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Top 50 Senior Help Desk Specialist Skills

Below we've compiled a list of the most important skills for a Senior Help Desk Specialist. We ranked the top skills based on the percentage of Senior Help Desk Specialist resumes they appeared on. For example, 14.6% of Senior Help Desk Specialist resumes contained Technical Support as a skill. Let's find out what skills a Senior Help Desk Specialist actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Help Desk Specialist

1. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Senior Help Desk Specialist jobs:
  • Provided worldwide computer system technical support to numerous Department of Transportation customers in a high-volume, complex environment.
  • Manage team's activities and technical support calls as well as scheduling of multiple teams for 24/7 and holiday coverage.
  • Provide technical support to the Executive Office for Immigration Review (EOIR), US Department of Justice.
  • Provided Help Desk Level 2 technical support to DOE users remotely and on site for hands-on issues.
  • Provide Tier 1 and 2 technical support for USPS.com users via e-mail and telephone contacts
  • Provided Technical Support to staff members in person, and students via telephone.
  • Provided technical support related to software and hardware.
  • Identified and resolved issues with customers software on their Apple devices , provided technical support for Apple products
  • Respond to technical support calls from Securitas field user and their affiliates.
  • Provide technical support for 3,000 employees throughout Fort Belvoir, Fairfax, Fort Myers, AP Hill, and Woodbridge Clinics.

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2,436 Technical Support Jobs

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2. Computer Hardware
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high Demand
Here's how Computer Hardware is used in Senior Help Desk Specialist jobs:
  • Helped develop new security products for sale and service Trained and acquired knowledge and experience of networking and computer hardware/software repair.
  • Test and analyzed computer hardware and software malfunctions to resolve problems.
  • Install, modify, and repair computer hardware and software.
  • Inaugurated, modified, and repairs computer hardware.

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180 Computer Hardware Jobs

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3. Network Printers
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high Demand
Here's how Network Printers is used in Senior Help Desk Specialist jobs:
  • Maintain, analyze, troubleshoot, and deploy of new Xerox local and network printers, and other peripherals.
  • Used Terminal Services to support Corporate and remotes sites network printers and Mainframe printers.
  • Support for blackberry devices, external storage devices, network printers and connectivity.
  • Support for Blackberries and Smart phones Maintains multiple print servers and installs network printers Manages knowledge Database for Service Desk

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14 Network Printers Jobs

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4. Remote Access
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high Demand
Here's how Remote Access is used in Senior Help Desk Specialist jobs:
  • Support remote access using Juniper/VPN.

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52 Remote Access Jobs

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5. Active Directory
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high Demand
Here's how Active Directory is used in Senior Help Desk Specialist jobs:
  • Provided administrator support in Active Directory.
  • Train, configure settings, and administer active directory to account migration in order to reconfigure Blackberries for new base operations.
  • Reset passwords, unlocked accounts, added and deleted users from groups, created and deleted users in active directory/hyena.
  • Performed server installation, configuration, administration, support and automation for the Windows 2000 and 2003 Active Directory infrastructure.
  • Performed administrative duties for As400 and Active Directory (setup/grant security access, controller/devices).
  • Managed Active Directory Group Policy through WSUS for configuration of Automatic Updates client.
  • Maintained windows Active Directory to manage network accounts and applications on servers.
  • Create and maintain all new and current user accounts via Active Directory.
  • Disable all machines in Active Directory that contain overdue IAVA vulnerabilities.
  • Managed Active Directory implementation with over 1000 machines and 2000 users.
  • Create GPO's for Office 2010 deployment and Active Directory management.
  • Create new users and computers in Active Directory.
  • Administrated Active Directory and MS Exchange servers.
  • Unlocked network accounts via Active Directory.
  • Maintained network accounts and e-mail accounts in Active Directory and Exchange 5.5 Maintained WebEx user accounts and billing.
  • Perform administrative tasks, such as resetting passwords for Novell, Active Directory and Lotus Notes.

