Senior Director, Operations

Top Senior Director, Operations Skills

Below we've compiled a list of the most important skills for a Senior Director, Operations. We ranked the top skills based on the percentage of Senior Director, Operations resumes they appeared on. For example, 7.2% of Senior Director, Operations resumes contained Ensure Compliance as a skill. Let's find out what skills a Senior Director, Operations actually needs in order to be successful in the workplace.

The six most common skills found on Senior Director, Operations resumes in 2020. Read below to see the full list.

1. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Senior Director, Operations jobs:
  • Reduced the Medicare application time to ensure compliance with timely filing regulations that prevented any potential increase in Medicare accounts receivable.
  • Developed policies and procedures to ensure compliance with Federal and State regulatory requirements.
  • Accomplished major system/configuration changes and fixes to ensure compliance.
  • Liaised with new and existing franchise operators to ensure compliance with licensing agreements and create scopes of work.
  • Instituted controls and audits to ensure compliance with Sarbannes-Oxley.
  • Obtain and maintain subcontractor/supplier insurance certificates based on project requirements, reviewing allverbiage to ensure compliance.

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2. Financial Performance

high Demand
Here's how Financial Performance is used in Senior Director, Operations jobs:
  • Facilitate quantum improvement in financial performance & financial predictability.
  • Selected to manage centralized Health Care Products business model as a result of consistent top financial performance as Regional Director.
  • Participated in budget reviews and quarterly financial performance reviews for all 16 properties.
  • Analyze financial performance, market conditions to compile achievable yet aggressive budgets.
  • Improved financial performance of largest multi-client DC by $1M over PY.
  • Improved financial performance of entire region Met with clients to establish expectations.

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3. Customer Service

high Demand
Here's how Customer Service is used in Senior Director, Operations jobs:
  • Developed and communicated well-defined job descriptions and performance criteria including regular coaching sessions designed to foster a customer service-oriented culture.
  • Launched a customer service after-hours support organization so clients were provided necessary support.
  • Developed highly successful and effective methods of Customer Service!
  • Restructured and led a 65 employee sales/customer service organization.
  • Implemented process improvements to elevate customer service.
  • Established a 24/7 support service for clients with a customer service company; executed the terms of a negotiated contract.
  • Developed and advanced the strategies and Lean activities of the company s manufacturing, installation, and customer service functions.
  • Established first customer service team in Chicago Q4 2015 yielding an 88% customer satisfaction rating.
  • Lead on S&OP, Demand Planning, Forecasting, Production planning and Customer service.
  • Provide outstanding customer service and respond to all customers needs to enhance and promote rentals.
  • Directed staff of Customer Service, Credentialing, Network Development, and Provider Relations.
  • Recognized by CEO for Advancements in Customer Service and Overall Contribution to Company Success.
  • Trained and mentored new employees on customer service and corporate processes and procedures.
  • Selected by COO to lead DeVry Education Group customer service initiative.
  • Provided customer service and solutions via air, land and sea.
  • Oversee inventory administration by operations managers to ensure adequate stock to provide excellent customer service, while maintaining an acceptable supply.
  • Develop ideas and execute operational changes to enhance cost effective customer service delivery utilizing analytical data and observations.
  • Directed the efforts of as many as 9 NOC, customer service and field implementation contractors.
  • Managed $1M+ in strategic consulting engagements including customer service, training and eLearning assessments.
  • Achieved 97% on Associate Satisfaction scores for 2013 by developing and implementing HMSHost Five Star Customer Service Training program.

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4. Strategic Plan

high Demand
Here's how Strategic Plan is used in Senior Director, Operations jobs:
  • Key Leader of senior management team responsible for strategic planning objectives with day to day operational excellence and revenue/profit margins.
  • Directed strategic planning process for division by analyzing financial and business intelligence, developing initiatives, and coordinating the plan.
  • Apply strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines.
  • Assigned by President to College Council responsible for strategic planning initiatives.
  • Formulate investment strategic plans on all funds to provide liquidity and preserve capital while earning a reasonable rate of return.
  • Leveraged technology to reduce employee expense and head count over 50% by visionary strategic planning and resource management.
  • Advise in the Agency strategic planning (organizational vision and implementation), training, and community development.
  • Participated in both short and long term strategic planning processes to support all areas of shared services.
  • Develop and implement strategic planning for corporate travel process and performance improvement, business growth and ROI.
  • Led all operations across Canada with full P&L and strategic planning responsibility spanning nine divisions.
  • Developed and managed compliance with the annual operational goals in line with the agency strategic plan.
  • Participate in planning meetings for strategic plan development to accomplish long and short-term company goals.
  • Developed strategic plans and optimized corporate processes for a 91-location, $149M organization.
  • Contributed to the development of the 3-year strategic plan and annual operating plan.
  • Prepare, evaluate, and present strategic plans that influence senior management decision-making.
  • Assist the Sr. VP with contract execution; strategic planning.
  • Performed all financial underwriting for the branch Developed and implemented annual strategic plan and associate development plans
  • Develop strategic plans, high level communication strategy, and collaborate with leadership on operational initiatives.
  • Analyzed data and wrote strategic plan for multi-segmented direct mail/e-solicitations.
  • Developed a strategic plan that reduced that reduced warranty repair time by 36% without adding staff or significant overtime.

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5. Service Delivery

high Demand
Here's how Service Delivery is used in Senior Director, Operations jobs:
  • Directed 450 personnel in service delivery and customer relations; won prestigious Distinguished Contribution Award.
  • Collaborated with team to use web technology to enhance self-service delivery programs.
  • Championed Fast n Friendly initiative, achieving 20% improvements in service delivery times and guest satisfaction scores in certified stores.
  • Direct all business and financial analysis to support the company's call center, product implementation and service delivery groups.
  • Provided leadership direction to cross-functional service delivery team that grew from 12 employees to 17 employees supporting the growing business.
  • Hired a third party shopping service to continually improve the service delivery and maximize the customer experience.
  • Streamlined service delivery processes to slash client activation time from 2 months to 10 days.
  • Coordinated the training and execution of 250 job functions while maintaining service delivery and quality.
  • Partnered with the international operations team to create and implement service delivery changes.
  • Set the foundation for superior service delivery.
  • Guided 175-person, multi-site teams in meeting short- and long-term operational objectives for service delivery and sales growth.
  • Program supported Wyndham Worldwide's Count on Me service delivery program and transformed Wyndham Vacation Ownership's service culture.

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6. New Product Development

high Demand
Here's how New Product Development is used in Senior Director, Operations jobs:
  • Reduced new product development cycle by 33% as design representative to project team that analyzed process and developed recommendations.

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7. Process Improvement

high Demand
Here's how Process Improvement is used in Senior Director, Operations jobs:
  • Tracked supply chain management and creation of initiatives to operate by lean six sigma principles resulting in continuous operational process improvements.
  • Lead process improvement and customer experience programs; coaching business leaders to improve operational performance through analysis, experience and leadership.
  • Established Process Improvement meetings with all departments to address internal error trends and identify opportunities for improvement.
  • Created Strategic Incentive Plan to address production performance, absenteeism and business process improvement.
  • Promoted to Sr. Director after successful implementation of several business process improvements.
  • Strengthen vendor relationships through monthly process improvement meetings.
  • Establish, recommend and execute against same recommendations for process improvement, after clear volatile expansion over the past 5 years.
  • Implemented process improvements through overhaul of Warehouse Delivery System, resulting in nearly $100,000 in annual payroll savings.
  • Partnered with individual Country Leadership for change management and process improvement with excellent results by walking the talk.
  • Work collaboratively with tech ops, marketing, sales and other internal key stakeholders for process improvement.
  • Decrease Unit cost by 20% over the past 4 years through continuous process improvements.
  • Redesigned current processes via systematic process improvement to reduce cycle time by 60%.
  • Decreased external client complaints by 45% through continuous process improvements.
  • Served as lead in business process improvement initiatives for the Division.
  • Refine SOP and implement process improvements where needed.
  • Led cross functional Operating Team reporting to COO responsible for Managing Provider Engagement process improvements and expansion of self service capabilities.
  • Led Six Sigma continuous improvement in order to drive process improvement and operational efficiencies.
  • Defined, documented and rolled out workflow, netting process improvements and job description updates.
  • Lead team to improve efficiencies to create process improvements and field capacity.
  • Manage and support tech ops leadership with on-going process improvement and standardization efforts lead by Division and Corporate teams.

