Senior information analyst job description

TITLE
Senior Analyst, Information Services Risk

LOCATION
Orrville, OH (Close proximity to Cleveland/Akron) - Hybrid Work Arrangements Available

REPORTS TO
Manager, IS Risk Management

SUMMARY
The Senior Analyst, Information Services Risk, is responsible for facilitating the implementation of IT General Control standards across IS and within IS projects under limited supervision. This role is also responsible for facilitating support for the annual financial statement and SOX audit within IS. The Senior Analyst role will interface with all levels of staff and management within the Information Services organization.

KEY RESPONSIBILITIES
Project Risk Management and IT General Controls (ITGC)
Serve as a trusted advisor across Information Services (IS) on IT General Control practices for both on-premise and cloud technologies Develop and implement recommendations to improve the IS internal control environment Participate on Information Services projects to ensure:ITGCs and sound internal controls are timely implemented and documented Data conversion activities are appropriately performed and documented Business process control adds/changes are evaluated for IT SOX scope impact Coordination of effort with Financial ComplianceChampion the continued development of internal controls awareness within the IS organization, including SOX requirements, the Project Governance Checklist, and report completeness and accuracy Guide IS to create and maintain IS control documentation Facilitate the development and sustained execution of run model IT General Control monthly, quarterly, and annual review activities Facilitate the remediation of thematic and complex IS internal control deficiencies

Support Annual SOX/Financial Statement Audit
Coordinates with internal and external audit to facilitate audit requirements related to run model controls and project implementations Facilitate the remediation of identified audit findings Facilitate refreshes of and enhancements to IS SOX policies, narratives, and control self-assessment documentation Create and maintain the ITGC knowledge repository

Support Risk Management and Compliance

Participation in risk assessment activities across the organization, including 3rd party technical risk assessments Participate in risk management, compliance, and internal control initiatives as needed

SELECTION CRITERIA
Education
Bachelor's degree in CIS/MIS, Computer Science, Accounting/Finance, or related field Technical certification: CISA or CPA preferred

Experience
3-5 years of internal controls, audit, information security, or technology process experience required Experience with IT General Controls preferred Experience with Sarbanes-Oxley compliance preferred Experience with IT service management processes (change, incident, or problem management) preferred Experience with access and identity management processes preferred Familiarity with third-party technology (SaaS, IaaS, and PaaS) risk management preferred

Other
High personal standards of integrity Effective facilitation and/or project management skills Effective spoken and written communication skills Demonstrated ability to apply analytical skills in dealing with issues that are not readily defined or that conflict with available information Ability to maintain organizational respect and trust Ability to maintain organizational relationships with both business and ISWillingness to learn Attention to detail and ability to implement Understanding of business process controls preferred Experience with corporate standard systems including, but not limited to: ServiceNow, Workiva, Oracle GRC, Oracle eBusiness Suite, HP Service Manager, and HP Project & Portfolio Management preferred Ability to adapt to changing requirements preferred Ability to document processes, roles, key decisions, and other work session outputs preferred

#LI-Hybrid
#LI-CM1

As a Senior Epic HIM Analyst, you will i mplement, support and maintain HIM related applications including dictation, document management, faxing applications as well as HIM modules within the epic EHR.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE:The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Act in an appropriate and professional manner as defined by the company's Standards of Behavior, Policy and Procedures, and Scope of Services.
2. Role model AHS Standards of Behavior.

3. Provide subject matter expertise to team as needed. Assists management during employee orientation

4. Advise leadership in the development of strategies for EHR implementation and improvements of AHS workflow processes

5. Leads workflow design discussions, building and testing the system and analyzing associated issues.

6. Identifies issues that arise in assigned application area as well as issues that impact other application teams

7. Guides end users in ongoing training during all phases of implementation

8. Reviews the status of deliverables, issues and milestones with leadership.

9. Serves as a liaison between end users' workflow needs and Epic implementation staff.

10. Performs other duties as required.

11. Function effectively and independently with minimal direction.

12. Manipulate complex, confidential data - with minimal direction.

13. Recommends strategy, plans, and alternatives to the senior leader proactively.

14. Proactively advise senior leaders of obstacles and impediments to maintaining schedules and milestones. Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Minimum Qualifications:

Required Education: Bachelor's degree in a relevant field from an accredited college or university.

