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Top 50 Senior Field Service Engineer Skills

Below we've compiled a list of the most important skills for a Senior Field Service Engineer. We ranked the top skills based on the percentage of Senior Field Service Engineer resumes they appeared on. For example, 13.4% of Senior Field Service Engineer resumes contained Technical Support as a skill. Let's find out what skills a Senior Field Service Engineer actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Field Service Engineer

1. Technical Support
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high Demand
Here's how Technical Support is used in Senior Field Service Engineer jobs:
  • Coordinated and provided local and corporate technical support personnel and resources for customer chemistry, hardware and methodology inquiries.
  • Provide technical support to the marketing group during presentations and proposal preparation
  • Complete responsibility for technical support & training for representative agencies world-wide.
  • Provide operator training and technical support to ensure customer satisfaction.
  • Provided uncompromising technical support for superior customer retention.
  • Provide technical support to customers for, software and hardware problems, as they occur via telephone or on site visit.
  • Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
  • Provide a high level of DCS field service technical support to our customers, engineering and manufacturing and sales teams.
  • Field Service and Technical Support Specialist for a wide variety of advanced Laser Systems (YAG & CO2).
  • Provided Emergency Service and Technical Support, either On Site or Remote, for PACS Systems.
  • Provided on-site technical support and service to small business, home office, and residential customers.
  • Perform on-site technical support for avionics upgrades using all types of test equipment and documentation.
  • Completed thorough analysis of the checklist to ensure completeness of Logistics & Technical Support sections.
  • Provided technical support for software and customer repairs and maintenance via telephone and email.
  • Offer technical support by phone to customers requiring after hour assistance.
  • Managed Service, Technical Support, Quality Control and Parts departments.
  • Provide technical support for other technicians in the field.
  • Provided 2nd level technical support to field engineers.
  • Review problem issues, perform cause analysis Recommend design and quality improvements and provide technical support
  • Provided technical support at Intel D2 in San Hose,CA

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2. Customer Service
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high Demand
Here's how Customer Service is used in Senior Field Service Engineer jobs:
  • Provided excellent customer service - responded to customer priorities, rearranged schedules, coordinated coverage to accommodate customer needs.
  • Provided Customer Service in troubleshooting, diagnosing and repairing hardware and software issue accurately and efficiently.
  • Maintain Hospital and outpatient clinic assignments providing superior customer service to Radiologists, administrators and technologists.
  • Provided superior customer service by pro-actively interacting and communicating with customers on a daily basis.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Managed and performed customer service contracts.
  • Provided excellent customer service to customers.
  • Improved customer service skills and technical expertise by supporting several state agencies and averaging 7 customer visits per day.
  • Delivered the highest possible level of customer service, resulting in high levels of customer satisfaction and referrals.
  • Provided premier customer service through the provision of hands-on equipment troubleshooting and repair in the field.
  • Received Directors Award from CEO for superior customer service within first year of job.
  • Supervised a team of 3 to 4 Service Technicians which provided exceptional customer service.
  • Assist customers with equipment problems and answer questions as part of customer service.
  • Focused on customer service and also the sale of maintenance contracts.
  • Provide technical support, customer service, and training.
  • Carried out administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Audit Surveys and service jobs for improving customer Service Train Technicians.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Received 2 recognitions for Customer Service Excellence based on customer surveys.
  • Coordinate service visits between Customer Service and service contract companies.

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3. Preventative Maintenance
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high Demand
Here's how Preventative Maintenance is used in Senior Field Service Engineer jobs:
  • Perform installations, repairs, Completing Preventative Maintenance and Field Modifications and engineering changes to improve overall quality.
  • Hold responsibility for over 50 hospital pneumatic tube system training, installation and preventative maintenance.
  • Perform installations and preventative maintenance in-house and at customer locations.
  • Provide equipment preventative maintenance and repair to customer's specification.
  • Performed all required preventative maintenance according to company specifications.
  • Provide preventative maintenance in accordance with published procedures.
  • Developed preventative maintenance plans and schedules.
  • Scheduled preventative maintenance on chemistry analyzers.
  • Devised and implemented preventative maintenance programs that optimized machine performance to minimize down time as well as extended Total RF hours.
  • Perform commissioning, start up, preventative maintenance, and technical support on over 45Mega-Watts of energy servers.
  • Perform on-site remedial and preventative maintenance on systems/sub-systems, printers, terminals, and PC's.
  • Performed monthly, quarterly, semi-annual and annual preventative maintenance on all trained equipment for TSA.
  • Provide preventative maintenance and repair to the east coast region of equipment in different technologies.
  • Conducted installation, repair and preventative maintenance of Dry Etch equipment.
  • Perform PCS Preventative Maintenance, Troubleshooting, & Engineering Services.
  • Performed the required preventative maintenance on a monthly basis.
  • Maintained equipment, coordinated preventative maintenance, updates and repairs to ensure operational readiness of high volume printing equipment.
  • Performed preventative maintenance, routine and emergency repair of holter & telemetry equipment in hospitals.
  • Perform service calls and preventative maintenance procedures within company timeline and expense procedures.
  • Perform preventative maintenance on all Konica equipment for customers in my territory.

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4. Customer Sites
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high Demand
Here's how Customer Sites is used in Senior Field Service Engineer jobs:
  • Installed and maintained clinical chemistry and nuclear analyzers and therapeutic drug monitoring systems at customer sites.
  • Traveled to customer sites worldwide as Tech-Support/Factory Liaison.
  • Travel to customer sites all over the world for new installation, preventive maintenance and equipment failures to minimize their downtime.
  • Traveled to customer sites to perform installations, maintenance and repairs to the GST wafer scribe and break tool.
  • Key team member responsible for implementing ISO compliance on-site at customer sites in the United States and France.
  • Travel to customer sites to perform product upgrades as needed, resolve customer escalations on poor performing machines.
  • Worked for numerous customer sites as part of a team and as the sole ABB engineer on site.
  • Deployed independently overseas for 13 months as the Field Service Engineer for more than 30 customer sites.
  • Installed and maintained multiple Banknote Processing Systems at commercial customer sites in Phoenix and Tucson.
  • Traveled to various customer sites globally to provide services as needed.
  • Supervised the installation of DEX equipment at various customer sites.
  • Travel to customer sites to perform installations and service.
  • Assist contract personnel with problems at customer sites.
  • Train customers and implement systems at customer sites.
  • Repaired production ion implant systems at customer sites.
  • Install and relocate equipment at customer sites.
  • Perform service, preventative maintenance, modifications and installations on Siemens Healthcare Diagnostics instrumentation, at customer sites with minimal supervision.
  • Evaluate and direct facility preparations at customer sites for installation of Ion Implantation Machinery fabricated by Varian.
  • Traveled to customer sites both domestic and international on short notice to troubleshoot and repair antenna systems.
  • Provide 24 hour a day Service through our network of service personnel stationed at Customer Sites World Wide.

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5. Laser Printers
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high Demand
Here's how Laser Printers is used in Senior Field Service Engineer jobs:
  • Repair and maintenance of electrostatic plotters and laser printers at customer sites.
  • Support warehouse IT hardware equipment's such as laser printers label printers, time clocks, handheld computers and mobile computers
  • Provide electromechanical repair of various dot matrix, line and laser printers.

