1. New York University
New York, NY • Private
The average senior help desk salary is $31,318. The most common degree is a bachelor's degree degree with an business major. It usually takes 1-2 years of experience to become a senior help desk. Senior help desks with a Certified Nurse Assistant (CNA) certification earn more money. Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many senior help desks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a senior help desk, one of the first things to consider is how much education you need. We've determined that 36.4% of senior help desks have a bachelor's degree. In terms of higher education levels, we found that 3.8% of senior help desks have master's degrees. Even though some senior help desks have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a senior help desk can determine their career goals through the career progression. For example, they could start out with a role such as senior technician specialist, progress to a title such as manager and then eventually end up with the title senior product manager.
What Am I Worth?
The role of a senior help desk includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general senior help desk responsibilities:
There are several types of senior help desk, including:
You've come to the right place if you're looking for a lot of job opportunities. Lead technicians are needed in several industries, which means your job outcome is looking pretty good. What you do as a lead technician will depend entirely upon what industry you decide to go into.
As a lead technician, you probably want to make sure you have good vision. So maybe you don't have 20/20 vision (only 35% of people actually do), but you'll at least need to be able to see what you're doing. Especially if you're going to be handling calipers, guages, or even inspection fixtures.
Education isn't necessarily a big thing when it comes down to being a lead technician. In fact, most employers are just interested in whether you have experience or not. With a high school degree, you could become a lead technician. You just need some experience under your belt.
A help desk analyst is a customer service agent, helping customers with technical IT problems they can not resolve on their own. They support clients over the phone, via email, live chat, or remote-controlled screen sharing. The role of a help desk analyst is divided into tiers, and they escalate issues from one tier to the next, based on the complexity of the problem.
A good help desk analyst is rare. To be able to hold the position, the first thing you need, of course, is computer literacy. Apparently, being good at small talk is a big plus as well. Empathy and not pretending to be more knowledgeable than you actually are also goes a long way, but this kind of applies to any human interaction.
So to sum it up, help desk analysts need to be good at being human. This is a position with a high turnover because, well, being human is exhausting. Plus, there is a good chance that if you do well on the job, you will be able to move on to a better position fairly soon.
A Desktop Engineer helps in troubleshooting and resolving technical issues for desktop users. These issues can either be hardware or software-related. He/She is accountable for creating functional software images for endpoint devices. This contains the contents and structure of a hard drive or other data storage device. He/She uses patch management and software distribution tools to develop and implement network-wide software update schedules. Additionally, he/she ensures network security is updated regularly and applies it to all hard drives on the network. Also, he/she interacts with users to identify their problems and explain solutions to them in understandable terms.
Employers require at least a bachelor's degree in a related field with some years of relevant work experience. Applicants must possess listening, problem-solving, analytical, interpersonal, and communication skills. You must be proficient in Microsoft Office and related support tools like DNS. Desktop engineers earn an average annual salary of $64,105. This varies from $41,000 and $100,000.
|Rank||State||Number of Jobs||Average Salary|
High School Diploma
New York, NY • Private
Albany, NY • Private
Washington, DC • Private
Philadelphia, PA • Private
Charlottesville, VA • Private
Evanston, IL • Private
University Park, PA • Private
Alfred, NY • Private
Fairfield, CT • Private
Delhi, NY • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.5% of senior help desks listed home health on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Zippia allows you to choose from different easy-to-use Senior Help Desk templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Help Desk resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
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This course should be taken after the Symptom Management course and continues building your primary palliative care skills – communication, psychosocial support, goals of care, and symptom management. You will explore transitions in care such as survivorship and hospice. You will learn how to create a survivorship care plan and how to best support a patient. The course also covers spiritual care and will teach you how to screen for spiritual distress. Finally, you will learn the requirements...
3. Help Desk Analyst
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|3||JPMorgan Chase & Co.||$77,746||$37.38||5|