How To Become A Senior Help Desk Analyst: What It Is and Career Path

What is a senior help desk analyst and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Christopher Ball Ph.D.

The average senior help desk analyst salary is $51,327. The most common degree is a bachelor's degree degree with an business major. It usually takes 1-2 years of experience to become a senior help desk analyst. Senior help desk analysts with a Certified Network Computer Technician (CNCT) certification earn more money. Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What general advice would you give to a senior help desk analyst?

Christopher Ball Ph.D.

Director Central European Institute & Istvan Szechenyi Chair Associate Professor of Economics, Quinnipiac University

Economics is a broad, analytical, and generally more quantitative significant. Because it's a social science, that helps students understand nearly any field because they know all fundamental interactions between people in markets (supply and demand) or inside workplaces (incentives, optimal production, etc.). And because much of economics focuses on the market place (supply and demand), our majors have an understanding of the core principles involved in all business disciplines. As a result, I recommend our students aim for more quantitative jobs and those using more analysis. The specific field is less important, and I always recommend people seek employment in areas they like. When you enjoy something, you work harder, and you are more likely to succeed. Because economics forms the basis of so many things in business, from the marketing to production to the management, economics majors tend to start similarly to other majors and then change trajectories and rise faster than other majors. A few years out and they are ideal for management because they can apply economic concepts to any area and learn the basics quickly.
However, if someone is quantitatively oriented and added a technical minor to the econ major like data science or something, then those students are in super high demand, COVID crisis or not. We still see them graduating with some of the highest starting salaries and having much higher wage,s just five years out, than most other graduates. All the benefits of economics being analytical and quantitative combines well with those hardcore data skills to form a compelling combination.

ScoreSenior Help Desk AnalystUS Average

Salary

4.0

Avg. Salary $51,327

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.52%

Black or African American 13.04%

Hispanic or Latino 15.15%

Unknown 5.30%

White 55.58%

Gender

female 28.69%

male 71.31%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a senior help desk analyst

Explore senior help desk analyst education requirements

Most common senior help desk analyst degrees

Bachelor's

54.0 %

Associate

28.9 %

Master's

5.5 %

Start to develop specific senior help desk analyst skills

Skills	Percentages
Troubleshoot	10.24%
Desk Support	6.49%
Phone Calls	5.85%
Technical Support	5.73%
Help-Desk Support	4.92%

Complete relevant senior help desk analyst training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior help desk analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior help desk analyst based on U.S. Bureau of Labor Statistics data and data from real senior help desk analyst resumes.

Research senior help desk analyst duties and responsibilities

Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Support Citrix base applications, PeopleSoft applications; IBM mainframe, IBM-POS, and various UNIX base applications.
Resolve DNS issues and internet portal connections.
Provide trouble-shooting support on both Macintosh OS 8 , 9 and OSX.

Get senior help desk analyst experience

Generally, it takes 1-2 years to become a senior help desk analyst. The most common roles before becoming a senior help desk analyst include help desk analyst, technical support specialist team lead and computer technician.

Prepare your senior help desk analyst resume

When your background is strong enough, you can start writing your senior help desk analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior help desk analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable senior help desk analyst resume templates

Build a professional senior help desk analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your senior help desk analyst resume.

Apply for senior help desk analyst jobs

Now it's time to start searching for a senior help desk analyst job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do senior help desk analysts rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Senior help desk analyst reviews

A zippia user wrote a review on Nov 2023

Pros

You get to help a lot of people in many different ways as well as learning new things about technology

Cons

I have aids now due to the painfulness of sitting down all day

A zippia user wrote a review on Jan 2022

Cons

There was nothing to like. Everyone was polite an hard workers

Pros

Working with The people

A zippia user wrote a review on Jul 2020

Pros

I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.

Cons

I don't like sitting around being inactive. So I'll keep my self always busy

What is a senior help desk analyst and how to become one

What general advice would you give to a senior help desk analyst?

Senior help desk analyst career paths

Key steps to become a senior help desk analyst

Explore senior help desk analyst education requirements

Most common senior help desk analyst degrees

Start to develop specific senior help desk analyst skills

Complete relevant senior help desk analyst training and internships

Research senior help desk analyst duties and responsibilities

Get senior help desk analyst experience

Prepare your senior help desk analyst resume

Choose from 10+ customizable senior help desk analyst resume templates

Apply for senior help desk analyst jobs

How did you land your first senior help desk analyst job

Average senior help desk analyst salary

How do senior help desk analysts rate their job?

Senior help desk analyst reviews