Senior human resources representative job description

Do you enjoy working in a team environment providing strategic counsel and advisory services to leaders on business and people related issues?Do you take an energetic and influential approach to bring challenge and perspective to a business agenda?Would you get job fulfillment by playing a pivotal role in making sure our environment is the best possible workplace for our associates?Do you have a high regard for personal accountability and fully understand why integrity, trust, and customer focus are required qualities to display within the Human Resources function?
If so, DHL Supply Chain has the opportunity for you.

Job Description

We're looking for top notch Sr. HR Representatives to provide outstanding customer service to our business leaders at distributions centers and regional offices across the country. We need people who thrive in a fast-paced environment, who are looking for a good challenge, and who are dedicated to creating and developing superior customer relationships. You've got to be sharp, and you must be on your game every day… because you will be an required part of everyday life.

Some of our distribution centers are free-standing. Others are on-site with customers.No matter where we are, we're part of their team, we're invested in their success, and our operation is fully transparent. DHL Supply Chain is a world-class company, and we hire only world-class people.People who aren't afraid to work hard - in fact, people who want to work hard.

In this Sr. HR Representative role:

* Provide guidance and recommendations to business managers on matters that may impact people within the organization
* Serve as an advocate and counsel to hourly and exempt associates
* Drive initiatives/activities in support of site climate and culture
* Manage and conduct internal investigations as needed
* Ensure compliance with required regulations, policies, and laws related to Human Resources activities
* Ensure the administration of audit activities for compliance within HR policies and procedures
* Ensure management is trained in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment
* Provide feedback and coaching to managers, actively listen and ask searching clarifying questions in regards to associates
* Manage staffing, succession planning and associate programs and processes
* Implement/manage training and development activities and monitor effectiveness
* Administer compensation and benefits systems, processes, and employee communications
* Administer action planning activities related to the annual EOS process
* Administer compliance with our performance management systems
* Enter and maintain data in HRMS system

Required Education and Experience

* BS/BA degree in Human Resources or related field or minimum of five years HR experience, required
* Master's degree in Human resources or other related field, preferred
* PHR/SPHR SHRM-CP/SHRM-SCP certification, preferred
* Previous experience partnering with senior management, required
* Proven experience of leading deployment of organizational change
* Demonstrable experience with HR Metrics
* Competence to build and effectively manage interpersonal relationships at all levels of the company
* In-depth knowledge of labor law and HR best practices, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

The Senior HR Shared Services Representative serves as first point of contact for employee assistance and information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and HR policies and procedures. This function works closely with the field HR teams, employees and management. This position also supports the department in the administration of assigned transactional work.
This position is based at our Milwaukee, WI headquarters.

Key Accountabilities

In partnership with the Shared Services team, completes assignments in areas such as: Onboarding, Off-boarding, Benefits, Talent Acquisition, Reporting, Audits and Compliance.

Handles all aspects of pre-employment onboarding, including background check and drug screening process; I-9 completion; new hire paperwork; and communications with candidate, management and HR partner.

Conducts new employee orientation in-person or via TEAMS.

Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, e-mail and drop-in face-to-face interactions.

Completes termination documents and conducts exit interviews.

Runs reports and sends to business partners; may need to analyze data and use Excel to create v-lookups, pivot tables or graphs.

Data entry into HR system for all employee-related changes, including performing mass uploads and data audits.

Interfaces with Corporate Human Resources, HRIS, Compensation, Benefits, Payroll and IT departments to assist in the administration and support of employee issues and problems.

Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures.

Serves as a first-line resource for other members of the HR Shared Services team.

Escalates complex cases to the HR Shared Service Manager or field HR resources.

Updates team SOPs and works to identify process improvement opportunities.

Assist with other HR Shared Service Center projects, as needed

Maintains high degree of confidentiality.

Performs other duties as requested.

