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Senior Human Resources Representative skills for your resume and career

Updated January 8, 2025

6 min read

Quoted Experts

Dr. Vinh Nguyen Ph.D.,

J. Adam Shoemaker Ph.D.

Below we've compiled a list of the most critical senior human resources representative skills. We ranked the top skills for senior human resources representatives based on the percentage of resumes they appeared on. For example, 8.6% of senior human resources representative resumes contained performance management as a skill. Continue reading to find out what skills a senior human resources representative needs to be successful in the workplace.

15 senior human resources representative skills for your resume and career

1. Performance Management

Here's how senior human resources representatives use performance management:

Partnered with senior leadership team to develop effective performance management and succession plans that identified necessary key competencies for calibrating capabilities.
Administered compensation programs and assists in job analysis, job evaluation, and performance management to ensure compliance with company guidelines.

2. HRIS

Here's how senior human resources representatives use hris:

Developed and maintained HRIS project priorities and overall implementation schedule.
Streamlined recruitment process by utilizing HRIS reporting systems.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how senior human resources representatives use payroll:

Monitored Worker's Compensation and personal leave of absences by coordinating with Payroll thereby ensuring the elimination of inaccurate payments.
Performed all benefits processing and payroll functions including coordinating and performing employee benefit eligibility and open enrollment activities.

4. SR

Here's how senior human resources representatives use sr:

Promoted to SR Human Resource Representative to support the Global Pharmaceutical organization through implementation of Human Resource strategies and processes.
Partnered with Sr. Labor Relations Team to develop integrated labor strategy to accomplish business objectives in general negotiations.

5. Labor Relations

Labor relations refer to the relationship between the employer and its employees. It usually deals with labor-management wherein it focuses on the collective bargaining agreement regarding work between the union of the employee in making decisions for the organization. On the other hand, findings mean the proper wages, hours of duty, working conditions, safety, and employee protection while at work, grievances, and other related concerns.

Here's how senior human resources representatives use labor relations:

Developed and executed strategies for labor relations, organizational design and development, acquisitions, outsourcing, and talent retention.
Labor Relations: Negotiated with union business agents on uniform application of collective bargaining agreements, employee grievance matters.

6. Exit Interviews

Exit interviews are meetings conducted by management representatives with employees who are separating from the company. These interviews act as a measurement scale to assess the individual's overall experience with the organization. Having a standardized procedure of exit interviews helps the company to manage risks effectively. It can increase employee retention, engagement and helps to decide what decisions are fruitful and what aren't inside the organization.

Here's how senior human resources representatives use exit interviews:

Participated in Benefits Orientation, resolved Employee Relation disputes including a Harassment Investigation and delivered Exit Interviews when needed.
Partnered with managers for terminations, conducted exit interviews and managed final exit activities as required by State regulations.

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7. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how senior human resources representatives use conflict resolution:

Partnered with and counseled global management teams on HR activities, including effective communication and conflict resolution.
Resolved employee related issue through conflict resolution, advised management on disciplinary action and performance improvement counseling.

8. Employee Engagement

Here's how senior human resources representatives use employee engagement:

Created communication plan to increase employee engagement.
Ensured high employee engagement through the best talent acquisition and the implementation of talent management strategies.

9. Applicant Tracking Systems

Here's how senior human resources representatives use applicant tracking systems:

Monitored internal and external applicant tracking systems, facilitated in coordinated interviews, took applicants through on-boarding process.
Presented three applicant tracking systems to leadership to recommend opportunities for greater organizational efficiency.

10. Open Enrollment

Open enrollment means a duration that comes every year that a person can sign up for health insurance or change the plan that a person has, for instance, if a person needs to deregister. The activity always features in a few weeks or months within a year. It allows workers to alter their benefit plans, including vision, dental, health insurance, life insurance, and disability.

Here's how senior human resources representatives use open enrollment:

Presented benefits workshops/info sessions during open enrollment period to communicate vendor, plan and/or benefit updates and changes to employee population.
Administered company benefits to include policy renewals/changes, open enrollments, interfacing with vendor representatives and communicating benefits information to employees.

11. Workers Compensation

Here's how senior human resources representatives use workers compensation:

Represented organization in EEOC, Workers Compensation and Unemployment matters.
Managed and reported company-wide Workers Compensation claims.

12. Organizational Development

Here's how senior human resources representatives use organizational development:

Conducted new employee orientation program and delivered training on Human Resources policies and procedures and organizational development to a diverse audience.
Researched, designed and implemented multiple delivery platforms for human resources and organizational development.

13. Training Programs

Here's how senior human resources representatives use training programs:

Created, implemented and delivered supervisory training programs on variety of topics to ensure management awareness / understanding.
Coordinated and conducted new hire orientations and employee development/training programs and maintained all training records.