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6. Service Engineers
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high Demand
Here's how Service Engineers is used in Senior Field Service Engineer jobs:
  • Communicated effectively with customers, service manager, & field service engineers to provide technical troubleshooting solutions with excellent results.
  • Scheduled field service engineers for maximum efficiency and productivity.
  • Created training documentation for users/service engineers.
  • Trained and supervised junior field service engineers by adding faults during training to replicate real world conditions on system.
  • Performed upgrades, modifications, preventive maintenance, and ongoing support and mentoring to other Field Service Engineers.
  • Shift Lead - Provide leadership and guidance to a team of Field Service Engineers.
  • Traveled throughout the United States as a technical/customer support to other field service engineers.
  • Instruct, train, and direct field service engineers in servicing and repairing equipment.
  • Mentor other field service engineers to bring them up to speed on equipment.
  • Mentored new field service engineers, to improve their troubleshooting and customer skills.
  • Provided technical support and advice to all junior and senior service engineers.
  • Promoted to lead position over group of 6 Field Service Engineers.
  • Train customers and provide technical support to other field service engineers.
  • Assisted other field service engineers as needed.
  • Trained service engineers in use of nationwide computerized personnel tracking and inventory acquisition systems.
  • Work with other Field Service Engineers to ensure that all of Tosoh's Field Assets are properly maintained.
  • Provide guidance to Field Service Engineers, train new Engineers, and assist when customer satisfaction issues arise.
  • Assisted and trained Field Service Engineers, Customer Engineers, and the Customer's Maintenance Technicians.
  • Key Accomplishments: Certified up to 20 service engineers through Level III Maintenance Certification.
  • Mentored new Field Service Engineers on Dade Behring / Siemens analyzers.

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7. Semiconductor
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high Demand
Here's how Semiconductor is used in Senior Field Service Engineer jobs:
  • Delivered exceptional customer service to semiconductor manufacturing customers Motorola, AMD and Samsung by partnering with them to enable success.
  • Preformed wet clean and pm services on RIE etch semiconductor-manufacturing equipment utilizing critical electrical and mechanical skills.
  • Support Specialist training local and international semiconductor manufacturing sites in order to resolve complex issues.
  • Maintain and train Operators and technicians as various functions of capital semiconductor equipment.
  • Advanced Mechanization / Micro Automation provider of automated semiconductor assembly equipment.
  • Provide customer engineering support on semiconductor memory yield laser systems.
  • Maintained and modified capital equipment to the semiconductor industry.
  • Serviced and maintained semiconductor manufacturer's dry etch equipment.
  • Performed installation and service of laser-based semiconductor capital equipment.
  • Install repair capital equipment used for semiconductor manufacturing.
  • Experienced in clean room environments and semiconductor industry procedures * ISO-9001 in house auditor * Training of new employees on company products
  • Managed teams up to 10 on projects spanning 2 to 5 months in complex semiconductor equipment installations, and upgrades.
  • Specialize in TEL Cleaning Systems (PR300Z, CELLESTA+) use in semiconductor manufacturing for wafers cleaning and wet etching.
  • Conducted wet clean and pm actions, in a clean room environment on semiconductor-manufacturing equipment such as etch chambers.
  • Support the procurement, installation, modification, upgrade and maintenance of all the semiconductor equipment needed.
  • Lead position for the past 7 years at a major semiconductor company in Santa Clara.
  • Charged with upkeep of 13 precision semiconductor steppers in a high pressure production environment.
  • Monitored status and traveled to semiconductor fabs for customer engineering and tool support.
  • Installed, inspected, and diagnosed operation of Photolithography semiconductor equipment.
  • Installed and Setup various Semiconductor Manufacturing Equipments.

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4 Semiconductor Jobs

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8. PCS
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high Demand
Here's how PCS is used in Senior Field Service Engineer jobs:
  • Take power/grounding measurements to ensure proper PCS operation.
  • Field commissioning and troubleshooting PCS7 Hydro-electric Automation during a four-year project automating the TVA Dams.
  • Install PCs, servers and network equipment, moving when necessary.
  • Assembled, tested, and troubleshot printer controllers and PCs.
  • Repaired printers, laptops and desktop PCs.
  • Inspect and clean PCS components.
  • Installed upgraded workflow system (multiple PCs, network, software) for DWD.
  • Field Service of Tandem Mainframe Computers, Sun Microsystems Computers and PCs.

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2 PCS Jobs

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9. PLC
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high Demand
Here's how PLC is used in Senior Field Service Engineer jobs:
  • Performed calibration, troubleshooting, repairs, installation, and programming of controller's to PLC; flow meters to valves.
  • Support PLC and microprocessor software installation, troubleshoots, and upgrades to cleaning systems in house and on customer work sites.
  • Maintain existing PLC-based systems in reliable condition, propose improvements, and train/support production and maintenance personnel.
  • Engineered controls and modified PLC programs in the field to comply with customers individual specific project requirements.
  • Modified existing PLC software to correct errors, upgrade interfaces and improve performance.
  • Worked with systems interfaced to PLC's, lasers and vision systems.
  • Performed basic PLC programming and interfaced with ladder logic controls.
  • Included PLC's, programming and debugging of Automation software.
  • Created PLC programs for board routing and tracking system.
  • Install and set up network systems between, PC, PLC, AC/DC drives and all remote interfaces.
  • Shared specialist in GCMS, LCMS, HPLC and NMR.
  • Experienced in PC, PLC, HMI, communications.
  • Performed and documented Waters HPLC/MS installations, maintenance and qualification services in multi state territory.
  • Implemented GE-Fanuc PLC auxiliary power unit control and monitoring software.
  • Developed Resistance Welding/ PLC Courses and Trained Various Plant Maintenance/ Skilled Trades Personnel.
  • Performed on-site repair, install and maintenance of HPLC and immunoassay instrumentation.
  • Performed electrical interfacing, edit plc programs and/or hard wiring.
  • Conducted PLC programing classes at customer sites.
  • Serviced and programmed the Allen-Bradley products such as PLC5, SLC500, Controllogix VFD's, and Panelviews.
  • Received internal training for Centrifuge included small systems refrigeration certification, Spectrophotometer, Robotics, HPLC.

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2 PLC Jobs

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10. New Product Development
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high Demand
Here's how New Product Development is used in Senior Field Service Engineer jobs:
  • Provided input for new product development and implementation.
  • Assist Applications Engineers on new product development as it relates to the interface with the aircraft.

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11. Service Calls
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high Demand
Here's how Service Calls is used in Senior Field Service Engineer jobs:
  • Researched and presented technical information on troublesome service calls.
  • Enhance company revenues through sales interaction, service contract sales while minimizing costs through efficient travel and lowest repeat service calls.
  • Assist sales effort by performing service calls to support customer evaluations of sales demonstration units being tested by prospective customers.
  • Service clients by providing Preventive Maintenance performance, service calls, warranty calls, field upgrade programs, etc.
  • Experienced working on-call and taking short notice service calls for out of town or in town equipment repair.
  • Managed multiple MRI and CT sites by performing routine maintenance and both scheduled and unscheduled service calls.
  • Coordinate with outside vendors to conduct service calls of failed hardware as service contracts warrant.
  • Respond promptly to all service calls and requests for a particular unit as assigned.
  • Coordinated with team mates to reduce repeated service calls by 30%.
  • Scheduled and performed troubleshooting service calls to solve equipment problems.
  • Coordinated service calls with the client and other service vendors.
  • Contributed approximately $45,000 in service calls and upgrades.
  • Provided accurate reporting on all service calls and activity.
  • Make service calls to maintain and repair machines.
  • Provide customer support and scheduling of service calls.
  • Performed worldwide field service calls.
  • Performed service calls to West Coast for onsite repair of floppy and hard drive testing equipment and Robotics disk copiers
  • Contracted by Sun Microsystems, taking Field Service calls to repair all levels of Sun equipment.
  • Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
  • Performed routine maintenance and respond to scheduled and unscheduled service calls on multi-vendor and multi-modality systems.

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12. Test Procedures
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high Demand
Here's how Test Procedures is used in Senior Field Service Engineer jobs:
  • Created test procedures for qualification testing, functional verification testing, and production testing.
  • Advise company management on test procedures for laboratory and pilot filtration studies.
  • Generated and participated in systems documentation, test procedures, and Field Change Instructions, Service Manuals for the LumaGem systems.
  • Assess complex test procedures, and produce reports, work instructions and test documentation based on results of analyses.
  • Developed, revised, and improved efficient and comprehensive test procedures for final testing and manufacturing Group.
  • Provide technical services to Boeing for their development of avionics test procedures and interfaces.
  • Created prototypes, bills of materials, and assembly / test procedures.
  • Developed test procedures and work instructions for new lasers systems.
  • Develop and write performance test procedures and complete performance testing.
  • Develop test procedures to ensure the highest quality standards.
  • Developed test procedures for components produced by new vendors.
  • Assisted in the development of alignment procedures, test procedures for systems, and repairable subassemblies.
  • Conducted Accept Test Procedures (ATP) on new versions of PIONEER software.

