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Become A Senior Engagement Manager

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Working As A Senior Engagement Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $123,700

    Average Salary

What Does A Senior Engagement Manager Do At Johnson Controls

* Identify, interpret and deliver key insights in customer data to thorough routine analysis, reporting services, and client feedback.
* Conduct routine meetings with clients to ensure ShopperTrak is meeting clients’ existing and future business needs.
* Manage client accounts as assigned and serve as the primary contact with a high degree of integrity at all times.
* Educate clients on the functionality and applicability of ShopperTrak’s products, services, and business intelligence.
* Recognize up-sell possibilities to new products by understanding the customers’ needs and following through with internal partners to take action.
* Contribute to the maximization of revenue potential for both ShopperTrak and its customers.
* Champion customers’ business needs through ShopperTrak’s business processes in the most efficient and effective means.
* Facilitate resolution of customer complaints, directing customers to internal resources as appropriate, but remaining as primary point of contact to manage accounts.
* Have a working knowledge of complete system and the flow of data through the internal system to the customer facing components.
* Lead and develop a team of Associate Engagement Managers
* Help manage the work load for Associate Engagement Managers to deliver accurate and actionable data per the Client Roadmap.
* Other duties as assigned

What Does A Senior Engagement Manager Do At Deloitte

* General ResponsibilitiesGuides the strategic direction, operations, and maintenance for assigned products or applications.
* Leads and oversees all software development projects for a product portfolio.
* Manages all design, development and QA aspects of the Agile SDLC for multiple projects
* Directs, evaluates and monitors the progress of product and facilitates discussions with various departments around business objectives, functionality, architecture, and product development.
* Researches new and emerging market trends to evaluate the direction and longevity of product in the market.
* Monitors compliance to standardized procedures and best practices and creates new policies and processes as needed.
* Performs a combination of professional and management duties over work staff.
* May serve internal or external clientsOversee product roadmap, planning, delivery, release management, and deployment to ensure technology standards and business needs are met.
* Product ResponsibilitiesGuides the strategic direction, operations, and maintenance for assigned products or applications.
* Leads and oversees all software development projects for a product portfolio.
* Manages the Product Innovation Leads to ensure that product roadmaps are developed and executed in line with the established strategy.
* Monitors and prepare development product work plans, budget, and schedules.
* May directly manage the budget and project timeline.
* Also, may engage leadership in the budgeting and planning process and provide leadership with status updates and potential issues.
* Oversees and conducts research on competitive products both internally and externally; Understands business and industry direction to determine and provide advice on product future.
* Seek ways to reduce application related costs and increase efficiencies of applications in production
* Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products
* Ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place.
* Project ResponsibilitiesLeads the design, development and delivery aspects of a product(s).
* Partners with business and technical leaders to deliver, maintain, support enterprise wide business solutions
* Lead all development aspects of SDLC for Deloitte Application Studios projects in partnership with PMOEnsure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps
* Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget
* Provide insight, oversight, strategic context, direction, and leadership to the Community of Practice staff involved in the effort
* Partner with channel leaders and project team to design, develop, and support Enterprise wide solutions
* Develop project documentation in collaboration with PMOe.g., project initiation documentation, budget, project plan, and resource plan
* Ensure resources assigned to projects are meeting deadlines and focused on the right activities
* Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions
* Monitor progress and status of deliverables
* Ensure proper functioning of the Products / Applications and recommend upgrades as necessary
* Review projects for completeness of thought and consistency of approach and interface
* Own product releases and provide status to Deloitte Application Studios and ITS leadership; escalate issues proactively
* Ensure standards, procedures, and methodologies in the delivery life cycle are followed
* Communicate development and production status and issues to management and stakeholders.
* Project Delivery TeamingOrganize and manage multiple product development teamsPartner with PMO to prepare overall project schedule, milestones, tasks, and estimates
* Participate in technology/solution decisions with architecture and product teams for projects
* Partner with Solution/Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented
* Partner with Business System Analysts (BSA) to analyze business and functional requirements which have a impact on business applications
* Work with offshore Technical Delivery Manager to optimize the mix of the development resources
* Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture/design
* Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performedMotivate and lead project delivery teams and instill a mindset of continuous process improvement.
* Offshore Team OversightManage daily progress and status of deliverables on projects
* Manage both internal teams and offshore vendor teams project delivery, plans, and ensure proper staffing
* Ensure that all project resources are focused on the effort they are aligned to
* Closely monitor workload of all employees and offshore vendor resources assigned to project
* Promote effective teamwork and spirit of partnership
* Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.
* An advanced degree is also preferred
* Minimum of 10 years of in-depth experience in SDLC, solutions design, and delivery of enterprise level solutions.
* Experience managing Agile/Scrum projects a plus
* Experience working with business application owners and development teams to document and clarify business and user requirements and manage scope of defined features and functions during project lifecycle
* Proven expertise in managing the delivery of mid-to-large web/enterprise applications needed
* Technical experience in Microsoft .Net or SAP application development is a plus
* Five (5) or more years of in-depth SAP HCM implementation experience
* Working knowledge of SAP HCM core functions: Personnel Administration (PA), Personnel Development (PD), Org Management (OM), Benefits Administration (PA
* BN)Ability to understand and relate to the business objectives and provide a high-quality automated solution
* Ability to adjust communications to both technical and non-technical audiences
* Must have strong analytical abilities, negotiation/presentation skills, and organizational/planning abilities
* Ability to drive teams to meet consensus, and have vivid passion for applications delivery
* Strong project management and team management skills
* Experience in implementing quality guidelines, standards and procedures
* Creative - able to think outside the box; uses knowledge gained through prior experience, education, and training to resolve issues and remove project barriers
* Drive for results - maintains constant awareness of projects and clients; keeps product owners focused on short and long term milestones
* Ability to establish and maintain positive working relationships with customers, yet represent accurately the perspective of Technology
* Experience working directly with clients and providing consultation
* Strong written and verbal communication skills
* Strong leadership and management skillsCollaboration and decision making skillsExperience interfacing with external software design and development vendors preferred.
* Ability to work productively with all levels in an large organizationAbility to travel minimally required, up to 10%.
* About Deloitte
* As used in this document, Deloitte means Deloitte LLP and its subsidiaries.
* Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
* Disclaimer: If you are not reviewing this job posting on our Careers site (careers.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting.
* For a list of our current postings, please visit us at careers.deloitte.com.
* Category: Information

