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Become A Senior Event Manager

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Working As A Senior Event Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Interacting With Computers
  • Deal with People

  • Mostly Sitting

  • Stressful

  • $42,931

    Average Salary

What Does A Senior Event Manager Do At Marriott

* Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events.
* This position primarily handles complex events.
* Ensures a seamless turnover from sales to service back to sales.
* Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
* Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.
* Serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience.
* CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management or related professional area.
* OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
* CORE WORK ACTIVITIES Executing Event Operations Solve problems and/or suggest alternatives to previous arrangements if necessary.
* Leads pre-event and post-event meetings for assigned groups.
* Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
* Manages customer budgets to maximize revenue and meet customer needs.
* Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
* Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
* Manages group room blocks and meeting space for assigned groups.
* Adheres to all standards, policies, and procedures.
* Celebrates successes and publicly recognizes the contributions of team members.
* Executing the Sales and Marketing Strategy Up-sells products and services throughout the event process.
* Participates in customer site inspections and assists with the sales process when necessary.
* Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
* Managing Profitability Manages revenue and profitability associated with events.
* Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
* Reviews billing and payments with clients.
* Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels.
* Handles guest problems and complaints.
* Makes presence known to customer at all times during entire event process.
* Follows up with customer post-event.
* Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
* Strives to improve service performance.
* Sets a positive example for guest relations.
* Reviews comment cards and guest satisfaction results with associates.
* Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
* To apply now, go to: https://marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002Q80 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
* Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin

What Does A Senior Event Manager Do At Vanderbilt University

* Performs the duties of food production worker, cook assistant and cook.
* Oversee the daily production of culinary staff.
* Demonstrate and perform advanced culinary techniques.
* Follow complex recipes and manage required food production for recipes.
* Creates and follows daily production sheet for menus.
* Taste foods to determine their quality, texture, consistency, and taste.
* Plan sequence and time of cooking operations to meet meal-serving hours.
* Report in writing the quantities of food items prepared, served and leftovers on the daily production sheet.
* Monitor and participate in the cleaning of the cooking area and equipment.
* When called upon, assist in taking monthly inventory of food, paper items and chemicals.
* Delegate work assignments and monitor work of designated culinary employees.
* Assist in creating work schedules for culinary staff when needed.
* Responsibilities may include closing and opening kitchen.
* Maintain temperature logs and take temperatures of food regularly and record data as instructed by management.
* Maintain quality and sanitary standards of State and City Health Departments and Vanderbilt University Campus Dining Service codes.
* Follow all safety and sanitation standards set by Vanderbilt Campus Dining.
* Understand Vanderbilt Campus Dining Meal Plans and have the ability to explain the guidelines of the plan to students and faculty.
* Assist in the training of food production workers, cook assistants and cooks.
* Assist with receiving of orders.
* Provide on the job training to new hires and student employees.
* Work in a team-driven environment, take direction, offer direction and assist with problem-solving
* Report to management any safety hazards and equipment in need of repair.
* Complete all opening and closing checklists; complete cleaning lists.
* Leadership:
* Provide on the job training to new hires and student employees.
* Delegate work assignments; monitor the work of other designated employees.
* Assist in the training of food production workers and cook assistants.
* Safety & Sanitation:
* Maintain temperature logs and take temperatures of food regularly and record data as instructed by management.
* Maintain quality and sanitary standards of State and City Health Departments and Vanderbilt Campus Dining codes.
* Maintain clean and orderly work area and complete other general cleaning duties, such as mopping/sweeping floors and emptying trash cans and clean equipment.
* Report to management any safety hazards and equipment in need of repair.
* Assists in keeping the kitchen, refrigerators and store rooms sanitary and orderly by cleaning utensils, equipment, fixtures and work areas.
* Report to management any safety hazards and equipment in need of repair.
* Customer Service:
* Work in a team-driven environment, take direction, offer direction and assist with problem-solving.
* Greet customers entering dining location and follow FRESH customer service guidelines

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How To Become A Senior Event Manager

Applicants usually need a bachelor's degree and some experience related to event planning. 

Education

Many employers prefer applicants who have a bachelor's degree and some work experience in hotels or planning. The proportion of planners with a bachelor's degree is increasing because work responsibilities have become more complex. Although some colleges offer degree programs in meeting and event management, other common fields of study include hospitality and tourism management. If an applicant’s degree is not related to these fields, employers are likely to require at least 1 to 2 years of related hospitality or planning experience.

