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Become A Senior Implementation Specialist

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Working As A Senior Implementation Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $92,363

    Average Salary

What Does A Senior Implementation Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Implementation Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Implementation Specialist Career Paths

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Average Length of Employment
Senior Specialist 3.7 years
Specialist 2.5 years
Top Careers Before Senior Implementation Specialist
Consultant 5.6%
Top Careers After Senior Implementation Specialist
Consultant 8.0%
Manager 2.7%

Do you work as a Senior Implementation Specialist?

Senior Implementation Specialist Demographics

Gender

Male

51.9%

Female

46.6%

Unknown

1.5%
Ethnicity

White

60.7%

Hispanic or Latino

14.2%

Black or African American

12.2%

Asian

9.1%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

100.0%

Senior Implementation Specialist Education

Schools

University of Phoenix

10.5%

Strayer University

8.8%

Villanova University

7.0%

University of North Texas

7.0%

University of North Carolina at Greensboro

5.3%

Florida State University

5.3%

University of Chicago

5.3%

Duke University

5.3%

Northeastern University

5.3%

University of North Carolina at Wilmington

5.3%

Morehouse College

3.5%

Lenoir-Rhyne University

3.5%

Appalachian State University

3.5%

Harford Community College

3.5%

Boston University

3.5%

Texas Tech University

3.5%

National Louis University

3.5%

University of Massachusetts - Lowell

3.5%

Community College of the Air Force

3.5%

Adelphi University

3.5%
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Majors

Business

32.2%

Accounting

6.4%

Computer Science

6.0%

Marketing

5.6%

Project Management

5.6%

Communication

4.7%

Finance

3.9%

Computer Information Systems

3.4%

Political Science

3.4%

Management Information Systems

3.4%

Management

3.0%

Psychology

3.0%

Mathematics

3.0%

Education

3.0%

Nursing

2.6%

Criminal Justice

2.6%

Health Care Administration

2.1%

Information Systems

2.1%

Electrical Engineering

2.1%

Public Relations

1.7%
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Degrees

Bachelors

48.0%

Masters

20.3%

Other

18.5%

Associate

6.5%

Certificate

4.3%

Diploma

1.5%

Doctorate

0.6%

License

0.3%
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Senior Implementation Specialist Videos

Conducting Implementation-Informed Evaluations: Practical Applications & Lessons Learned

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Real Senior Implementation Specialist Salaries

Job Title Company Location Start Date Salary
Senior Implementation Specialist Numerix LLC New York, NY Dec 18, 2010 $173,250
Senior Regional Implementation Group Specialist Successfactors, Inc. South San Francisco, CA Jan 15, 2015 $135,000
Senior Regional Implementation Group Specialist Successfactors, Inc. Minnetonka, MN Jan 15, 2015 $135,000
SR. REG. Implementation Group Specialist Successfactors, Inc. Round Rock, TX May 01, 2016 $135,000
Senior Implementation Delivery Specialist EMC Corporation Dallas, TX Apr 18, 2011 $115,000
Senior Implementation Specialist 4Sight Supply Chain Group Butler, NJ Jun 30, 2016 $111,500 -
$121,500
Senior Implementation Delivery Specialist EMC Corporation Hopkinton, MA Mar 04, 2015 $111,100 -
$122,000
Senior Implementation Delivery Specialist EMC Corporation Berkeley Heights, NJ Oct 01, 2012 $111,100
Senior Peoplesoft Specialist ERP Implementations Laureate Education, Inc. Baltimore, MD Sep 05, 2015 $110,000 -
$150,000
Senior Analytics & Implementation Specialist Possible Worldwide, LLC Seattle, WA Aug 08, 2016 $110,000
Senior Implementation Delivery Specialist EMC Corporation Seattle, WA Sep 06, 2012 $107,099 -
$112,476
Senior Peoplesoft Specialist ERP Implementations Laureate Education, Inc. Baltimore, MD Sep 01, 2014 $106,000 -
$150,000
Senior Implementation Delivery Specialist EMC Corporation New York, NY Aug 17, 2011 $105,456
Senior Implementation Delivery Specialist EMC Corporation Farmington Hills, MI Jun 24, 2013 $105,000
SR. Regional Implementation Group Specialist Sap Labs, LLC Palo Alto, CA Sep 20, 2014 $99,518
Senior Regional Implementation Group Specialist Sap Labs, LLC Palo Alto, CA Mar 22, 2013 $99,500
Senior Implementation Delivery Specialist EMC Corporation Seattle, WA Jan 14, 2013 $99,424 -
$110,000
Senior Implementation Delivery Specialist EMC Corporation Dallas, TX Aug 18, 2011 $97,635
Senior Implementation Delivery Specialist EMC Corporation Dallas, TX Aug 16, 2011 $95,784
Senior Implementation Delivery Specialist EMC Corporation Dallas, TX Aug 01, 2012 $93,891 -
$107,550
Senior Implementation Delivery Specialist EMC Corporation Parkton, NC Aug 19, 2011 $89,773 -
$107,550
Senior Implementation Specialist Exterro, Inc. Beaverton, OR Dec 12, 2016 $87,402
Senior Specialist-Telephony Implementation and O at&T Services, Inc. San Ramon, CA Aug 14, 2012 $86,055
Senior Implementation Specialist Exterro, Inc. Beaverton, OR Sep 18, 2016 $80,000
SR. Implementation Specialist Verisk Health, Inc. Waltham, MA Aug 20, 2015 $80,000 -
$90,000
SR. Implementation Specialist, Data Operations Verisk Health, Inc. Waltham, MA Jul 21, 2014 $80,000 -
$100,000
Senior Implementation Delivery Specialist EMC Corporation Jacksonville, FL Oct 03, 2011 $79,726 -
$107,550

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Top Skills for A Senior Implementation Specialist

  1. Procedures
  2. Implementation Process
  3. Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Documented and maintained client flexible benefit plan design, procedures and eligibility rules.
  • Cross-trained with Service Team which allowed for retaining ownership of client requests to amend policies during the Implementation process.
  • Analyzed complex National Account client requirements for payroll, benefits and human resource policies and procedures and related financial accounting information.
  • Project Management Inventory reduction: Evaluating all stocking locations and recommending opportunities to reduce inventory without impacting customer care.
  • Assess needs of clinics and develop training and implementation plans to execute setup and training of clinical end users.

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Top 10 Best States for Senior Implementation Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Alaska
  5. Rhode Island
  6. New Jersey
  7. Virginia
  8. Colorado
  9. Minnesota
  10. Connecticut
  • (476 jobs)
  • (1,059 jobs)
  • (116 jobs)
  • (91 jobs)
  • (134 jobs)
  • (864 jobs)
  • (1,573 jobs)
  • (686 jobs)
  • (707 jobs)
  • (315 jobs)

Top Senior Implementation Specialist Employers

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Senior Implementation Specialist Videos

Conducting Implementation-Informed Evaluations: Practical Applications & Lessons Learned

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