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8. Oversight

high Demand
Here's how Oversight is used in Senior Director, Operations jobs:
  • Managed new product co-development program with a major medical device company that enabled remote surgical oversight and support.
  • Provided guidance and oversight for a $26M company specializing in security support services and emergency management.
  • Directed responsibility for the oversight, hands on participation and delivery of large scale Medicaid projects/programs.
  • Conducted oversight and strategic management of reimbursement support, patient assistance and billing programs.
  • Direct oversight in coordinating key operational touch points in large scale implementations.
  • Provided effective oversight of policy and procedure adherence to ensure full compliance.
  • Hired, trained and supervised eight Franchise Business Consultants providing oversight and support to the entire Franchise Community.
  • Provided oversight of the national merchant boarding, local merchant boarding, offer entry, and MID teams.
  • Provided guidance and oversight for a $20M company specializing in educational services, and training and simulations.
  • Provided design and construction oversight to fit out interior administrative and laboratory space in a 90 day period.
  • Hold accountability for risk oversight for all staff (2.9K) and offices in US and India.
  • Managed the field crews as the program kicked off and provided daily operational oversight and support.
  • Promoted - Oversight of the Day to Day Operations and Funds Development.
  • Developed Quality oversight for the reporting of Complaints and adverse events.
  • Full operational and financial oversight of $155M/yr.
  • Direct oversight of two communities in Chicago.
  • Provided operational oversight of training, systems harmonization, procurement, and establishing best business practices throughout the organization.
  • Drive global cash oversight/review; ensuring understanding of cash repositioning.
  • Managed internal IT teams, as well as had oversight for outsourced IBM functions pertaining to operations.
  • Provided leadership and oversight to the communication team responsible for all communications to Walmart U.S. stores. "

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9. Facilities Management

high Demand

10. Logistics

high Demand
Here's how Logistics is used in Senior Director, Operations jobs:
  • Leveraged experience and expertise with clients, auction relationships and processes into a recently acquired transportation logistics company.
  • Included direct and indirect associates in manufacturing, supply chain, material/logistics and facilities functions.
  • Developed client fulfillment/logistics tracking procedures.
  • Directed warehouse and shipping logistics.
  • Interfaced with senior leaders to coordinate logistics, troubleshoot issues and recommend solutions to drive team to achieve all program goals.
  • Coordinated with necessary personnel in forecasting, sales, and logistics in identifying root cause and resolving discrepancies to maintain goals.
  • Developed AGMO Team in all aspects of store leadership including service, P&L, team development, and logistics.
  • Worked hand-in-hand with marketing and sales professionals to ensure that logistics functions remained in place to meet seasonal goals.
  • Supervised all facets of Logistical support, and operations in association with the 6 functional areas of Logistics.
  • Led management of demand planning, outsourced manufacturing, purchasing, supply chain management, and logistics functions.
  • Assessed, proposed, and implemented changes to Company s logistics strategy to lower total network costs.
  • Re-negotiated Supplier, Transportation, and Logistics Services contracts to deliver cost reduction of 15%.
  • Improved results in region for service, profit, audit, logistics, and loyalty acquisition.
  • Implemented Best Practices and Optimized the Reverse Logistics & Repair Operations (8.5M units/year).
  • Manage logistics depots across the US., ensuring the efficient operation of the repair organization.
  • Maintain inventory, logistics, purchasing, and procurement of products and supplies.
  • Supervised the execution of a theater logistics budget of $326 million.
  • Utilized third-party logistics provider to manage distribution for 2 of 3 products.
  • Reduced costs by 20% through streamlining of logistics process.
  • Engage with studio, distributor and theater representatives to coordinate with marketing for special screenings logistics.

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11. Cost Savings

high Demand
Here's how Cost Savings is used in Senior Director, Operations jobs:
  • Maximized volume purchasing cost savings including achieving Diversity spend thresholds through solid partnerships with procurement teams.
  • Negotiate and manage software/hardware and service agreements and implement cost savings initiatives.
  • Reduced overhead $500K to avoid mid-year layoffs, identifying inefficiencies, reviewing expenses and operational practices to pinpoint cost savings.
  • Implemented cost savings year over year through targeting investments in technology and in sourcing/outsourcing strategies, improving EBITDA by 3%.
  • Reduced usage of outside vendors for customer premise equipment installs, gaining a cost savings of over $30,000 per month.
  • Delivered record structural cost savings of nearly $8MM/year or 5% of conversion costs for 4 consecutive years.
  • Evaluated and transitioned 50% remittance processing in-house for an annual cost savings of $1.2 million.
  • Logged cost savings ranging from 10-30% versus having each business maintain its own customer operations teams.
  • Provided guidance to Region Operations Managers on cost savings, service improvements, and overall site operations.
  • Set up cost savings initiatives resulting in 15% cost savings in two successive years.
  • Achieved over $10MM in cost savings over last 4 years implementing CIP programs.
  • Negotiated several EDI contracts resulting in significant seven figure cost savings achieved in 2005.
  • Attained a $1.9M cost savings by developing and executing a lock-out contingency plan.
  • Performed annual cost savings review to material, assembly, and distribution costs.
  • Developed day care program for associates which resulted in cost savings for associates.
  • Cost Savings of Over $350,000: Managed renovation project budget.
  • Planned and managed $50M+ cost savings initiatives throughout the groups.
  • Evaluate operations to find cost savings and customer service improvements.
  • Created $1.3M in annual cost savings by consolidating operations.
  • Realized annual labor cost savings of over $900k.

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12. Project Management

high Demand
Here's how Project Management is used in Senior Director, Operations jobs:
  • Applied and enforced quality project management (time management, organization, tracking, interdepartmental communication), Financial Management.
  • Developed company infrastructure system for Integrated Project Management, Engineering, Construction and Start-up Management programs.
  • Project Management: Weekly analysis and reporting of employee and facility utilization against contract values.
  • Directed the project management division and provided consulting/engineering expertise during large Mission Critical construction projects.
  • Assigned accounts to key managers for program and project management responsibilities.
  • Home office responsibilities included project management, communication and meeting planning.
  • Focused on Project Management during build-out.
  • Project Management lead for a 9 million dollar expansion of 2 OR suites and 2 Hybrid operating rooms.
  • Led the project management, vendor management, and procurement teams for a $40MM integrated marketing agency.
  • Led project management and internal resources through requirements building, process design, UAT, and deployment.
  • Established Project Management Group - Organized a group of Project Managers and Developers into project teams.
  • Project Management: Meet with clients to outline their requirements for the new design.
  • Provided leadership in project management, operations, client installations and training.
  • Project management of voice network, telephony and Call Center initiatives.
  • Project Management- Used Microsoft project to establish cross-functional expectations for new menu rollouts, IT and company initiatives.
  • Drive cost reductions through savings identification, project management, vendor management to contract agreements.
  • Project management for all internal systems development and new technology testing.
  • Provide Project Management for all new startup activities.
  • Developed project management office to guide the pre-design, vendor selection, building construction, and pre-consolidation of operating units.
  • Orchestrated contract review/negotiations, vendor management, tradeshow, IT project management, sales and marketing.

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13. Key Performance Indicators

high Demand
Here's how Key Performance Indicators is used in Senior Director, Operations jobs:
  • Develop a scorecard with customer to include key performance indicators to represent the drivers to operational excellence.
  • Tracked and reported financial & operational key performance indicators to internal and external leadership.
  • Monitor, develop and evaluate performance through key performance indicators, entire retail team including 30+ direct reports.
  • Developed a strong team of professionals to meet and exceed targeted Key Performance Indicators.
  • Monitor and ensure outlets meet key performance indicators through proven training techniques.
  • Managed Key Performance Indicators and expectations to meet and exceed company goals.
  • Established and implemented effective management and aseptic manufacturing systems across multiple manufacturing facilities to monitor key performance indicators (KPIs).

