Associate Center Operations Director - Chicago Market
Senior director job in Chicago, IL
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Spoken and written fluency in English
This position requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
$81,202/$116,002 Salaried
Employee Benefits ******************************************************
PAY RANGE:
$81,202 - $116,002 Salary
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Inverto | Managing Director, Procurement
Senior director job in Chicago, IL
Who We Are
At Inverto North America, we're defining what's next in procurement and supply chain-driven by ambition, precision, and impact. With the strength of BCG behind us and a sharp entrepreneurial mindset at our core, we partner with leading global organizations to deliver strategies that create lasting value.
Our people are central to that mission. As experts who move with intent and momentum, we continually invest in developing our capabilities, expanding our reach, and scaling our impact. Growth at Inverto is shared growth-opening new opportunities for our clients, our business, and our teams.
What You'll Do
A Managing Director is the face of the company and represents the company on highest client level. An MD shapes the business and actively seeks sales opportunities. Knows the market and is able to anticipate trends. Is the closest link to BCG and carries the main responsibility to shape the organization. An MD is role model to junior team members and nurtures talent to become future leaders in the firm.
The MD will be responsible for:
• Strategic business development and sales
• Client interface and relationship management (including C-suite relationships)
• Execution of work at highest standards
• Developing the organization, its platforms and processes, as well as setting the structure for long-term success
• Acquisition and development of our team, as well as the creation of our future leaders
Key Accountabilities/Tasks:
• Exhibit strong business acumen and effective leadership
• Display top-level networking and adept business partnering skills, including ability to develop deep relationships with C-level executives and ability to influence them
• Embrace a growth mindset to encourage innovation and continuous improvement
• Drive thought leadership in new relevant topic areas
• Manage project priorities and monitor project pace (client's needs & timelines)
• Provide recruiting direction, participate in hiring and take responsibility for the INVERTO team
• Lead by example - ensure development of junior colleagues and cultivate talent through mentorship and skill-building initiatives
What You'll Bring
• Proven track record to gain commercial traction quickly and build team
• Entrepreneurial background with most recent experience being in consulting
• Strong procurement consulting experience (less important to have supply chain experience)
• Strong business acumen and strong leadership skills
• Demonstrated C-level relationship development and management skills
• Gravitas & senior presence to command premiums for their expertise
• Strong commitment to BCG and Inverto values
Who You'll Work With
Inverto focuses on strategic procurement and supply chain management. We are one of the top names for strategic procurement and supply chain management. As a part of BCG, we offer the best of both worlds: in-depth expertise and high strategic competence with a draw on a strong, international infrastructure, which makes us even more dynamic in the market. Our values form the basis for our actions. They sum up what it means to be Inverto, our own beliefs and standards, to which we are fully committed: We create value, grow as one, pioneer with expertise, take care of people and planet, do what's right, and we are fueled by fun. That is why we want to strengthen our team with someone that matches our ambitions as well as our spirit. We are Inverto.
Additional info
BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The first year base compensation for this role is:
Managing Director: $265,000
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.
TOGETHER, WE BENEFIT.
All our plans provide best in class coverage:
* Zero dollar ($0) health insurance premiums for Inverto employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 in orthodontia benefits
* Vision insurance with coverage for both glasses and contact lenses annually
* Reimbursement for gym memberships and other fitness activities
* Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
* Paid sick time on an as needed basis
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
#LI-DNI
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Director Asset Management
Senior director job in Chicago, IL
SPECIFICATION
DIRECTOR - ASSET MANAGEMENT
Shine Associates, LLC has been retained to search, identify and recruit a Director - Asset Management on behalf of our client (‘Company'). This position will be based in Chicago, IL.
CONFIDENTIALITY
Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
CLIENT DESCRIPTION
Founded in Dallas, Texas in 1965, the Company consistently ranks amount the top managers and developers of office, industrial, retail, and mixed-use properties in major global markets. The firm is one of the most respected full-service firms in real estate - providing investment management and development and a full suite of integrated services to owners, investors, lenders, and major occupiers. The Company has approximately 3,000 employees across 35 global offices responsible for a $19B development pipeline, 550M SF of property management and leasing assignments, and $20B in assets under management.
The Investment Management team is an SEC-registered investment advisor and is the Company's fund management and advisory arm headquartered in Chicago, IL. Currently the Investment Management team has approximately $5.0B in real estate assets under management across three separate accounts and is actively raising money for additional fund strategies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Based in Chicago and reporting to the separate account portfolio managers, the Director will have
responsibility over all strategic, transactional, and operations issues for a to-be-determined portfolio of primarily office and industrial assets located across the United States.
Create strategic plans for each asset depending on the property's individual requirements including valuations, cash flow projections, review and approval of annual operating and capital budgets
Set, evolve, and execute redevelopment, leasing, and sale plans and direct all aspects of relationships with regional partners and providers of third party services including property management
Aggressively and proactively predict and respond to dynamic market conditions
Oversee the budget process for all assets under their management
Work closely with leasing staff, regional partners, and third-party contractors to structure, negotiate, review and execute leases within portfolio of assets
Monitor the overall performance of assigned properties against plan and budget
Plan for and anticipate the cash flow needs for the assets as well as the underlying investors, monitor cash in/out of property accounts, and oversee all draw disbursements
Provide high quality lender and investor reporting
Support the execution of acquisitions, financings, and refinancings as required
Continuously keep senior management, clients, and investors aware and up to date on evolving strategies and results
Provide strategic, investment, and analytical direction and oversight to regional partners, third party service providers, and internal company personnel in creating and executing asset and portfolio plans
QUALIFICATIONS, SKILLS AND EXPERIENCE
Qualified professionals will have a minimum of seven to ten years of demonstrable success in the management of a portfolio of complex, diverse commercial real estate, including office, industrial, multifamily, and medical office. Additional experience in asset/portfolio reporting is strongly desired. Qualified candidates must possess the following requirements and characteristics:
Proven track record of success and leadership, with past accomplishments clearly demonstrating a creative hands-on approach to, and understanding of, operations, leasing, development, capital markets, financing, marketing, investment, and ownership issues in managing challenging, “value-add” real estate properties
Ability to positively impact such factors in continually meeting and exceeding ambitious investment/return performance objectives
Proven experience successfully creating value at all phases of a property's life cycle, from acquisition through disposition is essential
Aptitude in reviewing and understanding sophisticated financial statements, leases and loan documents
Ability to effectively manage less experienced analyst and associate staff to optimize work production while providing a mentoring relationship
Managing and holding accountable regional partner relationships at both the development and operating levels is key
Be conversant with industry trends and competitor firms
A collaborative team player exceling in a professional environment characterized by empowered decision-making authority and a flat organizational structure
Strong computer skills including Excel, Word, and ARGUS
Good interpersonal instincts with the ability to constructively reconcile differences in a positive manner
Excellent oral and written communication skills
Unquestionable integrity and a strong work ethic
A bachelor's degree is required
COMPENSATION
The annual compensation for this role is expected to be approximately $240,000-$280,000. Actual base salary and bonus will be determined by several components, including but not limited to: relevant experience, skills and qualifications, base salary of internal peers, and geographic location. In addition to base salary, this role may be eligible for a discretionary annual bonus, LTIP and a variety of financial, wellbeing, and health / welfare benefits.
