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Become A Senior Field Service Engineer

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Working As A Senior Field Service Engineer

  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Analyzing Data or Information
  • Getting Information
  • Deal with People

  • Make Decisions

  • $80,235

    Average Salary

What Does A Senior Field Service Engineer Do At General Electric

* As the Technical Support Senior Field Service Engineer, you will:
* Actively participate in EHS and develop a thorough understanding of GE’s EHS Policies and Procedures
* Conduct work activities in a compliant manner adhering to the highest level of personal safety
* Plan, organize, lead and execute complex projects involving internal / external labor and procurement of material
* Assist in the development of job cost estimates and attend critical customer meetings
* Interpret GE drawings and O & M manual that apply to the electrical equipment (i.e. ATSs, Switchgears and Switchboard, and related products)
* Send feedback to engineering team and manufacturing team for factory / Eng’g defects
* Manage the customer expectation at the site and lead the GE field team to execute the startup and commissioning in an efficient way
* Troubleshoot PLC / HMI programs based on the project requirements and make them ready for customer commissioning
* Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
* Perform administrative functions; Create a detailed MOP for power system modification, startup and commissioning, writing technical reports, preparing job status reports, time sheet and expense sheets
* Provide leadership and technical direction to skilled labor performing work on customer sites
* Prepare timely and accurate technical reports for customer records and a reference for future outages

What Does A Senior Field Service Engineer Do At Scientific Research

* The Field Engineer / Installation Technician will manage, troubleshoot, and correct incidents and problems associated with customer sites, including national and international systems.
* This includes all associated edge site equipment and cabled infrastructures.
* Specifice duties include the following: Provide such support, as required to install, activate, and/or transition networking eqipment such as network switches, routers, and encryption devices Assist engineering staff members in design, fabrication, integration and testing of electronic circuits, cables, and mounting equipment in support of field upgrades and installations Perform on-site installation, troubleshooting, and testing of company products and equipment Provides technical support to customers on operational or maintenance aspects of system equipment Develop SOVT test procedures, test plans, test reports, and procedures to maintain lab facilities and calibrate test equipment as needed.
* May support engineering tests and detailed experimental testing Conduct Site Survey's and support the development of installation packages as needed in support of infrastructure upgrade effortsScientific Research Corporation offers a competitive salary, an extensive benefits package and a work environment that encourages excellence.
* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
* Scientific Research Corporation is an equal opportunity and affirmative action employer that does not discriminate in employment
* All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.[
* MON *CB

What Does A Senior Field Service Engineer Do At Danaher Corporation

* Uses enhanced troubleshooting skills to resolve Customer issues.
* Works independently and prioritizes work schedule of service calls.
* Maintains local tool and parts inventory to ensure adequate supply.
* Stays current on technical knowledge through participation in training programs, reading technical bulletins, and attending Regional Specialist call forums.
* Represent local field expertise on a Field Product Team as required.
* Perform all administrative duties in a concise and timely manner.
* Travel required/Valid Driver's License.
* Travel within assigned geography, up to 50% overnight travel
* Effective communication and customer service skills.
* Ability to instill customer satisfaction that is recognizable and valuable to the customer

What Does A Senior Field Service Engineer Do At DRS Technologies, Inc.

* Supports complex Field Service activities in operating environments at depots, training sites, and customer field operations with training, operation or repair.
* Applies extensive skills in area of proficiency and demonstrates expertise at all types of military and commercial field assignments
* Determines solutions and advises others in resolving a wide variety of moderately complex technical problems
* Interfaces directly with senior customer personnel as the primary technical contact on significant issues requiring multiple solutions and coordination across company and customer organizations
* Works at remote locations without direct supervision
* May be responsible for leading a technical group independently
* Provides budget, cost and schedule input for design assignments
* Communicates clearly (written and oral) with other company personnel and the customer as required
* May participate in preparation of proposals
* Provides technical knowledge and assistance to other engineers and support personnel
* Leads and directs the work of others as assigned
* Supports, communicates, reinforces and defends the mission, values and culture of the organizatio