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14. ISO

high Demand
Here's how ISO is used in Senior Director, Operations jobs:
  • Organized and coordinated meetings, appointments, and travel arrangements for supervisors and corporate executives.
  • Evaluated performance of key employees and reviewed evaluations prepared by subordinate supervisors.
  • Direct supervisory responsibility for six professional employees and 150+ production personnel.
  • Acted as the liaison between the Wireless Business Unit and IT for all billing system, POS enhancements and end-to-end testing.
  • Supervised and coached 6 Managers, 10 Supervisors and 360 hourly employees; managed a $9M payroll budget.
  • Worked with group purchasing organizations and pricing comparisons with supply companies to achieve a savings of $450,000 annually.
  • Led a staff of 160 including directors, managers, supervisors, support staff, and bargaining unit employees.
  • Serve on the Advisory Board at Miami Jacobs mentoring current graduates on their job prospecting and interviewing skills.
  • Led team to achieve ISO-9001 (2000) certification from a starting point of little process documentation.
  • Acted as the drug safety liaison with corporate partners for jointly managed clinical trials.
  • Direct liaison and support of off-site customer relations team (Blue Ocean).
  • Reported shift, department and Supervisor changes using the EV4 and ESS systems.
  • Served as liaison with primary distributor to track drop-shipments and resolve fulfillment issues
  • Served as a liaison for various clients and vendors.
  • Directed the work of the Maintenance Supervisor position.
  • Reengineered leadership development at supervisor level to address client concerns.
  • Provided day-to-day counsel to the CEO, COO and legal advisor.
  • Led team of 265 employees, including supervisory and clinical staff across three markets (CA, FL, CT).
  • Directed 70+ FTEs, 2 directors, 2 managers, & 5 supervisors.
  • Spearheaded program to certify frontline supervisors as Six Sigma White Belts to create a Kaizen culture.

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15. Human Resources

average Demand
Here's how Human Resources is used in Senior Director, Operations jobs:
  • Headed human resources functional areas such as staffing/hiring, performance evaluations, conflict resolution, and management team development.
  • Oversee any disciplinary or staffing/human resources-related actions in accordance with company rules and policies.
  • Developed/Implemented structured operational and human resources procedures and policies to provide process improvements.
  • Developed/Implemented organizational structure and assessment strategy to meet human resources needs.
  • Supervised administrative functions such as accounting/budgeting and human resources.
  • Focused hiring efforts on a few key resource gaps and improved interaction with Human Resources to increase candidate throughput and quality.
  • Delivered exceptional results while providing day-to-day oversight in areas of service, sales, training, human resources and vendor relationships.
  • Interviewed and selected employees and oversaw transfers, reassignment, termination and disciplinary actions in coordination with the Human Resources department.
  • Liaised with marketing, human resources, IT, and revenue management to coordinate all internal and external communications.
  • Key member of the management team responsible for managing the accounting, human resources and information technology functions.
  • Created the company's first intranet site, providing corporate communications channels for internal relations and human resources.
  • Partnered with Human Resources to develop employee moral and training programs - contests, awards, recognition.
  • Dotted lines to Finance and Human Resources deploying an hourly team of 625.
  • Gained extensive experience in various operations, training and human resources positions.
  • Worked directly with Human Resources to address appropriate staffing levels.
  • Manage accounting, operations human resources and IT functions.
  • Directed all Human Resources activities.
  • Collaborate with Human Resources to establish on-going employee development.
  • Work closely with Human Resources and other Business Partners to drive high performance and ensure continuity amongst business groups
  • Developed human resources processes and procedures for new hires and for an on-going employee development process.

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16. Business Units

average Demand
Here's how Business Units is used in Senior Director, Operations jobs:
  • Aligned across the Worldwide Pharmaceutical organization to identify opportunities to streamline systems and processes and drive competitive advantage for business units.
  • Coordinated relocating 2 McKesson business units to alternative facilities to accommodate growth of business unit.
  • Reorganized the Technology organization: Created small business units providing support to the individual departments.
  • Developed a strategic plan for the Marketing Communications and Strategy & Consultancy business units.
  • Developed activity based allocation methodology for each department to multiple business units.
  • Directed the development of operational policies and performance metrics for business units.
  • Managed Strategic Customer definition and experience process across Business Units and Sales.
  • Cultivated partnerships with country managers and business units throughout Asia.
  • Managed Audit Excellence program, working with business units to ensure internal controls are in place and working properly.
  • Continued leading quarterly Sales and Marketing (across Business Units) revenue forecasting and execution planning process.
  • Embedded finance analysts in all business units to provide enhanced financial guidance and insight.
  • Model has expanded to include all Business Units- IP & ASIC.
  • Coordinated operations management of applications developed by all UnitedHealth business units, serving tens of millions of subscribers.
  • Selected Recent Achievements: Built a sustainable 5-year growth strategy for all business units focusing on transformation, growth and margins.
  • Increased corporate operations compliancy metrics by leveraging previous successes in business units.

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17. Direct Reports

average Demand
Here's how Direct Reports is used in Senior Director, Operations jobs:
  • Managed hiring and training for drivers and direct reports, constantly ensuring valid CDL with required endorsements and thorough HAZMAT training.
  • Increased team by 8 personnel totaling 18 direct reports, resulting in an increase in revenue of +$10M/year.
  • Mentored all direct reports in the budgeting process and maintained fundamental accounting methods to review monthly profit and loss statements.
  • Administered the operational aspects of the 1,000 bed facility through eight direct reports managing 16 departments and 202 employees.
  • Direct reports included Director of Operations, Site General Managers, functional support and up to 1200 indirect associates.
  • Direct reports include 4 system chief pilots in 4 domiciles staffed with more than 2400 line pilots.
  • Lead collection management team and provide training and development for direct and indirect reports.
  • Managed 8 Direct reports with overall responsibility for 800 employees across multiple sites.
  • Supervised 4 direct reports and staff which fluctuated from 20 - 40.
  • Lead a team of five direct reports and 610 indirect reports.
  • Managed team of 23 direct and indirect reports.
  • Supervised 4 direct reports and 19 total reports.
  • Oversee a team of 11 direct reports.
  • Direct reports: 1 Director, 2 Sr Managers, 1 Sr Architect, 1 Sr DBA.
  • Manage 145 FTE's and four direct reports.
  • Manage 175 FTE's and six direct reports.
  • Direct reports included Directors of Procurement, Process Engineering, Supply Chain, Program Management and 6 Plant Managers.
  • Direct Reports (7): 2 Director of Operations - 3 Franchise Business Managers - 3 Training Managers
  • Direct Reports: 1 - BASE Senior Manager Total Span of Control: 19 located in Arizona.
  • Direct reports comprised one Deputy Director and 5 Managers in a claims operation of 125 employees.

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18. Business Development

average Demand
Here's how Business Development is used in Senior Director, Operations jobs:
  • Partnered with senior management to develop concept-level P&L financial projections that supported the business development competitive bid process.
  • Exceeded business development responsibilities for procurement and all aspects of client contract negotiation, services and pricing.
  • Designed and implemented training programs & materials regarding business development and proposal development methodologies and processes.
  • Developed strong relationships with senior managers within client organizations to drive business development.
  • Defined and executed business development, government relations, and customer solutions strategies.
  • Managed financial aspects of assigned projects and staff, conducted business development activities.
  • Provided technical review and writing support for proposal and business development teams.
  • Report to Vice President of Commercial Operations and Business Development.
  • Directed and monitored the business development and strategic planning initiatives.
  • Steered business development endeavors, representing company during proposal presentations.
  • Assisted with technical and business development proposals and other documents.
  • Partner with the Directors of Sales to cultivate perspective corporate travel accounts as well as incremental business development with existing customers.
  • Increased gift card revenue by $4MM annually through business development initiatives.
  • Led business development for successful capture of first US commercial European launch.
  • Led business development for successful capture of $1B DOD defense-wide program.
  • Work with Business Development Funnel to assess and scope new customer partnerships.
  • Created and implemented scalable business development and proposal unit infrastructure teams, processes and tools in support of model.
  • Direct operations and assemble business development solutions for an 8a, Service Disabled, Veteran Owned Small Business.
  • Employed hands-on approach while leading successful strategic planning, business development, competitive assessment, and patent monetization projects.
  • Head of McCann Worldgroup's Seattle footprint opening In charge of new business development, HR, project management and resourcing