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24 Test Procedures Jobs

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13. Trouble Shooting
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high Demand
Here's how Trouble Shooting is used in Senior Field Service Engineer jobs:
  • Performed field support to customers trouble shooting industrial automated equipment and manufacturing processes.
  • Have performed trouble shooting for thousands of errors and am responsible for maintain a healthy customer relationship with the company.
  • Trained new customers to operate and complete basic trouble shooting and repairs to their equipment.
  • Performed trouble shooting for any network problems pertaining to any of our equipment.
  • Skilled in installation, configuration, trouble shooting of hardware and operating systems.
  • Provided extensive maintenance and trouble shooting on equipment for mature equipment base.
  • Trouble shooting and part replacement of print server units.
  • Trained customers on trouble shooting and preventive maintenance procedures.
  • Perform electrical diagnosis & trouble shooting in the field.
  • Performed PBX trouble shooting and routine maintenance.
  • Provided support for PLC trouble shooting and programing on costumers PLC (Allen Bradley).

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14. Component Level
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high Demand
Here's how Component Level is used in Senior Field Service Engineer jobs:
  • Repaired and troubleshot digital and analog medical equipment to component level.
  • Performed electronic repair to board and component level equipment.
  • Repair or replace PLC or microprocessor assisted control systems and trouble shoot such systems to PCB component level repairs and/or replacements.
  • Repair to component level using schematics; calibrate install, and commissioning of all electronic equipment.
  • Design level and Prototype Battery Management module build, test and troubleshoot to component level.
  • Provided on location service and repair to the component level as a third party representative.
  • Repaired equipment on customer site at times requiring component level troubleshooting in the field.
  • Repaired transducers, all makes, and performed circuit board repair to component level.
  • Performed component level diagnostics to ensure the most cost effective and timely solution.
  • Redeveloped a theory-of-operation and component level repair syllabus for the E-2C IFF systems.
  • Repaired systems to board level and component level and achieved faster repair times.
  • Supply 7/24 phone support and when necessary on-site repairs to component level.
  • Test, troubleshoot, repairs on boards at component level.
  • Repair of electronic circuit boards down to component level.
  • Repaired defective products to the component level.
  • Repaired robotic modules to the component level.
  • Performed troubleshooting to the component level.
  • Maintained, troubleshot and repaired electro-mechanical high resolution camera systems from the system level to the component level for the U.S.A.F.
  • Board level Testing, troubleshot component level repair * Performed Calibration on all units.
  • Provide Senior Field Service Engineering support (down to component level) to their clients world wide.

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1 Component Level Jobs

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15. Customer Training
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average Demand
Here's how Customer Training is used in Senior Field Service Engineer jobs:
  • Delivered and developed customer training on complex military intelligence systems and both factory and abroad.
  • Demonstrated solid communication skills toward delivering high-quality customer training on all systems.
  • Provide formal post installation advanced customer training.
  • Install, Maintain and Repair Microwave Synthesis systems at customer site Install and maintain Computer Systems Provide customer training on all systems
  • Conducted formal customer training at our corporate headquarters and provided non-required 24/7-tech support to out of region customers.
  • Conduct customer training in operation, maintenance, theory, and design of ASCO equipment.
  • Assisted Sales teams with hardware implementation and customer training for Proof of Concept testing.
  • Provide on-site customer training on operation, maintenance, and limited troubleshooting.
  • Delivered customer training to Micron, Italy and Samsung, Austin.
  • Provided customer training on new products installed at customer site.
  • Conducted both Engineer and Customer training classes and presentations.
  • Provided on-site Customer Training, Inspection & Evaluation.
  • Provide Customer training and ongoing systems support.
  • Provided customer training and sales leads.
  • Evaluated customer training and recommended improvements to training course curriculums.
  • Hired to handle the installation, customer training and repair of the BioCad Chromatography product line.
  • Provided new startup installations, qualifications, customer training, troubleshooting, and applications support.
  • Perform customer training and buyoffs at ASGs' main plant site.

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16. Unix
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average Demand
Here's how Unix is used in Senior Field Service Engineer jobs:
  • Performed maintenance on Windows/Unix platform networks.
  • Installed and maintained large scale enterprise Dell/IBM/HP servers including UNIX and Windows Server 2000 and 2003 based software platforms.
  • Support of software across Windows, MAC and UNIX platforms and hardware of multiple systems.
  • Program Manager, UNIX System Administrator and Hardware Engineer for military computer workstations.
  • Work also involved setting up and administering SUN work stations running UNIX.
  • Performed data transfer and server upgrade from OS/2 and Unix based system.
  • Configured devices for network access including Unix and Windows based equipment.
  • Train users on installation and diagnostics of UNIX-based software.
  • Assisted with Solaris / UNIX administration, as well as with backup and external storage on 20 NIPR and SIPR servers
  • SUN Microsystems and Solbourne Corporation desktop computers and mid range servers, including loading and configuring the UNIX OS.
  • Installed, maintained Quotron Systems, Inc. midrange Motorola UNIX computers and WAN for stock market trading services.

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11 Unix Jobs

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17. Computer System
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average Demand
Here's how Computer System is used in Senior Field Service Engineer jobs:
  • Provided product factory support including troubleshooting, repairing and maintaining diagnostic and management computer systems.
  • Installed, serviced and maintained computer systems, peripherals and automated food processing equipment.
  • Planned and performed installation of new mainframe computer systems and peripheral devices.
  • Installed over 30 proprietary mainframe newsroom computer systems nationally and internationally.
  • Upgraded over 50 newsroom computer systems nationally and internationally.
  • Maintained and serviced the mainframe computer systems of several large commercial, financial, and automotive accounts.
  • Install hardware and software configurations, and troubleshoot and maintain computer systems, hardware and peripherals.
  • Calibrate and align mechanical, electrical, magnetic, hydraulic, RF and computer systems.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Assist operation managers in planing upgrades and installing patches to the computer system.
  • Attended factory training on IBM PC and PC AT computer systems and peripherals.
  • Repair of computer systems, printers and other peripheral devices at customer site.
  • Integrate and maintain computer systems for clients.
  • Manufactured, troubleshot to component level and repaired electromechanical, pneumatic, robotic, and computer systems.
  • Provided Pre and Post sales support on imaging computer systems equipment installation and application certifications.
  • Developed a theory-of-operation and component level repair syllabus for the L-304-HSP (High Speed parallel Processor) computer system.
  • Develop, implement and administer the backup of customer computer systems (WinXP) running Banctec customized software.
  • Repair all equipment attached to the computer system, both onsite and at remote locations.
  • Provided senior-level information [ ] computer systems support to over 150 end users.
  • Full time Modular Computer Systems Installed, configured, and maintained Mainframe and peripherals at component level.

