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Top 50 Senior Help Desk Skills

Below we've compiled a list of the most important skills for a Senior Help Desk. We ranked the top skills based on the percentage of Senior Help Desk resumes they appeared on. For example, 7.5% of Senior Help Desk resumes contained Personal Care as a skill. Let's find out what skills a Senior Help Desk actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Help Desk:

1. Personal Care

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high Demand
Here's how Personal Care is used in Senior Help Desk jobs:
  • Visited seniors homes assessing the medical/personal care needed.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Provided quality Companion Care, Light Housekeeping, Personal Care, Errands and Transportation to Seniors/Alzheimer's Seniors.
  • Home Health Geriatric Care coordinator Provide non-medically intensive companion and personal care to seniors and the disabled.
  • Managed clients schedules as necessary and helped with cooking, cleaning, and personal care.
  • Assist clients with their needs from personal care, transfers, medications assist and companionship.
  • Assisted with daily living including cooking, cleaning, transportation, and personal care.
  • Administered bedside personal care; such as ambulation and personal hygiene assistance.
  • Perform personal care tasks such as hygiene, eating and dressing.
  • Performed personal cares as outlined in personal care plan.
  • Provided personal care to Alzheimer's and Dementia patients.
  • Prepare meals, provide personal care, housekeeping.
  • Certified Nurse Aide (Dementia patients) Provide full personal care to patient in the home.
  • Provided companionship to elderly clients Assisted with appointments, errands, housekeeping, and personal care
  • Provide personal care services including bathing, dressing, toileting, ambulation and eating assistance.
  • Home Health Aide Provide personal care for seniors in their homes with everyday tasks.
  • Home Health Aide Provided personal care and housekeeping for patients Cleaned, bathed, transported patients to doctor appointments and errands
  • Provide companionship Light housekeeping Personal care such as: catheter care, dressing, bathing, and incontinence care
  • Provide Companionship to Seniors living in their homes/assisted living facilities - Run Errands/Shopping - Provide personal care I.e.
  • Provide personal cares and companionship Medication reminders and meal preparations Light housework and laundry Run on errands, hospital visits, etc

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2. Companion Care

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high Demand
Here's how Companion Care is used in Senior Help Desk jobs:
  • Provided companion care to the elderly.
  • Home Health Care Aide Companion care daily living assistance
  • Provide assistance to elderly patients with personal hygiene Assisted in feeding patient when needed Companion care for patients requiring constant monitoring.
  • Certified Nursing Assistant Duties include: Transportation Services, Companion Care Assist with Daily Living Activities Medication Reminders Assistance with Meals

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3. General Assistance

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high Demand
Here's how General Assistance is used in Senior Help Desk jobs:
  • Provided companionship in a non-medical in-home care, light housekeeping, and general assistance.

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4. Patient Care

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high Demand
Here's how Patient Care is used in Senior Help Desk jobs:
  • Completed and submitted patient care documentation in accordance with agency guidelines.
  • Evaluated patient care procedural changes for effectiveness.
  • Performed patient care on as needed basis and general office duties including answering phones, data entry, and processing payroll.
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
  • Increased patient care satisfaction more than 80% and overall patient well-being by strictly adhering to schedule of timely home visits.
  • Maintain records of patient care, condition, progress, or problems; Check vital signs and change dressings.
  • Worked with a quadriplegic student assisting him in his daily routine Direct patient care and companionship
  • Worked independently to provide excellent patient care per client request.
  • Maintained records of patient care, condition, and progress.
  • Performed direct and indirect patient care tasks.
  • Experienced with various medical conditions * Provided focused patient care and companionship
  • Provide direct patient care including bathing, dressing, repositioning, obtaining vitals and assist in other areas as needed.
  • Consulted and coordinated with the healthcare team to assess, plan, implement, or evaluate patient care plans.
  • Position: Patient Care Assistant Duties: Provide assisted services to senior citizens in their home settings.
  • Home Health Care ProviderCare Giver Maintain accurate records of patient care, condition, progress and concerns.
  • Position: Caregiver Maintained accurate records of patient care, condition, progress and concerns.
  • Performed direct patient care assistance with personal hygiene, physical comfort, nutrition.

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5. RUN Errands

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high Demand
Here's how RUN Errands is used in Senior Help Desk jobs:
  • Run errands for client for grocery and household supplies.
  • Run errands, Grocery shopping, Shopping, Companionship.
  • Assist with meals, run errands help with bathing ifneeded, take out trash and be a companionship aide.
  • Light housekeeping prepare meals, run errands for the clients.
  • Provided companionship for seniors Housekeeping Assisting with hygiene needs Provide transportation, run errands
  • Assist with showering Medication reminders Provide companionship Run errands, light housekeeping and cooking
  • light housekeeping, laundry run errands, grocery shop, doctor appointments prepare meals, help pay bills
  • run errands for seniors, appts, cleaning, shopping Skills Used past work experiences,
  • Home Healthcare Cook Clean Assist with bathing Run errands

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6. Meal Prep

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high Demand
Here's how Meal Prep is used in Senior Help Desk jobs:
  • Completed task such as laundry, light housekeeping, errands and transportation, meal preparation, and medication reminders.
  • Assist patients with daily activities like dressing, bathing, meal prep, shopping and transferring.
  • Light housekeeping, bathing, laundry, medication reminders, meal prep/planning and ADL's.
  • Assist patients with activities of daily living, meal preparation, hygiene care and transportation
  • Related services, such as meal preparation and cleanup, laundry and shopping.
  • Assist clients with daily living, meal prep and medication management.
  • Assisted patients with meal preparation and planning.
  • Helped with meal prep and fixing meals.
  • Assisted clients with meal preparation and grooming.
  • Provided care and companionship and activities for patients Provided assistance with: bathing, dressing, chores and meal preparations.
  • Handled household duties such as meal preparation, light house cleaning and laundry.
  • Administered Medications Laundry/Bathing/Meal Preparation Exceptional Companionship
  • Assist geriatric clients with activities of daily living Light housekeeping Meal preparation
  • Certified Nursing Assistant Help clients in their home with adl's, meal preparation, transferring from bed to chair.
  • Record activities of daily living Interact with family and staff coordinators Provide assistance with meal prepping
  • Help Eldery with light housekkeeping, meal preparation, and transportation
  • Assist Seniors with everyday tasks Light housekeeping, and laundry Meal preparation Shopping and appointments Companionship
  • Provided care for elderly Gave all personal hygiene Companionship Meal Preparation Organization and Cleaning
  • Care Giver Provided client's transportation Assisted clients with their ADL'S Meal preparation Frequent companionship Supervised Hippo Therapy
  • Home Health Aide Bathing/Grooming/Private Duty Medication Reminders Housekeeping Incontinence Care Meal Preparation Errands Answering calls/schedule appointments Transportation