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19. SR

average Demand
Here's how SR is used in Senior Director, Operations jobs:
  • Hold regulatory supervision accountability of the Broker/Dealer, including daily MSRB and TRACE reporting.
  • Provided leadership through 2 department transitions minimizing disruption and ensuring business continuity.
  • Developed a comprehensive approach to training by using the classroom and field operations to support the training function.
  • Created and maintained Supplier Corrective Action Report (SCAR) and Supplier Report Card (SRC).
  • Moved to Sr. Director/BU Controller to assist new BU Management focus on execution and margin improvement.
  • Managed and developed a group of up to 21 legal personnel, including Directors, Sr.
  • Promoted to Sr. Director after selected as DC runner up and most improved DC for 2006.
  • Started as a Shift Manager and promoted through increasingly responsible positions to Sr. Director of Operations.
  • Directed season ticket, package/group and single ticket sales with few problems or disruption.
  • Lead Pen and Non-Pen Plants as Sr. Operations Director reporting to the Managing Director.
  • Promoted to Sr. Operations Director and was responsible for the entire branch office operations.
  • Streamlined 5 CSR job descriptions into 2 currently utilized company wide.
  • Promoted to Sr. Director in 2016 after exceeding budgetary expectations.
  • Prepare reports and work with Sr. Management to improve operational systems
  • Promoted from Director to Sr Director in 2009
  • Selected Accomplishments: Developed and implemented new IT Sourcing function into Corporate IT organization gaining full acceptance and earning strong CIO/Sr.
  • Redesigned facility to optimize workflow, grew throughput, minimized process disruptions and downtime, and cut excess staff.
  • Manage Hudson Valley DSRIP collaborative project Oversee recruitment and on-boarding of physicians.
  • Company Closed) Sr. Director, Worldwide Operations / Supply Chain: I Managed 7 Facilities.
  • Program includes: website (www.kidneysmart.org), classroom experience and educator network.

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20. Revenue Growth

average Demand
Here's how Revenue Growth is used in Senior Director, Operations jobs:
  • Identified and made available new revenue growth business opportunities for existing correspondent firms.
  • Led a team of analysts to identify revenue growth opportunities, resolve customer escalations, trends and risk mitigation.
  • Provided leadership and strategic vision for property goal of revenue growth, customer service excellence, and employee engagement.
  • Managed Systems Engineering and Manufacturing Operations to help drive more than 20% revenue growth in one year.
  • Developed strategies to improve revenue growth, competitive performance, profitability, and market share.
  • Facilitated the expansion of manufacturing revenue growth from $50MM to $96MM per year.
  • Increased affiliate partnership revenue growth by 300% within first year.
  • Scaled manufacturing to revenue growth of 74%.
  • Support double digit revenue growth by providing innovative sales tools, case studies oriented sales presentations, and impactful sales collateral.
  • Established a roadmap that provided long-term stability and revenue growth support (currently ranked #12 nationally as of 2010).
  • Selected Accomplishments: Delivered $500M in top line revenue growth and opened 250 new franchise locations.
  • Managed extraordinary revenue growth from $2B to $6B within a 6 month timeframe.

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21. Business Requirements

average Demand
Here's how Business Requirements is used in Senior Director, Operations jobs:
  • Partnered with department managers to define business requirements and identify IT solutions to improve productivity and support robust, long-term growth.
  • Researched, validated and documented business requirements to translate goals and objectives into projects.
  • Defined, developed and documented business requirements for systems application development.
  • Collaborate with end users to define and prioritize business requirements.
  • Documented business requirements, functional specifications and training procedures.
  • Research, Develop and Publish documents and procedures needed to support new platforms and business requirements.
  • Gather and document city and state business requirements for new startup company.

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22. Technical Support

average Demand
Here's how Technical Support is used in Senior Director, Operations jobs:
  • Managed technical support team and developed strategy for proactive monitoring and reporting across shared services, both internal and external.
  • Provided the leadership driving delivery of technical support and professional services focused on increasing customer satisfaction and services revenues.
  • Provide technical support for the evaluation and establishment of corporate standards and architectures for emerging technologies.
  • Supervised live radio network signal aggregation for 30 plus broadcasters from NBA venues and provided technical support.
  • Directed activities associated with planning and call management, technical support, HR and training.
  • Provided technical support of equipment and network.
  • Implemented and continually improved processes supporting procurement, forward and reverse logistics,customer service, and technical support.
  • Provided technical support in the design of wastewater treatment plants for internal sales team and worldwide distributor network.

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23. Sigma

average Demand
Here's how Sigma is used in Senior Director, Operations jobs:
  • Originated quality improvement initiatives resulting in 5.5 Sigma quality performance and 100% penetration in 6 Sigma education programs.
  • Spearheaded successful reorganization and divestiture; mapped go-forward (Six Sigma-based) operational model and staffing plan.
  • Utilized LEAN Manufacturing, Strategic Quality Management, and Six Sigma for achieving continuous improvement.
  • Achieved Certified Black Belt in Lean/Six-Sigma methodology
  • Developed, managed and instructed Six Sigma methodologies and concepts (DMAIC and DMEDI) to all levels of the organization.
  • Sponsored SixSigma projects (4) to gain efficiency improvements across operations and developed 5 green belts within span of control.
  • Cost reduction from these improvements were greater than 30%/year through the development and implementation of 6 Sigma cultures.
  • Apply Lean Manufacturing, Six Sigma and TOC methodologies into a Process Engineering toolbox to achieve Operational Excellence.
  • Champion the change from a traditional management style to a Lean Sigma driven organization.
  • Initiated Six Sigma Quality program for corrective & preventative action and problem solving.
  • Mentored 15 Six Sigma Green Belt candidates to successfully demonstrate their skills.
  • Challenged to implement Six Sigma practices as a way of operational improvements.
  • Worked with Engineering using Six Sigma, TPM and lean production practices.
  • Provided project management and Six Sigma expertise to senior leaders.
  • Initiated Six Sigma program and achieved ISO 2000 certification.
  • Use, 5W, Lean, TOC & Six Sigma methodologies
  • Implemented a Lean Six Sigma program widely recognized internally and externally as an outstanding transformation achievement.
  • Implemented key quality metrics and Total Quality concepts including Lean, Six Sigma, 5S, and Kaizen Blitzes.
  • Led a Lean Six Sigma project for the HR department that streamlined the onboarding process and cut labor.
  • Spearheaded effort to create Lean Sigma service to optimize Remote Patient Care workflows in clinics.

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24. Daily Operations

average Demand
Here's how Daily Operations is used in Senior Director, Operations jobs:
  • Managed and directed the daily operations of six subordinate project managers and fourteen construction superintendents.
  • Directed daily operations of contact center including addition of departments from regional headquarters.
  • Facilitated daily operations of seven departments.
  • Planned and led business and financial functions to achieve revenue targets and ensure efficient, profitable daily operations.
  • Managed 4 team members with various job functions including fulfillment, project management, and daily operations.
  • Supervised national & regional programs & daily operations and procedures (IT, Marketing, etc.)
  • Reduced ppm levels by 37% through the incorporating of poke yoke principles into daily operations.
  • Facilitated daily operations both front and back of house including policy procedures and store processes.
  • Supervised the daily operations of the company and the work of junior executives.
  • Planned, coordinated, and controlled daily operations of the organization.
  • Monitor daily operations of six online Home School Academies.
  • Manage Employee Health Services daily operations.
  • Managed the daily operations of the logistics, personnel, legal, medical and maintenance sections to maintainhigh operational tempo.
  • Direct all aspects of daily operations to meet or surpass budget expectations.
  • Review production figures, payroll, and overall daily operations data.
  • Provide vision and direction to daily operations of Benihana brand.
  • Conducted daily operations on a multi service joint base.