14. Unemployment Claims

Here's how senior human resources representatives use unemployment claims:

Processed unemployment claims and attended appeal hearings.
Handled unemployment claims, investigated worker's compensation claims, and assisted the loss prevention and safety managers with investigations.

15. FMLA

Here's how senior human resources representatives use fmla:

Determined FMLA eligibility generated and mailed required notifications to client employees in timely manner.
Administered all temporary leave paperwork and documentation, including FMLA and Disability.

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What skills help Senior Human Resources Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Senior Human Resources Representative resumes?

Dr. Vinh Nguyen Ph.D.

Professor of Business Administration, Coe College

The most important skills for new graduates, particularly for HRM majors, are adaptability and problem solving. The ability to continuously learn and change is critical during this crisis and with on-going technological advancements. A willingness to face any problems and to find creative solutions is also highly desirable in this changing world. Thus, people who are highly aware and possess a growth mindset will stand out in the labor market.

What soft skills should all Senior Human Resources Representatives possess?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

FYI, soft skills are a lot more difficult to train than hard skills. This is part of the reason that there is so much demand for soft skills - for the most part, they need to be innate to the candidate.
Here again, communication comes up - and here, it is important to recognize that communication is much more than just telling people. A good communicator is a great listener. He knows when to speak his mind and when to wait and see what happens. She knows how to collaborate effectively with people and how to take action when needed.

What hard/technical skills are most important for Senior Human Resources Representatives?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

Even though these skills are much more trainable, it helps if HR professionals are familiar with HR information systems.
There are too many to name them all here (sorry, no free advertising)! It would be difficult for a candidate to be familiar with every platform a company might use for their HRIS, but it is good to know that they generally work in the same ways.
If the company asks if you have experience with a particular platform that you have never heard of, always be truthful but still be ready to ask intelligent questions about it: "I'm not too familiar with that platform, but I'd be curious to know about your employees' experiences with it. How long have you been using it, and how robust is the self-service interface?"

What Senior Human Resources Representative skills would you recommend for someone trying to advance their career?

Dr. Michael Pasquale Ph.D.

Professor of Linguistics, Humanities Division Chair, Cornerstone University

Graduates should continue to develop expertise and fluency in their language learning and development. They should focus on developing language fluency in the career areas they are pursuing. For example, they should read extensively and listen to podcasts in their target language to understand the field and how to use the language fluently and effectively in those contexts.

What type of skills will young Senior Human Resources Representatives need?

Dwaine Turner Ph.D.

Assistant Professor, East Central University

Graduates will need to be multiculturally competent, have great interpersonal skills, and Telehealth exposure. Upcoming graduates will be faced with providing services to a diverse population that will be very challenging, as a result of the COVID-19 pandemic. The graduates will have to implore the usage of their interpersonal skill set to strengthen the therapeutic alliance between counselor and client relationship. Also, the new trend in the profession is virtual sessions, which can be awkward at times but very necessary with the current landscape of society. The graduate will have to be more creative when creating an environment that is therapeutic in a virtual meeting room to allow the client to emote/divulge sensitive information.

What technical skills for a Senior Human Resources Representative stand out to employers?

Adam Smith Ph.D.

Bicentennial Professor, Associate Professor of Management, Enactus Sam Walton Fellow, Indiana University Kokomo

That varies by industry, employer, level, and position. Also, it depends on their approach to hiring and training. It is important that students research employers and industries that interest them. But overall, it may be skills such as decision-making, problem-solving, critical thinking, time management, and collaboration that remain vital. Going forward, effective communication, tech savviness, a positive view of change (as opportunity), and an openness to continuous learning may set people apart in organizations.

Do you want to know more?

List of senior human resources representative skills to add to your resume

The most important skills for a senior human resources representative resume and required skills for a senior human resources representative to have include:

Performance Management
HRIS
Payroll
SR
Labor Relations
Exit Interviews
Conflict Resolution
Employee Engagement
Applicant Tracking Systems
Open Enrollment
Workers Compensation
Organizational Development
Training Programs
Unemployment Claims
FMLA
Succession Planning
PeopleSoft

Corrective Action
Disciplinary Actions
EEO-1
Employment Law
Recruitment Process
Kronos
Personnel Policies
Action Plan
FLSA
Generalist Support
Leave Management
Career Development
Background Checks
I-9
Open Positions
ADP
Benefits Administration

Federal Laws
Performance Reviews
Taleo
Career Fairs
Reference Checks
Offboarding
Recruitment Strategies
Ofccp
Sexual Harassment
Cobra
Policy Interpretation
Collective Bargaining
Progressive Discipline
Legal Compliance
AAP
Benefit Programs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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