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7. Medication Reminders

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high Demand
Here's how Medication Reminders is used in Senior Help Desk jobs:
  • Help seniors with walking, getting to bed, transportation, and going to appointments, medication reminders, etc.
  • Live in care: make meals, light cleaning, ambulation and bathing assistance, errands and medication reminders
  • Direct Care * Help with daily exercises * Help bath and get dress * Medication reminders throughout the day
  • Assisted with medical attention (Vital Signs, Medication reminders, cleaning catheters, and baths).
  • Assist with bathe, medication reminders, cleaning, and some light cooking.
  • Perform light housekeeping, laundry, and medication reminders.
  • Provide medication reminders and assist with in home medical needs
  • Assist clients with medication reminders.
  • Provided assistance with devices such as hoyer lift and offered medication reminders.
  • Assist clients with daily activities Provide transportation Medication Reminders
  • Provided transportation for elderly patients -Performed daily vital checks -Provided medication reminders -Provided companionship and empathy to patients and family
  • Provided personable and effective customer service Handled customer complaints Prepared food and drinks Medication Reminders
  • Light house keeping Sitter at hospitals Meal prep Medication reminders
  • Provided companionship Prepared and cleaned up meals Medication reminders Performed light housekeeping Transported clients to appointments

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8. Technical Support

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high Demand
Here's how Technical Support is used in Senior Help Desk jobs:
  • Provided direct feedback to off-site call center management regarding technical support performance quality metrics to improve customer satisfaction.
  • Provided technical support by gathering information and working with engineering team to resolve network outages.
  • Started from the ground up and built a 20 person 24x7 ISP help desk and technical support training program.
  • Provided technical support for Windows & OS X issues to students and faculty via phone and in person.
  • Level I & II technical support to user base, including clients, customers and partners.
  • Reduced Technical Support costs from $7.2M to $5.6M, achieving 22% annual decrease.
  • Provided courteous and professional technical support to end-users in a fast paced call center environment.
  • Provide over-the-phone technical support and troubleshooting to all computer users throughout the firm as needed.
  • Produce bi-weekly FAQ reports regarding technical support issues using HEAT as a resource.
  • Managed top tier assistance for technical support, customer service and sales.
  • Lead resource for the Help Desk and Technical Support team.
  • Assisted as online technical support to new and current cardholders.
  • Sprint Easy Office technical support via phone and web chat.
  • Created Quality Assurance department for technical support help desk.
  • Provided level 2 technical support for Dell systems.
  • Trained coworkers on technical support procedures and policies.
  • Train new Employee Technical Support Reps.
  • Provide technical support by assisting tax preparers in solving problems and concerns with tax refund software.
  • Provided technical support via phone, emails, and onsite through a ticketing system.
  • Provided technical support to users on multi-Platform (NT and UNIX) Network.

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9. Remote Access

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high Demand
Here's how Remote Access is used in Senior Help Desk jobs:
  • Provide Tier 2 technical support to 500+ end-users via face-to-face, telephone contact and remote access.
  • Administered SecurID Remote Access using RSA Ace Server software.
  • Provided remote access to servers.
  • Install, manage, configure, and troubleshoot FTP, DNS, DHCP, WINS, Remote Access, Network Protocols.
  • Diagnose operational problems to address issues involving interrelationships between host computer systems and remote access terminals.
  • Advanced knowledge of remote access and onsite troubleshooting.
  • Utilized GoToAssist and Bomgar remote access Utilized Remedy tracking system.

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10. Customer Service

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high Demand
Here's how Customer Service is used in Senior Help Desk jobs:
  • Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
  • Ensured consistently high quality customer service and client satisfaction.
  • Performed customer service duties as necessary.
  • Process escalations from customer service.
  • Job duties also include running a national customer service survey and management notifications of all major network and mainframe outages.
  • Implemented integrated infrastructure that tied Sales, HR and Customer Service to effectively manage a very dynamic business.
  • Uphold strong customer service standards for dress, greetings, phone calls, and expedient customer response.
  • Provided timely and accurate answers, aided in problem solving and offered excellent customer service.
  • Created help desk policies and procedures to standardize customer service for diversified client end-users.
  • Lead as first point of contact for a team of 50 customer service representatives.
  • Provided quality customer service while meeting as well as exceeding departmental goals.
  • Provided excellent customer service on the help desk for Dell Customers.
  • Provided Desk side and telephone based customer service technical support.
  • Direct a team of Service Managers supporting end-to-end customer service.
  • Provided customer service to all patients and clients.
  • Provide customer service and IT support to a body of 7,000 students and 1,500 faculty and staff.
  • Performed customer service via answering phones in a courteous manner and assisting with inquiries.
  • Provided customer services for Starpower.net dial up networking end users.
  • Home health Aide Customer Service, communicating with residents.
  • Provide great customer service *Sell products to customers

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11. Active Directory

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high Demand
Here's how Active Directory is used in Senior Help Desk jobs:
  • Rendered user and group access profile administration in active directory.
  • Changed and reset password in Active Directory, Oracle, Onyx Internal Portal and Employee Portal, and HP Service Desk.
  • Implemented Windows 2000 Server upgrade, installation, configuration, group policy setup, Active Directory implementation and design.
  • Maintained and managed end users for the companies secure portal through tailored applications and Windows Active Directory Infrastructure.
  • Use Active Directory and proprietary software to unlock, reset and add app groups to user profiles.
  • Interfaced with System Admin with IAVA patching of disabled packs and Active Directory clean up.
  • Provided user account management in Active Directory and Directory Resource Administrator (DRA).
  • Addressed various issues regarding Windows, MS-Office, Active Directory, networking and printing.
  • Manage users and computers on a Windows Server 2008 domain using Active Directory.
  • Worked within Active Directory (AD) to add/remove and maintain accounts.
  • Create and maintain Active Directory Domain Services for internal employees.
  • Assisted clients with resetting their credentials via Active Directory.
  • Modify user's account using Active Directory.
  • Created and maintained Active Directory accounts.
  • Add / Move / Change users in AS/400 and Active Directory.
  • Blackberry troubleshooting and Blackberry desktop software training Active Directory Administrator.
  • Created various account using via MS Exchange 2002-Outlook, system login accounts via Active Directory.
  • Account Activation and Terminations within Active Directory, EPIC and IDXIDXweb.
  • Manage active directory to reset the clients password and token ring.
  • Experience with Microsoft Active Directory environments, up to and including adding/removing Workstations and logon scripting.

