Senior help desk jobs near me - 65 jobs

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************ We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well. Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset. Job Description Job Title: Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications, telephony and paging systems, personal computers and mobile devices. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Qualifications any one having help desk experience and customer service like inbound and outbound call experience is applicable Additional Information vijay kumar IT Recruiter US Tech Solutions Phone No. # ************

Insight Global is seeking a Helpdesk Analyst to join a prestigious international law firm client. This individual will be a member of the firm's IT support team and will provide technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The day-to-day responsibilities may include: - Field incoming help requests from end users via telephone and e-mail in a courteous manner. - Ensures all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database. - Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions. - Update Help Desk knowledge base with accurate and up-to-date information. - Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment. Troubleshoot Android and Apple iOS software issues. - Maintains expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions. This is a 3-contract position and can sit fully remote in the US working Monday-Friday 2pm-10pm EST. Compensation $25-$40/hr Exact compensation may vary based on several factors, including skills, experience, and education. While on contract, benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - At least 1 year of helpdesk experience within a law firm - Strong understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10), and Microsoft Office applications - Proficiency with document management systems - iManage and NetDocuments - Experience supporting mobile technologies iOS and Android - Excellent customer service skills and communication skills - BA degree, preferably within technology - Am Law 100 experience

Location: RemoteRequired Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.Required Education: HS Diploma/GEDRequired Experience: Seven (7)+ years of experience in supporting Information Technology as a Help Desk Lead/Manager. Position Description: PingWind is seeking a Help Desk Lead/Manager who supports triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Primary Responsibilities:Typical Responsibilities/Tasks: • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolve computer software and hardware problems of users. • Acts as contact for users having problems using computer software, hardware, and operating systems. • Determines whether the problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems.• Supervises and coordinates activities of Help Desk Technicians or Representatives.• Engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers.• Establish scripts, procedures and templates used by the helpdesk team to perform daily activities. Manages a team of help desk support staff.• Experience with management, leadership, coordination, and customer contact for the help desk operation of a large-scale highly available system that is integrated with business-critical systems contemplated in this PWS.• Shall have excellent leadership skills, strong interpersonal skills, and be adept at handling conflict. Exceptional documentation skills, the ability to conduct research into a wide range of computing issues, and the ability to present ideas in user-friendly language to non-technical staff and end users.• Strong understanding of receiving, recording, and responding to help-desk requests from end-users. Managing the help desk call logging system. • Ensuring the system is fit for purpose and providing support as necessary. • Tracking help desk performance to ensure a high level of customer service and establishing customer service standards. • Responsible for the hiring, training, and supporting help desk representatives and technicians. • Expert knowledge of recent technological advances in computer science and engineering. Required Qualifications • Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). • Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification. Desired Qualifications • Bachelor's Degree About Pingwind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. **************** Our benefits include: · Eleven Federal Holidays· Paid Time Off accrued each pay period· Parental Leave· Three medical plan choices with generous employer contribution· Dental and Vision Insurance· Company paid Short-Term and Long-Term Disability· Company paid Life and AD&D Insurance· 401k with competitive matching and vesting schedule · Continuing education assistance· Short Term / Long Term Disability & Life Insurance· Medical, Dependent Care and Commuter Flexible Spending Accounts· Employee Assistance Program · Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)· 529 College Savings Plan· Legal Insurance · Pet Insurance Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

Job Title: Part-Time Azure Virtual Desktop (AVD) Support Engineer Job Type: Part-Time / On-Demand (approximately 2-3 hours per day, as needed) We are seeking a skilled Azure Virtual Desktop (AVD) Support Engineer to manage, support, and optimize our AVD environments. This role focuses on providing daily end-user support, troubleshooting complex issues, maintaining golden images, managing user profiles with FSLogix, handling patching and auto-scaling, and contributing to cost optimization and occasional environment builds. The position combines hands-on Tier 2/3 support with administrative tasks in a Microsoft Azure-centric virtual desktop infrastructure. Required Skills Strong hands-on experience with Azure Virtual Desktop (AVD) , including pooled/multi-session and personal/single-session host pool management. Solid understanding of Microsoft 365 applications (Teams, Office, OneDrive) in virtual environments. Working knowledge of ServiceNow for ticketing and incident management. Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