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460 Active Directory Jobs

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6. Phone Calls
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high Demand
Here's how Phone Calls is used in Senior Help Desk Specialist jobs:
  • Received phone calls, computer generated Request for Information Technology Services (RITS) from the Army personnel.
  • Answer incoming telephone calls for products any additional products added to the Call Center.
  • Updated, acknowledged and properly notate all e-mail traffic, and phone calls.

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42 Phone Calls Jobs

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7. Customer Service
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high Demand
Here's how Customer Service is used in Senior Help Desk Specialist jobs:
  • Selected by management to handle all underwriting service calls due to established reputation for providing outstanding customer service.
  • Received the Suzuki Customer Service Award for outstanding customer service and dedication.
  • Handled all problem escalations from help desk staff to ensure a high degree of customer satisfaction with technology and customer service.
  • Maintained in-depth knowledge of all conferencing web and self-service products in order to deliver excellent customer service in timely manner.
  • Managed incoming calls daily, and provided friendly customer service for over 200 end users on government facility.
  • Generated and completed Help Desk tickets for a variety of customer services, Open and close Trouble tickets.
  • Handled customer service support, while facilitating and leading conference calls with customers and other departments.
  • Established good customer service experience and relation with repeat customer contacts due to good service.
  • Selected to mentor Help Desk team to increase professionalism, accountability, and customer service.
  • Implement ITIL strategies to improve customer service, cost savings and continual service improvement.
  • Maintained attendance, timeliness, and provided immediate and helpful customer service.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion and provide excellent customer service.

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1,074 Customer Service Jobs

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8. Email
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high Demand
Here's how Email is used in Senior Help Desk Specialist jobs:
  • Developed and maintained Active Directory (AD), Exchange, Domain User/Email IDs to create accounts and ensure network security.
  • Help desk technician responding to between 60-80 calls/emails a day resolving user's technical support issues while providing exceptional customer service.
  • Support over 3.500 users via phone and email to resolve software issues in a timely and accurate manner.
  • Assist users recover corrupted personal email folders (PST) and retrieving of corrupted e-mail when possible.
  • Provided professional and courteous customer support via priority 900 and 800 line, fax and email.
  • Respond to requests for technical assistance by phone, email and/or using a ticket management system.
  • Answered calls and emails dealing with said issues and created tickets to log those issues.
  • Assisted employees with technical support and processed employee requests via phone and email.
  • Administered weekly backups of file and email servers and conducted file recovery jobs.
  • Resolved computer problems in person, via phone, remotely and over email.
  • Supported national and international remote users via (phone/email/on call).
  • Conducted staff training for email encryption and procedures.
  • Monitored network and SMTP email gateway.
  • Support is offered via telephone, email, or live chat and resolved within a designated timeframe.
  • Experience with Barricuda Spam Email Filter.
  • Identify and resolve email synchronization issues for all mobile devices including iPhones/iPads, BlackBerries and Android devices.
  • Created and disabled users in Active Directory, Salesforce, Google, Intercall, Docusign, and Rackspace email hosting.

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383 Email Jobs

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9. Windows XP
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high Demand
Here's how Windows XP is used in Senior Help Desk Specialist jobs:
  • Leverage extensive experience in multiple operating environments including network connectivity and security, Windows XP/Vista workstation and server components.
  • Troubleshooted hardware, software and connectivity issues for Windows XP/Vista, various medical and software applications.
  • Install and maintain Windows XP and 7 operating systems.

