Top Senior Help Desk Technician Skills

Below we've compiled a list of the most important skills for a Senior Help Desk Technician. We ranked the top skills based on the percentage of Senior Help Desk Technician resumes they appeared on. For example, 10.1% of Senior Help Desk Technician resumes contained Computer Hardware as a skill. Let's find out what skills a Senior Help Desk Technician actually needs in order to be successful in the workplace.

The six most common skills found on Senior Help Desk Technician resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Senior Help Desk Technician jobs:
  • Plan and coordinate of the removal, movement, and/or installation of computer hardware and software.
  • Tested and installed of computer hardware and software applications and ensured software applications meet end user requirements.
  • Answered technical questions and performing troubleshooting regarding the use and identification of personal computer hardware and software related to network communications.
  • Helped develop new security products for sale and service Trained and acquired knowledge and experience of networking and computer hardware/software repair.
  • Maintained, analyzed, troubleshoot and repaired/replaced/ upgraded operating systems, application software, and computer hardware and peripherals.
  • Analyze existing requirements and provide recommendations for acquisition, implementation, and maintenance of computer hardware and software.

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2. Desk Support

high Demand
Here's how Desk Support is used in Senior Help Desk Technician jobs:
  • Provided Tier I & II level help desk support for 7000+ users at Peterson AFB, registering a zero complaint record.
  • Accomplished Senior Help Desk professional with 10+ years experience in Computer Operations, Technical and Help Desk support.
  • Team lead for IT help desk support for industry leading project management training firm with over 400 employees.
  • Provided help desk support for Bath Iron Works employees on all various hardware and software issues.
  • Delivered help-desk support function for hardware, software, and overall system problems and related issues.
  • Performed all phases of Network Help Desk support for users relating to on-line network problems.
  • Transitioned service desk support for new account, eBay, to CSC's service desk.
  • Provided senior help desk support to the Department of Defense, Missile Defense Agency.
  • Provide leadership on team projects to enhance Help Desk support capability.
  • Provide help desk support for Store Windows Engineering team.
  • Trained and supervised the Jr. Help Desk Support Technician.
  • Provide level 2 help desk support for 1000 users.
  • Level 2 Help Desk support for End users.
  • Provide help desk support for hospital employees.
  • Help desk support took up 50% of time.
  • Worked as a Level 2 network helpdesk support specialist in a 500 user, NT 4.0 based wide area network.
  • Help Desk Support for Ft. Rucker Military Base (5500+ Users and Computers).
  • Provided technical Helpdesk support via telephone, remotely, online and face to face.
  • Level I/II Helpdesk Support for Bureau of Labor Statistics.
  • Help Desk support, tiers 1-3 Service Ticket system Remote connection clients Domain and application migration of purchased companies

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3. Network Printers

high Demand
Here's how Network Printers is used in Senior Help Desk Technician jobs:
  • Assist with setup and configuration of desktop hardware and software and local and network printers.
  • Performed general troubleshooting of the operating system, applications and local and network printers.
  • Maintain network printers and troubleshoot Local Area Network (LAN) related problems.
  • Maintained and provided troubleshooting on local and network printers.
  • Located restored files installing network printers and setting default Printer/Tracking/creating/closing all tickets via UTT System with very little Supervision.
  • Provided installation, configuration and hardware troubleshooting of local and network printers.

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4. Technical Support

high Demand
Here's how Technical Support is used in Senior Help Desk Technician jobs:
  • Developed highly effective technical support team to ensure first time resolution of customer problems.
  • Developed technical manual on the installation of equipment and technical support.
  • Provided comprehensive technical support services to support center customers.
  • Obtained understanding of procedures in offering effective technical support.
  • Give Corporate level technical support nationwide.
  • Provide technical leadership and support to end users as part of technical support group that focuses on delivering high-quality customer support.
  • Provided technical support for company facilities through North America, managing up to 15 calls per day through HP Service Center.
  • Provided IT solutions for an online curriculum provider with 400 staff while resolving up to seventy weekly technical support tickets.
  • Assist technical support specialists with issues they cannot resolve while supporting upper management in resolving customer support issues.
  • Assisted students, faculty and staff members with account creation, email, and provided technical support as needed.
  • Provided problem solving, procedural, and technical support to store associates and management for systems related issues.
  • Provided efficient technical support over the phone, maintaining a presentable phone demeanor, courteousness and creativity.
  • Served as a technical support contact for multiple locations and logged call details in the ticket system.
  • Provided daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.
  • Provide technical support and training to end-users, and guidance and work leadership to less-experienced technicians.
  • Completed one year overseas (OCONUS) contract providing technical support to the Department of Defense.
  • Provided technical support, system administration, and application support for 600 users located worldwide.
  • Provided technical support for floor technicians for CD applications, and created documentation of procedures.
  • Provided technical support for a university of over 12,000 students, faculty, and staff.
  • Provide remote technical support to Lockheed Martin employees and Lockheed Martin contractors and affiliates.

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5. Desktop

high Demand
Here's how Desktop is used in Senior Help Desk Technician jobs:
  • Provide technical desktop support for national IT infrastructure visiting the end user area to research and resolve hardware/software/connectivity issues.
  • Analyzed and performed troubleshooting on all computer systems, and also performed required repairs and modifications on desktop.
  • Configured medical executives' work/home desktops which allowed executives to work after hours preventing critical work stoppages.
  • Provide expert laptop/desktop technical support and customer service to military and civilian customers.
  • Provided desktop support services and trouble resolution to Overseas Private Investment Cooperation.
  • Trained incoming personnel on various software and standard desktop configurations.
  • Configure old/new desktop/laptop hardware and install required software.
  • Provided phone technical support for desktop and portable computers
  • Performed desktop installation and support.
  • Repaired, replaced, and maintained hardware infrastructure, including desktop clients, servers, data storage devices, and printers/copiers.
  • Provide assistance with Application created in FileMaker PRO exclusively for client base Establish desktop remote assistance for Users across the United.
  • Provided resolution on support systems involving a wide variety of platforms, operating systems, applications, and desktop configurations.
  • Assist by responding to requests for technical assistance in person or via phone and electronically through remote desktop agent software.
  • Configure and support Windows 95, 2000, and XP running on HP Compaq and Dell desktop and laptop computers.
  • Serve as the initial point of contact for resolution of desktop/laptop/printers/mobile related problems in a billion + customer enterprise.
  • Offer network connectivity, desktop, and remote access support to over 400 users in local and remote offices.
  • Installed and configured network and devices, including scanners, printers, desktops, and wireless access points.
  • Served as the senior point of contact for resolution of desktop related problems in the customer service department.
  • Create and maintain Windows XP and Windows 7 corporate images for multiple models of laptops and desktop computers.
  • Created desktop images for image owners for in-house customers within the DFW area for over 4,000 computers company-wide.

