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Top 50 Senior Help Desk Technician Skills

Below we've compiled a list of the most important skills for a Senior Help Desk Technician. We ranked the top skills based on the percentage of Senior Help Desk Technician resumes they appeared on. For example, 12.9% of Senior Help Desk Technician resumes contained Technical Support as a skill. Let's find out what skills a Senior Help Desk Technician actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Help Desk Technician

1. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Senior Help Desk Technician jobs:
  • Developed highly effective technical support team to ensure first time resolution of customer problems.
  • Provided comprehensive technical support services to support center customers.
  • Provide technical leadership and support to end users as part of technical support group that focuses on delivering high-quality customer support.
  • Assist technical support specialists with issues they cannot resolve while supporting upper management in resolving customer support issues.
  • Provided problem solving, procedural, and technical support to store associates and management for systems related issues.
  • Provided efficient technical support over the phone, maintaining a presentable phone demeanor, courteousness and creativity.
  • Provide technical support to over 2500 users at the U.S. Department of Health & Human Services.
  • Provide technical support and training to end-users, and guidance and work leadership to less-experienced technicians.
  • Provided daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.
  • Provided technical support for floor technicians for CD applications, and created documentation of procedures.
  • Provided technical support for a university of over 12,000 students, faculty, and staff.
  • Travel to bi-yearly national sales meetings; provide technical support for all users.
  • Provided technical support in the use of business applications and third party products.
  • Acknowledge, evaluate and appropriately respond to incoming requests for Technical Support Assistance.
  • Provided customers with technical support based on their problem summary.
  • Provide users with technical support for computer problems.
  • Train and develop Technical Support Specialists.
  • Provide technical support and training to end-users onsite and over the phone.
  • Coordinated personal technical support between helpdesk clients and technical support utilizing the following tools: Clarify, MSE, Siebel etc.
  • Provide technical support services to Wellmark & FAI employees located in the home office and regional service sites.

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2,637 Technical Support Jobs

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2. Computer Hardware
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high Demand
Here's how Computer Hardware is used in Senior Help Desk Technician jobs:
  • Install, modify, and repair computer hardware and software.
  • Tested and installed of computer hardware and software applications and ensured software applications meet end user requirements.

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202 Computer Hardware Jobs

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3. Network Printers
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high Demand
Here's how Network Printers is used in Senior Help Desk Technician jobs:
  • Assist with setup and configuration of desktop hardware and software and local and network printers.
  • Performed general troubleshooting of the operating system, applications and local and network printers.
  • Maintain network printers and troubleshoot Local Area Network (LAN) related problems.
  • Maintained and provided troubleshooting on local and network printers.

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15 Network Printers Jobs

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4. Desktop
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high Demand
Here's how Desktop is used in Senior Help Desk Technician jobs:
  • Provide technical desktop support for national IT infrastructure visiting the end user area to research and resolve hardware/software/connectivity issues.
  • Provided phone technical support for desktop and portable computers
  • Assist by responding to requests for technical assistance in person or via phone and electronically through remote desktop agent software.
  • Offer network connectivity, desktop, and remote access support to over 400 users in local and remote offices.
  • Served as the senior point of contact for resolution of desktop related problems in the customer service department.
  • Supported nearly 450 personnel and maintained 350+ Dell desktops, 30+ laptops and 27 various copiers/printers.
  • Provided global desktop support for Knolls Atomic Power Laboratory and remote staff at various shipyards.
  • Ensured inventory of desktops, laptops, and additional peripheral equipment was in stock.
  • Installed, repaired, and maintained desktop workstations, laptops, and peripherals.
  • Provide Desktop support to end users via phone, email or in person.
  • Exemplified very strong knowledge with desktops, laptops and PDA's.
  • Account management for users via desktop and virtual environments.
  • Build new images for desktop and laptop equipment.
  • Managed inventory of company assets including laptops, desktops, monitors, phones, iPads, licensed software and hardware peripherals.
  • Selected Contributions: Troubleshooting hardware and software Windows 7 and XP, with different desktops and laptops.
  • Supported all helpdesk operations, including customer desktop support, LAN, BAN and WAN functions.
  • Provide technical support to customers using Citrix, Remote Desktop Connection, and SSL VPN.
  • Transferred users Outlook personal .pst files, desktop, favorites and personal documents to their new machines.
  • Initiate escalation when needed to Systems Administration, Datacom, Telecom and Desktop Support.
  • serve global client-base in preparation Created VMs using Citrix Desktop Studio.

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2,417 Desktop Jobs

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5. Active Directory
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high Demand
Here's how Active Directory is used in Senior Help Desk Technician jobs:
  • Provided Administrative support to users accounts in Active Directory, providing telephonic support to client/end-user environment.
  • Maintained various objects to include user profiles utilizing Active Directory.
  • Managed permissions to users in active directory.
  • Maintained Enterprise-level Active Directory operations.
  • Monitor and maintain client/server systems through Microsoft NT 4.0, 2000, Active Directory, DNS, DHCP.
  • Manage user account through Active Directory (Unlock account, Password Reset, Update Information).
  • Access to reset and verify account status on US and offshore domain accounts using Active directory.
  • Monitor and setup up accounts in Active Directory and set access rights for users.
  • Add and remove computer from the proper organizational unit in Active Directory.
  • Administered user's rights, memberships, and access in Active Directory.
  • Create, add, delete, and move objects using Active Directory.
  • Reset user's passwords and managed organization units through Active Directory.
  • Perform maintenance on user profiles and domain accounts through Active Directory.
  • Create and manage customer's accounts through Active Directory console.
  • Managed Active Directory and Group Policy for all users.
  • Administer Windows Active Directory users, groups and computers.
  • Manage user and computer accounts on the Active Directory.
  • Administer active directory accounts for over 1000 users.
  • Create and delete user account using Active Directory.
  • Managed user creation and deletion in Active Directory Provide support to all user via phone and/or on-site

