What is a senior help desk specialist and how to become one

Key steps to become a senior help desk specialist

1. Explore senior help desk specialist education requirements

   Most common senior help desk specialist degrees

   Bachelor's

   53.4 %

   Associate

   27.5 %

   Master's

   5.1 %

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2. Start to develop specific senior help desk specialist skills

   Skills	Percentages
   Help-Desk Support	9.62%
   Technical Support	8.13%
   Desk Support	8.01%
   Troubleshoot	7.78%
   Network Troubleshooting	4.35%

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3. Complete relevant senior help desk specialist training and internships

   Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior help desk specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior help desk specialist based on U.S. Bureau of Labor Statistics data and data from real senior help desk specialist resumes.

4. Research senior help desk specialist duties and responsibilities

   • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
   • Assist users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
   • Resolve issues with VPN connectivity and remote user access to network resources.
   • Help to keep documents and files up to date on the company's SharePoint intranet.

5. Get senior help desk specialist experience

   Generally, it takes 1-2 years to become a senior help desk specialist. The most common roles before becoming a senior help desk specialist include technical support specialist, help desk specialist team lead and help desk analyst.

6. Prepare your senior help desk specialist resume

   When your background is strong enough, you can start writing your senior help desk specialist resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior help desk specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable senior help desk specialist resume templates

   Build a professional senior help desk specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your senior help desk specialist resume.
   

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7. Apply for senior help desk specialist jobs

   Now it's time to start searching for a senior help desk specialist job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams