Information Technology Risk Manager
Senior information technology manager job in Chicago, IL
Winner of Built In's 2025 Best Places to Work in Chicago & Midsize Companies to Work For in Chicago
ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.
The core service offering consists of clearing, execution, settlement, and stock borrowing and lending. AAC-USA has a Global Reach through direct and indirect clearing memberships to over 90 of the world's leading exchanges. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures, and options. ABN AMRO Clearing USA LLC-Member FINRA, NFA, FIA and SIPC.
Team Overview:
The ABN AMRO Clearing Bank (AACB) Risk Management function has a global focus and is divided into three regional organizations: Europe, USA and Asia-Pacific. The AAC-USA Risk Management department ensures market surveillance and all market, credit, information & operational, and enterprise risks of AAC-USA are managed in line with the regulations and risk appetite. The department creates a culture and framework of risk awareness to achieve sustainable profitable growth while building and keeping the trust and confidence of all stakeholders (clients, regulators, shareholders).
Job Overview:
The Information Technology Risk Manager is an individual contributor who ensures the 2nd line of defense (2LoD) operational risk management of a Clearing business process or an operational risk type. Executing the Non-Financial Risk policies (including IT and Information Security) and enforcing Non-Financial Risk standards. Provides insight into operational risks, tests and reports on risk controls and implements measures to optimize controls and ensure that risks stay within AACB risk appetite. Serves as 2LoD representative for AAB, (external) auditors and regulators.
Job Responsibilities:
Support & collaborate with Global Information Risk Management Team
Execute, implement, and maintain information security control framework (based on NIST FS)
Perform testing activities to ensure effectiveness of the control framework
Perform analysis based on assessments/deep dives, tests, reviews to what extent the organization is compliant with the operational risk policies, legislation and regulations and offer relevant risk opinions
Challenge the business on their risk posture and maturity of risk mitigating actions
Position and represent AAC Information & Operational Risk Management (2LoD) to the business (1LoD) and AAB Audit (3LoD)
Ensure accuracy and completeness of reporting, compliance with laws and regulations, and timely remediation of deficiencies
Report periodically on the overall risk profile. update on key issues to central and local organization
Identify knownand emerging issues and analyzes developments that may influence the non-financial risk posture
Build and maintain stakeholder relationships to position Operational Risk Management as "trusted ally"
Develop and promote a risk-conscious culture, promoting transparent communication and reliable risk reporting/information
Play a vital role in providing understanding of the firm's risk profile and drive risk-based decision making by the Board
Basic Qualifications:
8+ years' experience with operational risk management at a financial institution operating in financial markets
Bachelor's degree in Economics, Finance, Business Administration, Statistics, Mathematics, or related field or equivalent level of knowledge
Knowledge of Information Security standards and regulations (NIST FS, ISO 27 001/2, ISF Standards of Good Practice, GDPR, DORA, MiFID, Basel II/III, Dodd-Frank, EMIR)
Knowledge of operational risk management and risk types (Business Continuity Risk, Identity and Access Risk, Information Security Risk, Data Risk, AI Risk, etc.)
Certification in Information Security Management (e.g. CISM, CISSP, CISA)
Preferred Qualifications:
Basic knowledge and/or experience working with clearing business processes (Clearing Derivatives, Special Products, Risk and Finance, Client Due Diligence and Regulation)
Experience working with external auditors, regulators, etc.
Annual base salary, not including discretionary bonus eligibility: $130,000+
Perks and Benefits:
As a global leader in financial services, we rely on our employees to deliver their best work for our clients. We invest in our employees by offering a host of benefits and perks.
