1. New York University
New York, NY • Private
In-State Tuition
$51,828
Enrollment
26,339
What is a Senior Help Desk?
The average senior help desk salary is $31,318. The most common degree is a bachelor's degree degree with an business major. It usually takes 1-2 years of experience to become a senior help desk. Senior help desks with a Certified Nurse Assistant (CNA) certification earn more money. Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Senior Help Desk Do
There are certain skills that many senior help desks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
How To Become a Senior Help Desk
If you're interested in becoming a senior help desk, one of the first things to consider is how much education you need. We've determined that 36.4% of senior help desks have a bachelor's degree. In terms of higher education levels, we found that 3.8% of senior help desks have master's degrees. Even though some senior help desks have a college degree, it's possible to become one with only a high school degree or GED.
Senior Help Desk Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a senior help desk can determine their career goals through the career progression. For example, they could start out with a role such as senior technician specialist, progress to a title such as manager and then eventually end up with the title senior product manager.
Senior Help Desk
Senior Product Manager
9 Years
Senior Information Technology Manager
10 Years
Information Technology Manager
7 Years
Information Technology Director
10 Years
Information Technology Infrastructure Manager
11 Years
Information Technology Operations Manager
9 Years
Show More
Average Salary for a Senior Help Desk
Senior Help Desks in America make an average salary of $31,318 per year or $15 per hour. The top 10 percent makes over $46,000 per year, while the bottom 10 percent under $21,000 per year.
Average Senior Help Desk Salary
$31,318 Yearly$15.06 hourly
What Am I Worth?
Roles and Types of Senior Help Desk
The role of a senior help desk includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general senior help desk responsibilities:
- Administers eps security functions in compliance with key financial controls
- Provide direct supervision for a team of 15 technical support analysts in a multi- team, multi- location international, technical call center manage staffing to ensure productivity
- Documents and coordinates service requests using hp servicer manager provides phone support, remote
There are several types of senior help desk, including:
Lead Technician
Role:
You've come to the right place if you're looking for a lot of job opportunities. Lead technicians are needed in several industries, which means your job outcome is looking pretty good. What you do as a lead technician will depend entirely upon what industry you decide to go into.
As a lead technician, you probably want to make sure you have good vision. So maybe you don't have 20/20 vision (only 35% of people actually do), but you'll at least need to be able to see what you're doing. Especially if you're going to be handling calipers, guages, or even inspection fixtures.
Education isn't necessarily a big thing when it comes down to being a lead technician. In fact, most employers are just interested in whether you have experience or not. With a high school degree, you could become a lead technician. You just need some experience under your belt.
- Average Salary: $90,615
- Degree: Bachelor's Degree
Help Desk Analyst
Role:
A help desk analyst is a customer service agent, helping customers with technical IT problems they can not resolve on their own. They support clients over the phone, via email, live chat, or remote-controlled screen sharing. The role of a help desk analyst is divided into tiers, and they escalate issues from one tier to the next, based on the complexity of the problem.
A good help desk analyst is rare. To be able to hold the position, the first thing you need, of course, is computer literacy. Apparently, being good at small talk is a big plus as well. Empathy and not pretending to be more knowledgeable than you actually are also goes a long way, but this kind of applies to any human interaction.
So to sum it up, help desk analysts need to be good at being human. This is a position with a high turnover because, well, being human is exhausting. Plus, there is a good chance that if you do well on the job, you will be able to move on to a better position fairly soon.
- Average Salary: $37,318
- Degree: Bachelor's Degree
Desktop Engineer
Role:
A Desktop Engineer helps in troubleshooting and resolving technical issues for desktop users. These issues can either be hardware or software-related. He/She is accountable for creating functional software images for endpoint devices. This contains the contents and structure of a hard drive or other data storage device. He/She uses patch management and software distribution tools to develop and implement network-wide software update schedules. Additionally, he/she ensures network security is updated regularly and applies it to all hard drives on the network. Also, he/she interacts with users to identify their problems and explain solutions to them in understandable terms.
Employers require at least a bachelor's degree in a related field with some years of relevant work experience. Applicants must possess listening, problem-solving, analytical, interpersonal, and communication skills. You must be proficient in Microsoft Office and related support tools like DNS. Desktop engineers earn an average annual salary of $64,105. This varies from $41,000 and $100,000.
