Senior Help Desk

Senior Help Desk Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 3,155 Senior Help Desk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Senior Help Desk Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Personal Care, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Senior Help Desk Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Senior Help Desk CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand senior help desk skills. Below we have listed the top skills for a senior help desk : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Senior Help Desk
See All Senior Help Desk Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Desktop Support Technician

  • Replaced Dell workstations with HP Desktops and laptops.
  • Planned and executed AD 2003 to 2008 R2 domain migration, including DNS and DHCP services.
  • Assist in End User Support, restoring files and folders, troubleshooting windows errors, and troubleshooting printer problems.
  • Utilized BWR migration tool to transfer data from old desktop to the new desktop.
  • Secure wiped and inventoried all machines.

Example # 2

Desktop Support Analyst

  • Managed and monitored VPN Configured and managed V90 L WYSE clients.
  • Provided support for 8,000+ desktop and laptop PCs and a user base of over 10,000.
  • Provide onsite training for remote dial up and VPN connectivity to our customers.
  • Provided technical and customer support for MCI Dialup and DSL customers.
  • Managed communications capabilities, including FTP, TCP/IP, direct connect, and modem.

Example # 3

Computer Support Technician

  • Performed troubleshooting and repair of Apple laptops per customer issues.
  • Configure desktops, laptops, POS (cash registers) phones and printers.
  • Assisted in regular preventive maintenance of floor workstations and laptops.
  • Assist Process Engineers and Quality Technicians monitor the workmanship of laptop repairs ensuring workmanship meets Apple and Flextronics' standards.
  • Diagnosed and Trouble-Shot Laptops Replaced Defective Hardware and Software Ensured Quality Maintained Safe Work Environment

Example # 4

Senior Help Desk

  • Even though Paul held a high-capacity service-oriented position, he was extremely responsive and always greeted me with a smile!
  • Build VPN packages and ship as requested.
  • Developed SOPs that ensured adherence to all Service Level Agreements (SLAs); troubleshot Internet browser.
  • Monitor all host, network and security device system and security alert logs.
  • Received telephone calls / emails to assist users with troubleshooting NEA education software.

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Write your work experience section in a way that embraces your senior help desk skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from senior help desk resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a senior help desk, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Senior Help Desks have a 4-year degree as the highest education level.
Based on our analysis of senior help desk resumes, the most common major for senior help desk candidates is Nursing, but other majors made their way in as well. Business, Medical Assisting Services and Nursing Assistants were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained