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Senior help desk education requirements
Updated January 8, 2025
4 min read
There are several educational requirements to become a senior help desk. Senior help desks usually study business, nursing, or computer science. 36% of senior help desks hold a bachelor's degree, and 27% hold an associate degree. We analyzed 3,155 real senior help desk resumes to see exactly what senior help desk education sections show.
The most common colleges for senior help desks are the University of Phoenix and the University of Phoenix.
There are also many online senior help desk courses to help get the education required to be a senior help desk.
There are certain senior help desk certifications that you should consider. These senior help desk certifications include Certified Nurse Assistant (CNA) and Medical Assistant.
What education do you need to become a senior help desk?
What degree do you need to be a senior help desk?
- Bachelor's, 36%
- Associate, 27%
- High School Diploma, 16%
- Diploma, 8%
- Other Degrees, 13%
What should I major in to become a senior help desk?
- Business, 16%
- Nursing, 15%
- Computer Science, 7%
- Other Majors, 55%
Most common colleges for senior help desks
| Senior help desk common college | Percentages |
|---|---|
| University of Phoenix | 26.35% |
| Strayer University | 9.46% |
| University of Central Florida | 6.76% |
| DeVry University | 4.73% |
| University of Pittsburgh | 4.05% |
Best majors for senior help desks
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 15.5% |
| 2 | Nursing | 14.7% |
| 3 | Computer Science | 7.4% |
| 4 | Medical Assisting Services | 6.8% |
| 5 | Psychology | 5.8% |
Best colleges for senior help desks
The best colleges for senior help desks are Northwestern University, New York University, and University of Pennsylvania.
A senior help desk with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for senior help desks. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become senior help desks.
1. New York University
New York, NY • Private
In-state tuition
$51,828
Enrollment
26,339
2. Maria College of Albany
Albany, NY • Private
In-state tuition
$15,140
Enrollment
876
3. Howard University
Washington, DC • Private
In-state tuition
$26,756
Enrollment
6,166
4. University of Pennsylvania
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
5. University of Virginia
Charlottesville, VA • Private
In-state tuition
$17,653
Enrollment
16,405
6. Northwestern University
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
7. Pennsylvania State University
University Park, PA • Private
In-state tuition
$18,454
Enrollment
40,108
8. SUNY College of Technology at Alfred
Alfred, NY • Private
In-state tuition
$8,570
Enrollment
3,721
9. Sacred Heart University
Fairfield, CT • Private
In-state tuition
$41,420
Enrollment
5,907
10. SUNY College of Technology at Delhi
Delhi, NY • Private
In-state tuition
$8,360
Enrollment
3,142
20 best online courses for senior help desks
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3. Help Desk Analyst
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...
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5. Addiction Treatment: Clinical Skills for Healthcare Providers
This course is designed with a singular goal: to improve the care you provide to your patients with substance use disorders. By delving into a model case performed by actors, seven Yale instructors from various fields provide techniques to screen your patients for substance use disorder risk, diagnose patients to gauge the severity of their use, directly manage treatment plans, refer out to treatment services, and navigate the various conditions that may limit your patient’s access to treatment...
6. Prehospital care of acute stroke and patient selection for endovascular treatment using the RACE scale
Acute stroke is a time-dependent medical emergency. In acute ischemic stroke, the first objective is to restore brain flow using sistemic thrombolytic treatment and, in patients with large vessel occlusion, by endovascular treatment. In hemorrhagic stroke there are also specific treatments that can improve the clinical outcome. The sooner the initiation of all these therapies the higher the clinical benefit. Thus, the organization of Stroke Code systems coordinated between emergency medical...
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9. Health After Cancer: Cancer Survivorship for Primary Care
This course presents basic principles of cancer survivorship to primary-care physicians. Developed by a team of experts in caring for cancer survivors, and narrated by a primary-care physician, this course provides practical tips and tools that can be easily integrated into medical practice. You will learn about the complex physical and psychosocial needs and concerns of the growing number of cancer survivors, along with the key role that primary care physicians have in guiding these patients...
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Welcome to Trauma Emergencies and Care. In this course, you will learn about some of the mechanics and physics of trauma on the human body, and how this can cause injury. You will continue to expand your new vocabulary with medical terminology, and learn how to describe the different injuries you may see. You will also learn about the trauma system itself- and when it is important to transport patients to a trauma center. Then we will dive into specific injuries based on what part of the body...