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26 Windows XP Jobs

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10. Procedures
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high Demand
Here's how Procedures is used in Senior Help Desk Specialist jobs:
  • Provided strategic advice to business units by defining and/or developing business processes/procedures and researching and identifying enabling systems/technologies.
  • Document customer and software configurations and develop and/or update standard operating procedures and training materials.
  • Created documentation of installation and setup procedures for all end user applications.
  • Administered documentation regarding Help Desk policy and procedures for analyst reference.
  • Implemented problem solutions by following company policies and procedures.
  • Assist customers with encryption and data recovery procedures.
  • Create procedures which promote unit efficiency, including cross training, overlapping skills and knowledge sharing with secure redundancies.
  • Blackberry tethering, Version Management, VPN client, Assist customers with encryption and data recovery procedures.
  • Provided support to 25,000+ financial center employees for consumer lending policies, procedures, and systems.
  • Worked with internal and external technical and service teams to create and/or update processes and procedures
  • Validated software requirements and data to conform to regulations, policies and procedures.
  • Develop and maintain appropriate Held Desk procedures, resolutions, and policy documentation.
  • Created reports in policies and procedures to efficiently document network diagrams.
  • Instructed new team members on procedures to include the Imaging process.
  • Assisted with creating processes and procedures for the Technology Department.
  • Organize documentation on processes, procedures, testing and deployments.
  • Write Standard Operating Procedures for DeWitt Army Hospital.
  • Ensured company procedures were followed for prompt closure.
  • Educated associates on applicable billing inquiries, policies and procedures, charges and functionalities of the customer's equipment and service.
  • Streamline support procedures for quicker response times, while maintaining an award winning level of customer and organizational satisfaction.

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1,144 Procedures Jobs

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11. VPN
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high Demand
Here's how VPN is used in Senior Help Desk Specialist jobs:
  • Implemented and trained remote users on VPN network which greatly reduced calls to the Help Desk.
  • Produced VPN Servers, Window Fax and Scan Server, Website for Graduation.
  • Resolved issues with VPN connectivity and remote user access to network resources.
  • Installed, configured and maintain VPN for 22 recruiting stations.
  • Assist remote users with VPN connectivity problems.
  • Configured remote users for either VPN or Web Access enabling them to connect to Warnaco servers and Exchange.
  • Fixed Outlook, VPN and Network Login connectivity.
  • Assist VPN users with being able to login to VPN.

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120 VPN Jobs

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12. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Senior Help Desk Specialist jobs:
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Supported Outlook 2007/Exchange 2003 including troubleshooting connectivity and setting up mailboxes.
  • Perform troubleshooting and incident resolution on desktop hardware and software.
  • Troubleshooted complex software and hardware issues in corporate environment.
  • Performed troubleshooting with field user computer-assisted software.
  • Assisted the programmers with troubleshooting proprietary software.
  • Network printer installation and troubleshooting.
  • Provided network troubleshooting to include 28 local and remote servers, switches, routers, cabling and other network peripheral devices.
  • Created knowledge and educational documents to help resolve issues, or give insight on how to troubleshoot issues.
  • Managed the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
  • Perform troubleshooting and maintenance on network and server equipment related to user requests and incidents.
  • Assisted Vendor in troubleshooting install issues, maintenance request, and replacement of parts.
  • Perform complex troubleshooting of hardware, software, and operating systems.
  • Learned a wide range of support abilities and advance troubleshooting tactics.
  • Installed, configured and troubleshoot Blackberry (6710) device.
  • Perform software troubleshooting and contact service providers for problems.
  • Worked with escalated support tiers to troubleshoot issues.
  • Assist customers troubleshooting Gilbarco VeederRoot equipment at various locations in a call center environment.
  • Functioned as one of the senior leads for troubleshooting VPN, Citrix and other network connectivity issues.
  • Assist in troubleshooting Video Conference issues with the Polycom application.

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764 Troubleshoot Jobs

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13. Laptops
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high Demand
Here's how Laptops is used in Senior Help Desk Specialist jobs:
  • Set up a complete network environment for 60 laptops/desktops including the server rack with server blades and handled 100+ CAT6 cables.
  • Created flow charts and repaired desktop, and laptops, secured desktops, ordered parts from partnering company.
  • Assisted users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
  • Imaged all Laptops with a standard configuration and verify the newly imaged system functioned normally.
  • Test, image, and clean PCs, laptops, and other related hardware.
  • Applied updates and security patches to all laptops and computers on DTRA network.
  • Performed adding and removing computers and laptops from the DTRA domain.
  • Imaged PCs and laptops using Microsoft Light Touch Deployment Services.
  • Installed, setup, configured laptops for Remote Connectivity.
  • Backed up, repaired and imaged desktops, laptops, Macs, iPhones, iPads and Blackberries.

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295 Laptops Jobs

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14. Setup
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high Demand
Here's how Setup is used in Senior Help Desk Specialist jobs:
  • Coordinated ordering with Verizon for new cell phones and service and walked clients through setup.
  • Perform setup and configuration of DHCP and DNS printer reservations and printer server queues.
  • Handled setup and configuration of office hardware and network.
  • Provided Blackberry support and accessed the Blackberry Enterprise Server (BES) to setup new and remove accounts.
  • Train end-users how to setup and use new technologies.
  • Maintained and setup servers in a VMWare environment.
  • Help setup and modify users to the Avaya Phone System and Blackberry's.

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334 Setup Jobs

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15. Internet
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average Demand
Here's how Internet is used in Senior Help Desk Specialist jobs:
  • Maintained thorough knowledge of available vendor websites to manage Internet accounts efficiently.
  • Answer technical questions regarding fiber optics, internet and cable/television connections.
  • Resolved problems with the Time Warner Communications high-speed Internet infrastructure.
  • Displayed skills while troubleshooting/resolving Internet connectivity and general software/hardware issues.
  • Assisted field cable technicians with signal and hardware issues that would prevent the customer from connecting to the Internet.
  • Used internet directory services software such as active directory software, DNS software, network directory software.
  • Experience in account management, resetting network and internet passwords and Active Directory (DRA).
  • Helped maintain and upgrade servers and Internet dial-up equipment.
  • Joined Cigna last July for an Internet Explorer 8 upgrade project.

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45 Internet Jobs

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16. Help Desk
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average Demand
Here's how Help Desk is used in Senior Help Desk Specialist jobs:
  • Created weekly schedules for staff and resolved staffing issues as they arose in concert with the Help Desk Supervisor.
  • Established all IT procurement standards for the site in tandem with the Help Desk Manager and outside vendors.
  • Maintained and managed Help Desk mailbox in Outlook by acknowledge and replying to end-users request for assistance.
  • Promoted from Help Desk role to Systems Analyst with additional responsibilities within 1st year of hire.
  • Provided Tier 1 Tech Support and Help Desk services in a call center environment.
  • Create; assign and resolve help desk tickets via phone and computer.
  • Trained existing help desk on how to take Epic problem tickets.
  • Responded to first and second-level trouble tickets from the Help Desk.
  • Guided other help desk staff on how to resolve issues.
  • Established help desk support model specifically designed for Epic.
  • Trained help desk on security issues for EMP records.
  • Record Help Desk calls/issues into a spreadsheet.
  • Answer incoming Help Desk calls.
  • Trained new help desk employees.
  • Help desk support for users.
  • Help Desk support all levels.
  • Designed and overseen the construction of Freeport's Help Desk support center.
  • Manage Parature the help desk ticketing system.
  • Worked from home for 6 years in PA then relocated to Tallahassee and helped set up the IT help desk.
  • Selected by Director of Emergency Department to develop ED intranet web site; created and maintained Help Desk web site.

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2,980 Help Desk Jobs

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17. Citrix
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average Demand
Here's how Citrix is used in Senior Help Desk Specialist jobs:
  • Installed, configured, and support either a VPN or Citrix server solution at Client sites.
  • Supported remote VDI and local Citrix users.
  • Provided helpdesk support for 150 proprietary applications and 8,000 team members using skill-based routing, Citrix applications, and Remedy software.
  • Support also includes Citrix and Metaframe remote applications, and 'shadowing' software to allow direct interaction with remote users.

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135 Citrix Jobs

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18. Database
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average Demand
Here's how Database is used in Senior Help Desk Specialist jobs:
  • Exercised responsibility for maintaining the accuracy and integrity of the help desk database.
  • Provided instruction to functional users on database and file accessing techniques, search strategies, data processing, and network usage.
  • Helped modify the automated DD 2875 application/database to accommodate our RAMPOD user's needs.
  • Diagnose, identify, isolate and analyze problems utilizing the database records.
  • Access Database, Info Path forms design, integration and maintenance.
  • Collect and record surveys sent to users in the database.
  • Track and log calls using remedy problem management database.
  • maintain informational database on all parts and peripherals.
  • Detailed information about the support that was provided was notated in Campus Vue, an Access Database, and TrackIT Database.
  • Logged, tracked, and updated all client Service Requests in Seibel database and IT Tracker spreadsheet.