Flexible hybrid work schedules (generally a minimum of three days per week onsite) with a one-time stipend to help improve hybrid working capabilities
Generous paid time off, sick days, market-based holiday schedule, sabbatical leave, parental/bonding leave plan and volunteer day off
Competitive health benefit offerings, including choice of medical plans through BCBS-IL, dental plan, vision and flexible spending accounts
Complimentary annual membership to One Medical, a dedicated EAP and a benefits concierge service
Employer paid benefits such as term life, AD&D and disability insurance
Robust 401(k) Plan with a generous match and vesting schedule
Annual learning stipend and tuition assistance program to help employees pursue additional education
Company-issued laptops and role dependent mobile stipend
Corporate Divvy memberships and pre-tax commuter benefits
Monthly wellness subsidy available to be used towards wellness and fitness activities
Regular, open communication including monthly Town Hall meetings with the Management Team
A matrixed, culture-based organization with collaborative teams that promote diversity, equity and inclusion
Weekly lunch credit, Free coffee & tea, fresh fruit and snacks, “bagel Wednesday” and monthly treats to celebrate workiversaries and birthdays
Employee-led committees to bring awareness and inclusive activities to our employees
Modern open office with a large kitchen/meeting gathering area - including foosball and ping pong tables
Private, well-equipped Mother's room
Office is conveniently located in the Chicago Loop Financial District - close to CTA and Metra
Well-maintained building (an architectural “masterpiece”) and a part of Chicago history - with a robust business center, gym, restaurants, café, game room and a shared rooftop terrace with green space
This information is intended as a summary of potential benefits only. Eligibility for the plans and programs listed here depends on the nature of employment, length of service and other factors. Actual coverage is governed by supporting summary plan descriptions and related policies.
ABN AMRO Clearing USA (AAC-USA) is proud to be an equal opportunity employer. AAC-USA celebrates diversity and does not discriminate on the basis of actual or perceived race; creed; color; religion; alienage or national origin; ancestry; citizenship status; age; disability or handicap; sex; marital status; veteran status; sexual orientation; status as a survivor of domestic violence, sex offenses, or stalking; genetic predisposition or carrier status; gender identity or expression; or any other characteristic protected by applicable federal, state or local laws.
We cultivate a culture of inclusion for all employees that respects individual strengths, views and experiences. This enables us to be a better and stronger team - one that makes better decisions and delivers better business results. AAC-USA participates in the E-Verify program in the US.
Notice and Disclaimer to External Recruitment Agencies:
External recruitment agencies must have a signed agreement with ABN AMRO Clearing USA, LLC (“AAC-USA”) prior to submitting a resume to fill a vacancy. In addition, a recruitment agency may only submit a resume when invited in writing by an AAC-USA Talent Acquisition Specialist to join the search to fill a specific vacancy. Any resume or other candidate information sent to AAC-USA not in accordance with the foregoing procedure will be considered exclusive property of AAC-USA, with respect to which no placement fee will be due, owing or paid to the sender.
IT and OT Software Operations Manager
Senior information technology manager job in Spring Grove, IL
Job Title: IT and OT Operations Manager
The IT and OT Operations Manager is responsible for overseeing the integration, security, and performance of both Information Technology (IT) and Operational Technology (OT) environments. This role ensures the seamless operation of critical systems, promotes efficiency, and aligns technology initiatives with organizational goals.
Key Responsibilities:
Lead and manage IT and OT teams to maintain and optimize system performance.
Oversee the integration of IT and OT systems to ensure reliability, security, and efficiency.
Develop, implement, and enforce policies, procedures, and best practices.
Collaborate with stakeholders to align technology strategies with business objectives.
Monitor systems to identify risks, vulnerabilities, and improvement opportunities.
Direct cybersecurity initiatives to protect both IT and OT infrastructures.
Ensure compliance with regulatory requirements and industry standards.
Drive continuous improvement and innovation in processes and systems.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred).
Proven experience in managing IT and OT operations in complex environments.
Strong knowledge of cybersecurity principles, risk management, and compliance standards.
Excellent leadership, communication, and problem-solving skills.
Ability to manage cross-functional teams and multiple priorities effectively.
Skills:
IT and OT system integration
Cybersecurity and risk management
Strategic planning and execution
Policy development and compliance
Team leadership and stakeholder collaboration
Information Technology Manager
Senior information technology manager job in Joliet, IL
Berkot's Super Foods is seeking an Information Technology (IT) Manager at our corporate location. The candidate will be responsible for leading and supporting the technology infrastructure, systems, and services that drive store operations across the grocery chain. This role oversees IT staff, manages daily operations, ensures system reliability, and partners with business leaders to implement technology solutions that enhance productivity, customer experience, and overall operational efficiency.
Responsibilities
Oversee the daily operation and maintenance of store-level and corporate IT systems, including POS, network infrastructure, handheld devices, back-office systems, and security solutions.
Ensure system availability, reliability, and performance across all store locations.
Oversee help desk operations and provide escalation support for complex issues.
Manage servers, networks, hardware, software, and cloud-based systems to ensure stability and security.
Coordinate installation, configuration, upgrades, and maintenance of critical systems.
Monitor system performance, troubleshoot failures, and implement proactive solutions.
Ensure compliance with cybersecurity policies, PCI requirements, data protection regulations, and internal security practices.
