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Senior director, operations skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Karen Kus,

Nina Woodard

Senior director, operations example skills

Below we've compiled a list of the most critical senior director, operations skills. We ranked the top skills for senior directors, operations based on the percentage of resumes they appeared on. For example, 7.8% of senior director, operations resumes contained customer service as a skill. Continue reading to find out what skills a senior director, operations needs to be successful in the workplace.

15 senior director, operations skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior directors, operations use customer service:

Coordinated major cross-functional activities and functionality enhancements with Creative, Marketing, Merchandising, Customer Service and Distribution Center teams.
Developed incentive programs to encourage strong customer service focus within company policies and procedures while increasing individual and team productivity.

2. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how senior directors, operations use oversight:

Managed new product co-development program with a major medical device company that enabled remote surgical oversight and support.
Provide Quality/Mission Assurance oversight during operational acceptance of new systems and ensure that system/subsystem requirements are met.

3. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how senior directors, operations use continuous improvement:

Evaluate current and potential suppliers and ensure continuous improvement through training, planning and implementation of necessary corrective and preventive actions.
Initiated and deployed Lean Manufacturing principles across all model lines and processes promoting a continuous improvement mindset within the organization.

4. SR

Here's how senior directors, operations use sr:

Promoted to Sr. Director after successful implementation of several business process improvements.
Moved to Sr. Director/BU Controller to assist new BU Management focus on execution and margin improvement.

5. Project Management

Here's how senior directors, operations use project management:

Applied and enforced quality project management (time management, organization, tracking, interdepartmental communication), Financial Management.
Developed company infrastructure system for Integrated Project Management, Engineering, Construction and Start-up Management programs.

6. Process Improvement

Here's how senior directors, operations use process improvement:

Tracked supply chain management and creation of initiatives to operate by lean six sigma principles resulting in continuous operational process improvements.
Lead process improvement and customer experience programs; coaching business leaders to improve operational performance through analysis, experience and leadership.

7. Direct Reports

Here's how senior directors, operations use direct reports:

Managed 8 Director-level direct reports.
Managed hiring and training for drivers and direct reports, constantly ensuring valid CDL with required endorsements and thorough HAZMAT training.

8. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how senior directors, operations use logistics:

Promoted to implement the operational alignment of the company's regional Logistics Control Tower operations supporting key global and regional accounts.
Leveraged experience and expertise with clients, auction relationships and processes into a recently acquired transportation logistics company.

9. Customer Satisfaction

Here's how senior directors, operations use customer satisfaction:

Guided departments through membership expansion and corporate acquisition while maintaining focus on results, quality, compliance and customer satisfaction.
Negotiated contracts, made strategic capital investments in technology and personnel resulting in improved organizational performance and customer satisfaction.

10. KPIs

Here's how senior directors, operations use kpis:

Established and implemented effective management and aseptic manufacturing systems across multiple manufacturing facilities to monitor key performance indicators (KPIs).
Create, Drive, Measure and Determine the effectiveness of operations through KPIs and company instrumentation.

11. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how senior directors, operations use business operations:

Positioned Intel in Storage market by establishing business models and processes for program development and day-to-day business operations.
Oversee day-to-day business operations including account management, ad operations, and strategic partnerships.

12. Financial Performance

Here's how senior directors, operations use financial performance:

Facilitate quantum improvement in financial performance & financial predictability.
Selected to manage centralized Health Care Products business model as a result of consistent top financial performance as Regional Director.

13. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how senior directors, operations use sigma:

Originated quality improvement initiatives resulting in 5.5 Sigma quality performance and 100% penetration in 6 Sigma education programs.
Developed, managed and instructed Six Sigma methodologies and concepts (DMAIC and DMEDI) to all levels of the organization.

14. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how senior directors, operations use human resources:

Headed human resources functional areas such as staffing/hiring, performance evaluations, conflict resolution, and management team development.
Oversee any disciplinary or staffing/human resources-related actions in accordance with company rules and policies.

15. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how senior directors, operations use service delivery:

Directed 450 personnel in service delivery and customer relations; won prestigious Distinguished Contribution Award.
Collaborated with team to use web technology to enhance self-service delivery programs.

What skills help Senior Directors, Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior director, operations resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What senior director, operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young senior director, operationss need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a senior director, operations stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all senior director, operationss possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of senior director, operations skills to add to your resume

The most important skills for a senior director, operations resume and required skills for a senior director, operations to have include:

Customer Service
Oversight
Continuous Improvement
SR
Project Management
Process Improvement
Direct Reports
Logistics
Customer Satisfaction
KPIs
Business Operations
Financial Performance
Sigma
Human Resources
Service Delivery
Operational Support
Business Development

Strategic Direction
Professional Development
Product Development
Strategic Plan
FDA
Regulatory Compliance
Performance Management
Lean Six Sigma
Business Processes
QA
Operational Performance
ISO
Performance Metrics
Executive Management
CRM
Lean Manufacturing
Home Health

Management System
R
Cycle Management
Shared Services
OSHA
Operational Efficiencies
Emerging Technologies
Account Management
Employee Engagement
Medicare
Pricing Strategy
Training Programs
Operational Processes
Senior Level Management
Customer Care
ROI

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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