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25. Management System

average Demand
Here's how Management System is used in Senior Director, Operations jobs:
  • Developed and implemented sophisticated electronic database management system that tracked thousands of promotional communications submissions from 150+ field sources.
  • Championed Quality Management System implementation for Pharmaceutical Returns Operations at the Fort Worth site ensuring compliance to Customer requirements.
  • Developed and implemented the Cleveland Clinic's first incident command system compliant with National Incident Management System standards.
  • Installed new Warehouse Management System for Field operations replacing four other systems.
  • Updated Restaurant Operations Manual, developed the Management Systems Manual, the Restaurant Monthly Planner and the Cleaning Calendar.
  • Design knowledge management system; PM, sales, customer service and client training programs.
  • Spearheaded technology improvements on subscriber management system to reduce customer call-in rate by 1.5%.
  • Reduced operating costs up to 3% by introducing an enterprise inventory management system.
  • Developed document management system, saving $13M annually.
  • Integrated/adopted Zendesk as a ticket management system while building both shop and sell customer experience teams for a customized customer experience.
  • Created and executed strategic roadmap for Offshore sourcing/transition; Business System selection and deployment; and Quality Management System development.
  • Installed a new casino management system and implemented computer usage best practices to optimize department efficiency.
  • Directed and managed the implementation of iCIMS Talent Management System.
  • Prepared sales reports using the Hydranet database management system.
  • Integrated farm-based encoding, transcoding and content management systems.
  • Led initiative to implement electronic health records through the Axium System and replaced current patient management system/patient paper chart process.
  • Launched inventory management system - 10k users Supply Chain Optimization.
  • Released Intelex Document Management System for multi-site use.
  • Work with Information Technology in order to maximize efficiencies and use of Practice Management System.
  • Created the corporate quality assurance function responsible for the corporate implementation of a Telcordia/Bellcore compliant Quality Management System.

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26. Annual Budget

average Demand
Here's how Annual Budget is used in Senior Director, Operations jobs:
  • Prepared annual budgets, including monthly variances and reviewing of capital expenditures for operations.
  • Completed annual budgeting processes including capital expenditure maintenance spending.
  • Supervised 12 Country Directors while establishing systems and protocols for strategic planning, annual budgeting, publicity, and resource development.
  • Assumed responsibility in preparing all plant locations' annual budgets as well as for establishing standard costs for Plastics Molding Division.
  • Developed annual budget and G&A for nine direct reports, 80 store managers and 900 team members.
  • Maintained 100% accountability of a $1.9M operation and maintenance fund and a $6.5M annual budget.
  • Negotiate, bid and execute all operational contracts for the mall with a $16.8 annual budget.
  • Lead role in annual budgeting, current working view management, invoicing, cash management and collections.
  • Managed and monitored the operations and logistics department $3.6M annual budget and analyzed variances.
  • Manage $105M annual budget that includes all expenses to operate 850K square foot facility.
  • Created annual budgets and project deployment while working closely with the Finance department.
  • Created annual budgets of $3.2M for all areas of operations.
  • Managed annual budgets between $7 - $14.5 million.
  • Assisted CFO in planning and executing the annual budget.
  • Managed an annual budget of $25 million.
  • Created and managed $2.5M annual budget.
  • Oversee annual budget of $150 million.
  • Managed $50 million+ annual budget.
  • Manage $4M annual budget.
  • Oversee 1.3 billion annual budget in Procurement spend, 3 distribution centers in Columbus, Tempe, & St. Louis..

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27. R

average Demand
Here's how R is used in Senior Director, Operations jobs:
  • Evaluated productivity identified priority areas, implemented controls, and reduced labor costs while improving efficiency.
  • Orchestrated execution of Continuity of Operations plans for national leadership and FederalEmergency Management Agency.
  • Ensured post acquisition business migration activities completed on time, with minimal service interruption.
  • Developed business strategy focused on customer fulfillment and delivery satisfaction.
  • Led transition from paper to electronic claim adjudication system.
  • Renegotiated vendor agreements for favorable terms.
  • Identified sustainability and cost improvement efforts in packaging, reducing material use up to 20% and cost by 25%.
  • Coordinated $31K flight line camera system and $15K security system to upgrade modernize key base security tools.
  • Planned and executed 2,500 missions, delivering 12,000 passengers and 18,000 tons of cargo supporting Operation Iraqi Freedom.
  • Direct fleet management operating strategies, policy, procedure, and supply chain, for 3,000 vehicles.
  • Chaired monthly Sales & Operations planning meetings resulting in improved management alignment and quick decision making.
  • Direct travel management strategies, policy, procedure, and supply chain, for 500 travelers.
  • Used a structured project process to deliver the project on-time in a high-pressure time sensitive environment.
  • Evaluated operations to improve business and process performance at the highest levels of our organization.
  • Scheduled all departments, including drivers, office staff, dispatchers and special charter services.
  • Increased efficiency by 80% on flight line command and control operations.
  • Maintained reservation system, fixed and created routes in the computer program.
  • Led team in developing internal billing system.
  • Managed $23M budget across two facilities.
  • Created systematic billing mechanism, capturing $1.3M in unbilled services to capture lost receivables.

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28. CRM

average Demand
Here's how CRM is used in Senior Director, Operations jobs:
  • Implemented standardized dashboard reporting, customer service training, employment screening tools, CRM technology and rewards/recognition program.
  • Analyzed guest feedback through CRM system and strengthened identified soft areas of customer relations for greater customer alignment and brand differentiation.
  • Implemented and trained employees on CRM/ERP solution (SAP Business One), increasing back-office productivity by 60%.
  • Integrated the companies CRM and other sales processes with the marketing automation system in support of target marketing campaigns.
  • Directed all information technology, including training staff on CRM databases, troubleshooting, and liaising with vendors.
  • Led internal IT/telephony/data hosting support teams and 3rd party CRM software (on premise and SaaS hosted).
  • Achieved average region comparable sales of 4% and CRM in Mexico of 28%.
  • Implemented corporate ERP conversion to Oracle and enterprise-wide Customer Relationship Management (CRM) system.
  • Developed flexible and repeatable process and deployment model for CRM project and change management.
  • Led cross-divisional team of technologists and analysts that administered the Agency s CRM.
  • Research areas included ERP, CRM, automation, and financial systems.
  • Implemented NetSuite CRM in 2Q2015, NetSuite CRM Administrator for company.
  • Implemented new CRM system to replace antiquated legacy system.
  • Create and maintain Franchise Intranet and CRM.
  • Introduced KPIs to raise performance in business development, supply chain, and CRM - aligning CRM with long-term strategy.
  • Administered, developed CRM software programs SalesLogix and Dynamics CRM for multi-company use.
  • Proposed, sold and implemented company's first Siebel CRM support environment.
  • Implemented corporate CRM and all related processes (Salesforce.com).
  • Key Contributions: Evaluated software vendors and recommended NetSuite CRM & OpenAir to replace ZOHO CRM & BigTime Timesheet Invoice System.
  • Drive accuracy, adoption and improvement in sales metrics, sales compensation and CRM (Salesforce & Siebel).

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29. Inventory Control

average Demand
Here's how Inventory Control is used in Senior Director, Operations jobs:
  • Support all functions relating to inventory control, environmental, regulatory and security control and managing all Network Switching Centers.
  • Developed and implemented inventory control procedures that ensured an inventory accuracy of 99.6%.
  • Supported purchasing regarding daily delivery of laboratory needs and also inventory control.
  • Enhanced inventory management accuracy by establishing inventory control checkpoints.
  • Maintained inventory control and building maintenance.
  • Directed operations for Sales, Manufacturing, Logistics, Inventory Control, Procurement, Supply Chain, and Facilities.
  • Evaluated and directed new IT technologies to enhance inventory control, supply chain, and manufacturing functions.
  • Reduced shrink from 1.15% to .90% a reduction of $1,000,000 through inventory controls.
  • Implemented a inventory control team with goals for inventory on hand and field inventory.
  • Inventory control through the Archtics software hosted by TM.