Collaborate with cross-functional teams to identify business needs and translate them into scalable technology solutions.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred.
5+ years of IT experience, with at least 2 years in a supervisory or management role preferred.
Retail or grocery industry experience strongly preferred, especially with POS or store operations systems.
Working knowledge of security, incident reporting software, and basic retail systems.
Proven leadership and project management abilities.
Excellent problem-solving, communication, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to travel to store locations as needed.
Job Type: Full-time
Work Location: In person
Benefits:
401(k)
401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
Sr. Technical Release Manager
Senior information technology manager job in Chicago, IL
We are seeking a Senior IT Release Manager with deep expertise in Digital Product Releases (DPR), specifically within ServiceNow environments, to lead and evolve our enterprise-wide release management strategy. This role is ideal for a seasoned consultant who has successfully delivered companywide release management programs from inception to execution, and who thrives in large-scale, complex technology environments.
Key Responsibilities:
Lead the design, planning, and implementation of a future-state Release Management Framework across the enterprise.
Serve as the Subject Matter Expert (SME) for Release Management, guiding teams and leadership on best practices and scalable solutions.
Manage and coordinate releases across initiatives involving 500+ team members, ensuring alignment, traceability, and defect tracking throughout the SDLC.
Collaborate with cross-functional teams in Agile, Waterfall, and hybrid environments, maintaining flexibility and adaptability in approach.
Drive continuous improvement in release processes, tools, and governance, with a focus on ServiceNow DPR capabilities.
Ensure robust documentation and traceability of releases, including planning artifacts, defect logs, and audit trails.
Partner with PMO, QA, DevOps, and engineering teams to ensure seamless integration of release activities into broader delivery pipelines.
Contribute to the development of job aids, process documentation, and tooling strategies to support future training and onboarding (though training is not a core responsibility).
Required Qualifications:
Proven experience delivering enterprise-wide Release Management programs from start to finish.
Demonstrated expertise in ServiceNow Digital Product Releases and related tooling.
Strong understanding of SDLC, traceability, and defect tracking methodologies.
Experience managing releases across large-scale initiatives (500+ contributors).
Ability to articulate and demonstrate personal contributions to Release Management strategy and execution.
Comfortable navigating Agile, Waterfall, and hybrid environments without rigidity.
Excellent communication and stakeholder management skills.
Preferred Qualifications:
Experience in building Release Management frameworks from the ground up.
Familiarity with enterprise IT governance and compliance standards.
Consulting background with a focus on technology transformation and delivery.
SAP Delivery manager-AMS & S/4 HANA Programs
Senior information technology manager job in Chicago, IL
Job Opportunity: SAP Program Manager/ SAP Delivery manager - AMS & S/4 HANA Programs
Experience Required: 15+ Years
Employment Type: Full-Time
What You'll Do
Program Ownership: Drive delivery lifecycle, manage P&L, and ensure KPIs align with client expectations and business goals for SAP AMS and S/4 Projects.
Strategic Ecosystem Leadership: Drive the orchestration of SAP and peripheral technologies to meet dynamic and evolving business needs-ensuring optimal functionality, performance, and availability across the enterprise.
Team Leadership: Build and lead high-performing, cross-functional diverse team and specialists
Partner Ecosystem Management: Cultivate strong relationships with implementation and support partners to collaborate for the successful delivery & operation excellence of the entire SAP platform.
What You Bring
15 years of Delivery Management experience delivering SAP-related projects especially AMS and other projects involving SAP in the ecosystem.
Proven success in 2-3 S/4 HANA implementations, with deep expertise in core modules
Exceptional client management skills; act as a trusted SPOC for IT and business stakeholders.
Strong grasp of Agile methodologies, sprint planning, and milestone-based delivery.
Experience managing multi-vendor environments and distributed teams (onsite/offshore).
Additional Requirements:
Strong ability to work across geographies with distributed teams (onsite/offshore) and implementation partners.
Excellent communication and coordination capabilities; able to lead cross-functional teams and drive project outcomes independently.
Solid experience and understanding of Agile methodologies, sprint planning, and milestone-based delivery.
Experience working with multi-vendor environments and managing multidisciplinary teams.
Collaborative leadership style with the ability to drive results through influence.
Your Background
Bachelor's degree in Computer Science, Information Technology, or equivalent combination of education and experience.
Why Join Us?
Be part of a global digital transformation organization where you will shape the future of SAP ecosystems, work alongside top industry experts, and drive impact at enterprise scale.