CONTACT INFORMATION
Shine Associates, LLC
45 School St., Suite 301
Boston, MA 02108
**************************
Hillary H. Shine, Principal Kelsey E. Shine, Director
Cell ************** Cell **************
****************************** *****************************
Chandlee N. Gustafson, Associate
Cell **************
*******************************
Director, VBC Strategic Initiatives
Senior director job in Downers Grove, IL
Full-Time, 40 hours per week.
Monday - Friday; Business hours.
Duly's Value-Based Care (VBC) organization is committed to transforming healthcare delivery through quality outcomes and patient-centered approaches. Reporting to the President of Value-Based Care, the Director will drive strategic execution, operational excellence, and cross-functional alignment to advance the success and growth of Duly's VBC programs.
Responsibilities
Strategic Execution & Leadership
Develop and execute strategic initiatives that advance Duly's value-based care objectives.
Translate enterprise goals into actionable, measurable plans that improve patient outcomes, satisfaction, and cost efficiency.
Lead high-impact, cross-functional projects to enhance business performance and operational effectiveness.
Foster collaboration and alignment across departments to ensure cohesive execution of VBC strategy.
Executive Strategy & Communication
Support development and execution of the VBC strategic roadmap.
Prepare, analyze, and present strategic performance insights, dashboards, and data driven recommendations for the Executive Leadership Team and Board of Directors.
Performance Monitoring & Insights
Partner with the VBC team to evaluate business performance, identify trends, and recommend data-driven solutions.
Lead business reviews highlighting progress, risks, and opportunities.
Advocacy & Industry Engagement
Lead Duly's advocacy efforts to represent organizational interests in regional and national VBC discussions.
Engage with advocacy groups, government entities, and congressional offices using structured evidence-informed communication to influence VBC policy.
Monitor industry and policy trends through an analytical, forward-looking lens, identifying emerging risks and designing proactive strategies that position Duly for long term-success.
Program & Project Management
Oversee planning, governance, and execution of multiple high-impact initiatives.
Ensure projects meet defined scope, timeline, and budget while delivering measurable outcomes.
Drive accountability, transparency, and systemic issue resolution across stakeholders through methodical project design and disciplined oversight.
Qualifications
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
Bachelor's degree in business, Economics, Healthcare Administration or related field is required
Master's degree, preferred
EXPERIENCE MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES
5-7 years of experience in traditional consulting and Value Based Care experience required
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrated success driving operational and strategic results in a matrixed environment.
Strong understanding of healthcare programs and value-based care models, particularly Medicare and Medicare Advantage.
Proficiency in analytics and performance reporting.
Excellent communication and presentation skills with the ability to influence senior stakeholders.
Strong project management, organizational, and leadership abilities.
Advanced proficiency in Microsoft Office Suite.
The compensation for this role includes a base pay range of $125K-$188K with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Senior Estimator - Path to VP of Estimating
Senior director job in Chicago, IL
$500M General Contractor | Clear Path to VP of Estimating
$130,000-$175,000 + Bonus | Free Family Healthcare
A highly respected, $500M General Contractor in Chicago is looking to add a Senior Estimator to their team. This is a strategic hire with a defined succession path - the current VP of Estimating is planning to retire in the next 2-3 years, and the individual who steps into this role will be directly positioned to take over the department and lead the full estimating team.
About the Role
As a Senior Estimator, you will play a key role in pricing and winning a diverse range of projects across the Chicagoland area. You'll work alongside leadership, develop junior estimators, and influence the long-term strategy of the preconstruction group.
Responsibilities
Lead estimating efforts for projects ranging from $5M-$70M
Prepare detailed conceptual and hard-bid estimates
Manage budgets, quantity take-offs, subcontractor outreach, and bid leveling
Collaborate with preconstruction, operations, and executive teams
Present proposals and pricing strategies to ownership
Support, mentor, and develop junior estimators
Help shape department processes and best practices
Transition into the VP of Estimating role as the current VP retires
Project Portfolio
Commercial & corporate interiors
Healthcare
K-12 & higher education
Industrial & manufacturing
Multifamily & mixed-use
Municipal & civic buildings
What They're Looking For
8-20+ years of estimating or preconstruction experience
Strong commercial GC background (ground-up + interiors)
Ability to lead estimates independently
Strong local subcontractor relationships
Experience mentoring or supporting junior estimators
What They Offer
$130,000-$175,000 base salary
Annual bonus
Free healthcare for you and your family
401(k) with match
Stable, long-term pipeline of work across Chicago
Career progression to VP of Estimating within 2-3 years
Opportunity to lead a division within a financially strong, growing GC
About the Company
This firm is a well-established, Chicago-based GC delivering over $500M annually. They're known for high-quality work, strong client relationships, and a culture that promotes internally. With the upcoming retirement of their long-time VP of Estimating, this is a rare opportunity to step into a senior leadership role at a major contractor.
Sr. Director of Compliance and Privacy
Senior director job in Chicago, IL
Job Title: Sr. Director of Compliance and Privacy
We're seeking an experienced Compliance and Privacy Official to drive our organization's corporate compliance and privacy programs. As a strategic advisor to executive leadership, the Board of Directors, and governance committees, you'll foster a culture of ethics, accountability, and transparency.
About the Role:
Oversee privacy programs, including HIPAA and GDPR compliance
Lead cross-functional teams to investigate and resolve privacy incidents
Manage the Compliance and Ethics Program, addressing compliance issues and reporting to leadership and the Board
Serve as a subject matter expert for government program compliance, including Medicare Part D
Develop and lead a high-performing compliance and privacy team
Responsibilities:
Privacy Program Leadership: Oversee privacy programs and lead incident response efforts
Corporate Compliance Oversight: Manage compliance programs and address compliance issues
Government Programs Compliance: Serve as a subject matter expert and chair compliance committees
Team Leadership: Develop and lead a high-performing team
Systemwide Engagement: Promote best practices and coordinate incident response efforts
Training & Education: Oversee compliance and ethics training programs
Requirements:
Master's Degree in Law (must have)
12+ years of experience in healthcare compliance and privacy
Proven ability to lead teams and drive organizational change
Deep understanding of healthcare compliance, privacy program administration, and data security technologies
Excellent analytical and communication skills
Preferred Certifications:
Licensed Attorney
Professional, Academy for Health Care Management (PAHM)
Certified Information Privacy Professional (CIPP)
What Our Client Offer:
Opportunity to lead compliance and privacy initiatives in a dynamic healthcare organization
Collaborative and inclusive work environment
Professional growth and development opportunities
If you're a seasoned compliance and privacy professional looking to make a difference, we'd love to hear from you!
Application Management Services (AMS) Director
Senior director job in Chicago, IL
About Us
Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit ************************
Job Summary
The Application Managed Services Director is responsible for the strategy, oversight, and management of the delivery of EHR application support services at Impact Advisors. This person will lead our Quality Center of Excellence, oversee reporting and metrics, develop our tech-forward strategy, and ensure adherence to IT Service Management (ITSM) best practices and SLAs while driving continuous improvement in service quality.
Key Responsibilities
Service Delivery Management & Reporting
Oversee the end-to-end delivery of IT services to clients, ensuring SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and KPIs (Key Performance Indicators) are consistently met or exceeded across all clients.
Work with engagement leaders to understand client reporting requirements.
Monitor and audit processes to ensure compliance with internal and external standards.
Direct developers on the development and maintenance of reports for internal purposes and client presentations.
Report Service Delivery trends regularly to AMS leaders and managers for follow up, training, and communication.