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577 Active Directory Jobs

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6. Windows XP
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high Demand
Here's how Windows XP is used in Senior Help Desk Technician jobs:
  • Maintained Microsoft Windows operating systems- Windows XP, Windows Vista, Windows 7, Window Server 2003 and Windows Server 2008.
  • Contracted to Lockheed Martin - Supporting worldwide employees in a Windows XP, Window Vista, and Windows 7 environments.
  • Create and maintain Windows XP and Windows 7 corporate images for multiple models of laptops and desktop computers.
  • Earned training certifications for Windows XP, Windows Vista, Windows 7, and Microsoft Office 2010.
  • Resolve errors and provide technical support for Windows XP, Office 2003, and MS Outlook.
  • Received and troubleshoot at least 30-40 calls a day IT, Windows XP desktop issues.
  • Use Remote Desktop Connection to troubleshoot Windows XP/NT/2003/Vista and MS Office problems for all clients.
  • Build images for PCs for deployment * Upgrade PCs from Windows XP to Windows 7
  • Managed Windows XP/7/8 operating systems and software environment for PC/Mac based workstations.
  • Installed or upgraded to Windows 2000 Professional and Windows XP Operating Systems.
  • Core Duties: Supported Windows XP and then Windows 7.
  • Supported 200+ users with Windows XP and Office 2003 workstations.
  • Provide support for the Windows XP Operating System.
  • Worked flawlessly with Windows XP/Vista/7 and Apple OSX.
  • Support multiple OS, including Windows XP, Vista, and 7.

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18 Windows XP Jobs

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7. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Senior Help Desk Technician jobs:
  • Maintained Software Support: Provided software to include and subsequent releases/upgrades/patches, configuration, troubleshooting and resolution for various software packages.
  • Supported and troubleshoots countless Hardware configurations and various Operating Systems with unparalleled expertise.
  • Provided up-training to troubleshooting, labor troubleshooting.
  • Blackberry configuration and troubleshooting, BES administration.
  • Home, Business, Corporate and Government level warranty software and hardware troubleshooting and replacement support for an OEM computer manufacturer.
  • Maintained printers: installation, configuration, troubleshooting, upgrade, replacing and maintaining all types of network and local printers.
  • Provide strong communication skills to be able to work with employees and assist nontechnical users with troubleshooting issues remotely.
  • Provided cutting edge support, troubleshooting, advice and information to the building Site Manager, weekly.
  • Monitored, Troubleshoot, and repaired any Software and Hardware issues and replace hardware as necessary.
  • Set up, configure, troubleshoot, analyze, and repair, hardware and software systems.
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
  • Worked with the Help Desk to troubleshoot calls and resolve trouble tickets.
  • Answered inbound calls from stores and provided troubleshooting through the phone.
  • Initiate troubleshooting and incident ticketing via phone and remote assistance.
  • Network troubleshooting and toning of ports for desktop usage.
  • Performed diagnostics and troubleshooting of system issues.
  • Train new technicians on troubleshooting techniques.
  • Performed troubleshooting for financial and Market Data applications: Reuters, Bloomberg and Thompson One using Timbuktu (Remote Application).
  • Ensured Service Level Agreements (SLA) were maintained Troubleshooted network performance issues.
  • Coordinated varied priority tasks with Provided troubleshooting for biometrics management.

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1,082 Troubleshoot Jobs

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8. Customer Service
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high Demand
Here's how Customer Service is used in Senior Help Desk Technician jobs:
  • Establish new processes and procedures on responding to various incidents, significantly increasing response time and improving overall customer service.
  • Identified existing problems with the network and developed solutions while providing customer service support.
  • Provide expert laptop/desktop technical support and customer service to military and civilian customers.
  • Managed daily office operations including customer registration, customer service and inventory.
  • Earned solid reputation for resolving complex issues and providing exceptional customer service.
  • Recognized consistently by senior management for exemplary and prompt customer service.
  • Implemented new customer service order form detailing software programs for installation.
  • Provided customer service support on-site and remotely.
  • Provide Tier 1 and 2 end user support and customer service on TTB information technology systems, applications and platforms.
  • Provide instructions and procedures to team members for troubleshooting and increasing both customer service and ticket efficiency.
  • Resolve most levels of end user computer issues, always with excellent customer service.
  • Demonstrated Outstanding Customer Service in person, over the telephone and via email.
  • Provide top customer service to clients in the high pressure retail industry.
  • Received 2nd place in Customer Service for call center for 2009.
  • Provide excellent customer service to all SEI client callers.
  • Contribute to the development and update of workflow charts and procedures to expedite solutions, fulfill requests and improve customer service.
  • Ensured metric compliance by 100%: response time, resolution, call time, customer service and quality deliverables.
  • Provide quality support to clients and other helpdesk personnel, employing a high degree of customer service and timeliness.
  • Sprint), to identify problems with customer service or porting issues.
  • Insure that high customer service level is maintained.

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863 Customer Service Jobs

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9. Phone Calls
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high Demand
Here's how Phone Calls is used in Senior Help Desk Technician jobs:
  • Handled incoming telephone calls, email communications, and assisting users with a variety of hardware and software related issues.
  • Provide timely assistance to users by responding to user phone calls, email requests and in person requests.
  • Document and monitor issues in Remedy for all phone calls and emails.
  • Handled a large volume of phone calls, chat and emails
  • Contract Responding to telephone calls from Level I technicians at Planet Fitness corporate, responding to e-mail, and service requests.

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22 Phone Calls Jobs

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10. VPN
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high Demand
Here's how VPN is used in Senior Help Desk Technician jobs:
  • Completed diagnostic repairs and hardware/software installs also laptop setup and configuration including VPN.
  • Secured VPN, PKI Certificates, High Level Encryption, Remote Access Control, Mobile Support, Host Intrusion Prevention.
  • Processed Virtual Private Network account requests (VPN) for employees and City vendors and contractors.
  • Walked user's through connecting remotely via Terminal Server and VPN using JSRA token.
  • Installed and setup VPN, Dame ware and Support Bridge, Remote desktop support.
  • Set up VPN clients and trouble shoot issues connecting to Continental servers.
  • Install and configure Cisco IP phone systems and Cisco VPN software.
  • Supported multiple locations via telephone and remote access using VPN.
  • Maintain local area network /VPN, and monitor system performance.
  • Trouble shot issues with VPN and other network connectivity.
  • Assist users connecting to bank network via VPN.
  • Created and co-maintained internal scripting for VPN clients.
  • Assist remote employees with VPN related issues.
  • Assist users with CISCO VPN issues.
  • Support customers with clinical applications and vpn connections
  • Used Tivoli remote to resolve software configuration issues and Cisco VPN issues.
  • Created and maintained RSA Securid accounts for VPN remote connectivity.
  • Installed and assisted nearly 500 users with Office 2003 including Visio, Project, VPN, Wireless, and Avaya.
  • Installed Cisco Anywhere VPN on iPhones and imports signature and encryption certificates through Apple Confurator.

