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Top 50 Senior Implementation Specialist Skills

Below we've compiled a list of the most important skills for a Senior Implementation Specialist. We ranked the top skills based on the percentage of Senior Implementation Specialist resumes they appeared on. For example, 6.5% of Senior Implementation Specialist resumes contained Project Management as a skill. Let's find out what skills a Senior Implementation Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Implementation Specialist:

1. Project Management

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high Demand
Here's how Project Management is used in Senior Implementation Specialist jobs:
  • Provided project management support; performed implementation and gap analysis for monitoring tools used in data center operations.
  • Coordinate directly with customers and project management to consult on system functionality and gather requirements for new features.
  • Provided project management functions to drive the customer to successfully completing off-line and on-line testing scenarios.
  • Performed on-site installation of new system environments as well as on-site project management and consulting.
  • Project management and implementation of a variety custom developed software products and services.
  • Project Management scoped to reduce inventory while not impacting customer care.
  • Incorporated project management methodologies and maintaining project documentation.
  • Project Management and Implementation Planning.
  • Provided project management functions to drive issuer enrollment into the program which increases cardholder usage and elevate GDV.
  • Performed on site and off site project management for data governance software for Fortune 500 customers.
  • Project Management and Coordination for Implementation of Electronic Claims Software and Revenue Cycle products.
  • Project Management of Installations - as many as 17 at one time.
  • Project Management, consulting, and training.
  • Project Management: Created and managed customer installation timelines from start to finish.

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2. Setup

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high Demand
Here's how Setup is used in Senior Implementation Specialist jobs:
  • Assess needs of clinics and develop training and implementation plans to execute setup and training of clinical end users.
  • Monitor the status of the customer's service setup request from inception through completion of the implementation process.
  • Facilitated setup, configuration, loading metrics, Web page updates, reporting, and annual database refresh.
  • Provide recovery plans and setup the claims process, when applicable, in the progress updates.
  • Reviewed and confirmed setup (information, processing scheduling, bank account information, etc.)
  • Ensured that new orders were setup in the operating system within 48 hours of receipt.
  • Performed release management and test environment setup for new software versions and upgrades.
  • Complete all required steps on account setup, documentation, and account management.
  • Configured FCIP between primary site and remote site for DR setup.
  • Experience in the setup and maintenance of user software security.
  • Maintain the client's project status during initial setup process.
  • Purchased and setup new workstations for new employees.
  • Network setup including Wi-Fi, VPN, routers, switches, ethernet cabling, DHCP, static routing, security.
  • Provide expertise in setup, workflow and process definition to providers, clinical users and administrators.
  • Interacted with the trading partners to setup new relationships.
  • Conduct setup, configuration,data mining,and troubleshooting to make technology easily understandable for end users.

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3. SQL

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high Demand
Here's how SQL is used in Senior Implementation Specialist jobs:
  • Performed backups for various plug-ins including Windows File System, SharePoint VSS, SQL Server and Windows File Servers.
  • Design and run custom SQL scripts to search for database problems and add-on enhancements.
  • Generated dynamic reports using SQL Server 2005 Reporting Services and Crystal Reports.
  • Trained offshore staff on MasterCard system and writing SQL queries.
  • Performed MS SQL queries for specific data requested by customer.
  • Installed SQL Server on client PCs or servers i.e.
  • Developed custom reports using SQL Server Reporting Services.
  • Develop in C# 2010, ASP.NET, and SQL Server.
  • Experience and proficiency with SQL, data transfer protocols and procedures Excellent oral and written communication skills.
  • Install, upgraded, and supported 2 different applications with a SQL backend use by local municipalities.
  • Project Leader and application consultant for Baan's first mid-market NT/ SQL install.
  • Experience working with SQL and .NET development environment.
  • Applied MS SQL Scripts to create, edit, view, run, and delete script files.
  • Use Informix iSQL to manage and query local databases, fix problems and optimize performance.

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4. Technical Support

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high Demand
Here's how Technical Support is used in Senior Implementation Specialist jobs:
  • Act as Primary Technical support and Customer relations representative for on-boarding clients.
  • Provided technical support and training to less experienced associates.
  • Perform tier 1 technical support functions, such as resetting SSL/VPN access and escalating complex issues to enterprise client services team.
  • Implemented Payroll and HR Solutions for Major Account clients and provided technical support; collaborated with Finance and Sales teams
  • Interfaced with and resolved issues between the as the Sales, Technical Support, Billing and Engineering departments.
  • Communicate with Account Managers, Trainers, Technical Support and Sales about status of accounts.
  • Collaborated with users providing technical support and training in a classroom or on-site.
  • Job Details: Provide technical support to new and existing clientele.
  • Assist Technical Support with work queues and calls during crisis situations.
  • Reduced client issue resolution time by spearheading 24/7 technical support.
  • Provided on call technical support for different software products.
  • Coordinate technical support as needed.

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5. EMC

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high Demand
Here's how EMC is used in Senior Implementation Specialist jobs:
  • Led the design, implementation, and configuration of EMC ControlCenter environment for new installs and upgrades.
  • Post sales delivery resource for TOLA region was focusing on EMC storage, data protection solutions.
  • Managed installations and upgrades of EMC software and hardware in complex Open System environments.
  • Worked with EMC customer support to troubleshoot issues in the environment.
  • Created zoning between EMC/HDS arrays and Hosts on Brocade/Cisco switches.
  • Performed VPLEX/VMAX/XtremIO Code Upgrades as per EMC recommended procedures.
  • Experience on troubleshooting EMC VNX errors and hardware failures.
  • Attend planning meeting with customers to discuss best practices on implementing EMC * Software and hardware.
  • Planned and managed complex data migrations utilizing EMC migration tools.
  • Used SMC, Symcli, and Unisphere to provision the storage on EMC Symmetrix and VNX gateway.
  • Experienced in monitoring Centera using EMC Centera viewer Defined C-Clips to be archived on Centera.
  • Assisted with the migration of HP Storage to new EMC Symmetrix VMAXe storage array, utilizing VMware vSphere vMotion.

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6. ADP

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high Demand
Here's how ADP is used in Senior Implementation Specialist jobs:
  • Designed and developed management reports using ADP's reporting application.
  • Managed configuration of ADP mainframe to accommodate customized client specifications.
  • Utilize ADP Implementation Methodology to implement payroll solutions for clients.
  • Review and activate Workers Comp, Business Owners, and Disability Policies for ADP small business clients.
  • Support the installation of client site software used to communicate changes and pay data to ADP.
  • Assessed existing payroll procedures and identified appropriate ways to convert current systems into ADP processes.
  • Ensured clients had complete training and/or provided training on ADP products and systems.
  • Implemented ADP time and labor management hardware and software for external customers.
  • Managed clients' data conversion from prior systems to ADP system.
  • Ensured the establishment of a positive relationship with ADP.
  • Converted clients' payroll needs to ADP EasyPay/Run platforms.
  • Installed and configured ADP software at clients' sites.
  • Managed clients' on-site training on ADP system.
  • Experienced in ADP PCPW (PC Payroll for Windows), PayExpert and PayForce.
  • Acted as project manager to meet established client and ADP timelines.

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7. Go-Live

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high Demand
Here's how Go-Live is used in Senior Implementation Specialist jobs:
  • Managed the implementations through the entire project life cycle from initial analysis to development, training, testing, and go-live.
  • Designed, implemented, and provided post go-live support for various hospital network transformation projects for the Pittsburgh Program Office.
  • Manage team accountable for all facets of implementation from contract signing through go-live.
  • Follow up support after the Go-Live process via phone or WebEx.
  • Follow up support during the Go-Live process.
  • Provided onsite and remote support to client during a go-live for products such as: CareTracker and OptumInsight Suite.

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8. Implementation Process

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high Demand
Here's how Implementation Process is used in Senior Implementation Specialist jobs:
  • Eliminated many common implementation and data integration errors by performing extensive testing on the variety of implementation processes.
  • Served as Quality Committee representative responsible for evaluating and improving the implementation process to enhance customer satisfaction.
  • Create a revised requirements definition gathering process to standardize the implementation processes and decrease implementation time.
  • Trained coordinator on the new account implementation process and internal communication procedures.
  • Cross-trained with Service Team which allowed for retaining ownership of client requests to amend policies during the Implementation process.
  • Improved and simplified the implementation process by developing tools to streamline database upgrades for new and existing clients.
  • Evaluated client needs to ensure requirements and expectations were met and exceeded during the implementation process.
  • Communicated with and guided brokers and group administrators on the new group insurance sales implementation process.
  • Develop close working relationships with each client during the implementation process.
  • Managed multiple and concurrent task throughout implementation process -Create work schedules and delegate accordingly.
  • Trained new hires on implementation process and how to conduct training in classroom and through webinars.

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9. New Clients

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high Demand
Here's how New Clients is used in Senior Implementation Specialist jobs:
  • Work with new clients during the set up process and set the proper expectation of our company policies.
  • Implemented features, providing technical expertise and training, and facilitating knowledge transfer to new clients.
  • Manage and overseeing the Regional Implementation team and the new clients coming on board.
  • Work with new clients to implement software to meet business needs.
  • Analyzed complex tax and payroll needs for new clients.
  • Installed ES payroll/HR products to assigned new clients and additional features to existing clients (clients over 150 ee's).
  • Implemented a set of comprehensive tracking processes to monitor when new clients went live with CGM Clinical Software.
  • Perform all Webinars for new clients to advise them of the capabilities of our website.

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10. Storage Arrays

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high Demand
Here's how Storage Arrays is used in Senior Implementation Specialist jobs:
  • Configured Clariion CX3/CX4 storage arrays and migrated windows servers using PPME without any downtime and provided performance analysis.