About Us:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
Information Technology Manager
Senior information technology manager job in Chicago, IL
Top International law firm seeks an IT Manager.
Managing helpdesk/desktop support team
Managing AV team
ITIL
Must have prior supervisory experience
Professional services experience required
Salary ranges from $120-163K.
This is a hybrid role
Manager, Data Platform & AI Architecture
Senior information technology manager job in Chicago, IL
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Manger, Data Platform & AI Architecture. The Manager will oversee teams responsible for Data Architecture, Platform and AI Ops and Readiness while shaping the future of our data platform needs to meet evolving business needs.
Key Responsibilities:
Data Architecture & AI Ops and Readiness
:
Define the TAG line of business semantic models and data platform layer
Lead the adoption of modern cloud-native architectures, infrastructure-as-code practices, and data platform modernization efforts to ensure the data organization is following best in class practice from code management and repeatability.
Evaluate and implement technologies to enhance data accessibility, analytics capabilities, and operational efficiency.
Partner with the key business stakeholders to overall define the data strategy for TAG including investments with business objectives.
Partner with the Senior Director of Data Platform and VP of AI to define and implement roadmaps for emerging data technologies missions and values in areas such as Generative AI, advanced analytics and leading data technologies
Leadership & Team Development:
Build, mentor, and inspire a high-performing team of Reporting Engineering and Data Architects
Develop career growth pathways and training programs to upskill team members on modern data technologies.
Foster a culture of continuous improvement, operational excellence, and innovation.
Cross-Functional Collaboration & Delivery:
Collaborate with Data Engineering, Analytics, Product & Business Stakeholders to deliver scalable, data products to support TAG and brands.
Serve as a trusted advisor to business stakeholders, translating data platform capabilities into tangible business outcomes.
Lead data platform support for key company initiatives, including new product launches, analytics enhancements, and data governance.
Performance Monitoring & Continuous Improvement:
Define and track key performance indicators (KPIs) for platform performance, availability, and data quality across the data faculties
Establish feedback loops with data consumers to continuously improve platform usability and performance.
Drive automation and process optimization to reduce operational overhead and increase efficiency.
Qualifications & Experience:
5+ years of experience of working in a data or related technical role with the management of data
3+ years in a leadership role, overseeing technical teams and/or large-scale data infrastructure.
Commercial software development experience of implement RAG, AI, LLM, Agentic and similar tooling
Proven track record of leading cloud migrations, preferably on Google Cloud Platform.
Strong understanding of DevOps principles, including CI/CD, automation, and infrastructure as code.
Exceptional communication, stakeholder management, and organizational skills.
Additional Details:
Salary: $153,000-190,000 plus performance bonus
*A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
Information Technology Support Manager
Senior information technology manager job in Oak Brook, IL
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit **************************
Position Summary:
Collegis provides IT management services to colleges and universities across the United States. We are seeking an IT manager to lead multi-site end-user support delivery for up to six partner institutions. This role manages up to six site leaders (IT Support Specialist Supervisors) and provides leadership direction, standards, and operational oversight for local IT Support Specialists (“ITSS”) at supported schools. The role includes overseeing service-level delivery and quality, as well as the operating budget and functional performance. The IT Support Specialists teams provide local support for end-user systems, classroom technologies, including audio-video, remote hands for servers, networking, voice, and application support teams.
This role is leadership-forward and outcomes-driven. The ITSS Manager owns service delivery performance-customer satisfaction, SLA attainment, escalation leadership, consistent execution across campuses, and continuous improvement. The ITSS Manager sets expectations, coaches leaders, and ensures the right staffing, skills, processes, and tools are in place. The role partners closely with infrastructure, networking, voice, and application support teams to coordinate efficient dispatch, remote-hands coverage, and timely resolution for complex issues.
Primary Responsibilities, Essential Functions and Requirements:
Lead, organize, and oversee the operations of the IT Support Specialist (ITSS) teams to ensure a consistent, high-quality customer experience across supported schools.
Own service performance and accountability via metrics (e.g., customer satisfaction, productivity, ticket quality, cycle time, and closure times); use data to drive actions and results.
Coach, develop, and enable ITSS Supervisors and teams through clear expectations, regular feedback, career development, and training plans; build a culture of ownership and service excellence.
Deliver to service-level targets governed by SLAs and contracts by proactively adjusting staffing, schedules, skills, processes, and workflows; partner with other teams to reduce repeat issues and improve outcomes.