Help Desk Analyst in Albany, NY Division of Eligibility & Marketplace Integration (DEMI) Bureau of Program Compliance and Audit 50% Onsite 50% Remote The Bureau of Program Compliance and Audit is seeking a highly motivated individual to ensure consumer eligibility and enrollment practices for New York State's health insurance programs are performed in accordance with applicable State and federal laws, regulations, and policies. The incumbent will participate in self-directed trainings as well as on the job training. As directed, they will assist with a variety of program integrity activities such as: Monitoring external audits and reviews, including ones conducted by the Office of State Comptroller (OSC), the Office of the Inspector General (OIG) and the federally mandated Payment Error Rate Measurement (PERM) audit. This typically involves assessing the soundness of the audit methodology, conducting independent examinations of consumer eligibility determinations and payments to ensure findings are truthful and accurate, liaising with appropriate State and federal contacts, and drafting responses to reports, follow-up questions, and requests for additional documentation. Building review protocols, establishing written procedures, designing standardized review worksheets, and developing training components specific to each new internal review project assigned to the bureau. Reviewing completed worksheets by initial and peer reviewers, performing quality control reviews, making preliminary finding determinations, drafting finding reports and preparing executive summaries. Providing technical program integrity assistance to local social service districts and other stakeholders. This includes assisting with root cause analyses, as well as collaborating with program, policy and/or systems staff to correct deficiencies identified during reviews. Providing temporary support to the other bureaus within the group, if needed. Basic Qualifications: 8 years of professional experience Desired Characteristics: Desired candidates will have professional experience in public health insurance programs, including Medicaid, Medicare and/or Child Health Plus. Preferred candidates will also have excellent verbal and written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as Medicaid Management Information Systems and health insurance eligibility systems. Technology Requirements for Employment: To ensure a smooth and productive remote work experience, all candidates must meet the following technology requirements: Personal Equipment: Candidates are required to use their own computer and electronic equipment. The company does not provide technology equipment upon employment. Internet Connectivity: A reliable, high-speed internet connection is essential. Candidates must have access to their own wireless internet (WiFi) to support consistent and secure connectivity. System Functionality: The computer must be fully functional and capable of supporting all necessary work-related applications and communication tools. Benefits That Support You: At SSO, we invest in our people-supporting your health, financial security, and growth. Benefits include: Health, vision, and dental insurance 401(k) with discretionary employer match Paid time off and holidays Flexible spending accounts Other Perks We believe that when you thrive, so does our culture

TPF is an independent full-service creative and technology agency for brands ready to break free from convention. We pride ourselves on our end-to-end capabilities that allow us to drive real impact and propel brands forward. We are currently seeking a dedicated Help Desk Specialist to join our dynamic team. This role is vital in ensuring that our internal technology and support systems are operational, enabling our creative teams to deliver exceptional results. As a Help Desk Specialist, you will be at the forefront of our technology initiatives, providing essential support to our employees while fostering a culture of innovation and excellence. Your expertise will help us maintain the high standard of service we promise our clients while contributing to an environment that encourages creativity and initiative. If you are ready to take your technical support skills to the next level in a forward-thinking agency, TPF is the perfect place for you to thrive and grow. Join us in our mission to empower brands and make a significant impact in the industry. Responsibilities Provide first-line support to end-users regarding hardware and software issues. Respond to support requests promptly and with professionalism. Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices. Install, configure, and maintain computer systems and applications for staff. Manage user accounts, permissions, and access rights in various systems. Document support issues and maintain accurate records of technical assistance provided. Assist with the development and implementation of IT policies and procedures. Requirements Proven experience in a help desk or technical support role. Strong knowledge of computer systems, software, and hardware troubleshooting techniques. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Familiarity with ticketing systems and remote support tools. Strong problem-solving skills and attention to detail. A Bachelor's degree in Information Technology or a related field is preferred. Benefits Unpaid Extended Leave Work From Home - Flexible hours Training & Development Employee Discounts Performance Bonus

Tier I Helpdesk Analyst Clearance Requirement:

