Senior engagement manager job description

Senior Manager, Community Engagement - On-line Communities

Location: Denver, CO

Minimum Education:

BA/BS Comparable years of relevant experience will be considered in lieu of a degree Preferred Degree or fields of work/study: Digital Communications Public Health Education Health and Human Services

Minimum Requirements:

Minimum of five years combined experience in: volunteer engagement, digital communications, public health education, or health and human services fields, especially in the following areas: program / education / engagement through digital platforms -social media, video conferencing, and online including moderating and facilitating curriculum. Understanding of Web Content Accessibility guidelines (WCAG). Experience with people with disabilities, particularly MS, desirable. Understanding of diversity, inclusion, generational differences, and overcoming biases. Possess excellent communication skills both verbal and written, with ability to deliver presentations to the public through a variety of channels (virtually and in-person) and engage constituents through online written communication (ex. chat box, blogs, Facebook posts). Demonstrates the ability to work independently, proactively address and work through challenges with professional courage, diplomacy, emotional intelligence and resilience; think ahead and anticipate program participant needs, understanding internal and external landscapes, proactively informing programmatic delivery solutions; and act with urgency with prompt follow up. Has a track record of being innovative, open-minded, creative, and is continuously learning. Has served as an effective change agent, with a positive solution-focused approach, demonstrating the ability to be nimble and work in the gray. Strong relationship building and communication skills with the ability to build trust and motivate staff and volunteers to perform at their best in order to achieve strategic business outputs. Ability to think through problems, make inclusive decisions, and lead others through complex situations.

Technical/Other:

Computer knowledge and experience in MS Office: Word, Excel, and PowerPoint. Ability to quickly learn new software is desired. Database experience preferred. Experience with social media and digital platform channels, functionality and engagement features is required. Knowledge of social research and the data and information derived from such research Commitment to the mission, vision, cultural values, and expectations of the National MS Society (IF APPLICABLE) This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines. (IF APPLICABLE) Availability to work occasional nights and weekends to support events, committee meetings, etc.

Benefits:

The National Multiple Sclerosis Society provides a highly competitive, comprehensive benefit package to employees. These benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings.

Compensation:

Estimated hiring compensation range for this role is $55,000 - $67,000 (based on an average compensation schedule). Final offers will be based on the candidates geographic location and considers career experience and may vary from this range due to these and other factors.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

All offers of employment are contingent upon the candidate showing proof of being fully vaccinated against COVID-19 (with a COVID-19 FDA-approved vaccine or a COVID-19 vaccine granted Emergency Use Authorization) by the date of hire. A candidate is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single dose vaccine (Johnson & Johnson/Janssen) or as defined by the Centers for Disease Control and Prevention. Candidates unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It's official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

As a Senior Associate Engagement Manager you're part of the Global Services organization, working with internal teams to scope services engagements for new and existing business. You work very closely with our clients to understand their specific requirements and assess how each project could be best delivered. You create an action plan for each implementation and gain the client's agreement with every major initiative in the project.

Once a contract is won, you're the main point of contact for the client and are responsible for their successful Services engagement. You coordinate the delivery effort of resources from various practice teams of Consultant and Product experts.

You build and maintain excellent client relations. You have a portfolio of clients and are accountable for each client's entire experience and the success of those client relationships. You thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects' optimum balance of cost, time, and quality.

What you'll be doing: Proactively engage with Sales and Client SuccessDetermine scope of work based on solution requirements with both Client business & technical stakeholders Create tailored Statements of Work (SOW) detailing services activities, resourcing requirements, deliverables, timing and budgeted hours Determine services pricing based on level of effort Confidently “sell” services offerings to ClientsFacilitate client workshops and sessions, presenting, and walking through our services offerings Manage and properly set expectations with both internal and client stakeholders Advocate on behalf of the Client and your team Manage and drive a portfolio of projects from initiation to close Define and maintain project plans identifying milestones, risks and mitigation strategies