Serve as an escalation and stakeholder leader in collaboration with vCIOs and Partner Managers; run effective incident communications, set expectations, and maintain trusted relationships with campus leadership.
Manage operating expenses for the function; forecast, track, and control spend while ensuring the service is resourced appropriately and delivered efficiently.
Drive operational excellence and continuous improvement: standardize service practices across sites, maintain playbooks, improve knowledge management, and implement quality assurance to improve consistency.
Ensure support tools and workflows enable efficient service delivery (ITSM, workflow management, ticket triage, and related technologies) in partnership with tool owners; identify gaps and champion improvements.
Lead process adoption and change management for new or improved support processes and enablement initiatives; recommend technology investments that improve experience and efficiency.
Expand and improve end-user self-service and knowledge content to reduce avoidable contacts and improve first-contact/first-resolution outcomes.
Collaborate with other technology and support teams to identify root causes and resolve recurring issues through problem management practices.
Communicate and escalate risks, trends, and service-impacting issues to leadership; provide concise, executive-ready updates and mitigation plans.
Use sound judgment and critical thinking to make timely management decisions; balance customer impact, risk, and service commitments.
Plan, prioritize, delegate, and oversee the quality of work across sites; ensure consistent standards, documentation, and follow-through.
Hire and retain top talent; manage performance, including recognition and corrective action when needed; build a high-performing, accountable team.
Manage end-user communications for service-impacting activities; ensure messaging is clear, timely, and appropriate for the audience.
Model professionalism and calm, effective leadership-especially during escalations and incidents; represent Collegis well with internal and campus stakeholders.
Enforce information security policies and operational controls; ensure teams follow the right handling, escalation, and reporting practices for sensitive data.
Reduce risk of misuse of information assets by ensuring teams follow asset controls and security requirements, and by coordinating with appropriate teams on patch/compliance processes that support services delivered.
Travel to supported schools as needed (typically up to 20%).
Participate in an after-hours escalation rotation for major incidents and critical campus needs; act as an escalation leader when on-call.
Requirements
Experience and Qualifications:
10+ years of experience in information technology, including 5+ years leading end-user support / helpdesk operations (multi-site, distributed, or enterprise environments preferred). Experience leading leaders/managers strongly preferred.
Strong understanding of IT service delivery and customer service best practices; ability to translate service goals into measurable execution.
Demonstrated people-leadership strength: coaching, performance management, hiring, development planning, and building accountable, high-performing teams.
Financial management skills to manage an operating budget, staffing plans, and service efficiency initiatives.
Ability to perform in an agile, fast-paced environment and lead through ambiguity, change, and competing priorities.
Ability to collaborate with technology and business leaders and present ideas in a user-friendly, non-technical manner.
Excellent written and verbal communication; able to communicate effectively with campus leadership, vCIO partners, and Collegis leadership, including during escalations and incidents.
Availability for occasional evening/weekend support for critical incidents and escalation leadership.
Education, Certifications and Licensures:
Bachelor's degree or equivalent experience required. ITIL/HDI and/or leadership development training preferred.
Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************, or alternatively through LinkedIn.
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
Application Development Manager
Senior information technology manager job in Oak Brook, IL
The Manager, Applications Development is a member of the Information Technology management team and is responsible for the development of a state-of-the-art microservices application platform and guides the development of cloud-native applications and frameworks using an API-first strategy. This individual will provide oversight to all phases of the software development process, with specific emphasis on quality and on time delivery. The successful candidate will have a proven track record of growing, leading and managing successful teams and individuals in an agile software development environment. Extensive knowledge of modern development processes and technologies is essential in this role. This individual will also be expected to work closely with business and technology leadership to influence, refine and communicate out platform strategies to the broader team.
Essential Job Functions:
Design and drive internal methodologies and process improvements shaping the engineering organization into a world class team utilizing best in class practices and technologies. Key processes include:
Agile (Scrum)
Cross-domain E2E design and implementation of complex features
Continuous Integration and Delivery (DevOps)
Software maturity and quality
Versioning and Scope control
Unit testing, code analysis
Application security design and testing
Excellent leadership, communication, facilitation and motivational skills, with the ability to build rapport and grow consensus with peers and other groups
Professional experience building and leading teams that built distributed scalable enterprise-class web/mobile applications with a few of the following technologies: NodeJS, HTML5, DHTML, CSS, TypeScript, JavaScript Frameworks (Angular, Bootstrap, React, Cordova, etc.), MongoDB.