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12. Desk Support

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high Demand
Here's how Desk Support is used in Senior Help Desk jobs:
  • Developed and directed projects to improve help desk support capability.
  • Provided computer help desk support via telephone communications with end-users.
  • Help Desk Support: Worked with IT Manger to implement help desk software (ATTAC) for the company.
  • Accomplished senior Help Desk professional with 5 years experience in Computer Operations, Technical and Help Desk support.
  • Provide a high level of help desk support to this global leadership company with over 65 employees.
  • Level 2 help desk support for internal employees and phone support for multiple companies.
  • Help Desk Support Contractor: Provided desktop support and maintenance for PC's.
  • Led team projects that enhanced quality and efficiency of Help Desk support.
  • Served as initial point of contact for Help Desk support requests.
  • Provided network, automation equipment, and help desk support.
  • Provide level II help desk support for over 3,500 users.
  • Provide Tier 2 and Tier 3 help desk support.
  • Help Desk Support 1000+ Workstations Ticket resolution and escalation
  • Advance Level 2 IT Help Desk Support.

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13. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Senior Help Desk jobs:
  • Serve as Help Desk staff as well, is to overseeing daily support operations and providing assistance on complex trouble tickets.
  • Generated Excel program graphs to gather and illustrate how the overall numbers of outstanding aged trouble tickets fluctuated over time.
  • Ensured satisfaction with end users who need assistance; monitored trouble tickets system for appropriateness and follow up.
  • Maintained excellent service by initiating, updating, tracking, and closing trouble tickets using Remedy.
  • Opened, tracked, and closed trouble tickets using Remedy and other management ticketing systems.
  • Researched technical solutions and answered customer inquiries, resolving trouble tickets and tracking in Remedy.
  • Manage, respond, and resolving trouble tickets in BMC FootPrints request tracker.
  • Create trouble tickets in Remedy for every phone call and email.
  • Tracked created trouble tickets and found resolution for client issues.
  • Maintained SRS Remedy Database to track all incoming trouble tickets.
  • Used tracking software to record trouble tickets.
  • Create, track, analyze, and route trouble tickets in Altiris.

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14. Dementia

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high Demand
Here's how Dementia is used in Senior Help Desk jobs:
  • Provided dressing assistance to Dementia patients.
  • Help clients with all illnesses, such as Alzheimer's, dementia, memory loss, incontinence, cancer and HIV.
  • Provide one on one care and support for a 92 year old male with moderate dementia in a nursing home.
  • Keep unstable and safe Alzheimer's and dementia clients safe during times of mental duress.
  • Experienced in home health with Geriatric, Alzheimer's, and Dementia patients.
  • Provide companionship and complete in home care to elderly man with dementia.
  • Provided care for a disabled with dementia woman until her death.
  • Deliver outstanding care to patients suffering from Dementia and Alzheimer's.
  • Trained on Dementia and Alzheimer stages.
  • Monitor Alzheimer's and Dementia clients.
  • Assist clients with day to day errands to maintain independently Continue education on how to deal with Dementia clients.
  • Certificated in understanding Alzheimer's and Dementia ( 11-12-14)6.

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15. Laser Printers

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average Demand

16. Alzheimer

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average Demand
Here's how Alzheimer is used in Senior Help Desk jobs:
  • Contributed to and participated in community education projects to foster widespread understanding of Alzheimer's and Dementia.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Assist the Caregiver Manager in training the caregivers the Alzheimer's and Dementia Care Senior Gems program.
  • Care includes Alzheimer and Dementia care, companionship, medication reminders and assistance with ADL's.
  • Experience with conditions such as Dementia, Alzheimer's, and physical disabilities.
  • CARE COMPANION - Part-time companion for adults with dementia and Alzheimer's diseases.
  • Provide services for seniors with Alzheimer's, Dementia, and Stroke patients.
  • Help with intimate, non-medical care needs including Alzheimer and dementia care.
  • Specialized in the care of clients with Alzheimer and Dementia clients.
  • Used compassionate strategies to engage clients with advanced Alzheimer's disease.
  • Cared for patients with Dementia and Alzheimer regularly.
  • Specialize in Alzheimer's and dementia care.
  • Experience with dementia and Alzheimer's.
  • Trained in CPR, Dementia and Alzheimer's Care, and First Aid.
  • Conduct Alzheimer's training for care givers monthly (GEMS TRAINING).
  • Provided exceptional personal home care for clients as a certified nursing assistant - Alzheimer's experience
  • Experience in monitoring patients with Alzheimer's & Dementia Household management.
  • Assist with resident personal care, medications and hygiene Assist with dementia and Alzheimer personals Pursuant to plan of care for residents
  • Certified Nurse Assistant Experience with Alzheimer patients Responsible for all general CNA duties
  • Home Health Visits Routine visits Weekend live-in Multiple Residents Alzheimer's/Dementia care

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17. Windows XP

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average Demand
Here's how Windows XP is used in Senior Help Desk jobs:
  • Provided assistance with Microsoft Office 2003 to 2007 migration in addition to transition from Windows XP to Windows 7.
  • Involved in administration, installation and configuration of new Dell PC Workstations with Windows XP.
  • Assisted in the Upgrade of over 100 workstations from Windows XP to Windows Vista.
  • Project lead on company migration from Windows XP to Windows 7.
  • Provided desktop support for desktops and laptops running Windows XP.
  • Install Windows XP OS for new users.
  • Provided clients and internal employee s with 24/7 computer maintenance support and desktop staging and configuration within a Windows XP environment.
  • Lead support of the HP/Dell HW refresh and Windows XP rollout.
  • Upgraded over 200 computers from Windows xp to Windows 7.

