Find The Best Senior Help Desk Specialist Jobs For You

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Average Salary
$59,721
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
36,043
Job Openings

Senior Help Desk Specialist Careers

There is more than meets the eye when it comes to being a senior help desk specialist. For example, did you know that they make an average of $28.71 an hour? That's $59,721 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Help Desk Specialist Do

There are certain skills that many senior help desk specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a senior help desk specialist, we found that a lot of resumes listed 10.5% of senior help desk specialists included technical support, while 8.6% of resumes included desk support, and 6.9% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior help desk specialist job title. But what industry to start with? Most senior help desk specialists actually find jobs in the technology and finance industries.

How To Become a Senior Help Desk Specialist

If you're interested in becoming a senior help desk specialist, one of the first things to consider is how much education you need. We've determined that 43.8% of senior help desk specialists have a bachelor's degree. In terms of higher education levels, we found that 4.1% of senior help desk specialists have master's degrees. Even though some senior help desk specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior help desk specialist. When we researched the most common majors for a senior help desk specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior help desk specialist resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a senior help desk specialist. In fact, many senior help desk specialist jobs require experience in a role such as technical support specialist. Meanwhile, many senior help desk specialists also have previous career experience in roles such as help desk specialist or help desk analyst.

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Average Salary
$59,721
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
36,043
Job Openings

Senior Help Desk Specialist Career Paths

Top Careers Before Senior Help Desk Specialist

Top Careers After Senior Help Desk Specialist

Senior Help Desk Specialist Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Senior Help Desk Specialist

Senior Help Desk Specialists in America make an average salary of $59,721 per year or $29 per hour. The top 10 percent makes over $77,000 per year, while the bottom 10 percent under $46,000 per year.
Average Salary
$59,721
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Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Help Desk/Deskside Specialist Senior
Help Desk/Deskside Specialist Senior
Ball Corporation
Ball Corporation
01/20/2021
01/20/2021
$59,20801/20/2021
$59,208
Help Desk/Deskside Specialist Senior
Help Desk/Deskside Specialist Senior
Ball Corporation/Ball Aerospace
Ball Corporation/Ball Aerospace
01/19/2021
01/19/2021
$59,20801/19/2021
$59,208
Customer Service Specialist SR-Minnesotaworks/Careerforce Help Desk Specialist
Customer Service Specialist SR-Minnesotaworks/Careerforce Help Desk Specialist
State of Minnesota
State of Minnesota
09/28/2020
09/28/2020
$39,50409/28/2020
$39,504
Senior Help Desk Specialist
Senior Help Desk Specialist
Congressional Budget Office
Congressional Budget Office
05/25/2019
05/25/2019
$65,00005/25/2019
$65,000

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Senior Help Desk Specialist Demographics

Gender

male

67.1 %

female

28.1 %

unknown

4.7 %

Ethnicity

White

60.0 %

Hispanic or Latino

13.6 %

Black or African American

12.0 %

Foreign Languages Spoken

Spanish

80.0 %

German

20.0 %
See More Demographics

Senior Help Desk Specialist Education

Majors

Business
16.0 %

Degrees

Bachelors

43.8 %

Associate

22.6 %

Certificate

21.7 %

Top Colleges for Senior Help Desk Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Online Courses For Senior Help Desk Specialist That You May Like

Help Desk Analyst
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IT Help Desk for Beginners
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The essentials to become an IT Help Desk Technician...

Help Desk Analyst: Tier 1 Support Specialist
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Top Skills For a Senior Help Desk Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.5% of senior help desk specialists listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

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Top Senior Help Desk Specialist Employers

1. Fidelity Investments
4.7
Avg. Salary: 
$91,353
Senior Help Desk Specialists Hired: 
6+
2. Mayo Clinic
4.9
Avg. Salary: 
$60,879
Senior Help Desk Specialists Hired: 
4+
3. Lockheed Martin
4.9
Avg. Salary: 
$72,594
Senior Help Desk Specialists Hired: 
4+
4. Science Applications International ...
4.9
Avg. Salary: 
$65,265
Senior Help Desk Specialists Hired: 
4+
5. NCI
4.5
Avg. Salary: 
$65,648
Senior Help Desk Specialists Hired: 
3+
6. Takeda Pharmaceuticals U.S.A
4.5
Avg. Salary: 
$91,289
Senior Help Desk Specialists Hired: 
3+
Updated October 2, 2020