Senior Help Desk Careers

There is more than meets the eye when it comes to being a senior help desk. For example, did you know that they make an average of $20.45 an hour? That's $42,545 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Help Desk Do

There are certain skills that many senior help desks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a senior help desk, we found that a lot of resumes listed 8.6% of senior help desks included hardware, while 7.2% of resumes included patient care, and 6.3% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior help desk job title. But what industry to start with? Most senior help desks actually find jobs in the technology and health care industries.

How To Become a Senior Help Desk

If you're interested in becoming a senior help desk, one of the first things to consider is how much education you need. We've determined that 36.4% of senior help desks have a bachelor's degree. In terms of higher education levels, we found that 3.8% of senior help desks have master's degrees. Even though some senior help desks have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior help desk. When we researched the most common majors for a senior help desk, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior help desk resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a senior help desk. In fact, many senior help desk jobs require experience in a role such as certified nursing assistant. Meanwhile, many senior help desks also have previous career experience in roles such as cashier or customer service representative.

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Average Salary
$42,545
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
23,855
Job Openings

Senior Help Desk Career Paths

Top Careers Before Senior Help Desk

Cashier
11.0 %

Top Careers After Senior Help Desk

Senior Help Desk Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Senior Help Desk

Senior Help Desks in America make an average salary of $42,545 per year or $20 per hour. The top 10 percent makes over $58,000 per year, while the bottom 10 percent under $30,000 per year.
Average Salary
$42,545
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Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Senior Help Desk Support
Butler Aerospace and Defense
08/04/2021
$58,77008/04/2021
Senior Help Desk
Robert Half
08/03/2021
$43,82708/03/2021
Senior Help Desk Support
Butler America Aerospace
08/01/2021
$58,77008/01/2021
Senior Help Desk Support
Butler Technical Group
07/16/2021
$58,77007/16/2021
Help Desk Senior
Kelly Services
07/12/2021
$44,00007/12/2021

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Senior Help Desk Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Senior Help Desk. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Senior Help Desk Resume

At Zippia, we went through countless Senior Help Desk resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Senior Help Desk Resume Examples And Templates

Senior Help Desk Demographics

Gender

female

56.1 %

male

38.8 %

unknown

5.0 %

Ethnicity

White

62.9 %

Hispanic or Latino

14.6 %

Black or African American

10.4 %

Foreign Languages Spoken

Spanish

52.1 %

French

12.5 %

Mandarin

8.3 %
Show More Senior Help Desk Demographics

Senior Help Desk Education

Majors

Business
15.5 %
Nursing
14.7 %

Degrees

Bachelors

36.4 %

Associate

27.2 %

High School Diploma

16.0 %

Top Colleges for Senior Help Desks

1. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

2. Maria College of Albany

Albany, NY • Private

In-State Tuition
$15,140
Enrollment
876

3. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

4. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

5. University of Virginia

Charlottesville, VA • Private

In-State Tuition
$17,653
Enrollment
16,405

6. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

7. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

8. SUNY College of Technology at Alfred

Alfred, NY • Private

In-State Tuition
$8,570
Enrollment
3,721

9. Sacred Heart University

Fairfield, CT • Private

In-State Tuition
$41,420
Enrollment
5,907

10. SUNY College of Technology at Delhi

Delhi, NY • Private

In-State Tuition
$8,360
Enrollment
3,142
Show More Senior Help Desk Education Requirements

Online Courses For Senior Help Desk That You May Like

Help Desk Analyst
udemy
4
(309)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
udemy
4.3
(323)

The essentials to become an IT Help Desk Technician...

Alzheimer’s Disease & Dementia Care
edX (Global)

Are you a current or future caregiver, or, a nurse or other healthcare professional who wants to learn more about Alzheimer’s disease? Here are the key content areas that will be addressed over 5 modules: Over 5 million Americans and an estimated 24 million people worldwide are living with Alzheimer’s disease (AD). Given the exponential aging of the population, these numbers are expected to increase dramatically over the next few decades; Alzheimer’s disease is an irreversible, progressive...

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Full Time
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Internship
Temporary

Top Skills For a Senior Help Desk

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.6% of senior help desks listed hardware on their resume, but soft skills such as customer-service skills and listening skills are important as well.

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Top Senior Help Desk Employers

1. CNA Financial
4.4
Avg. Salary: 
$47,999
Senior Help Desks Hired: 
110+
2. IBM
4.8
Avg. Salary: 
$62,262
Senior Help Desks Hired: 
14+
3. General Dynamics
4.8
Avg. Salary: 
$47,498
Senior Help Desks Hired: 
12+
4. Sutherland Global Services
4.8
Avg. Salary: 
$38,244
Senior Help Desks Hired: 
10+
5. Allied Services
3.5
Avg. Salary: 
$38,749
Senior Help Desks Hired: 
10+
6. Robert Half International
4.5
Avg. Salary: 
$40,942
Senior Help Desks Hired: 
8+
Updated August 18, 2021