What Does A Senior Field Service Engineer Do At Eaton Corporation

* Continuously improve personal,
* technical and professional business skills enabling incumbent to service
* products to customer’s satisfaction through keeping current with product
* technology as measured by ability to troubleshoot and repair various
* products and to instruct others.
* Provide timely, detailed and
* accurate reports on service work performed, product performance, and
* warranty liabilities to company expense and time allocation.
* Become computer efficient using
* laptops provided and mastering all required software.
* Maintain all service equipment
* including all test equipment, tools issued to meet specifications
* including EBE, ISO requirements, etc. in good working condition and
* maintain sufficient inventory to respond to standard calls.
* Provide customers basic
* applications information via phone or on site consultation and be
* available for 24-hour x 7 days a week on call duty and respond to emergency
* situations with minimal notification.
* Demonstrate ability to service
* newly designed and experimental equipment, which has not been seen before,
* and instill confidence in the customer.
* Develop and maintain strong
* working relationships with customers, authorized service shops, other
* service organizations, and product business units to assure customer
* satisfaction.
* Incumbent demonstrates an awareness of customer needs,
* preferences, and time and financial constraints.
* Proven customer service, sales
* ability, and ability to handle irate or difficult customers and gain
* satisfaction.
* Demonstrate safety
* consciousness in equipment handling, electrical and electronic procedures,
* and the unique situations encountered at diverse work sites.
* Skilled proficiency in the
* following:
* Basic Test Equipment Operation
* Basic Troubleshooting
* Techniques
* Ability to run small projects
* Intermediate Test Equipment
* Operation
* Advanced Troubleshooting
* Techniques
* Ability to run small outages
* and projects
* Advanced Test Equipment Operation
* Basic Protective Relays
* Basic PQ Measurements
* Skilled proficiency in one or
* more of the following:
* Intermediate Protective Relays
* Advanced PQ Measurements
* Disaster Recovery
* Rotating Machinery
* Protection & Control
* Desig

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How To Become A Senior Field Service Engineer

Mechanical engineers typically need a bachelor’s degree in mechanical engineering or mechanical engineering technology. Mechanical engineers who sell services publicly must be licensed in all states and the District of Columbia.

Education

Mechanical engineers typically need a bachelor’s degree in mechanical engineering or mechanical engineering technology. Mechanical engineering programs usually include courses in mathematics and life and physical sciences, as well as engineering and design courses. Mechanical engineering technology programs focus less on theory and more on the practical application of engineering principles. They may emphasize internships and co-ops to prepare students for work in industry.

Some colleges and universities offer 5-year programs that allow students to obtain both a bachelor’s and a master’s degree. Some 5-year or even 6-year cooperative plans combine classroom study with practical work, enabling students to gain valuable experience and earn money to finance part of their education.

ABET accredits programs in engineering and engineering technology. Most employers prefer to hire students from an accredited program. A degree from an ABET-accredited program is usually necessary to become a licensed professional engineer.

Important Qualities

Creativity. Mechanical engineers design and build complex pieces of equipment and machinery. A creative mind is essential for this kind of work.

Listening skills. Mechanical engineers often work on projects with others, such as architects and computer scientists. They must listen to and analyze different approaches made by other experts to complete the task at hand.

Math skills. Mechanical engineers use the principles of calculus, statistics, and other advanced subjects in math for analysis, design, and troubleshooting in their work.

Mechanical skills. Mechanical skills allow engineers to apply basic engineering concepts and mechanical processes to the design of new devices and systems.

Problem-solving skills. Mechanical engineers need good problem-solving skills to take scientific discoveries and use them to design and build useful products.

Licenses, Certifications, and Registrations

Licensure is not required for entry-level positions as a mechanical engineer. A Professional Engineering (PE) license, which allows for higher levels of leadership and independence, can be acquired later in one’s career. Licensed engineers are called professional engineers (PEs). A PE can oversee the work of other engineers, sign off on projects, and provide services directly to the public. State licensure generally requires

  • A degree from an ABET-accredited engineering program
  • A passing score on the Fundamentals of Engineering (FE) exam
  • Relevant work experience, typically at least 4 years
  • A passing score on the Professional Engineering (PE) exam

The initial FE exam can be taken after one earns a bachelor’s degree. Engineers who pass this exam are commonly called engineers in training (EITs) or engineer interns (EIs). After meeting work experience requirements, EITs and EIs can take the second exam, called the Principles and Practice of Engineering.

Several states require engineers to take continuing education to renew their licenses every year. Most states recognize licensure from other states, as long as the other state’s licensing requirements meet or exceed their own licensing requirements.

Several professional organizations offer a variety of certification programs for engineers to demonstrate competency in specific fields of mechanical engineering.

Advancement

A Ph.D. is essential for engineering faculty positions in higher education, as well as for some research and development programs. Mechanical engineers may earn graduate degrees in engineering or business administration to learn new technology, broaden their education, and enhance their project management skills. Mechanical engineers may become administrators or managers after obtaining the requisite experience.