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803 Database Jobs

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19. User Accounts
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average Demand
Here's how User Accounts is used in Senior Help Desk Specialist jobs:
  • Added and disabled user accounts, and MS Exchange mailbox creation and permissions.
  • Created, maintained and verified network user accounts and Microsoft Exchange accounts.
  • Created user accounts in ADS and created mailboxes in Exchange 2003.
  • Administered user accounts; developed training courseware, and maintenance/analysis of trouble tickets.

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359 User Accounts Jobs

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20. User Interface
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average Demand
19 User Interface Jobs

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21. Suite
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average Demand
Here's how Suite is used in Senior Help Desk Specialist jobs:
  • Supported to staff members for company software such as Citrix, Campus Vue, Five 9, Adobe Suite Software.
  • Experienced in; - VMware virtualization suites (VMware and Hyper V) - SQL Server (MySQL)

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432 Suite Jobs

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22. Symantec
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average Demand
Here's how Symantec is used in Senior Help Desk Specialist jobs:
  • Migrated over 2,000 users with PST files into a Symantec Enterprise Vault solution.
  • Supported Symantec products, such as Symantec Endpoint Protection, Symantec Endpoint Encryption, Symantec Data Loss Prevention.

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125 Symantec Jobs

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23. Desktop
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average Demand
Here's how Desktop is used in Senior Help Desk Specialist jobs:
  • Performed troubleshooting for Windows XP desktop and Microsoft Domain network issues involving network connectivity and PC software/hardware issues.
  • Supervised junior help desk/desktop support staff, assigned tickets escalated tickets to different level based on priority.
  • Worked closely with the 3rd level desktop support group, Production support group and Network Operations group on escalated problems.
  • Re-imaged and rebuilt laptops and desktops for new employees coordinate with team for Installation of hardware and software deployments.
  • Resolved technical and business issues across multiple technical areas relating to the extension of desktop technology throughout the company.
  • Implement production imaging and Data migration for all desktop and Laptops managing with Active Directory and SCCM.
  • Install and maintain hardware and software for full line of Microsoft and Apple Macintosh desktop application.
  • Assist with the installation and troubleshooting of printers, scanners, desktop, and laptop computers.
  • Assisted office with desktop support with PC repair, server maintenance and use of active directory.
  • Help Desk support, troubleshooting password reset, desktop computers, and network printer issues.
  • Use remote access technology to resolve server and desktop related issues at client's location.
  • Migrated company desktops from MS Windows XP to MS Windows 7.
  • Work as a Desktop Support Technician when they need extra help.
  • Created and maintained imaging process for multiple desktop and laptop systems.
  • Provided remote assistance using Go to assist and Remote Desktop.
  • Support Windows 2000 professional on the desktop with software.
  • Install and configure new desktops and laptops from Dell.
  • Experience in Remote Desktop assistance and troubleshooting.
  • Configure TCP/IP, DNS and WINS on Desktops, Laptops and Printers.
  • Installed/upgraded service packs, security patches, Symantec Endpoint Protection and Symantec Backup Exec Desktop Agent.

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2,289 Desktop Jobs

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24. Trouble Shooting
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average Demand
36 Trouble Shooting Jobs

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25. PC
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average Demand
Here's how PC is used in Senior Help Desk Specialist jobs:
  • Performed minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Lead technician for creating Virtual PC images and deploying to users and or hosting the image on a Virtual server.
  • Coordinated pricing and specifications for new PC's, saving over 15% on total purchase order.
  • Provided one-on-one end-user problem resolution over the phone for District approved Computer (PC) software.
  • Maintained inventory and assignments of company assets including PC, Peripherals and Mobile devices.
  • Challenged to provide rapid advanced technical response for end user Mac and PC support.
  • Helped with organizing inventory on PC and PC components for future upgrades.
  • Supported multiple PC and mainframe software and hardware products.
  • Selected Contributions: Deployed over 80 PCs and 10 Mac in half the time the company's client had originally estimated.
  • Involved in imaging of new and old pc's using Norton's ghost and other imaging programs.
  • Correct Member, Group, BIN, and PCN numbers.
  • Cut deployment time of new PCs 80% by creating images using both Ghost and Novell Zenworks software.
  • Help setup and deployed PCs with Bloomberg Professional installed for the company's trading floor.
  • Worked on multiple system platforms (AS400, IBM/PC, Novell Netware).