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18. ADL

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average Demand
Here's how ADL is used in Senior Help Desk jobs:
  • Provided companionship and catered assistance with each resident's ADL participation and their capabilities
  • Answered telephones and courteously assisted customers within high-volume, deadline-driven settings.
  • Managed and developed metrics for Blackberry and Good email server product teams to resolve and develop resolution plans within deadline.
  • Provide personal care for clients not limited to ADL's.
  • Assist residents in ADL's according to care plan.
  • Prioritize assignments to be sure all deadlines are met.
  • Assisted with ADL's performing direct care to patients.
  • Assist client with mild-severe dementia with daily ADL's
  • Help clients with ADL and other daily activities.
  • Home Health Aide Home support to patients and families, ADL's, cooking, cleaning, laundry, errands.
  • Care for Clients with daily activities, ADL's, bathing, etc.
  • Performed and assisted with ADLs and ensured patients' living spaces were maintained to high levels of cleanliness and organization.
  • Assist patients in private home and residential care settings with ADLs.
  • Assist with ADL's Light house keeping, Cooking meals, laundry Experience with total care clients to companionship clients.
  • Make sure sure the residents ADLs are taken care of at all times.
  • Help prepare meals Do light house cleaning Help with ADLS
  • Certified Nursing Assistant --Checking Vitals --Assist with ADL's --Take to appointments Volunteer Hope Of Life Int.
  • Home Health Aide Cared for patients in their home.Assisted with ADL.Planned all activities for the week.
  • Provide care and companionship to elderly patients Provide medication reminder Prepare meals Assist and encourage with ADLs
  • Assisted with ADL's - Setting Appointments - Transportation - Medication - Therapy - Blocked Scheduling

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19. Setup

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Here's how Setup is used in Senior Help Desk jobs:
  • Provide executive-level support and/or consultation where needed, including off-site setup and monitoring where necessary
  • Account setup on proprietary applications.
  • Assisted senior engineer with T1 & ISDN setups for new branches and provided support for new site managers and employees.
  • Build servers: Provided technical configuration, setup, installation services, hardware and coordination for application projects.
  • Involved in the setup and provided end users network connectivity to new domains and installed SQL 7.0 applications.
  • Supervised the relocation and successful setup of 400+ corporate workstations, printers, and related LAN components.
  • Key Results: * Assisted in the setup of a medium sized Mutual Fund firm.
  • Improved system security through setup and ongoing maintenance of Firewall hardware and software.
  • Used Clientele system to track customer's equipment and setup on-site service.
  • Perform maintenance and setup of HP Thin Clients via HP Device Manager.
  • Lease returns, lease swaps, IMAC, new user deployment setups.
  • Assist vendors with questions regarding both third party and proprietary business applications, including setup and support of Androids & iPhones.
  • Recognized as primary internal support contact for Credent Mobile Guardian, FTP, and PGP site setups and support.
  • Provide telephone support to include setup, training and troubleshooting of phones systems like Avaya, and NEC.
  • List of duties - Technical Support: Maintain / setup all workstations (Repairs and upgrades).
  • Provided support for classroom and lab equipment including hardware setup and operation of Crestron consoles.
  • Manage offsite meetings including the setup of audio and video for multiple conference rooms.
  • Provide purchase, setup, and configuration, of videoconferencing, audiovisual equipment for offsite employees and clients of Compliance contracts.
  • Confined space attendant/Fire watch/flagger Setup blast hose equipment checks whip check constantly Set up/clean paint pump
  • Home Health Administrator Hiring Advertising Setup duties Owners dissolved company

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20. Vital Signs

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average Demand
Here's how Vital Signs is used in Senior Help Desk jobs:
  • Maintained stability patients' by checking vital signs and weight; testing urine; recording intake and output information.
  • Completed daily log of all care, vital signs monitoring, safety issues, and special activities.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Assessed, monitored and documented patient progress, symptoms and vital signs on each visit.
  • Measured and recorded patients' medical information, vital signs, height and weight.
  • Checked resident's vital signs and accurately documented findings in charts.
  • Take and record vital signs and maintain accurate and up-to-date records.
  • Monitored vital signs, such as blood pressure and pulse.
  • Obtain vital signs and document results into patient log.
  • Obtain specimens, weight and vital signs.
  • Take and record vital signs.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
  • Make sure medication are refilled when needed.Vital signs if needed, Overall complete support mentally, emotionally and physically.
  • Perform daily healthcare tasks monitoring vital signs of blood pressure, temperature, pulse, and administering medication.
  • Skin assessments Take vital signs, document and report to doctors.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication.
  • Assist nurses with patient needs Accurate reading and taking of vital signs
  • Assist patient in walking and exercising Feed patients and take vital signs CPR certified
  • Assist with daily living Report daily logs Assist with vital signs
  • Assisted clients with activities of daily living Vital signs End of life care Meal planning Custodial Work

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21. Daily Living Activities

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Here's how Daily Living Activities is used in Senior Help Desk jobs:
  • Provided primary resident care and assistance with daily living activities.
  • Assist with daily living activities including light housekeeping, feeding patients and assisting with bed pans, urinals and commodes.
  • Assist in daily living activities including range of motion, and promoting self-help and independence activities.
  • Assist clients with daily living activities such as bathing and dressing.
  • Provide physical support to help them perform daily living activities.
  • Assisted families to different appointments and daily living activities.
  • Assisted client with daily living activities such as housekeeping and laundry Provided companionship for client Escorted patients to and from various appointments

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22. VPN

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average Demand
Here's how VPN is used in Senior Help Desk jobs:
  • Instructed and trained users on telecommuting using Air-Defense Personal, Spectra Guard Safe, Wi-Fi, and VPN installation and usage.
  • Provided VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.
  • Provided support to end users on their Desktop/Laptop/ClearCube PC Blade and trading floor issues Level 3 and VPN remote support.
  • Walked customers through configuring VPN tunnels, content filtering settings, port forwarding, load balancing, etc.
  • Provided 2nd level technical support for desktop support, RAS, VPN installation, configuration and troubleshooting.
  • Investigated dial up networking, network printing, VPN, and general PC malfunctions.
  • Provide assistance with implementation and deployment of VPN for more than 3,000 users.
  • Explained VPN and wireless technologies to mobile sales force to increase productivity.
  • Worked with managing leadership to define and institute VPN account procedures.
  • Assign and decommission remote VPN users through RSA/F5 token system.
  • Supported Remote users ATT VPN client issues and routing issues.
  • Network Administration Skills - TCPIP - DHCP - DNS - VPN - WIFI.
  • Resolve client issue via VPN.
  • Provided assistance and functioned as a backup Workflow Queue Coordinator for VPN, remote user and site support.
  • work directly with IBM/Cisco employees and vendors to resolve issues relating from Outlook to VPN.
  • Installed, configured and maintained thirty user network with Cisco VPN remote connectivity.
  • Configured employee's cisco VPN and all troubleshooting of VPN issues.
  • Support clients via remote access using Dialup/Broadband VPN.
  • Supported MS Software WXP, W7, Active Directory, MSOffice, OWA, Blackberry, VPN/Wireless.
  • Deployed laptops and set up users outlook accounts, Iras VPN and set up BP home pages.