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11. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Implementation Specialist jobs:
  • Assisted the customer with day-to-day infrastructure operations and troubleshooting, root cause analysis, documentation, and operations management.
  • Completed on-site troubleshooting, including communication with project team, hospital management and end users.
  • Utilized appropriate tools and methodologies to troubleshoot problems and formulate solutions.
  • Test and troubleshoot system configuration and functionality.
  • Performed troubleshooting for any software issues and assist the users with any questions they may have regarding the system.
  • Worked on BMC Remedy Ticketing System to create Change requests for Migrations, Array Upgrades and troubleshooting issues.
  • Work closely with support to troubleshoot and support case resolution with existing customers when my knowledge is requested.
  • Provided guidance to developers for clients' requests, troubleshooting, improving builds that cause upgrade issues.
  • Configure zoning, masking, mapping host to the storage array and troubleshooting any connectivity issues.
  • Installed, maintained, and troubleshoot the Brighter Software on client's machines via remote.
  • Leveraged e-learning tools and skills to conduct troubleshooting and training sessions via WebEx and LiveMeeting.
  • Created and maintained group s internal wiki with documentation for procedures and troubleshooting problems.
  • Provide product support and troubleshooting services for customers as well as aiding coworkers.
  • Work with development team to design and troubleshoot application changes.
  • Assisted in troubleshooting software, security and network issues.
  • Managed and troubleshoot the VOIP phone system, i.e.
  • Provide clients with data analysis and system troubleshooting.
  • Specialized in assessing clinical workflow and troubleshooting software/ technical issues.
  • Participated in all roll-out activities including staff training, on-site support and troubleshooting workflow problems.
  • Involved in troubleshooting performance issues using commands such as Iostat and sar.

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12. EMR

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high Demand
Here's how EMR is used in Senior Implementation Specialist jobs:
  • Conducted security analysis for EMR.
  • Train clinical staff how to perform clinical data abstraction from their current data repository to future EMR.
  • Developed and maintained customized EMR-Lite Encounter forms for the Bronx RHIO Care transition program.
  • Trained and assisted practice managers with the EMR build of administration functions.
  • Provide clinical preparedness to include testing for the EMR for all clinics.
  • Implemented and trained EMR software for clients nationwide.
  • Operated as a liaison for relational management between clinical and IT staff, EMR Vendors and all implementation team members.
  • Maximized value of radiology RIS EMR and PM software by leading rollout, configuration, and support.
  • Provide onsite Go Live Support for all hospital staff for an EMR Go Live.
  • Project Manager for EMR Implementation at Florida Orthopedic Institute Telecom, Brandon, Carollwood, Sun City, and South Tampa Offices

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13. EHR

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high Demand
Here's how EHR is used in Senior Implementation Specialist jobs:
  • Defined requirements and created inpatient progress documentation to integrate into the EHR system for multiple departments at UPMC hospitals.
  • Managed and implemented Oncology EHR and Billing software for customers in throughout the U.S.
  • Instructed EHR classes of up to 50 physicians and staff members.
  • Developed an EHR database growth calculator.
  • Developed clinical content and clinical work flow within Allscripts MyWay EHR in accordance with organizational requirements and standards.
  • Test various NextGen EHR functionalities to verify accuracies.

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14. Client Relationships

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high Demand
Here's how Client Relationships is used in Senior Implementation Specialist jobs:
  • Developed successful client relationships beyond Implementation phases resulting in increasing internal sales opportunities across departments.
  • Managed client relationships during implementation and post production support.
  • Conduct in-house client training sessions in order to enhance client relationships, broaden employee's technical knowledge and skill set.
  • Manage client relationships to create new opportunities and ensure overall client satisfaction.

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15. Business Requirements

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average Demand
Here's how Business Requirements is used in Senior Implementation Specialist jobs:
  • Lead cross-functional project teams and worked with Business Analysts/partners to determine and translate business requirements into technology solutions.
  • Gathered business requirements and validated employment data from various sources for the preparation of a proprietary administration system.
  • Recruited to collect business requirements for an internal software customization project on behalf of a book distribution company.
  • Defined Business requirements and worked closely with development to design necessary program changes to meet customer needs.
  • Modify existing Oracle Forms /OA Frame work to full-fill organization procurement and award approval related business requirements.
  • Gather business requirements and project scope details to translate into business requirement templates.
  • Translate business requirements and customer request into functions specifications.
  • Worked with developers on writing and reviewing business requirements.
  • Assisted in creating test data and test cases based on business requirements and project specifications.
  • Identify business requirements and translated those requirements into system specifications for the developers .
  • Designed, Build, Configured , and Tested Amysis Advance configuration in support of business requirements.