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1 Computer System Jobs

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18. Customer Relations
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average Demand
Here's how Customer Relations is used in Senior Field Service Engineer jobs:
  • Provide effective leadership by managing all aspects of a non-union labor installation including customer relations, quality, timeliness and profitability.
  • Maintained good customer relations and customer satisfaction by serving as the company liaison on administrative and technical matters for assigned projects.
  • Developed and maintained superior customer relations using proactive measures to ensure systems are operational and performing within OEM standards.
  • Established and maintained effective customer relations and achieved high levels of customer satisfaction.
  • Provided direct customer contact to improve customer relations and client satisfaction.
  • Developed profitable customer relationships through collaboration, professionalism, and integrity.
  • Developed superior customer relations to promote business in the region.
  • Maintained outstanding customer relationships between DNS Electronics and Intel Corporation.
  • Maintain good customer relations, recommend product improvements.
  • Managed territory, inventory and customer relationships.
  • Trained and mentored Field Service Engineers in all aspects of the position, including technical tasks and customer relations.
  • Created and sustained positive customer relationships that resulted in service contracts and sales of new machines and equipment.
  • Managed customer relationships, facilitated 3rd party service, obtained purchase orders, and met service metrics.
  • Build and Maintain customer relationships to ensure future business.
  • Build and maintain customer relationships.
  • Work to improve customer relationships.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Created an on-going, trust-worthy customer relationship, therefore, allowing for continual partnership in other fields of operation.
  • Managed customer relations during critical "machine down" events including meetings, documentation and follow up to insure customer satisfaction.

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19. Customer Base
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average Demand
Here's how Customer Base is used in Senior Field Service Engineer jobs:
  • Provide technical product training and basic user functionality training to customer base.
  • Trained and supported a bilingual cross-cultural customer base with solid interpersonal skills.
  • Manage assigned customer base according to company policies and directives.
  • Trained Sales Force and customer base advanced lithography characterization techniques.
  • Supported large customer base from Hospitals to large based Insurance Companies also including the Banking Industry with 100% customer satisfaction.
  • Provided technical support from the Technical Call Center resulting in quick fixes over the phone and a satisfied customer base.
  • Collaborated to roll out new test systems, trained service teams and provided ongoing support to Western Region customer base.
  • Performed remedial customer visits per contract agreements and also after hours on-call for the Georgia and Alabama customer base.
  • Interact and Manage my own customer base worldwide, Schedule all sales and service calls.
  • Work in close liaison with the sales organization to develop and expand the customer base.
  • Provide a high level of plant control systems services for our existing customer base.
  • Served as Technical Liaison with customer base, field operations and vendors.
  • Field trials, maintaining customer base and special projects.
  • Doubled customer base in less than two years time.
  • Provided expert service to customer base.
  • Provided outstanding customer service to the entire customer base which resulted in several unsolicited emails and letters of appreciation.
  • Provided partnership support to customer base [ ] responding to emergency break/fix calls within 2 hour response contracts.
  • Provide Level 2 backline technical support for a world-wide customer base which includes over 30 equipment manufactures.
  • Serviced and maintained customer base of IBM midrange systems and peripherals.

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20. Project Management
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average Demand
Here's how Project Management is used in Senior Field Service Engineer jobs:
  • Project management, installed and coordinated all aspects of communications installations including upgrading and meeting specifications.
  • Assist with the Sales and Project Management teams to design the installation requirements for each project.
  • Execute required project management duties to ensure installations are completed on time and on budget.
  • Complete Project Management Courses with ABB, and take on projects between service jobs.
  • Used strong communication and project management skills to meet customer's evolving needs.
  • Provide project management support for the installation of large scale laboratory systems.
  • Provided first call response to MRI/CT customers, project management.
  • Project Management of medium to large installations.
  • Created a project management Requirements Management Matrix (RMM) for a major nuclear Field Services first-of-a-kind technical project Laser Peening.
  • Project management for the installation/de-installation & service of Litho equipment at semiconductor fabs.

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15 Project Management Jobs

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21. Control Systems
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average Demand
Here's how Control Systems is used in Senior Field Service Engineer jobs:
  • Analyzed malfunctions of control systems and determined necessary steps to repair faulty equipment.
  • Develop new test procedures for commissioning of specialized control systems.
  • Closed Loop Color Control Systems, Auto Register Systems, Digital Ink Fountain Control Systems.
  • Designed several Boiler Control systems for Textile Industries in the area.
  • Installed and commissioned ABB & Siemens AC drives and control systems.
  • Repair and installation of Simplex control systems.
  • Key Results: Provided design, start up, programming and documentation of lighting control systems.
  • Installed diffusion furnaces and mass flow control systems Maintained CVD furnaces and vacuum pumps.
  • Control systems included Siemens, GE, Allen Bradley, and Square D / Telemecanique
  • Worked on wastewater treatment plant control systems.
  • Advanced Troubleshooting Skills in Pneumatics, Hydraulics, Electrical Controls, Electronics and Resistance Welding/ PLC Control Systems.

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3 Control Systems Jobs

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22. Parts Inventory
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average Demand
Here's how Parts Inventory is used in Senior Field Service Engineer jobs:
  • Managed parts inventory in accordance with established guidelines.
  • Maintained extensive parts inventory within budget constraints.
  • Maintain parts inventory according to company guidelines.
  • Maintain parts inventory 2 recommendations available upon request
  • Maintained and managed own parts inventory as well as inventory for 3 other territory's with a high degree of accuracy.
  • Manage expenses and spare parts inventory in remote locations as well as personal spare inventory.
  • Maintained company van, parts inventory, and electronic documentation on a timely basis.
  • Maintained mobile parts inventory and provided on-site support for larger accounts.
  • Maintained parts inventory and managed customer quotes and purchase orders.
  • Present and sell Service Agreements and manage spare parts inventory.
  • Maintain a personal parts inventory with a company vehicle.
  • Manage spare parts inventory for all type of systems.
  • Oversee spare parts inventory and equipment import logistics.
  • Maintained planned parts inventory to meet client needs.
  • Manage expenses, company vehicle and parts inventory.
  • Maintained service parts inventory for Central Region.
  • Confirmed parts inventory count for service engineers.
  • Order parts and maintain parts inventory.
  • Managed a [ ] + parts inventory.
  • Assisted junior engineers with unresolvable instrument problems and on the job training Maintain an extensive parts inventory

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23. OEM
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Here's how OEM is used in Senior Field Service Engineer jobs:
  • Eliminated particle contamination in two OEM tool sets in Japan by discovering and implementing a simple part addition to the product.
  • Developed and implemented software compatibility tests of OEM diagnostics software resulting in a 55% reduction in the new release failures.
  • Field Vibration and Balancing - rotor and casing frequency resonance assessment for corrective action per OEM and ISO standards.
  • Processed and submitted ECO's to update old documentation, revise procedures and release of OEM part number.
  • Full unit structural investigation, data assessment and field changes for efficient power generation per OEM recommendations.
  • Delivered OEM technical support, conducting presentations, product demonstrations and client training.
  • Acted as primary interface with all OEM customers on all applications issues.
  • Account management providing OEM data center services, installation and maintenance.
  • Supported an installed base of 80 tools including OEM equipment.
  • Developed relationships with OEM partners.
  • Trained over multiple OEM Platforms HP, Sun, StorageTek, IBM, Prime power, Fujitsu, and Adic.
  • Developed and produced by Kateeva's Lassen 1,2,3, Tioga, Ritter RGB, OLED HD N2 Printers OEM Capital Equipment.

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3 OEM Jobs

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24. FSE
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Here's how FSE is used in Senior Field Service Engineer jobs:
  • Provide oversight for new FSE's and ensure they adhere to safety protocol and customer specification and expectations.
  • Provide hands on technical assistance to on site FSE during the day and via telephone after hours.
  • Trained local FSE and customer maintenance team in operation and maintenance of PVD equipment.
  • Assisted in the training of three additional FSE's to senior level.
  • Negotiated FSE service contracts between the Bell/Boeing test team and DOD representatives.
  • Assisted National Service Manager with new FSE interviews.
  • Trained and mentored all new FSE hires.
  • Managed 28 Field Service Engineers (FSE).
  • Provide in-depth phone support for troubleshooting and repair issues to customers and fellow FSEs worldwide, (Go to Guy).
  • Mentor junior FSEs and provide field technical support for FSE's or customer through phone or remote control.
  • Assisted in hiring and training new FSEs and became the CTX5500 Cat Scan system field troubleshooting expert.
  • Provided second-level engineering support to our Technical Support staff, Sales, FSS and FSEs.
  • Key Highlights: Supervise FSE team, and manage support calls for remote access workers.
  • Provide on the job training/mentoring for new and newly trained FSEs.
  • Trained and mentored new FSE's thru the new hire process.
  • Supplied technical product support to customers and fellow FSEs.
  • Trained and mentored junior FSEs, achieved all revenue targets, met all KPIs for service delivery and customer satisfaction.
  • Coordinated maintenance workload with FSEs and advised FSEs regarding resolution of complicated problems on machines and equipment.
  • Provide onsite and phone support for other FSEs during escalations.