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330 VPN Jobs

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11. Laptops
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high Demand
Here's how Laptops is used in Senior Help Desk Technician jobs:
  • Provided hardware and software application upgrades and enhancements to end-user workstations and laptops Configured user profiles and permissions.
  • Configured laptops for wireless and Verizon Air Card capabilities.
  • Set up Sales Reps with new Toshiba and Dell laptops; Installed software needed to perform ordering and inventory queries.
  • Maintain, set-up and deliver loaner mobile devices (iPhone) and laptops (Windows).
  • Respond to trouble tickets and quickly restore functionality to desktops, laptops, printers, etc.
  • Performed installation, configuration, maintenance, and troubleshooting of end user desktops and laptops.
  • Provided support and maintained desktop/laptops of 4000 + user base on an active directory domain.
  • Coordinate the fielding of over 200 laptops and shipment to various locations for required system updates
  • Placed software into production by loading software onto desktops, laptops and other mobile devices.
  • Provide desktop support to user's Laptops, Desktops and all connected devices.
  • Maintained and ensured up-to-date security and software patches on all CIS laptops.
  • Install, configure and troubleshoot systems, laptops, servers and printers.
  • Provided user support of desktop computers, laptops and peripherals i.e.
  • Set up user's accounts on Affinity; Set up laptops.
  • Resolved hardware (Desktops/Laptops/Printers), software and network connectivity issues.
  • Installed and fixed printers, laptops, scanners and AV equipment.
  • Performed diagnostic on laptops and desk tops for clients.
  • Configure wireless connections on laptops and phones as needed.
  • Provided hardware support including PC's, laptops, monitors, handheld devices, printers, scanners, faxes and copiers.
  • Provided first level technical support for Ipads, desktops, laptops in the network.

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362 Laptops Jobs

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12. Setup
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high Demand
Here's how Setup is used in Senior Help Desk Technician jobs:
  • Trained staff and customers in computer-system setup and operations.
  • Provide support and responsible for the setup, installation, training, implementation and administration of the Web Help Desk application.
  • Identified, resolved and pursued resolution of user's workstation setup issues, browser, connectivity, and application issues.
  • Instructed local IT groups and aided in documentation for proper setup and auditing system implementation including servers and application scripts.
  • Install, setup, maintain, and relocate hardware, install applications, software patches, and security patches.
  • Support setup, configuration and troubleshooting of mobile devices including Blackberry, Droid, Apple products.
  • Assist customers with device setup and device education over phone or using LogMeIn Rescue.
  • Provide technical expertise in repair, setup and configuration of new and existing equipment.
  • Help agents setup and access wireless routers at regional and personal offices.
  • Utilized Ghost 7.0 when assisting the hardware technician on workstation setups.
  • Helped to setup a Microsoft Exchange Server on a Windows 2012 server.

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346 Setup Jobs

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13. User Accounts
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high Demand
Here's how User Accounts is used in Senior Help Desk Technician jobs:
  • Provide help desk support for VPN connections, user accounts, printer configurations, wireless connections, and security applications.
  • Utilized Active directory in order to create 2000 user profiles, user accounts, create and unlock passwords.
  • Provide user maintenance task for the company's user accounts, email accounts, and personal directories.
  • Reset passwords and unlocked user accounts through Active Directory and various programs the hospital used.
  • Administered user accounts and home directories on two Windows 2000 servers using Active Directory.
  • Create Data Armor user accounts on Policy Server to allow customer logging into workstations.
  • Required to utilize both active directory and exchange for creating and updating user accounts.
  • Administered changes to 7000+ user accounts as well as creating administrative accounts as needed.
  • Used Active Directory to modify user accounts, reset passwords, and unlock accounts.
  • Created new user accounts, installed software for users and assisted with troubleshooting problems
  • Build and manage user accounts using Active Directory for unclassified and classified networks.
  • Performed administration of Active Directory user accounts, home directories and email systems.
  • Manage objects and user accounts via Microsoft Active Directory and Exchange Servers.
  • Create, delete, and manage user accounts in Active Directory.
  • Unlock user accounts on servers using lockout status tool.
  • Created user accounts in the Blackberry Enterprise Server.
  • Utilize Windows Server Active Directory for a wide variety of tasks and configurations: Creating\configuring\moving\deleting user accounts.
  • Performed backup and recovery for user accounts, workstations, servers, shared files and folders Performed DHCP reservations.
  • Created user accounts and maintained workflow assignments of the invoice approval process.
  • Created national user accounts for the Invision system.

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394 User Accounts Jobs

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14. Remote Access
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high Demand
Here's how Remote Access is used in Senior Help Desk Technician jobs:
  • Maintained network connectivity and provided user support for Remote Access software as well as performed diagnostic testing between network components.
  • Account creation for many software applications including NT accounts and remote access.
  • Provided special assistance to support remote access in adherence to company standards.
  • Promoted to Remote Access Specialist Lead in 2002.

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50 Remote Access Jobs

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15. Internet
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average Demand
Here's how Internet is used in Senior Help Desk Technician jobs:
  • Range of support includes PC hardware and software troubleshooting, internet connectivity troubleshooting and small network configuration.
  • Secret/Unclassified Internet Protocol Routing Network Administration.
  • Supported client software such as Microsoft Office, Adobe Acrobat and Reader, Internet Explorer and approximately 300 proprietary UPS applications.
  • Research problem resolutions using multiple information sources including Internet sites, printed manuals, and other technicians.
  • Administered in-house and telecommuters phone system, network, Internet, Database, and Unix Administration.
  • Assist customers with purchase and setup of dial-up and broadband internet service and VoIP telephone service.
  • Help Desk Support: Troubleshoot and repair customer cable, phone and internet services remotely.
  • Provided telephone technical support for the users of a local independent Internet Service Provider.
  • Helped customers with problems with internet service, Wi-Fi connections, and VPN.
  • Configured email account settings through supported browsers (Netscape and Internet Explorer).
  • Resolve Network Related Issues (Internet Connectivity, Printers, and Resource).
  • Provide technical support to retail customers in support of internet start-up business.
  • Order internet, configure site to site SonicWALL VPN.
  • Configured Microsoft Office products for connections with the Internet.
  • Set up new customers with connections to the Internet (PPP, ISDN, T1).
  • Network Standards and Protocol: Basic awareness of software and hardware components used in typical networking and internetworking environments.
  • Provided remote and onsite help desk support and customer service for DSL, ISDN, T1 and other internet connectivity options.