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30. FDA

low Demand
Here's how FDA is used in Senior Director, Operations jobs:
  • Reorganized and re-capitalized the Quality organization to meet current pharmaceutical standards and FDA's Quality System Regulations.
  • Enlisted to improve quality for specialty pharmaceutical company following poor performance during FDA inspection.
  • Served as the principal contact and escort for all inspections, including those performed by the FDA, DEA and MCA.
  • Prepared site for successful FDA/MHRA audits: Created a site audit readiness program which improved site for any inspection.
  • Compiled CMC data, authored CMC Sections for CDER NDA filings and FDA communications leading to product registration.
  • Lead and assisted with training interdepartmental group of 12 executives through companies first FDA drug approval submission
  • Obtained FDA 510k approval and CE Mark for Dental X-Ray devices (CCD Camera technology).
  • Worked on lifting FDA warning letter and ensuring compliance to FDA and customer required regulations.
  • Maintained compliance to ISO 13485, ISO 9001 and the FDA Quality System Regulation.
  • Lead/participated in several successful site inspections by OSHA, FDA and ANVISA.
  • Hosted client audits and supported FDA Inspections at research sites and sponsors.
  • Represented the production function in all FDA and DEA regulatory affairs.
  • Implemented 21 CFR-820, FDA-GMP Quality System for Medical Devices.
  • Prepare for FDA Pre-Approval Inspections (PAI) for client's NDA and ANDA products.
  • Ensured FDA regulatory compliance, performed root cause analysis of productionproblems and ensured corrective action plans were implemented.
  • Reviewed and modified all operations SOP's to meet FDA and MHRAregulations and signed off on all operations SOP's.
  • Attained comprehensive working knowledge of FDA standards applying to blending, tabletting, and packaging.
  • Established and implemented AxioMed's Quality Management System and ensured compliance with FDA's QSreg.
  • Composed and implemented CARF, FDA, GMP/OSHA compliant SOPs, logbooks, forms and signage.
  • Investigated, answered, and remediated more than 25K observations following FDA inspection to ensure compliance with all cGMP standards.

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31. Business Operations

low Demand
Here's how Business Operations is used in Senior Director, Operations jobs:
  • Positioned Intel in Storage market by establishing business models and processes for program development and day-to-day business operations.
  • Participate in global operational initiatives that benefit the general health of the business operations.
  • Analyzed business operations to identify and act upon process improvement opportunities.
  • Served as Project Lead, developing and coordinating comprehensive business operations.
  • Managed all business operations and financial responsibilities for the division.
  • Direct all business operations including Admissions, Student Services, Education, Career Services, and Student Finance.
  • Led turnaround of business operations for product group with non-dominant market share during industry downturn.
  • Led a well-ran business operations group that supported 70 diverse employees in 3 states.
  • Assisted in overseeing business operations of 21 multi-specialty provider offices with 108 providers.

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32. QA

low Demand
Here's how QA is used in Senior Director, Operations jobs:
  • Enhanced Automation: Automated data processing and QA report generation of data submissions.
  • Lead the Call Monitoring and QA teams, across all business centers, to help drive the customer experience.
  • Work closely with QA to ensure designated algorithms, code changes, and/or new functionality is tested thoroughly.
  • Improved customer satisfaction ratings from 68% to 96% by focusing QA program on customer's requirements.
  • Implemented Peer Inspection process to eliminate the need for QA Inspectors on the production floor.
  • Established the QA/ Operations team for New Media Group in Deluxe from ground up.
  • Elevated QA effort from a step in the SDLC to full department.
  • Designed QA procedures and format for retail stores.
  • Coordinated major systems interfaces and worked with (Business/QA and IT) Established one of the company's first cross-functional/full-service departments.
  • Developed and continually revised QA forms and QA training to support company initiatives.
  • Led a transformational initiative to reenergize a low-performing IG Office located on Al Udeid, AFB in Doha, Qatar.

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33. Performance Management

low Demand
Here's how Performance Management is used in Senior Director, Operations jobs:
  • Revamped performance management model including; job description, assessment tools, hiring model, and territory accountability.
  • Developed innovative performance management reporting and ranking system to facilitate competitive placement and reward.
  • Standardized and instituted Performance Management to increase profitability.
  • Led global performance management and reporting activities.
  • Established performance management and delivery metrics.
  • Administered customer service measurements including service level, quality, revenue, retention, staffing, performance management, and compensation.
  • Team building, coaching, mentoring, performance management systems development.
  • Developed staff performance management process and implemented best-practices around recruiting and onboarding.

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34. Training Programs

low Demand
Here's how Training Programs is used in Senior Director, Operations jobs:
  • Coordinated training programs which ensured compliance with over 128 performance-based health care standards established by the American Correctional Association.
  • Created and implemented training programs based on the educational and developmental needs of other professionals.
  • Designed, customized, developed and delivered employee and management training programs.
  • Developed Medical and Behavioral Health clinical criteria compliance training programs.
  • Develop and administer corporate security training programs.
  • Motivate and educate hotel team members through creating and executing training programs to increase efficiency, team member and customer satisfaction.
  • Devised training programs with modern teaching methods such as e-learning and team learning 30+ locations across the country.
  • Spearheaded employee training programs, resulting in a 98% satisfaction record from senior management.
  • Implemented training programs for 9 Medicaid state expansions and 4 health plan acquisitions.
  • Plan and schedule the baseball and softball training programs for the center.
  • Worked closely with stakeholders to create new command media and training programs.
  • Direct the implementation of training programs for team members and Managers.
  • Measure completion and success of training programs through various LMS systems.
  • Revamped the training programs for 2 assigned clients.
  • Design Sales and PM training programs.
  • Implemented professional development and training programs for the department Maintained relationships with all distribution partners.
  • Created training programs geared towards Revenue Cycle Management and the scheduling/coordination of homecare services.
  • Streamlined recruiting and implemented onboarding operations training programs.
  • Developed and introduced new training programs in all lines of business to insure quality standards and processes were engaged and followed.
  • Create training programs based on assessments to include Service Training, Team work/Motivational, PMS/POS Training, Operational and etc.

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35. ERP

low Demand
Here's how ERP is used in Senior Director, Operations jobs:
  • Improved enterprise-wide visibility & accountability.
  • Initiated and implemented live interpretation technology for clients at our Patient Service Centers.
  • Worked collaboratively and communicated with counterparts in other divisions.
  • Program Manager for ERP validation strategy and implementation.
  • Program Manager overseeing implementation of Manhattan ERP.
  • Managed PeopleSoft ERP solution implementations and migrations.
  • Maintained all common systems, Windows and UNIX administration, Exchange and active Directory services for enterprises of varying size.
  • Warehouse Power User of custom built procurement system and playing a lead operations role in ERP integration to Microsoft Dynamics AX
  • Sourced, negotiated contract and directed installation of ERP system with refined dashboards, margin analyses and cost metrics.
  • Develop and lead execution of actionable strategies that support enterprise strategic plans, goals, and profitability targets.
  • Developed Issue Management tracking database, establishing new source of truth for enterprise-wide risk issues.
  • Ensured all call centers met both internal enterprise and external client expectations.
  • Led Executive Steering Team for prioritization of product and enterprise special projects.
  • Interpreted and communicated new or revised policies to staff.
  • Created and execute enterprise PMO Strategy managing $250M operations project, executed strategic roadmap
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
  • Result: ERP solution helped automate key business functions in financials, operations, and human resources.
  • Promoted to restructure organization, create efficiencies, and drive compliance throughout enterprise.
  • Designed enterprise architecture for the eco-system of new platforms and hosting solutions.
  • Formulated audit strategy to sustain overpayment recovery production requirements as well innovating operational efficiencies to increase profit margin.

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36. Account Management

low Demand
Here's how Account Management is used in Senior Director, Operations jobs:
  • Restructured the account management and program operations; reporting, contracting cycle and negotiation strategy.
  • Oversee day-to-day business operations including account management, ad operations, and strategic partnerships.
  • Defined/staffed operational and account management positions, greatly improving operational efficiency.
  • Provided continued oversight for bank account management, cash pooling structures, and transaction automation between banking platforms and ERP systems.
  • Led user experience and product management team to improve order fulfillment, checkout and account management processes.
  • Ensured contract requirements were met and client issues resolved in partnership with sales and account management team.
  • Partnered with sales and account management for additional business opportunities with both new and existing clients.
  • Created new account management team responsible for all facets of merchant relationships.
  • Provided ay-to-day account management for clients Redesigned the sales and new client implementation processes
  • Created account management team to maintain client relationships, increase retention, and raise member engagement in consumer-directed healthcare.
  • Key Responsibilities Include: Responsible for the financial and operational performance of account management, client service and operations.