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25. LAN
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Here's how LAN is used in Senior Field Service Engineer jobs:
  • Collaborated with Business System Development and IT organization to implement a project plan providing greater business confidence in the process.
  • Facilitated project planning with customers planned and supervised installation of equipment.
  • Supported warranty and service plan administration for customers.
  • Performed surveillance of build operations.
  • Planned, Installed and Supported Medical LAN Network transmissions of Patient DICOM, Digital and Analog information to remote Radiologists.
  • Plan and maintain inventories, backup Regional and District managers, and attend customer care meetings Phillips Petroleum Co.
  • Direct Engineer in commissioning job in and out of US land, and dry-dock maintenance of cruise ship industry.
  • Scheduled all service installations for LANS, WANS and battery backup systems for 911 services.
  • Planned, directed and implemented conversions and migrations of systems and software.
  • Provided software system software upgrades and networked systems on customer local LAN.
  • Prepare travel plans to maximize time at client site while minimizing costs.
  • Generate POA (Plan Of Action) documents to correct problems.
  • Create test reports and plans and technical presentations.
  • Configure basic LAN & WLAN networks.
  • Coordinate field service project plans.
  • Designed, installed, and diagnosed wireless LANs across the country while training other field service departments to do the same.
  • Inspected all of the completed work to ensure the installs were accomplished according to the customer's plan.
  • Install / Maintain / repair electronic and computer equipment Design / troubleshoot LAN/WAN through Satellite communication
  • Complete all required pre- and post-flight mission planning, briefing, and reporting requirements.
  • Perform new system installations, repairs, system checks/troubleshooting and Planned Maintenance on the iLogic Navigational Bronchoscopy system.

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1 LAN Jobs

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26. Technical Training
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average Demand
Here's how Technical Training is used in Senior Field Service Engineer jobs:
  • Provided customer service and technical training to our new engineers including the majority of Latin American and Mexican engineers.
  • Managed the professional development and workload of a technical training staff increasing their utility to the organization.
  • Assisted customer in accomplishing maintenance activities by providing technical training and parts identification.
  • Provided technical training to both internal and external customers.
  • Provided customer technical training on selected laser systems.
  • Provided technical training, increasing customer troubleshooting proficiency.
  • Provide technical training to customers/users to ensure the proficiency of their troubleshooting, repair and maintenance skills.
  • Created technical training program and developed testing scenarios for data retention with 100% pass ratio.
  • Conduct technical training and product briefings for customers, vendors, and company representatives.
  • Conducted technical training classes for NEC personnel and authorized NEC dealers.
  • Provide Technical training classes on SUSS Equipment for IFS and Customers.
  • Provided problem resolution, and product technical training.
  • Create and modify technical training programs.
  • Contributed to technical training of employees.
  • Attended factory technical training on Franklin Computers, Commodore Business Systems computers, and the Southwest Technical Products laboratory midrange system.
  • Provided technical training, guidance and leadership to Intel as well as Kokusai's personnel.
  • Developed specific field technical training aids used to improve work processes and technical efficiencies.
  • Provided onsite technical training to the customers and junior employees.
  • Provide develop onsite technical training for laboratory instrumentations.
  • Attended Cymer Excimer Laser Technical Training Courses (Level I/II Service).

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1 Technical Training Jobs

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27. R
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Here's how R is used in Senior Field Service Engineer jobs:
  • Provided electrical & mechanical field service, evaluation & recommendations for customer line efficiency improvements.
  • Revitalized customer confidence through precise assessment and repair of 'hard-broke' equipment.
  • Programmed and installed ultrasonic and radar equipment used in level applications.
  • Managed parts inventory, and completed firmware upgrades and configurations.
  • Advanced troubleshooting, installation and preventive maintenance.
  • Assisted Research and Development with debugging of new product lines and kept department updated through seminars on the latest product developments.
  • Performed system preventive maintenance, weekly and monthly Intel specific tests, and performed system upgrades and mods when needed.
  • Generated repair quotes, warranty reports, and customer premise reports following repairs and installations.
  • Conducted equipment demonstrations and provided technical support to field engineers and sales staff.
  • Conducted routine and specialized testing in Hematology, Coagulation, Chemistry and more.
  • Communicate with customer; follow up to ensure resolution after any service visit.
  • Customized 4-20ma spans to reflect the customer's specified measuring range.
  • Performed HV/LV battery wiring harness and test harness builds.
  • Mentored coworkers on Field Service duties.
  • Developed a new service training program.
  • Recommended Spare parts to new customers.
  • Supported over $2MM in Film Sales and generated over $304m in Service Revenue.
  • Experienced in both photomultiplier and CCD systems.
  • Worked on 8 and 12 chamber wet etch tool.
  • Installed, configured, and supported Solatron densitometers and viscometers to North/South American clientele.

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28. New Equipment
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Here's how New Equipment is used in Senior Field Service Engineer jobs:
  • Travel statewide performing troubleshooting, new equipment installations and preventative maintenance to include mechanical and electrical and programming repairs as needed.
  • Installed and configured new equipment, including operating software and peripheral equipment.
  • Performed installation, calibration, documentation and trained customers on new equipment.
  • Installed new equipment according to blueprint layouts and facility modifications.
  • Act as liaison between customers and company sales and service to coordinate new equipment installations and existing equipment upgrades.
  • Performed all types of service and testing of equipment with emphasis on warranty repairs and new equipment installation.
  • Assist new equipment installation supervision of two different projects at the Honda plant in Lincoln, AL.
  • Communicate with Plant Manager, Coordinators, and Plant Staff of installation of new equipment.
  • Prepare, and conduct training sessions on new equipment for customers training at field sites.
  • Organized and conducted customer training in the proper operation and maintenance of their new equipment.
  • Coordinate with Manufactures for the repair and installation of new equipment in our plant.
  • Job Description: Core states National Bank new equipment installation and continued maintenance.
  • Prepare and coordinate installation of new equipment.
  • Trained customers on new equipment and updates.
  • Trained customers on use of new equipment.
  • Commission new equipment after install.
  • Lead the commissioning and startup of new equipment for $30 MM to $500 MM greenfield thermal equipment processing plants.
  • Complete all pre-shipment source inspections at the manufactures site and post shipment acceptance testing of all new equipment.
  • Performed startups on new equipment Tier 0 through Tier 3.
  • Worked with end users to integrate new equipment into current OS environment, Windows, Solaris including Veritas NetBackup setup.

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29. Linux
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Here's how Linux is used in Senior Field Service Engineer jobs:
  • Established network interfacing from Windows to Linux OS and calibrating signal generators and resident hardware for RF injection testing.
  • Configure and installed NT and Linux servers, VOIP, T1's, Batteries, and peripheral equipment.
  • Centralized storage for 152 Windows & Linux servers across 19 systems using NetApp NAS.
  • Support of Windows, Unix, and Linux Operating systems on Aspect servers.
  • Use Linux command line on monitoring computer for system troubleshooting and upgrades.
  • Experience using Linux and Cisco CLI for payload operation and configuration.
  • Red Hat Linux and IRIX installation, configuration and troubleshooting.
  • Program units that use Linux or Microsoft operating systems.
  • Completed several training courses including IBM, Dell, HP, Gateway PC's, UNIX, LINUX, Laser printers.
  • Machine Language, MS-DOS, UNIX, Linux, Windows NT thru 8.1, MS-Office.
  • Cascaded a wide array of complex technical engineering services in a Centos/Linux and Windows enterprise environment and associated networking equipment.