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88 Internet Jobs

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16. Help Desk
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average Demand
Here's how Help Desk is used in Senior Help Desk Technician jobs:
  • Developed help desk procedures during stand-up and migration from Tactical to Strategic Network Operations.
  • Developed Help Desk Manuals including procedures for known help desk issues, FAQs, and software and hardware installations and configurations.
  • Operated in a Help Desk environment supporting customers, vendor operations, and technical operations for Ascension Health Ministries Hospitals.
  • Team lead for IT help desk support for industry leading project management training firm with over 400 employees.
  • Handled 40-50 calls per day, resolved or escalated help desk tickets in a Windows Active Directory environment.
  • Provided help desk support for Bath Iron Works employees on all various hardware and software issues.
  • Implemented training for new Help Desk staff, improving speed, reliability, and advanced troubleshooting techniques
  • Hired to manage technical support team charged with performing customer service and help desk operations.
  • Participated in various software application pilots, Help Desk projects and travel assignments as assigned.
  • Provided senior help desk support to the Department of Defense, Missile Defense Agency.
  • Resolve Help Desk tickets on a timely manner, providing excellent customer service.
  • Provided support to the CAC PKI Help Desk and to customers.
  • Trained, coached and mentored new Help Desk employees.
  • Maintain and inventory all help desk equipment.
  • Worked as the Tier I Team Lead, on the SEC Help Desk.
  • Help Desk level 1, 2 with Desktop Support for 500 employees.
  • Promoted to assume additional responsibilities as Technical Advisor providing guidance to Help Desk staff.
  • Involved in testing/installation of custom applications, which assists in improving IT help desk functionality.
  • Assist Operation Director with implementing IT Help Desk SOP (Standard Operating Procedure).
  • Provided trainings on new technologies and professional development to the Help Desk staff.

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2,969 Help Desk Jobs

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17. Citrix
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average Demand
Here's how Citrix is used in Senior Help Desk Technician jobs:
  • Support Citrix-based environment with McKesson's Paragon suite of applications.
  • Provided support for Citrix based applications.
  • Provide customers with on-site Citrix troubleshooting
  • Make edits as needed within Active Directory, Exchange Management Console and Citrix-based software and services to keep all users working.
  • Served as key technical contact to troubleshoot and resolve issues related to customers utilizing Citrix for remote access.
  • Implement network systems for remote access via the use of Citrix Systems and VPN client authentication software.
  • Design and implement Virtual desktop environment using Citrix and Hyper-V in a complex and highly secured environment.
  • Configure and maintain virtual servers (configuration and maintenance) via VM Ware via Citrix XenCenter.
  • Use of Citrix Server to reset/end active user sessions when issues arise.
  • Install Citrix Servers and publish applications to be used by multiple departments.
  • Perform maintenance and administration support of all Citrix and Terminal Servers.
  • Support Global usage of CITRIX, Siebel Systems, Active Directory Server
  • Network services maintenance: LAN/WAN/DNS/DHCP/VPN/WiFi, Citrix support.
  • Use Citrix to troubleshoot issues for COPT client.
  • Provided support for Citrix server application farm.
  • Manage user via Active Directory, Exchange Console, Oracle, Wide Orbit, Citrix and iNews software.
  • Updated servers from Citrix XenServer Utilized RDP to implement Server and PC 5.6/6.1 to 6.2SP1.
  • Troubleshoot/tested Citrix Metaframe connection issues for internal and offshore users to ensure all the applications within Citrix ran efficiently.

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147 Citrix Jobs

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18. PC
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average Demand
Here's how PC is used in Senior Help Desk Technician jobs:
  • Created checklist for build team, giving them clear installation instructions and enabling them to track the installation status of PCs.
  • Performed Remote Troubleshooting using Timbuktu to end user's PC and laptop to resolve 90% of the calls.
  • Assisted Move Manager with Pre-Move count of PCs, network and phone connections, and monitors per desk.
  • Performed diagnostic testing on PC equipment and ensure printers and network resources are functional at all times.
  • Installed, configured, monitored and troubleshoot PC's and related hardware on all OS platforms.
  • Improved accuracy and timeliness of new PC orders and reduced incidents for loading additional software.
  • Provided heavy troubleshooting of PC hardware, telecommunications, business applications, and networks.
  • Assisted Network Administrator in maintaining PC workstations, printers and server network.
  • Diagnose and repair PC issues via remote applications or in person.
  • Provided PC and Mac support including Linux and Ghost deployments.
  • Deploy new replacement PCs by transferring user files and applications.
  • Managed a successful relocation and re-installation of +200 PC's.
  • Created and maintained ghost images for new PC deployments.
  • Keep current inventory of PC's and Software.
  • Managed PC troubleshooting on all OS platforms.
  • Provide PC and Printer hardware support.
  • Maintain both PC and MAC platforms.
  • Performed PC recommendations and worked with vendors to acquire hardware and provide installation of all PC systems.
  • Moved, reconnected, and reinstalled PCs, phones and printers.
  • Performed PC Moves/Adds/Changes of Dell, HP and Lenovo workstations.

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1,172 PC Jobs

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19. OS
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average Demand
Here's how OS is used in Senior Help Desk Technician jobs:
  • Diagnosed, identified, isolated and analyzed problems utilizing historical database records.
  • Identify Technical Issues by thoroughly examining systems using Diagnostic Tools.
  • Assist with the creation, closure, reviewing and oversee of the technical teams schedule on the daily basis.
  • Used Microsoft Windows 2000 and XP operating systems and other diagnostic and administrative tools to help resolve user issues.
  • Followed up on vulnerability scans to confirm that appropriate parties had responded to those findings to resolve the vulnerability.
  • Worked closely with the policyholders to ensure they were receiving the best renewal premiums available.
  • Maintained and enhanced performance of all new and existing software and applications across the organization.
  • Provided technical phone support to various U.S. hospitals for their Labor & Delivery fetal monitoring.
  • Diagnosed and repaired a wide variety of the Company's products.
  • Created and managed mailboxes utilizing Microsoft Exchange 2003/2007 Administration Tools.
  • Diagnosed, assigned, and monitored hardware repairs.
  • Diagnosed and corrected first level networking issues.
  • Run diagnostic programs to resolve problems.
  • Installed and configured software and drivers Diagnosed and repaired Operating System problems.
  • Created, configured virtual printers for the Invision system, and added them to the correct hospital test and production regions.
  • Use of Remedy ticket management system to create, follow-up, or close incidents dependent upon resolutions.
  • Resolved Bridging issues between DocVue System and Excalibur System Provided support for Microsoft Office applications.
  • Create and deploy windows images using WDS, Paragon Ghost, and Mclone.
  • Scheduled and implemented OS Utilized SalesForce and SDE/Magic to updates.
  • Assist in devising the best way to backup the line computers utilizing Ghost and Acronis imaging software.

