Top Senior Help Desk Specialist Skills

Below we've compiled a list of the most important skills for a Senior Help Desk Specialist. We ranked the top skills based on the percentage of Senior Help Desk Specialist resumes they appeared on. For example, 9.4% of Senior Help Desk Specialist resumes contained Hardware Issues as a skill. Let's find out what skills a Senior Help Desk Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Senior Help Desk Specialist resumes in 2020. Read below to see the full list.

1. Hardware Issues

high Demand
Here's how Hardware Issues is used in Senior Help Desk Specialist jobs:
  • Provided high quality telephone and e-mail support resolving any necessary software and hardware issues.
  • Investigated and resolved hardware issues, software functionality/connectivity, and email issues in client/server environment
  • Resolved hardware issues, software configuration problems and assisted with application usage questions.
  • Evaluated, resolved incoming end users call experiencing software/hardware issues.
  • Assisted the Store Windows Engineering team in resolving networking/software/hardware issues.
  • Analyzed and diagnosed hardware issues for internal home-based users.

Show More

2. Desk Support

high Demand
Here's how Desk Support is used in Senior Help Desk Specialist jobs:
  • Established help desk support model specifically designed for Epic.
  • Help Desk support all levels.
  • Provide Level 1 and Level 2 Help Desk Support for M&T Bank.
  • Manage helpdesk supporting around 250 users including the affiliate law firm and title company.
  • Designed and overseen the construction of Freeport's Help Desk support center.
  • Provided 24/7 help desk support for Chubb's eBusiness agents, clients and insured's.

Show More

3. Network Printers

high Demand
Here's how Network Printers is used in Senior Help Desk Specialist jobs:
  • Maintain, analyze, troubleshoot, and deploy of new Xerox local and network printers, and other peripherals.
  • Used Terminal Services to support Corporate and remotes sites network printers and Mainframe printers.
  • Support for blackberry devices, external storage devices, network printers and connectivity.
  • Support for Blackberries and Smart phones Maintains multiple print servers and installs network printers Manages knowledge Database for Service Desk
  • Facilitated physical setup and configuration of desktop hardware, software, and local/network printers.
  • Configure network printers; install/remove/configure and test various software and network applications.

Show More

4. Remote Access

high Demand
Here's how Remote Access is used in Senior Help Desk Specialist jobs:
  • Maintained network connectivity and provided user support for Remote Access software as well as performed diagnostic testing between network components.
  • Generated accounts for remote access and various internal applications that reduced network administration's department effort.
  • Resolved technical problems via remote access and effectively communicated technical procedures to the TCA.
  • Exercise remote access capability to perform troubleshooting routines on a specific desktop following user consent !
  • Administered user authentication to network resources & remote access through executing familiarization with RSA Security.
  • Deliver remote technical support by configuring wireless service using remote access software.

Show More

5. Technical Support

high Demand
Here's how Technical Support is used in Senior Help Desk Specialist jobs:
  • Manage team's activities and technical support calls as well as scheduling of multiple teams for 24/7 and holiday coverage.
  • Provide technical support to the Executive Office for Immigration Review (EOIR), US Department of Justice.
  • Provided Help Desk Level 2 technical support to DOE users remotely and on site for hands-on issues.
  • Provided Technical Support to staff members in person, and students via telephone.
  • Provided technical support related to software and hardware.
  • Identified and resolved issues with customers software on their Apple devices , provided technical support for Apple products
  • Respond to technical support calls from Securitas field user and their affiliates.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Active Directory

high Demand
Here's how Active Directory is used in Senior Help Desk Specialist jobs:
  • Provided administrator support in Active Directory.
  • Train, configure settings, and administer active directory to account migration in order to reconfigure Blackberries for new base operations.
  • Developed and maintained Active Directory (AD), Exchange, Domain User/Email IDs to create accounts and ensure network security.
  • Reset passwords, unlocked accounts, added and deleted users from groups, created and deleted users in active directory/hyena.
  • Performed server installation, configuration, administration, support and automation for the Windows 2000 and 2003 Active Directory infrastructure.
  • Experience in account management, resetting network and internet passwords and Active Directory (DRA).
  • Performed administrative duties for As400 and Active Directory (setup/grant security access, controller/devices).
  • Managed Active Directory Group Policy through WSUS for configuration of Automatic Updates client.
  • Maintained windows Active Directory to manage network accounts and applications on servers.
  • Create and maintain all new and current user accounts via Active Directory.
  • Disable all machines in Active Directory that contain overdue IAVA vulnerabilities.
  • Managed Active Directory implementation with over 1000 machines and 2000 users.
  • Create GPO's for Office 2010 deployment and Active Directory management.
  • Create new users and computers in Active Directory.
  • Unlocked network accounts via Active Directory.
  • Maintained network accounts and e-mail accounts in Active Directory and Exchange 5.5 Maintained WebEx user accounts and billing.
  • Perform administrative tasks, such as resetting passwords for Novell, Active Directory and Lotus Notes.
  • Created and disabled users in Active Directory, Salesforce, Google, Intercall, Docusign, and Rackspace email hosting.