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6. Active Directory

high Demand
Here's how Active Directory is used in Senior Help Desk Technician jobs:
  • Provided Administrative support to users accounts in Active Directory, providing telephonic support to client/end-user environment.
  • Managed Active Directory, Identity Management System and Headquarter Support System for prescribed actions.
  • Provide support with Active Directory configuration to include maintenance and Group Policy administration.
  • Maintained various objects to include user profiles utilizing Active Directory.
  • Managed Active Directory including object creation and permissions issues.
  • Managed permissions to users in active directory.
  • Maintained Enterprise-level Active Directory operations.
  • Utilized network tools such as LanGuard, DameWear, and Active Directory to answer and resolve thousands of trouble tickets.
  • Monitor and maintain client/server systems through Microsoft NT 4.0, 2000, Active Directory, DNS, DHCP.
  • Performed help desk operations utilizing active directory to manage and assist 3,500 unique users on a secure network.
  • Access to reset and verify account status on US and offshore domain accounts using Active directory.
  • Monitor and setup up accounts in Active Directory and set access rights for users.
  • Created and managed Active Directory accounts for faculty, staff, and students.
  • Create, add, delete, and move objects using Active Directory.
  • Use of Active Directory to unlock, add, or disable accounts.
  • Administered user's rights, memberships, and access in Active Directory.
  • Perform maintenance on user profiles and domain accounts through Active Directory.
  • Reset user's passwords and managed organization units through Active Directory.
  • Create and manage customer's accounts through Active Directory console.
  • Check and update customer and computer accounts in active directory.

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7. Troubleshoot

high Demand
Here's how Troubleshoot is used in Senior Help Desk Technician jobs:
  • Maintained Software Support: Provided software to include and subsequent releases/upgrades/patches, configuration, troubleshooting and resolution for various software packages.
  • Provided primary support, installation and troubleshooting for all Remote/Dial-Up systems/users (approximately 200 full-time dial-in users).
  • Created documentation and instructions for software installation procedures, troubleshooting tips and other specified applications.
  • Supported and troubleshoots countless Hardware configurations and various Operating Systems with unparalleled expertise.
  • Provided Microsoft Office support and experienced troubleshooting for software installations and configurations.
  • Document troubleshooting and resolutions for submission into Remedy ticketing system.
  • Performed root cause analysis and troubleshooting to resolve hardware/software-related issues.
  • Provide customer with logical troubleshooting to resolve operation issues.
  • Experienced with Remote diagnostics and troubleshooting client workstations.
  • Provided up-training to troubleshooting, labor troubleshooting.
  • Blackberry configuration and troubleshooting, BES administration.
  • Maintained printers: installation, configuration, troubleshooting, upgrade, replacing and maintaining all types of network and local printers.
  • Assist with troubleshooting of problems by install techs and if needed, effect repairs or escalate to higher level of support.
  • Home, Business, Corporate and Government level warranty software and hardware troubleshooting and replacement support for an OEM computer manufacturer.
  • Provided advanced troubleshooting of connectivity issues, modems, routers, switches, and networks containing both Linux and Windows platforms.
  • Use of extensive technical as well as communicative skills to be able to walk clients through troubleshooting steps to resolve issues.
  • Perform hands on fixes at the desk top level including installing, upgrading and troubleshooting end user hardware and software.
  • Provide strong communication skills to be able to work with employees and assist nontechnical users with troubleshooting issues remotely.
  • Trained and mentored 30+ technicians on advanced troubleshooting techniques and provided advanced technical support to users across 4 networks.
  • Performed Remote Troubleshooting using Timbuktu to end user's PC and laptop to resolve 90% of the calls.

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8. Customer Service

high Demand
Here's how Customer Service is used in Senior Help Desk Technician jobs:
  • Establish new processes and procedures on responding to various incidents, significantly increasing response time and improving overall customer service.
  • Provided excellent customer service and resolve hardware and software issues related to operating systems and applications.
  • Identified existing problems with the network and developed solutions while providing customer service support.
  • Managed daily office operations including customer registration, customer service and inventory.
  • Recognized consistently by senior management for exemplary and prompt customer service.
  • Implemented new customer service order form detailing software programs for installation.
  • Provided excellent customer service in a timely and efficient manner.
  • Provided customer service support on-site and remotely.
  • Recognized for outstanding quality customer service.
  • Provide Tier 1 and 2 end user support and customer service on TTB information technology systems, applications and platforms.
  • Trained customer service employees to provide technical support for the newly acquired cable modem service.
  • Hired to manage technical support team charged with performing customer service and help desk operations.
  • Resolve most levels of end user computer issues, always with excellent customer service.
  • Provide exquisite customer service and technical support for Smart phone and Tablet Devices.
  • Supplied customer service for ITS computer store to facilitate product purchases and recommendations.
  • Resolve Help Desk tickets on a timely manner, providing excellent customer service.
  • Demonstrated Outstanding Customer Service in person, over the telephone and via email.
  • Prioritized business and client needs with a focus on providing excellent customer service.
  • Provide top customer service to clients in the high pressure retail industry.
  • Received 2nd place in Customer Service for call center for 2009.

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9. Windows XP

high Demand
Here's how Windows XP is used in Senior Help Desk Technician jobs:
  • Contracted to Lockheed Martin - Supporting worldwide employees in a Windows XP, Window Vista, and Windows 7 environments.
  • Earned training certifications for Windows XP, Windows Vista, Windows 7, and Microsoft Office 2010.
  • Resolve errors and provide technical support for Windows XP, Office 2003, and MS Outlook.
  • Managed Windows XP/7/8 operating systems and software environment for PC/Mac based workstations.
  • Installed or upgraded to Windows 2000 Professional and Windows XP Operating Systems.
  • Supported 200+ users with Windows XP and Office 2003 workstations.
  • Core Duties: Supported Windows XP and then Windows 7.
  • Provide support for the Windows XP Operating System.
  • Worked flawlessly with Windows XP/Vista/7 and Apple OSX.
  • Support multiple OS, including Windows XP, Vista, and 7.