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16. QA

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average Demand
Here's how QA is used in Senior Implementation Specialist jobs:
  • Identified operational/configuration dependencies of code enhancements, working with QA, Release Management, and Production Support to mitigate impact.
  • Improved reliability and availability by devising and instituting new QA procedures for implementations, and later releases/updates.
  • Installed and configure POC for BSA and BDSSA in development, QA and production environment.
  • Designed test case scenarios and performed various QA functions as required for Project Implementation.
  • Worked with development on all QA efforts for delivery and release of quality software.
  • Advised development team on changes needed and performed subsequent QA of solution.
  • Set up business rules for clients in Production and QA environments.
  • Worked directly with third party vendors to QA and implement hardware and drivers for use with CGM Clinical Software.
  • Required travel 90%; Also wrote GUI application documentation and QA all of the above new releases.

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17. HR

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average Demand
Here's how HR is used in Senior Implementation Specialist jobs:
  • Configured Storage Replication Adapter (SRA) which integrates FlashArray Storage and FlashRecover replication with Site Recovery Manager (SRM).
  • Promote a professional and productive workplace through respect, integrity, safety, expertise, and positive energy in day-to-day operations.
  • Managed client Payroll/HR system implementation project including initiation, planning, execution, monitoring, control and closure.
  • Supported clinicians and management during go-live by helping them document patient encounters on EHR.
  • Synchronized with Client s TPA on test MR files and finalized the MR transmission.
  • Lead ADP User Groups throughout the Ohio Valley and on site client training.
  • Implemented various volume based operations such as growing, shrinking and deleting volume.
  • Provide end-user training for Payroll, HR, ESS & Report Writer.
  • Led communication with stakeholders and team members through completion of the project.
  • Worked with NextGen support in 5.8 EHR application upgrade issue resolution.
  • Ensured milestones were successfully met through oversight and coordination of resources.
  • Managed implementation from requirement gathering through SAT phases on multiple projects.
  • Time keeping, Benefit Accruals, General Ledger and HR.
  • Worked with clients through entire SDLC of reconciliations requirements.
  • Import documents and data through Email2DB.
  • Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers.
  • Facilitated the final steps of implementation through full end-user training on all Broadridge matching and reconciliation products.
  • Provisioned Luns to ESX servers through XtremIO.
  • Implemented business continuity plan through automated failover using snapmirror technology and NetApp clustered hardware.
  • Experience in preserving the existing data on external Luns and accessing them through symmetrix volumes.

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18. Training Programs

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average Demand
Here's how Training Programs is used in Senior Implementation Specialist jobs:
  • Design and deliver training programs, using adult learning principles to employees in clinical and classroom settings.
  • Devise and conduct training programs appealing to the differing members of the client site.
  • Developed, and executed Client's on-site WebPDM employee training programs.
  • Participated in the development of new training programs/content as directed by Training Department management.
  • Conducted comprehensive onsite and offsite training programs, provided remote support, and configured and resolved client issues.

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19. SAN

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average Demand
Here's how SAN is used in Senior Implementation Specialist jobs:
  • Configured Cisco switches by creating VSAN's, Port Channel, TE ports and zoning.
  • Involved in troubleshooting of NFS, SAN and CIFS issues on NetApp filers.
  • Involved in all the new SAN design activity for all the zones.
  • Planned and implemented Inter VSAN Routing (IVR) between Cisco MDS 9513's and 9710's.
  • Added FC ports as members to the VSAN.
  • Implemented RCS (Revision Control System) to track the changes made on the symmetrix for SAN and NAS allocations.
  • Installed multi layered MDS directors, configured port channeling, ISL's and upgraded SAN OS versions.
  • Migrated and consolidated CLARiiONs and NetApp arrays to VMX platform using San Copy tools.
  • Carve LUN's & Manage HP EVA4400 Fiber SAN and HP Lefthand P4500 Storage Solutions.
  • Involved in Configuration and build of cDOT filers with Storage Virtual Machines (SVMs) for both SAN and NAS environments.
  • Host based migration of the host using power path migration enabler host copy Installed SANcopy migration enabler on CX series platform.
  • Created SAN Copy push sessions using Unisphere Manager to perform migration from CLARiioN CX4-480 to VNX 7500.
  • Used Onaro Sanscreen exclusively to gather information of the Cisco end-to-end SAN Environment.
  • Experience in troubleshooting SAN related issues and firmware upgradations of SANs in VMware and different environments.

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20. New Product Development

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average Demand
Here's how New Product Development is used in Senior Implementation Specialist jobs:
  • Participated in new product development and project coordination.