Show More

7. Phone Calls

high Demand
Here's how Phone Calls is used in Senior Help Desk Specialist jobs:
  • Updated, acknowledged and properly notate all e-mail traffic, and phone calls.
  • Managed the answering of incoming customer phone calls and e-mails courteously and expeditiously and assured tickets were created and assigned appropriately.
  • Answered telephone calls to assist computer users encountering problems and user inquiries regarding computer software or hardware operation to resolve issues.
  • Perform other tasks outside of answering application support phone calls, including after call processing documentation and administrative tasks.
  • Placed follow-up phone calls to clients requesting project work for clarification and information enhancement.
  • Performed administrative duties, including receiving mail, making telephone calls and sending/receiving facsimiles.

Show More

8. Email

high Demand
Here's how Email is used in Senior Help Desk Specialist jobs:
  • Help desk technician responding to between 60-80 calls/emails a day resolving user's technical support issues while providing exceptional customer service.
  • Support over 3.500 users via phone and email to resolve software issues in a timely and accurate manner.
  • Assist users recover corrupted personal email folders (PST) and retrieving of corrupted e-mail when possible.
  • Provided professional and courteous customer support via priority 900 and 800 line, fax and email.
  • Answered calls and emails dealing with said issues and created tickets to log those issues.
  • Administered weekly backups of file and email servers and conducted file recovery jobs.
  • Assisted employees with technical support and processed employee requests via phone and email.
  • Resolved computer problems in person, via phone, remotely and over email.
  • Supported national and international remote users via (phone/email/on call).
  • Conducted staff training for email encryption and procedures.
  • Monitored network and SMTP email gateway.
  • Support is offered via telephone, email, or live chat and resolved within a designated timeframe.
  • Experience with Barricuda Spam Email Filter.
  • Identify and resolve email synchronization issues for all mobile devices including iPhones/iPads, BlackBerries and Android devices.

Show More

9. Troubleshoot

high Demand
Here's how Troubleshoot is used in Senior Help Desk Specialist jobs:
  • Supported Outlook 2007/Exchange 2003 including troubleshooting connectivity and setting up mailboxes.
  • Troubleshooted complex software and hardware issues in corporate environment.
  • Performed troubleshooting with field user computer-assisted software.
  • Assisted the programmers with troubleshooting proprietary software.
  • Provided network troubleshooting to include 28 local and remote servers, switches, routers, cabling and other network peripheral devices.
  • Build, Set-up, Install, Configure and Troubleshoot Equipment for Vital Record Offices (On-site and In-house).
  • Performed technical troubleshooting, for hardware/software for BLS and State users and resolve the issue(s).
  • Created knowledge and educational documents to help resolve issues, or give insight on how to troubleshoot issues.
  • Managed the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
  • Worked closely with Kennedy Space Center in troubleshooting SAP and IFMP between the customer and the interface.
  • Escalated tickets using Remedy to appropriate 3rd level server group providing all relevant troubleshooting steps.
  • Perform troubleshooting and maintenance on network and server equipment related to user requests and incidents.
  • Assisted Vendor in troubleshooting install issues, maintenance request, and replacement of parts.
  • Learned a wide range of support abilities and advance troubleshooting tactics.
  • Perform complex troubleshooting of hardware, software, and operating systems.
  • Installed, configured and troubleshoot Blackberry (6710) device.
  • Interacted with Network group to troubleshoot network related problems.
  • Perform software troubleshooting and contact service providers for problems.
  • Worked with escalated support tiers to troubleshoot issues.
  • Assist customers troubleshooting Gilbarco VeederRoot equipment at various locations in a call center environment.

Show More

10. VPN

high Demand
Here's how VPN is used in Senior Help Desk Specialist jobs:
  • Blackberry tethering, Version Management, VPN client, Assist customers with encryption and data recovery procedures.
  • Implemented and trained remote users on VPN network which greatly reduced calls to the Help Desk.
  • Assisted with connectivity to LAN using Cisco VPN, Cable modem, or DSL.
  • Produced VPN Servers, Window Fax and Scan Server, Website for Graduation.
  • Resolved issues with VPN connectivity and remote user access to network resources.
  • Installed, configured and maintain VPN for 22 recruiting stations.
  • Configured remote users for either VPN or Web Access enabling them to connect to Warnaco servers and Exchange.
  • Installed, configured, and support either a VPN or Citrix server solution at Client sites.
  • Fixed Outlook, VPN and Network Login connectivity.
  • Assist VPN users with being able to login to VPN.