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1,278 OS Jobs

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20. Symantec
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average Demand
Here's how Symantec is used in Senior Help Desk Technician jobs:
  • Provided anti-virus support for local and remote users by using Symantec anti-virus software.
  • Assist with Symantec server administration and maintenance.
  • Required to utilize a Bart PE environment and Symantec Ghost for imaging any computers on campus.
  • Manage, maintain, backup and restore data through Shadow Copy and Symantec Backup Exec 2012.
  • Created and manage company's Windows 7 standard golden images using Symantec Ghost utility.
  • Wiped the Hard Drives and Re-Imaged the Computers using Symantec Ghost 8- 12..
  • Analyzed IT systems by using third party software such as AD-AWARE, Symantec Antivirus software for updates as needed.
  • Created BDCs and Symantec Antivirus servers for remote locations.

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151 Symantec Jobs

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21. Lotus Notes
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average Demand
Here's how Lotus Notes is used in Senior Help Desk Technician jobs:
  • Formulated user accounts and maintained accurate information in Lotus Notes application database.
  • Work in a Lotus Notes environment in order to create, configure, and deleted Lotus Notes user accounts.
  • Designed and led new hire connectivity and email systems training * Lotus Notes and Exchange subject matter expert.
  • Provided level one administration for Lotus Notes version 6.5, and blackberry configuration.
  • Train users on how to make rules and setup their Lotus Notes Client
  • Transitioned newly acquired users from Lotus Notes to Outlook.
  • Used Tivoli remote to configure Lotus notes 6, Manage Now issues.

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74 Lotus Notes Jobs

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22. Lan
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average Demand
Here's how Lan is used in Senior Help Desk Technician jobs:
  • Participated in collecting information for input into customer systems security plans, risk assessments, and disaster recovery plans.
  • Assist in initiation and planning phases of standard project management methodology.
  • Coordinated and planned multiple high profile video teleconferences.
  • Analyzed network traffic and provided customer planning solutions
  • Conducted planned and coordinated VTC for Command level VTC which included approximately 6 sites and 3,165 attendees across 3 countries internationally.
  • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Collaborated in the planning, design, development, and deployment of new applications and enhancements to existing applications.
  • Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.
  • Traveled to Atlanta, GA for one year as needed for the conversion of May Systems into Federated Systems.
  • Handled all facilities related issues to include necessary landlord and vendor interaction, service installations, and repairs.
  • Serve as primary systems monitor, initiator, and implementer of LAN/WAN systems with communications focal point personnel.
  • Awarded the Security Department's medal for assisting in a contingency plan on a security breach.
  • Plan and coordinate of the removal, movement, and/or installation of computer hardware and software.
  • Develop plans for projects and act as lead and associate for various project roll-outs.
  • Provided remote and in person technical support to over SWFLANT and MCSF clients.
  • Planned and directed the timely delivery and pick-up of all classroom laptops.
  • Support remote users and troubleshoot problems using LanDesk.
  • Provided Silanis ApproveIt electronic signature training, setup and support.
  • Utilize LANDesk to ensure that updates are rolled out to all computers properly.
  • Set up LANs and projectors in training area for the instructor.

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1,140 Lan Jobs

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23. Tcp/Ip
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average Demand
Here's how Tcp/Ip is used in Senior Help Desk Technician jobs:
  • Established protocols for support of TCP/IP/Dial customers in coordination with Senior Management.
  • Account creation and maintenance, troubleshoot user profile issues, shared folder permissions issues and configured, troubleshoot network TCP/IP settings.
  • Configured and troubleshoot WINS, DNS setup along with TCP/IP and routing issues.
  • Provide users with general TCP/IP connectivity support in a LAN/WAN/VPN environment.
  • Configured Client Access for NSF Router and TCP/IP.
  • Perform custom TCP/IP configurations of desktops.
  • Utilized knowledge of TCP/IP for Netscreen's command line interface along with Cisco, Unix, Linux, Windows.

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24. Voip
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average Demand
Here's how Voip is used in Senior Help Desk Technician jobs:
  • Installed and resolved CAT V/ VI, Fiber Optic cable and Cisco Voice over IP (VOIP) network connectivity issues.
  • Provide hands on support for VOIP, Exchange email, Windows server and Server and workstation hardware/software issues.
  • Provided level II Computer/VOIP help desk support via telephone, email, and live-chat in corporate environment.
  • Managed office relocation - Network cabling, VOIP installation, furniture, conference room & workstation setup.
  • Voice coordinator for Cisco VOIP telephone system for entire plant.
  • Administer and maintain a Cisco VOIP phone system.
  • Provided Support for CISCO VoIP phone implementation, management, and replacements when necessairy in a strategic and tactical environment.
  • Resolve All Computer needs with full hands on support Setup new VOIP phones for users.
  • Resolved wifi connection, public/private networks, VOIP, Cisco configuration
  • Provided support for Avaya VOIP phone system
  • Maintain Networks for Syracuse, Albany, Rochester and Buffalo Locations * VoIP Management * Support Users both Onsite and Remotely

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193 Voip Jobs

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25. Software Issues
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average Demand
Here's how Software Issues is used in Senior Help Desk Technician jobs:
  • Provided excellent customer service and resolve hardware and software issues related to operating systems and applications.
  • Resolved hardware and software issues including installation of them and printers while assisting end users via phone of chat.
  • Track and route problems, requests, and document resolutions for hardware and software issues.
  • Worked with outside vendors to resolve software issues.
  • Provided in depth customer assistance by triaging and resolving highly technical hardware and software issues focused on first call resolution.