Serves as backup to other HR Shared Services team members when they are out of office

The Field Senior Human Resources Representative is an integral member of the Human Resources Team with Penske Logistics, reporting directly to the Area Human Resources Manager, and actively collaborates with our operation managers, supervisors, and associates.

This position is responsible for proactively developing relationships and executing all aspects of the human resources function with an emphasis in the areas of associate engagement, onboarding, retention, diversity/inclusion, associate relations, and compliance. The Senior Human Resources Representative will generate innovative solutions that drive processes and programs that help to ensure associates are equipped to achieve exceptional results, while at the same time realizing their professional goals and objectives.

This position will support approximately 3-5 operations (approximately 300 associates with the majority being CDL A Drivers) and requires the ability to travel 30%-40% (1-2 trips per month) to various locations by car/plane, with overnight as required or as directed by leadership. This position supports many locations that run 24/7, and occasional evenings/weekends may be required for site visits, hiring events, general engagement, etc.
MAJOR RESPONSIBILITIES:
Associate Relations:
• Make contributions that reinforce a workplace that mirrors our Employee Value Proposition
• Advise associates and management on interpretation of human resources policies, programs, and procedures.
• Participate in investigations, prepare summaries and make recommendations as directed by the HR Manager
• Advise department managers on strategy and activities that will promote a positive working environment and will develop managers' skills to reward and recognize and create a culture of engagement.

Training and Development:
• Support in the preparation and execution of the talent review and succession planning process
• Work with HR Manager to create and ensure successful completion of individual development plans
• Train managers with the tools and training to optimize their performance
• Schedule training events, identify participants and venues, prepare materials and facilitate as needed

Diversity, Inclusion, and Engagement:
• Champion and promote diversity in all aspects of human resource practices
• Work with managers to create and maintain a diverse and inclusive workplace
• Influence leaders in the execution and sustainability of associate engagement action plans

Talent Acquisition:
• Collaborate with the recruiting team to acquire top talent through improved selection tools and criteria, and local outreach efforts
• Reinforce promotion process, ensuring a positive experience for the internal associate

Compliance:
• Ensure compliance with all federal, state, and local employment laws and regulations (e.g., FMLA, ADA, FCRA, EEO, and FLSA)
• Communicate, interpret and consistently apply company policies and procedures
• Ensure compliance with all Human Resource processes
• Conduct regular compliance reviews at location level (Wage and Hour, etc.)
• Partner with HR Manager and Safety team to ensure safe workplace
Special Assignments
• Special Assignments and tasks as assigned by the Area Human Resources Manager
• Supporting the onboarding program as needed
• Administering the Exit Interview reporting database
• Perform administrative duties as required

Benefits:
Our excellent benefits plan keeps associates and their families happy, healthy and secure. We offer more than you realize, including:
• Bonus eligible
• Medical coverage (including vision and RX)
• Life insurance (employee, spouse and children)
• More family time with paid holidays and vacations
• Short- and long-term disability
• Health care and dependent care spending accounts
• Retirement Savings Plan
• Employee discounts
• Wellness benefits, including personal health coach program, 24-hour nurse advice line and incentive programs

QUALIFICATIONS:
• Bachelor's degree, in Human Resources, Business Administration, or equivalent preferred.
• SHRM or HRCI Certification(s) preferred (i.e. PHR, SHRM-CP)
• 3-5 years of Human Resources generalist experience preferred
• Creative, independent self-starter who excels in a fast paced environment
• Agile and quick learner, enjoys collaborative projects and continuous education
• Ability to understand the business operations
• Must be a confident communicator, (including written, and verbal skills) Bilingual Spanish a plus
• Ability to effectively manage projects to timely completion
• Some knowledge of employment law and regulatory compliance issues helpful (deeper knowledge may be required for certain states, such as CA, MA, etc.)
• Must possess a high level of honesty, integrity, and ethics
• Regular, predictable, full attendance is an essential function of the job
• Ability and willingness to travel as necessary (approximately 50%), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, and freight management. Visit www.PenskeLogistics.com to learn more.