Required Experience: Six years Information Technology experience within a multi-entity, healthcare environment.

Required Licenses/Certifications: Current Epic certification or attainment of Epic certification within six months of employment.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Preferred Qualifications:

Preferred Education: Master's Degree in Information Technology

Preferred Experience: Prior Epic implementation experience; experience with clinical applications in either inpatient or outpatient setting; experience with revenue cycle applications or patient access services.

Well Qualified Candidates will have direct support experience with Hyland OnBase, RightFax, MModal Fluency Direct/Transcription. At least one current Epic Certification in Chart Correction, Release of Information, or Deficiency Tracking is required

Our Favorite CITGO Perks are: • Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Parental Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)
PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS Relocation Relocation Benefits are not available for this position. Note Employer will not sponsor visas for position Job Summary

Provides business process analysis along with information system support and development services in a team-oriented environment. Responsible for continuing self-development along with team planning and leadership as needed. Functions with limited supervision.

Using business and technical experience, this position provides business process analysis, process design and consulting services along with system support and development services to the Finance & Administration and Supply & Marketing Organizations. Business functions support includes: Order Management, Billing, Pricing, Allocations, Production/Supply/Demand Planning, Inventory Management and Warehouse Management. These areas are supported by core and custom SAP and third party applications. Additional job responsibilities include configuration, technical development activities and relationship management with third party vendors and internal business customers.

The analyst works as a functional and technical analyst with SAP ECC 6.0 as the primary technology platform. Primary responsibilities of this position will be in the SD modules and supporting custom code using ABAP in the SAP environment. Some exposure to MM and FI modules will be included in related job functions.

• Information Analyst: Requires a minimum of 5 years of technical development and/or business applications support and development experience, of which should include at least 3 years of programming experience.
• Sr. Information Analyst: Requires a minimum of 10 years of technical development and/or business applications support and development experience, of which should include at least 8 years of programming experience.

SAP ABAP programming and ISOIL experience are preferred. Knowledge of technical areas including UNIX, SQL Plus, BDC's, RFC calls and FIORI will be a plus. Working knowledge of Sales Order processing including formula and average pricing and revenue account determination. Requires expressed desire and willingness to build both functional and technical knowledge as needed to provide production support to our business units. MS Office Suite is required and proficiency in advanced MS EXCEL, Worksoft Certify and 3 ^rd Party Data Providers (DTN, TDS, Petroex, etc.) are preferred.

Minimum Qualifications

Degree:

• College Degree (Bachelors Level).

The minimun number of years of job related experience required by this job is:

• Information Analyst: 5 years overall IT Experience with 3 years of programming experience

• Sr. Information Analyst: 10 years overall IT Experience with 8 years of programming experience.

List any specialized training or unique skills required:

• Analytical and problem solving skills.
• Programming skills.
• Relational database tools.
• Excellent oral and written communication skills.
• A valid driver's license is required.

Job Duties

1. Analysis - Collaborates with team members and business users to analyze processes and make recommendations for improvements, with limited supervision.
2. Design and development - Develop technical designs and implement (configure or code) software solutions to support business process improvements, with limited supervision. Development may include custom programming using CITGO approved development tools and standards.
3. Planning - Formulate, communicate and execute project plans, with limited supervision. Provide input for project and departmental budget development.
4. Team Leadership - Collaborate with project team members. Begin developing leadership skills.
5. System Support - Independently investigate production system problems/questions ascertaining root cause and corrective action needed. Design, develop, test and implement corrective action, with limited supervisory review as required.
6. Training - Plan, prepare and deliver appropriate training to end-users.
7. Professional Development - Develop technical skill sets, leadership skills, presentation skills, business area knowledge and independent thinking/decision making abilities on an ongoing basis. Stay abreast of technology innovation and its applicability to CITGO's business.

Gain basic understanding of CITGO Business processes in specific areas of responsibility including interaction(s) with other business processes.