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Become A Senior Field Service Representative

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Working As A Senior Field Service Representative

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Senior Field Service Representative Do At Schneider Electric

* Perform Startup/Commissioning on all equipment across the entire APC by Schneider Electric Precision Cooling product line.
* Perform Preventive Maintenance on all equipment across the entire APC by Schneider Electric Precision Cooling product line.
* Perform Unscheduled Maintenance on all equipment across the entire APC by Schneider Electric Precision Cooling product line.
* Document all required information for each site visit performed
* Work with other team members to complete custom and large installation projects
* Properly document, label, and return all defective parts utilized in the repair of APC by Schneider Electric equipment to the designated disposal/repair location.
* Educate APC by Schneider Electric customers on basic operation of their equipment.
* Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as APC by Schneider Electric.
* Assist APC by Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
* Perform other duties as assigned

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How To Become A Senior Field Service Representative

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Field Service Representative jobs

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Senior Field Service Representative Demographics

Gender

  • Male

    88.8%
  • Female

    9.1%
  • Unknown

    2.1%

Ethnicity

  • White

    80.5%
  • Hispanic or Latino

    9.6%
  • Asian

    7.8%
  • Unknown

    1.3%
  • Black or African American

    0.8%
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Languages Spoken

  • German

    25.0%
  • Spanish

    25.0%
  • Japanese

    16.7%
  • Carrier

    8.3%
  • Hindi

    8.3%
  • Urdu

    8.3%
  • Arabic

    8.3%
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Senior Field Service Representative

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Senior Field Service Representative Education

Senior Field Service Representative

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Top Skills for A Senior Field Service Representative

VehicleTroubleshootHardwarePreventiveMaintenanceTechnicalSupportFSRUnitsTestEquipmentCustomerServiceCustomerSatisfactionRemoteLaserPrintersCombatMrapFiberOpticCustomerRelationsCustomerSupportFrequencyCalibrators/IndicatorsSpectrumWindows

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Top Senior Field Service Representative Skills

  1. Vehicle
  2. Troubleshoot
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Provided maintenance operation for various Armament vehicles and artillery support Transportation e.g.
  • Maintained and troubleshoot various electronic and electrical systems.
  • Conducted beta tests and field trials on new hardware and software packages.
  • Repaired, modified and conducted preventive maintenance on diagnostic hardware and software.
  • Served as key technical support consultant, specialist, and liaison to resolve business and technical issues.

Top Senior Field Service Representative Employers

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