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10. Phone Calls

high Demand
Here's how Phone Calls is used in Senior Help Desk Technician jobs:
  • Handled incoming telephone calls, email communications, and assisting users with a variety of hardware and software related issues.
  • Provide timely assistance to users by responding to user phone calls, email requests and in person requests.
  • Document and monitor issues in Remedy for all phone calls and emails.
  • Handled a large volume of phone calls, chat and emails
  • Contract Responding to telephone calls from Level I technicians at Planet Fitness corporate, responding to e-mail, and service requests.
  • Responded to telephone calls and email requests for technical support for users using Win XP and Win 7 operating systems.

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11. Hardware Issues

high Demand
Here's how Hardware Issues is used in Senior Help Desk Technician jobs:
  • Installed, configured, and resolved simplex to complex software and hardware issues.
  • Scheduled field agent to fix hardware issues and run installations
  • Provide remote and onsite support to address software and hardware issues for multiple business units of Textron.
  • Worked directly with service/repair centers to resolve customer hardware issues.
  • Assisted the Store Windows Engineering team in resolving networking/software/hardware issues.
  • Test new products for software or hardware issues and submit report to Management team to debug and repair software or firmware.

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12. VPN

high Demand
Here's how VPN is used in Senior Help Desk Technician jobs:
  • Completed diagnostic repairs and hardware/software installs also laptop setup and configuration including VPN.
  • Secured VPN, PKI Certificates, High Level Encryption, Remote Access Control, Mobile Support, Host Intrusion Prevention.
  • Processed Virtual Private Network account requests (VPN) for employees and City vendors and contractors.
  • Walked user's through connecting remotely via Terminal Server and VPN using JSRA token.
  • Set up VPN clients and trouble shoot issues connecting to Continental servers.
  • Supported multiple locations via telephone and remote access using VPN.
  • Maintain local area network /VPN, and monitor system performance.
  • Trouble shot issues with VPN and other network connectivity.
  • Created and co-maintained internal scripting for VPN clients.
  • Assist users connecting to bank network via VPN.
  • Assist remote employees with VPN related issues.
  • Assist users with CISCO VPN issues.
  • Support customers with clinical applications and vpn connections
  • Created and maintained RSA Securid accounts for VPN remote connectivity.
  • Installed and assisted nearly 500 users with Office 2003 including Visio, Project, VPN, Wireless, and Avaya.
  • Installed Cisco Anywhere VPN on iPhones and imports signature and encryption certificates through Apple Confurator.

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13. Laptops

high Demand
Here's how Laptops is used in Senior Help Desk Technician jobs:
  • Provided hardware and software application upgrades and enhancements to end-user workstations and laptops Configured user profiles and permissions.
  • Configured laptops for wireless and Verizon Air Card capabilities.
  • Set up Sales Reps with new Toshiba and Dell laptops; Installed software needed to perform ordering and inventory queries.
  • Maintain, set-up and deliver loaner mobile devices (iPhone) and laptops (Windows).
  • Maintained and ensured up-to-date security and software patches on all CIS laptops.
  • Planned and directed the timely delivery and pick-up of all classroom laptops.
  • Assisted with the building, configuring, and servicing of laptops.
  • Set up user's accounts on Affinity; Set up laptops.
  • Installed and fixed printers, laptops, scanners and AV equipment.
  • Performed diagnostic on laptops and desk tops for clients.
  • Installed security patch updates on workstations and laptops.
  • Refresh computers, laptops, HP Printers.
  • Provided hardware support including PC's, laptops, monitors, handheld devices, printers, scanners, faxes and copiers.
  • Maintained 250 Workstations and 150 Laptops with Remote Interact using numerous computer platforms in a multi-layered client server environment.

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14. Setup

high Demand
Here's how Setup is used in Senior Help Desk Technician jobs:
  • Provide support and responsible for the setup, installation, training, implementation and administration of the Web Help Desk application.
  • Instructed local IT groups and aided in documentation for proper setup and auditing system implementation including servers and application scripts.
  • Identified, resolved and pursued resolution of user's workstation setup issues, browser, connectivity, and application issues.
  • Install, setup, maintain, and relocate hardware, install applications, software patches, and security patches.
  • Provide technical expertise in repair, setup and configuration of new and existing equipment.
  • Assist customers with device setup and device education over phone or using LogMeIn Rescue.
  • Help agents setup and access wireless routers at regional and personal offices.
  • Utilized Ghost 7.0 when assisting the hardware technician on workstation setups.
  • Provided Silanis ApproveIt electronic signature training, setup and support.
  • Helped to setup a Microsoft Exchange Server on a Windows 2012 server.

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15. Remote Access

average Demand
Here's how Remote Access is used in Senior Help Desk Technician jobs:
  • Account creation for many software applications including NT accounts and remote access.
  • Promoted to Remote Access Specialist Lead in 2002.
  • Configured, established and managed local area network (LAN) connectivity and remote access per customer configuration requirements.
  • Maintained remote access RSA token inventory for entire company providing replacement hardware when needed.
  • Specialize in supporting President/VP level executives including remote access via VPN.
  • Increased efficiency of tech support by utilizing remote access technology.

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16. User Accounts

average Demand
Here's how User Accounts is used in Senior Help Desk Technician jobs:
  • Provide help desk support for VPN connections, user accounts, printer configurations, wireless connections, and security applications.
  • Utilized Active directory in order to create 2000 user profiles, user accounts, create and unlock passwords.
  • Provide user maintenance task for the company's user accounts, email accounts, and personal directories.
  • Monitor system performance, performs system backups, creates user accounts, and assigns access privileges.
  • Reset passwords and unlocked user accounts through Active Directory and various programs the hospital used.
  • Create Data Armor user accounts on Policy Server to allow customer logging into workstations.
  • Used Active Directory to modify user accounts, reset passwords, and unlock accounts.
  • Required to utilize both active directory and exchange for creating and updating user accounts.
  • Administered user accounts and home directories on two Windows 2000 servers using Active Directory.
  • Administered changes to 7000+ user accounts as well as creating administrative accounts as needed.
  • Created and maintained Active Directory user accounts, security groups, and organizational units.
  • Build and manage user accounts using Active Directory for unclassified and classified networks.
  • Performed administration of Active Directory user accounts, home directories and email systems.
  • Created new user accounts, installed software for users and assisted with troubleshooting problems
  • Manage objects and user accounts via Microsoft Active Directory and Exchange Servers.
  • Create, delete, and manage user accounts in Active Directory.
  • Perform security admin work/modify user accounts and groups with AD Manager.
  • Managed user accounts and access control using MS Active Directory.
  • Unlock user accounts on servers using lockout status tool.
  • Create user accounts for all secure and non-secure systems.