Show More

11. Windows XP

high Demand
Here's how Windows XP is used in Senior Help Desk Specialist jobs:
  • Troubleshooted hardware, software and connectivity issues for Windows XP/Vista, various medical and software applications.
  • Install and maintain Windows XP and 7 operating systems.
  • Provide distributed desktop support and infrastructure maintenance, installation services, and problem resolution with Windows XP operating system.
  • Provided excellent end user support on different applications on the Windows XP Professional/Vista Business Ultimate and Macintosh OSX/Tiger platforms.
  • Created/deleted/moved Windows XP/Vista/7 domain accounts and Exchange mailboxes for new and terminated users via Active Directory.
  • Provide support in Microsoft Windows XP Professional/Windows7 64-Bit Enterprise environment.

Show More

12. Customer Service

high Demand
Here's how Customer Service is used in Senior Help Desk Specialist jobs:
  • Received the Suzuki Customer Service Award for outstanding customer service and dedication.
  • Handled all problem escalations from help desk staff to ensure a high degree of customer satisfaction with technology and customer service.
  • Maintained in-depth knowledge of all conferencing web and self-service products in order to deliver excellent customer service in timely manner.
  • Generated and completed Help Desk tickets for a variety of customer services, Open and close Trouble tickets.
  • Handled customer service support, while facilitating and leading conference calls with customers and other departments.
  • Established good customer service experience and relation with repeat customer contacts due to good service.
  • Selected to mentor Help Desk team to increase professionalism, accountability, and customer service.
  • Implement ITIL strategies to improve customer service, cost savings and continual service improvement.
  • Maintained attendance, timeliness, and provided immediate and helpful customer service.
  • Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion and provide excellent customer service.

Show More

13. Laptops

high Demand
Here's how Laptops is used in Senior Help Desk Specialist jobs:
  • Assisted users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
  • Imaged all Laptops with a standard configuration and verify the newly imaged system functioned normally.
  • Applied updates and security patches to all laptops and computers on DTRA network.
  • Configured and tested PC's and laptops for LAN and external dial-up connections.
  • Performed adding and removing computers and laptops from the DTRA domain.
  • Installed, setup, configured laptops for Remote Connectivity.

Show More

14. Setup

high Demand
Here's how Setup is used in Senior Help Desk Specialist jobs:
  • Coordinated ordering with Verizon for new cell phones and service and walked clients through setup.
  • Handled setup and configuration of office hardware and network.
  • Provided Blackberry support and accessed the Blackberry Enterprise Server (BES) to setup new and remove accounts.
  • Maintained and setup servers in a VMWare environment.
  • Help setup and modify users to the Avaya Phone System and Blackberry's.
  • Sole hardware and software research/recommendations/acquisition/distribution/installation/setup.

Show More

15. Internet

average Demand
Here's how Internet is used in Senior Help Desk Specialist jobs:
  • Maintained thorough knowledge of available vendor websites to manage Internet accounts efficiently.
  • Displayed skills while troubleshooting/resolving Internet connectivity and general software/hardware issues.
  • Resolved problems with the Time Warner Communications high-speed Internet infrastructure.
  • Assisted field cable technicians with signal and hardware issues that would prevent the customer from connecting to the Internet.
  • Helped maintain and upgrade servers and Internet dial-up equipment.
  • Provided secure/non-secure internet protocol router network connectivity.

Show More

16. Citrix

average Demand
Here's how Citrix is used in Senior Help Desk Specialist jobs:
  • Supported remote VDI and local Citrix users.
  • Provided helpdesk support for 150 proprietary applications and 8,000 team members using skill-based routing, Citrix applications, and Remedy software.
  • Managed and monitored the Citrix servers for load balance issues that may cause slowness or other Citrix issues.
  • Provided user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.
  • Provide CITRIX support in some of our client environments as it was used to deliver solutions.
  • Supported remote users with CITRIX and MYED Remote connection tools.

Show More

17. Database

average Demand
Here's how Database is used in Senior Help Desk Specialist jobs:
  • Provided instruction to functional users on database and file accessing techniques, search strategies, data processing, and network usage.
  • Helped modify the automated DD 2875 application/database to accommodate our RAMPOD user's needs.
  • Diagnose, identify, isolate and analyze problems utilizing the database records.
  • Access Database, Info Path forms design, integration and maintenance.
  • Collect and record surveys sent to users in the database.
  • Track and log calls using remedy problem management database.
  • maintain informational database on all parts and peripherals.
  • Detailed information about the support that was provided was notated in Campus Vue, an Access Database, and TrackIT Database.
  • Logged, tracked, and updated all client Service Requests in Seibel database and IT Tracker spreadsheet.
  • Installed and configured almost 100 client PKI certificates increasing productivity dramatically by allowing one click logon to Doc Tracker database.

Show More

18. User Accounts

average Demand
Here's how User Accounts is used in Senior Help Desk Specialist jobs:
  • Added and disabled user accounts, and MS Exchange mailbox creation and permissions.
  • Created, maintained and verified network user accounts and Microsoft Exchange accounts.
  • Created user accounts in ADS and created mailboxes in Exchange 2003.
  • Administered user accounts; developed training courseware, and maintenance/analysis of trouble tickets.
  • Created new user accounts ensuring correct security profile, updated existing accounts, and ensured proper signature authorization.
  • Used Active Directory to create/modify user accounts, security groups, and distribution list to protect company proprietary information.