Job Description We are seeking a skilled and customer-focused Remote Help Desk Specialist to provide technical support and assistance to users in a virtual work environment. This role serves as a key point of contact for resolving technical issues, maintaining system functionality, and ensuring a positive user experience. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and the ability to work independently while meeting service-level expectations. Key Responsibilities Respond to technical support requests via ticketing systems, email, or chat Diagnose and resolve hardware, software, and connectivity issues Assist users with account setup, access permissions, and password resets Provide clear, step-by-step technical guidance to non-technical users Document issues, resolutions, and troubleshooting steps accurately Escalate unresolved or complex issues to appropriate technical teams Install, configure, and update software applications as needed Monitor recurring issues and report trends or system concerns Follow IT policies, procedures, and data security standards Maintain a professional and customer-focused approach at all times Required Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) Previous experience in help desk, IT support, or technical assistance Knowledge of Windows and mac OS operating systems Familiarity with common business software and applications Strong troubleshooting and analytical skills Excellent written and verbal communication abilities Ability to document technical issues clearly and accurately Ability to work independently in a remote environment Reliable internet connection and dedicated workspace Preferred Qualifications Experience using help desk or ticketing systems Basic networking knowledge Relevant IT certifications Experience supporting remote or distributed teams What We Offer Competitive hourly compensation Fully remote work environment Paid onboarding and training Supportive and collaborative team culture Opportunities for professional growth and advancement Stable schedule with clear expectations