Participate in onboarding new clients and advise on best practices for ITIL and workflows balancing firm and client interests.
Lead or collaborate on the development of new service offerings as they integrate with service delivery management.
Quality Center of Excellence
In partnership with AMS Leaders, develop and operate an industry leading quality management framework to monitor and improve service delivery across multiple clients.
Conduct root cause analysis (RCA) for major incidents and recurring issues, driving corrective actions and preventive measures.
Lead continuous service improvement initiatives to enhance service quality and client satisfaction.
Gather feedback through surveys, meetings, and other channels to identify areas for improvement.
Drive the adoption of technology, automation, and other best practices to improve service efficiency and reduce manual intervention.
Client Relationship & Communication
Support engagement leaders in conducting regular service review meetings with clients to discuss performance, improvements, and future service needs.
Provide timely and transparent communication on service status, incidents, and planned changes.
Prepare and present service performance reports, highlighting trends, risks, and opportunities for improvement.
Manage client expectations and ensure alignment between service delivery and business objectives.
Team Leadership & Collaboration
Lead and mentor a team of engagement leaders and service delivery professionals, fostering a culture of accountability and continuous learning.
Collaborate with business development and engagement leaders to identify opportunities for service expansion and upselling.
Coordinate with external vendors and partners to ensure seamless integration and delivery of services.
Promote a customer-first mindset across the organization, emphasizing the importance of quality and service excellence.
Qualifications
Education & Experience
Bachelor's degree in Information Technology, Business Administration, or a related field (Master's degree preferred).
7+ years of experience in IT Service Management or Service Delivery, preferably within a Managed Service Provider (MSP) or IT outsourcing environment.
Proven experience managing client relationships and delivering IT services aligned with ITIL best practices for large organizations.
Skills & Competencies
Strong knowledge of ITIL frameworks (ITIL 4 certification preferred).
Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar).
Strong Technology and platform integration skills (AI, chatbots, automation tools, Microsoft Copilot).
Strong reporting skills, (Power BI or similar business intelligence tools)
Excellent problem-solving, analytical, and decision-making skills.
Exceptional communication and interpersonal skills, with the ability to manage client relationships and lead cross-functional teams.
Strong project management skills, with the ability to handle multiple priorities and deadlines.
Experience with quality management frameworks (e.g., ISO 9001), process improvement (Lean Six Sigma), etc.
Key Performance Indicators (KPIs)
SLA and OLA compliance rates
Customer satisfaction (CSAT) and Net Promoter Score (NPS)
Incident resolution and change implementation times
Quality audit scores and process compliance rates
Implementation of technical innovations to improve quality or efficiency
Additional Information
Ability to travel to client sites, as needed.
Work schedule is typically M-F.
This role reports to the Managed Services VP.
At Impact Advisors, we prioritize transparency and equity in our compensation practices. This role has a salary range of $150,000 - $190,000 and may also be eligible for an annual bonus. This range accounts for various factors, including skills, experience, training, certifications, and organizational needs.
Our People and Culture
At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.
Join Impact Advisors and make a real difference in healthcare.
Senior Director of Stewardship and Donor Services
Senior director job in Milwaukee, WI
TWB Fundraising is conducting this search on behalf of the Greater Milwaukee Foundation.
The Greater Milwaukee Foundation seeks a Senior Director of Stewardship and Donor Services to join our mission-centered, collaborative team during an exciting period of growth as we steward our donors and funds and continue to grow the financial assets and community impact of the Foundation.
As the Senior Director, you will have both internal and donor-facing leadership responsibilities, ensuring the Foundation provides exceptional donor services and stewardship, managing a dedicated team of Philanthropic Advisers, actively engaging with a personal portfolio of high-level donors and prospects, and overseeing high-profile signature events.
This role is a blend of management, strategy, collaboration, and hands-on implementation, combining oversight of operations and processes with motivating and inspiring team members and donors-all in a complex community foundation space.
The Senior Director reports to the Vice President, Development & Philanthropic Services.
About Us
The Greater Milwaukee Foundation is Wisconsin's largest community foundation. Since 1915, the Foundation has been at the heart of the civic community, helping donors achieve their greatest philanthropic impact, elevating the work of changemakers across neighborhoods, and bringing people and organizations together to help the region thrive.
Deep commitment to our community
Leveraging generations of community knowledge, cross-sector partnerships and with more than $1 billion in financial assets, the Greater Milwaukee Foundation is committed to reimagining philanthropy, catalyzing systems change, convening and following community voices, and building inclusive culture to transform the region into a Milwaukee for all.
Our team
The Foundation's dedicated and experienced donor services team helps donors establish and manage philanthropic funds, navigates complex giving methods, and provides expert guidance in making grant recommendations. The team also helps donors connect with community needs and manage their charitable giving.
Core values
The Greater Milwaukee Foundation's work and decision-making is guided by the core values of integrity, service, effectiveness and inclusion, and advancing a Milwaukee for all.
Primary Duties and Responsibilities
Lead, manage, and motivate a six-person team of Philanthropic Advisers, establishing and monitoring department and individual qualitative and quantitative performance goals and coaching and mentoring team members to excel in their individual roles and collaborate as a team.
Design, implement, and evaluate annual philanthropic advising team strategies and strategic goals for the department in partnership with the Vice President, Development & Philanthropic Services and DPS team directors, including work with portfolios of individuals, agencies and supporting organizations and strategies that advance the Foundation's commitment to racial equity and inclusion.
Serves as a trusted fundraising partner, managing and deepening relationships with a personal portfolio of 50-75 current and prospective high-touch donors, helping them to realize their philanthropic goals. This includes facilitating the donor engagement process of qualification, cultivation, solicitation and stewardship, resulting in establishing and building funds, meaningful grantmaking and co-investing that align with the Foundation's priorities, and legacy commitments, including partnership with the DPS team, Community Impact, and Milwaukee Succeeds.
Update and oversee organization of department policies, processes, and procedures, ensuring staff are trained and consistently follow protocols and standards.
With attention to detail, collaborate with DPS team directors, and across Marketing and Communications, Operations, and Finance Departments to ensure creative, impactful, and engaging donor stewardship and exemplary fund holder services; includes timely and personalized donor communications, preparing and presenting fund/gift proposals and agreements, and accurate fund documentation.
Oversee planning and execution of large-scale signature events and ongoing donor engagement opportunities that advance donor and adviser stewardship and the Foundation's strategic vision.
Enhance the Foundation's visibility in the Milwaukee community by participating in community events, active networking, and speaking to boards of directors and community groups about leadership activities and co-investment opportunities.
Actively demonstrate a passion for the mission, vision, and values of the Greater Milwaukee Foundation.
Essential Qualifications
Seven or more years of progressive experience in management and nonprofit fund development including major gifts, donor relations, or planned giving
Five or more years of successful supervisory experience and strong collaborative leadership guiding and mentoring high-performing teams
Demonstrated commitment to racial equity and inclusion
Dependable and self-motivated with proven ability to multi-task, take initiative, problem solve and meet deadlines in a complex, fast-moving work environment
Team player with superior customer service skills, ability to interact effectively with people from diverse backgrounds, with attitude of service and ability to motivate others
Proven skill in communicating respectfully and persuasively, verbally and in writing, to diverse audiences including staff, board, donors, and community leaders
Attention to detail in knowledge and understanding of policies, creation of procedures, and training of staff to follow protocols
Proficiency in Microsoft Office Suite applications and CRMs and other fundraising technology required
Undergraduate degree required; graduate degree preferred
Why You Should Join Us
The Greater Milwaukee Foundation offers an extraordinary opportunity to join one of the most respected and trusted organizations in Milwaukee at an important moment in our lifecycle: having completed a record-breaking fundraising campaign and in the midst of developing a new strategic plan, the Foundation is a catalyst for transformational change, reshaping Milwaukee as a region where everyone thrives.
