There is more than meets the eye when it comes to being a senior help desk. For example, did you know that they make an average of $20.45 an hour? That's $42,545 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many senior help desks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a senior help desk, we found that a lot of resumes listed 8.6% of senior help desks included hardware, while 7.2% of resumes included patient care, and 6.3% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior help desk job title. But what industry to start with? Most senior help desks actually find jobs in the technology and health care industries.
If you're interested in becoming a senior help desk, one of the first things to consider is how much education you need. We've determined that 36.4% of senior help desks have a bachelor's degree. In terms of higher education levels, we found that 3.8% of senior help desks have master's degrees. Even though some senior help desks have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a senior help desk. When we researched the most common majors for a senior help desk, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior help desk resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a senior help desk. In fact, many senior help desk jobs require experience in a role such as certified nursing assistant. Meanwhile, many senior help desks also have previous career experience in roles such as cashier or customer service representative.
Tell us your goals and we'll match you with the right jobs to get there.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a senior help desk can determine their career goals through the career progression. For example, they could start out with a role such as senior technician specialist, progress to a title such as manager and then eventually end up with the title senior product manager.
Tell us your goals and we'll match you with the rights job to get there.
Senior Help Desk Support
Butler Aerospace and Defense
Senior Help Desk
Senior Help Desk Support
Butler America Aerospace
Senior Help Desk Support
Butler Technical Group
Help Desk Senior
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Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Senior Help Desk. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Senior Help Desk Resume
At Zippia, we went through countless Senior Help Desk resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.View Senior Help Desk Resume Examples And Templates
Hispanic or Latino
Black or African American
High School Diploma
New York, NY • Private
Albany, NY • Private
Washington, DC • Private
Philadelphia, PA • Private
Charlottesville, VA • Private
Evanston, IL • Private
University Park, PA • Private
Alfred, NY • Private
Fairfield, CT • Private
Delhi, NY • Private
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The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.6% of senior help desks listed hardware on their resume, but soft skills such as customer-service skills and listening skills are important as well.