Senior help desk job description

Looking to feed your desire to give to your community and support those who need a helping hand? Look no further! Not only is Burrell growing the amount of its resources, services, and facilities to assist as many communities as possible, it also provides plenty of opportunity for growth in your current field and the freedom to explore others. Our culture and our environment are unlike any other. We offer highly-competitive pay and a full range of top-notch full-time employee benefits such as:

MedicalDentalVisionLife InsurancePaid Time OffShort Term DisabilityLong Term DisabilityRetirement PlanTuition ReimbursementStudent Loan ReimbursementEmployee Assistance Program
Job Description:
"We are truly in the business of saving lives"
-Dr. C.J. Davis; President and CEO

Want to know what it's like to work at Burrell?
Click on the link below to find out -
Burrell Behavioral Health - Join our Team! - YouTube

-------------------------------------------------------------------------------------

SENIOR HELP DESK SUPPORT AGENT
Springfield, Missouri

Job Duties:
Act as support specialist for end-users by recording end-user support issues/questions and providing timely response for assistance with software and hardware questions/issues as well as all basic issues handled by the department.Schedule and prepare one-on-one and group training to assist the proactive improvement of end-users' skills.Maintain accurate and effective end-user training materials via paper and web-based manuals and assistance tools for both the Microsoft standard products as well as standard business software used through the organization.Act as back-up to the I.T. Support Services Manager who is responsible for all security requests and terminations as well as security record-keeping.Assist the IT Help Desk Supervisor as needed.

Qualifications:
Must possess at least a high school diploma or GED Experience in information technology is required Minimum of 1 year experience

What we offer:
Great pay, benefits, and a culture like no other. A Burrell career is incredibly rewarding! You can make a difference in changing and even saving lives.
Burrell's dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency. Diversity is more than a commitment at Burrell-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different

HELP DESK SUPPORT AGENT
INFORMATION TECHNOLOGY
IT
HP123

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

What You'll Do
The Senior Associate, Help Desk completes general tasks to aid in the ongoing support of workplace endpoint technology which includes desktops, laptops, thin clients, and virtual desktops. The Senior Associate, Help Desk carries out procedures to ensure that all products and services meet organization standards and user requirements. The Technology Operations Specialist assists in the installation, maintenance, and testing of workplace endpoint technology to ensure proper operation and freedom from defects. The Senior Associate, Help Desk monitors and responds to technical problems utilizing hardware and software testing tools and techniques. The Senior Associate, Help Desk may coordinate small projects.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
The Senior Associate, Help Desk will answer, and document help desk calls Respond to ServiceNow service requests in a timely manner.Resolve desktop, software, and printer problems Create, update, and deploy software to virtual desktops Document all desktop software and hardware procedures Some travel required to remote locations on a as needed basis Provide management with weekly status report May provide dedicated desktop support for departments and special projects, such as application testing and implementations Attend weekly staff meetings and represent the Help Desk in project turnover meetings.Other duties as assigned

Supervisory Responsibilities:
N/A

Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent verbal and written communication skills Ability to work effectively with vendors and management Excellent customer service skills Problem solving, teambuilding, leadership, responsiveness, and professionalism skills

Technical Skills:
Windows 10 Operating SystemsMicrosoft Office 365VMWare or other VDI technologies PowerShell, AutoIT or other scripting technologies and PKI exposure are a plus

Education and/or Experience:
Bachelors' degree in Computer Science, MIS, or a related discipline or an equivalent combination of education and 3-5 years work experience.

Certificates or Licenses:
N/A

Who We Are
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
A hybrid work environment, up to 3 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
Competitive health benefits including medical, dental and vision

Step 1When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2You will receive an email notification to confirm that we've received your application.

Step 3If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer

HELP DESK

OAKLAND, Hybrid on-site

Contract-to-Hire

1 Mid-Senior Level

Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Produce training material. Maintains daily performance of end-user computers and peripherals. Walk clients through problem-solving processes related to the use of computer systems provided by the organization. Responsible in providing directions to the rest of the team in the absence of the manager.

Essential Functions:

Provides technical assistance and support for incoming concerns, issues related to systems, software and hardware to internal and external clients
Create step-by-step training materials including videos for clients
Work through the problem-solving process with clients
Provide training to staff
Follows organization's policies and processes
Assists in evaluating and deploying software and updates
Assists in maintaining organization's assets
Assists in providing directions, guidance to other HelpDesk teams
Assists in internal decision making with delegation, policies and processes within the HelpDesk

Educational Requirements:

Bachelor's degree in Information Technology, Information Systems, Computer Science or a related field.

Skills and/or Experience Required:

Experience as a HelpDesk Technician or other customer service role for 3 to 6 years
Ability to diagnose and resolve basic computer/technical issues
Excellent communication and organizational skills
Able to adjust to technological changes
Creative and resourceful
Familiar with Operating Systems such as Windows, Linux, Mac OS, IOS, Androids, Chrome OS
In depth knowledge of SharePoint, EndPoint Manager
Knowledge of programming
Great understanding of networking and security

Physical Demands:

· Regularly required to speak clearly and hear the spoken word well.

· Regularly required to physically operate routine office equipment such as telephones, computers, etc.

· Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.

Work Environment:

· Noise level is consistent with levels usually present in an office environment.

· Hazards present are consistent with those common to an office environment.