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21. ERP

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average Demand
Here's how ERP is used in Senior Implementation Specialist jobs:
  • Performed non-Technical team training to explain them product offering and reviewed enterprise training guide with enterprise communication team.
  • Implemented and managed RecoverPoint CDP/CRR for Oracle/SQL/Exchange databases by creating Consistency groups.
  • Demonstrated outstanding communication, interpersonal, organizational, and documentation skills.
  • Collaborated in creation of Enterprise portal that enabled customers and administrators to have access to information and manage plans.
  • Analyze, implement, validate, gather, and integrate data requirements for mid-market and enterprise SaaS clients.
  • Oversee the implementation, configuration and maintenance for our VALO Portal suite across 90+ enterprise clients.
  • Worked with host based software like PowerPath, Grab Utility and Host qualification process.
  • Interpret and implement benefit accruals for PTO, vacation, sick and floating holiday.
  • Performed turnkey implementation of proprietary ERP system, from initial assessment to client sign-off.
  • Worked with customers on selecting and implementing ERP and inventory solutions.
  • Certified in the Distribution, Manufacturing and Enterprise Modeling packages.
  • Planned and documented RecoverPoint DR test.
  • Lead the implementation of engagements including, installation, customization, and integration of EMC storage solutions to enterprise customer environments.
  • Managed Lawson ERP application projects for large healthcare organizations.
  • Planned and documented Powerpath licensing and installation.
  • Installed PowerPath on different servers for load balancing and failover.
  • Create / Review maps using TrustedLink Enterprise (TLe).
  • Set up AutoPay mainframe and Enterprise V4 Autolink product.
  • Subject Matter Expert on Baan's ERP and Baan IV systems.
  • Managed EMC Powerpath solution for migrations, path failovers, load balancing, path management and automatic I/O failure detections.

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22. Internet

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average Demand
Here's how Internet is used in Senior Implementation Specialist jobs:
  • Assisted clients with internet and PC applications to ensure accurate and efficient payroll processing; researched and corrected payroll errors.
  • Supported clients during their implementation of Internet payroll module of Work Force Now Version 2 and 7.
  • Support Internet based payroll platforms and training clients on how to use the systems.
  • Created WebPDM monthly Internet training for all Gerber Customers.
  • Worked with Windows (PCPW) and Internet (Pay eXpert) product.
  • Supported corporate initiatives on the rollout of the Major Accounts internet based program Pay eXpert.

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23. Practice Management

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average Demand
Here's how Practice Management is used in Senior Implementation Specialist jobs:
  • Train users in system set up, administration and maintenance, practice management and clinical software.

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24. Data Conversion

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average Demand
Here's how Data Conversion is used in Senior Implementation Specialist jobs:
  • Developed test scripts to do major data conversion from PeopleSoft to Oracle Grants and perform data validation.
  • Provided data conversion expertise for assets, journal entries, vendors, and receivable balances.

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25. CRM

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average Demand
Here's how CRM is used in Senior Implementation Specialist jobs:
  • Monitor and log calls in the ADP CRM system.
  • Provided technical support on four products and responded to clients via CRM system within designed SLAs.

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26. Nextgen

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average Demand
Here's how Nextgen is used in Senior Implementation Specialist jobs:
  • Managed the implementation of a 15-provider cardiology clinic on NextGen v5.6, 7.9 KBM.
  • Trained staff on NextGen software.
  • Performed as front-end and back-end Nextgen administrator.
  • Provide regular briefings to Nextgen Healthcare Management regarding problems, successes and status of the implementations.

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27. Oversaw

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average Demand
Here's how Oversaw is used in Senior Implementation Specialist jobs:
  • Designed a LAN and oversaw the implementation of the network by an outside contractor.

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28. End-User Training

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average Demand
Here's how End-User Training is used in Senior Implementation Specialist jobs:
  • Created end-user training materials and assisted customers with clinician training curricula.
  • Completed implementation, end-user training and project management for Activant Eagle for Distribution ERP and Activant Eagle for Windows product.
  • Defined, designed and delivered end-user training curriculum Order Management Lead; Stryker Orthopedic - Mahwah, NJ.

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29. EDI

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average Demand
Here's how EDI is used in Senior Implementation Specialist jobs:
  • Co-led implementation/testing efforts of consolidation solutions for John Hancock and Time Warner that were universally praised for exceeding client expectations.
  • Collaborated with business administrators on staffing, medical inventory, hardware logistics and procurement.
  • Provided business analysis, developed EDI maps and configured connectivity with Toronto Dominion.
  • Created custom specialty templates, documents and stored procedures for Pediatric Cardiology.
  • Developed and Maintained Industry standard mapping specifications utilizing EDISIM software.
  • Subject matter expert for Family Medical Leave, Short Term Disability and Long Term Disability during new client implementations.
  • Created storage units, configured interface groups and configured media servers on Data Domain.
  • Managed dedicated off site web server (Server 2003) i.e.
  • Facilitated clients meeting Meaningful Use and Patient Centered Medical Home compliance.
  • Conduct surveys and focus groups to determine user immediate needs.
  • Lead the EDI testing with SAP and Toronto Dominion.
  • Managed Regions Mortgage Funding Settlement and Wire Room -Monitored and Reviewed Client data for credit limits and liquidity and financial stability.
  • Experienced implementing application software systems in healthcare facilities such as Profit, Non-Profit, and VA Medical Centers nationwide.
  • Reduced dedicated man-hours from 2nd level support by providing sole 1st level support and .net web services administration.
  • Performed client configuration such as creating, editing, copying client and changed the client names in Networker.
  • Trained physicians, residents and medical students on the usage of Siemens CPOE with medication order processing.
  • Train and support nationwide Medinotes 'e' clients * Travel nationally 80%
  • Designed and mapped eight EDI transactions for Lexmark implementation project.
  • Edited shell scripts, perl scripts, and SIM scripts for use with MICROS products and custom integrations.
  • Experience with accessing the external storage Luns as raw capacity which are called edisks using external provisioning.

