Senior help desk specialist job description
Updated March 14, 2024
3 min read
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Example senior help desk specialist requirements on a job description
Senior help desk specialist requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior help desk specialist job postings.
Sample senior help desk specialist requirements
- Bachelor's degree in Computer Science or a related field.
- At least 5 years of experience in technical customer service.
- Full understanding of computer hardware and software.
- Knowledge of networking and security concepts.
- Ability to troubleshoot and resolve technical issues.
Sample required senior help desk specialist soft skills
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work under pressure.
- Ability to work independently and as part of a team.
- Strong attention to detail and problem-solving skills.
Senior help desk specialist job description example 1
System One senior help desk specialist job description
100% REMOTE
US citizenship required per government contract
DIRECT HIRE
$75-85K plus benefits
An experienced Senior Help Desk Specialist with experience providing user support for a wide range of technologies for a newly created position in Baltimore, MD (or otherwise remote within the United States).
An ideal candidate will join a growing company and serve as the primary escalation point for our Help Desk team and will closely interface with other IT teams to resolve issues, take the lead interfacing with our international partners providing support outside of the United States, provide end user support to our users worldwide. This role would report to and be supported by an experienced Team Lead and would work closely with other IT and InfoSec teams to accomplish organizational goals.
Responsibilities:
• Work closely with our internal Help Desk Team and act as their primary point of escalation for end user support issues and should have experience with supporting Windows Operating Systems, Office 365, Active Directory, and CAD and BIM products
• Interfacing with other IT teams on escalated issues to find resolutions
• Manage our international support partners and act as their primary point of escalation
• Produce internal documentation for use by both IT teams and end users including how-to guides or configuration documentation
• Monitor inventory levels for computers and other supplies and replenish as necessary
• Multi-task and prioritize various IT issues and projects
Qualifications:
• 5 Years' experience providing technical support in a Windows enterprise-level environment
• Strong customer service skills
• Strong verbal and written communication skills
• Strong troubleshooting skills to resolve problems with unfamiliar or specialty software
• Experience supporting engineering software including CAD and BIM tools
• Experience supporting Mobile Device Management tools
• Experience with Information Security and Change Control is a plus
• Project management experience is a plus
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
US citizenship required per government contract
DIRECT HIRE
$75-85K plus benefits
An experienced Senior Help Desk Specialist with experience providing user support for a wide range of technologies for a newly created position in Baltimore, MD (or otherwise remote within the United States).
An ideal candidate will join a growing company and serve as the primary escalation point for our Help Desk team and will closely interface with other IT teams to resolve issues, take the lead interfacing with our international partners providing support outside of the United States, provide end user support to our users worldwide. This role would report to and be supported by an experienced Team Lead and would work closely with other IT and InfoSec teams to accomplish organizational goals.
Responsibilities:
• Work closely with our internal Help Desk Team and act as their primary point of escalation for end user support issues and should have experience with supporting Windows Operating Systems, Office 365, Active Directory, and CAD and BIM products
• Interfacing with other IT teams on escalated issues to find resolutions
• Manage our international support partners and act as their primary point of escalation
• Produce internal documentation for use by both IT teams and end users including how-to guides or configuration documentation
• Monitor inventory levels for computers and other supplies and replenish as necessary
• Multi-task and prioritize various IT issues and projects
Qualifications:
• 5 Years' experience providing technical support in a Windows enterprise-level environment
• Strong customer service skills
• Strong verbal and written communication skills
• Strong troubleshooting skills to resolve problems with unfamiliar or specialty software
• Experience supporting engineering software including CAD and BIM tools
• Experience supporting Mobile Device Management tools
• Experience with Information Security and Change Control is a plus
• Project management experience is a plus
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Updated March 14, 2024
Updated March 14, 2024