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988 PC Jobs

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26. Lotus Notes
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average Demand
Here's how Lotus Notes is used in Senior Help Desk Specialist jobs:
  • Assist in Microsoft Exchange to IBM Lotus Notes conversion project.

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88 Lotus Notes Jobs

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27. Problem Resolution
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average Demand
Here's how Problem Resolution is used in Senior Help Desk Specialist jobs:
  • Facilitate day-to-day service for problems reported to customer services and ensure follow through to problem resolution.
  • Act as a product liaison for major products and facilitate problem resolution involving software/hardware vendors.
  • Coordinate vendor activity related to problem resolution.
  • Evaluated and introduced new processes and tools into the Global Service Desk to enhance problem resolution and eliminate manual administrative functions.
  • Maintain proper communication with users and support personnel to keep them updated on the status of problem resolution.
  • Talk to customers with complaints, problem resolution, and intricate trading needs or questions.
  • Prepared RKM articles and instruction on problem resolution for Epic.

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278 Problem Resolution Jobs

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28. Novell
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average Demand
Here's how Novell is used in Senior Help Desk Specialist jobs:
  • Served as Novell network administrator.
  • Facilitated creation of internal Help Desk providing single point of contact for over 200 users on mixed Novell 5.1/Windows NT4 network.

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10 Novell Jobs

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29. Knowledge Base
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average Demand
Here's how Knowledge Base is used in Senior Help Desk Specialist jobs:
  • Write knowledge base articles on common issues.

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805 Knowledge Base Jobs

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30. Mac
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low Demand
Here's how Mac is used in Senior Help Desk Specialist jobs:
  • Tested agency's standard software on Vista and Mac computers.
  • Created and deployed client machine images.
  • Supported MAC OSx systems to troubleshoot software applications and e-mail clients.
  • Experience troubleshooting Mac OS, Blackberry, iPhone, iPad including Junos and Airwatch.

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471 Mac Jobs

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31. Tcp/Ip
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low Demand
32. Software Issues
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low Demand
Here's how Software Issues is used in Senior Help Desk Specialist jobs:
  • Work with field technicians on difficult ATM hardware and software issues to ensure resolution, and excellent ATM availability.
  • Engaged with Federal Reserve Board personnel and vendors to resolve all hardware/software issues.
  • Solved numerous hardware and software issues over the phone.
  • Referred major hardware and software issues to technicians.
  • Assisted callers with various hardware and software issues.

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600 Software Issues Jobs

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33. Lan
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low Demand
Here's how Lan is used in Senior Help Desk Specialist jobs:
  • Plan and implement PC upgrades including configuring & installing manually Government proprietary software and Commercial off-the-Shelf software packages.
  • Developed technical support plan for division and implemented support, security and inventory management procedures.
  • Reference point and collaborator for all department project plans and proposed processes as well as project oversight for all department members.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Completed service requests such as the installation and configuration of over 1000 new units to be connected to LAN.
  • Performed UAT testing for varies desktop applications, bill formats, and rate plans using varies user cases.
  • Trained and coached associates on new rate plans, new processes, products and services.
  • Authorized to add or remove MAC addresses of ADP equipment to DTRA VLAN networks.
  • Assisted with connectivity to LAN using Cisco VPN, Cable modem, or DSL.
  • Configured and tested PC's and laptops for LAN and external dial-up connections.
  • Provide administrative support to the OFLC Atlanta National Processing Center.
  • Activated ports within LAN closet establishing network connection.
  • Conduct balance transfers from account to account.
  • Provide LAN support at customers' site.
  • Planned COBIT implementation for IT Governance.
  • Provided support for international users from Australia, Thailand, Japan, and other countries that Unocal has a presence in.
  • Fixed Spectra Logic T50 Tape Carousel Planned project to install Safeguard Easy to over 1000 US users.
  • Managed and monitored the Citrix servers for load balance issues that may cause slowness or other Citrix issues.
  • Communicate plan, progress, and issues in a timely manner .

