Senior help desk demographics and statistics in the US
Senior help desk demographics research summary. Zippia estimates senior help desk demographics and statistics in the United States by using a database of 30 million profiles. Our senior help desk estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about senior help desks after extensive research and analysis:
- There are over 4,720 senior help desks currently employed in the United States.
- 58.8% of all senior help desks are women, while 41.2% are men.
- The average senior help desk age is 42 years old.
- The most common ethnicity of senior help desks is White (55.9%), followed by Hispanic or Latino (16.6%), Black or African American (11.2%) and Asian (10.5%).
- In 2022, women earned 97% of what men earned.
- 11% of all senior help desks are LGBT.
- Senior help desks are 53% more likely to work at private companies in comparison to public companies.
On this page
Senior help desk demographics by:
Senior help desk gender statistics
58.8% of senior help desks are women and 41.2% of senior help desks are men.
- Female, 58.8%
- Male, 41.2%
Senior help desk gender ratio
| Gender | Percentages |
|---|---|
| Female | 58.8% |
| Male | 41.2% |
Senior help desk gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$32,516
Female income
$31,537
Senior help desk gender ratio over time
This data breaks down the percentage of men and women in senior help desk positions over time. Currently, 58.8% of senior help desks are female.
Senior help desk gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 35.04% | 64.96% |
| 2011 | 36.15% | 63.85% |
| 2012 | 37.83% | 62.17% |
| 2013 | 38.46% | 61.54% |
| 2014 | 38.93% | 61.07% |
| 2015 | 41.15% | 58.85% |
| 2016 | 41.32% | 58.68% |
| 2017 | 41.20% | 58.80% |
| 2018 | 42.15% | 57.85% |
| 2019 | 40.46% | 59.54% |
| 2020 | 41.11% | 58.89% |
| 2021 | 41.17% | 58.83% |
Senior help desk related jobs gender ratio
We compared senior help desks with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Senior Help Desk | 41% | 59% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior help desk demographics by race
The most common ethnicity among senior help desks is White, which makes up 55.9% of all senior help desks. Comparatively, 16.6% of senior help desks are Hispanic or Latino and 11.2% of senior help desks are Black or African American.
- White, 55.9%
- Hispanic or Latino, 16.6%
- Black or African American, 11.2%
- Asian, 10.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.4%
Senior help desk race
| Senior help desk race | Percentages |
|---|---|
| White | 55.9% |
| Hispanic or Latino | 16.6% |
| Black or African American | 11.2% |
| Asian | 10.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.4% |
Senior help desk race and ethnicity over time
See how senior help desk racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior help desk race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.48% | 11.67% | 7.10% | 13.61% |
| 2011 | 65.18% | 11.76% | 7.25% | 13.11% |
| 2012 | 63.92% | 11.99% | 7.50% | 13.75% |
| 2013 | 62.85% | 11.23% | 8.30% | 14.13% |
| 2014 | 62.56% | 11.45% | 7.95% | 14.84% |
| 2015 | 62.47% | 10.91% | 9.13% | 14.72% |
| 2016 | 62.26% | 10.87% | 9.11% | 14.62% |
| 2017 | 61.47% | 10.54% | 9.56% | 15.02% |
| 2018 | 61.59% | 10.49% | 9.65% | 14.75% |
| 2019 | 59.78% | 10.42% | 10.35% | 15.88% |
| 2020 | 57.74% | 10.99% | 10.13% | 16.04% |
| 2021 | 55.88% | 11.22% | 10.51% | 16.58% |
Senior help desk wage gap by race
According to our data, asian senior help desks have the highest average salary compared to other ethnicities. Black or african american senior help desks have the lowest average salary at $30,909.
| Ethnicity | Salary |
|---|---|
| Unknown | $31,479 |
| White | $32,167 |
| Black or African American | $30,909 |
| Asian | $36,743 |
| Hispanic or Latino | $31,609 |
Average senior help desk age
See how the average age of senior help desks varies based on ethnicity and gender.