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30. SME

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low Demand
Here's how SME is used in Senior Implementation Specialist jobs:
  • Generated detailed statistical reports at conclusion of assessment and worked with Industrial Organizational Psychologist to create executive presentations and data analysis.
  • Created detailed project plans, discovery tools, assessment workbooks, training schedules, materials and documentation and practice task assignments.
  • Team leader for (Classic) orders implementation and assessment of pharmacy system implementation for large IDN.
  • Created over 150 databases and thousands of assessments that generated more than $10 million in revenue.
  • Managed voice and data ordering Subject Matter Expert (SME) for all domestic and International services.
  • Streamlined end-user training process; acted as mentor and SME across the department.
  • Trained clients on Mercer tools and provided best practices on assessment management.
  • Performed yearly assessments and appraisal for non-US employees of the team.

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31. Srdf

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low Demand
Here's how Srdf is used in Senior Implementation Specialist jobs:
  • Performed data migrations from VMAX 40K to VMAX 40K using SRDF/A.
  • Worked on remote replication solutions like SRDF/A & SRDF/S.
  • Created device groups for SRDF/A replication.
  • Implemented SRDF/A replication between VMAX 40K AND VMAX 20K.

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32. User Acceptance

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low Demand
Here's how User Acceptance is used in Senior Implementation Specialist jobs:
  • Defined and documented customer requirements, executed system configuration, managed user acceptance testing.
  • Involved in user acceptance testing, system testing and functionality testing.

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33. POS

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low Demand
Here's how POS is used in Senior Implementation Specialist jobs:
  • Gathered and composed requirements documents, participated in design and implementation, troubleshoot and document processes.
  • Maximize long-term Physician relationships via post-sale product and service retention calls and account management strategies.
  • Managed production and post-production implementation plans using MS Project and maintained Service Level Agreements.
  • Provide educational forums for customers to position conferencing solutions that meet critical business needs.
  • Facilitate 30 day post-production monitoring period and ensure formal production support turnover.
  • Build and maintain positive relationships with trading partners and users; negotiate mapping requirements with trading partners and business users.
  • Provided post-QA testing of new surgery center software builds, documented deficiencies and determined pass/fail for new implementation release.
  • Conducted capacity building training for approximately 30 local NGO in both cities in project management and proposals writings.
  • Posted client interactions, referrals, sales leads and technical case escalations in two instances of SalesForce.
  • Provide on-site user support for go-live and post go-live implementation of NextGen EHR in clinical settings.
  • Take initiative to identify system and process inefficiencies, propose solutions, and lead in execution.
  • Post go live enhanced product implementation based on steering committee guidelines.
  • Managed cash position for Regions Warehouse Funding.
  • Decomposed gathered information into various grids that of which include visit-types, orders, user-types, and charge generation workflows.
  • Worked closely with Finance regarding petty cash accounts, deposit IDs, chart strings and department mappings.
  • Direct POS provides leading cutting edge point of sale technology solutions for retail and hospitality businesses.
  • Experience in patient billing, insurance billing, ICD9 and HCFA requirements, and transactional posting/reconciliation.
  • Maintain the UNIX NIM & Kickstart infrastructure and YUM repositories; apply enhancements when necessary.
  • Incorporated Meaningful Use training into practice and clinical workflows for all staff post go-live.
  • Provide remote nerve center phone support during "go live" periods and post "go live" transitions as needed.

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34. Data Migration

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Here's how Data Migration is used in Senior Implementation Specialist jobs:
  • Involved in host based data migration from VMAX 20k to 2 brick XtremIO.
  • Managed and develop data migration between legacy system and EPIC systems.
  • Performed array based data migration from HP 3 PAR Storeserv 7450 to VMAX 40K using OpenReplicatior Hot PULL.

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35. Special Projects

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Here's how Special Projects is used in Senior Implementation Specialist jobs:
  • Mentor associates and promoting team building; handle special projects and new associate training as needed.
  • Performed financial, operational, fraud, corporate audits and special projects.
  • Participated in special projects including devising a more effective team workflow.
  • Selected to serve on special projects in support of management and help Account Product Setup and Contract Admin team.