Under the leadership of our visionary CEO, whose commitment and connection to people is palpable, the Foundation's internal culture is evolving and flourishing, with renewed vigor around honoring our past and the freedom to reimagine how we work and interact with each other.
When you join our dedicated staff, you will enjoy a supportive and stimulating work environment that encourages learning and professional growth, access to organizational leadership, and dedicated colleagues who share your commitment to creating change and positive impact in our community.
Location
Milwaukeeans love our city and know this “Fresh Coast” community is becoming a destination for professionals seeking a family-friendly, accessible lifestyle with all the amenities of a large city.
Known for its unique blend of historic charm and modern design, Milwaukee has great neighborhoods, a variety of ethnic festivals, a thriving local music and performing arts scene, outstanding museums, an award-winning culinary landscape, and a wealth of outdoor activities such as bike and hiking trails-and an amazing lakefront-with an affordable cost of living and friendly flair.
Compensation and Benefits
The Greater Milwaukee Foundation offers a competitive salary and generous benefit package that includes health, dental, vision, flexible spending, life insurance, 403(b) retirement plan, parental leave, tuition reimbursement, paid time off, an inclusive dress code, and free parking. A hybrid work schedule may be possible.
The salary for this position is $130,525.
The Greater Milwaukee Foundation is an Equal Opportunity Employer and actively encourages candidates of all backgrounds, including people of color, women, LGBTQ individuals, people with disabilities, and veterans to apply.
Instructions for Applicants
To apply, please submit the following merged into one PDF:
Cover letter describing your interest in the position, your interest in and understanding of the Greater Milwaukee Foundation's mission, and your salary requirements
Resume that demonstrates your experience in each of the core functions of the position
Inquiries and questions will be held confidentially and may be directed to Anne Summers at ***************************. No phone calls or applications submitted by mail. Apply early for best consideration.
Recruitment will continue until the position is filled.
Vice President Operations
Senior director job in Kenosha, WI
Vice President (VP) of Operations is a senior executive responsible for the entire operational strategy and execution of our five (5) food manufacturing facilities. Oversee all aspects of production to ensure efficiency, profitability, and compliance with strict safety and quality standards.
Key Responsibilities
• Operational Leadership: Lead and optimize daily operations across multiple production facilities, including manufacturing, supply chain, quality control, logistics, and distribution.
• Strategic Planning & Execution: Develop and implement operational strategies that align with the company's long-term growth objectives and profitability targets.
• Production Efficiency & Performance: Identify and execute initiatives to improve productivity, reduce waste, manage costs, and ensure timely delivery of products.
• Quality Assurance & Compliance: Ensure all products meet company standards, customer expectations, and industry regulations (FDA, USDA, HACCP, etc.).
• Team Management: Build, mentor, and manage cross-functional teams; drive a culture of accountability, safety, and continuous improvement.
• Financial Oversight: Manage operating budgets, capital expenditures, and resource allocation to maximize ROI and operational efficiency.
• Technology & Innovation: Leverage technology and automation to modernize production capabilities and gain competitive advantages.
• Sustainability & Risk Management: Oversee initiatives related to environmental sustainability, safety, and risk mitigation across operations.
Qualifications
• Bachelor's degree in Operations Management, Food Science, Engineering, or a related field (Master's or MBA preferred).
• 15+ years of progressive leadership experience in operations within the food manufacturing industry.
• Deep understanding of food production processes, supply chain management, and regulatory compliance.
• Proven track record of driving operational excellence, cost efficiency, and team performance.
• Strong leadership, decision-making, and interpersonal skills.
• Experience with ERP systems, lean
Senior Director, Applications & Data Platforms
Senior director job in Chicago, IL
This is a hybrid position requiring 2 days per (Tuesday and Wednesday) in-person each week. Office is located in downtown Chicago, IL in the Streeterville/Mag Mile area.
Reporting to the VP of Information Technology, the primary purpose of this position is to successfully direct the strategic and operational management of AOA's enterprise applications and underlying data environment. The incumbent manages interdepartmental and cross-functional teams in all project phases from requirements definition and solution design to testing, deployment and end user training. This position ensures all core business systems including AMS/CRM, LMS, custom-built PHP and .NET applications, and other mission-critical solutions are secure, scalable, and aligned with organizational priorities.
ESSENTIAL FUNCTIONS
Provide strategic oversight and operational management of AOA's application ecosystem, including AMS/CRM (Salesforce/Fonteva, Cobalt), LMS, websites, and custom-built applications, ensuring best practices for configuration and integration.
In partnership with VP of IT, oversee project portfolio from requirements to go-live, ensuring they align with organizational priorities, budget, and timelines.
Collaborate with internal stakeholders, technical leads, and subject matter experts to translate business needs into technology solutions.
Lead all activities related to the design, planning, implementation, and administration of AOA's core business systems, including development, configuration, upgrade planning, systems testing and QA, security, backup, recovery, and user support.
Serve as project lead on complex technology initiatives, guiding requirements gathering and solution design.
Oversee system integrations, API management, and data exchanges across platforms to reduce silos and improve organizational data flow.
Lead development of new features in PHP and .NET environments, making certain adherence to secure coding practices, scalability, and maintainability.
Supervise database administration efforts, consisting of architecture, performance enhancements, monitoring, and security.
Partner with data analyst team members to make sure data solutions meet current and future reporting, integration, and analysis needs.
In partnership with VP of IT, manage external vendor relationships for custom-built applications and SaaS products including project oversight, SOW and contract management, and SLA performance.
Define and maintain application governance processes for core business systems and support change management efforts.
Contribute to data governance and quality efforts to keep consistent definitions and reliable data flows across platforms.
In partnership with VP of IT, develop and manage annual budgets for enterprise applications and data platforms, providing financial oversight for projects, SaaS products, and vendor operations.
Supervises the creation & updating of critical SOPs and training for AOA.
Provides leadership, direction, and management to the team, including providing feedback, coaching support, mentoring, performance management, and professional development opportunities as appropriate.
Foster a culture of accountability, collaboration, and continuous improvement.
Continuously research emerging technologies, such as AI, automation, and integration tools, to identify opportunities that modernize AOA's technology ecosystem.
Participates in industry and other professional networks to ensure awareness of industry standards, trends, and best practices to strengthen organizational and technical knowledge.
Performs other duties as assigned.
MINIMUM QUALIFICATION OR EQUIVALENTS
Education: Bachelor's degree in a computer science, information technology, software engineering or equivalent work experience
Experience:
8+ years of work experience managing enterprise applications, database services, or software development, with at least 3 years in a leadership role.
Experience implementing, supporting, and optimizing Fonteva and/or Salesforce systems.
Proven success managing custom-built applications using PHP, .NET, or similar web applications.
Strong understanding of database architecture and performance optimization.
Experience managing 3rd party vendors.
Experience gathering, refining, and prioritizing requirements.
Knowledge of both agile and traditional project management principles and practices.
Experience with managing governance initiatives to guide strategy and prioritize initiatives across core enterprise systems.
Excellent verbal and written communication skills.