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23. Medical Appointments

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average Demand
Here's how Medical Appointments is used in Senior Help Desk jobs:
  • Provided reliable transportation for medical appointments and other errands.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted the aged monks to and from all medical appointments and reminded them to follow their plan of care.
  • Performed light housekeeping, medication reminders, meal preparation, and assistance with errands to medical appointments.
  • Transport patients to their medical appointments, grocery store or other places patients need to go.
  • Assisted with ensuring all medical appointments were honored.
  • Scheduled and attended medical appointments with the patients.
  • Manage medications, medical appointments and act as liaison between clients, their families and medical professionals.
  • Drive patients to medical appointments and shopping trips -Assist client that has dementia Comfort Home Healthcare

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24. Internet

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average Demand
Here's how Internet is used in Senior Help Desk jobs:
  • Assisted in deployment and administration of Internet services, including time reporting software, Outlook Web Access, et al.
  • Resolved conflicts pertaining to Internet, e-mail, phone, network related problems and customer billing issues.
  • Provided tier II phone, IM and e-mail support of Sun's E-commerce and internet-based security products.
  • Provide technical support for internet and software programs via phone, internet chats, and emails.
  • Redesigned the internet bandwidth to provide redundancy and saved money with bandwidth upgrade.
  • Supported users on 10-15 different systems on intranet, internet, and network.
  • Provided product and service information relating to high speed Internet access.
  • Supported DSL, Cable, satellite, and dial-up Internet access.
  • Supported multiple Ms Office, Email clients and internet browsers.
  • Assist in the resolution of internet related problems.
  • Set up/manage Blackberry Internet Service Accounts for Customers.
  • Created email campaigns, set up flyer displays, and advertised on the Internet and in magazines.
  • experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment Customer service, SMS and Remote Desktop Assistances.

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25. CNA

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average Demand
Here's how CNA is used in Senior Help Desk jobs:
  • Certified Nurses Assisted (CNA)
  • Certified Nursing Assistant (CNA) Answered signal lights, bells, or intercom system to determine patients' needs.
  • Certified Nurses Assistant (CNA) Home Health Aide Performs or assists patients with personal hygiene.
  • Dispense MedicationCNA SHARON MANOR 2003-2005 Helped senior with daily needs in an Adult Home.
  • Maintained clients' hygiene Dispensed medications Maintained a clean and sanitary environment CNA, Medilodge- St. Clair
  • Home Health CNA House work Activities of daily living Medication Reminder Stand by assisting

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26. Emotional Support

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average Demand
Here's how Emotional Support is used in Senior Help Desk jobs:
  • Developed empathetic and caring relationships with patients and families to ensure effective emotional support.
  • Provided personal assistance, medical attention and emotional support to patient.
  • Provide patients and families with emotional support and companionship
  • Rendered emotional support to patient and family members.
  • Provided emotional support for families of clients and to the clients themselves.
  • Provided emotional support, companionship and peace of mind for family members.
  • Comforted patients and provided them with reassurance and emotional support.
  • Provided emotional support to clients and families involved.
  • Provided clients and families with emotional support.
  • Provide company and emotional support when needed Support in hospital visits and pharmacy visit

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27. Citrix

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average Demand
Here's how Citrix is used in Senior Help Desk jobs:
  • Support End Users via LOGMEIN/RDP/CITRIX/TEAMVIEWER to make ensure proper troubleshooting.
  • Publish applications on Citrix servers; give users access to these applications based on group memberships.
  • Migrated data from windows desktop clients and moved to a Citrix thin client platform.
  • Deployed & supported CRM software throughout the bank which ran on Citrix.
  • Work on troubleshooting Citrix environments both locally and hosted.
  • Worked in citrix, Linux, and widows environments.
  • Work with Remedy ticket system and Citrix Virtual Environment
  • budget by moving their internal Windows desktop clients to a Citrix based desktop system.

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28. Helpdesk

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average Demand
Here's how Helpdesk is used in Senior Help Desk jobs:
  • Streamlined HelpDesk Ticketing and Resolution.
  • Provided escalation support for messaging or BlackBerry problems to customer's end users, technical contacts, and HelpDesk personnel.
  • Established multilingual technical support helpdesk serving 180 thousand students and faculty.
  • Implemented an issue/resolution Knowledge Base to improve helpdesk functions.
  • Travel internationally to train local helpdesk personnel in the use of Peregrine, HP Printing solutions, and SAP operations.
  • Informed other DTS staff and the Helpdesk on reoccurring problems and issues that were affecting multiple users.
  • Use of various helpdesk ticketing systems including HEAT, Clarify, RT and PHD.
  • Assisted in the design and implementation of Helpdesk and End-User processes and procedures.
  • Worked with the Goodyear Tire account to provide off site Helpdesk.
  • Administer and maintain helpdesk management system to track issues and resolution.
  • Worked in a helpdesk environment answering phone calls every day.
  • Centralized the company's Helpdesk system to promptly duress issues.
  • Utilized Remedy to get dispatch for Desktop/Helpdesk Support Calls.
  • Integrated Ingenix's HelpDesk into United Support Center Operations.
  • Level II Helpdesk Support / Account Control.
  • Supervised 7 helpdesk techs on daily basis.
  • Provided Level II Helpdesk support.
  • Provided offsite helpdesk issue resolution via telephone, remote desktop, TeamViewer and other sources.
  • Level 2 - 3 Desktop and helpdesk support Install, configure and troubleshoot Windows servers.
  • Provided remote helpdesk support to users, utilizing Citrix/Tivoli remote software.