Show More

19. End User

average Demand
Here's how End User is used in Senior Help Desk Specialist jobs:
  • Created documentation of installation and setup procedures for all end user applications.
  • Assisted with testing of updated Documentation tool, as well as provided feedback on issues concerning new end user equipment.
  • Ordered phone systems for satellite locations and traveling to these locations and training end users on the new phone systems.
  • Managed incoming calls daily, and provided friendly customer service for over 200 end users on government facility.
  • Advised and assisted non-technical end users with efficient and effective ways to use technology for better production.
  • Administer moves, additions, changes and removals for end user devices in the infrastructure.
  • Challenged to provide rapid advanced technical response for end user Mac and PC support.
  • Provide end user support, and software, hardware and network assistance.
  • Identify, research, define, and document end users concerns.
  • Prepared and maintained spreadsheet of issues and resolutions for end users.
  • Adjust work hours accordingly to accommodate end users and coworkers.
  • Provide technical training to end users as needed.
  • Provided end user support for telecommunications client of Convergys.

Show More

20. Suite

average Demand
Here's how Suite is used in Senior Help Desk Specialist jobs:
  • Supported to staff members for company software such as Citrix, Campus Vue, Five 9, Adobe Suite Software.
  • Experienced in; - VMware virtualization suites (VMware and Hyper V) - SQL Server (MySQL)
  • Leveraged subject matter technical expertise with Microsoft operating systems and Microsoft Office suite, supporting end-users in learning new features.
  • Installed and configured interface applications for data transfer between medical systems and application suite as well as digital dictation system interfaces.
  • Installed MS office suite applications and troubleshot application installation problems and answered end-user questions related to customizing applications.
  • Provided software/hardware analysis for issues using BMC Remedy Service Management Suite for tracking purposes.

Show More

21. Symantec

average Demand
Here's how Symantec is used in Senior Help Desk Specialist jobs:
  • Provided anti-virus support for local and remote users by using Symantec anti-virus software.
  • Assist with Symantec server administration and maintenance.
  • Worked with Information Security Team to create incident response processes for handling of Symantec IPS alerts by help desk.
  • Image (Symantec Ghost), configure, and upgrade suitable computers for deployment.
  • Worked extensively with Symantec Ghost Servers and Imaging clients.
  • Performed Symantec Backup Exec 11d for Windows Servers.

Show More

22. Desktop

average Demand
Here's how Desktop is used in Senior Help Desk Specialist jobs:
  • Performed troubleshooting for Windows XP desktop and Microsoft Domain network issues involving network connectivity and PC software/hardware issues.
  • Supervised junior help desk/desktop support staff, assigned tickets escalated tickets to different level based on priority.
  • Set up a complete network environment for 60 laptops/desktops including the server rack with server blades and handled 100+ CAT6 cables.
  • Worked closely with the 3rd level desktop support group, Production support group and Network Operations group on escalated problems.
  • Resolved technical and business issues across multiple technical areas relating to the extension of desktop technology throughout the company.
  • Re-imaged and rebuilt laptops and desktops for new employees coordinate with team for Installation of hardware and software deployments.
  • Created flow charts and repaired desktop, and laptops, secured desktops, ordered parts from partnering company.
  • Performed UAT testing for varies desktop applications, bill formats, and rate plans using varies user cases.
  • Implement production imaging and Data migration for all desktop and Laptops managing with Active Directory and SCCM.
  • Assisted office with desktop support with PC repair, server maintenance and use of active directory.
  • Install and maintain hardware and software for full line of Microsoft and Apple Macintosh desktop application.
  • Help Desk support, troubleshooting password reset, desktop computers, and network printer issues.
  • Use remote access technology to resolve server and desktop related issues at client's location.
  • Access end user desktops remotely to assist with installing, configuring and maintaining software applications.
  • Managed technical, desktop, and network support for inbound and outbound calls.
  • Migrated company desktops from MS Windows XP to MS Windows 7.
  • Work as a Desktop Support Technician when they need extra help.
  • Train and assist users in operation of desktop hardware and software.
  • Created and maintained imaging process for multiple desktop and laptop systems.
  • Provided remote assistance using Go to assist and Remote Desktop.

Show More

23. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Senior Help Desk Specialist jobs:
  • Point of contact to submit network trouble tickets, making sure all issues was resolved.
  • Assist the Telephone Control Officers by entering telephone-related trouble tickets and work orders.
  • Responded to first and second-level trouble tickets from the Help Desk.
  • Identified problems and opened trouble tickets using C2Remedy Trouble Ticket Software.
  • Assigned call trouble tickets to floor technicians using Royal Blue Helpdesk for windows.
  • Document technical fixes or process improvements .Create, update and close Remedy trouble tickets.