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17. Internet

average Demand
Here's how Internet is used in Senior Help Desk Technician jobs:
  • Range of support includes PC hardware and software troubleshooting, internet connectivity troubleshooting and small network configuration.
  • Secret/Unclassified Internet Protocol Routing Network Administration.
  • Supported client software such as Microsoft Office, Adobe Acrobat and Reader, Internet Explorer and approximately 300 proprietary UPS applications.
  • Research problem resolutions using multiple information sources including Internet sites, printed manuals, and other technicians.
  • Administered in-house and telecommuters phone system, network, Internet, Database, and Unix Administration.
  • Help Desk Support: Troubleshoot and repair customer cable, phone and internet services remotely.
  • Provided telephone technical support for the users of a local independent Internet Service Provider.
  • Configured email account settings through supported browsers (Netscape and Internet Explorer).
  • Helped customers with problems with internet service, Wi-Fi connections, and VPN.
  • Provide technical support to retail customers in support of internet start-up business.
  • Configured Microsoft Office products for connections with the Internet.
  • Order internet, configure site to site SonicWALL VPN.
  • Set up new customers with connections to the Internet (PPP, ISDN, T1).
  • Network Standards and Protocol: Basic awareness of software and hardware components used in typical networking and internetworking environments.

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18. Citrix

average Demand
Here's how Citrix is used in Senior Help Desk Technician jobs:
  • Support Citrix-based environment with McKesson's Paragon suite of applications.
  • Provide customers with on-site Citrix troubleshooting
  • Make edits as needed within Active Directory, Exchange Management Console and Citrix-based software and services to keep all users working.
  • Implement network systems for remote access via the use of Citrix Systems and VPN client authentication software.
  • Configure and maintain virtual servers (configuration and maintenance) via VM Ware via Citrix XenCenter.
  • Use of Citrix Server to reset/end active user sessions when issues arise.
  • Install Citrix Servers and publish applications to be used by multiple departments.
  • Perform maintenance and administration support of all Citrix and Terminal Servers.
  • Support Global usage of CITRIX, Siebel Systems, Active Directory Server
  • Network services maintenance: LAN/WAN/DNS/DHCP/VPN/WiFi, Citrix support.
  • Provided support for Citrix server application farm.
  • Manage user via Active Directory, Exchange Console, Oracle, Wide Orbit, Citrix and iNews software.
  • Updated servers from Citrix XenServer Utilized RDP to implement Server and PC 5.6/6.1 to 6.2SP1.
  • Troubleshoot/tested Citrix Metaframe connection issues for internal and offshore users to ensure all the applications within Citrix ran efficiently.

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19. PCS

average Demand
Here's how PCS is used in Senior Help Desk Technician jobs:
  • Created checklist for build team, giving them clear installation instructions and enabling them to track the installation status of PCs.
  • Trained soldiers to perform general Help Desk tasks such as imaging PCs, Adding Microsoft software and upgrades office, outlook.
  • Assisted Move Manager with Pre-Move count of PCs, network and phone connections, and monitors per desk.
  • Improved help desk support to end users utilizing PCs, servers, mainframe applications, and hardware.
  • Provided support to all end users in a company with over 1,000+ employees and 350+ PCs.
  • Automated the installation of software & critical updates to 80 end-user PCs via DOS batch files.
  • Build images for PCs for deployment * Upgrade PCs from Windows XP to Windows 7
  • Provide end-to-end support for installation of PCs, software, hardware, printers.
  • Maintained inventory of all PCs, printers, and company cell phones.
  • Install three PCs per day within 2 to 4 hours each.
  • Maintained PCs, handhelds, printers, peripherals, break/fix, ghosting.
  • Moved, reconnected, and reinstalled PCs, phones and printers.

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20. OS

average Demand
Here's how OS is used in Senior Help Desk Technician jobs:
  • Provide remote hardware diagnostics and coordinate on-site repairs while creating and maintaining appropriate documentation to resolve recurring technical issues.
  • Analyze and diagnose program specific reports to advise end-users of content appropriateness while safeguarding privacy data.
  • Demonstrated excellent communication and diagnostic skills, efficiently solving problems and rarely escalating issues.
  • Developed and implemented a method for accurately tracking system issues and trends across applications.
  • Identify Technical Issues by thoroughly examining systems using Diagnostic Tools.
  • Diagnose and escalate incidents requiring immediate action.
  • Provide level one and two support for the corporate offices, 27 branches across North Carolina and 20 agencies nationwide.
  • Receive the Departmental Shamrock Award for most tickets closed on a monthly basis from among 12 call center technicians regularly.
  • Operated in a Help Desk environment supporting customers, vendor operations, and technical operations for Ascension Health Ministries Hospitals.
  • Assist with the creation, closure, reviewing and oversee of the technical teams schedule on the daily basis.
  • Closed ticket if issue could be resolved and escalated ticket to the proper assignment if could not be resolved.
  • Track all outstanding tickets, working closely with other Technicians to ensure any problems are resolved in timely manner.
  • Utilize a ticket tracking system (Service Manager) in order to track, update, and close requests.
  • Supported Microsoft Office, Windows 95/98/ 2000 XP and Windows Vista, and Windows 7 Outlook and Outlook express.
  • Followed up on vulnerability scans to confirm that appropriate parties had responded to those findings to resolve the vulnerability.
  • Monitored Microsoft software updates for all elements of the organization and its sub-divisions utilizing the Windows Server Update Service.
  • Assigned tickets to many other specific groups for resolution and closure when necessary if not first call resolvable.
  • Key Achievement: Led support team that resolved over 4,000 mission critical problems for users across the MAJCOM.
  • Train all new technicians in store systems, and crossed Trained all corporate techs in store support.
  • Research and analyze information about problem and guide users through diagnostic procedures to determine source of error.

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21. Symantec

average Demand
Here's how Symantec is used in Senior Help Desk Technician jobs:
  • Provided anti-virus support for local and remote users by using Symantec anti-virus software.
  • Assist with Symantec server administration and maintenance.
  • Required to utilize a Bart PE environment and Symantec Ghost for imaging any computers on campus.
  • Manage, maintain, backup and restore data through Shadow Copy and Symantec Backup Exec 2012.
  • Created and manage company's Windows 7 standard golden images using Symantec Ghost utility.
  • Wiped the Hard Drives and Re-Imaged the Computers using Symantec Ghost 8- 12..
  • Analyzed IT systems by using third party software such as AD-AWARE, Symantec Antivirus software for updates as needed.
  • Created BDCs and Symantec Antivirus servers for remote locations.