Ability to translate and bridge the gap between technical and business stakeholders.
Experience managing budgets.
Ability to provide constructive feedback on assignments.
Strong troubleshooting and problem-solving skills.
Excellent organization skills and attention to detail.
Experience in an association, nonprofit, or member-based organization preferred.
Licensure or Certification: N/A
Special Skills:
Strong background in software development and project management
Experience with Fonteva/Salesforce
Familiarity with PHP, Laravel, C#.NET, MSSQL
Familiarity with WordPress a plus
Familiarity with Cobalt/MS Dynamics a plus
Aptitude to learn and leverage new technologies
PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT
This position is based in the AOA Chicago office, requiring 2 days per (Tuesday and Wednesday) in-person each week.
Physical demands include the ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
American Osteopathic Association is unable to sponsor work visas at this time.
Sr. Manager, Cloud Architecture
Senior director job in Lake Forest, IL
Direct Hire
Salary: ~ $160-$180k + bonus
Hybrid: Lake Forest, IL (3 days a week on-site)
About the Role
As the Sr. Manager of Cloud Architecture and Engineering, you will lead the strategic design, implementation, and governance of cloud platform solutions across the enterprise. Your mission is to ensure secure, scalable, and resilient cloud services that support the digital transformation. You will collaborate closely with operations, security, and business stakeholders, as well as managed service partners, to maximize the value of cloud investments.
Responsibilities
Lead Cloud Strategy and Architecture
Define and evolve the enterprise cloud architecture to align with business goals, ensuring scalability, sustainability, and technical excellence.
Design Resilient Cloud Solutions
Architect cloud environments with a focus on high availability, disaster recovery, performance, and security for both COTS applications and internal workloads.
Drive Cloud Modernization
Lead initiatives to transition from IaaS to PaaS and native cloud services, optimizing operational efficiency and business value.
Implement FinOps Practices
Develop financial governance strategies that promote cost transparency, accountability, and optimization across cloud resources.
Oversee Cloud-Based Software Deployment
Manage the integration, configuration, and lifecycle of commercial software in cloud environments, ensuring compliance and performance.
Establish Cloud Governance Frameworks
Implement robust technical and financial governance models to ensure policy adherence and consistent standards across the cloud landscape.
Promote Cloud-Native Adoption and Automation
Advocate for cloud-native tools and automation to enhance agility, reduce manual effort, and improve scalability.
Minimum Qualifications
7+ years of experience in hosting operations, preferably in manufacturing environments.
Proven ability to communicate cloud operations concepts and cost models to both technical and business stakeholders.
Experience working in hybrid delivery models with internal teams and managed service providers.
Hands-on experience with AWS in hybrid environments (IaaS and PaaS).
Deep understanding of:
Cloud infrastructure and security
Identity management
Infrastructure as code and automation
High availability and disaster recovery solutions
Strong incident management and problem-solving skills.
Experience building and managing hosting operations teams, including vendor oversight.
Familiarity with ITIL practices and both Agile and Waterfall methodologies.
Working knowledge of CI/CD pipelines and securing cloud workloads.
Preferred Qualifications
Certification in AWS or other cloud platforms.
Experience implementing FinOps frameworks.
Background in enterprise architecture or cloud governance.
Vice President of Client Success
Senior director job in Chicago, IL
Westward360 is looking to add a Vice President of Client Success to join our leadership team. This is an exciting opportunity for an experienced leader to drive client retention, satisfaction, and long-term growth across our organization. If you are passionate about delivering an exceptional client experience, developing high-performing teams, and shaping the future of community association management, we want to hear from you.
Westward360 is a leader in the Community Management industry, with locations across the map. We service condo, townhome, and homeowner associations, and provide rental management services to multi-family, single-unit, and co-op properties.
What we offer:
Base salary range of $100,000 - $110,000
Target bonus opportunity up to 20% of base salary
Monthly cell phone stipend
Flex work environment: Chicagoland hybrid or remote
Medical/Dental/Vision insurance
Front loaded PTO
401k - Company match up to 4%
Long and short term disability at no cost to employee
Leadership growth opportunities within a fast-growing organization
What you'll do:
The Vice President of Client Success will lead strategic initiatives to enhance client retention, strengthen relationships, and elevate the overall client experience. This role will also oversee the Director of Training and Customer Service to align training, customer support, and retention strategies company-wide.
Client Retention & Success Strategy
Develop and execute client retention strategies to drive long-term association partnerships.
Establish KPIs and success metrics for retention, client health, and satisfaction across all communities.
Oversee retention programs, including early warning systems for at-risk clients and proactive engagement strategies.
Leverage NPS scores, surveys, and other feedback tools to identify trends, improve service delivery, and track progress.
Partner with executive leadership to align client success initiatives with company growth objectives.
Client Experience & Engagement
Build scalable programs that enhance the client journey from onboarding through renewal.
Establish best practices for proactive client communication and relationship management.
Lead periodic client review processes to ensure satisfaction, highlight performance, and reinforce value delivered.
Serve as an executive sponsor for key client accounts and escalations when needed.
Community Manager Success & Training Oversight
Collaborate with HR, Learning & Development, and Operations to design and oversee training programs for Community Managers and client-facing staff.
Provide strategic direction for professional development, tools, and resources to help Community Managers deliver exceptional service.
Foster a culture of accountability, empowerment, and continuous improvement within the client success function.
Partner with Regional Leadership to identify skill gaps, design development opportunities, and improve manager retention.
Leadership & Collaboration
Lead, mentor, and grow the Client Success team, ensuring alignment with company values and strategic goals.
Collaborate cross-functionally with Operations, Sales, Marketing, Onboarding, and Maintenance teams to ensure a seamless and consistent client experience.
Present data-driven insights and recommendations to the executive team and board of directors.
Serve as a thought leader on client retention and success in the community association management industry.
What you'll need:
10+ years of progressive leadership experience in client success, account management, or operations within the community association management industry or a related service industry.
Proven track record of developing and executing client retention strategies and programs.
Experience with NPS or other client sentiment measurement tools, with the ability to translate data into actionable insights.
Strong background in training, coaching, and developing client-facing professionals.
Excellent leadership, communication, and relationship management skills.
Ability to thrive in a fast-paced, growth-oriented environment with a strong service mindset.
Bachelor's degree in Business, Management, or related field (Master's degree preferred).
CAI designations (CMCA, AMS, or PCAM) strongly preferred or considered a plus.
About Westward360:
Westward360 is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we're your all-in-one real estate solution.
*Disability Notice: Disclosure is divulging or giving out personal information about a
disability. It is important for the employee to provide information about the nature of the
disability, the limitations involved, and how the disability affects the ability to learn and
/or perform the job effectively. The employer has a right to know if a disability is involved
when an employee asks for accommodations. Deciding if, when, and how to share
disability-related information with a prospective or current employer can be
overwhelming but we ask to please request a required accommodation prior to your first
date of work. *Please note, a doctor's note may be requested by Human Resources,
depending on the accommodation being requested, on a case-by-case basis.
Director of Research Development
Senior director job in Chicago, IL
Research and Development Director - Food
Chicago, IL
$160,000 - $185,000 + 20% Bonus + Extensive Training + Food Safety Certifications + Exceptional Benefits + Competitive PTO + Holiday + 401(k) + Weekends Off!
Are you an experienced food R&D professional with a proven track record of managing teams and operations across multiple sites? Ready to step into a Director role where you can drive innovation, develop new products, and oversee major R&D initiatives?