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53 Linux Jobs

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30. Software Upgrades
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low Demand
Here's how Software Upgrades is used in Senior Field Service Engineer jobs:
  • Performed hardware and software upgrades to improve reliability and safety.
  • Performed software upgrades and required analyzer modifications.
  • Implement Software upgrades and Designed/Installed Hardware upgrades.
  • Serviced and performed software upgrades for the U.S. Navy, U.K. Navy and Japanese Navy for the CAMS II.
  • Maintained 36 servers for BAT program, backups, DB management, and software upgrades.
  • Performed de-/installation, re-work, maintenance, and software upgrades on site tools.
  • Work with inside and outside sales to sell new cameras and software upgrades.
  • Performed electrical, mechanical, and software upgrades on installed process equipment.
  • Installed software upgrades and updates on print servers and copiers.
  • Performed hardware and software upgrades on IBM computer systems.
  • Performed firmware/software upgrades on UPS and network cards.
  • Performed hardware and software upgrades as needed.
  • Perform software upgrades on Windows based systems.
  • Performed systems hardware and software upgrades.

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31. Service Contracts
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low Demand
Here's how Service Contracts is used in Senior Field Service Engineer jobs:
  • Interacted with active and future clients to negotiate calibration service contracts and consulted regarding instrumentation and control replacements/modernization.
  • Developed problem solving philosophy within the organization and sold recommended spares and service contracts for on hand to reduce downtime issues.
  • Tool sales, Parts sales, advertised the selling of spare parts and service contracts for Suss customers.
  • Recommended replacement equipment and attachments as needed as well as assisted in the sale of service contracts.
  • Promoted and Sold Equipment Service Contracts, keeping above 90% Customer Initial and Renewal Rate.
  • Traveled frequently to Korea to support service contracts.
  • Negotiated service contracts with high profile client.
  • Maintained Multi-year service contracts for over 2000 CPU's and peripherals with responsibilities including supervision of up to five technicians.
  • Provided total maintenance support for AMAT service contracts in Films and Diffusion areas at Infineon Technologies.
  • Promoted Service Contracts, and worked with Sales on pre- and post-sales requirements for Customer satisfaction.
  • Maintained service contracts on the Eaton Optimetrix Wafer stepper supporting service contracts in Austin TX.
  • Drive the sale of new service contracts, non-contract repairs and instrumental add-ons.

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32. MRI
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low Demand
Here's how MRI is used in Senior Field Service Engineer jobs:
  • Provide service to CT/MRI Medical Imaging Equipment to an Installed Base of $18 Million in revenue.
  • Networked Workstations to CT, MRI, and X-Ray systems
  • Maintain and service MRI, Nuclear and CT equipment.
  • Performed PM and repairs on X-Ray/MRI/CT /PET nuclear med.
  • Installed and serviced all MRI systems.
  • Show Physicist and MD how to import CT, MRI and PET SCANS into the planning systems.
  • CAT Scan MRI Scan I.B.E.W.
  • Use schematics and test equipment to install, maintain and troubleshoot Esaote MRI Systems, i.e.
  • Maintain and service 10 MRIs in the Denver Metro area.
  • Install, maintain and repair state of the art CT and MRI scanners.
  • Warehouse support ,remote site maintenance across 3 states on 5 systems and technical support throughout Florida for GE MRi systems.
  • Maintain and support vared MRI, CT, X-ray, Echo, and Ultrasound imageing equiptment and scopes.

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33. Service Reports
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low Demand
Here's how Service Reports is used in Senior Field Service Engineer jobs:
  • Generated daily and weekly service reports to customers and Hitachi management.
  • Generate service reports documenting service activities.
  • Authored system documentation, specialized procedures, customer training programs, integration drawings, service reports and project results reports.
  • Conduct customer training, maintain parts inventory, timely completion of expense reports and service reports via CRM.
  • Prepare and submit all administrative requirements such as, performance data, field service reports, etc.
  • Generated field service reports that served as the basis for customer expenditures and spare parts inventory.
  • Complete PM checklists, field service reports, customer pass downs, accurately and on time.
  • Provided field service reports, customer satisfaction, feedback, and service activity reporting.
  • Provided on-site customer training and field service reports as part of service package.
  • Produce Field Service Reports, Install sheets, write procedures for company.
  • Completed field service reports and making service recommendations based on those reports.
  • Worked independently scheduling calls, completing service reports and processing paperwork in a timely manner.
  • Prepared timesheets, service reports, expense reports and other documents immediately following the work assignment.
  • Generate and provide electronic copies of service reports for clients at the job site.

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34. Windows XP
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low Demand
Here's how Windows XP is used in Senior Field Service Engineer jobs:
  • Migrated Personal Computers (PC) from a Microsoft windows XP to Microsoft windows 7.
  • Experienced in supporting deployments of Windows XP and 2000 Professional workstations.
  • Company workstation environment included Windows XP/Windows 7 and Office 2007/2010.

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35. Engineering Support
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low Demand
Here's how Engineering Support is used in Senior Field Service Engineer jobs:
  • Maintained and promoted professional relationships with numerous clients, providing service and engineering support while traveling extensively both nationally and internationally.
  • Provided field engineering support for several system prototype and trend analysis projects.
  • Provide senior level engineering support for precision made radiation oncology equipment.
  • Compile technical procedures and manuals for customer service and engineering support.
  • Utilize engineering support for supreme customer satisfaction.
  • Act as a liaison for multiple customers to include Big Safari, local customer, and L-3 engineering support.
  • Provided sales engineering support for sales presentations as a technical resource.
  • Provide project engineering support for Phillips 66 Mid-Stream Pipeline Project.
  • Provide field and engineering support for all HEV/EV programs.
  • Provided field engineering support to associate sites.
  • Provide engineering support for Rockwell install base.
  • Field, manufacturing and engineering support of Hydrogen Fuel Cells requiring expertise in electro-mechanical and hydro-mechanical systems and devices.
  • Provided field-engineering support for Alacra equipment, assigned to financial institutions and large installations.
  • Provided pre-sales engineering support for clients on solder paste printers and printing applications.

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1 Engineering Support Jobs

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36. FDA
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low Demand
Here's how FDA is used in Senior Field Service Engineer jobs:
  • Performed corrective maintenance, preventive maintenance, and FDA/Engineering upgrades on histology and anatomical molecular pathology instruments.
  • Performed FDA regulated, mandatory safety modifications as required on assigned equipment.
  • Develop system maintenance documentation in compliance with FDA requirements.
  • Installed upgrades, retrofits and baselines to existing customer base and sales demo systems as needed or required by the FDA.
  • Assured compliance with HIPAA rules and regulations pertaining to patient records and completed reporting in accordance with FDA regulatory requirements.
  • Document all service calls, PM's and technical service changes as per FDA and CLIA regulations.
  • Completed biyearly preventative maintenance checks & on-site repairs at Clinical Sites used for FDA certification.
  • Conduct company and Department Audits with Corporate Managers Prior to FDA yearly inspections.
  • Document all service maintenance activities to comply with FDA and GMP guidelines.
  • Performed FDA recall corrections to range of products.
  • Insure functional FDA mandated preventive maintenance programs.
  • Managed team members during FDA remediation projects.
  • Provided support though the research phases and all the way thru to the FDA 510K approval process.
  • Adhered to FDA standards and guidelines.