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29. Mac

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average Demand
Here's how Mac is used in Senior Help Desk jobs:
  • Created inventory documents and maintenance schedules for machines.
  • Supported Windows and Mac operating systems and took on various task and projects dealing with networking and server support.
  • Trouble shot and identified Issues with existing network and servers prompting the upgrade to Hyper-V Host and virtual machines.
  • Resolved a wide range of customer service issues, applying diplomacy and tact in potentially volatile and sensitive situations.
  • Proposed new ways to handle daily processes regarding machines and applications for better business.
  • Opened job tickets on computers, trained users, programmed and set up machines.
  • Support and setup of Apple Macintosh system using OS 10.5 in a creative environment.
  • Transmitted information or documents to customers using computers, fax machines, mail.
  • Check medication supply for expired medication and return to pharmacy if out dated.
  • Set up doctor appointments, talk to pharmacists to refill prescriptions, etc.
  • Set up machines at workstations, set up docking stations.
  • Dusted and cleaned furniture, machines and equipment.
  • Configure Lotus Notes on client's machine
  • Configure VPN connections on clients machine.
  • Prepared patients' daily meals Provided transportation -doctors' appointments, stores, pharmacy and other places.
  • Preformed the setup supported PC and iMac hardware to work with ISP.
  • Install, Move, Add, Change (IMAC) experience Help Desk Support.
  • Worked with VMWare Esxi 5.5 and 6.5 in the creation, removal, configuring, and maintaining of virtual machines.
  • Configured desktop for testing equipment (MACCORs and Arbins), Set up and maintained printers.
  • Operated copiers,faxmachines,printers,phones.Greeted jobapplicants, staff.

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30. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Senior Help Desk jobs:
  • Conducted corporate training for Lotus Notes and Windows Applications to corporate executives.
  • Assist clients with locked accounts and password resets in Active Directory, Mainframe, Oracle Databases, and Lotus Notes.
  • Research, test and document resolutions in Lotus Notes database for known and new issues to share with team.
  • Supported end-users globally on all things related to their Lotus Notes to Outlook 2010 email migration project.
  • Position began with migration from cc: mail to Lotus Notes R4.0 - additional migration to R4.5.
  • Configured, installed and updated user email profiles for Microsoft Outlook, Lotus Notes and GroupWise.
  • Support Lotus Notes 8.5, mobile devices, VDI workstations, local and network printers.
  • Migrated 160 employees and executives from Lotus Notes 5.10 to Lotus Notes 6.5.
  • Project Team Leader/CC:Mail Administrator for rollover to Lotus Notes 4.5.
  • Completed Lotus Notes 4.5 Systems Administration Level I & II training.
  • Supported Lotus Notes Email, user creation, local replica issues, group creation and maintenance, user lock down.
  • Support for Lotus Notes 7 Terminal Services environment comprised of a mix of Windows Server 2000 and 2003 servers.
  • Configure and troubleshoot any Lotus Notes, Remote connection, and or Blackberry handheld devices.
  • Supported MS OFFICE 97- 2003 Supported Outlook 2000 for CBS Supported Lotus Notes 6 & 7 for Blockbuster, Paramount Pictures.

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31. OS

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low Demand
Here's how OS is used in Senior Help Desk jobs:
  • Collaborated with local and remote team members to clarify issues and implement solutions leveraging internal Knowledge Repository and best practices.
  • Identified & implemented company-wide departmental duty rosters & personnel required for daily tasks.
  • Provided basic to intermediate assistance with Microsoft Office applications.
  • Communicated with co-workers, call centers representatives, managers and various departments by writing correspondence, memos and emails.
  • Use the Remedy Call Tracking System Solve most calls on a first level basis and escalated as needed.
  • Spend time at the hospital, at senior house and at their home give them the proper help.
  • Composed and typed correspondence, reports, and presentations, often involving advanced skill in word processing.
  • Diagnose hardware and software failures, communicates the remediation plans to users, and provide status updates.
  • Experienced in opening, tracking, updating, and closing cases using Remedy and ManageEngine.
  • Ensured positive outcomes through innovative strategies, patience, training, and genuine caring.
  • Provided Tier III support for IT infrastructure encompassing 4000+ users across multiple global locations.
  • Follow up with new client leads, speaking with prospects and their families.
  • Provide training for employees for Microsoft Office and general PC usage.
  • Work closely with internal teams to ensure quick resolutions of issues.
  • Turned around tense situations with irate customers into positive outcomes.
  • Followed protocol and procedure for fixing problems through the OSI.
  • Track and Close Escalated Support Tickets.
  • Lead Help Desk with over 2 thousand dial-up users for connectivity email, and basic web site construction and hosting.
  • Committed to helping clients maintain highest possible level of independent living.
  • Work closely with healthcare tean to provide quality services.

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32. Hardware Issues

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low Demand
Here's how Hardware Issues is used in Senior Help Desk jobs:
  • Resolved computer hardware issues providing warranty support or replacement.
  • Resolve software and hardware issues in an efficient and timely manner.
  • Supported company's internal users with software and hardware issues.

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33. User Accounts

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low Demand
Here's how User Accounts is used in Senior Help Desk jobs:
  • Unlock user accounts with active directory
  • Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via Active Directory.
  • Created user accounts and assigned group rights using Microsoft server tools (ADS) Active Directory.
  • Create, delete and maintain all user accounts using Active Directory and Microsoft Exchange Admin Center.
  • Configured and troubleshot user accounts on multiple files and Windows Exchange 2007 servers.
  • Created Active Directory user accounts and added them to the appropriate groups.
  • Created new user accounts and gave rights according to the department.
  • Establish new user accounts and configure with Exchange for Outlook use.
  • Created and managed user accounts for Blackberry Enterprise Server.
  • Created user accounts for all new users.
  • Create and maintain user accounts.
  • Created and maintained user accounts in Novell and Active Directory.

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34. Blood Pressure

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low Demand
Here's how Blood Pressure is used in Senior Help Desk jobs:
  • Recorded temperature, blood pressure, pulse and respiration rates, food and fluid intake and output, as directed.
  • Take vitals, monitor patient activities, complete accurate patient charting and check patient blood pressure levels.
  • Assisted with medications, blood pressure, glucose testing and breathing treatments.
  • assist clients with light house duties, record blood pressures, temperatures, pulse assist in clients ADL's.

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35. Suite

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low Demand
Here's how Suite is used in Senior Help Desk jobs:
  • Upgraded necessary Adobe users to Creative Suite 6 and upgraded all users to Office 2010.
  • Supported MS Office Suite related issues.
  • Installed and configured desktop applications, office productivity suites, antivirus software, email clients, and terminal services clients.
  • Trained users on Novell client for Windows XP, Vista desktop settings, Office 2003 & 2007 suites.
  • Support full suite of MS Office applications including Word, Excel, Visio, PowerPoint, Outlook.
  • Maintained Time Matters and Juris Suite software.