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22. Lotus Notes

average Demand
Here's how Lotus Notes is used in Senior Help Desk Technician jobs:
  • Work in a Lotus Notes environment in order to create, configure, and deleted Lotus Notes user accounts.
  • Designed and led new hire connectivity and email systems training * Lotus Notes and Exchange subject matter expert.
  • Provided level one administration for Lotus Notes version 6.5, and blackberry configuration.
  • Train users on how to make rules and setup their Lotus Notes Client
  • Transitioned newly acquired users from Lotus Notes to Outlook.
  • Used Tivoli remote to configure Lotus notes 6, Manage Now issues.

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23. Voip

average Demand
Here's how Voip is used in Senior Help Desk Technician jobs:
  • Managed office relocation - Network cabling, VOIP installation, furniture, conference room & workstation setup.
  • Provided level II Computer/VOIP help desk support via telephone, email, and live-chat in corporate environment.
  • Provided Support for CISCO VoIP phone implementation, management, and replacements when necessairy in a strategic and tactical environment.
  • Resolve All Computer needs with full hands on support Setup new VOIP phones for users.
  • Resolved wifi connection, public/private networks, VOIP, Cisco configuration
  • Provided support for Avaya VOIP phone system
  • Maintain Networks for Syracuse, Albany, Rochester and Buffalo Locations * VoIP Management * Support Users both Onsite and Remotely

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24. LAN

average Demand
Here's how LAN is used in Senior Help Desk Technician jobs:
  • Participated in collecting information for input into customer systems security plans, risk assessments, and disaster recovery plans.
  • Developed curricula, planned and conducted technical user training for internal and off-site agency personnel.
  • Assist in initiation and planning phases of standard project management methodology.
  • Coordinated and planned multiple high profile video teleconferences.
  • Analyzed network traffic and provided customer planning solutions
  • Conducted planned and coordinated VTC for Command level VTC which included approximately 6 sites and 3,165 attendees across 3 countries internationally.
  • Collaborated in the planning, design, development, and deployment of new applications and enhancements to existing applications.
  • Serve as primary systems monitor, initiator, and implementer of LAN/WAN systems with communications focal point personnel.
  • Handled all facilities related issues to include necessary landlord and vendor interaction, service installations, and repairs.
  • Helped manage Ford Buffalo's move from Analog to Voice over IP on a plant level.
  • Awarded the Security Department's medal for assisting in a contingency plan on a security breach.
  • Provided support for LAN and wireless network for end users in the office and remotely.
  • Develop plans for projects and act as lead and associate for various project roll-outs.
  • Provided remote and in person technical support to over SWFLANT and MCSF clients.
  • Acquire, install, and maintenance usage records for the company's LAN.
  • Formed plan to redefine corporate online strategy.
  • Reported any network issues pertaining to LAN/WAN.
  • Conducted training planning sessions with trainers.
  • Utilize LANDesk to ensure that updates are rolled out to all computers properly.
  • Set up LANs and projectors in training area for the instructor.

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25. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Senior Help Desk Technician jobs:
  • Configured Client Access for NSF Router and TCP/IP.
  • Utilized knowledge of TCP/IP for Netscreen's command line interface along with Cisco, Unix, Linux, Windows.
  • Configured TCP/IP and Microsoft Active Directory including user and resource management.
  • Established protocols for support of TCP/IP/Dial customers in coordination with Senior Management.
  • Install and configure TCP/IP and dial up networking, domain and DNS services and providing telephone support for connection problem resolution.
  • Administered a Microsoft Windows NT/2000 network of approximately 200 local and remote users to assist with DHCP/DNS/WINS/VPN/NAT/Firewall and different TCP/IP issues.

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26. Mac

average Demand
Here's how Mac is used in Senior Help Desk Technician jobs:
  • Exhibited outstanding diplomacy that consistently produced win-win results for both customers and organization.
  • Disconnect machines from the network that are found to be missing critical security patches or that are involved in security incidents.
  • Trained 812 domain users on the USMT resulting in seamless user transitioning from old systems to Life Cycle Replacement machines.
  • Migrate users to new machines while maintaining users' data and settings for seamless transition using Windows Easy Transfer.
  • Update machines and partner with the IA team to perform retina scans before machines are reconnected to the network.
  • End User support including Networking, Printers, Software, Setup & Support of Mac OSX Server environment.
  • Configure, deliver, and set up Macs, Windows, phones, and peripherals for users.
  • Support and maintain two virtual terminal service servers for Macs to remotely access PC only software.
  • Moved client's machines and redeployed them based on planned project moves and business needs.
  • Provided trouble-shooting support on both Macintosh OS 8, 9 and OSX.
  • Provided consumer technical support on all Brother fax machines and software.
  • Required to perform virus removals on any infected machines on campus.
  • Log end-users off of a local machine using concurrent connection limiter.
  • Recreate user profile on the server and on the local machine.
  • Edit Group Policy for the PC and Mac as required.
  • Provided PC and Mac support including Linux and Ghost deployments.
  • Researched and implemented new imaging processes for Windows 7 machines.
  • Support platform specific software for both Mac and PC.
  • Completed imaging of new machines and printer support.
  • Provide check and payment information to pharmacies.

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27. DNS

average Demand
Here's how DNS is used in Senior Help Desk Technician jobs:
  • Set static IP, DNS, and WINS setting on user's computers.
  • Install DHCP and DNS Software thru server manager.
  • Administered DNS / DHCP servers, worked with network administer to make sure the tables were updating correctly.
  • Coordinated, implemented and maintain standardization of the DNS (Domain Name Services) methodology and update standards.
  • Create sub-networks and provide static IP addresses, DHCP reservations, and maintain and update DNS records.
  • Installed, configured, and administered Microsoft's WINS, DHCP, and DNS server components.