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7 FDA Jobs

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37. Site Surveys
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low Demand
Here's how Site Surveys is used in Senior Field Service Engineer jobs:
  • Consulted with customers logistical, warehouse, and supply-chain personnel and conducted on-site surveys for RFID technical equipment installations and specifications.
  • Field Service Engineer- I Performed Site Surveys and installed for multiple aerospace manufacturers, commercial warehouses, and consumer product groups.
  • Performed site surveys to pinpoint best network configuration for customer to track inventory, utilizing Radio frequency identification (RFID).
  • Organized, planned, and conducted site surveys and system antenna calibrations which consisted of 4 to 8 person teams.
  • Projected costs for all DA products and assisted in site surveys, implementation, planning, and fielding.
  • Completed site surveys to include A/C and power requirements and impact on E&I projects.
  • Completed site surveys for IP telephony, Network, Network refresh, and WAP installations.
  • Coordinated and managed all field installations, site surveys, and trouble calls.
  • Organized, directed, and installed Military and off Post locations site surveys.
  • Translated site surveys to construction SOW for Engineering & Installation projects.
  • Performed site surveys for new installations.
  • Performed site surveys and installations, made recommendations and coordinated installs with other venders.

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38. Sales Support
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low Demand
Here's how Sales Support is used in Senior Field Service Engineer jobs:
  • Facilitated Technical Sales Support with sales representatives for client meetings and presentations.
  • Serve as a company liaison with customer on technical matters, training, sales support.
  • Managed on a local level customer training and sales support.
  • Field Sales Support- Classroom and field maintenance training.
  • Provided sales support for service when needed.
  • Perform all Sales support, Customer support and Field service for all Triconex systems in Central and Eastern part of USA.
  • Provide customer implementation, installation, training and sales support (on and offsite) on a maintenance management software program.
  • Provided pre and post-sales support.

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39. Trade Shows
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low Demand
Here's how Trade Shows is used in Senior Field Service Engineer jobs:
  • Attended most national/international trade shows and conferences.
  • Attended trade shows for system set-up, installation and assisted Sales in product demonstrations.
  • Attended and presented at trade shows and events in the US and abroad.
  • Assisted during equipment demonstrations in-house, at customer sites and industry trade shows.
  • Provided support at conventions, trade shows, and customer demonstrations.
  • Install and operate equipment customer demonstrations and trade shows.
  • Provide technical sales support during trade shows and demonstrations.
  • Assist marketing with national trade shows.
  • Set up and break down of trade shows.
  • Supported sales by demonstrating products at trade shows and customer locations and by training sales reps and customers on Fitel products.
  • Support sales thru service contracts, sales demos, and product / trade shows.
  • Assisted Sales & Marketing during trade shows and customer Inservice training.
  • Coordinated equipment installation for major trade shows including the RSNA.

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40. ISO
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low Demand
Here's how ISO is used in Senior Field Service Engineer jobs:
  • Identify and isolate errors to instrumentation and software.
  • Isolated and troubleshot performance issues to identify nature of malfunction and determined course of action to resolve problems.
  • Provided supervisory assistance to the Service Manager by assisting and directing repair technicians as a team leader.
  • Certified in Quality Control and concern issues from external to internal product release in ISO9001 procedures.
  • Lead working groups with customer and Japan's Process Engineering group to identify and isolate repairs.
  • Executed ISO 9000 verification tests, debugged hundreds of issues on distributed software and hardware.
  • Act as liaison between the customer and Technical Service, provide product reliability information.
  • Followed standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Act as a liaison between the customer and other departments/functions of the company.
  • Work with and handle Nuclear Isotopes for Preventive Maintenance and repair of systems.
  • Work to isolate, repair problems on malfunctioning machinery, and automation systems.
  • Generate departmental guideline to assist the company in becoming ISO certified.
  • Acted as a liaison between design engineers and the retail world.
  • Participated in the transition to ISO 9001 certification.
  • Field Supervisor over 5 other field engineers.
  • Team supervisor for 2 technicians.
  • Supported international field assignments in the capacity of Technical Advisor.
  • Provided Avionics, Airframe and Power-plant Field Engineering, and Liaison Support for the KC-10A Tanker Program.
  • Served as liaison between Kodak and Senior Management at Broadridge Financial.
  • Managed a seven state territory installing, maintaining and repairing Paxar / Avery Dennison electronic and hot stamp mechanical printers.

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9 ISO Jobs

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41. Technical Assistance
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low Demand
Here's how Technical Assistance is used in Senior Field Service Engineer jobs:
  • Conducted computer diagnostics to investigate and resolve problems and provided technical assistance and support.
  • Provided technical assistance to internal and external customers by email or telephone.
  • Provided worldwide coverage of installations, including technical assistance and service.
  • Reduced servicing costs by providing accurate technical assistance via telephone.
  • Provided educational and technical assistance to staff and medical personnel.
  • Provided on-site technical assistance to domestic and international customers.
  • Provided technical assistance to application specialists and company-authorized distributors.
  • Support customers and provide world-wide technical assistance.
  • Provided Tier III technical assistance to application specialists, customers, service managers, field service engineers, & distributors globally.
  • Assisted Sales, Marketing, Engineering and Project Management by providing technical assistance and product support to drive customer loyalty.
  • Provided technical assistance in the repair of the Test Support System used to repair the line replaceable units.
  • Provided technical assistance on Lam Research equipment including warranty repair and start up, upgrades and retrofits.
  • Provide technical assistance, training and liaison for U.S. Marine Corps F/A-18 weapons systems.
  • Provided technical assistance to other NY/NJ/CT field services groups as required.
  • Give technical assistance to service center network.
  • Coordinated team workload, provided technical assistance and guidance as needed.

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42. Tcp/Ip
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low Demand
Here's how Tcp/Ip is used in Senior Field Service Engineer jobs:
  • Supported Microsoft Operating Systems Windows 2000, XP, 7 and Microsoft 2000 Server, Active Directory, TCP/IP and LAN/WAN.
  • Installed and maintained Cisco WAN using TCP/IP, IPX/SPX, Frame Relay and ISDN protocols.
  • Set system communication to the customer host by configuring system network TCP/IP settings.
  • Experienced in Active Directory administration, TCP/IP, DNS, and DHCP.
  • Perform payload software/firmware updates and installs, TCP/IP configurations, hardware modifications, and training to support customer's needs.
  • Installed and maintained a SNMP managed TCP/IP network for remote switching, using hubs, media converters and multiplexors.
  • Implement software changes, on distributed LANs, networking equipment, and TCP/IP according to established guidelines.
  • Integrate Modbus appliances over TCP/IP to monitor important sensor data.
  • Experience working with different network (Profibus, Profinet, TCP/IP, MPI etc.

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43. Toshiba
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low Demand
Here's how Toshiba is used in Senior Field Service Engineer jobs:
  • Provided on-site support, exceptional technical repair and maintenance of entire Toshiba copier and FAX product line.
  • Trained Jr. Field Service Technicians on the Toshiba Copier Line.

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44. On-Site Support
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low Demand
Here's how On-Site Support is used in Senior Field Service Engineer jobs:
  • Provided telephone and on-site support and worked to ensure that customers were successful in the use of AB Instrumentation.
  • Filled 3 roles as Systems Engineer/Field Service Engineer/Trainer providing on-site support to remote locations with short/no notice.
  • Provide on-site support and repair of installed Broadcast, Media Production and Audio Visual systems.
  • Provide on-site support to an eleven state territory out of Chicago, IL.
  • Provide phone support as well as on-site support as needed for fellow engineers.
  • Provided on-site support to six U.S. Army Units CONUS and OCONUS.

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45. Xerox
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low Demand
Here's how Xerox is used in Senior Field Service Engineer jobs:
  • Participated in 1-week Xerox Customer Satisfaction course and received certificate of successful completion.
  • Provided field service for Kodak, Xerox, and IBM Copiers and other Products.
  • Service and Network Xerox, Toshiba, and HP Products throughout Arizona.
  • Certified Trained on Xerox, Toshiba, Canon.
  • Serviced and PM of Xerox production color copiers.
  • Maintained engineering Versatec/Xerox printers, plotters and copiers.
  • Experienced in HP/Canon/Xerox network printer/copier config and support.
  • Selected to provide elite service for key contracts (Apple, Xerox, Sun Microsystems & Dell).
  • Trained on many models of Xerox gear Main experience in production setting: Boeing print plant.
  • Service Sharp and Xerox Multifunction devices in the Denver Metro area Provided onsite training.