Show More

24. Computer Hardware

average Demand
Here's how Computer Hardware is used in Senior Help Desk Specialist jobs:
  • Test and analyzed computer hardware and software malfunctions to resolve problems.
  • Inaugurated, modified, and repairs computer hardware.
  • Maintain and administer computer networks and related computing environments including computer hardware, system software, application software, and configurations.
  • Resolved a variety of microcomputer hardware/software applications and local area networking questions and problems for remote and local users.
  • Performed major upgrades of computer hardware and software systems, installed wireless network and redesigned backup and disaster recovery systems.
  • Purchased, configured, and installed new and recycled computer hardware, upholding corporate standards for system compatibility and stability.

Show More

25. PCS

average Demand
Here's how PCS is used in Senior Help Desk Specialist jobs:
  • Test, image, and clean PCs, laptops, and other related hardware.
  • Imaged PCs and laptops using Microsoft Light Touch Deployment Services.
  • Selected Contributions: Deployed over 80 PCs and 10 Mac in half the time the company's client had originally estimated.
  • Cut deployment time of new PCs 80% by creating images using both Ghost and Novell Zenworks software.
  • Help setup and deployed PCs with Bloomberg Professional installed for the company's trading floor.
  • Resolved technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.

Show More

26. Lotus Notes

average Demand
Here's how Lotus Notes is used in Senior Help Desk Specialist jobs:
  • Assist in Microsoft Exchange to IBM Lotus Notes conversion project.
  • Investigated outstanding problems and documented detailed findings in Lotus Notes knowledge database; analyzed production outages / issues.
  • Executed advanced support for Lotus Notes Mail services adhering to company standards as defined by many organizations.
  • Administer Lotus Notes Network Operations/Help Desk documentation database including creating and reviewing documentation.
  • Supported various software applications to include proprietary tax auditing software and Lotus Notes.
  • Provide level two Lotus Notes/Blackberry support to a 32,000 networked end-user environment.

Show More

27. Technical Assistance

average Demand
Here's how Technical Assistance is used in Senior Help Desk Specialist jobs:
  • Created Standard Operating Procedures for document markings and inventory control procedures and provided technical assistance and clarifications to other team members.
  • Read technical manuals, interacted with users, and performed computer diagnostics to investigate/resolve problems and deliver technical assistance and support.
  • Acquired strong customer support experience through servicing an entertainment-industry client and by providing training and technical assistance for end users.
  • Read technical manuals, investigated and resolved challenges by conducting computer diagnostics to provide technical assistance and support for users.
  • Research questions using available information* Prepare activity reports* Respond to requests for technical assistance in person, via phone, electronically.
  • Experience with multiple technologies or environments in providing technical assistance to computer system users via telephone or remote location.

Show More

28. Knowledge Base

average Demand
Here's how Knowledge Base is used in Senior Help Desk Specialist jobs:
  • Composed and maintained technical documentation to expand knowledge base and provide resources for product support.
  • Write knowledge base articles on common issues.
  • Track issues to resolution updating the internal knowledge base and/or communicating lessons learned with relevant business units.
  • Administer the technical document repository ensuring currency and accuracy of product knowledge base and troubleshooting procedures.
  • Track issues to resolution updating the internal knowledge base and/or communicating lessons learned with relevant business units.
  • Performed advanced troubleshooting in accordance with established procedures and Knowledge Base documentation.

Show More

29. Novell

average Demand
Here's how Novell is used in Senior Help Desk Specialist jobs:
  • Served as Novell network administrator.
  • Facilitated creation of internal Help Desk providing single point of contact for over 200 users on mixed Novell 5.1/Windows NT4 network.
  • Worked on multiple system platforms (AS400, IBM/PC, Novell Netware).
  • Provide end users with technical hardware and software support by troubleshooting problems that may occur on the NOVELL network.
  • Maintained system backups, troubleshoot, network connectivity, and software integrity in WIN NT/ NOVELL CLIENT environment.
  • Managed all incoming contract client calls in reference to UNIX and NOVELL integration systems for software troubles.

Show More

30. Problem Resolution

low Demand
Here's how Problem Resolution is used in Senior Help Desk Specialist jobs:
  • Facilitate day-to-day service for problems reported to customer services and ensure follow through to problem resolution.
  • Act as a product liaison for major products and facilitate problem resolution involving software/hardware vendors.
  • Coordinate vendor activity related to problem resolution.
  • Evaluated and introduced new processes and tools into the Global Service Desk to enhance problem resolution and eliminate manual administrative functions.
  • Provided one-on-one end-user problem resolution over the phone for District approved Computer (PC) software.
  • Talk to customers with complaints, problem resolution, and intricate trading needs or questions.
  • Prepared RKM articles and instruction on problem resolution for Epic.