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28. Suite

average Demand
Here's how Suite is used in Senior Help Desk Technician jobs:
  • Perform national second-tier support and technical troubleshooting for a suite of eight computerized on-site data entry system (CODES) applications.
  • Tailored monthly training for the entire MicroSoft Office Suite in a lab environment for two levels: intermediate and advanced users.
  • Designated to a project team responsible for upgrading the agency's notebook and tower computers to the Office 2007 suite.
  • Install, troubleshoot, diagnose and resolve problems within the MS Office Suite and within Active Directory.
  • Experienced with scheduling VTC in multiple suites, resolving VTC conflicts with internal customers and external agencies.
  • Provided technical support for Windows systems, as well as Microsoft Office Suite and Outlook.
  • Monitored and resolved all trouble tickets in BMC Remedy IT Service Management Suite.
  • Acted as a product tester and provided critical feedback that assisted management in selecting the best malware suite solution.
  • Support Mac/PC common platform software: MS Office, Adobe Creative Suite, Lync, and Firefox.
  • Provided training, setup and administration with the Tandberg Management Suite video conference system.
  • Supported Lotus SmartSuite and Microsoft Office environments running Windows 3.1 on Novell 3.1 LANs in addition to IBM 3090 mainframe applications.

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29. Password Resets

average Demand
Here's how Password Resets is used in Senior Help Desk Technician jobs:
  • Assist with Active Directory and Oracle application accounts password resets and lockout problems.
  • Manage NIPR and SIPR accounts lockouts and password resets.
  • Performed Password resets in BES.
  • Provide password resets, Good app activations, RSA token pin resets and sync.
  • Created and distributed security device training materials to users; assisted users with password resets and password recovery for security devices.
  • Performed password resets, security management and other administrative tasks in Active Directory.

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30. Technical Assistance

low Demand
Here's how Technical Assistance is used in Senior Help Desk Technician jobs:
  • Provide technical assistance to financial institutions and their third party providers.
  • Provided technical assistance, process improvements, and training documentation.
  • Provide technical assistance to functional users to minimize operational disruptions.
  • Provide technical assistance to users regarding equipment operation and maintenance.
  • Provide administrative and technical assistance to finance and legal departments.
  • Provided 1st and 2nd level technical assistance and problem resolution for all users with hardware, software and application related problems.
  • Provide technical assistance to computer users to more than 85 stores locations and 4 distribution centers.
  • Respond to and log requests for technical assistance in person, via phone and electronically.
  • Trained staff members in assigned functions; provided technical assistance to technicians and users.
  • Respond to phone and email requests for technical assistance from end users.

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31. Vmware

low Demand
Here's how Vmware is used in Senior Help Desk Technician jobs:
  • Help on supporting vmware product and loading new virtual servers for company branches.
  • Worked with VMware to consolidate many older servers into a virtualized environment.
  • Maintained and configured 3VMware physical services which contained 5 virtual servers within.
  • Assist Servers Administrators with setting up Virtual desktop equipment primarily VDI (VMWARE) equipment.
  • Built/Deployed physical Servers and VMWARE guests (virtual servers).
  • Install and configure wireless and VMWARE software.

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32. Sharepoint

low Demand
Here's how Sharepoint is used in Senior Help Desk Technician jobs:
  • Performed Remedy knowledge-base, SharePoint collaboration website and Blackberry Enterprise Server administration.
  • Created and modified user accounts on SharePoint, Sales Force, SAP and MS Windows user profiles.
  • Collaborated on a project to improve SharePoint for better functioning.
  • Set up users in Security Groups for Sharepoint as well as other Security Groups for specific access.
  • Support Citrix connections, Oracle applications, Cisco VPN, Trend and SharePoint.
  • Create Sharepoint security groups and add users as needed.

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33. Problem Resolution

low Demand
Here's how Problem Resolution is used in Senior Help Desk Technician jobs:
  • Discovered performance deviations from service level objectives, and determined problem resolution.
  • Interacted with internal and external support organizations to ensure timely problem resolution.
  • Provided first level Help Desk customer support for global Mattel employees on multiple hardware and software platforms by direct problem resolution.
  • Trained new employees and junior staff and served as subject matter expert for problem resolution and escalation issues.
  • Present * Provided technical support for software, hardware and network problem resolutions for faculty and staff
  • Achieved high levels of customer satisfaction through clear and patient methodical approach to problem resolution,.
  • Provided support over the phone, Deskside in person and provide problem resolution.

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34. Trouble Tickets

low Demand
Here's how Trouble Tickets is used in Senior Help Desk Technician jobs:
  • Create or modify trouble tickets placed by phone, email or departmental request forms, with complete, accurate information.
  • Submitted, updated and escalated trouble tickets in BMI, Action Remedy System (ARS) for all work requests.
  • Provided written documentation of the diagnosis, status and resolution of trouble tickets.
  • Create trouble tickets related to computer problems, domain accounts or printers.
  • Generated on-site trouble tickets that could not be completed over the telephone.
  • Researched and resolved up to 250 trouble tickets/support requests per week.
  • Assisted with tier two or higher escalations of trouble tickets
  • Entered trouble tickets using an internally created Access database.
  • Open trouble tickets in HEAT Call Logging software.
  • Used PeopleSoft to track daily client issues/trouble tickets.
  • Respond to trouble tickets to resolve user problems.
  • Reduced trouble tickets by 25%.
  • Gained proficiency in handling all aspects of Tier 1 phone support in regards to the creation and handling of trouble tickets.
  • Closed over 4000 trouble tickets, highest count at the 24-7 help desk.

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35. Unix

low Demand
Here's how Unix is used in Senior Help Desk Technician jobs:
  • Applied working knowledge of UNIX and Microsoft NT/2000 Administration to assist customers in system/application support.
  • Provided tier I support for UNIX based Excalibur Oil and Gas Accounting software.
  • Cleared print queues on NT and UNIX print servers.
  • Well versed with configuration management within mixed UNIX, Solaris, and Windows environment to include integration of thin clients.
  • Perform constant monitoring of a mixed Windows- and UNIX-based systems environment.
  • Commended by supervisor for identifying a vulnerability in UNIX-based system that left sensitive data exposed; it was quickly resolved.

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36. RSA

low Demand
Here's how RSA is used in Senior Help Desk Technician jobs:
  • Lead Priority calls for major system outages - contact people involved to resolve outages and keep conversation on point.
  • Assist user's with accessing remote accounts using RSA soft and hard tokens.
  • Administered Membership Services and Single Sign-in Accounts through RSA for Secure ID.
  • Perform other duties as required or assigned Admin access to RSA Securid Authentication Manager Quick Admin console EXPERIENCE:
  • Trained and oversaw other representatives to navigate complex financial regulations and financial statistical metrics.
  • Escalate known/new issues to appropriate internal teams to ensure universal awareness and resolution.