Are you looking to join a market leader in a rapid growth phase with a portfolio of food brands, committed to investing in cutting-edge machinery, exciting new product development, and the growth of its people?
This industry-leading food manufacturer is known for its wide range of high-quality products and sustained success. With multiple state-of-the-art facilities across the US and a strong track record of growth, including recent acquisitions, they are now seeking an R&D Director to lead innovation, develop new products, improve existing products, and drive technical excellence across multiple sites.
This brand-new role offers the opportunity to lead R&D across multiple sites and large teams, collaborating closely with Marketing, Sales, Operations, and Supply Chain. You will drive new ideas from concept through commercialization, ensuring compliance with USDA, FDA, and other regulatory standards, and oversee large-scale R&D projects across the organization.
This role is ideal for an experienced food R&D professional looking to step into a Director position, lead key projects across multiple sites, and drive innovation across the organization.
The Role:
Develop and lead R&D strategy across multiple sites, driving innovation from concept to commercialization
Oversee product development, testing, scale-up, and compliance with USDA/FDA standards
Lead, coach, and mentor technical teams while managing R&D budgets and resources
The Person:
Experience leading food R&D projects across multiple sites
Bachelor's degree in Food Science, Engineering, or a related field
Experienced leader of technical teams with strong food processing, and safety knowledge
Key Words: Research & Development Leadership, Innovation Strategy, Cross-functional Leadership, Team Development, Mentorship, Strategic Roadmap, New Product Development (NPD), Product Innovation, Reformulation, Product Optimization, Clean Label Development, Sensory Evaluation, Shelf-life Studies, Food Chemistry, Food Technology, Process Development, Scale-up from Pilot to Production, Manufacturing Process Optimization, Continuous Improvement, Cost Reduction Initiatives, Regulatory Compliance, FDA, USDA, CFIA, EFSA, Food Safety, HACCP, FSMA, SQF, BRC, Quality Assurance, Quality Control, Market Trend Analysis, Customer Collaboration, Commercialization, Intellectual Property, Patents, Sustainability Initiatives, Formulation Development, Pilot Plant Operations, Ingredient Functionality, Process Engineering, Data-driven Decision Making
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Seamus Curtin at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Senior Pursuits Manager
Senior director job in Chicago, IL
Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients.
We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments.
This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused.
ESSENTIAL DUTIES & RESPONSIBILTIES:
Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals.
Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution.
Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery.
Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials.
Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations.
Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits.
Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes.
Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business.
Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability.
QUALIFICATIONS:
Education: Bachelor's degree.
5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required.
Extremely strong written and verbal communication skills.
Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment.
Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively.
Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority.
Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions.
Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator).
QUALITIES & ATTRIBUTES:
Positive, proactive individual who takes initiative and follows through on projects/responsibilities.
Quick learner and highly motivated self-starter who can work with limited guidance.
Confident, compelling communicator with developed presentation skills.
Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality.
Ability to thrive in a dynamic environment.
Superior organizational skills and attention to details.
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
Director of Operations
Senior director job in Evanston, IL
Director of Operations - ExtendMed
ExtendMed is a modern healthcare engagement platform transforming how life sciences organizations connect, educate, and collaborate with key stakeholders across the product lifecycle. From virtual advisory boards to speaker programs and patient community initiatives, our platform powers high-impact, compliant, insight-driven engagements-all in one centralized, tech-enabled environment.
We partner closely with emerging and mid-size pharmaceutical and biotech companies to deliver customized, technology-forward solutions supported by a high-touch service model. As we scale, we're building the next generation of medical engagement technology-and we're looking for proactive, tech-savvy leaders to help shape that future.
About the Role
We're seeking a Director of Operations to build, lead, and optimize the operational backbone of ExtendMed. This senior leader will shape how we deliver high-quality, compliant, and scalable engagements for our life-sciences customers.
You will own operational strategy, process architecture, systems implementation (including customer ticketing and billing workflows), workforce planning, and direct management of our Program Manager (PM) team. This is a hands-on strategic role for a leader who excels at building systems, improving efficiency, and guiding teams through growth.
What You'll Lead
Operational Strategy & Leadership
• Define and execute ExtendMed's operational framework to support company growth and service excellence.
• Build scalable workflows, KPIs, and operational dashboards that improve decision-making.
• Provide day-to-day leadership that reflects ExtendMed's mission, values, and commitment to high-touch service.
Process Design & Quality Assurance
• Architect and maintain SOPs, workflow documentation, and cross-functional operating procedures.
• Standardize delivery processes across the Program Manager team.
• Ensure operational compliance and quality across all client-facing work.
Ticketing System Ownership
• Lead the selection, configuration, rollout, and governance of a customer support/ticketing system.
• Define SLAs, escalation paths, and reporting for operational visibility and rapid issue resolution.
Billing Operations & Financial Alignment
• Oversee billing accuracy, workflow integration, and forecasting needs across accounts.
• Partner with Finance to support profitability, cash flow, and operational planning.
People Leadership: Program Manager Team
• Directly manage, develop, and inspire the Program Manager (PM) team.
• Set performance expectations, provide coaching, and create a success-oriented culture.
• Support PMs in translating client business requirements into developer-ready user stories.
Cross-Functional Collaboration
• Partner with Development to ensure technical execution aligns with client requirements.
• Align closely with Sales and Client Strategy to forecast resource needs and workflow capacity.
• Represent Operations in planning, executive meetings, and client escalations.
What You Bring
• 8-12+ years in operations, program management, or service delivery roles-ideally within SaaS, healthcare, or life sciences.
• Leadership experience managing cross-functional teams and operational change.
• Expertise in process documentation, workflow design, and systems implementation.
• Strong financial acumen and experience overseeing billing or project financials.
• Exceptional communication skills and ability to influence across technical and non-technical teams.
Why Join ExtendMed
• High-impact leadership role shaping the future of a mission-driven healthcare engagement company.
• A tight-knit team of smart, positive problem-solvers.
• Opportunity to architect scalable solutions in a growing, client-centric organization.
• Friendly work environment, competitive benefits, and a central Evanston location.
Contact
Amy Ravi, CEO
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Director of Operations
Senior director job in Waukesha, WI
At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.
You'll be challenged and rewarded. Make friends and have fun. Improve our customers' processing performance and efficiency every day. Help build the future of liquid processing automation. We're proud of that and hope you will be too.
Do we have your attention?
Keep reading.
TechniBlend is seeking a Director of Operations to join their team. Reporting to the Vice President/General Manager, the Director of Operations is responsible for overseeing the manufacturing processes, including materials management, planning, production control, mechanical & electrical assembly, and inventory management. This position is also responsible for managing plant safety and facility maintenance.
The Director of Operations oversees all manufacturing activities while balancing tactical and strategic business directives. He/she must also be ready to demonstrate their skill and experience in a manufacturing environment delivering continuous improvement and driving professional development of the people. The primary goal of the of this role is to ensure that all manufacturing processes and related activities operate at the highest levels of Safety, Quality, Delivery & Cost performance.
Reporting to the position will be: procurement, production control, planning, manufacturing supervisors and managers.
Are you passionate about this work?
Maintain and enforce safety protocols and compliance guidelines.
Monitor budget and utilize operational resources. Manage the selection, training, and development of production staff.
Develop and guide team to accomplish goals established for 5S and Lean projects. Identify and lead process improvement opportunities.