Ability to attract, engage and retain top diverse technical talent.
Domain knowledge and experience in application development, including client/server, web services, portal, middleware, micro services and mobile app.
Understand and leverage team member strengths to accomplish corporate goals.
Client focused mindset - exceed the expectations of our internal and external customers.
Must be capable of clearly articulating complex technical issues to all levels of the organization.
Manage staff performance, and identifies training needs to develop a high-performing team
Review and approve project deliverables to ensure that they are architecturally sound and fit into the enterprise design
Ensure all internal controls and policies are adhered to for projects and systems change management
Enforce quality practices (unit test, code analysis, integration test, etc.) and provide quality measurements to leadership team. Drive quality initiatives within design and development phases
Provide direction, guidance, and promote growth of DevOps function within the company
Manage scope and delivery expectations with business partners and communicates status and big picture to the leadership team. Remove obstacles, close gaps and manage and mitigate risks.
Partner closely with business and enterprise architecture teams to ensure application design and implementation meets requirements, technical roadmap and business direction
Provide oversight and direction for the design, implementation, timely release and maintenance of products that meet customer expectations and high standards for quality, stability and performance
Minimum Qualifications:
B.S. in Computer Science, Information Systems, or related field
5+ years overall IT system architecture, design, development, deployment experience.
3+ years of experience coaching on Agile methodologies and tools (i.e. Scrum, DevOps, XP, Kanban, etc.).
3+ years of leadership experience in software development overseeing the direction, development and delivery of large scale, distributed, web-based mission critical products/platforms in fast pace agile environments using continuous delivery
Knowledge and experience in developing software using agile methodologies.
Knowledge and experience in developing enterprise applications using OO Design, Microservices architecture, SOLID Design principals.
Solid experience in emerging and traditional technologies such as: NodeJS, AngularJS, Cordova/Ionic, Docker, REST, JSON, XML, HTML / HTML5, CSS, NoSQL, and Azure/AWS/Container Platform etc.
Experience with NoSQL technologies such as MongoDB, Redis, etc.
Experience developing containerized applications using Azure, AWS, Docker.
Solid knowledge and experience in CI/CD tools and DevOps principles.
Effective leader with exceptional interpersonal & communication skills and strong experience with talent development
Must have strong analytical and problem-solving skills.
Solid experience with web services, system integration and service-oriented architecture.
Flexible and adaptable attitude, disciplined to manage multiple responsibilities
Experience with the Atlassian suite of products (Confluence, Jira, GitHub, Bitbucket, etc.)
Require limited supervision and direction; drive results, and set priorities appropriately and independently
Excellent organizational and time management skills
Highly detailed oriented
Demonstrable leadership and influencing skills
Proficient in multi-tasking and managing multiple projects
Salary Range: $115,000 - $130,000+/year
**
This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand**
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
Hub Group job postings are posted on our career site: ********************************
About Us
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit ****************
Information Technology Manager
Senior information technology manager job in Fox Lake, IL
On behalf of our client, Executive Search Partners is seeking an IT Applications Manager with shop floor support experience for a mid-sized manufacturing company based in the northern Illinois area. The Manager will report to the top IT person in the company and will be responsible for a team of up to 20 people.
Qualifications:
Required:
Bachelor's degree in IT, Software Engineering, or related field (or equivalent experience).
7-10 years in software development or application management.
3-5 years managing teams of 15-25+ IT professionals.
Experience with .NET, JavaScript, ERP systems (preferably JD Edwards), agile development, and secure coding practices.
Experience managing data science teams, including analytics, machine learning, and data governance.
Experience with shop floor systems (IoT, SCADA
Preferred:
Experience with DevOps, CI/CD pipelines, automated testing, and enterprise architecture.
Experience using AI development tools to improve productivity in ERP and custom software environments.
An excellent compensation package includes profit sharing and annual increasing bonuses plus excellent benefits.
Information Technology Governance Manager
Senior information technology manager job in Chicago, IL
***We are unable to sponsor for this permanent full-time W2 role***
is bonus eligible***
Prestigious Financial Company is currently seeking an IT Governance Manager. Candidate will be responsible for leading the IT findings management process, including the development, implementation, and oversight of remediation programs within IT. The position ensures the overall effectiveness and adherence to the governance framework and leads a team responsible for evaluating IT's internal control environment.