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36. Unix

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Here's how Unix is used in Senior Implementation Specialist jobs:
  • Experience working on NFS file systems including creating NFS shares and mounting the shares from UNIX clients.
  • Write batch and shell scripts to assist in administration and reporting in both Unix and NT.
  • Coordinated first SQL-based installation of UNIX product, stabilizing software and resolving all technical issues.
  • Key Responsibilities * Principal UNIX Infrastructure Architect & Cloud consultant.
  • Support Client's UNIX Engineering & Certification initiatives.
  • Develop best practices for UNIX and Application DR Scenarios; Employ extensive testing methodologies against various failover scenarios.
  • Develop and deploy UNIX & Linux Server solutions to support Organizations' large Multi-vendor Financial application suite.

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37. Test Cases

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38. Software Applications

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Here's how Software Applications is used in Senior Implementation Specialist jobs:
  • Installed hard drives, RAM and software applications on end users computers.
  • Implement custom application add-ons to work seamlessly with software applications.
  • Managed integrations with other software applications including Patient Management Systems, Electronic Medical Records, and new infusion pump.

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39. Client Data

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Here's how Client Data is used in Senior Implementation Specialist jobs:
  • Co-led product management team partnering with engineering department to automate the classification of client data.
  • Required routine contact with client database administrators.
  • Execute SQL queries and scripts on client databases, and assist clients with some areas of technical support.
  • Work with Project Managers with gathering client data; verify and/or scrub client data for implementation.

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40. Client Expectations

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Here's how Client Expectations is used in Senior Implementation Specialist jobs:
  • Manage ongoing client and internal partner communication to ensure client expectations are met or exceeded.

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41. Successful Implementation

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Here's how Successful Implementation is used in Senior Implementation Specialist jobs:
  • Directed client toward successful implementation and thorough training and understanding of software.
  • Manage and coordinate internal and client resources to ensure successful implementations.
  • Collected and reviewed all information pertinent to a successful implementation.
  • Develop project plan to ensure successful implementation.
  • Worked with software vendors and 3rd party support when needed to ensure proper and successful implementation of applications.
  • Created project plans that lead to very successful implementation.
  • Schedule and verify appointments for clients and take their calls when they Have questions Develop project plan to ensure successful implementation.

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42. Customer Service

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low Demand
Here's how Customer Service is used in Senior Implementation Specialist jobs:
  • Develop and manage customer service improvements to improve evolving business needs of both MasterCard and customers.
  • Provided superior customer service to new/existing clients by managing the implementation process.
  • Exhibited exemplary customer service skills in high-pressure environment.
  • Based upon excellent customer service skills and accuracy in work, was handed high profile CPA accounts that included many clients.
  • Monitored and trained entry level CS reps on customer service and problem solving.
  • Provided excellent customer service for HCASP and LCASP.
  • Provided installation, training, eld service support and customer service to clients of the company.
  • Provide superior customer service with a "whatever it takes" attitude.

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43. Client Support

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Here's how Client Support is used in Senior Implementation Specialist jobs:
  • Provided second-tier client support across all Broadridge matching and reconciliation products.
  • Schedule and conduct client training sessions and provide client support during implementation using webinar tools.

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44. HL7

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Here's how HL7 is used in Senior Implementation Specialist jobs:
  • Identified and validated data mapping and configurations, specifically HL7 and XSLT data.
  • Manage implementation of HL7 interfaces to third party resources.
  • Create all HL7 interfaces for the Lab Information System (LIS) Team.
  • Created HL7 Interface between Lab Company and Nexgen Database using SSIS.
  • Served as liaison who worked closely with OptumInsight Engineers and IT staff to document HL7 fields being transmitted to the HIE.

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45. UAT

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Here's how UAT is used in Senior Implementation Specialist jobs:
  • Designed and implemented technical and corporate training programs; and proactively provided evaluation and cost-effective recommendations for all training services.
  • Project Management Inventory reduction: Evaluating all stocking locations and recommending opportunities to reduce inventory without impacting customer care.
  • Developed custom training documents and cultivated positive evaluative materials to be used to measure client and employee comprehension.
  • Evaluated information gathered from multiple sources, reconciled conflicts, and decomposed high-level information into details.
  • Conduct analysis and resolution of complex client problems/situations while practicing excellent client relation skills.
  • Established metrics for benefits realization and return on investment evaluation post implementation.
  • Awarded Air Force Meritorious Service Medal for the most successful test in the Air Force Operational Test Evaluation Center s history.
  • Evaluate the effectiveness of current systems and identify the need for improvements along with recommending solutions to clients.
  • Address any client issues that may arise and determine appropriate resolution based on the situation.
  • Coordinate cross team training to ensure all programs have adequate coverage.
  • Document IT problems and evaluate the effectiveness of problem resolution.
  • Order Management: Evaluating product stocking locations daily for orders.
  • Assisted customers with UAT testing in preparation for Go-Live.
  • Detailed evaluation for project scope and integration points.
  • Designed, delivered and evaluated education programs and training to fulfill company, national and local clinical standards and guidelines.
  • Identified tasks, recommended resources and ensured timely deliverables by tracking milestones, assessing risks and evaluating program requirements.
  • Validate installed programs performing multi-level UAT testing, Production testing and internal go-live activities.
  • Conducted on site evaluation of physician practice and workflow to suggest optimal system design for both clinical and practice management solutions.
  • Evaluated HL7 specifications from vendors and developed test plans based on the needs of the client .
  • Assist with the creation of test plans and pre-UAT testing, documenting and tracking any application issues prior to onsite implementation.