THECB - Program Specialist I, Apply Texas Help Desk Agent (00055061) Organization: TEXAS HIGHER EDUCATION COORDINATING BOARD Primary Location: Texas-Austin Work Locations: TX Hghr Edu Coordinating Board 1801 Congress Ave Austin 78701 Job: Office and Administrative Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40. 00 Travel: Yes, 5 % of the Time State Job Code: 781U Salary Admin Plan: N/A Grade: 00 Salary (Pay Basis): 4,750. 00 - 4,750. 00 (Monthly) Number of Openings: 4 Overtime Status: Non-exempt Job Posting: Jan 7, 2026, 2:00:13 PM Closing Date: Jan 23, 2026, 5:59:00 AM Description The agency is located at the George Herbert Walker Bush State Building located in the Capitol Complex at 1801 N. Congress Ave. Austin, TX 78701. Introduction:The ApplyTexas Help Desk Agent (Program Specialist I) is responsible for providing high-quality, timely customer support to users of the ApplyTexas system, including students, families, counselors, higher education institutions, and community partners. This position will exercise excellent verbal and written communication skills and an understanding of both technical and policy-related issues to ensure customer needs are met. General Description:The ApplyTexas Help Desk Agent provides high-quality, timely customer support to users of the ApplyTexas system, including students, families, counselors, higher education institutions, and community partners. The position responds to inquiries through the ApplyTexas Help Desk platform, maintains accurate documentation, and ensures all responses to user inquiries reflect agency standards for accuracy, clarity, and user-centered service. Agents maintain working knowledge of all three ApplyTexas portals (applicant, admin, and counselor), as well as key higher education admissions, enrollment, and financial aid policies and processes. This role also cross-trains with the ADVi virtual advising team and pivots during peak periods to support escalated student questions routed from the ADVi chatbot, ensuring unified advising and support across the agency's College and Career Advising division. This position reports to the ApplyTexas Help Desk Manager in the Division for College and Career Advising. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. General Duties and Responsibilities:General duties and responsibilities encompass three main categories of focus: (1) help desk consultation & operational support; (2) troubleshooting & application support; and (3) stakeholder engagement & cross-team collaboration. Help Desk Consultation & Operational Support· Provide high-quality, empathy-first written communication to ApplyTexas users that meets division performance expectations for high quality customer service. · Manage and prioritize assigned support cases to ensure timely ticket resolution, accurate documentation, and appropriate escalation. · Delivers support to users through multiple mediums including email, text message, and videoconferencing depending on context and customer needs. · Maintains accurate and thorough documentation of actions taken on assigned cases using appropriate agency tools including but not limited to Salesforce Service Cloud, Azure DevOps, Microsoft Office tools, and Smartsheet. · Contribute to the development and maintenance of the ApplyTexas customer service knowledge base, including drafting, updating, and copyediting articles. · Participate in required trainings, quality reviews, and professional development to ensure updated knowledge of ApplyTexas policies and processes. · Apply FERPA standards at all times when handling sensitive information. · Organize and maintain records used for reporting, evaluation, and continuous improvement. Troubleshooting & Application Support· Research user issues thoroughly, applying established protocols to replicate problems, identify root causes, and document findings. · Escalate unresolved or complex technical issues to the Help Desk Manager and product/DevOps teams with clear, complete documentation. · Maintain up-to-date knowledge of ApplyTexas system functionality and common user workflows across the applicant, admin, and counselor portals. · Maintain foundational knowledge of college access, admissions, financial aid, and enrollment processes to ensure accurate and complete responses to users. Stakeholder Engagement & Cross-Team Collaboration· Collaborate with agency staff, higher education partners, and external stakeholders on assigned tasks and special projects. · Crosstrain with the ADVi virtual advising team and pivot to support ADVi escalations during peak periods. · Adapt communication styles to meet the needs of diverse audiences, ensuring clarity and user-centered support. · Contribute to program evaluation by identifying recurring issues, trends, or opportunities for improvements in user experience or system functionality. · Support the broader goals of the College and Career Advising Division by participating in knowledge-sharing, team meetings, and cross-functional coordination. Performs other related duties as assigned to support the goals of the College and Career Advising Division and agency priorities. Knowledge, Skills, and Abilities:· Knowledge and understanding of state and federal laws, rules, regulations, policies, and procedures affecting higher education admissions and enrollment in Texas. · Knowledge of Texas education systems, college admissions, and financial aid processes. · Skilled in working with computers and standard office technology, including Microsoft Office Suite (Word, PowerPoint, and Excel). · Skilled in oral and written communication. · Skill in using technology and industry best practices to meet customer service goals. · Skill in troubleshooting, documenting steps, and identifying user needs. · Skill in using computers, databases, and general office software, including Microsoft Word, Outlook, PowerPoint, and Excel. · Skill in managing customer service tickets through Salesforce and/or similar systems. · Skill in reviewing materials for accuracy and efficiently identifying, researching, and correcting errors. · Ability to effectively communicate in both oral and written form to a diverse range of customers and other stakeholder groups. · Ability to communicate complex or technical information in a clear, organized, concise, and user-friendly way. · Ability to interpret guidelines, policies, procedures, rules, and statutes, exercising sound judgment and discretion when applying relevant policies and procedures. · Ability to maintain confidentiality and apply FERPA standards. · Ability to self-manage assigned responsibilities and tasks, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment. · Ability to demonstrate knowledge of Standard American English and proofing and editing practices. · Ability to build positive working relationships with team members and stakeholders. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. Military Crosswalk: Military Crosswalk for Occupational Category - Program Management Qualifications Required Minimum Education and Experience:One of the following pathways:A bachelor's degree from an accredited college or university, with at least five (5) years of full-time experience in a technical support/help desk role, college admissions coordination, or a closely related position; ORHigh school diploma or equivalent and an associate degree or professional certification from an accredited IT program, with at least ten (10) years of full-time experience in technical support/help desk services, college admissions coordination, or a similar role. Experience working in a virtual or remote service environment. Experience supporting users in higher education admissions, college access advising, and/or financial aid administration environments. Preferred:At least two (2) years of full-time experience using a customer service management system or ticketing platform. At least three (3) years of full-time experience providing customer support via phone, email, or chat to diverse user populations. Minimum of seven (7) years of experience in technical customer service or account management position. Experience resolving technical issues or supporting users in an online application environment. Experience with accessibility protocols and/or communicating with stakeholders who have diverse needs. Physical Requirements and/or Working Conditions:Work is performed in a standard office environment and requires: A strong, reliable internet connection and dedicated remote workspace free from distractions. Frequent use of personal computer, copiers, printers, and telephones. Regular, reliable, and punctual attendance at work. Frequent sitting. Frequently working under deadlines, as a team member, and in direct contact with others. Work involves extensive computer use and repetitive hand/write/finger motions while using the computer. Workforce:Must be able to:Demonstrate knowledge of customer service deliverables. Show flexibility and adaptability toward changes in assignments and work schedules, working occasional evening and/or weekend hours during peak periods or when otherwise need. Adhere to the organization's internal management policies and procedures. Contribute to the agency's performance measures and mission. Application Requirements:The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at Careers - Texas Higher Education Coordinating BoardThe Texas Higher Education Coordinating Board participates in E-Verify for each new employees' Form I-9 to confirm work authorization. For questions, please call the HR Department at ************. For vocal and/or hearing assistance call 7-1-1. Notes to Applicant:If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position. Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services. Job offer and continuation of employment with THECB is contingent upon:Proof of education and experience listed on the application. Eligibility/authorization to work in the U. S. Satisfactory results from a pre-employment criminal history background check. Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request. THECB does not allow dual employment with other state of Texas agencies or institutions. Skills assessment may be conducted at time of interview No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.

We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance. To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person. Help Desk Specialist Responsibilities: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problem-solving processes. Providing basic computer training. Installing and upgrading hardware and software systems. Writing training manuals. Following up with clients. Completing support tickets. Help Desk Specialist Requirements: Bachelors degree in computer science, information technology, or a similar field. 3+ years working as a help desk specialist. Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors. Knowledge of computer software systems, including databases, office applications, and operating systems. Excellent analytical and diagnostic skills. Advanced knowledge of help desk software and remote-access systems. High-level communication skills. Ability to troubleshoot complex hardware and software issues. Patience and understanding.

Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: As a Technology Service Desk Intern, you will work with the Service Desk team. You will demonstrate curiosity and passion for technology. Applicants should have strong verbal and written communication skills with a background and/or interest in Technology. The successful applicant will enjoy working in a dynamic, fast-paced environment. Your 10-week-long summer internship will be filled with opportunities for professional development, mentorship, the chance to apply coursework to real-world experiences, and some fun, too! Essential Job Functions: Providing technical support for technical issues. Assisting in active Technology projects. Backup Presenter for IT Orientation. Other duties as needed Required Knowledge, Skills and Abilities: Must be enrolled in a Bachelors (as a rising Sophomore, Junior, or Senior) or Master's program Strong Customer Service skills Experience with Office 365 suite A passion for Technology Location: This position can be fully remote, but have preference for Houston, TX. Working Hours: 8:00am to 5:00pm local office time Working Conditions: Professional office environment. Working inside, siting, standing. Will be assigned to a work station. #LI-Remote Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. Pay Range$17-$20 USD Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. Accommodations are made on a case-by-case basis. This email is for accommodation requests only. We are unable to respond to general inquiries sent to this email address. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

Department Blue Mantis Employment Type Full Time Location Remote Workplace type Fully remote Compensation $16.83 - $19.24 / hour Key Responsibilities Skills, Knowledge & Expertise About Blue Mantis Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.

Job Description At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a help desk associate who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep. Job Summary The LTSS MD Help Desk Tier 1 Specialist will serve as a primary point of contact for the LTSS Maryland customers, answering phone calls, emails and all first level review of issues reported. Work in a deadline-driven environment collaboratively with the rest of the Production Support and product development teams through every step of the defect life-cycle. Principal Responsibilities Provide customer support and technical issue resolution via email, phone, and Defect tracking system. Build rapport and elicit problem details from customers. Provide timely, efficient, and pleasant follow up to customer questions or issues, as applicable. Communicate customer priorities regarding defects to Tier 2 HD. Work with Tier 2 HD, Tier 3 HD and Business Analysts to understand new features being released. Work with Production Support team lead to convey release information to customers. Work with Tier 2, and 3 HD and Core Team to determine release schedule with customers. Document all incidents in incident tracking system Manage incidents to closure or escalation to Tier 2. Interact effectively with customers and internal development team Escalate issues as needed Assist in generating training materials and customer facing documentation. Required Skills College degree and 0-2 years of related work experience, or Associate degree and 2-3 years of related work experience, or High School diploma/equivalent and 4-5 years related work Demonstrated ability to analyze and understand complex software applications with minimal direction from more senior personnel. Strong interpersonal skills. Must be able to work within tight deadlines and be adept at balancing shifting priorities and time management. Must be a strong team player with excellent written and verbal communication skills in English. Ability to accept personal accountability and ownership for areas of responsibility. Strong analytical skills with excellent customer service skills. Strong client focus and collaborative work style Ability to understand and explain technical information Ability to create customer facing documentation Location: Remote Status: Full time salaried with company benefits NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job description: · Understanding of Desktop Support and Software Licensing Services. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. · Working knowledge of Excel spreadsheets. · Strong communication/leadership skills. Qualifications Mandatory Requirements/Time · 1 Year I.T experience · 1Year Troubleshooting experience · 1 Year experience documenting procedures Desired Skills/Time • Service Now experience is desired. Additional Information In person interview is required for this position. We need local candidates for these positions.

IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and requires an onsite test and an IN-PERSON interview. Please find below additional details about this job. Job Description Client is looking for an SME type resource that has extensive exp with Help Desk(I-III) and strong enough to work independently, strong MS troubleshooting skills, fix app errors, OUTSTANDING customer service. Needs a person that can perform in all levels (take calls, fix remotely if possible, go to customer and fix onsite, etc.) and also have server and network exp and has done this independently, the go to guy for answers and issue resolution. They are currently a Microsoft shop, consultant should know all the latest and greatest Microsoft tools. 1. Installs, maintains, configures, upgrades and/or administers hardware and/or software in assigned multiple technology domains. 2. Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains. 3. Creates, organizes, files and maintains documentation. 4. Reviews and monitors enterprise security systems; takes appropriate action and responds to alarms/alerts per agency policy and procedure (e.g., anti-virus, spam). 5. Interfaces with other platforms from a hardware and/or software perspective. 6. Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, Qualifications Possession of an associate's degree with significant coursework (16 semester or 24 quarter hours) in computer science, computer information systems, computer programming, systems analysis, or closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications. • Manage expectations at all levels: customers/end users, executive sponsors. • Ensure quality standards are followed. • Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. • Act as the escalation point for high priority support issues. • Ability to make recommendations on policies on system use and services. Provides help desk support within the DSA (e.g., serves as initial contact for internal & external customers; interviews customers to determine nature & extent of problem; prioritizes & documents problem &/or uses trouble ticket system to document), conducts analysis & research of simple computer hardware & software problems (e.g., wide area &/or multi-network; mainframe & multi-operating systems, password resets &/or software applications), directs issues to appropriate higher-level network services technician &/or programmer/analyst for resolution &/or mentoring (i.e., to develop & enhance ability to monitor & maintain data communications/telecommunications systems equipment, & provide network support for both large area network & wide area network) which may include performing first level help desk support at user-site or in off-site locations on rotational basis. Documents current network infrastructure, desktop processes/procedures &/or telephone system & processes; ensures all circuits are in working order; runs network diagnostics; creates & maintains user connectivity; communicates network, LAN &/or WAN problems to appropriate network staff; implements security priorities. Troubleshoots, unpacks, sets up & configures personal computers/notebooks; researches & refers to data Communications/telecommunications &/or network standards manual or technical documentation to assist higher-level information technology professionals in developing plans or installation, upgrade &/or removal of data communications/telecommunications equipment &/or services; deploys hardware to users following standardized procedures for imaging, asset management & AD protocols. 5 plus years field experience Preferred Education: 4 year college degree in field of specialty Interview Process: Face to face. Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. SOURCER ASSIGNED: Pete Tylor; Email: pete dot tylor at idealforce.com Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Germain Motor Company Desktop Support Engineer Columbus, OH At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Desktop Support Engineer, you will provide hands-on technical support for our Columbus-area dealerships and assists other rooftops via remote ticket support when local demand allows. This role focuses on resolving day-to-day user issues, provisioning devices and accounts for new hires, and keeping dealership operations running smoothly. Responsibilities: Provide on-site support for Sales, Service, Parts, F&I, Accounting, and administrative teams. Troubleshoot Windows 10/11, printers/scanners, browsers, Microsoft 365 apps (Outlook, Teams, OneDrive), and dealership applications. Resolve and document help desk tickets; prioritize based on operational impact (e.g., service drive down, F&I outage, access issues). Provision and set up laptops/desktops for new hires and replacements (imaging/Autopilot/Intune enrollment, standard apps, updates). Deliver a white-glove onboarding experience: device ready, access working, core apps configured before day one. Support identity/access issues (password resets, MFA enrollment, conditional access prompts) following established processes. Perform basic connectivity troubleshooting (wired/wireless) and escalate network changes as needed (office moves, device swaps, new drops/ports, Wi-Fi coverage issues), then confirm completion with end users. Create/update simple documentation and known fixes to reduce repeat issues and improve consistency. Requirements: 2+ years of desktop support / help desk experience (or equivalent). Strong Windows troubleshooting skills (hardware, drivers, profiles, performance, printing). Experience supporting Microsoft 365 and common endpoint/access workflows (passwords, MFA). Working knowledge of basic networking concepts (DHCP/DNS, Wi-Fi troubleshooting) and printer networking. Clear communicator with strong customer service instincts; able to support non-technical users in a high-up time environment. Full-time, on-site in Columbus dealerships. Monthly travel to Louisville or Ann Arbor. Ability to lift and move IT equipment up to ~50 lbs (PCs, monitors, printers). Occasional early/late coverage during outages or critical operational needs. Preferred: Experience with Intune/Autopilot and Entra ID (Azure AD) concepts. Familiarity with Conditional Access and endpoint protection tooling (e.g., Defender). Basic PowerShell for repeatable troubleshooting tasks. Dealership, retail, or other operationally critical IT experience. Experience supporting automotive dealership platforms, including DMS and CRM systems (e.g., CDK, Reynolds & Reynolds, Tekion), and coordinating access/troubleshooting with vendor support as needed. Germain Offers: Comprehensive Coverage & Health, Dental and Vision Insurance 401(k) Savings Plan with Employer Match Paid Vacation/Company Holidays Competitive Wage Plans Ongoing Professional Development and Internal Promotions Company Outings and Activities Employee Discounts Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed. For immediate consideration, visit us at GermainCareers.com . We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.