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37. KPI

low Demand
Here's how KPI is used in Senior Director, Operations jobs:
  • Developed company-wide financial, dashboards, scorecards, KPI performance indicators and other reporting tools for more accurate business management.
  • Directed Multi-Channel Contact Center, increased performance while controlling costs and exceeding KPI metrics promoting client satisfaction.
  • Established a Remedy based trouble ticket system, service level agreements, service assurance standards, and KPI statistic reporting.
  • Lead to negotiate out of existing 3PL contract and source, structure and implement new provider with monitored KPI's.
  • Introduced KPI's, formal call monitoring and monthly performance appraisal process (QA program).
  • Created process and procedures around quality, performance, and monthly KPI attainment.
  • Established facility-wide KPI metrics and CAPA to drive cost reductions and continuous improvement.
  • Communicate and implement new initiatives and KPI's within area of responsibility.
  • Developed policies, procedures and operating performance standards and KPI's.
  • Implemented monthly Operations staff review, KPI development & improvement plans.
  • Report KPI's to senior management and finance.
  • Delivered year over year KPI performance improvement.
  • Improved KPI's from below goal to 100% meeting or exceeding goals in 3 months.
  • Implemented new QA scoring and Agent/Supervisor coaching documents to drive KPI improvement of agents for Customer Engagement Quality.
  • Create, Drive, Measure and Determine the effectiveness of operations through KPIs and company instrumentation.
  • Managed performance and employee development by creating strong KPI's and innovative success paths.
  • Implemented standard ITSM model with defined KPIs, reporting and Service Level Management.
  • Created and maintained dashboards, KPIs and metrics.
  • Establish KPIs that drive business results.
  • Enabled an ongoing look at all pre identified KPIs at the executive, department, program, team and individual levels.

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38. Information Technology

low Demand
Here's how Information Technology is used in Senior Director, Operations jobs:
  • Managed all Information Technology and Telecommunication functions.
  • Managed Instructional and Information Technology assets.
  • Represented the Iowa Hospital Association's interest to the Health Information Technology Regional Extension Center.

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39. Executive Management

low Demand
Here's how Executive Management is used in Senior Director, Operations jobs:
  • Negotiated service contracts with service providers and worked with internal legal team and executive management for approvals and sign-off.
  • Review and approve recommendations for financial planning and control, and present relevant information to executive management.
  • Reported weekly and monthly status to executive management.
  • Provided quarterly forecast to executive management team.
  • Partnered with executive management to mastermind concept.
  • Support Executive management in strategic initiatives.
  • Established performance metrics and report plant progress on a monthly basis to executive management.
  • Interfaced with executive management team to develop short and long-term strategic plans.
  • Assist executive management with the development of the corporate quality plan.
  • Performed all infrastructure contract negotiations and forecasted/ reported on operations volumes against monthly targets to Executive Management Board.
  • Communicated TSI timeline, milestone, and recommendations to executive management and stakeholders.
  • Created and implemented a standardized supply chain metric and benchmarking analytics tool for executive management to monitor business performance.

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40. Due Diligence

low Demand
Here's how Due Diligence is used in Senior Director, Operations jobs:
  • Performed operational review including due diligence related to a recent acquisition by Navarre Corporation.
  • Performed due diligence for executive level management during ILEC acquisitions.
  • Perform due diligence on potential acquisition of overseas and US companies to reduce the cost of internal services.
  • Directed site visits and due diligence team for Chicago Public Schools project requiring comprehensive evaluation of 250 facilities.
  • Led the due diligence process for the acquisition of the Ameri-Suites/Country Inn hotel deals at Orlando.
  • Led operational due diligence for multiple acquisition candidates, leading to acquisitions of 2 companies.
  • Performed due diligence visits on prospective vendors and periodic inspections of existing vendors.
  • Supervised staff of KYC analysts in conducting due diligence for new non-domestic accounts.
  • Led due diligence on operations, plant equipment, and production capabilities.
  • Assist with merger and acquisition activities including due diligence and integration.
  • Perform due diligence and follow-up on contract acquisitions, bids, capital investments, and integrations on new business.
  • Played an integral role in operational due diligence for Electrolux Juarez and regional distribution centers.
  • Located site and performed due diligence on six-acre parcel Interviewed lenders and negotiated construction loan.
  • Key Accomplishments Managing through multiple large acquisitions and mergers including pre-deal due diligence and consolidation activities.

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41. Real Estate

low Demand
Here's how Real Estate is used in Senior Director, Operations jobs:
  • Analyzed real estate portfolio leasehold position liability milestones which led to long-term strategy change.
  • Managed the Automation Team, the Real Estate Team, and the Outsourcing Team during the reorganization of the company.
  • Worked with many of Minnesota's leading real estate agents, national private banks, and federal government agencies.
  • Participate in senior management meetings and work with the real estate team in future site planning.
  • Develop real estate strategic plan for company and subsidiaries for Anchorage Bowl.
  • Partnered with real estate, store planning, and operations to improve the real estate financial models projection accuracy.

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42. Staff Members

low Demand
Here's how Staff Members is used in Senior Director, Operations jobs:
  • Manage Customer Care and Customer Implementation departments totaling 75 professional and clerical staff members.
  • Directed competent team of nine operations staff members, including administrative, merchandising, IT, events, and shipping/receiving functions.
  • Oversee clinic operations for 30 locations, 130 providers, 600 staff members, 130 Million dollar operating budget.
  • Managed 40 + staff members and 4 Senior Managers/Directors responsible for processing over 920,000 transactions on an annual basis.
  • Managed 10 staff members including managers and worked with executive leadership and physicians/clinical staff across the system.
  • Directed all information technology at four offices sites with thirty staff members.
  • Managed 12 senior staff members accountable for 100 locations.
  • Provided leadership to 60+ staff members.
  • Minimized business risk by ensuring that $500M in annual revenue was goaled equitably and accurately against 300+ commercial staff members.

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43. Service Levels

low Demand
Here's how Service Levels is used in Senior Director, Operations jobs:
  • Identified areas of opportunity in standards of performance and timeliness, and developed methodologies to improve service levels.
  • Managed day to day functional activities of the selected vendor, as well as ensuring contractual service levels were being met.
  • Raised departmental service levels from 70% to 90% and increased productivity by 30% while lowering expenses.
  • Improved on-time delivery service levels from 88% to 97%.
  • Coordinated multi clinical teams to develop strategies and education initiatives to increase patient service levels.
  • Designed Operations processes to improve operating efficiencies and guest service levels, enabling future growth of the Company.
  • Created workforce staffing plans which produced high service levels, cost reductions and operation efficiencies.

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44. RFP

low Demand
Here's how RFP is used in Senior Director, Operations jobs:
  • Provided strong interfacing and technical support to project managers on multiple platforms and systems, Led RFP review teams.
  • Develop RFP process for selection and implementation of new Learning Management System for Compliance and Corporate wide training.
  • Led RFP initiatives for cloud based telephony service and additional outsourced service partner.
  • Proposed outsourcing of RFP proposal response development to save operations staff resources.
  • Participate, support and complete RFI, RFP and sales process 6.
  • Evaluated and implemented RFP software to better represent the company.
  • Key contributor in RFP and RFI responses and contract negotiations.
  • Led the RFP, design, and implementation of the company's warehouse management system (HighJump Software).
  • Reviewed/Prepared RFPs (Request for Proposal) and RFIs (Request for Information) for multiple projects.
  • Responded to RFIs / RFPs and developed resource and pricing strategies.

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45. Client Relationships

low Demand
Here's how Client Relationships is used in Senior Director, Operations jobs:
  • Strengthened client relationships through regular meetings and telephone contact.
  • Build client relationships with drug product sponsors to ensure customer satisfaction and long-term success.
  • Experience successfully managing complex client relationships Excellent communication, presentation, negotiation and facilitation skills
  • Identified and built client relationships within the commodities industry.