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36. Phone Calls

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low Demand
Here's how Phone Calls is used in Senior Help Desk jobs:
  • Serve as first point of contact, fielding and routing telephone calls, greeting visitors, and responding to customer inquiries.
  • Provide technical support to approximately seven thousand end users by responding to telephone calls, e-mail, and voice mail.
  • Record all phone calls, leads, and caregiver information into the Senior Helpers computer system for tracking purposes.
  • Received high volume of phone calls and able to resolve 75% of technical issues via Timbuktu software.
  • Trained and answered incoming client e-mails, and telephone calls while monitoring client websites.
  • Delivered prompt, accurate and excellent customer service with inbound customer phone calls.
  • Answered phone calls from dealer downs and troubleshoot any tech problem.
  • Answer Support Desk phone calls, logging incidents in Track-It.
  • Responded to escalated phone calls and emails regarding technical issues.
  • Answer telephone calls and administrative duties such as filing and entering data in the Soneto database.
  • Receive and respond to multi-line phone calls.

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37. Voip

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low Demand
Here's how Voip is used in Senior Help Desk jobs:
  • Maintained Cisco phones VoIP, Turrets phone systems, adding, removing, configuring.
  • Assist with VoIP phones setup, to all end users.
  • Administer and maintain VOIP Phone Server.
  • Help resolve CARD ACCESS and VOIP phone (ShoreTel) systems issues.
  • Deploy / troubleshoot phone system (VOIP).
  • Assisted with building out Cisco VoiP phone using Call Manager, as well as managing the voicemail using Cisco Unity.
  • Installed Mitell VOIP Phone and video conferencing system.
  • Worked on the VOIP Conversion Project Use of Dell Diagnostic tools Use of Active Directory.
  • Assist the phone department to setup VoIP Avaya phones to all end users.

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38. Elderly Clients

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low Demand
Here's how Elderly Clients is used in Senior Help Desk jobs:
  • Assisted elderly clients with various duties including medicine reminders, physical therapy assistance, escorting to appointments, housekeeping and more.
  • Promote health, safety and well-being while assisting elderly clients with daily living in their homes
  • Provided meal preparation, housekeeping and ADL assistance for elderly clients.
  • Worked with elderly clients in an at home setting.
  • Provide specialized care for elderly clients in their homes.
  • Provide personal care and companionship to elderly clients.
  • Staff Nurse o Visit elderly clients, perform assessments and review care plans; observe and review performance of caregivers/CNA's
  • Cared for elderly clients in their home, assisted with ADLs, meal preparation, outings & errands.
  • Provided companionship for elderly clients Transportation to appointments and errand running Light housekeeping and meal preparation

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39. Tcp/Ip

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low Demand
Here's how Tcp/Ip is used in Senior Help Desk jobs:
  • Performed TCP/IP Configurations and Network Setup.
  • Learned TCP/IP protocols under tutelage.
  • Implemented advanced troubleshooting methodology to resolve TCP/IP, PPP, PPPoE, and wireless networking issues.

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40. Unix

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low Demand
Here's how Unix is used in Senior Help Desk jobs:
  • Monitored and maintained Frame Relay for client site location utilizing UNIX and Windows based Operating Systems.
  • Supported all Windows OS versions, MS Outlook versions, familiarity with UNIX and VMS applications.
  • Light Admin duty in UNIX resetting passwords, clearing print jobs and resetting printers.
  • Managed and maintained Reed College's Unix based computer systems and labs.
  • Provided System Administration in a mixed Windows and UNIX environment.
  • Received on the job training of Unix operations.
  • Monitor Unix, AS/400, and Netware backups using Exceed, system console, and Omni back software.

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41. Bed Linens

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low Demand
Here's how Bed Linens is used in Senior Help Desk jobs:
  • Change bed linens, wash and iron patients' laundry, and clean patients' quarters.
  • Cared for client by changing bed linens, washing and ironing laundry, cleaning.
  • Changed bed linens, ran errands, directed visitors, and answered telephone.
  • Change and launder client bed linens and clothing.
  • Change bed linens or make beds.
  • Changed bed linens, wash and iron patients laundry, and clean requested areas of patients living space.

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42. In-Home

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low Demand
Here's how In-Home is used in Senior Help Desk jobs:
  • Create in-home and community activities to help increase motivation and independence.
  • Meet with clients to design in-home care plans, and implement the appropriate personal to provide the care.
  • Founded business that provided in-home, non-medical care for Senior Citizens in the Richmond, VA area.
  • Conducted in-home care for elderly clients in order for them to remain in their homes.
  • Provide in-home care and services to other individuals as assigned
  • Provide non-medical, in-home care to the elderly.
  • Provided in-home health care for senior clients.
  • Provide in-home care for seniors Aid in housekeeping/transportation for clients
  • Certified Nursing Assistant Provided companionship and individualized in-home health care to improve patient's quality of life and well-being.
  • Provided in-home care for clients needing assistance with activities of daily living Served as a medication reminder for clients
  • Certified Nursing Assistant Provide excellent nursing care and companionship to an elderly patient on an in-home basis.
  • Implemented 24 hour in-home care.
  • Home Health Nurse Experienced in wound cleaning and care Mobility assistance Feeding assistance Daily living activity assistance In-Home Care

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43. PCS

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low Demand
Here's how PCS is used in Senior Help Desk jobs:
  • Installed security patches using Hercules 4.0, to 1000+ PCs which protected base network against inherent security vulnerabilities.
  • Used Hyena to remote into user's PCs to expedite their issues.
  • Completed troubleshooting and repair of computer system and PCs.
  • Imaged new PCs and maintained inventory.
  • Supported mixed environment with HP Desktop PCs and Thin Client Technology using Leostream broker.
  • Provide helpdesk/desktop support for several hundred doctor's desktop and laptop PCs.
  • Performed installation, uninstallation, testing, burn-in and relocation of PCs.
  • Performed imaging of thin client PCs for use in Citrix environment.
  • Assisted with building PCs for the userbase to use.
  • Register MAC addresses to personal PCs, Iphones, Ipads.
  • Created and deployed images for 20 Arbins and MACCORs for the new 1U rack mount PCs.

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44. Physical Therapy

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low Demand
Here's how Physical Therapy is used in Senior Help Desk jobs:
  • Provided engaging conversation, assisted with walking and home physical therapy.
  • Assisted individuals to doctor's appointments and physical therapy appointments.
  • Assist with light exercise such as walking and physical therapy.
  • Help patients with at home physical therapy.
  • Provided frontline technical support for over 300 clinic and physical therapy locations in addition to district business offices and corporate headquarters.
  • Light housekeeping and help with laundry Help clients to perform exercises and physical therapy as needed.