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Senior Field Service Engineer jobs

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Real Senior Field Service Engineer Salaries

Job Title Company Location Start Date Salary
Senior Field Service & Commissioning Engineer Converteam, Inc. Pittsburgh, PA Aug 09, 2011 $198,265
Senior Field Service Engineer Magnaserv Enterprises, Inc. FL Sep 01, 2010 $125,000
SR. Field Service Engineer Harmonic, Inc. San Jose, CA Sep 18, 2013 $124,030 -
$135,000
Senior Field Services Engineer Entisys Solutions, Inc. Concord, CA Sep 29, 2014 $121,000
Senior Field Service Engineer Veeco Process Equipment Inc. Fremont, CA Jan 10, 2016 $112,674
Senior Field Service Engineer SS8 Networks, Inc. Milpitas, CA Apr 18, 2013 $111,842
Senior Field Service Engineer Fairfield Industries Incorporated Sugar Land, TX Sep 02, 2013 $111,240 -
$115,200
Senior Field Service Engineer Spirent Communications, Inc. Sunnyvale, CA Aug 06, 2015 $110,500 -
$115,500
Senior Field Service Engineer Spirent Communications, Inc. Sunnyvale, CA Sep 10, 2015 $110,500 -
$115,500
Senior Field Services Engineer Entisys Solutions, Inc. Concord, CA Oct 01, 2010 $110,000
Senior Field Services Engineer Entisys Solutions, Inc. Concord, CA Sep 30, 2013 $110,000 -
$150,000
Senior Field Services Engineer Entisys Solutions, Inc. Concord, CA Oct 01, 2011 $110,000
Senior Field Service Engineer GEA Process Engineering Inc. Hudson, WI Mar 11, 2012 $91,491
Senior Field Service Engineer GEA Process Engineering Inc. Hudson, WI Mar 21, 2012 $91,491
Senior Field Services Engineer Entisys Solutions, Inc. Concord, CA Oct 01, 2011 $90,000
Senior Field Service Engineer FEI Company San Diego, CA Feb 19, 2011 $90,000
Senior Field Service Engineer FEI Company Los Angeles, CA Feb 19, 2011 $90,000
Senior Field Service Engineer Wood Group Light Industrial Turbines (USA), Inc. Houston, TX Aug 12, 2013 $88,460
Senior Field Service Engineer (Legacy Specialist) Veeco Instruments, Inc. Santa Clara, CA Oct 01, 2012 $88,000 -
$98,000
SR. Field Service Engineer/Rep. Siemens Industry, Inc. Greer, SC Jun 06, 2014 $86,296
Senior Field Service Engineer Tetra Pak Inc. Saint Paul, MN Mar 18, 2013 $78,936
Senior Field Service Engineer Lam Research Corporation Hillsboro, OR Sep 22, 2013 $78,740
Senior Field Service Engineer/Representative Siemens Industry, Inc. Greer, SC Jun 01, 2012 $78,218
Senior Field Service Engineer Sidel, Inc. Norcross, GA Nov 10, 2009 $78,000
Senior Field Service Engineer Ab Sciex LLC Riverview, FL Aug 25, 2016 $76,544 -
$110,000
SR. Field Service Engineer/Rep Siemens Industry, Inc. Alpharetta, GA Aug 30, 2011 $76,221
Senior Field Service Engineer/Representative Siemens Industry, Inc. Greer, SC Nov 18, 2011 $76,125
Senior Field Service Engineer Lam Research Corporation Austin, TX Sep 01, 2014 $75,000

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Top Skills for A Senior Field Service Engineer

HardwareTechnicalSupportCustomerServicePreventiveMaintenanceCustomerSatisfactionLaserPrintersCustomerSitesPCSemiconductorPLCLaboratorySetupProductLineCustomerSupportUnixComponentLevelCustomerTrainingServiceCallsPhoneSupportTestEquipment

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Top Senior Field Service Engineer Skills

  1. Hardware
  2. Technical Support
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Focus on OS and hardware support on core system of larger customers in Boston area.
  • Coordinated and provided local and corporate technical support personnel and resources for customer chemistry, hardware and methodology inquiries.
  • Provided customer service and technical training to our new engineers including the majority of Latin American and Mexican engineers.
  • Developed preventive maintenance procedures on our different printers that reduced future breakdowns.
  • Program improved customer response times, overall customer satisfaction and increased profitability.

Top Senior Field Service Engineer Employers