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Become A Senior Human Resources Representative

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Working As A Senior Human Resources Representative

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $38,100

    Average Salary

What Does A Senior Human Resources Representative Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Senior Human Resources Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Senior Human Resources Representative jobs

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Senior Human Resources Representative Career Paths

Senior Human Resources Representative
Senior Human Resources Generalist Human Resources Manager
Corporate Human Resources Manager
8 Yearsyrs
Human Resources Manager Regional Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Senior Human Resources Generalist Director Of Human Resources
Director Of Human Resources Operations
11 Yearsyrs
Recruitment Manager Staffing Consultant Human Resources Generalist
Employee Relations Manager
6 Yearsyrs
Employee Relations Manager Human Resources Business Partner
Head Of Human Resources
9 Yearsyrs
Recruitment Manager Human Resources Consultant Human Resources Supervisor
Human Resources Administration Manager
6 Yearsyrs
Senior Recruiter Executive Recruiter Human Resources Coordinator
Human Resources Business Partner
10 Yearsyrs
Regional Human Resources Manager Director Of Employee Development Human Resources Coordinator
Human Resources Contractor
9 Yearsyrs
Employee Relations Manager Human Resources Coordinator
Human Resources Generalist/Manager
6 Yearsyrs
Senior Recruiter Human Resources Business Partner
Human Resources Lead
8 Yearsyrs
Director Of Human Resources Chief Executive Officer Specialist
Human Resources Manager
7 Yearsyrs
Senior Human Resources Manager Director Of Employee Development Human Resources Consultant
Human Resources Recruiter/Manager
7 Yearsyrs
Senior Human Resources Manager Senior Manager Director Of Human Resources
Human Resources Vice President
8 Yearsyrs
Recruiter Recruitment Manager Human Resources Manager
Regional Human Resources Manager
8 Yearsyrs
Human Resources Manager Director Of Human Resources
Senior Director Human Resources
13 Yearsyrs
Human Resources Supervisor Operations Manager Human Resources Coordinator
Senior Human Resources Administrator
6 Yearsyrs
Human Resources Supervisor Recruiter Human Resources Consultant
Senior Human Resources Consultant
9 Yearsyrs
Director Of Human Resources Assistant Vice President Human Resources Coordinator
Senior Human Resources Generalist
7 Yearsyrs
Recruiter Human Resources Manager
Senior Human Resources Manager
9 Yearsyrs
Regional Human Resources Manager Recruiter
Talent Acquisition Manager
9 Yearsyrs
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Average Length of Employment
Top Employers Before
Recruiter 4.6%
Manager 1.2%
Top Employers After
Recruiter 4.7%
Manager 1.7%
Consultant 1.1%

Senior Human Resources Representative Demographics

Gender

Female

70.6%

Male

26.5%

Unknown

2.9%
Ethnicity

White

81.0%

Hispanic or Latino

9.7%

Asian

6.9%

Unknown

1.9%

Black or African American

0.5%
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Languages Spoken

Spanish

50.0%

French

14.6%

Arabic

10.4%

Portuguese

6.3%

German

4.2%

Hindi

2.1%

Chinese

2.1%

Mandarin

2.1%

Carrier

2.1%

Bengali

2.1%

Urdu

2.1%

Italian

2.1%
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Senior Human Resources Representative Education

Schools

University of Phoenix

14.5%

Michigan State University

11.2%

Villanova University

7.3%

Cornell University

5.6%

Troy University

5.0%

Webster University

5.0%

DePaul University

5.0%

University of Houston

5.0%

University of North Texas

4.5%

Capella University

4.5%

Texas A&M University

3.9%

University of Minnesota - Twin Cities

3.4%

Wilmington University

3.4%

Pennsylvania State University

3.4%

Chapman University

3.4%

Strayer University

3.4%

Western Michigan University

3.4%

New York University

2.8%

Bowling Green State University

2.8%

University of Illinois University Administration

2.8%
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Majors

Human Resources Management

33.7%

Business

30.9%

Psychology

6.0%

Management

5.5%

Communication

4.4%

Counseling Psychology

3.0%

Education

1.9%

Marketing

1.6%

English

1.5%

Accounting

1.5%

Liberal Arts

1.4%

Political Science

1.1%

Public Relations

1.1%

Sociology

1.1%

Community Organization And Advocacy

1.0%

Project Management

1.0%

General Education, Specific Areas

1.0%

Elementary Education

0.8%

Finance

0.8%

Health Care Administration

0.8%
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Degrees

Bachelors

46.1%

Masters

36.1%

Other

8.2%

Certificate

5.0%

Associate

3.0%

Doctorate

1.3%

Diploma

0.3%
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Part Time
Internship
Temporary

Real Senior Human Resources Representative Salaries

Job Title Company Location Start Date Salary
Senior Human Resources Representative Xilinx, Inc. San Jose, CA Nov 09, 2016 $100,000
Senior Human Resource Representative HCL America Inc. Jersey City, NJ Feb 23, 2016 $85,862
Senior Human Resource Representative HCL America Inc. Jersey City, NJ Aug 05, 2015 $85,862
Senior Human Resource Representative HCL America Inc. Jersey City, NJ Jun 26, 2015 $85,862
Senior Human Resource Representative HCL America Inc. Jersey City, NJ Jun 16, 2015 $85,862
Senior Human Resource Representative HCL America Inc. Jersey City, NJ Jul 10, 2015 $85,862
Senior Human Resources Representative Schlumberger Technology Corporation Katy, TX Apr 03, 2015 $67,517 -
$87,300
SR. Human Resources Representative Medtronic, Inc. Hanover, MA Nov 01, 2009 $65,270 -
$79,500

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Top Skills for A Senior Human Resources Representative

ProceduresPayrollPerformanceManagementProcessCompanyPoliciesHumanResourcesGeneralistWorkerHrisSafetyEeo-1FmlaDiversityAbsenceTrainingProgramsOpenEnrollmentSuccessionPlanningBenefitsAdministrationExitInterviewsActionPlanBusinessUnitCustomerService

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Top Senior Human Resources Representative Skills

  1. Procedures
  2. Payroll
  3. Performance Management Process
You can check out examples of real life uses of top skills on resumes here:
  • Streamlined administrative processes by developing HR procedures documented in an Administrative Manual for all branches of the organization.
  • Monitored Worker's Compensation and personal leave of absences by coordinating with Payroll thereby ensuring the elimination of inaccurate payments.
  • Coordinated the performance management process for exempt employees.
  • Communicated company policies to employees.
  • Provided Human Resources generalist support to the Facilities and Services department (approximately 520 employees) across six locations.

Top Senior Human Resources Representative Employers