11. Learning IT Help Desk Basics
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12. IT Help Desk Professional
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13. Value-Based Care: Managing Processes to Improve Outcomes
COURSE 3 of 7. This course is designed to introduce you to critical office-based processes that a value-based practice must manage in the drive towards improved patient outcomes. In Module 2, we’ll focus on office-based and clinical patient-based supporting functions. At every level in healthcare, guidelines, processes, and functions exist to improve outcomes, and following a consistent process will return the best effect. Refine your understanding of value and learn strategies to provide real...
14. Service Desk Analyst Crash course for beginners.
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15. Help Desk Professional: A guide to your IT career
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16. IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...
17. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
18. IT Support Technical Skills Bootcamp
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19. IT Support and Service Desk jobs -Crash Course for Beginners
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20. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...
Top 10 most affordable universities for senior help desks
The most affordable schools for senior help desks are SUNY Farmingdale, california state university - bakersfield, and california state university - dominguez hills.
If the best universities for senior help desks are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for senior help desks.
1. SUNY Farmingdale
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
2. California State University - Bakersfield
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
3. California State University - Dominguez Hills
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
4. Purdue University
West Lafayette, IN • Private
In-state tuition
$9,992
Cost of attendance
22,430
5. Brigham Young University
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
6. SUNY Polytechnic Institute
Utica, NY • Private
In-state tuition
$8,238
Cost of attendance
21,567
7. Louisiana State University at Alexandria
Alexandria, LA • Private
In-state tuition
$6,668
Cost of attendance
14,488
8. University of Florida
Gainesville, FL • Private
In-state tuition
$6,381
Cost of attendance
21,034
9. Baruch College of the City University of New York
New York, NY • Private
In-state tuition
$7,262
Cost of attendance
14,046
10. Florida International University
Miami, FL • Private
In-state tuition
$6,556
Cost of attendance
19,434
Top 10 hardest universities to get into for senior help desks
The hardest universities for senior help desks to get into are Northwestern University, New York University, and University of Pennsylvania.
Some great schools for senior help desks are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for senior help desks based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
1. Northwestern University
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
2. New York University
New York, NY • Private
Admissions rate
20%
SAT average
1,419
3. University of Pennsylvania
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
4. University of Virginia
Charlottesville, VA • Private
Admissions rate
26%
SAT average
1,427
5. Case Western Reserve University
Cleveland, OH • Private
Admissions rate
29%
SAT average
1,443
6. Emory University
Atlanta, GA • Private
Admissions rate
19%
SAT average
1,449
7. Stanford University
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
8. University of Southern California
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
9. SUNY at Binghamton
Vestal, NY • Private
Admissions rate
40%
SAT average
1,376
10. Villanova University
Villanova, PA • Private
Admissions rate
29%
SAT average
1,407
Top 10 easy-to-apply-to universities for senior help desks
The easiest schools for senior help desks to get into are AdventHealth University, oklahoma wesleyan university, and d'youville college.
Some schools are much easier to get into. If you want to start your career as a senior help desk without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for senior help desks.
1. AdventHealth University
Orlando, FL • Private
Admissions rate
87%
SAT average
1,016
2. Oklahoma Wesleyan University
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
3. D'Youville College
Buffalo, NY • Private
Admissions rate
100%
SAT average
1,072
4. University of the Incarnate Word
San Antonio, TX • Private
Admissions rate
88%
SAT average
1,044
5. Notre Dame College
Cleveland, OH • Private
Admissions rate
90%
SAT average
994
6. Presentation College
Aberdeen, SD • Private
Admissions rate
97%
SAT average
1,050
7. Holy Names University
Oakland, CA • Private
Admissions rate
70%
SAT average
849
8. Pennsylvania State University - Fayette (The Eberly Campus)
Lemont Furnace, PA • Private
Admissions rate
80%
SAT average
1,067
9. Pennsylvania State University - Shenango
Sharon, PA • Private
Admissions rate
75%
SAT average
989
10. Gwynedd Mercy University
Gwynedd Valley, PA • Private
Admissions rate
92%
SAT average
1,031
Average senior help desk salary by education level
| Senior help desk education level | Senior help desk salary |
|---|---|
| Master's Degree | $39,308 |
| High School Diploma or Less | $28,859 |
| Bachelor's Degree | $33,066 |
| Doctorate Degree | $37,118 |
| Some College/ Associate Degree | $29,640 |
Senior help desk education FAQs
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Updated January 8, 2025
Updated January 8, 2025