Senior housekeeper job description

Up to $1,500 New Hire Bonus

Seeking an enthusiastic, guest-friendly, proactive individual with a passion for hospitality to join our team. You will inspect rooms by ensuring that our guest rooms meet their standards upon their arrival at our properties. Provides excellence in service for guests and owners while on the property, responding to guest inquiries and needs.

What will I be doing?

• Greet guests immediately with friendly/candid acknowledgment.
• Provides customer services to guests, including information about resort services, activities, and local attractions.
• Clean rooms but not limited to stripping dirty linens, vacuuming, dusting, mopping, cleaning dishes in the dishwasher, making beds, cleaning bathrooms and counters, and moving furniture. All work must be completed within an allotted time frame in order to meet production standards.
• Report deficiencies in order to maintain room in compliance with resort standards.
• Replenishes linen and guest amenities
• The senior housekeeper will be responsible to clean, inspect and turning in ready according to the high cleanliness and working order standards of HGV.
• Assist co-workers as requested.
• Expected to utilize self-service technology frequently as part of your employment with HGV.
• Carry out other duties as assigned by leadership.
• Regular attendance, grooming standards, and safety guidelines established by the company and site are crucial to the successful performance of this position. Team members are expected to adhere to the handbook and all HGV policies.

Qualifications

What are we looking for?

A team-first attitude!

To fulfill this role successfully, you'll need to possess the following minimum qualifications and experience:

• Ability to perform multi-task assignments.
• Flexibility to work during different shifts.
• Ability to communicate (oral and written) with team members and guests.
• 1+ year self-inspecting experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• High School Diploma or equivalent

What will it be like to be a Team Member?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

Don't wait! Apply Today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Housekeeping Lead/Senior coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities

* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
* Ensure that assigned staff have reported to work; document any late or absent employees.
* Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
* Assign designated guest room keys and beepers to assigned staff.
* Maintain accurate record of such and ensure security of keys.
* Communicate additions or changes to the assignment sheets as they arise throughout the shift.
* Inspect supply levels of floor closets.
* Assign designated personnel to rectify any deficiencies.
* Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
* Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
* Directly contact Room Attendant and relay any deficiencies to be corrected.
* Update room status after approving cleanliness and condition in accordance with departmental standards.
* Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
* Check DND rooms and verify status.
* Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
* Room Attendant's have changed bed sheets.
* Counsel Room Attendants on any discrepancies.
* Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
* Directly contact respective personnel and relay any deficiencies to be corrected.
* Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
* Contact Engineering directly for urgent repairs.
* Conduct training of staff as assigned.
* Provide feedback on staff performance to manager.
* Report disciplinary problems to manager and participate in the counseling of employees.
* Document pertinent information in department log book.
* Complete all paperwork and closing duties before leaving.
* Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
* Check P.M. reports for accuracy and completeness.
* Complete night counts in accordance with departmental standards.

Education and Experience

* High School Graduate or General Education Degree (GED): or Work Equivalent
* 2 years experience as Room Attendant.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Laundry tasks are also included with the above key duties and responsibilites

Source: Hospitality Online

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Housekeeping at Vacasa

We take pride in our work, knowing our tireless efforts provide peace of mind. We're the vacation heroes-giving guests a spotless first impression and setting the tone for an unforgettable experience. With us, you're more than just a housekeeper, you're a keeper of the house.

What we're looking for

We're searching for an exceptional individual to join our team as a Sr Housekeeper. This person is a hard-working individual who will embody our values while maintaining the supreme cleanliness of our homes. This person will work closely with the local management team in Myrtle Beach, SC and provide mentorship to their colleagues.

Hours can and will vary weekly and seasonally based on business needs.

What you'll do

* Professionally clean and maintain Vacasa properties using cleaning procedures and products in conformance with prescribed company standards
* Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for
* Identify and note any damages to homes. Create maintenance tickets as necessary
* Mentor, train, and support new and existing Housekeepers
* Perform inspections of cleans completed by Housekeepers
* Touch-up cleans as needed

* Establish and maintain open, collaborative relationships with team members and management team
* Correspond on a regular basis with your local management team and team members
* Be available and willing to assist your colleagues and management team when necessary

* Provide cross-coverage for your manager and Co-Senior Housekeeper(s) when necessary
* Collect and remove trash and debris
* Meet and maintain required Housekeeping metrics
* Attend all mandatory individual and team meetings
* Replenish consumable items such as soaps and paper products
* Maintain hot tubs as needed; no experience necessary - we offer on-site training
* Other responsibilities as assigned - because every day looks different

Skills you'll need

* Reliable transportation
* Smartphone and personal email address
* Driving inclement weather conditions as required
* Availability to work Sunday through Saturday, early mornings and evenings as needed.
* Ability to work well under pressure in a fast-paced environment
* Lead by example while embodying our company values
* Highly responsive and reliable
* Strong attention to detail
* Prior housekeeping experience preferred although we can teach you the Vacasa standard
* Ability to stand, sit, and walk for an extended period of time.
* Reach overhead and below the waist
* Push, pull, and lift less than or equal to 20 pounds
* Bend, stoop, squat, kneel, and twist
* Adhere to all company policies and procedures
* Reasonable comfort level with computers and smart devices
* Access to the internet and the ability to check your email on a daily basis

Compensation

* $15 / hour

What you'll get

* Health/dental/vision insurance-100% coverage option based on hours worked
* Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
* 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
* Health & Dependent Care Flexible Spending Accounts based on hours worked
* Paid vacation & sick days
* Employee Assistance Program
* Career advancement opportunities
* Employee discounts
* All the equipment you'll need to be successful
* Great colleagues and culture
* Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.