Senior executive account manager job description

General Purpose:

A Senior Executive Customer Account Manager I will manage a given base of existing TPx customer accounts to achieve long-term success, sales growth, and retention. Their primary responsibility will be developing positive relationships, handling customers' needs and consultative selling of TPx's vast Managed Services portfolio. This position is sales based and has a revenue quota expectation for sales growth and additional retention components. This position has an increased quota from previous hierarchical position. Reports to Manager/Director of the Base Management Team

Essential Duties and Responsibilities:

* Identify sales and managed services opportunities within a base of TPx Accounts with a designated monthly Quota.
* Service existing customers and their business needs through a consultative approach.
* Ensure improvement in company's margins following marketing and sales guidelines.
* Document clearly and open tickets for customers concerning moves, adds, changes, billing issues, and technical support needs.
* Engage in sales forecast.
* Assist customers and educate them on the benefit of company's products.
* Provide customer support through customer life cycle.
* Ensure achievement of sales targets.
* Deliver presentations on sales to customers.
* Attend client meetings.
* Maintain relationships with existing clients.
* Expand relationships with potential clients.
* Complete administrative work as required.
* Manage a portfolio of accounts.
* Handle certain aspects of company's campaign.
* Generate business opportunities with the use of existing company's network contacts.
* Ensure that solutions are successfully and timely delivered to customers and according to their specifications.
* Regularly communicate to internal and external stakeholders on the progress of initiatives employed on sales and customer activities
* Track key account metrics via CRM and DASH.
* Identify and develop opportunities.
* Collaborate with all sales teams to ensure attainment of growth.
* Lead other members of the account team.

Desired Minimum Qualifications:

Education and Experience:

* An equivalent of a BA/BS degree
* Sales Experience
* Account Management Experience

Necessary Knowledge, Skills, and Abilities:

* Proven experience in account management.
* Ability to effectively communicate and credibly influence people at all levels.
* Proven experience in the delivery of solutions that are client-focused and based on the needs of customers.
* Demonstrated ability to effectively handle multiple projects.
* Ability to pay strict attention to details.
* Excellent negotiation skills
* Excellent presentation skills
* Excellent listening ability
* Excellent communication skills - both verbal and written

Driving Requirement:

* This position requires a valid driver license and clean driving record in the state of residence.
* Travel is necessary due to the nature of the position and the need to visit customers and provide demos and reviews on request and with management approval. This job requires 80% time on computer/calls and 20% or less on-site visits with personal vehicle.

Special Requirements:

* Ability to work in a high pressure, high-stress sales, and quota driven environment.
* Ability to shift and change direction rapidly.

Physical Demands:

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
* The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Account Managers are subject to work in office locations to develop relationships with counterparts and teams.

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