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Become A Senior Field Service Technician

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Working As A Senior Field Service Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Senior Field Service Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Field Service Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Field Service Technician jobs

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Senior Field Service Technician Career Paths

Senior Field Service Technician
Senior Service Technician Service Manager General Manager
Account Manager
5 Yearsyrs
Network Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Network Engineer Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Service Manager Operations Manager
General Manager
7 Yearsyrs
Senior Field Technician Senior Technologist Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Network Engineer Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Service Manager General Manager Account Executive
Marketing Manager
6 Yearsyrs
Senior Service Technician Systems Administrator Information Technology Manager
Operations Manager
7 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Senior Field Technician Project Manager Product Manager
Sales Manager
5 Yearsyrs
Senior Field Engineer Senior Systems Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Field Engineer Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Information Technology Specialist Systems Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
System Technician 4.4 years
Service Engineer 3.4 years
Service Technician 3.3 years
Lead Technician 3.3 years
Bench Technician 2.8 years
Technician 2.6 years
On-Site Technician 2.4 years
Field Technician 2.4 years
Junior Technician 1.6 years
Dell Technician 1.3 years
Top Employers Before
Technician 5.2%
Top Employers After
Technician 5.9%
Owner 2.7%

Senior Field Service Technician Demographics

Gender

Male

93.9%

Female

4.2%

Unknown

1.9%
Ethnicity

White

80.6%

Hispanic or Latino

11.6%

Asian

5.8%

Unknown

1.6%

Black or African American

0.4%
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Languages Spoken

Spanish

40.9%

Bulgarian

13.6%

Russian

13.6%

Carrier

9.1%

Swedish

4.5%

Portuguese

4.5%

German

4.5%

Cheyenne

4.5%

Korean

4.5%
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Senior Field Service Technician Education

Schools

University of Phoenix

17.1%

A-Technical College

10.0%

Central Texas College

5.7%

Lee College

5.7%

Glendale Community College

5.7%

DeVry University-Illinois

4.3%

Community College of the Air Force

4.3%

Strayer University

4.3%

William Rainey Harper College

4.3%

Illinois Institute of Technology

4.3%

Lamar University

4.3%

Universal Technical Institute

4.3%

Michigan State University

4.3%

Indian Hills Community College

4.3%

ITT Technical Institute - Indianapolis

2.9%

Spokane Community College

2.9%

Suffolk County Community College

2.9%

Arizona State University

2.9%

Morehead State University

2.9%

Remington College

2.9%
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Majors

Electrical Engineering

25.8%

Electrical Engineering Technology

12.6%

Business

11.6%

Computer Science

7.3%

Information Technology

7.3%

Computer Information Systems

5.1%

General Studies

4.3%

Computer Networking

4.0%

Automotive Technology

3.2%

Industrial Technology

2.2%

Management

2.2%

Engineering

2.2%

Criminal Justice

1.9%

Environmental Control Technologies/Technicians

1.9%

Computer Technical Support

1.6%

Communication

1.6%

Information Systems

1.6%

Education

1.3%

Computer Systems Security

1.3%

Project Management

1.1%
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Degrees

Other

38.3%

Associate

27.0%

Bachelors

20.3%

Certificate

7.2%

Masters

4.1%

Diploma

2.3%

License

0.6%

Doctorate

0.2%
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Full Time
Part Time
Internship
Temporary

Real Senior Field Service Technician Salaries

Job Title Company Location Start Date Salary
Senior Field Service Technician Bobst North America Inc. Roseland, NJ Jan 10, 2013 $85,758
Senior Field Service Technician Bobst Group North America Roseland, NJ Oct 01, 2011 $81,167
Senior Field Service Agilent Technologies, Inc. Manchester, NH Sep 22, 2016 $78,764
Senior Field Service Agilent Technologies, Inc. Manchester, NH Jun 09, 2016 $78,764
Senior Field Service Technician Uhlmann Packaging Systems LP NJ Sep 01, 2015 $75,317
Senior Field Service Technician Bobst Group North America, Inc. Charlotte, NC Jan 10, 2010 $73,844
Senior Field Service Technician Bobst North America Inc. Roseland, NJ Nov 15, 2012 $71,500
Senior Field Service Technician Bobst Group North America Roseland, NJ Aug 02, 2012 $69,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Oct 01, 2009 $69,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Mar 08, 2010 $69,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Nov 15, 2009 $67,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Oct 01, 2009 $67,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Mar 08, 2010 $67,000

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Top Skills for A Senior Field Service Technician

ComputerHardwarePartsPreventativeMaintenancePCCustomerServiceComputerSystemsLaserPrintersDesktopSetupTransportationSecurityAdministrationTechnicalSupportCustomerSatisfactionAccessControlSystemsVideoServiceCallsLaptopsPLCFiberTroubleShootingCustomerSites

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Top Senior Field Service Technician Skills

  1. Computer Hardware
  2. Parts
  3. Preventative Maintenance
You can check out examples of real life uses of top skills on resumes here:
  • Performed installation of computer hardware, telecommunications components and hardware and cabling, and software.
  • Maintained parts inventory valued at $160,000.
  • Installed, repaired, and performed preventative maintenance on surgical lights, surgical booms and operating tables.
  • Updated PC architectures by ensuring current configurations of operating systems and security software.
  • Support the organization in areas of new employee training and technical and customer service process improvement planning and execution.

Top Senior Field Service Technician Employers

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