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787 Lan Jobs

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34. SMS
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low Demand
Here's how SMS is used in Senior Help Desk Specialist jobs:
  • Fix or Reinstall SMS when the installation becomes corrupt or it is missing on a computer.

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12 SMS Jobs

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35. Unix
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low Demand
Here's how Unix is used in Senior Help Desk Specialist jobs:
  • Monitored Unix and Windows servers, fixed configuration issues, ran scripts as needed to sustain operational status and preventative maintenance.
  • Skilled in UNIX command syntax, VI editor, and applications such as SFL, Business Objects.

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195 Unix Jobs

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36. RSA
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low Demand
Here's how RSA is used in Senior Help Desk Specialist jobs:
  • Manage security tokens, users, multiple applications, agents, and resources across physical sites with the RSA Authentication Manager.
  • Provided help desk and phone support for over 2,500 users for the Health Resources and Services Administration (HRSA).

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49 RSA Jobs

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37. Console
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low Demand
Here's how Console is used in Senior Help Desk Specialist jobs:
  • Monitor Banking Center's routers, switches and servers with the HP NNMI (Network Node Manager) Console.
  • Synchronized and setup RSA tokens with RSA Console.
  • Used Remote Desktop Console and Virtual Desktop to troubleshoot hosted Citrix applications.

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14 Console Jobs

No jobs at selected location

38. DOD
demand arrow
low Demand
Here's how DOD is used in Senior Help Desk Specialist jobs:
  • Briefed US Army and DoD Civilian personnel on OPSEC and Information System Assurance policies for workstation usage.
  • Monitored performance to ensure all contractors with non-DOD laptops had access to network resources including print services.
  • Provide end-user desktop support for DOD Civilian and Contractor personnel.
  • Apply DOD-approved system images to desktops in preparation for deployment.

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430 DOD Jobs

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39. SQL
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low Demand
584 SQL Jobs

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40. DNS
demand arrow
low Demand
Here's how DNS is used in Senior Help Desk Specialist jobs:
  • Configured static IP, DNS and WINS settings and connected workstations to network printer.
  • Documented DNS hijacking and DNS connectivity issues using a command line interface.

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1,090 DNS Jobs

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41. Sharepoint
demand arrow
low Demand
Here's how Sharepoint is used in Senior Help Desk Specialist jobs:
  • Help to keep documents and files up to date on the company's SharePoint intranet.

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53 Sharepoint Jobs

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42. User Profiles
demand arrow
low Demand
Here's how User Profiles is used in Senior Help Desk Specialist jobs:
  • Reimaged and restored user profiles when infected with malware or viruses.

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32 User Profiles Jobs

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43. Powerpoint
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low Demand
57 Powerpoint Jobs

No jobs at selected location

44. Password Resets
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low Demand
Here's how Password Resets is used in Senior Help Desk Specialist jobs:
  • Assist with functionality questions, application errors, and password resets on multiple applications throughout the enterprise.
  • Performed administrative duties for UNIX systems including security access (password resets & unlocks).

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216 Password Resets Jobs

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45. Track-It
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low Demand
Here's how Track-It is used in Senior Help Desk Specialist jobs:
  • Record Help Desk calls/issues into Track-It.

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46. PKI
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low Demand
Here's how PKI is used in Senior Help Desk Specialist jobs:
  • Installed and configured almost 100 client PKI certificates increasing productivity dramatically by allowing one click logon to Doc Tracker database.

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47. SAP
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low Demand
Here's how SAP is used in Senior Help Desk Specialist jobs:
  • Worked closely with Kennedy Space Center in troubleshooting SAP and IFMP between the customer and the interface.