Necessary skills and experience: Bachelor's degree, or comparable work experience 2-3 years professional project management/engagement management experience Track record of working with clients and internal stakeholders at all levels Ability to maintain strong client focus Ability to work in a fast paced environment Excellent verbal and written communication skills Passion, energy, and a collaborative work ethic Proven ability to ramp-up quickly and be a self-starter
#LI-BA1
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Why join Bazaarvoice?
Customer is key
We see our own success through our customers' outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it's in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we're laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what's best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Chanel, Inc., a leader in the luxury goods industry, seeks a Senior Manager, Retail Development and Engagement to join our Fragrance and Beauty team. This role will help lead the evolution of our F&B in store engagement strategy in our Stand-Alone Boutiques (SABs) and Fashion Boutiques, supporting the division's key objective to create stronger direct to client relationships. The Senior Manager will partner with key functions both locally and globally (Store Teams, Marketing, TECH, Creative, Media, Ops and Digital) to develop and implement strategic client programs, campaigns, and animations.

This is a unique opportunity to join a growing team in an expanding F&B retail channel which provides full visibility and engagement across CHANEL's entire owned retail and corporate footprint. The ideal candidate is a true self-starter with an entrepreneurial mindset, a passion for retail, and a sophisticated understanding of the luxury experience.

This is a full-time position based in New York City with a flexible “hybrid” work model, with team members required to report to the office three days a week. The position also requires regular domestic travel.
Retail Engagement - In Store
Collaborate with key cross-functional partners on designing and implementing SAB in store experiences, including:

Animation strategies (e.g. right expression/budget by location, Edit wall strategy, evergreen go to market animation) and in store signage Excellence in execution of in-store services, events, and community engagement programs; share ideas for improving client experience Mall marketing programs and owned Media strategies, in partnership with the Media and Marketing teams, recaps and reporting Digital tools and in store engagement that support clienteling strategy New programs based on client insights, client journeys, business trends and brand priorities Client gifting and recognition

Retail Development
Collaborate with key partners to design efforts that grow our base of new, retained, and Omni clients to support our objective to grow owned:
Build clienteling strategy in partnership with Client Analytics to identify high potential client segments and areas of opportunity and oversee the design of initiatives that support key KPIsPartner with Client Analytics to help guide analysis and reporting on effectiveness of client engagement programs and deliver insights to drive business decisions, optimize marketing programs, support client engagement, and improve customer experience Partner with Account Planning to develop non-saleable forecast and allocation strategies

Boutique Support
Collaborate with our Boutique leaders and teams to support the evolving and growing business, promoting a client-centric approach:

Deliver animation vision, providing client communication tools and inspiration, you will equip Boutique teams to drive sales Actively communicate with Boutique teams to maintain strong pulse of client and local market needs, as well as competitive landscape Act as key resource for the stores and field team to address client requests/ inquiries Partnering with the Education team, you will support Boutique teams on training and development Conduct Boutique visits for trainings, events, and business conversations

POSITION REQUIREMENTS:
Bachelor's Degree Minimum of 3-5 years of relevant work experience Self-motivated, results-oriented, strategic thinker Experienced project manager, with demonstrated ability to lead projects from start to finish while meeting multiple internal and external deadlines Analytical mindset, comfortable with numbers and able to draw conclusions and provide recommendations in a concise manner Strong written, verbal, and public speaking skills; ability to communicate effectively to various audiences in many contexts (Boutique/Corporate)
Advanced proficiency with Microsoft PowerPoint and intermediate-to-advanced proficiency with Microsoft Excel. Experience with Microsoft PowerBI a plus.

You Are Energized By:
The fast paced and exciting world of RetailFostering creativity, building a vision, testing and bringing to life Ability to thrive in changing and fast-paced environments; proven track record of self-initiative, ability to multi-task and improve processes Adopting a service mindset and proven ability to create and foster cross-functional relationships Innate curiosity, intuition, drive, authenticity, and self-awareness Exuding enthusiasm, energy, and an ability to inspire others