- Average Salary: $102,893
- Degree: Bachelor's Degree
States With The Most Senior Help Desk Jobs
Number Of Senior Help Desk Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | Florida | 1,119 | $25,243 |
| 2 | California | 1,040 | $29,803 |
| 3 | Texas | 745 | $30,046 |
| 4 | Virginia | 477 | $32,881 |
| 5 | New York | 408 | $39,690 |
| 6 | Georgia | 406 | $28,700 |
| 7 | Pennsylvania | 357 | $32,847 |
| 8 | Colorado | 352 | $31,941 |
| 9 | Arizona | 329 | $28,116 |
| 10 | Ohio | 321 | $36,391 |
| 11 | Illinois | 317 | $30,048 |
| 12 | Maryland | 310 | $34,496 |
| 13 | North Carolina | 265 | $29,448 |
| 14 | New Jersey | 210 | $37,612 |
| 15 | Massachusetts | 201 | $36,368 |
| 16 | Michigan | 198 | $30,917 |
| 17 | Minnesota | 195 | $33,964 |
| 18 | Tennessee | 191 | $25,213 |
| 19 | Missouri | 150 | $29,661 |
| 20 | Utah | 150 | $25,711 |
| 21 | Washington | 148 | $37,162 |
| 22 | Indiana | 147 | $27,812 |
| 23 | Wisconsin | 142 | $33,081 |
| 24 | South Carolina | 139 | $24,189 |
| 25 | Alabama | 111 | $22,018 |
| 26 | Oregon | 107 | $34,185 |
| 27 | Kentucky | 100 | $26,725 |
| 28 | Oklahoma | 90 | $26,258 |
| 29 | Iowa | 90 | $26,227 |
| 30 | Connecticut | 88 | $38,768 |
| 31 | Montana | 82 | $27,509 |
| 32 | Kansas | 79 | $26,430 |
| 33 | Louisiana | 78 | $23,475 |
| 34 | Nevada | 71 | $29,969 |
| 35 | Nebraska | 66 | $26,605 |
| 36 | Mississippi | 58 | $21,963 |
| 37 | Arkansas | 53 | $22,574 |
| 38 | Hawaii | 51 | $30,703 |
| 39 | New Mexico | 51 | $23,430 |
| 40 | New Hampshire | 41 | $35,868 |
| 41 | Alaska | 39 | $33,211 |
| 42 | Delaware | 39 | $31,393 |
| 43 | West Virginia | 39 | $25,971 |
| 44 | Rhode Island | 33 | $37,320 |
| 45 | Maine | 33 | $32,390 |
| 46 | Idaho | 33 | $26,041 |
| 47 | Wyoming | 27 | $26,936 |
| 48 | North Dakota | 21 | $37,815 |
| 49 | Vermont | 19 | $37,794 |
| 50 | South Dakota | 14 | $27,161 |
Top Colleges for Senior Help Desks
2. Maria College of Albany
Albany, NY • Private
In-State Tuition
$15,140
Enrollment
876
3. Howard University
Washington, DC • Private
In-State Tuition
$26,756
Enrollment
6,166
4. University of Pennsylvania
Philadelphia, PA • Private
In-State Tuition
$55,584
Enrollment
10,764
5. University of Virginia
Charlottesville, VA • Private
In-State Tuition
$17,653
Enrollment
16,405
6. Northwestern University
Evanston, IL • Private
In-State Tuition
$54,568
Enrollment
8,451
7. Pennsylvania State University
University Park, PA • Private
In-State Tuition
$18,454
Enrollment
40,108
8. SUNY College of Technology at Alfred
Alfred, NY • Private
In-State Tuition
$8,570
Enrollment
3,721
9. Sacred Heart University
Fairfield, CT • Private
In-State Tuition
$41,420
Enrollment
5,907
10. SUNY College of Technology at Delhi
Delhi, NY • Private
In-State Tuition
$8,360
Enrollment
3,142
Top Skills For a Senior Help Desk
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.5% of senior help desks listed home health on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Choose From 10+ Customizable Senior Help Desk Resume templates
Zippia allows you to choose from different easy-to-use Senior Help Desk templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Help Desk resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Senior Help Desk diversity
Senior Help Desk Gender Distribution
Female
59%
Male
41%
After extensive research and analysis, Zippia's data science team found that:
- Among senior help desks, 58.8% of them are women, while 41.2% are men.
- The most common race/ethnicity among senior help desks is White, which makes up 55.9% of all senior help desks.
- The most common foreign language among senior help desks is Spanish at 52.1%.
Online Courses For Senior Help Desk That You May Like
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1. Essentials of Palliative Care
This course starts you on your journey of integrating primary palliative care into your daily lives. You will learn what palliative care is, how to communicate with patients, show empathy, and practice difficult conversations. You will learn how to screen for distress and provide psychosocial support. You will learn about goals of care and advance care planning and how to improve your success with having these conversations with patients. Finally, you will explore important cultural...
2. Transitions in Care from Survivorship to Hospice
This course should be taken after the Symptom Management course and continues building your primary palliative care skills – communication, psychosocial support, goals of care, and symptom management. You will explore transitions in care such as survivorship and hospice. You will learn how to create a survivorship care plan and how to best support a patient. The course also covers spiritual care and will teach you how to screen for spiritual distress. Finally, you will learn the requirements...
3. Help Desk Analyst
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...
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How Do Senior Help Desks Rate Their Jobs?
Top Senior Help Desk Employers
Most Common Employers For Senior Help Desk
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | IBM | $86,219 | $41.45 | 13 |
| 2 | Dell | $80,467 | $38.69 | 5 |
| 3 | JPMorgan Chase & Co. | $77,746 | $37.38 | 5 |
| 4 | Reed College | $54,125 | $26.02 | 5 |
| 5 | Lockheed Martin | $50,245 | $24.16 | 6 |
| 6 | AT&T | $42,699 | $20.53 | 5 |
| 7 | General Dynamics | $37,946 | $18.24 | 12 |
| 8 | Unisys | $35,740 | $17.18 | 7 |
| 9 | TEKsystems | $35,388 | $17.01 | 5 |
| 10 | Comcast | $34,864 | $16.76 | 4 |