Senior fraud analyst job description

Role Summary/Purpose:
As a Senior Analyst you will have the opportunity to work on major business initiatives in Acquisition Fraud Strategy within Credit analytics team that contribute to Synchrony Financial's growth and productivity objectives. This role enables you to work directly with the business in catering to the end-to-end analytical needs. You will have the opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, Model builder suite of products) and also expected to manage communication rhythm with stakeholders on a regular basis.

Essential Responsibilities:
Develop and support Best-in-class analytic solutions/algorithms as part of Acquisition Fraud Strategy team within the Credit analytics function Understand requirements and create reports based on ad hoc requests & streamline processes Create client requested performance summaries Run strategy change projections for impact analysis Deep dive pulls into specific clients or populations for in depth analysis, looking for opportunities for improvement Support tracking and reporting of champion/challenger strategy tests including preliminary analysis of the performance of the different strategies Perform other duties and/or special projects as assigned

Qualifications/Requirements:
Degree in following Majors - Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors1+ year hands on experience in SAS, SQL, Unix, ExcelStrong communication skills with the ability to prepare clear communication and confidently present meaningful analysis to senior and executive management level Experience in report automation using SAS, Unix, VBAStrong Team Player in cross-functional environment Strong written/oral communication skills For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.Inform your Manager or HRM before applying for any role on Workday.Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible Existing Level 5,6 & 7 are eligible to apply, will be considered for Level 8 if selected

Desired Characteristics:
Demonstrated experience analyzing business data with the ability to distill large amounts of information down to the critical areas of focus Clear thinker with an ability to think through processes Proven ability to successfully interact with all levels of an organization Working knowledge of credit bureaus Work experience in a US financial institution or bank Systems Implementation experience Knowledge of US, Canadian credit bureau data

Grade/Level: 08

Job Family Group:
Risk Management

Come join us in fighting Fraud!

Tens of millions of customers around the world use Intuit's products. Customers trust us with their most sensitive financial data, and use our products and tools to manage their finances. As such, it's essential that Intuit protects its customers' data and assets at the highest degree of security, and specifically against malicious attempts at fraud.

Our goal is to reduce Intuit's overall fraud exposure by using and creating state-of-the-art solutions, while also maintaining a delightful user experience for the good customers.

The responsibility is end-to-end - scope analysis, detection, prevention, metrics, dashboards, and building agent tools.

By doing this, we will enhance our customers' trust and continue to increase Intuit's brand perception as one of the world's leaders in keeping our customers' data and financials safe.

The group is looking for an experienced Software Engineer to take part in developing all technical aspects of this initiative.

Responsibilities

* You will contribute by developing end-to-end solutions for complex problems, interfacing with multiple services and platforms, and multiple Business Units and organizations.
* You will help design these solutions, and drive them to completion. You will review the code and provide feedback.
* You will help research new solutions, proofs-of-concept, and assess 3rd party tools.
* You will collaborate and contribute to the main Fraud platform as it develops. You will collaborate with other Fraud Prevention teams globally.
* You will collaborate with various stakeholders - product management, analysts, data engineers, data science groups, risk agents, customer success, and more.

How you'll succeed

* Understand fraud end-to-end use cases, policies, and methodologies
* Deliver solutions of the highest quality - scalable, performant, reliable
* Contribute code - add Fraud Prevention capabilities to existing code
* Understand other teams' work and CICD processes
* Be proactive with a self-starter attitude
* Be a good listener, while also having strong opinions on what is right
* Be fun to be around :)
* Experienced with building web applications, databases, microservices
* Be able to read any code in an existing codebase and change it
* Be a people person, influential
* Know some high-level application frameworks like Java Spring Boot, Python, Golang etc.
* Experienced with Frontend, namely React.js - advantage
* Be self-motivated, proactive
* Bonus Points:
* Experience with:
* Kubernetes, Docker, AWS
* Robotic Process Automation
* Drools
* Knowledge of Fraud domain
* Exceptional sense of humor
* Play a musical instrument, or a gifted singer

Class Start Date - 1/3/2023

Schedule: Tuesday-Saturday 10:00am-6:30pm

At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining our Fraud Detection team. We're looking for teammates who can help us meet the needs of our clients and the bank by detecting fraudulent attempts, mitigating loss and remediating client impacts because client protection and security is our top priority.

As part of our team, detection analysts perform complex judgmental reviews of high risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity, when necessary, to avoid further risks. Detection analysts benefit from in-depth training and have opportunities for ongoing professional development and career growth.

We'll help you

* Get training and one-on-one career coaching from managers who are invested in your success. You'll also receive additional development through our Consumer Academy to help you succeed in your role.
* Provide clients with a personalized experience by helping them - through exceptional client care - navigate fraud/security events.
* Continuously learn fraud trends by using resources and technologies to optimize judgmental reviews.

As a senior fraud analyst, you can look forward to

* Protecting our clients. Making them aware if their personal information has been compromised and letting them to know we're here to help them every step of the way.
* Educating clients. Informing them on how to protect their information and avoid scams.
* Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.
* Opportunities to connect with experts.
* A world-class suite of employee benefits.

Required Skills: "Must" have these skills to be minimally qualified

You're a person who

* Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
* Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.
* Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
* Is comfortable taking inbound or making outbound calls to clients in a high production focused environment.
* Communicates effectively and confidently and is comfortable engaging all clients.
* Has the ability to learn and adapt to new information and technology platforms.
* Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
* Efficiently manages your time and capacity.
* Can be flexible to work weekends and/or extended hours as needed.

Desired Skills:

You'll be better prepared if you have

* Prior experience in Retail Fraud Servicing, Claims or Fraud Detection.
* Experience working in an environment where both individual and team goals are met or exceeded routinely.

We're a culture that

* Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
* Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients around the world.
* Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their backgrounds or experiences.
* Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
* Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week:

40