What does a senior engagement manager do?
A senior engagement manager fosters positive relationships with customers, who make the company's primary contact point. They help each client to schedule projects effectively and implement services. Besides preparing project performance reports and working with sales team members to create new businesses, senior engagement managers also ensure the sales team meets all the contract terms and conditions. Furthermore, senior engagement managers note all the cross-selling and up-selling market opportunities and quickly and efficiently handle customer complaints.
Senior engagement manager responsibilities
Here are examples of responsibilities from real senior engagement manager resumes:
- Manage customer stakeholders at onsite effectively during bid phase to deliver quality proposal.
- Establish an active alumni association and regional advisory council to manage affinity benefits, plan events, and coordinate giving opportunities.
- Design digital payments strategy in retail, government and healthcare sectors for top global bank.
- Assist in development of templates for the client solution such as CRM application specifications, statements of work and requirements documents.
- Develop process models that incorporate call center operational process design changes for CRM enhancements.
- Establish an active alumni association and regional advisory council to manage affinity benefits, plan events, and coordinate giving opportunities.
- Train writers in best practices, social media promotion, SEO.
- Develop a product description generator helping to boost SEO ranking through publishing hundreds of new pages worth of alcohol relate content.
- Establish policies and processes to execute ITIL activities.
- Perform integration, system performance and regression testing of EAI functionality.
- Manage partner relationship with EMC and develop go-to-market strategies.
Senior engagement manager skills and personality traits
We calculated that 9% of Senior Engagement Managers are proficient in Project Management, Client Relationships, and Strong Project Management. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.
We break down the percentage of Senior Engagement Managers that have these skills listed on their resume here:
- Project Management, 9%
Managed and expanded international IT engagements transitions, implementations with regular meetings, project management skills and consultative selling approaches.
- Client Relationships, 5%
Achieved exemplary client relationships and financial impact.
- Strong Project Management, 5%
Used strong Project Management skills; designed and managed projects from inception to completion for the local and international dairy industries.
- Portfolio, 5%
Managed Operation Innovation Department OID/Developed Productivity Portfolio Manager Methodology exceeding P&L expectation YOY reducing TCO.
- Digital Marketing, 5%
Manage Delivery of multiple eCommerce/Digital Marketing & Analytics programs for Accenture's key Life Sciences client.
- Cloud, 5%
Led start-up and growth of Cloud Software implementation for diverse customers of $1.5B IT Service Management Company.
"project management," "client relationships," and "strong project management" are among the most common skills that senior engagement managers use at work. You can find even more senior engagement manager responsibilities below, including:
Business skills. To carry out their duties, the most important skill for a senior engagement manager to have is business skills. Their role and responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Senior engagement managers often use business skills in their day-to-day job, as shown by this real resume: "managed engagement risks, and resolution of all business and technical issues associated with solution delivery. "
Leadership skills. Many senior engagement manager duties rely on leadership skills. "it managers must lead and motivate it teams or departments so that workers are efficient and effective.," so a senior engagement manager will need this skill often in their role. This resume example is just one of many ways senior engagement manager responsibilities rely on leadership skills: "worked with client engagement leadership to ensure legal contracts reflect accurate service offerings prior to their delivery to potential clients. "
Organizational skills. Another skill that relates to the job responsibilities of senior engagement managers is organizational skills. This skill is critical to many everyday senior engagement manager duties, as "some it managers must coordinate the work of several different it departments to make the organization run efficiently." This example from a resume shows how this skill is used: "revamped organizational structure for engineering, product management/marketing and program management. "
Analytical skills. A big part of what senior engagement managers do relies on "analytical skills." You can see how essential it is to senior engagement manager responsibilities because "it managers must analyze problems and consider and select the best ways to solve them." Here's an example of how this skill is used from a resume that represents typical senior engagement manager tasks: "demonstrate knowledge of database marketing, direct marketing, crm strategy, erm, and e-commerce. "
Communication skills. A commonly-found skill in senior engagement manager job descriptions, "communication skills" is essential to what senior engagement managers do. Senior engagement manager responsibilities rely on this skill because "it managers must explain their work to top executives and give clear instructions to their subordinates." You can also see how senior engagement manager duties rely on communication skills in this resume example: "develop and maintain status reports and communications, conduct pmo update meetings with all stakeholders. "
The three companies that hire the most senior engagement managers are:
Choose from 10+ customizable senior engagement manager resume templates
Build a professional senior engagement manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your senior engagement manager resume.Compare different senior engagement managers
Senior engagement manager vs. Manager, systems engineering
A systems engineering manager is responsible for monitoring the efficiency of the company's technology systems and network infrastructure. System engineering managers inspect the output deliverables of computer systems, identifying process improvement techniques to improve optimal performance and maintain high-quality results. They handle the department's budget and allocate adequate resources to support project management operations and requirements. A systems engineering manager must have excellent knowledge of the technology industry, handling technical complexities, and configuring system management tools.