Show More

31. Mac

low Demand
Here's how Mac is used in Senior Help Desk Specialist jobs:
  • Authorized to add or remove MAC addresses of ADP equipment to DTRA VLAN networks.
  • Ease hard drives for machines that are being disposed of.
  • Tested agency's standard software on Vista and Mac computers.
  • Created and deployed client machine images.
  • Supported MAC OSx systems to troubleshoot software applications and e-mail clients.
  • Experience troubleshooting Mac OS, Blackberry, iPhone, iPad including Junos and Airwatch.

Show More

32. Tcp/Ip

low Demand
Here's how Tcp/Ip is used in Senior Help Desk Specialist jobs:
  • Maintain network security and performance optimization requirements encompassing security patch applications and DNS-DHCP-TCP/IP network troubleshooting.
  • Configured TCP/IP and Microsoft Active Directory including user and resource management.
  • Established protocols for support of TCP/IP/Dial customers in coordination with Senior Management.
  • Wired and wireless TCP/IP network configuration and troubleshooting.
  • Managed TCP/IP based campus data communications facilities.
  • Maintained and monitored support for TCP/IP network configurations.

Show More

33. Computer System

low Demand
Here's how Computer System is used in Senior Help Desk Specialist jobs:
  • Monitored replication and Analyzed system logs and identifying potential issues with computer systems.
  • Provided tech support to computer system users by answering users' questions.
  • Provided general operational instructions for users on various software applications and trained users in the use of newly installed computer systems.
  • Supported all technical and application activities across multiple laboratory computer systems to ensure high reliability, efficiency, and cost effectiveness.
  • Monitored computer systems and provided computer assistance for general aviation pilots using Weather and Flight Planning software and Internet access.
  • Managed and performed equipment relocation, installation, expansion, connection/disconnection, upgrades, and preventive maintenance of computer systems hardware.

Show More

34. LAN

low Demand
Here's how LAN is used in Senior Help Desk Specialist jobs:
  • Plan and implement PC upgrades including configuring & installing manually Government proprietary software and Commercial off-the-Shelf software packages.
  • Developed technical support plan for division and implemented support, security and inventory management procedures.
  • Reference point and collaborator for all department project plans and proposed processes as well as project oversight for all department members.
  • Completed service requests such as the installation and configuration of over 1000 new units to be connected to LAN.
  • Trained and coached associates on new rate plans, new processes, products and services.
  • Provide administrative support to the OFLC Atlanta National Processing Center.
  • Activated ports within LAN closet establishing network connection.
  • Conduct balance transfers from account to account.
  • Provide LAN support at customers' site.
  • Planned COBIT implementation for IT Governance.
  • Provided support for international users from Australia, Thailand, Japan, and other countries that Unocal has a presence in.
  • Fixed Spectra Logic T50 Tape Carousel Planned project to install Safeguard Easy to over 1000 US users.
  • Communicate plan, progress, and issues in a timely manner .

Show More

35. Phone System

low Demand
Here's how Phone System is used in Senior Help Desk Specialist jobs:
  • Install all and setup all new users in the firms centralized/mesh Cisco telephone system network.
  • Train all sales and customer service representatives on new policies/procedures and new phone system and agent program.
  • Administer cell phone systems using Exchange Active Sync.
  • Served as backup to the Telecommunications Manager using the Nortel Meridian Option 61 Phone System.
  • Manage all onsite work for data and phone system adds/moves/changes.
  • Document and maintain Nortel Meridian PBX Phone System

Show More

36. Unix

low Demand
Here's how Unix is used in Senior Help Desk Specialist jobs:
  • Monitored Unix and Windows servers, fixed configuration issues, ran scripts as needed to sustain operational status and preventative maintenance.
  • Skilled in UNIX command syntax, VI editor, and applications such as SFL, Business Objects.
  • Leveraged extensive experience in multiple operating environment including mainframe connectivity and security, Windows NT/2000 workstation and server and UNIX.
  • Supported internal customers in implementing specialized systems including HP UNIX, and company legacy mainframe systems.
  • Provide Unix system support for servers supporting document management generation, archival, and distribution.
  • Created and administered all user security access requests within the Windows/UNIX environment.

Show More

37. RSA

low Demand
Here's how RSA is used in Senior Help Desk Specialist jobs:
  • Provided help desk and phone support for over 2,500 users for the Health Resources and Services Administration (HRSA).
  • Instructed existing/new/temporary employees concerning setting up, utilizing and confirming company issued RSA SecurID soft token is working properly.
  • Assured proper security and authorization for shipments, oversaw tracking, and monitored cross-border transportation activities.
  • Collected information through customer conversation, accessing support tools and additional support staff if needed.
  • Administered user authentication to network resources & remote access through executing familiarization with RSA Security.
  • Supervised and oversaw personnel in installing, configuring and maintaining 1,200 users and/or workstations.

Show More

38. SMS

low Demand
Here's how SMS is used in Senior Help Desk Specialist jobs:
  • Installed and configured software applications remotely using Microsoft SMS.
  • Configured and maintained remote users with Active Directory and MS SMS application launcher.
  • Promoted to NT Server administrator with ownership of BackOffice SMS administrator functions.
  • Used SMS remote tools to trouble shoot issues on client's computers.
  • Managed the technical deployment of Windows XP to 900+ end-user computers including the deployment of application packages via SMS 2.0.
  • Use of SMS to update and configure existing desktop/server OS platforms to ensure MS compatibility & functionality.

