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Senior implementation manager skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Ehsan Sheybani Ph.D.,
Ehsan Sheybani Ph.D.
Below we've compiled a list of the most critical senior implementation manager skills. We ranked the top skills for senior implementation managers based on the percentage of resumes they appeared on. For example, 9.6% of senior implementation manager resumes contained project management as a skill. Continue reading to find out what skills a senior implementation manager needs to be successful in the workplace.

15 senior implementation manager skills for your resume and career

1. Project Management

Here's how senior implementation managers use project management:
  • Provide business direction and project management for cross-functional, operational, strategic and/or tactical projects by defining project scope and objectives.
  • Maintained current and complete project management data and documents in enterprise systems; analyzed and reports project performance metrics as requested.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior implementation managers use customer service:
  • Created solid client relationships through problem resolution and exemplary customer service.
  • Developed strategies to manage the introduction of new products into the Field Customer Service organization to ensure field support readiness.

3. Project Scope

Here's how senior implementation managers use project scope:
  • Defined implementation project scope, planned for each software implementation and managed implementation projects from inception to completion.
  • Maintain and control project scope to stay with in project budget.

4. Business Processes

Here's how senior implementation managers use business processes:
  • Defined detailed business processes including Opportunity Management, Lead Management, and Account/Customer Management.
  • Led 30 indirect reports and monitored key business processes within scope of ERP necessary to achieve prosperous business results.

5. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how senior implementation managers use healthcare:
  • Managed a variety of technical engagements for healthcare providers and collaborated with clinical and financial staff at hospitals.
  • Focused on implementing across various industries specializing in healthcare in addition to financial and governmental agencies.

6. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how senior implementation managers use java:
  • Experience working within the Agile methodology and SCRUM framework for development efforts - JAVA, HTML, API's.
  • Involved in the development of Java - J2EE application.

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7. Client Relationships

Here's how senior implementation managers use client relationships:
  • Managed client relationships; coordinated support services.
  • Developed and managed positive client relationships.

8. Client Facing

Here's how senior implementation managers use client facing:
  • Designed and implemented external client facing SharePoint to facilitate partnership and transparency.
  • Managed the largest company wide portfolio of strategic client facing projects.

9. RFP

RFP stands for request for proposal and is a document that contains details about a project or bids from contractors who are responsible for completing the project.
Here's how senior implementation managers use rfp:
  • Lead a 7 person team for the response of a large Verizon RFI and then the subsequent RFP.
  • Involved in contract negotiation by offering solutions, services and language for Requests for Proposals (RFP).

10. Enterprise Resource Planning

Here's how senior implementation managers use enterprise resource planning:
  • Implemented multiple Enterprise Resource Planning (ERP) projects on-site or remotely in the United States, and Latin America.

11. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how senior implementation managers use hr:
  • Provided HR best practices, updates on system compliance, and due diligence in reporting needs (ex.
  • Streamlined the HR and Finance organization structures and processes by instituting an automated interface which eliminated duplicate data entry.

12. Client Management

Client management, similar to customer relationship management, refers to the procedure for how businesses interact with clients, both current and potential. The overall goal of client management is to construct and maintain good relationships with clients, leading to a high volume of repeat customers or clients who suggest the business's services to other clients.

Here's how senior implementation managers use client management:
  • Acted as liaison between senior management, staff and client management.
  • Managed the implementation of a client management, cross selling and referral tracking solution.

13. Implementation Process

An implementation process is a procedure by which a team turns a plan or strategy into action. A straightforward implementation process is the teams' roadmap to achieving its strategic goals and objectives. It's essential to have an established, well-defined, and practical implementation process.

Here's how senior implementation managers use implementation process:
  • Managed implementation process, documented business and technical requirements, and developed solutions to challenges.
  • Hired and given authority to define and enact internal implementation processes.

14. Go-Live

The term ‘Go-live' is used to define a period when a product/service becomes ready to use. Going live is commonly used in the software industry to indicate that the software or the program has entered the production stage, where it is ready for the users.

Here's how senior implementation managers use go-live:
  • Managed customer implementation projects from planning through Go-Live.
  • Obtained client approvals for requirement documents, testing, and go-live.

15. Lean Six Sigma

Here's how senior implementation managers use lean six sigma:
  • Served as lead over four Lean Six Sigma projects.
  • Applied Lean Six Sigma methodology to support Operational Excellence initiatives to establish cross-functional best practices.
top-skills

What skills help Senior Implementation Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior implementation manager resumes?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Analytical and problem-solving skills, Strong technical skills, The ability to work well under pressure, attention to detail, teamwork skills, organization and time management, interpersonal and communication skills, management and leadership skills.

What soft skills should all senior implementation managers possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for senior implementation managers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What type of skills will young senior implementation managers need?

Peter Dordal Ph.D.Peter Dordal Ph.D. LinkedIn profile

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
Do you want to know more?
Read more about what experts have to say about senior implementation manager

List of senior implementation manager skills to add to your resume

Senior implementation manager skills

The most important skills for a senior implementation manager resume and required skills for a senior implementation manager to have include:

  • Project Management
  • Customer Service
  • Project Scope
  • Business Processes
  • Healthcare
  • Java
  • Client Relationships
  • Client Facing
  • RFP
  • Enterprise Resource Planning
  • HR
  • Client Management
  • Implementation Process
  • Go-Live
  • Lean Six Sigma
  • Client Expectations
  • Risk Management
  • Shared Services
  • Customer Satisfaction
  • Saas
  • Process Improvement
  • Emerging Technologies
  • Implementation Projects
  • ERP
  • Payroll
  • Employee Development
  • Client Satisfaction
  • Issue Resolution
  • Microsoft Project
  • SQL
  • Post Implementation
  • Account Management
  • PMO
  • Customer Expectations
  • CRM
  • Epic
  • Enterprise Solutions
  • Business Analysis
  • Technical Support
  • Direct Reports
  • User Acceptance
  • Client Implementations
  • Data Warehousing
  • QA
  • Pre Sales
  • UAT
  • Project Lifecycle

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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