Responsibilities:
Lead and manage the IT findings management process, including tracking, remediation, and reporting
Manage a team responsible for reviewing control data and identifying improvements in the IT delivery process and controls
Develop and implement remediation strategies for audit findings and regulatory issues
Lead the creation of dashboards and reports demonstrating control adherence and opportunities for improvement
Direct complex projects which may involve multiple systems and cross-functional teams
Develop strategic plans for continuous improvement of IT controls and governance
Oversee the team developing solutions to complex technical challenges
Evaluate and recommend technologies and tools that improve the efficiency, quality, and security of the IT systems
Lead process gap analysis of controls to key regulations, mapping to industry standards and developing continuous compliance monitoring
Provide expert guidance to stakeholders on identified issues and support for regulatory exams and audit engagements
Prepare and deliver Executive Reporting and manage key stakeholder relationships
Credibly challenge and advise on potential and emerging risks
Coach and develop team members to enhance their technical and professional skills
Other job-related duties as assigned
Direct management of 3-5 IT Governance professionals
Responsible for hiring, performance management, and professional development of team members
Allocate resources effectively to meet department objectives
Qualifications:
Strong analytical and data reporting skills
Demonstrated leadership ability and experience managing teams
Proven ability to drive execution and deliver results
Experience working across multiple levels of management
Ability to multi-task and handle multiple complex projects at a time
Able to succeed in fast-paced environment with frequent changes
Comfortable communicating with both technical and non-technical audiences
Takes the initiative to research, learn and deliver; anticipates the play
Humble, collaborative, and focused on making sure the entire team succeeds
Excellent oral and written communication skills
Working knowledge and experience of IT control frameworks and industry standards such as COBIT, NIST Cybersecurity Framework (CSF), or similar industry-accepted standards and the principles embedded within them
Excel
PowerPoint
Jira
Dashboard reporting tools (e.g. Tableau)
Experience with Security and DevOps tools
Integrated GRC management solutions such as Archer
Education and/or Experience:
BS degree in Computer Science, similar technical field, or equivalent practical experience
7+ years of work experience
3+ years management experience
Work experience in the capital markets industry
Tagged as: archer, data governance, GRC, it governance, it governance manager
Senior Director of Technology
Senior information technology manager job in Chicago, IL
Our Partner is a rapidly growing, modern retail client, searching for a Senior Director of Technology. This is a pivotal leadership role for an individual ready to spearhead the next phase of the client's technical development reporting directly into the CEO.
About the Role
This unique leadership position requires a true "hands-on" Technical Architect and Strategist with a deep foundation in software development. The ideal candidate must have a proven track record of growing their career from a Software Engineer into a strategic leadership role (with hands-on coding expected).
This leader will be the single point of ownership for the entire organization's technology strategy and execution-a true "jack of all trades" who knows how to leverage expertise. The role involves managing the technology landscape end-to-end, primarily by effectively directing and collaborating with MSP's and external vendors to scale and support the infrastructure and operational needs.
The ideal candidate for this role is an expert technical leader who can expertly balance architectural design and strategic decision-making while maintaining the ability to dive into day-to-day coding (as needed) to troubleshoot, prototype, or set standards.
This leader will guide the overall engineering roadmap, ensure technical execution excellence, and build scalable systems to support the growth of the retail business. Our Client is looking for someone who enjoys seamlessly transitioning between defining long-term technology strategy, occasionally writing production-level code, and collaborating with cross-functional leaders.
Key Responsibilities
The Senior Director of Technology will oversee the entire technology domain, from backend services and mobile applications to data and in-store retail technology.
Developing and driving the overarching technology strategy.
Setting best practices and engineering standards while actively contributing high-quality production code, primarily in Python and PHP.
Establishing robust Business Intelligence (BI) capabilities, including data models, reporting dashboards, and actionable insights for business decision-making.
Managing the architecture, reliability, and security of core systems, including cloud infrastructure (AWS) and database management (MySQL).
Overseeing technical vendor, development partner, and third-party platform relationships to ensure accountability and performance.
Partnering with leaders in operations, finance, and other business units to align the technology roadmap with strategic company objectives.
Leading the successful execution of complex, cross-functional projects from initial scoping through final delivery.
Qualifications and Experience
Our Client is looking for a technical leader with a strong history of success, characterized by an emphasis on ownership, problem-solving, and continuous improvement.
6 to 10 years of professional engineering experience, including time spent in a rapid-growth or fast-paced startup environment.
