What does a senior field service technician do?
A Senior Field Service Technician is responsible for providing excellent customer service for the customers by conducting site visits and performing installations and repairs according to customers' needs. Senior field service technicians diagnose technical issues and determining solutions to prevent potential hazards and possible delays. They also inspect the condition of tools and equipment to conduct mechanical operations accurately and efficiently. A senior field service technician records resolution processes and adheres to the strict safety protocols and regulations during operations.
Senior field service technician responsibilities
Here are examples of responsibilities from real senior field service technician resumes:
- Manage training and maintenance facility in Iraq, continuously training and upgrading unit equipment and capabilities while in combat.
- Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
- Programme PLC for hardware testing and training of new field technicians.- Customer support.
- Maintain proper OSHA safety standards and practices.
- Perform QC's on all satellite TV systems.
- Assist other FSR's on their systems as needed.
- Prepare required labor and travel estimates for future retrofit work.
- Perform residential service and installations, and CCTV, card access systems.
- Install and test OS and user programs as ordered by the customer.
- Perform antenna routing and connection; GPS mounting, connection and testing.
- Install data/voice routers; make up t1 cable and cat5 straight/crossover cables.
- Install electrical power/ (solar) and electronic equipment for the GPS system.
- Create plumbing for steam, water and air using PFA tubing and swage connectors.
- Provide consultation services to hospital management personnel for compliance with OSHA and JCAHO regulations.
- Replace hardware components in desktops, laptops, and tablets in a professional environment.
Senior field service technician skills and personality traits
We calculated that 25% of Senior Field Service Technicians are proficient in Customer Service, Asphalt, and Technical Support. They’re also known for soft skills such as Analytical skills, Communication skills, and Interpersonal skills.
We break down the percentage of Senior Field Service Technicians that have these skills listed on their resume here:
- Customer Service, 25%
Collaborate with Customer Service Manager to manage structural laser and punch plasma machine installations and service.
- Asphalt, 13%
Conducted tests on land, soil, concrete, asphalt, etc to assure engineering integrity of new construction.
- Technical Support, 10%
Coordinate numerous technical support endeavors and training engagements for Soldiers during military operations.
- Plumbing, 9%
Documented success in executing assigned project tasks including electrical, plumbing, and remodeling projects which required high-quality standard.
- Preventative Maintenance, 7%
Reviewed and edited preventative maintenance procedures to decrease tool downtime and guarantee safety requirements were met.
- Provide Customer Support, 5%
Provide customer support in project management of new application, installation, and integration of semi-automatic / fully automated packaging systems.
"customer service," "asphalt," and "technical support" are among the most common skills that senior field service technicians use at work. You can find even more senior field service technician responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for a senior field service technician to have is analytical skills. Their role and responsibilities require that "environmental science and protection technicians must carry out a wide range of laboratory and field tests, and their results must be accurate and precise." Senior field service technicians often use analytical skills in their day-to-day job, as shown by this real resume: "experience with the remediation and sanitation of data spillages in accordance to dod policies. "
Communication skills. Another soft skill that's essential for fulfilling senior field service technician duties is communication skills. The role rewards competence in this skill because "environmental science and protection technicians must have good listening and writing skills, because they must follow precise directions for sample collection and communicate their results effectively in written reports." According to a senior field service technician resume, here's how senior field service technicians can utilize communication skills in their job responsibilities: "respond to technical hardware, software, and communication problems on workstations and servers utilizing cisco routers and switches. "
Interpersonal skills. senior field service technicians are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to senior field service technician responsibilities, because "environmental science and protection technicians need to work well and collaborate with others, because they often work with scientists and other technicians." A senior field service technician resume example shows how interpersonal skills is used in the workplace: "meet deadlines and produce high quality work excellent interpersonal skills/customer relationship skills required high level of mechanical/electrical aptitude. "
The three companies that hire the most senior field service technicians are:
- Gillette
204 senior field service technicians jobs
- P&G164 senior field service technicians jobs
- Archrock119 senior field service technicians jobs
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Compare different senior field service technicians
Senior field service technician vs. Technician support team leader
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
There are some key differences in the responsibilities of each position. For example, senior field service technician responsibilities require skills like "asphalt," "technical support," "plumbing," and "preventative maintenance." Meanwhile a typical technician support team leader has skills in areas such as "printers," "os," "sql," and "customer issues." This difference in skills reveals the differences in what each career does.
Technician support team leaders really shine in the technology industry with an average salary of $91,502. Comparatively, senior field service technicians tend to make the most money in the finance industry with an average salary of $85,604.On average, technician support team leaders reach similar levels of education than senior field service technicians. Technician support team leaders are 4.2% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Senior field service technician vs. Contractor/technician
A system technician is an individual responsible for supporting users with issues related to the computer system. System technicians conduct appropriate diagnostics on computer issues and must be able to explain technical issues to clients or team members. They should carry out tests on the system so that they can generate error reports to identify and fix any computer system problems. System technicians also can write and maintain computer programs and work with computers and electronics, including circuit boards, computer hardware and software, and computer processors.
Each career also uses different skills, according to real senior field service technician resumes. While senior field service technician responsibilities can utilize skills like "customer service," "asphalt," "technical support," and "plumbing," contractor/technicians use skills like "network printers," "r," "sql server," and "qa."
In general, contractor/technicians achieve similar levels of education than senior field service technicians. They're 3.7% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Senior field service technician vs. System technician
Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a senior field service technician is likely to be skilled in "asphalt," "plumbing," "customer satisfaction," and "parts inventory," while a typical system technician is skilled in "fiber optic," "desktop," "routine maintenance," and "corrective action."
System technicians earn the highest salary when working in the government industry, where they receive an average salary of $58,665. Comparatively, senior field service technicians have the highest earning potential in the finance industry, with an average salary of $85,604.Most system technicians achieve a similar degree level compared to senior field service technicians. For example, they're 0.7% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Senior field service technician vs. Lead technician
Types of senior field service technician
Updated January 8, 2025