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37. Computer System

low Demand
Here's how Computer System is used in Senior Help Desk Technician jobs:
  • Team lead responsible for the overall management and maintenance of 30+ Apple computer systems for the entire UM library.
  • Support and maintain computer systems and all computer needs for entire company including multiple locations in the U.S.
  • Completed full-scale company wide computer system imaging for both Windows and Mac.
  • Installed and configured computer systems, peripherals and software.
  • Installed and configured programs on computer systems.
  • Analyzed and evaluated workload and capacity of computer systems to determine feasibility of expanding computer operations to improve system productivity/efficiency.

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38. SQL

low Demand
Here's how SQL is used in Senior Help Desk Technician jobs:
  • Input sensitive and vital information into SQL/Access databases which serve as a back-end to the HEAT ticketing system.
  • Utilized SQL to not only detect the fraud, but how the customers were doing it.
  • Support SQL 2005 clusters and monitor the performance of the systems.
  • Created various reports using T-SQL commands in SQL Server Management Studio.
  • Executed PL/SQL commands and queries.
  • Experienced with BMC Service Core and Asset Core - Working knowledge of SQL and XML.

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39. Knowledge Base

low Demand
Here's how Knowledge Base is used in Senior Help Desk Technician jobs:
  • Documented resolutions and submission to Knowledge Base.
  • Worked with redouble ticket system, imputing data to create a knowledge base for customers.
  • Help technicians with any technical problems that are not detailed in our knowledge base system.
  • Provide timely and accurate resolutions, document problems & resolutions for the knowledge base.
  • Developed knowledge base articles, handles special projects on an as needed basis.
  • Created and maintained Service Desk knowledge base and training materials.
  • Documented software fixes and procedures in Knowledge Base.
  • Added solutions to the internal knowledge base.
  • Configured and updated a multi-user Knowledge Base that allowed multiple departments to share information seamlessly.
  • Worked CSIRT security incidents Helped maintain Help Desk Knowledge Base

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40. SMS

low Demand
Here's how SMS is used in Senior Help Desk Technician jobs:
  • Supported local and remote users utilizing Remote Registry and SMS Console.
  • Resolved users' problems over the phone, utilizing SMS Remote Control Software, as well as provided deskside troubleshooting.
  • Provided onsite troubleshooting when SMS and/or Net-meeting are un-executable.
  • Resolve complaints via phone, sms remote tool or Webex Remote Help.
  • Installed and configured software applications remotely using Microsoft SMS.
  • Experience in and knowledge with server management tools, including Microsoft Operation Manager, Microsoft SMS, Hyena, and Orion.

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41. Desk Technicians

low Demand
Here's how Desk Technicians is used in Senior Help Desk Technician jobs:
  • Provided supervisory oversight of other Help Desk Technicians.
  • Assisted in the management of help desk technicians that provide both tier1 and tier 2 support to 1500 users.
  • Provided assistance and training to other Help Desk technicians in solving more advanced user problems and inquires.
  • Assist in training of Jr. Help Desk Technicians, through documentation of trouble tickets.
  • Mentor to Help Desk Technicians as a Crew Captain and quality-check tickets.
  • Help Desk Technicians are the first line and triage of support.
  • Supervised, trained and managed performance of Help Desk Technicians.
  • Provide assistance in troubleshooting with other help desk technicians.
  • Supported and trained Help Desk Technicians as needed.
  • Provided leadership to 8 help desk technicians.
  • Trained and mentored junior help desk technicians.
  • Supervised five student help desk technicians.
  • Provide consultations to help desk technicians Provide up-to-date information, following current processes, and communicating effectively to customers.
  • Acted as a liaison between helpdesk technicians and clients.
  • Lead helpdesk technicians with a large acquisition.
  • Trained entry level helpdesk technicians.

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42. Proprietary Software

low Demand
Here's how Proprietary Software is used in Senior Help Desk Technician jobs:
  • Document and manage incident and trouble tickets via Remedy, Notify, Lotus and proprietary software applications.
  • Provide 1st/2nd and 3rd level support for operational and technical issues related to proprietary software and hardware.
  • Support various proprietary software related to food service order systems.
  • Assist users with remote computing issues, connecting thru the VPN using proprietary software and Remote Desktop/PCAnywhere.
  • Support proprietary software systems and network connectivity to external trading exchanges.
  • Provide software support for proprietary software including installation and updates.

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43. Linux

low Demand
Here's how Linux is used in Senior Help Desk Technician jobs:
  • Administer Linux based email server.
  • Downloaded and configured servers and desktops from mirror configuration in Linux and Windows environment.
  • Reviewed performance logs and monitored system performance both on Linux and Windows operating systems.
  • Diagnosed Linux and Windows processing problems and applied solutions to increase company efficiency.
  • Installed and configured Windows and Linux operating systems.
  • Maintained personal data analysis servers running Linux OS.

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44. Sccm

low Demand
Here's how Sccm is used in Senior Help Desk Technician jobs:
  • Use SCCM to scan for vulnerabilities and add computer to groups for patching and software updates.
  • Coordinate and execute multiple PC migrations using SCCM and PC Movers.
  • Imaged laptop computers using Microsoft SCCM.
  • Used SCCM to push updates, remote onto PC's.
  • Advertised and deployed software to Broadcom managed systems using Microsoft SCCM console.
  • Re-imaged computers using SCCM remote network imaging.

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45. SLA

low Demand
Here's how SLA is used in Senior Help Desk Technician jobs:
  • Responded to calls from and ACD system and Remedy within limits set by SLA.
  • Assisted manager on making the SLA goals for the week and month.
  • Resolve Remedy help desk tickets created by the customer within SLA.
  • Shared duties in SLA monitoring.
  • Complete all tickets before SLA.
  • Meet all SLA, KPI, and ACD/CCD requirements.

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46. DOD

low Demand
Here's how DOD is used in Senior Help Desk Technician jobs:
  • Installed and troubleshot DoD approved baseline images and application software using Symantec Ghost.
  • Managed and ensured the security of critical classified documents and computer systems vital to DoD functionality.
  • Assisted DOD personnel by remotely diagnosing problems and providing resolutions for technical and service-related issues.
  • Maintain all facets of Operational security for Military/DOD environments.
  • Briefed US Army and DoD Civilian personnel on OPSEC and Information System Assurance policies for workstation usage.
  • Monitored performance to ensure all contractors with non-DOD laptops had access to network resources including print services.