Collaborate effectively across all functions on business initiatives and daily order execution.
Enforce system and company policies and procedures. Actively participate with the management team to support and implement strategic objectives.
Develop and drive key performance indicators to the highest standards of performance in safety, quality, delivery, and cost.
Provide support to other functions in determining manufacturing capabilities, product lead times, and cost estimates.
Participate and lead projects aimed at improving on time delivery and inventory turns; reducing cost of quality and obsolescence risk; and increasing productivity and efficiencies.
Materials Management
Oversee the management of procurement, planning, production control, inventory, warehouse/shipping & receiving.
Drive material savings to achieve strategic objectives.
Leverage systems to optimize planning, procurement, and warehouse management.
Oversee the management of inventory planning & controls, including but not limited to: Developing stocking & replenishment strategies, setting safety stock, min/max and re-order point parameters, and define and establish inventory classifications.
Drive problem-solving and continuous improvement to improve planning process.
Quality
Implement business process standard operating procedures (SOP's).
Drive problem-solving, lessons learned and corrective actions.
Develop and implement quality control procedures and protocols.
Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Work closely with Engineering to improve existing products.
Identifying and resolving workflow and production issues
What's in it for you?
There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!
If this sounds like you, we want to connect!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
8-10 years' experience in manufacturing operations, which could include engineering, quality, materials, planning, manufacturing, or production in a design-to-build environment.
Bachelor's degree in an Engineering discipline, preferably industrial, mechanical, or electrical engineering.
Knowledge and experience in engineered to order manufacturing processes/timelines.
Ability to analyze and appropriately determine schedule priorities and how they relate to the engineering department as well as manufacturing and assembly.
Proven track record of managerial expertise, involving manufacturing-based problem solving, personnel management and employee morale development.
Excellent computer skills (Microsoft Office - Word/Excel,) and knowledge of MRP/ERP systems.
Excellent interpersonal skills and ability to successfully handle a multi-tasked role.
Results-oriented, resourceful, self-motivated, professional etiquette, customer-service-oriented with the demonstrated ability to lead, coach and inspire others to the same behaviors.
Analytical thinker and passion for root-cause problem solving.
Works effectively, collaboratively, and respectfully in a team environment.
Comfortable in cross-functional roles.
Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
Curious about life at ProMach?
Follow us on LinkedIn, Twitter, and Instagram!
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Director of Operations
Senior director job in Chicago, IL
We are partnered with a a dynamic, private equity-backed ingredients, flavors, and sauces company with ambitious growth plans to triple in size over the next few years. With a strong product portfolio and a growing customer base, we are seeking a seasoned operations leader to help scale the business while driving operational excellence, efficiency, and profitability.
Role Overview
This is a unique, hands-on executive role combining VP of Operations and General Manager responsibilities. The ideal candidate will have a strong operational background in the ingredients, flavors, or food production space and a proven track record of turnarounds and scaling businesses. You will be responsible for overseeing the full spectrum of operations - manufacturing, supply chain, quality, logistics, and continuous improvement - while partnering closely with the CEO and private equity investors to execute aggressive growth plans.
Key Responsibilities
Lead all day-to-day operations across manufacturing, supply chain, procurement, quality, and logistics.
Develop and execute strategies to scale the business to $100M+, ensuring operational processes and infrastructure keep pace with growth.
Identify and implement operational improvements, including cost optimization, workflow automation, and process standardization.
Drive turnaround initiatives for underperforming areas, ensuring sustainable improvements in efficiency, throughput, and profitability.
Partner with private equity stakeholders on strategic initiatives, including M&A, capital projects, and operational performance metrics.
Build, mentor, and lead high-performing teams, instilling a culture of accountability, continuous improvement, and operational excellence.
Oversee regulatory compliance, food safety standards, and quality assurance programs across all manufacturing and supply chain operations.
Collaborate with sales, marketing, and R&D teams to ensure operational alignment with business growth objectives.
Qualifications & Experience
Proven operational leadership in the ingredients, flavors, or food production industries.
Hands-on experience in high-growth and/or turnaround environments, preferably in a private equity-backed business.
Strong financial acumen, with experience managing budgets, P&L, and operational KPIs.
Experience leading multi-site manufacturing or co-manufacturing networks a plus.
Exceptional problem-solving, project management, and people leadership skills.
Comfortable working in a fast-paced, entrepreneurial environment with multiple competing priorities.
Bachelor's degree required; MBA or advanced business degree preferred.
Why Join
Opportunity to shape the operations of a high-growth, PE-backed company with ambitious expansion plans.
Work closely with seasoned leadership and investors to execute strategic initiatives and make a tangible impact.
Lead a passionate, high-performing team dedicated to excellence and innovation in the ingredients and flavors industry.
Associate Director of Credentialing
Senior director job in Chicago, IL
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Credentialing team! The Associate Director of Credentialing supports the Director of Credentialing by overseeing initial credentialing, recredentialing, privileging, and ongoing monitoring of credentials and regulatory requirements for all licensed and credentialed providers and employees of Erie Family Health Centers; responds to regulatory changes and assists with strategic directions to ensure operational efficiency and compliance with all credentialing-related functions; develops implementation tools, techniques, and evaluation protocols to oversee and improve a centralized process and to maintain high standards for compliance
At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
*Compensation is based on each candidate's experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.
Main Duties & Responsibilities
Collaborates with the Director of Credentialing with developing and implementing policies and protocols necessary to verify and ensure that Erie licensed independent practitioners and other licensed and certified clinical staff are processed in accordance with Erie and industry practice standards and ensures successful results on external surveys or audits of regulatory practices.
Supervises, trains and coaches Credentialing Specialists, new and current, to ensure performance outcomes for department's goals.
Directs and oversees all aspects of credentialing processes to ensure compliance with all standards, bylaws, state and federal requirements, accreditation standards (includes but not limited to National Committee for Quality Assurance (“NCQA”), Health Resources Services, Administration (“HRSA”) and Centers for Medicare and Medicaid (“CMS”)), payer plans and enrollments, immigration support, professional liability coverage and protections, and Human Resources.
Manages all disclosures of claims history, adverse and disciplinary actions with Director of Credentialing, Chief Clinical Officer, and Compliance Officer. Participates with submission of regulatory reporting of disclosures to hospitals, payer plans, and to State and federal agencies.
Maintains knowledge of current and changing regulatory requirements and assists with necessary policy revisions, communication of changes to credentialing specialists, HR and provider leadership, and other Erie employees and business partners.
Education
Required:
High School diploma or equivalent required
Current NAMSS Certification as Certified Professional Medical Services Management (“CPMSM”) or Certified Professional Credentialing Specialist (“CPCS”).
Preferred:
Undergraduate or graduate degree in healthcare or business management a plus.
Dual certification a plus (both a NAMSS Certification as Certified Professional Medical Services Management (“CPMSM”) and Certified Professional Credentialing Specialist (“CPCS”),
Experience:
Required:
Current ten (10) or more years of experience with progressive responsibilities managing the full healthcare credentialing processes, including but not limited to hospital or group practice, central verification office, payer enrollments, medical staff privileging, and database management.
Preferred:
Five (5) or more years of experience in a Central Verification Office a plus
Knowledge of National Committee on Quality Assurance (“NCQA”) credentialing standards a plus
Knowledge of federally qualified health center requirements a plus
Skills and Knowledge
Required:
Proven (verified) experience with credentialing and privileging processes and procedures, functions and maintenance of a central verification office and services, developing and editing privileges forms and privileges criteria.
