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Become A Senior Field Service Technician

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Working As A Senior Field Service Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Senior Field Service Technician Do At Siemens

* Performs service tasks required to fulfill service requirements for time and material, emergency service, and contractual agreements.
* Completes necessary documentation as per the Service Delivery Policy.
* Communicates with central dispatch on current work order status and receives updates on outstanding customer issues on a daily basis following the Service Delivery Policy.
* Assists on installation projects as needed.
* Provides technical support to other technicians, management and sales force.
* Mentors and trains lower level service technicians as needed
* Assists sales force with identifying proper company equipment on future jobs

What Does A Senior Field Service Technician Do At Cypress Creek Renewables

* Conducting on-site routine maintenance, service, trouble shooting and repair of solar photovoltaic facilities
* Strong understanding of NEC code
* DC and AC testing included but not limited to polarity, open circuit voltage, grounding continuity, communication, insulation resistance testing, I
* V curve tracing
* Maintain a schedule for routine maintenance, service, trouble shooting and repair of equipment at solar photovoltaic facilities
* Maintaining the vehicle, tools, meters and truck stock
* Creating service reports and maintaining spare parts inventory
* Identify safety hazards and take appropriate action to remove or eliminate hazards
* Create operability and major issue/downtime reports
* Supervisory Responsibilities:
* Leads O&M technician team of up to 5 people (including temporary labor and subcontractors

What Does A Senior Field Service Technician Do At Premier Power Maintenance

* Execute
* mechanical and electrical takes on equipment utilized in Power Transmission,
* Distribution and Generation
* Read and
* interpret manuals, schematics and writing diagrams to troubleshoot and solve
* equipment problems
* Participate
* in the installation, maintenance and report of electrical equipment
* Plans, develops
* and participates in safety meetings and training
* Troubleshoot,
* repair, replace and clean all components in a substation
* Must be
* willing to take calls and give technical advice outside of standard work hours
* Must have
* project supervisory experience and be able to support management in the
* planning, scheduling, execution and cost management of field projects
* Must have
* extensive knowledge and be able to perform the following tasks:
* Transformer Testing
* Power Factor, TTR, Insulation
* resistance, SFRA, winding and leakage reactance
* Cable Testing
* Insulation resistance, Tan Delta,
* Hipot, TDR and cable thumper
* Low, Medium and High Voltage Circuit Breaker Testing
* Insulation resistance, contact resistance, Power Factor, breaker timing, SF6
* gas analysis, CT testing, high currently testing, secondary injection tests and
* vacuum bottle integrity tests
* Test both electrical-mechanical and solid state
* relays
* Knowledge

What Does A Senior Field Service Technician Do At Information Management Group, Inc.

* The SFST will oversee operations in West Milton, NY as well as Troy, NY as well as Schenectady, NY.
* SFSTs shall be on site as needed to maintain and report on service levels, and shall serve as a technician as well as site lead.
* Additional responsibilities include serving as the primary interface with customer technical and contract representatives; overseeing employee direction, welfare, safety, and compliance to all site policies, practices, and procedures; implementing "best practices" to conduct contractor operations in as efficient and responsive manner as possible; meeting with customer representatives to assess project progress; working with the customer to develop and propose strategic and cost savings initiatives; coordinating with contractor program management office to ensure sufficient cleared, qualified personnel are available at the sites under their purview to address vacation, sickness, training, and other absences that may occur.
* The SFST shall, subject to customer approval, be responsible for developing any reports required to track contractor SLA performance and shall be responsible for conducting customer satisfaction surveys when requested.
* IT support task areas include asset management; desktop device and peripheral maintenance; deployment and installs, moves, adds, and changes of desktop devices and printers; support of servers and high performance computers; and disposal of equipment per customer specifications

What Does A Senior Field Service Technician Do At Bendix

* Carry out onsite support within NYCT system as directed by NYCT or KB NYCT Project Office
* Commission/test Knorr equipment at NYCT.
* Conduct data acquisition and testing programs.
* Trouble-shoot prototype equipment problems; perform FMI’s and other Running Repair level work as directed by Supervisor at NYCT.
* Interface with NYCT Engineering Departments, of car builders or other KB entities as required
* Required Skills

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How To Become A Senior Field Service Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Field Service Technician jobs

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Real Senior Field Service Technician Salaries

Job Title Company Location Start Date Salary
Coordinator Field Service Senior Baker Hughes Incorporated Evansville, WY Jul 01, 2013 $113,012
Senior Field Service Technician Bobst North America Inc. Roseland, NJ Jan 10, 2013 $85,758
Senior Field Service Technician Bobst Group North America Roseland, NJ Oct 01, 2011 $81,167
Senior Field Service Agilent Technologies, Inc. Manchester, NH Sep 22, 2016 $78,764
Senior Field Service Agilent Technologies, Inc. Manchester, NH Jun 09, 2016 $78,764
Senior Field Service Technician Uhlmann Packaging Systems LP NJ Sep 01, 2015 $75,317
Senior Field Service Technician Bobst Group North America, Inc. Charlotte, NC Jan 10, 2010 $73,844
Senior Field Service Technician Bobst North America Inc. Roseland, NJ Nov 15, 2012 $71,500
Senior Field Service Technician Bobst Group North America Roseland, NJ Aug 02, 2012 $69,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Oct 01, 2009 $69,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Mar 08, 2010 $69,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Nov 15, 2009 $67,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Oct 01, 2009 $67,000
Senior Field Service Technician Bobst Group North America Roseland, NJ Mar 08, 2010 $67,000

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Top Skills for A Senior Field Service Technician

ComputerHardwarePartsPreventativeMaintenancePCCustomerServiceComputerSystemsLaserPrintersDesktopSetupTransportationSecurityAdministrationTechnicalSupportCustomerSatisfactionAccessControlSystemsVideoServiceCallsLaptopsPLCFiberTroubleShootingCustomerSites

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Top Senior Field Service Technician Skills

  1. Computer Hardware
  2. Parts
  3. Preventative Maintenance
You can check out examples of real life uses of top skills on resumes here:
  • Performed installation of computer hardware, telecommunications components and hardware and cabling, and software.
  • Maintained parts inventory valued at $160,000.
  • Installed, repaired, and performed preventative maintenance on surgical lights, surgical booms and operating tables.
  • Updated PC architectures by ensuring current configurations of operating systems and security software.
  • Support the organization in areas of new employee training and technical and customer service process improvement planning and execution.

Top Senior Field Service Technician Employers

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Senior Field Service Technician Videos

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