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46. AC
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low Demand
Here's how AC is used in Senior Field Service Engineer jobs:
  • Communicated with factory engineering team to determine proper resolution for systemic and design issues to include equipment modifications in the field.
  • Developed and testing of battery management system control modules and battery packs for hybrid electric vehicle applications.
  • Trained and managed installation contractors and facilitated technical and installation support for sales and applications engineers.
  • Interfaced extensively with all company departments in streamlining service operations, and increasing overall service efficiency.
  • Strengthened customer relations through tactful resolution of escalated situations for sensitive and delicate accounts.
  • Performed timely reports of field activities to customer management and Field Service Management.
  • Developed in-house written standards for assembly, electrical & mechanical practices.
  • Performed supplier quality audits to ensure build per contractual requirements.
  • Job consists of installing, maintaining, and repairing high end pharmaceutical pill dispensing machines for Walgreen's pharmacies.
  • Help lead and supervise a team of field service engineers consisting of 12 men ranging across the North East.
  • Acted as liaison between the supplier, Air Force and SNC as prime contractor for the U.S. government.
  • Integrated a Network Analyzer into DGIF equipment used to analyze data packets and bandwidth usage during missions.
  • Installed, programmed, maintained, modified, and repaired automated placement/insertion machines throughout North America.
  • Own and resolve Corrective Action Plans for Field Service, Service Center Operations.
  • Repair and replacement of low and high voltage power supplies.
  • Completed factory training for wireless instruments at Chanhassen, Minnesota facility.
  • Tracked quality metrics by using Nonconformance data and Supplier rejections.
  • Lead tracking and triaging of incoming requests during implementation or field trial activities to meet or exceed customer expectations.
  • Performed development and validation testing on high voltage contactors, pre-charge circuitry, relays, interface controls and system coolant studies.
  • Scrap sorting facilities Photomultiplier and CCD systems.

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47. System Performance
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low Demand
Here's how System Performance is used in Senior Field Service Engineer jobs:
  • Acted as preliminary interface with customers while ensuring the highest level of system performance and customer satisfaction.
  • Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
  • Interpreted test data and prepared technical reports outlining system performance.
  • Ensured system performance exceeded Customer's specifications.
  • Served as emergency point of contact to resolve system performance issues at request of hospitals' senior level management.
  • Worked with Engineering to verify and improve system performance both from a process and a mechanical standpoint.
  • Worked closely with R & D supplying feedback to enhance system performance and relate customer needs.
  • Worked with Process Engineers created process setup, fine-tuned process recipes and optimized system performance.
  • Generate and present FAT and SAT data of system performance according to System Specification.
  • Tracked system performance and provided monthly presentations on MTTR and MTBF to management.
  • Stream lined calibration procedures to increase system performance and reduce man hours.
  • Monitor PV system performance and coordinate system repairs or upgrades as necessary.
  • Tracked system performance; conducted weekly and monthly customer meetings.
  • Generated weekly, monthly, and quarterly system performance reports.

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48. Compaq
demand arrow
low Demand
Here's how Compaq is used in Senior Field Service Engineer jobs:
  • Completed on-site and in-shop repair of PC's including Dell, HP, Compaq and IBM for PA statewide contract.
  • Repaired and maintained Dell, HP, Compaq, and Acer desktop and laptop computers.
  • Diagnose, Repair, and Maintain ALPHA, COMPAQ Proliant and H.P.

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49. Customer Accounts
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low Demand
Here's how Customer Accounts is used in Senior Field Service Engineer jobs:
  • Worked independently to support over 100 customer accounts at clinical, industrial, and government laboratory facilities nationally.
  • Provided daily support of twenty five customer accounts throughout Florida within my territory.
  • Manage customer accounts, respond to customer inquiry and provide technical advice.
  • Field training; Sales/Service, New employees and customer accounts.
  • Managed over 75 customer accounts in home territory.
  • Utilized skills in managing customer accounts.

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50. DEC
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low Demand
Here's how DEC is used in Senior Field Service Engineer jobs:
  • Introduced and increased the effectiveness of service documentation, including various procedures and manuals to decrease expenditures of field service budget.
  • Recorded and reported equipment performance and arranged for routine maintenance cycles resulting in decreased downtime for customers.
  • Identified resource requirements & influenced a procurement decision with a cost savings by eliminating unnecessary hardware requirements.
  • Performed root cause analysis of all equipment errors; decipher error logs, and evaluated the tooling performance.
  • Developed new processes to increase wafer yield by 4% while decreasing production cost by 3%
  • Decreased phone support time by creating a Service Parts Carry List broken down by product line.
  • Repair, installation, reconfiguration, and upgrades of Concurrent and DEC computer systems.
  • Decommissioned a data center and handled the entire operation from start to finish.
  • Deconstruct systems down to the component level in order to test each part.
  • Supported Dell, Micron, DEC and many other Personal Computer systems.
  • Managed a large inventory of repair parts to decrease maintenance response time.
  • Helped customers decide on the best product for their particular application.
  • Specialized maintaining Digital Equipment Corporation (DEC) VAX/VMS servers.
  • Created downtime mitigation tool to decrease future downtime events.
  • Serviced all DEC's network and communication devices.
  • Repair and install DEC H/W and Networks
  • Install and maintain DEC H/W, S/W and Networks
  • Maintained DEC VMS server and UNIX, Solaris, SunOS workstations, networks.
  • Installed and maintained cath-lab systems using DEC PDP-11 computers.
  • Company sold three times and closed- December, 1999

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Senior Field Service Engineer Jobs

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20 Most Common Skills For A Senior Field Service Engineer

Technical Support

19.3%

Customer Service

14.5%

Preventative Maintenance

9.0%

Customer Sites

6.3%

Laser Printers

5.9%

Service Engineers

5.6%

Semiconductor

4.1%

PCS

3.6%

PLC

3.4%

New Product Development

3.3%

Service Calls

3.2%

Test Procedures

2.8%

Trouble Shooting

2.7%

Component Level

2.6%

Customer Training

2.4%

Unix

2.3%

Computer System

2.3%

Customer Relations

2.3%

Customer Base

2.3%

Project Management

2.2%
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Typical Skill-Sets Required For A Senior Field Service Engineer

Rank Skill
1 Technical Support 13.4%
2 Customer Service 10.1%
3 Preventative Maintenance 6.3%
4 Customer Sites 4.4%
5 Laser Printers 4.1%
6 Service Engineers 3.9%
7 Semiconductor 2.8%
8 PCS 2.5%
9 PLC 2.4%
10 New Product Development 2.3%
11 Service Calls 2.2%
12 Test Procedures 1.9%
13 Trouble Shooting 1.8%
14 Component Level 1.8%
15 Customer Training 1.7%
16 Unix 1.6%
17 Computer System 1.6%
18 Customer Relations 1.6%
19 Customer Base 1.6%
20 Project Management 1.5%
21 Control Systems 1.5%
22 Parts Inventory 1.5%
23 OEM 1.4%
24 FSE 1.3%
25 LAN 1.3%
26 Technical Training 1.3%
27 R 1.2%
28 New Equipment 1.2%
29 Linux 1.1%
30 Software Upgrades 1.1%
31 Service Contracts 1.1%
32 MRI 1.1%
33 Service Reports 1.1%
34 Windows XP 1.0%
35 Engineering Support 1.0%
36 FDA 0.9%
37 Site Surveys 0.9%
38 Sales Support 0.9%
39 Trade Shows 0.9%
40 ISO 0.8%
41 Technical Assistance 0.8%
42 Tcp/Ip 0.8%
43 Toshiba 0.8%
44 On-Site Support 0.8%
45 Xerox 0.8%
46 AC 0.8%
47 System Performance 0.8%
48 Compaq 0.7%
49 Customer Accounts 0.7%
50 DEC 0.7%
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