Comprehensive knowledge of accrediting and regulatory agencies' standards.
Ability to communicate effectively and in a highly professional manner in speech and writing, with individuals and groups.
Ability to manage teams and workflows.
Ability to manage, query and analyze credentialing databases; ability to develop and implement credentialing database workflows.
Excellent analytical and problem-solving skills together with judgment and initiative.
Strong organization and planning and project management skills.
Computer skills, including proficiency with Microsoft Office programs, administration of credentialing and privileging software and database.
Preferred:
Working knowledge of credentials verification offices and databases (Verity, HealthStream, or Echo credentialing platforms a plus).
Knowledge of National Practitioner Data Bank interface and reporting (a plus)
The Erie Advantage Pledge
WORKING TOGETHER FOR WHAT MATTERS MOST
Erie makes a pledge that all current and future employees can feel confident that:
Our mission, vision, and values unite us.
Our voices matter.
We do things well.
Our inclusive culture promotes balance and belonging.
We find our career sweet spot at Erie.
Associate Director, Client Portal & Digital Solutions Manager
Senior director job in Chicago, IL
Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized-integrated, intentional, and aligned with each client's vision of success.
We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.
Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100+ year firm-one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron's and Forbes among the nation's top RIA firms, and as one of the industry's best places to work,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.
Client Portal & Digital Solutions Manager
We are seeking an experienced and forward-thinking Client Portal & Digital Solutions Manager to lead the strategy, administration, and continuous enhancement of our client-facing digital ecosystem. This role oversees the design, delivery, and integration of our client portal and related technologies, ensuring a seamless, secure, and engaging digital experience for clients and internal teams.
The ideal candidate brings deep operational knowledge of RIA and wealth management technology platforms including Addepar, strong project and vendor management expertise, and a passion for leveraging digital tools to enhance client engagement and operational efficiency
Key Responsibilities
Client Portal & Digital Experience Management
Serve as the primary administrator and owner of the client portal platform, ensuring optimal configuration, security, and user experience.
Design, implement, and maintain customized client dashboards, views, and reporting tools.
Lead client onboarding and training processes, providing expert guidance on platform features and functionality.
Act as the internal advocate for the client digital experience, ensuring that all solutions enhance satisfaction, engagement, and accessibility.
Gather and analyze client feedback to drive ongoing improvements and feature enhancements.
Technology Integration & Data Oversight
Oversee integration of client portal and related systems with CRM, performance reporting, financial planning, and document management platforms.
Ensure data accuracy, integrity, and flow across systems through proactive monitoring, reconciliation, and validation.
Collaborate with custodians, data providers, and vendors to resolve data and connectivity issues.
Identify and implement opportunities for automation, workflow optimization, and enhanced data delivery.
Digital Product Strategy & Implementation
Develop and execute a comprehensive digital product strategy aligned with firm-wide goals.
Collaborate with cross-functional teams-including technology, operations, compliance, investments, and client service-to design and implement new digital capabilities.
Conduct usability testing and incorporate feedback to ensure an intuitive and user-centric digital experience.
Support digital integration and technology alignment during mergers, acquisitions, or platform migrations.
Vendor & Project Management
Manage relationships with external technology vendors and solution providers.
Lead technology and process improvement initiatives from concept to execution, including scoping, planning, testing, and implementation.
Maintain a clear, prioritized roadmap of digital initiatives and ensure timely, high-quality delivery.
Monitor vendor performance and ensure service levels meet organizational standards.
Innovation & Continuous Improvement
Stay current on emerging fintech trends, client engagement technologies, and best practices within the wealth management industry.
Evaluate and recommend new technologies to enhance the client experience and streamline internal operations.
Lead internal discussions and presentations on digital innovation, ensuring alignment with long-term strategic goals.
Operational Leadership
Manage and mentor team members responsible for supporting client portal operations and technology solutions.
Establish and maintain documentation, workflows, and standard operating procedures.
Partner with compliance and information security teams to ensure all digital systems meet regulatory and data protection standards.
Qualifications
Bachelor's degree in Finance, Business Administration, Information Systems, or related field.
8-10+ years of experience in technology, operations, or client service roles within a Registered Investment Advisor (RIA), family office, or asset management firm.
Demonstrated experience managing client portal and performance reporting platforms (e.g., Addepar, InvestCloud, Tamarac, or similar).
Strong understanding of investment data structures, reporting workflows, and custodial integrations.
Proven experience leading cross-functional technology or digital transformation projects.
Excellent organizational, communication, and leadership skills with the ability to influence across teams.
Strong analytical and problem-solving abilities with attention to detail.
Preferred Skills
Familiarity with APIs, data mapping, and process automation.
PMP or similar project management certification.
Experience with vendor selection and contract management.
Strong grasp of data security, compliance, and privacy standards in client-facing technology.
Knowledge of UX/UI principles and user-centered design approaches.
What We Offer:
At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Starting base salary range: $90,000 - $120,000. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs.
Equal Employment Opportunity
It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.
*Disclosures related to awards, recognitions, and rankings available here.
Cresset refers to Cresset Capital Management, and all its respective subsidiaries and affiliates. Cresset Asset Management, LLC, also conducts advisory business under the names of Cresset Sports & Entertainment, CH Investment Partners, and Cresset Capital. Cresset provides investment advisory, family office, and other services to individuals, families, and institutional clients. Cresset also provides investment advisory services to investment vehicles investing in private equity, real estate, and other investment opportunities. Cresset Asset Management, LLC is an SEC registered investment advisor. SEC registration does not imply any specific level of skill or training.
Head of Applications and Integrations
Senior director job in Chicago, IL
Job Title: Head of Applications and Integrations
Primary Location: Chicago or NYC
Direct hire (20% travel)
TalentFish is casting a line for a Head of Applications and Integrations. This is a direct hire role based in Chicago or NYC (hybrid). Will go into the office 2-3 days a week and 20% travel to other offices. The role reports to the CIO. The Head of Applications and Integrations will be responsible for building, integrating and optimizing a suite of systems and tools that will scale efficiently, generate insights, and enable exceptional stakeholder and customer experience.
This role requires a technology leader who is/has:
Business-Driven
Strong understanding of Financial Services
Experienced with systems integrations
KPI builder
Change manager
Leverages user buy-in
Trusted advisor.
What You Bring to the Role (Ideal Experience)
Owned cross-functional tech stacks and integrations end-to-end
Familiarity with SaaS applications in Digital Marketing, CRM, Portfolio Accounting, Workflow & Integration, and Data Warehouse
History of enabling business outcomes through systems
Experience leading change and training to ensure adoption
Experience in wealth management and RIA technologies preferred (e.g. CRM, Performance Reporting, Rebalancers)
What You'll Do (Skills Used in this Position)
Systems integration and configuration with systems such as (Salesforce, HubSpot, Zoho CRM) (Advyzon, Orion, Black Diamond) (NetSuite, MS Dynamics, Odoo) (Workato, Boomi, Zapier) (Venminder, Hadrius, REGnosys) (Fabric, Snowflake) (PowerBI, Tableau, Qlik)
Focus on business enablement - tools and reporting
Support data governance and operational KPI dashboarding
Change management and adoption support
Compensation Information
The expected salary range for this position is $135K -$150K plus bonus depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.
This role requires authorization to work in the U.S. without current or future visa sponsorship.
All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.
TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.
At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!