Male
Female
Senior help desk age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Senior help desk age breakdown
The average age of senior help desks is 40+ years years old, representing 56% of the senior help desk population.
Senior help desk age breakdown
| Senior Help Desk Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Senior help desk educational attainment
The most common degree for senior help desks is bachelor's degree, with 36% of senior help desks earning that degree. The second and third most common degree levels are associate degree degree at 27% and associate degree degree at 16%.
- Bachelor's, 36%
- Associate, 27%
- High School Diploma, 16%
- Diploma, 8%
- Other Degrees, 13%
Senior help desks by degree level
| Senior help desk degree | Percentages |
|---|---|
| Bachelor's | 36% |
| Associate | 27% |
| High School Diploma | 16% |
| Diploma | 8% |
| Other Degrees | 13% |
Senior help desk jobs you might like
Senior help desk wage gap by degree level
According to the data, senior help desks with a Master's degree earn more than those without, at $39,308 annually. With a Doctorate degree, senior help desks earn a median annual income of $37,118 compared to $33,066 for senior help desks with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,308 |
| High School Diploma or Less | $28,859 |
| Bachelor's Degree | $33,066 |
| Doctorate Degree | $37,118 |
| Some College/ Associate Degree | $29,640 |
Senior help desk employment statistics
Most senior help desks work for a private in the technology industry.
Company size where senior help desks work
Below, you can see the size of companies where senior help desks work.
Senior help desk jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 31% |
Senior help desk jobs by company type
Employees with the senior help desk job title have their preferences when it comes to working for a company. For instance, most senior help desks prefer to work at private companies over public companies.
Senior help desk jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 37% |
| Private | 53% |
| Government | 5% |
Senior help desk jobs by industry
The most common industries for senior help desks are technology, health care and professional.
Senior help desk industry statistics
| Industry | Percentages |
|---|---|
| Technology | 15% |
| Health Care | 13% |
| Fortune 500 | 13% |
| Professional | 10% |
| Finance | 8% |
| Hospitality | 5% |
| Government | 4% |
| Retail | 4% |
| Telecommunication | 4% |
| Education | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Insurance | 3% |
| Transportation | 2% |
| Non Profits | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Start-up | 1% |
Senior help desk turnover and employment statistics
Senior help desk unemployment rate over time
The unemployment rate for senior help desks between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior help desk unemployment rate by year
| Year | Senior help desk unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average senior help desk tenure
The average senior help desk stays at their job for 1-2 years, based on the 3,155 senior help desks resumes in Zippia's database.
Senior help desk tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 32% |
| 3-4 years | 11% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 6% |
Senior help desk LGBT ratio compared to similar jobs
Review the percent of senior help desks that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Junior Network Analyst | 7.31% | 33,943 |
| Consultant/Project Leader | 8.42% | 94,543 |
| Integration Developer | 8.46% | 92,174 |
| Senior Information Security Consultant | 8.59% | 115,978 |
| SAN Storage Administrator | 9.03% | 55,874 |
| Testing Coordinator | 10.54% | 17,403 |
| Senior Help Desk | 10.88% | - |
Similar senior help desk jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Junior Network Analyst | 7.31% | 33,943 |
| Consultant/Project Leader | 8.42% | 94,543 |
| Integration Developer | 8.46% | 92,174 |
| Senior Information Security Consultant | 8.59% | 115,978 |
| SAN Storage Administrator | 9.03% | 55,874 |
| Testing Coordinator | 10.54% | 17,403 |
Foreign languages spoken by senior help desks
The most common foreign language among senior help desks is Spanish at 52.1%. The second-most popular foreign language spoken is French at 12.5% and Mandarin is the third-most popular at 8.3%.
- Spanish, 52.1%
- French, 12.5%
- Mandarin, 8.3%
- Portuguese, 6.3%
- Chinese, 4.2%
- Other, 16.6%
Senior help desk languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 52.1% |
| French | 12.5% |
| Mandarin | 8.3% |
| Portuguese | 6.3% |
| Chinese | 4.2% |
| Other | 16.6% |