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47. POS

low Demand
Here's how POS is used in Senior Help Desk Technician jobs:
  • Completed mandated coursework as deemed relevant to the position with a final grade that exceeded management expectations.
  • Controlled access and exposure to sensitive information and equipment via Department of Defense and local vetting databases.
  • Developed data repository with contact information for all third-party vendors to increase efficiency.
  • Created and maintained procedure manuals pertaining to position.
  • Investigated user problems, determined possible solutions.
  • Provided technical support and work on break/fix work tickets completed within 24 hours of the post date of the ticket.
  • Performed the function of supporting local and remote users of the United States Postal Service telecommunications and data networks.
  • Provided telephone support for restaurant Aloha Point of Sale (POS) software systems in a high-volume call center.
  • Provided a daily report updating the staff on daily issues associated with the Post Office Messaging System.
  • Performed software troubleshooting on postal web applications and documented all problems and solutions in REMEDY software.
  • Resolved hardware/software POS issues and dispatched appropriate technicians to repair hardware components at store site.
  • Trained and supervised a team to resolve trouble tickets using Remedy software for tracking purposes.
  • Provided a monthly budget report on postal employees and contractors to Financial Analysts.
  • Managed the Help Center when manager's position was open for 6 months.
  • End user support and customer service was the core of this position.
  • Analyze client needs and have them back on track soon as possible.
  • Created a VMS troubleshooting manual for new hires and training purposes.
  • Provided second level POS support for store and help desk personnel.
  • Maintained and posted daily event calendar and monitors Help Desk mailbox.
  • Post software to FTP site giving ability to agents to download.

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48. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Senior Help Desk Technician jobs:
  • Maintained Microsoft Windows operating systems- Windows XP, Windows Vista, Windows 7, Window Server 2003 and Windows Server 2008.
  • Used Microsoft Windows 2000 and XP operating systems and other diagnostic and administrative tools to help resolve user issues.
  • Install and manage Apple OS X and Microsoft Windows 7 in a networked environment.
  • Experience with maintaining Microsoft Windows systems which include Windows 7 and Windows 10.
  • Managed Microsoft Windows, Linux, and Mac platforms.
  • Provide installation, configuration and support of corporate image based on Microsoft Windows 7 operating system.

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49. Special Projects

low Demand
Here's how Special Projects is used in Senior Help Desk Technician jobs:
  • Worked on different special projects.
  • Participated in any special projects assigned by management.
  • Perform customer support related tasks and special projects as assigned by management.
  • Perform customer support related tasks and special projects.
  • Worked with management on different special projects, implementations, service changes and process changes.
  • Planned directed or carried out special projects involving Help Desk promotion activity as needed.

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50. Technical Problems

low Demand
Here's how Technical Problems is used in Senior Help Desk Technician jobs:
  • Resolve technical problems, including coordination of problem solving efforts between users and IT developers.
  • Resolve technical problems in a call center/help desk environment.
  • Analyze and troubleshoot highly technical problems utilizing PeopleSoft software and other third party development tools running on various database platforms.
  • Prioritized telephone, email, and in-person requests for assistance from end-users and customers experiencing technical problems.
  • Prioritize business impacting issues and communicate with support teams/management; providing proactive assistance in resolving technical problems.
  • Assisted customers in resolving complex technical problems by providing guidance regarding software and hardware problems.

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20 Most Common Skill for a Senior Help Desk Technician

Computer Hardware12.9%
Desk Support8.5%
Network Printers8.4%
Technical Support7.8%
Desktop7.8%
Active Directory7.3%
Troubleshoot5.7%
Customer Service5.4%

Typical Skill-Sets Required For A Senior Help Desk Technician

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
10.1%
10.1%
2
2
Desk Support
Desk Support
6.6%
6.6%
3
3
Network Printers
Network Printers
6.6%
6.6%
4
4
Technical Support
Technical Support
6.1%
6.1%
5
5
Desktop
Desktop
6.1%
6.1%
6
6
Active Directory
Active Directory
5.7%
5.7%
7
7
Troubleshoot
Troubleshoot
4.5%
4.5%
8
8
Customer Service
Customer Service
4.2%
4.2%
9
9
Windows XP
Windows XP
4.2%
4.2%
10
10
Phone Calls
Phone Calls
3.6%
3.6%
11
11
Hardware Issues
Hardware Issues
3.2%
3.2%
12
12
VPN
VPN
2.9%
2.9%
13
13
Laptops
Laptops
2.7%
2.7%
14
14
Setup
Setup
2.2%
2.2%
15
15
Remote Access
Remote Access
2%
2%
16
16
User Accounts
User Accounts
2%
2%
17
17
Internet
Internet
1.8%
1.8%
18
18
Citrix
Citrix
1.6%
1.6%
19
19
PCS
PCS
1.2%
1.2%
20
20
OS
OS
1.2%
1.2%
21
21
Symantec
Symantec
1%
1%
22
22
Lotus Notes
Lotus Notes
1%
1%
23
23
Voip
Voip
1%
1%
24
24
LAN
LAN
1%
1%
25
25
Tcp/Ip
Tcp/Ip
1%
1%
26
26
Mac
Mac
1%
1%
27
27
DNS
DNS
0.8%
0.8%
28
28
Suite
Suite
0.8%
0.8%
29
29
Password Resets
Password Resets
0.8%
0.8%
30
30
Technical Assistance
Technical Assistance
0.7%
0.7%
31
31
Vmware
Vmware
0.7%
0.7%
32
32
Sharepoint
Sharepoint
0.7%
0.7%
33
33
Problem Resolution
Problem Resolution
0.7%
0.7%
34
34
Trouble Tickets
Trouble Tickets
0.7%
0.7%
35
35
Unix
Unix
0.7%
0.7%
36
36
RSA
RSA
0.7%
0.7%
37
37
Computer System
Computer System
0.7%
0.7%
38
38
SQL
SQL
0.7%
0.7%
39
39
Knowledge Base
Knowledge Base
0.6%
0.6%
40
40
SMS
SMS
0.6%
0.6%
41
41
Desk Technicians
Desk Technicians
0.6%
0.6%
42
42
Proprietary Software
Proprietary Software
0.6%
0.6%
43
43
Linux
Linux
0.6%
0.6%
44
44
Sccm
Sccm
0.6%
0.6%
45
45
SLA
SLA
0.5%
0.5%
46
46
DOD
DOD
0.5%
0.5%
47
47
POS
POS
0.5%
0.5%
48
48
Microsoft Windows
Microsoft Windows
0.5%
0.5%
49
49
Special Projects
Special Projects
0.5%
0.5%
50
50
Technical Problems
Technical Problems
0.5%
0.5%

23,315 Senior Help Desk Technician Jobs

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