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553 Software Issues Jobs

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26. Mac
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average Demand
Here's how Mac is used in Senior Help Desk Technician jobs:
  • Disconnect machines from the network that are found to be missing critical security patches or that are involved in security incidents.
  • Trained 812 domain users on the USMT resulting in seamless user transitioning from old systems to Life Cycle Replacement machines.
  • Update machines and partner with the IA team to perform retina scans before machines are reconnected to the network.
  • End User support including Networking, Printers, Software, Setup & Support of Mac OSX Server environment.
  • Configure, deliver, and set up Macs, Windows, phones, and peripherals for users.
  • Perform migration of field agent machines from Unix AIX Server to Microsoft Active Directory.
  • Provided trouble-shooting support on both Macintosh OS 8, 9 and OSX.
  • Completed full-scale company wide computer system imaging for both Windows and Mac.
  • Recreate user profile on the server and on the local machine.
  • Log end-users off of a local machine using concurrent connection limiter.
  • Provided consumer technical support on all Brother fax machines and software.
  • Researched and implemented new imaging processes for Windows 7 machines.
  • Managed Microsoft Windows, Linux, and Mac platforms.
  • Completed imaging of new machines and printer support.
  • Control machines remotely using TightVNC software.
  • Image machines using Ghost software.
  • Use Microsoft Word to update SOPs, and update Excel spreadsheets with machine names and current office/cubicle locations.
  • Utilize Dameware/RDP software for connecting to machines through network.
  • Upgraded over 4,000 machines with pgp encryption.
  • Provided technical hardware support and monitoring of 2,000 JPMorgan Chase ATM machines.

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539 Mac Jobs

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27. DNS
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average Demand
Here's how DNS is used in Senior Help Desk Technician jobs:
  • Set static IP, DNS, and WINS setting on user's computers.

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1,435 DNS Jobs

No jobs at selected location

28. Suite
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average Demand
Here's how Suite is used in Senior Help Desk Technician jobs:
  • Perform national second-tier support and technical troubleshooting for a suite of eight computerized on-site data entry system (CODES) applications.
  • Tailored monthly training for the entire MicroSoft Office Suite in a lab environment for two levels: intermediate and advanced users.
  • Designated to a project team responsible for upgrading the agency's notebook and tower computers to the Office 2007 suite.
  • Experienced with scheduling VTC in multiple suites, resolving VTC conflicts with internal customers and external agencies.
  • Install, troubleshoot, diagnose and resolve problems within the MS Office Suite and within Active Directory.
  • Provided technical support for Windows systems, as well as Microsoft Office Suite and Outlook.
  • Monitored and resolved all trouble tickets in BMC Remedy IT Service Management Suite.
  • Acted as a product tester and provided critical feedback that assisted management in selecting the best malware suite solution.
  • Support Mac/PC common platform software: MS Office, Adobe Creative Suite, Lync, and Firefox.
  • Provided training, setup and administration with the Tandberg Management Suite video conference system.
  • Supported Lotus SmartSuite and Microsoft Office environments running Windows 3.1 on Novell 3.1 LANs in addition to IBM 3090 mainframe applications.

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335 Suite Jobs

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29. Password Resets
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average Demand
Here's how Password Resets is used in Senior Help Desk Technician jobs:
  • Assist with Active Directory and Oracle application accounts password resets and lockout problems.
  • Resolved software/hardware issues, performed password resets and printer installs for users.
  • Performed password resets and rejoined users to KPMG domain.
  • Manage NIPR and SIPR accounts lockouts and password resets.
  • Handle new user requests/password resets on multiple systems.
  • Performed Password resets in BES.
  • Provide password resets, Good app activations, RSA token pin resets and sync.

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164 Password Resets Jobs

No jobs at selected location

30. Vmware
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low Demand
Here's how Vmware is used in Senior Help Desk Technician jobs:
  • Assisted in VMware implementation which saved the command approximately 350,000 in Life Cycle Replacement costs.
  • Help on supporting vmware product and loading new virtual servers for company branches.
  • Assist with the configuration and deployment of VMware virtual servers.
  • Worked with VMware to consolidate many older servers into a virtualized environment.

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440 Vmware Jobs

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31. Sharepoint
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low Demand
Here's how Sharepoint is used in Senior Help Desk Technician jobs:
  • Performed Remedy knowledge-base, SharePoint collaboration website and Blackberry Enterprise Server administration.
  • Created and modified user accounts on SharePoint, Sales Force, SAP and MS Windows user profiles.
  • Collaborated on a project to improve SharePoint for better functioning.
  • Set up users in Security Groups for Sharepoint as well as other Security Groups for specific access.
  • Support Citrix connections, Oracle applications, Cisco VPN, Trend and SharePoint.
  • Create Sharepoint security groups and add users as needed.

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53 Sharepoint Jobs

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32. Trouble Shooting
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low Demand
Here's how Trouble Shooting is used in Senior Help Desk Technician jobs:
  • Produced and maintained digital flowcharts outlaying trouble shooting procedures for specific connectivity issues.
  • Managed B power pushers of software updates for the beltway region, providing trouble shooting support for failed updates.
  • Trouble shooting on Windows 95, 98, NT and 2K.
  • Trouble shooting pc, printer, server and network issues and responding to interface and network alerts as needed.

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61 Trouble Shooting Jobs

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33. Problem Resolution
demand arrow
low Demand
Here's how Problem Resolution is used in Senior Help Desk Technician jobs:
  • Interacted with internal and external support organizations to ensure timely problem resolution.
  • Discovered performance deviations from service level objectives, and determined problem resolution.
  • Maintained communications with customers during the problem resolution process.
  • Provided 1st and 2nd level technical assistance and problem resolution for all users with hardware, software and application related problems.
  • Provided first level Help Desk customer support for global Mattel employees on multiple hardware and software platforms by direct problem resolution.
  • Trained new employees and junior staff and served as subject matter expert for problem resolution and escalation issues.
  • Provided first-level contact and problem resolution for all users with hardware, software and applications problems.
  • Present * Provided technical support for software, hardware and network problem resolutions for faculty and staff
  • Achieved high levels of customer satisfaction through clear and patient methodical approach to problem resolution,.
  • Provided support over the phone, Deskside in person and provide problem resolution.