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46. Annual Sales

low Demand
Here's how Annual Sales is used in Senior Director, Operations jobs:
  • Negotiated 30-month contract extension for individual lease (Anthony's), providing additional $13.5 million in annual sales.
  • Managed P&L responsibility for fulfillment operations, contributing to over $125 million in annual sales.
  • Outsourced manufacturing and repair operations for a factory that produces ~$400 million annual sales volume.
  • Supervised 270 personnel across two manufacturing plants in Spain representing $90M in annual sales.
  • Spearheaded annual sales of $48.4 million,.

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47. Action Plans

low Demand
Here's how Action Plans is used in Senior Director, Operations jobs:
  • Controlled operational losses through operational excellence initiatives, effectively resolving open risk issues/action plans, while balancing business strategy.
  • Established and monitored monthly operational performance metrics; identified action plans that addressed quality issues.
  • Developed and implemented action plans to improve overall equipment effectiveness (OEE) in manufacturing and packaging to 60%.
  • Served as Subject Matter Expert during audits and inspections, developing and implementing Corrective and Preventative Action Plans.
  • Tracked, measured and created corrective action plans to clear aged breaks by client and custodian.
  • Implemented financial reporting procedures and developed action plans in exceeding profit and performance goals each year.
  • Implemented successful new action plans, overcoming cost and scheduling concerns for every facilities individual needs.
  • Partnered with the client to understand strategic initiatives and developed action plans to fulfill client visions.
  • Created and implemented action plans to ensure delivery of quality programs to patients.
  • Design and implement action plans for process and key business metrics for improvements.
  • Developed and implemented action plans that reduced process deviations by 43%.
  • Engaged stakeholders and developed action plans to correct failures as needed.
  • Developed professional development action plans to chart growth for employees.
  • Developed corrective action plans in response to a CMS audit.
  • Assessed contractual risks to company, and formulated action plans.
  • Develop action plans to maximize average check rate.
  • Generated a CIP project multi-year pipeline and action plans worth in excess of $22MM.
  • Developed and implemented action plans to proactively reduce batch destructions by 58%.

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48. Customer Care

low Demand
Here's how Customer Care is used in Senior Director, Operations jobs:
  • Key focus includes developing strategies to provide excellence services levels and outstanding customer care while operating within a defined budget.
  • Key member of cross functional customer care executive leadership project team developing customer policies and procedures across enterprise.
  • Developed and implemented CustomerFirst, a successful customer service product offering which featured high touch customer care as a product.
  • Reduced operating cost 10% by departmental consolidation of help desks and NOC into centralized Customer Care Unit.
  • Managed inbound customer care, email, home agent operations, chat and back office operations.

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49. Medicare

low Demand
Here's how Medicare is used in Senior Director, Operations jobs:
  • Planned and implemented business strategies, set and communicated priorities, and developed and implemented Medicare-compliant policies and procedures.
  • Developed enterprise-wide insurance benefit for Cognitive Health & Wellness Programming and Medicare-Advantage program.
  • Implemented and centralized Medicare and Medicaid Workforce Management program.
  • Developed Medicare billable Social Work counseling services.
  • Increased each of the care centers by one star or more on the Medicare rating system.
  • Increased Medicare enrollment 25% resulting in a net revenue increase of $2.5Mil.
  • Produced positive outcomes on Centers for Medicare and Medicaid Services (CMS) audits.
  • Bill all Medicare and Managed care claims.
  • Major responsibilities include: Oversight of 12 Medicare & Private Duty Home Health agencies in 11 states.
  • Participated in deficient free Medicare surveys and JCAHO/CHAPs survey readiness.
  • Produced and maintained over 700 custom and standard formularies, including Medicare Part D specific formularies.

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50. Operational Support

low Demand
Here's how Operational Support is used in Senior Director, Operations jobs:
  • Directed operational support through the coordination of brand-wide projects, analysis and communication to ensure effective implementation of all initiatives.
  • Led development of new operational support processes, infrastructure and metrics required to implement the outsourcing & off-shoring capability.
  • Provided operational support nationally focused claims organizations.
  • Supported the CEO and President on additional solicitations and provided operational support for major events generating $250,000+.
  • Provided operational support to streamline processes for the Book Yourself Solid programs.
  • Engage and provide operational support to Commercial Sector companies.
  • Provide clinicians/staff with the operational support needed to increase patient thru-put and patient satisfaction.
  • Manage IT outsourcer which provides additional operational support on separate technical platform base.

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20 Most Common Skill for a Senior Director, Operations

Ensure Compliance9.7%
Financial Performance9.4%
Customer Service9%
Strategic Plan8.5%
Service Delivery6.7%
New Product Development6.4%
Process Improvement5.8%
Oversight5.2%

Typical Skill-Sets Required For A Senior Director, Operations

RankSkillPercentage of ResumesPercentage
1
1
Ensure Compliance
Ensure Compliance
7.2%
7.2%
2
2
Financial Performance
Financial Performance
7%
7%
3
3
Customer Service
Customer Service
6.7%
6.7%
4
4
Strategic Plan
Strategic Plan
6.3%
6.3%
5
5
Service Delivery
Service Delivery
5%
5%
6
6
New Product Development
New Product Development
4.8%
4.8%
7
7
Process Improvement
Process Improvement
4.3%
4.3%
8
8
Oversight
Oversight
3.8%
3.8%
9
9
Facilities Management
Facilities Management
3.8%
3.8%
10
10
Logistics
Logistics
3%
3%
11
11
Cost Savings
Cost Savings
2.8%
2.8%
12
12
Project Management
Project Management
2.7%
2.7%
13
13
Key Performance Indicators
Key Performance Indicators
2.7%
2.7%
14
14
ISO
ISO
2.5%
2.5%
15
15
Human Resources
Human Resources
2.5%
2.5%
16
16
Business Units
Business Units
2.4%
2.4%
17
17
Direct Reports
Direct Reports
2%
2%
18
18
Business Development
Business Development
1.9%
1.9%
19
19
SR
SR
1.6%
1.6%
20
20
Revenue Growth
Revenue Growth
1.5%
1.5%
21
21
Business Requirements
Business Requirements
1.5%
1.5%
22
22
Technical Support
Technical Support
1.3%
1.3%
23
23
Sigma
Sigma
1.3%
1.3%
24
24
Daily Operations
Daily Operations
1.2%
1.2%
25
25
Management System
Management System
1.2%
1.2%
26
26
Annual Budget
Annual Budget
1.1%
1.1%
27
27
R
R
1%
1%
28
28
CRM
CRM
1%
1%
29
29
Inventory Control
Inventory Control
0.9%
0.9%
30
30
FDA
FDA
0.9%
0.9%
31
31
Business Operations
Business Operations
0.9%
0.9%
32
32
QA
QA
0.9%
0.9%
33
33
Performance Management
Performance Management
0.9%
0.9%
34
34
Training Programs
Training Programs
0.9%
0.9%
35
35
ERP
ERP
0.9%
0.9%
36
36
Account Management
Account Management
0.8%
0.8%
37
37
KPI
KPI
0.7%
0.7%
38
38
Information Technology
Information Technology
0.7%
0.7%
39
39
Executive Management
Executive Management
0.7%
0.7%
40
40
Due Diligence
Due Diligence
0.7%
0.7%
41
41
Real Estate
Real Estate
0.7%
0.7%
42
42
Staff Members
Staff Members
0.7%
0.7%
43
43
Service Levels
Service Levels
0.7%
0.7%
44
44
RFP
RFP
0.6%
0.6%
45
45
Client Relationships
Client Relationships
0.6%
0.6%
46
46
Annual Sales
Annual Sales
0.6%
0.6%
47
47
Action Plans
Action Plans
0.6%
0.6%
48
48
Customer Care
Customer Care
0.6%
0.6%
49
49
Medicare
Medicare
0.6%
0.6%
50
50
Operational Support
Operational Support
0.6%
0.6%

28,329 Senior Director, Operations Jobs

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