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46. Solaris

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Here's how Solaris is used in Senior Implementation Specialist jobs:
  • Migrated Data from DMX4 to VMAX using array based (Open Replicator) involving Windows/AIX/Linux and Solaris platforms.
  • Host systems include Windows, AIX, HPUX, Solaris and Linux.
  • Involved in data migrations in Solaris LDOMS environment.
  • Collected Grabs and generated Heat reports to get the in-depth details and do analysis of HP-UX/Linux/Solaris and Windows servers.
  • Created the target array report for Windows, RHEL, Solaris, AIX and VMWare OS based servers.
  • Created TDEVs and provisioned Luns to AIX/PowerLINUX/Windows/Solaris/ESX OS based servers.

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47. Smooth Transition

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Here's how Smooth Transition is used in Senior Implementation Specialist jobs:
  • Partner with Sales and Client Services to ensure a smooth transition from Sales to Implementation to Client Services.
  • Provide live support coverage to ensure a smooth transition to their new system and minimize post-installation support requirements.
  • Worked with treasury team to ensure proper setup and smooth transition on date of implementation.

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48. Timefinder

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Here's how Timefinder is used in Senior Implementation Specialist jobs:
  • Performed TimeFinder clone for RDF2 devices.
  • Recreated the sessions using TimeFinder clone/ TimeFinder VP snap for resynchronizing the data.

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49. Conference Calls

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Here's how Conference Calls is used in Senior Implementation Specialist jobs:
  • Participated in weekly conference calls with client Human Resources personnel to coordinate implementation project.
  • Communicated with clients via conference calls, meetings, and emails to ensure that specifications were correct.
  • Facilitate conference calls for project update meetings in addition to taking meeting minutes.
  • Conduct weekly conference calls with clients until project is fully implemented.
  • Coordinate correspondence, conference calls, and/or meetings with the client, prior/successor recordkeeper and prior/successor trustee.

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50. SMC

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low Demand
Here's how SMC is used in Senior Implementation Specialist jobs:
  • Provided instruction and training to SPX associates as to the use of ECC, StorageScope, SMC and SPA.
  • Experience working with SRM suite including ProSphere, SMC, SPA and Unisphere.
  • Created RAID groups and Storage groups, assigned Luns to Hosts using Unisphere and ECC/SMC.

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Senior Implementation Specialist Jobs

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20 Most Common Skills For A Senior Implementation Specialist

Project Management

10.3%

Setup

9.6%

SQL

7.1%

Technical Support

6.6%

EMC

6.2%

ADP

6.1%

Go-Live

5.2%

Implementation Process

5.0%

New Clients

4.8%

Storage Arrays

4.5%

Troubleshoot

4.4%

EMR

4.0%

EHR

3.8%

Client Relationships

3.5%

Business Requirements

3.3%

QA

3.3%

HR

3.3%

Training Programs

3.1%

SAN

3.0%

New Product Development

3.0%
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Typical Skill-Sets Required For A Senior Implementation Specialist

Rank Skill
1 Project Management 6.5%
2 Setup 6.0%
3 SQL 4.4%
4 Technical Support 4.2%
5 EMC 3.9%
6 ADP 3.8%
7 Go-Live 3.3%
8 Implementation Process 3.1%
9 New Clients 3.0%
10 Storage Arrays 2.8%
11 Troubleshoot 2.8%
12 EMR 2.5%
13 EHR 2.4%
14 Client Relationships 2.2%
15 Business Requirements 2.0%
16 QA 2.0%
17 HR 2.0%
18 Training Programs 2.0%
19 SAN 1.9%
20 New Product Development 1.9%
21 ERP 1.9%
22 Internet 1.8%
23 Practice Management 1.8%
24 Data Conversion 1.6%
25 CRM 1.4%
26 Nextgen 1.4%
27 Oversaw 1.4%
28 End-User Training 1.4%
29 EDI 1.3%
30 SME 1.3%
31 Srdf 1.3%
32 User Acceptance 1.2%
33 POS 1.2%
34 Data Migration 1.2%
35 Special Projects 1.2%
36 Unix 1.2%
37 Test Cases 1.2%
38 Software Applications 1.2%
39 Client Data 1.1%
40 Client Expectations 1.1%
41 Successful Implementation 1.1%
42 Customer Service 1.1%
43 Client Support 1.0%
44 HL7 1.0%
45 UAT 1.0%
46 Solaris 1.0%
47 Smooth Transition 1.0%
48 Timefinder 1.0%
49 Conference Calls 1.0%
50 SMC 0.9%
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