These skill sets are where the common ground ends though. The responsibilities of a senior engagement manager are more likely to require skills like "client relationships," "strong project management," "portfolio," and "digital marketing." On the other hand, a job as a manager, systems engineering requires skills like "systems engineering," "dod," "infrastructure," and "rf." As you can see, what employees do in each career varies considerably.
Managers, systems engineering really shine in the manufacturing industry with an average salary of $131,371. Comparatively, senior engagement managers tend to make the most money in the professional industry with an average salary of $135,368.managers, systems engineering tend to reach lower levels of education than senior engagement managers. In fact, managers, systems engineering are 7.4% less likely to graduate with a Master's Degree and 0.9% less likely to have a Doctoral Degree.Senior engagement manager vs. Manager and consultant
Managers and Consultants are employees who are considered industry experts. They contribute to the company by providing valuable insights regarding the industry. They are often individual contributors tapped to give guidance on a specific project or undertaking of the company. These projects are related to their field of expertise or an extensive role in the past. They provide insights into the feasibility of such undertakings. Since they are given both a manager and a consultant's dual role, they also lead the team in the project. They oversee the team's progress, provide guidance, and ultimately lead the project team to success.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that senior engagement manager responsibilities requires skills like "strong project management," "portfolio," "digital marketing," and "cloud." But a manager and consultant might use other skills in their typical duties, such as, "develop team," "performance management," "financial services," and "roi analysis."
Managers and consultant may earn a lower salary than senior engagement managers, but managers and consultant earn the most pay in the technology industry with an average salary of $114,179. On the other hand, senior engagement managers receive higher pay in the professional industry, where they earn an average salary of $135,368.managers and consultant earn similar levels of education than senior engagement managers in general. They're 4.3% less likely to graduate with a Master's Degree and 0.9% less likely to earn a Doctoral Degree.Senior engagement manager vs. Manager, program management
A program management manager is an individual who guides project managers and oversees and coordinates an organization's projects, products, and other strategic initiatives. The day-to-day responsibilities of a program manager include planning the overall program, managing the program's budget and the main program documents, and defining the program governance. The requirements to qualify for the program manager position including possessing a good managerial, business, and problem-solving skills and possessing a bachelor's or master's degree in business, management, or a related field.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior engagement manager resumes include skills like "client relationships," "portfolio," "digital marketing," and "professional services," whereas a manager, program management is more likely to list skills in "oversight," "infrastructure," "continuous improvement," and "customer service. "
Managers, program management earn the best pay in the technology industry, where they command an average salary of $126,000. Senior engagement managers earn the highest pay from the professional industry, with an average salary of $135,368.managers, program management typically earn similar educational levels compared to senior engagement managers. Specifically, they're 4.6% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Senior engagement manager vs. Consultant/project manager
Consultants/project managers act as planners, leaders, and advisors in business enterprises. These professionals facilitate meetings and establish positive relationships with vendors, management, and clients. They make customer visits, maintain industry knowledge, procure third-party software and hardware, and deliver projects. It is also part of their duty to manage complex initiatives in an individual business unit or organization. Their skills include analytical, time and cost management, problem-solving, interpersonal skills, and proficiency in project management software.
Even though a few skill sets overlap between senior engagement managers and consultant/project managers, there are some differences that are important to note. For one, a senior engagement manager might have more use for skills like "client relationships," "strong project management," "portfolio," and "digital marketing." Meanwhile, some responsibilities of consultant/project managers require skills like "executive management," "manage project scope," "cash flow," and "scrum. "
Consultant/project managers enjoy the best pay in the technology industry, with an average salary of $107,463. For comparison, senior engagement managers earn the highest salary in the professional industry.The average resume of consultant/project managers showed that they earn similar levels of education compared to senior engagement managers. So much so that theyacirc;euro;trade;re 4.2% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.2%.Types of senior engagement manager
Updated January 8, 2025











