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Become A Senior Implementation Specialist

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Working As A Senior Implementation Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $90,000

    Average Salary

What Does A Senior Implementation Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Implementation Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Implementation Specialist Career Paths

Senior Implementation Specialist
Project Manager
Senior Project Manager
11 Yearsyrs
Project Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Product Manager
Senior Product Manager
9 Yearsyrs
Senior Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Senior Project Manager
Information Technology Director
10 Yearsyrs
Senior Project Manager Information Technology Director Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Implementation Manager Information Technology Project Manager Program Manager
Product Manager
6 Yearsyrs
Implementation Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Implementation Manager Information Technology Project Manager Business Development Manager
Senior Manager
9 Yearsyrs
Implementation Manager
8 Yearsyrs
Senior Consultant Manager Account Manager
Sales Account Manager
6 Yearsyrs
Senior Consultant Manager
Information Technology Manager
7 Yearsyrs
Senior Consultant Manager Branch Manager
Relationship Manager
6 Yearsyrs
Account Manager
Development Manager
8 Yearsyrs
Team Leader Lead Technician
Technical Manager
7 Yearsyrs
Team Leader Store Manager Service Manager
Service Delivery Manager
10 Yearsyrs
Team Leader Project Leader Senior Systems Engineer
Systems Manager
6 Yearsyrs
Consultant/Project Manager Technical Manager Technical Support Manager
Technical Services Manager
7 Yearsyrs
Consultant/Project Manager Manager Applications Development
Data Manager
6 Yearsyrs
Senior Business Analyst Information Technology Manager Information Technology Operations Manager
Information Technology Systems Manager
8 Yearsyrs
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Do you work as a Senior Implementation Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Specialist 2.6 years
Top Careers Before Senior Implementation Specialist
Consultant 5.1%
Top Careers After Senior Implementation Specialist
Consultant 8.0%
Manager 2.4%

Do you work as a Senior Implementation Specialist?

Average Yearly Salary
$90,000
Show Salaries
$64,000
Min 10%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$125,000
Max 90%
Best Paying Company
Radisson Hotel
Highest Paying City
Palo Alto, CA
Highest Paying State
Washington
Avg Experience Level
3.8 years
How much does a Senior Implementation Specialist make at top companies?
The national average salary for a Senior Implementation Specialist in the United States is $90,134 per year or $43 per hour. Those in the bottom 10 percent make under $64,000 a year, and the top 10 percent make over $126,000.

Real Senior Implementation Specialist Salaries

Job Title Company Location Start Date Salary
Senior Implementation Specialist Numerix LLC New York, NY Dec 18, 2010 $173,250
Senior Regional Implementation Group Specialist Successfactors, Inc. Minnetonka, MN Jan 15, 2015 $135,000
SR. REG. Implementation Group Specialist Successfactors, Inc. Round Rock, TX May 01, 2016 $135,000
Senior Regional Implementation Group Specialist Successfactors, Inc. South San Francisco, CA Jan 15, 2015 $135,000
Senior Implementation Delivery Specialist EMC Corporation Dallas, TX Apr 18, 2011 $115,000
Senior Implementation Specialist 4Sight Supply Chain Group Butler, NJ Jun 30, 2016 $111,500 -
$121,500
Senior Implementation Delivery Specialist EMC Corporation Hopkinton, MA Mar 04, 2015 $111,100 -
$122,000
Senior Implementation Delivery Specialist EMC Corporation Berkeley Heights, NJ Oct 01, 2012 $111,100
Senior Analytics & Implementation Specialist Possible Worldwide, LLC Seattle, WA Aug 08, 2016 $110,000
Senior Peoplesoft Specialist ERP Implementations Laureate Education, Inc. Baltimore, MD Sep 05, 2015 $110,000 -
$150,000
Senior Implementation Delivery Specialist EMC Corporation Seattle, WA Sep 06, 2012 $107,099 -
$112,476
Senior Peoplesoft Specialist ERP Implementations Laureate Education, Inc. Baltimore, MD Sep 01, 2014 $106,000 -
$150,000
Senior Implementation Delivery Specialist EMC Corporation New York, NY Aug 17, 2011 $105,456
Senior Implementation Delivery Specialist EMC Corporation Farmington Hills, MI Jun 24, 2013 $105,000
SR. Regional Implementation Group Specialist Sap Labs, LLC Palo Alto, CA Sep 20, 2014 $99,518
Senior Regional Implementation Group Specialist Sap Labs, LLC Palo Alto, CA Mar 22, 2013 $99,500
Senior Implementation Delivery Specialist EMC Corporation Seattle, WA Jan 14, 2013 $99,424 -
$110,000
Senior Implementation Delivery Specialist EMC Corporation Dallas, TX Aug 18, 2011 $97,635
Senior Implementation Delivery Specialist EMC Corporation Dallas, TX Aug 16, 2011 $95,784
Senior Implementation Delivery Specialist EMC Corporation Dallas, TX Aug 01, 2012 $93,891 -
$107,550
Senior Implementation Delivery Specialist EMC Corporation Parkton, NC Aug 19, 2011 $89,773 -
$107,550
Senior Implementation Specialist Exterro, Inc. Beaverton, OR Dec 12, 2016 $87,402
Senior Specialist-Telephony Implementation and O at&T Services, Inc. San Ramon, CA Aug 14, 2012 $86,055
SR. Implementation Specialist Verisk Health, Inc. Waltham, MA Aug 20, 2015 $80,000 -
$90,000
Senior Implementation Specialist Exterro, Inc. Beaverton, OR Sep 18, 2016 $80,000
SR. Implementation Specialist, Data Operations Verisk Health, Inc. Waltham, MA Jul 21, 2014 $80,000 -
$100,000
Senior Implementation Delivery Specialist EMC Corporation Jacksonville, FL Oct 03, 2011 $79,726 -
$107,550