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245 Problem Resolution Jobs

No jobs at selected location

34. Unix
demand arrow
low Demand
Here's how Unix is used in Senior Help Desk Technician jobs:
  • Applied working knowledge of UNIX and Microsoft NT/2000 Administration to assist customers in system/application support.
  • Provided tier I support for UNIX based Excalibur Oil and Gas Accounting software.
  • Cleared print queues on NT and UNIX print servers.
  • Well versed with configuration management within mixed UNIX, Solaris, and Windows environment to include integration of thin clients.
  • Perform constant monitoring of a mixed Windows- and UNIX-based systems environment.

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318 Unix Jobs

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35. Dhcp
demand arrow
low Demand
Here's how Dhcp is used in Senior Help Desk Technician jobs:
  • Configured WINS, DNS, and DHCP servers along with installation and maintenance of company routers, switches, and hubs.
  • Create DHCP Scopes and reservations for computers and printers; join computers to the domain.
  • Maintained DHCP scope and reservations for servers, clients and printers.
  • Deploy AD, DNS, DHCP, NAS, and managed more than 800+ users.
  • Install DHCP and DNS Software thru server manager.

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227 Dhcp Jobs

No jobs at selected location

36. RSA
demand arrow
low Demand
Here's how RSA is used in Senior Help Desk Technician jobs:
  • Lead Priority calls for major system outages - contact people involved to resolve outages and keep conversation on point.
  • Assist user's with accessing remote accounts using RSA soft and hard tokens.
  • Administered Membership Services and Single Sign-in Accounts through RSA for Secure ID.
  • Manage the helpdesk queue in Service Now which is HRSA's ticketing system for all IT related issues.
  • Administered RSA user accounts using the RSA Quickadmin utility.
  • Perform other duties as required or assigned Admin access to RSA Securid Authentication Manager Quick Admin console EXPERIENCE:

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44 RSA Jobs

No jobs at selected location

37. SQL
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low Demand
Here's how SQL is used in Senior Help Desk Technician jobs:
  • Input sensitive and vital information into SQL/Access databases which serve as a back-end to the HEAT ticketing system.
  • Utilized SQL to not only detect the fraud, but how the customers were doing it.
  • Created various reports using T-SQL commands in SQL Server Management Studio.
  • Support SQL 2005 clusters and monitor the performance of the systems.
  • Executed PL/SQL commands and queries.
  • Experienced with BMC Service Core and Asset Core - Working knowledge of SQL and XML.

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709 SQL Jobs

No jobs at selected location

38. Knowledge Base
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low Demand
Here's how Knowledge Base is used in Senior Help Desk Technician jobs:
  • Documented resolutions and submission to Knowledge Base.
  • Worked with redouble ticket system, imputing data to create a knowledge base for customers.
  • Help technicians with any technical problems that are not detailed in our knowledge base system.
  • Provide timely and accurate resolutions, document problems & resolutions for the knowledge base.
  • Developed knowledge base articles, handles special projects on an as needed basis.
  • Created and maintained Service Desk knowledge base and training materials.
  • Documented software fixes and procedures in Knowledge Base.
  • Added solutions to the internal knowledge base.
  • Configured and updated a multi-user Knowledge Base that allowed multiple departments to share information seamlessly.
  • Worked CSIRT security incidents Helped maintain Help Desk Knowledge Base

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737 Knowledge Base Jobs

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39. Proprietary Software
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low Demand
Here's how Proprietary Software is used in Senior Help Desk Technician jobs:
  • Provide 1st/2nd and 3rd level support for operational and technical issues related to proprietary software and hardware.
  • Document and manage incident and trouble tickets via Remedy, Notify, Lotus and proprietary software applications.
  • Support various proprietary software related to food service order systems.
  • Assist users with remote computing issues, connecting thru the VPN using proprietary software and Remote Desktop/PCAnywhere.

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50 Proprietary Software Jobs

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40. SMS
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low Demand
Here's how SMS is used in Senior Help Desk Technician jobs:
  • Supported local and remote users utilizing Remote Registry and SMS Console.
  • Resolved users' problems over the phone, utilizing SMS Remote Control Software, as well as provided deskside troubleshooting.
  • Provided onsite troubleshooting when SMS and/or Net-meeting are un-executable.
  • Resolve complaints via phone, sms remote tool or Webex Remote Help.

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17 SMS Jobs

No jobs at selected location

41. Desk Technicians
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low Demand
Here's how Desk Technicians is used in Senior Help Desk Technician jobs:
  • Provided supervisory oversight of other Help Desk Technicians.
  • Assisted in the management of help desk technicians that provide both tier1 and tier 2 support to 1500 users.
  • Provided assistance and training to other Help Desk technicians in solving more advanced user problems and inquires.
  • Assist in training of Jr. Help Desk Technicians, through documentation of trouble tickets.
  • Mentor to Help Desk Technicians as a Crew Captain and quality-check tickets.
  • Help Desk Technicians are the first line and triage of support.
  • Supervised, trained and managed performance of Help Desk Technicians.
  • Provide assistance in troubleshooting with other help desk technicians.
  • Supported and trained Help Desk Technicians as needed.
  • Provided leadership to 8 help desk technicians.
  • Trained and mentored junior help desk technicians.
  • Supervised five student help desk technicians.
  • Provide consultations to help desk technicians Provide up-to-date information, following current processes, and communicating effectively to customers.
  • Acted as a liaison between helpdesk technicians and clients.
  • Lead helpdesk technicians with a large acquisition.
  • Trained entry level helpdesk technicians.

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64 Desk Technicians Jobs

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42. Linux
demand arrow
low Demand
Here's how Linux is used in Senior Help Desk Technician jobs:
  • Provided advanced troubleshooting of connectivity issues, modems, routers, switches, and networks containing both Linux and Windows platforms.
  • Administer Linux based email server.

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578 Linux Jobs

No jobs at selected location

43. Sccm
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low Demand
Here's how Sccm is used in Senior Help Desk Technician jobs:
  • Use SCCM to scan for vulnerabilities and add computer to groups for patching and software updates.
  • Initiate and troubleshoot advertised Operating Systems deployment via System Center Configuration Manager (SCCM).
  • Coordinate and execute multiple PC migrations using SCCM and PC Movers.
  • Imaged laptop computers using Microsoft SCCM.
  • Used SCCM to push updates, remote onto PC's.
  • Advertised and deployed software to Broadcom managed systems using Microsoft SCCM console.