What Does A Senior Engagement Manager Do At Ascension Health

* Develops a strong physician presence across the organization's campuses and community using sales strategies and enhanced relationship development.
* Facilitates relationships between physicians and organizational specialists.
* Cultivates relationships with hospital administration and serves as a liaison/physician advocate.
* Pursues competing physicians to develop a stronger presence within the organization.
* Enhances the overall physician experience within the organization.
* Identifies and coordinates resolution of problems to improve physician utilization and patient satisfaction.
* Executes aspects of overall provider communication strategy including mechanisms to improve external communications including reports, policies, training manuals, written communication, on-line tutorials, etc.
* Defines approach for developing of resources, materials and programs for provider orientation, and on-going updates.
* Collaborates and coordinates with cross-functional staff.
* Assists in initial and on-going assessment of provider relation functions and collaborates on strategy and operational plans to ensure effective communication and enhanced relationships to achieve Clinical Integration objectives.
* Serves as liaison with providers and central office on all operational issues, including membership and onboarding activities, payor contract requirements, physician agreement requirements, and financial reimbursement issues.
* Provides managed care operational expertise to explain complex value-based contract terms and requirements to providers.
* Researches and resolves problems raised by physicians and communicate physicians’ concerns to Clinical Integration leadership.
* Provides expertise in information systems infrastructure that leverages technology in the pursuit of optimal processes.
* Performs other duties as assigned

What Does A Senior Engagement Manager Do At J&J Family of Companies

* Working with Global Media Relations & Issues Management Leader and Regional Communications Leader, define and execute regional proactive media relations and external stakeholder engagement strategy for Consumer Products across N.
* America
* Develop an understanding of emerging and future trends in the external environment which could impact Consumer Products portfolio.
* Develop and execute public affairs strategies that impact belief, action, behavior and advocacy to address identified trends
* Segment key stakeholder motivations, needs and expectations to identify the most relevant business opportunities and strategies
* Develop partnerships with third party stakeholder and advocacy/influencer organizations and professionals (e.g., trade associations, NGOs)
* Collaborate and liaise with the Enterprise Media Relations to formulate holistic media relations strategy and serve as principal media spokesperson for Consumer Products across N.
* America
* In partnership with Regional Communications Leader, develop and pitch positive stories to enhance brand and enterprise reputation in North America in collaboration with Global Media Relations & Issues Management Leader
* Manage regional agency and/or consultants and assigned budget
* Execute critical operational areas for the Consumer sector Media Relations & Stakeholder Engagement team inclusive of consistent measurement protocols, social media/influencer practices and policies and other compliance guidelines
* Develop partnerships with mega brand digital/social media teams to drive relevant positioning and conversations with consumers and other external stakeholders
* Collaborate with a range of appropriate functions (e.g., public relations, legal, marketing, professional, R&D, etc.) as a way to drive and influence science based programs to support business objectives and drive reputation
* Collaborate with Brand Public Relations and Consumer Sector public relations colleagues as it relates to larger sector-wide communications opportunities with external stakeholders
* Protect and enhance the reputation and equity of Johnson & Johnson through strategic media relations, public affairs and issues/crisis communication programs in partnership with cross-sector and cross-functional Enterprise teams
* Actively encourage others to share external and internal best practices and contribute to standardized tools and practices to build a world-class CPA Function
* Role model effective counsel to business leaders by listening, understanding and providing credible expertise, relevant insights and transparent feedback
* Model a healthy Enterprise culture by championing and facilitating a Diversity and Inclusion mindset that aligns with Our Credo and Leadership Imperatives

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How To Become A Senior Engagement Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.


Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.


Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Senior Engagement Manager jobs

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Senior Engagement Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Carrier

  • Italian

  • Japanese

  • Swahili

  • Portuguese

  • Chinese

  • Catalan

  • Tagalog

  • Mandarin

  • Korean

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Senior Engagement Manager

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Real Senior Engagement Manager Salaries

Job Title Company Location Start Date Salary
Senior Engagement Manager Essex Lake Group LLC New York, NY Jul 06, 2012 $240,000
SR. Engagement Manager Keystone Strategy LLC Cambridge, MA Apr 30, 2015 $207,692
Senior Principal Engagement Manager MCS Microsoft Corporation San Diego, CA Jun 15, 2015 $202,558
SR. Engagement Manager Exlservice.Com, LLC Jersey City, NJ Mar 08, 2015 $167,500 -
Senior Engagement Manager Strategic Decisions Group International LLC Palo Alto, CA Aug 29, 2014 $166,000 -
Senior Engagement Manager Thinking Phone Networks, Inc. San Francisco, CA Aug 02, 2016 $155,000
Senior Engagement Manager Causata Inc. New York, NY Mar 15, 2011 $155,000
Senior Engagement Manager Essex Lake Group LLC New York, NY Nov 19, 2010 $150,000
SR. Engagement Manager Synechron, Inc. Chicago, IL Mar 04, 2011 $150,000
SR. Engagement Manager Headstrong Services LLC Chicago, IL Feb 28, 2011 $150,000
SR. Engagement Manager Headstrong Services LLC Chicago, IL Mar 04, 2011 $150,000
Senior Engagement Manager Opera Solutions, LLC Jersey City, NJ Jun 01, 2010 $150,000
Senior Engagement Manager Enowa LLC Exton, PA Jan 09, 2016 $150,000
Senior Engagement Manager Akamai Technologies, Inc. San Francisco, CA Feb 09, 2015 $142,000 -
Senior Engagement Manager Source Healthcare Analytics LLC, A Symphony Health Solutions Company Horsham, PA Nov 17, 2015 $138,000
Senior Engagement Manager Exlservice.Com, LLC Jersey City, NJ Jul 21, 2016 $136,219 -
Senior Engagement Manager Akamai Technologies, Inc. Santa Clara, CA Mar 18, 2014 $130,000 -
Senior Engagement Manager Akamai Technologies, Inc. MA Jun 17, 2013 $129,000 -
Senior Engagement Manager Intralinks, Inc. Waltham, MA Oct 20, 2014 $127,500 -
SR. Engagement Manager Axtria Inc. Berkeley Heights, NJ Jul 29, 2015 $126,194
Senior Associate/Engagement Manager 4I Consulting, Inc. Lisle, IL Oct 15, 2012 $125,000
Senior Engagement Manager Aditi Technologies Pvt. Ltd. Austin, TX Aug 27, 2015 $120,000 -
Senior Engagement Manager Jc45-Statisticians Marketrx, Inc. (A Cognizant Company) Bridgewater, NJ Apr 04, 2013 $118,706
Senior Engagement Manager Akamai Technologies, Inc. San Francisco, CA Apr 17, 2016 $118,400 -
Senior Engagement Manager Yodlee, Inc. Redwood City, CA Oct 29, 2010 $118,206 -
Senior Engagement Manager Akamai Technologies, Inc. New York, NY May 20, 2016 $117,400 -
Senior Business Engagment Manager World Economic Forum USA Inc. New York, NY Sep 01, 2011 $117,000
SR Operations Engagement Manager (Technology) Newmont International Services Limited Greenwood Village, CO Aug 08, 2016 $117,000
Senior Engagement Manager Mediamorph, Inc. New York, NY Jan 02, 2013 $115,000

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Top Skills for A Senior Engagement Manager


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Top Senior Engagement Manager Skills

  1. Solution Delivery
  2. Business Strategy
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Streamlined and executed solution delivery and customer on-boarding.
  • Project management and status reporting.
  • Managed engagement expenses according to plan and participates in the financial management of the engagement.
  • Promoted to a newly created position serving as a primary liaison between business and IT infrastructure teams and stakeholders.
  • Prepare Statements of work, change requests, and detailed project plans.

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