Senior help desk analyst education requirements

Updated January 8, 2025

4 min read

There are several educational requirements to become a senior help desk analyst. Senior help desk analysts usually study business, computer information systems, or computer science. 54% of senior help desk analysts hold a bachelor's degree, and 29% hold an associate degree. We analyzed 1,104 real senior help desk analyst resumes to see exactly what senior help desk analyst education sections show.

The most common colleges for senior help desk analysts are the University of Phoenix and the University of Phoenix.

There are also many online senior help desk analyst courses to help get the education required to be a senior help desk analyst.

There are certain senior help desk analyst certifications that you should consider. These senior help desk analyst certifications include Certified Network Computer Technician (CNCT) and Certified Novell Administrator.

What education do you need to become a senior help desk analyst?

What degree do you need to be a senior help desk analyst?

The most common degree for senior help desk analysts is bachelor's degree, with 54% of senior help desk analysts earning that degree. The second and third most common degree levels are associate degree degree at 29% and associate degree degree at 5%.

Bachelor's, 54%

Associate, 29%

Master's, 5%

Diploma, 5%

Other Degrees, 7%

What should I major in to become a senior help desk analyst?

You should major in business to become a senior help desk analyst. 17% of senior help desk analysts major in business. Other common majors for a senior help desk analyst include computer information systems and computer science.

Business, 17%

Computer Information Systems, 15%

Computer Science, 13%

Information Technology, 9%

Other Majors, 46%

Most common colleges for senior help desk analysts

Senior help desk analysts often get their degrees at University of Phoenix, DeVry University, and Strayer University. Here are the most common colleges for senior help desk analysts in the US based on their resumes.

Senior help desk analyst common college	Percentages
University of Phoenix	19.42%
DeVry University	18.45%
Strayer University	6.80%
Western Washington University	4.85%
University of Maryland - Baltimore County	3.88%

Show more common senior help desk analyst colleges

Best majors for senior help desk analysts

Rank	Major	Percentages
1	Business	17.3%
2	Computer Information Systems	14.7%
3	Computer Science	13.3%
4	Information Technology	9.2%
5	Computer Networking	6.2%

Show more common senior help desk analyst majors

Best colleges for senior help desk analysts

The best colleges for senior help desk analysts are Stanford University, Northwestern University, and University of Pennsylvania.

A senior help desk analyst with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for senior help desk analysts. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become senior help desk analysts.

1. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

3. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

4. University of Southern California

Los Angeles, CA • Private

In-state tuition

$56,225

Enrollment

19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-state tuition

$9,808

Enrollment

13,990

7. San Diego State University

San Diego, CA • Private

In-state tuition

$7,488

Enrollment

30,018

8. Boston University

Boston, MA • Private

In-state tuition

$53,948

Enrollment

17,238

9. New York University

New York, NY • Private

In-state tuition

$51,828

Enrollment

26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-state tuition

$50,530

Enrollment

4,571

20 best online courses for senior help desk analysts

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Top 10 most affordable universities for senior help desk analysts

The most affordable schools for senior help desk analysts are California State University - Bakersfield, suny farmingdale, and brooklyn college of the city university of new york.

If the best universities for senior help desk analysts are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for senior help desk analysts.

1. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

2. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

3. Brooklyn College of the City University of New York

Brooklyn, NY • Private

In-state tuition

$7,240

Cost of attendance

13,991

4. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

5. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

6. California State University - Long Beach

Long Beach, CA • Private

In-state tuition

$6,798

Cost of attendance

18,306

7. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

8. California State University - Los Angeles

Los Angeles, CA • Private

In-state tuition

$6,749

Cost of attendance

14,823

9. New Mexico Institute of Mining and Technology

Socorro, NM • Private

In-state tuition

$7,770

Cost of attendance

21,244

10. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

Top 10 hardest universities to get into for senior help desk analysts

The hardest universities for senior help desk analysts to get into are Stanford University, Northwestern University, and University of Pennsylvania.

Some great schools for senior help desk analysts are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for senior help desk analysts based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

SAT average

1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

SAT average

1,492

4. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

5. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

6. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

7. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

8. Rensselaer Polytechnic Institute

Troy, NY • Private

Admissions rate

43%

SAT average

1,415

9. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

10. University of Rochester

Rochester, NY • Private

Admissions rate

29%

SAT average

1,422

Top 10 easy-to-apply-to universities for senior help desk analysts

The easiest schools for senior help desk analysts to get into are Oklahoma Wesleyan University, barry university, and nyack college.

Some schools are much easier to get into. If you want to start your career as a senior help desk analyst without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for senior help desk analysts.

1. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

2. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

3. Nyack College

New York, NY • Private

Admissions rate

98%

SAT average

999

4. La Roche College

Pittsburgh, PA • Private

Admissions rate

99%

SAT average

1,008

5. LIM College

New York, NY • Private

Admissions rate

83%

SAT average

1,061

6. Notre Dame College

Cleveland, OH • Private

Admissions rate

90%

SAT average

994

7. Saint Martin's University

Lacey, WA • Private

Admissions rate

96%

SAT average

1,111

8. Cardinal Stritch University

Milwaukee, WI • Private

Admissions rate

71%

SAT average

1,035

9. Iona College

New Rochelle, NY • Private

Admissions rate

88%

SAT average

1,089

10. Holy Names University

Oakland, CA • Private

Admissions rate

70%

SAT average

849

Average senior help desk analyst salary by education level

Senior help desk analysts with a Master's degree earn more than those without, at $62,835 annually. With a Doctorate degree, senior help desk analysts earn a median annual income of $59,709 compared to $53,870 for senior help desk analysts with an Bachelor's degree.

Senior help desk analyst education level	Senior help desk analyst salary
Master's Degree	$62,835
High School Diploma or Less	$47,723
Bachelor's Degree	$53,870
Doctorate Degree	$59,709
Some College/ Associate Degree	$48,870

Senior help desk analyst education FAQs

What is the best college for Senior Help Desk Analysts?

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Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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