- Monitored data flow within Linux Mainframe called Image Manager Database.
- Provided consultation regarding IBM Technical Publications and mainframe printing systems.
- Monitored servers and mainframes for connectivity any outages.
- Provide backup mainframe and application security administration.
- Utilized Microsoft Office, Lotus Notes Releases 4.6-5.0 Rumba 3270 Mainframe, Rumba AS400, Windows NT Systems Management Server applications.
- Utilized Hardware Management Console (HMC) to manage and monitor IBM Mainframe systems.
- Assist with resetting passwords on the Mainframe System - Extra Personal Client 6.1.
- Direct problem tickets to proper support staff for profile revisions on mainframe applications.
- Administered user security in Windows, UNIX, and mainframe environments.
- Provided mainframe technical support prior to formation of help desk.
- Enabled mainframe ID's and workstations for Extra AS400 Mainframe.
- Utilized HMC to change parameters and IPL mainframe systems.
- Provided subject matter expertise in mainframe systems.
- Provided proper department escalations via Remedy ticketing system Troubleshooting Mainframe user's connectivity, Printers and terminals