management and demonstrate a management approach that is growth-oriented and forward-thinking. The incumbent will report to the General Manager.
Responsibilities:
* Interface with both customers and Coach USA staff (dispatchers/drivers)
* Must be knowledgeable of all gates and routes
* Will communicate with central dispatch when necessary
* Ensure employees are following proper policies and procedures
* Responsible for maintaining operational budgetary requirements and apply solid business principles
* Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate
* Audits all operational documentation, including work tickets against dispatch day sheet/ schedule
* Reviews and adjust schedules to assure efficiency and vehicle and operator availability.
* Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly
* Forwards safety items to Maintenance Department
* Recommends and processes disciplinary action, when appropriate, to General Manager.
* Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution
Requirements:
* Strong written and verbal communication skills
* Must be self-motivated
* Ability to demonstrate problem-solving and decision-making skills
* Ability to lead and work independently as well as in a group environment
* Applicable computer experience and skills
* Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers
* Must have the ability to evaluate and determine proper action in situations that may pose a safety risk
* Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
* Must have the ability to learn, understand and follow all public transit routes/schedules
* Ability to work in a fast-paced, ever-changing environment
* CDL preferred but not required
Interested candidates can apply at *****************
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
$65k-118k yearly est. 6d ago
Associate Center Operations Director
Chenmed
Whitehall, OH
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center OperationsDirector is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Spoken and written fluency in English
This position requires use and exercise of independent judgment
Flexible to work evening, weekends and/or holidays as needed
EDUCATION AND EXPERIENCE CRITERIA:
BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
PAY RANGE:
$83,638 - $119,482 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
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We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
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