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549 SAP Jobs

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48. New Accounts
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low Demand
Here's how New Accounts is used in Senior Help Desk Specialist jobs:
  • Performed account management by activating new accounts and resetting disabled accounts in accordance with operational and security requirements.
  • Managed computer accounts; create new accounts as access rights are approved and delete accounts as individuals separate from the University.
  • Assisted users with policies and procedures for setting up conference calls, new accounts, web/network presentations and Blackberry Enterprise support.

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7 New Accounts Jobs

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49. Software Development
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low Demand
87 Software Development Jobs

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50. POS
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low Demand
Here's how POS is used in Senior Help Desk Specialist jobs:
  • Collaborated with Group Policy to restrict certain actions that posed potential security risks.
  • Assisted in gathering information and creating training documentation for training purposes.
  • Gathered and verified all required customer information for tracking purposes.
  • Manage and monitor BMC Remedy ticketing system and ITSM, increasing positive customer response by 20%.
  • Trouble shoot and resolve migration hardware software and compatibility issues, support post migration support and training.
  • Provide assistance for general inquiries regarding the United States Postal Service, and their related products.
  • Selected to assist with Wilmington Trust Convergence Project which involves creating daily reports for tracking purposes.
  • Served on initial help desk team that lead to positive performance review and service contract renewal.
  • Composed and maintained technical documentation to expand knowledge base and provide resources for product support.
  • Help solve any and all issues with clients as quickly as possible.
  • Ease hard drives for machines that are being disposed of.
  • Maintained composure and patience in face of difficult customer situations.
  • Developed procedures as related to the position.
  • Configure, test, install and train on counter POS (Point of Sales) systems.
  • Install and test multiple new Konica Minolta Printers and learn as much technical troubleshooting abilities from their support staff as possible.

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218 POS Jobs

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Senior Help Desk Specialist Jobs

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20 Most Common Skills For A Senior Help Desk Specialist

Technical Support

18.3%

Computer Hardware

12.3%

Network Printers

7.9%

Remote Access

7.9%

Active Directory

5.5%

Phone Calls

5.3%

Customer Service

4.2%

Email

4.1%

Windows XP

4.0%

Procedures

4.0%

VPN

3.9%

Troubleshoot

3.9%

Laptops

3.2%

Setup

3.2%

Internet

2.3%

Help Desk

2.2%

Citrix

2.2%

Database

2.0%

User Accounts

1.9%

User Interface

1.8%
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Typical Skill-Sets Required For A Senior Help Desk Specialist

Rank Skill
1 Technical Support 14.6%
2 Computer Hardware 9.8%
3 Network Printers 6.3%
4 Remote Access 6.3%
5 Active Directory 4.4%
6 Phone Calls 4.2%
7 Customer Service 3.3%
8 Email 3.3%
9 Windows XP 3.2%
10 Procedures 3.2%
11 VPN 3.1%
12 Troubleshoot 3.1%
13 Laptops 2.6%
14 Setup 2.6%
15 Internet 1.8%
16 Help Desk 1.8%
17 Citrix 1.8%
18 Database 1.6%
19 User Accounts 1.5%
20 User Interface 1.4%
21 Suite 1.3%
22 Symantec 1.2%
23 Desktop 1.1%
24 Trouble Shooting 1.1%
25 PC 1.0%
26 Lotus Notes 0.9%
27 Problem Resolution 0.9%
28 Novell 0.9%
29 Knowledge Base 0.9%
30 Mac 0.8%
31 Tcp/Ip 0.8%
32 Software Issues 0.7%
33 Lan 0.6%
34 SMS 0.6%
35 Unix 0.6%
36 RSA 0.6%
37 Console 0.5%
38 DOD 0.5%
39 SQL 0.5%
40 DNS 0.5%
41 Sharepoint 0.5%
42 User Profiles 0.5%
43 Powerpoint 0.4%
44 Password Resets 0.4%
45 Track-It 0.4%
46 PKI 0.4%
47 SAP 0.4%
48 New Accounts 0.4%
49 Software Development 0.4%
50 POS 0.4%
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26,186 Senior Help Desk Specialist Jobs

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