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185 Sccm Jobs

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44. Software Problems
demand arrow
low Demand
Here's how Software Problems is used in Senior Help Desk Technician jobs:
  • Provided remote and on-site end-user support on a broad scope of hardware/software problems and printing/network connectivity issues.
  • Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Identify, troubleshoot and resolve hardware and software problems; provide problem tracking and trend analyses.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Solved a wide variety of hardware and software problems for computer customers.

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446 Software Problems Jobs

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45. SLA
demand arrow
low Demand
Here's how SLA is used in Senior Help Desk Technician jobs:
  • Responded to calls from and ACD system and Remedy within limits set by SLA.
  • Assisted manager on making the SLA goals for the week and month.
  • Resolve Remedy help desk tickets created by the customer within SLA.
  • Complete all tickets before SLA.
  • Shared duties in SLA monitoring.
  • Meet all SLA, KPI, and ACD/CCD requirements.

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40 SLA Jobs

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46. DOD
demand arrow
low Demand
Here's how DOD is used in Senior Help Desk Technician jobs:
  • Managed and ensured the security of critical classified documents and computer systems vital to DoD functionality.
  • Assisted DOD personnel by remotely diagnosing problems and providing resolutions for technical and service-related issues.
  • Maintain all facets of Operational security for Military/DOD environments.
  • Worked with Network Administrators to accommodate our DOD network with port forwarding and TCP/IP traffic.
  • Installed and troubleshot DoD approved baseline images and application software using Symantec Ghost.

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495 DOD Jobs

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47. POS
demand arrow
low Demand
Here's how POS is used in Senior Help Desk Technician jobs:
  • Completed mandated coursework as deemed relevant to the position with a final grade that exceeded management expectations.
  • Developed data repository with contact information for all third-party vendors to increase efficiency.
  • Tested fixes and performed post-resolution follow-ups to ensure problems have been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Performed the function of supporting local and remote users of the United States Postal Service telecommunications and data networks.
  • Resolved hardware/software POS issues and dispatched appropriate technicians to repair hardware components at store site.
  • Trained and supervised a team to resolve trouble tickets using Remedy software for tracking purposes.
  • Managed the Help Center when manager's position was open for 6 months.
  • Analyze client needs and have them back on track soon as possible.
  • End user support and customer service was the core of this position.
  • Provided second level POS support for store and help desk personnel.
  • Created and conducted inventory of technical equipment's for auditing purposes.
  • Turned around tense situations with irate customers into positive outcomes.
  • Proposed upgrades to processes and procedures in use.
  • Coordinate drills and identify possible threats.
  • Helped ensure the smooth implementation, consolidation and streamlining of postal retail stores throughout the United States and U.S. holdings abroad.
  • Composed I.T outage and maintenance notifications that are emailed to over 9,500+ end users in different regions around the world.
  • Provide 24 hours on-call assistance when scheduled * Create images and use Ghosting software for mass distribution and backup purposes.
  • Implement GPOs to manage security, user environment settings and software customization.
  • Trained new helpdesk team members on POS/WebSmartt Level 1-2 Support.

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172 POS Jobs

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48. Special Projects
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low Demand
Here's how Special Projects is used in Senior Help Desk Technician jobs:
  • Worked with management on different special projects, implementations, service changes and process changes.
  • Planned directed or carried out special projects involving Help Desk promotion activity as needed.
  • Work on special projects as assigned by division management or supervisor.
  • Participate in special projects as required.
  • Worked on different special projects.

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45 Special Projects Jobs

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49. Android
demand arrow
low Demand
Here's how Android is used in Senior Help Desk Technician jobs:
  • Configured E-mail clients on IOS and Android devices
  • Cleared Security Background Check Troubleshoot customer's desktop, laptop, and mobile devices running Windows & Android Operating Systems.
  • Administered the configuration of corporate email on Blackberry, Android, and iOS devices.
  • Configure and manage mobile devices iOs/Android.

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64 Android Jobs

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50. Software Development
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low Demand
277 Software Development Jobs

No jobs at selected location

Senior Help Desk Technician Jobs

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20 Most Common Skills For A Senior Help Desk Technician

Technical Support

16.3%

Computer Hardware

15.1%

Network Printers

8.1%

Desktop

7.5%

Active Directory

7.0%

Windows XP

5.8%

Troubleshoot

5.5%

Customer Service

5.2%

Phone Calls

5.0%

VPN

3.6%

Laptops

3.3%

Setup

2.7%

User Accounts

2.4%

Remote Access

2.4%

Internet

2.2%

Help Desk

2.0%

Citrix

1.9%

PC

1.4%

OS

1.4%

Symantec

1.3%
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Typical Skill-Sets Required For A Senior Help Desk Technician

Rank Skill
1 Technical Support 12.9%
2 Computer Hardware 11.9%
3 Network Printers 6.4%
4 Desktop 5.9%
5 Active Directory 5.6%
6 Windows XP 4.6%
7 Troubleshoot 4.4%
8 Customer Service 4.1%
9 Phone Calls 3.9%
10 VPN 2.9%
11 Laptops 2.6%
12 Setup 2.1%
13 User Accounts 1.9%
14 Remote Access 1.9%
15 Internet 1.7%
16 Help Desk 1.6%
17 Citrix 1.5%
18 PC 1.1%
19 OS 1.1%
20 Symantec 1.0%
21 Lotus Notes 1.0%
22 Lan 1.0%
23 Tcp/Ip 1.0%
24 Voip 1.0%
25 Software Issues 1.0%
26 Mac 0.9%
27 DNS 0.8%
28 Suite 0.8%
29 Password Resets 0.8%
30 Vmware 0.7%
31 Sharepoint 0.7%
32 Trouble Shooting 0.7%
33 Problem Resolution 0.7%
34 Unix 0.7%
35 Dhcp 0.7%
36 RSA 0.7%
37 SQL 0.7%
38 Knowledge Base 0.6%
39 Proprietary Software 0.6%
40 SMS 0.6%
41 Desk Technicians 0.6%
42 Linux 0.6%
43 Sccm 0.6%
44 Software Problems 0.5%
45 SLA 0.5%
46 DOD 0.5%
47 POS 0.5%
48 Special Projects 0.5%
49 Android 0.4%
50 Software Development 0.4%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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22,436 Senior Help Desk Technician Jobs

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