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45. Novell

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low Demand
Here's how Novell is used in Senior Help Desk jobs:
  • Reset network and application passwords for verified clients through Novell's ConsoleOne, or through limited access Active Directory.
  • Perform Security Administration for Novell, 2000, and AS/400 creating new accounts and authorization groups.
  • Administer Novell, Active Directory, Unix, AS400, and RACF accounts.
  • Provided support on a Novell Network using Windows 3.1, 95, NT, and Novell client workstations.
  • Provided customer service support for problem reporting and solving for Mainframe, Midrange and Novell/NT support.
  • Involved in out Novell to Microsoft conversion and GroupWise to Google Appsconversion.Sales Representative
  • Supported Novell Networks for Paramount Pictures and CBS Supported Microsoft NT and Windows 2000 for Blockbuster and Advo Inc.
  • Key Achievements: Instrumental in companywide upgrading the Network from Novell to Windows 2003 then to 2008.

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46. Vmware

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low Demand
Here's how Vmware is used in Senior Help Desk jobs:
  • Assisted infrastructure team with VMWare tasks including Snapshots, VM Status, and creation of new VM's and Templates.
  • Manage and maintain a VMWare virtual server environment.
  • Fair knowledge on VMware Enterprise ESX.
  • Delivered 100% IT Operations designated uptime for support and operations of IT environment in a VMWare and physical server environment.
  • Entrusted with providing a support role in assisting with both the Moxi server, and Vmware backup schedule.
  • Architected VMware Virtual Infrastructure for server consolidation, fault tolerance, and testing purposes.
  • Create virtual systems using VMWare vSphere 5.5 and VirtualBox.
  • Helped deliver through design and implementation a multi-site VMWare virtualization solution including SRM and HA capabilities.

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47. Level Support

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low Demand
Here's how Level Support is used in Senior Help Desk jobs:
  • Answer pager alerts from Wal-Mart Network Operations Center for second level support Network, Wireless and Mobile Client issues worldwide.
  • Resolved calls and e-mails issues and assigned any unresolved issues to the appropriate second or third level support department.
  • Create tickets and provide solutions to customer issues and contacting 2nd and 3rd level support as needed.
  • Provided 1st level support via Help Desk personnel and 2nd level support via Field Service staff.
  • Tracked and worked to resolution 2nd level tickets not closed by 1st level support.
  • Provide 2nd level support to state agencies on TIERS Web Application.
  • Provided 2nd and 3rd level support for all Voice needs.
  • Resolved advanced issues when escalated from first level support.
  • Provided first and second level support.
  • Provide first/second level support for all Bowne applications & supporting infrastructure.
  • Provided 2nd level support in a multi-platform, multi-application enterprise server environment Troubleshot various network configuration for multiple clients including wireless.

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48. Safe Environment

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low Demand
Here's how Safe Environment is used in Senior Help Desk jobs:
  • Create a stimulating, nurturing, and safe environment for the children.
  • Maintained a clean, healthy and safe environment.
  • Provide a safe environment and companionship.
  • Job Title Provide personal care as well as an safe environment Monitor patients intake and output Monitor and record patients vital signs

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49. Household Supplies

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Here's how Household Supplies is used in Senior Help Desk jobs:
  • Perform a variety of duties as requested by client, such as obtaining household supplies and running errands.
  • Obtained household supplies and ran daily errands.

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50. SQL

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low Demand
Here's how SQL is used in Senior Help Desk jobs:
  • Provided administration for NT Server housing Peregrine application and SQL database
  • Help Desk experience and management responsibilities include Microsoft Office, Outlook, and Active Directory and SQL database applications.
  • Manage and Support SQL Server database problems; Stored Procedure/Views, DTS, MAS Security Software.
  • Performed multiple tasks using AS/400 Database and input code from SQL.
  • Develop PL/SQL queries to generate Oracle Discoverer Reports for business units.
  • Use of SQL Profiler for assessment of query performance, detection of operational bottlenecks.

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Senior Help Desk Jobs

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20 Most Common Skills For A Senior Help Desk

Personal Care

9.9%

Companion Care

9.8%

General Assistance

9.7%

Patient Care

8.3%

RUN Errands

7.4%

Meal Prep

7.0%

Medication Reminders

5.5%

Technical Support

4.4%

Remote Access

4.2%

Customer Service

4.1%

Active Directory

3.7%

Desk Support

3.6%

Trouble Tickets

3.3%

Dementia

3.0%

Laser Printers

3.0%

Alzheimer

2.9%

Windows XP

2.8%

ADL

2.7%

Setup

2.4%

Vital Signs

2.3%
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Typical Skill-Sets Required For A Senior Help Desk

Rank Skill
1 Personal Care 7.5%
2 Companion Care 7.5%
3 General Assistance 7.3%
4 Patient Care 6.3%
5 RUN Errands 5.6%
6 Meal Prep 5.3%
7 Medication Reminders 4.2%
8 Technical Support 3.4%
9 Remote Access 3.2%
10 Customer Service 3.1%
11 Active Directory 2.8%
12 Desk Support 2.7%
13 Trouble Tickets 2.5%
14 Dementia 2.3%
15 Laser Printers 2.3%
16 Alzheimer 2.2%
17 Windows XP 2.2%
18 ADL 2.1%
19 Setup 1.8%
20 Vital Signs 1.8%
21 Daily Living Activities 1.6%
22 VPN 1.6%
23 Medical Appointments 1.6%
24 Internet 1.3%
25 CNA 1.1%
26 Emotional Support 1.1%
27 Citrix 1.0%
28 Helpdesk 0.9%
29 Mac 0.9%
30 Lotus Notes 0.9%
31 OS 0.8%
32 Hardware Issues 0.8%
33 User Accounts 0.7%
34 Blood Pressure 0.7%
35 Suite 0.7%
36 Phone Calls 0.7%
37 Voip 0.7%
38 Elderly Clients 0.7%
39 Tcp/Ip 0.6%
40 Unix 0.6%
41 Bed Linens 0.6%
42 In-Home 0.5%
43 PCS 0.5%
44 Physical Therapy 0.5%
45 Novell 0.5%
46 Vmware 0.5%
47 Level Support 0.5%
48 Safe Environment 0.5%
49 Household Supplies 0.5%
50 SQL 0.4%
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3,392 Senior Help Desk Jobs

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