Planners who have studied meeting and event management or hospitality management may start out with greater responsibilities than those from other academic disciplines. Some colleges offer continuing education courses in meeting and event planning.

Licenses, Certifications, and Registrations

The Convention Industry Council offers the Certified Meeting Professional (CMP) credential, a voluntary certification for meeting and convention planners. Although the CMP is not required, it is widely recognized in the industry and may help in career advancement. To qualify, candidates must have a minimum of 36 months of meeting management experience, recent employment in a meeting management job, and proof of continuing education credits. Those who qualify must then pass an exam that covers topics such as strategic planning, financial and risk management, facility operations and services, and logistics.

In 2014, the Convention Industry Council created the Certified Meeting Professional-Healthcare (CMP-HC) certification, a CMP specialization related to healthcare industry meeting planners. Planners who want to earn CMP-HC certification must first hold CMP certification and also meet the work and planning requirements specifically in healthcare industry meeting planning.

The Society of Government Meeting Professionals (SGMP) offers the Certified Government Meeting Professional (CGMP) designation for meeting planners who work for, or contract with, federal, state, or local government. This certification is not required to work as a government meeting planner; however, it may be helpful for those who want to show that they know government purchasing policies and travel regulations. To qualify, candidates must have worked as a meeting planner for at least 1 year and have been a member of SGMP for 6 months. To become a certified planner, members must take a 3-day course and pass an exam.

Some organizations offer voluntary certifications in wedding planning, including the American Association of Certified Wedding Planners and the Association of Certified Professional Wedding Consultants. Although not required, the certifications can be helpful in attracting clients and proving knowledge.

Other Experience

It is beneficial for new meeting, convention, and event planners to have experience in hospitality industry jobs. Working in a variety of positions at hotels, convention centers, and convention bureaus provides knowledge of how the hospitality industry operates. Other beneficial work experiences include coordinating university or volunteer events and shadowing professionals.

Important Qualities

Communication skills. Meeting, convention, and event planners communicate with clients, suppliers, and event staff. They must have excellent written and oral communication skills to convey the needs of their clients effectively.

Composure. Meeting, convention, and event planners often work in a fast-paced environment and must be able to make quick decisions while remaining calm under pressure. When necessary materials do not arrive on schedule, they make alternative arrangements calmly and swiftly.

Interpersonal skills. Meeting, convention, and event planners must establish and maintain positive relationships with clients and suppliers. There are often a limited number of vendors in an area which can be used, and they will likely need them for future events.

Negotiation skills. Meeting, convention, and event planners must be able to negotiate service contracts events. They need to secure quality products and services at reasonable prices for their clients.

Organizational skills. Meeting, convention, and event planners must multitask, pay attention to details, and meet tight deadlines in order to provide high-quality meetings. Many meetings are planned more than a year in advance, so long-term thinking is vital. 

Problem-solving skills. Meeting, convention, and event planners must be able to develop creative solutions that satisfy clients. They must be able to recognize potential problems and identify solutions in advance.

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Senior Event Manager jobs

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Top Skills for A Senior Event Manager

EventLogisticsConferencesBeverageTradeShowsAudioVisualEventManagementSpecialEventsBanquetWebsiteCorporateEventsEventBudgetsGroupRoomBlocksMeetingSpaceCustomerServiceContractNegotiationsVIPD CORHighProfileSquareFeetSuccessfulEvents

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Top Senior Event Manager Skills

  1. Event Logistics
  2. Conferences
  3. Beverage
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated event logistics, includingregistration and attendee tracking, presentation and materials support and pre- and post-event evaluations.
  • Assist in planning and management of 4-5 high level Corporate Conferences, Meetings and Events on an International level.
  • Direct report: Director/Assistant Director of Food & Beverage, Banquets and Events Executive Chef and the Resorts Executive Chef.
  • Create, maintain and evaluate operational procedures for trade shows and events to drive productivity, functionality and adherence to budget.
  • Reviewed audio visual orders and equipment for accuracy.

Top Senior Event Manager Employers

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Senior Event Manager Videos

Meet Genaya MacMillan, Senior Event Manager

Career Advice on becoming an Events Manager by Margo W (Full Version)

Skills required to become an event manager

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