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Top Skills for A Senior Implementation Specialist

  1. Project Management
  2. Setup
  3. SQL
You can check out examples of real life uses of top skills on resumes here:
  • Provided project management support; performed implementation and gap analysis for monitoring tools used in data center operations.
  • Assess needs of clinics and develop training and implementation plans to execute setup and training of clinical end users.
  • Performed backups for various plug-ins including Windows File System, SharePoint VSS, SQL Server and Windows File Servers.
  • Act as Primary Technical support and Customer relations representative for on-boarding clients.
  • Led the design, implementation, and configuration of EMC ControlCenter environment for new installs and upgrades.

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Top 10 Best States for Senior Implementation Specialists

  1. North Dakota
  2. Wyoming
  3. Colorado
  4. Minnesota
  5. Utah
  6. Oregon
  7. District of Columbia
  8. Idaho
  9. Washington
  10. Alaska
  • (93 jobs)
  • (59 jobs)
  • (686 jobs)
  • (707 jobs)
  • (373 jobs)
  • (362 jobs)
  • (476 jobs)
  • (111 jobs)
  • (599 jobs)
  • (91 jobs)

Senior Implementation Specialist Demographics

Gender

Male

48.1%

Female

44.1%

Unknown

7.7%
Ethnicity

White

60.7%

Hispanic or Latino

14.4%

Black or African American

12.2%

Asian

8.9%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

100.0%

Senior Implementation Specialist Education

Schools

University of Phoenix

13.8%

Strayer University

7.5%

New York University

6.3%

Villanova University

6.3%

Northeastern University

6.3%

University of North Carolina at Greensboro

5.0%

University of North Texas

5.0%

Arizona State University

5.0%

Franklin University

3.8%

National University

3.8%

Roosevelt University

3.8%

Georgia State University

3.8%

University of Massachusetts - Lowell

3.8%

Florida State University

3.8%

Florida International University

3.8%

Duke University

3.8%

University of Denver

3.8%

University of North Carolina at Wilmington

3.8%

South University

3.8%

Bryn Mawr College

3.8%
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Majors

Business

30.9%

Computer Science

7.0%

Accounting

6.5%

Project Management

5.7%

Communication

5.1%

Computer Information Systems

4.9%

Marketing

4.6%

Psychology

3.5%

Health Care Administration

3.5%

Management

3.0%

Political Science

3.0%

Finance

3.0%

Nursing

2.7%

Education

2.7%

Management Information Systems

2.7%

Information Technology

2.7%

Criminal Justice

2.2%

Human Resources Management

2.2%

Information Systems

2.2%

Electrical Engineering

1.9%
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Degrees

Bachelors

48.5%

Masters

20.1%

Other

17.0%

Associate

8.5%

Certificate

4.1%

Diploma

1.1%

License

0.4%

Doctorate

0.4%
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