Senior field service engineer job description

At Nautilus, we have a big and important mission: improve the health of millions by unleashing the potential of the proteome to accelerate drug development and enable a new world of precision and personalized medicine. We are developing a single-molecule protein analysis platform of unprecedented sensitivity, scale, and ease of use that we believe will democratize access to the proteome - one of the most dynamic and valuable sources of biological insight. To accomplish this, we are pursuing deep, hard science with an entrepreneurial mindset and creating a world-class team of builders, innovators, and dreamers across a wide range of disciplines.

We are hiring for a Sr. Field Service Engineer to join our growing team. As a Field Service Engineer, you will perform installations, troubleshooting, instrument repairs, and preventative maintenance on our Proteomic Analysis System, both on internal and external, customer-installed instruments. You will work closely with our Systems Integration, Engineering, and Software functions to develop deep knowledge of the system and experimental workflow.

This position will report to the Field Service Engineer Senior Manager and is located in San Carlos, CA.

ResponsibilitiesMaintain, install, and repair Nautilus products at both internal and external customer sites Work independently to resolve all assigned customer and technical issues Perform validation services (IQ/OQ) of hardware and software Identify, analyze, and diagnose product complaints at customer's location Act as customer advocate to ensure usability and training Complete necessary administrative duties such as logging and reporting of service activities, expense reporting, inventory, etc.

Requirements5+ years of relevant experience working in the service & support of complex instrumentation is required Associate's degree (A.S./A.A.S.) or Bachelor's degree (B.S./B.A.) in Life Sciences, Physics, Engineering, Mechatronics, or equivalent experience (e.g. Military Certificates in electronics) is required with domain knowledge in one or more of the following areas: optics (lasers), fluidics, and/or motion control is highly desired Prior experience servicing complex life science instruments is required Prior experience as a field service engineer and deep familiarity with the processes/ techniques involved Demonstrated experience in troubleshooting and following problem-solving procedures Excellent verbal and written communication and interpersonal skills Proficient knowledge of electrical and electromechanical technology and all required safety protocols Ability to multi-task and prioritize is required The ability and willingness to lift up to 50 lbs Possess the ability to walk, stand, carry materials, stoop, kneel, and bend at the waist Up to 70% travel required A valid driver's license and passport Knowledge of hand tools and proper usage, including a digital multimeter

Nautilus Team Culture We are curious go-getters: this is a team of life-long learners who aren't afraid to tackle the big challenges while continuously pushing ourselves forward We are detail oriented: we do great science by working smart and with diligence, and by learning from our mistakes We are easy to work with: we want our workplace to be one where everyone can share their perspective and be treated with respect and kindness
#LI-Onsite

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Leading the future of luxury mobility

Lucid's mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.

We are currently seeking a Field Service Engineer, Crash Investigation. This position requires an experienced professional with a strong background in Automotive Software, including diagnostic systems and ECU communication, along with experience in evaluation of crash incidents . Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.

#ANS
The RoleProvide detailed analysis of various types of vehicle incidents in the FieldWork closely with specialized crash investigation engineers Develop processes for precise workflow in handling all aspects of incident investigation Embed with vehicle engineering teams, providing feedback gathered from investigations Acquire a thorough knowledge of Lucid vehicle software and hardware systems and strategies
Qualifications10+ years of Automotive experience in Crash InvestigationStrong knowledge of structural analysis Knowledge of various restraint and airbag technologies Hands-on experience in using test equipment and validation tools such as CANoe, CANalyzerSupplier management experience and a strong background in working with cross functional groups Familiarity with ADAS technologies, calibrations, and sensor function and diagnosis Strong skills in database management Experience in diagnostic sequences such as ECU reprogramming Bachelor of Science, in the areas of Electrical, Mechanical, Manufacturing, Automotive, Computer Science, or other related fields.
AdvantageousField experience with OEM automotive diagnostic tools and software Technical writing experience Hands-on experience working on vehicles
EducationDegree in either Mechanical Engineering, Electrical Engineering, Automotive Technology, or equivalent experience
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Job Title
Senior Field Service Engineer
Location(s)
US Remote - MI
Key Responsibilities:

Enhance the Customer Experience
Excel at the installation, maintenance, validation and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service Deliver customer training for instrument operation and user maintenance Serve as a member of the remote technical resolution team Partner with our customers to understand their analytical workflow and applications Communicate service offerings including training, support, software, laboratory services products and field upgrades

Support your Team
Mentor and develop Customer Support Engineers in both technical and soft skills Support the local instrument sales representative(s) to help secure new instrument orders Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts Review service contract offerings and deliverables Understand and leverage organizational awareness of other functional groups and product lines to support your customers and team members

Drive Organizational Growth
Contribute to account profitability through efficient service delivery and execution Excel with technical acumen and testing equipment Serve as an example of efficiency in all assigned administrative tasks Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process Demonstrated experience in instrumentation troubleshooting, repair, and qualification services

Must have the ability to travel by air, vehicle and/or other means of transportation as business requires.
Also, must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operation.

Basic Qualifications:
Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience5+ years of laboratory and/or field service experience

Preferred Qualifications:
Master's degree Experience using Microsoft 365 and other business software platforms Mass spec experience preferred Automation experience preferred

Other Requirement:
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions Has demonstrated experience in handling advanced and complicated technical and interpersonal escalations Demonstrated ability to drive miscellaneous business projects through completion Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role Advanced knowledge of analytical equipment, laboratory environment, and/or instrument control software Vendor issued certification on relevant laboratory equipment

The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.