Show More

39. SQL

low Demand
Here's how SQL is used in Senior Help Desk Specialist jobs:
  • Have experienced performing daily accounting and inventory management and programmed web sites in a ColdFusion and SQL environment.
  • Administered a ticketing system MySQL database, including configuration, maintenance, backup and restoration.
  • Provide incident recognition, troubleshooting, installation, configuration, and SQL database management.
  • Simplified periodic progress report generation utilizing Excel and SQL knowledge.
  • Researched initial database issues using Microsoft SQL Query Analyzer.
  • Handled inbound customer calls regarding proprietary SQL-based software.

Show More

40. Console

low Demand
Here's how Console is used in Senior Help Desk Specialist jobs:
  • Developed and managed company distribution list in Active Directory and maintained accounts using Active Directory/Exchange Management Console.
  • Provided Network administration including Active Directory and Exchange Management Console.
  • Managed email accounts and distribution lists using the Exchange Console.
  • Managed customer's accounts through Active Directory console.
  • Monitor Banking Center's routers, switches and servers with the HP NNMI (Network Node Manager) Console.
  • Synchronized and setup RSA tokens with RSA Console.

Show More

41. DNS

low Demand
Here's how DNS is used in Senior Help Desk Specialist jobs:
  • Played key role on team that re-designed the IP addressing scheme, DNS and WINS for 15 remote offices.
  • Investigated and repaired all network-related concerns, including repairing hardware, resolving DNS and DHCP issues, and regulating bandwidth usage.
  • Assigned Static IP Address resolved DNS issues, monitored Web server systems, FTP, news and mail servers.
  • Manage Windows based Server Operating systems with different Roles like AD, DNS, File, and DHCP Server.
  • Manage Web Hosting and DNS registration for internal and external customers.
  • Installed and configured DHCP, DNS, Dynamic and Static IP's, and WAN/LAN and Wireless networks.

Show More

42. DOD

low Demand
Here's how DOD is used in Senior Help Desk Specialist jobs:
  • Provide end-user desktop support for DOD Civilian and Contractor personnel.
  • Apply DOD-approved system images to desktops in preparation for deployment.
  • Managed and ensured the security of critical classified documents and computer systems vital to DoD functionality.
  • Assisted DOD personnel by remotely diagnosing problems and providing resolutions for technical and service-related issues.
  • Maintain all facets of Operational security for Military/DOD environments.
  • Worked with Network Administrators to accommodate our DOD network with port forwarding and TCP/IP traffic.

Show More

43. Sharepoint

low Demand
Here's how Sharepoint is used in Senior Help Desk Specialist jobs:
  • Help to keep documents and files up to date on the company's SharePoint intranet.
  • Administered SharePoint application throughout organization, serving as subject matter expert involving security, training, site design and functionality.
  • Ensured customer satisfaction by managing SharePoint portal resulting in the correction of many IT hardware/software related errors through troubleshooting.
  • Created a SharePoint document repository for all legacy system information, configuration, and associated processes.
  • Provided SharePoint assistance for password resets for clinic users and assisted with locating documents within SharePoint.
  • Set up an implementation of Microsoft SharePoint platform for use as a Knowledge Management repository.

Show More

44. User Profile

low Demand
Here's how User Profile is used in Senior Help Desk Specialist jobs:
  • Reimaged and restored user profiles when infected with malware or viruses.

Show More

45. Powerpoint

low Demand
Here's how Powerpoint is used in Senior Help Desk Specialist jobs:
  • Conducted training for the command's Job Qualification Requirements program utilizing Microsoft PowerPoint.
  • Utilized PowerPoint to perform presentation presenting new development for company growth.
  • Wrote/designed curricula, exams, PowerPoint presentations, and support documents.
  • Assisted users with the installation and operation of all Microsoft Office Products (Word, Excel, PowerPoint and Outlook).
  • Created PowerPoint training guides to assist customer and IT personnel with setting up scan-to-email and scan-to-file functions in various customer environments.
  • Created PowerPoint presentations for my manager to help keep upper management aware of all changes and progress within the Support Center.

Show More

46. Level Support

low Demand
Here's how Level Support is used in Senior Help Desk Specialist jobs:
  • Promoted to Sr. Help Desk Specialist in 2006 and assumed leadership responsibility of a lower level support technician.
  • Provided first and second level support and training for CRM customers via phone and in person.
  • Received incoming customer calls and provided first and second level support.
  • Provide 2nd level support for escalated issues.
  • Facilitated resolution of escalated issues through proper levels by identifying and contacting appropriate next level support for issue notification.
  • Tracked problems and user requests through an automated software system and appropriately assigned tickets to appropriate level support.

Show More

47. Password Resets

low Demand
Here's how Password Resets is used in Senior Help Desk Specialist jobs:
  • Assist with functionality questions, application errors, and password resets on multiple applications throughout the enterprise.
  • Performed administrative duties for UNIX systems including security access (password resets & unlocks).
  • Manage Active Directory user account creation, modifications, password resets, organizational units, group policies/containers, and security controls.
  • Handled technical troubleshooting within an enterprise environment including system crashes, slowdowns, system upgrades password resets and hardware/software installation.
  • Assisted staff by explaining future problem prevention methods Preformed password resets and created new users Resolved computer connectivity issue
  • Perform access and data management functions in updating and granting security access in Active Directory including password resets.

Show More

48. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Senior Help Desk Specialist jobs:
  • Managed through use of WSUS software updates for Microsoft Windows operating systems and software.
  • Provide installation, configuration and support of corporate image based on Microsoft Windows 7 operating system.
  • Created and maintained Operating System Images supporting the implementation of new Microsoft Windows Operating Systems.
  • Performed Microsoft Windows Operating System Upgrades.
  • Managed software update service for Microsoft Windows operating systems and other Microsoft software.
  • Imaged and deployed dual boot system partition using Microsoft Windows XP/7, and UNIX/LINUX system.

Show More

49. Track-It

low Demand
Here's how Track-It is used in Senior Help Desk Specialist jobs:
  • Record Help Desk calls/issues into Track-It.

Show More

20 Most Common Skill For A Senior Help Desk Specialist

Hardware Issues12%
Desk Support11.5%
Network Printers8.6%
Remote Access8.6%
Technical Support8%
Active Directory6%
Phone Calls5%
Email4.5%

Typical Skill-Sets Required For A Senior Help Desk Specialist

RankSkillPercentage of ResumesPercentage
1
1
Hardware Issues
Hardware Issues
9.4%
9.4%
2
2
Desk Support
Desk Support
9%
9%
3
3
Network Printers
Network Printers
6.8%
6.8%
4
4
Remote Access
Remote Access
6.7%
6.7%
5
5
Technical Support
Technical Support
6.3%
6.3%
6
6
Active Directory
Active Directory
4.7%
4.7%
7
7
Phone Calls
Phone Calls
3.9%
3.9%
8
8
Email
Email
3.5%
3.5%
9
9
Troubleshoot
Troubleshoot
3.3%
3.3%
10
10
VPN
VPN
3.3%
3.3%
11
11
Windows XP
Windows XP
3%
3%
12
12
Customer Service
Customer Service
2.8%
2.8%
13
13
Laptops
Laptops
2.8%
2.8%
14
14
Setup
Setup
2.8%
2.8%
15
15
Internet
Internet
1.9%
1.9%
16
16
Citrix
Citrix
1.9%
1.9%
17
17
Database
Database
1.7%
1.7%
18
18
User Accounts
User Accounts
1.6%
1.6%
19
19
End User
End User
1.5%
1.5%
20
20
Suite
Suite
1.4%
1.4%
21
21
Symantec
Symantec
1.3%
1.3%
22
22
Desktop
Desktop
1.2%
1.2%
23
23
Trouble Tickets
Trouble Tickets
1.1%
1.1%
24
24
Computer Hardware
Computer Hardware
1.1%
1.1%
25
25
PCS
PCS
1.1%
1.1%
26
26
Lotus Notes
Lotus Notes
1%
1%
27
27
Technical Assistance
Technical Assistance
0.9%
0.9%
28
28
Knowledge Base
Knowledge Base
0.9%
0.9%
29
29
Novell
Novell
0.9%
0.9%
30
30
Problem Resolution
Problem Resolution
0.9%
0.9%
31
31
Mac
Mac
0.9%
0.9%
32
32
Tcp/Ip
Tcp/Ip
0.8%
0.8%
33
33
Computer System
Computer System
0.7%
0.7%
34
34
LAN
LAN
0.7%
0.7%
35
35
Phone System
Phone System
0.6%
0.6%
36
36
Unix
Unix
0.6%
0.6%
37
37
RSA
RSA
0.6%
0.6%
38
38
SMS
SMS
0.6%
0.6%
39
39
SQL
SQL
0.6%
0.6%
40
40
Console
Console
0.6%
0.6%
41
41
DNS
DNS
0.6%
0.6%
42
42
DOD
DOD
0.6%
0.6%
43
43
Sharepoint
Sharepoint
0.5%
0.5%
44
44
User Profile
User Profile
0.5%
0.5%
45
45
Powerpoint
Powerpoint
0.4%
0.4%
46
46
Level Support
Level Support
0.4%
0.4%
47
47
Password Resets
Password Resets
0.4%
0.4%
48
48
Microsoft Windows
Microsoft Windows
0.4%
0.4%
49
49
Track-It
Track-It
0.4%
0.4%

24,578 Senior Help Desk Specialist Jobs

Where do you want to work?