Deep expertise in Python and PHP and experience with modern API design and backend frameworks.
Strong hands-on experience with core AWS services, such as EC2, RDS or Aurora, ECS or Fargate, S3, and foundational networking knowledge.
Solid knowledge of MySQL, including effective schema design, query optimization, and data modeling.
Familiarity with mobile platforms (iOS, Android, or React Native) is a plus.
Demonstrated ability to clearly articulate complex technical concepts to non-technical stakeholders across product, operations, and executive leadership.
Proven experience managing external engineering resources or development partners.
Excellent project management abilities, with a skill for navigating and prioritizing competing demands.
Vice President Information Technology
Senior information technology manager job in Chicago, IL
Vice President of Information Technology - Hybrid, Downtown Chicago, IL
We've been retained by a premier international professional society with a mission to shape professional standards and catalyze innovation across the healthcare ecosystem. They need a thoughtful and savvy technology leader who knows that IT isn't just about systems - it's about people. As Vice President of Information Technology, you'll sit at the executive table and shape how technology enables a global professional organization serving more than 48,000 healthcare leaders. You'll balance strategy and execution, stability and innovation, vision and pragmatism. One day you may be guiding enterprise architecture decisions; the next, navigating sensitive tradeoffs that don't show up neatly on an org chart.
This role spans enterprise platforms, cybersecurity, digital workplace, Salesforce, vendors, budgets, and a talented internal team. There's meaningful complexity here: legacy systems, modern expectations, mission-driven priorities, and challenges that require judgment, discretion, and strong executive presence. If you've led IT at a senior level, enjoy operating in the gray space between technology and leadership, and are curious about a role with real depth, we'd welcome a confidential conversation.
Your Mission:
Setting and executing enterprise-wide IT strategy
Owning Salesforce as a strategic system (and making it actually work)
Leading and evolving core platforms, infrastructure, cybersecurity, and digital workplace tools
Partnering closely with executive leadership on priorities, risk, and investment decisions
Building, mentoring, and retaining a high-performing IT team
Managing vendors, budgets, and complex technology tradeoffs with sound judgment
Your Background:
Senior IT leadership experience with real decision-making authority and a true enterprise mindset
Deep and strategic Salesforce leadership expertise (this is essential)
Strong command of cloud platforms, modern enterprise architecture, and Microsoft 365
Proven ability to lead through ambiguity, change, and competing priorities
Solid grounding in cybersecurity, data protection, and risk management
Executive presence, discretion, and the ability to operate confidently in the gray areas
Master's degree highly preferred
Your Reward:
Base salary up to $250k plus annual bonus (~20%) and outstanding benefits
Hybrid work schedule (2/3 days per week in downtown Chicago)
An organization that needs you and your abilities
Important: We will consider only local applicants (current Chicago area residents) and will not respond to third parties.
Engagement Manager - Analytics Consulting
Senior information technology manager job in Chicago, IL
Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.
Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail, energy and logistics, helping them build robust data analytics and AI capabilities.
With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.
Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.
: Engagement Manager - Analytics Consulting
Location: Chicago, IL (Hybrid)
Type: FTE
About the Role
We are looking for an Engagement Manager with strong experience in analytics consulting, client-facing delivery, and managing data-driven projects. The role focuses on engaging with clients, understanding business needs, coordinating project execution, and ensuring smooth and high-quality delivery across analytics, data, and AI/GenAI workstreams.
Key Responsibilities
Client Engagement
Serve as the primary day-to-day contact for client stakeholders across analytics and technology teams.
Lead requirement-gathering discussions to understand business challenges and analytical needs.
Maintain consistent communication with clients on project status, next steps, and risks.
Prepare and deliver presentations, demos, and progress updates.
Delivery Management
Manage end-to-end delivery of analytics and data-centric projects across multiple workstreams.
Oversee planning, sprint execution, timelines, task allocations, and delivery milestones.
Ensure outputs meet quality standards and align with client expectations.
Work closely with analysts, data engineers, and solution teams to translate requirements into actionable tasks.
Coordinate testing, validation, and documentation to ensure smooth handoffs.
Solution Coordination
Support scoping, SOW creation, effort estimation, and planning for new and existing engagements.
Break down business problems into structured project components and deliverables.
Facilitate alignment across business, analytics, and technical teams to drive clarity and execution.
Contribute inputs for designing solutions and delivery approaches involving cloud, data, and AI components.
Team Interaction
Collaborate with distributed delivery teams to ensure alignment on tasks, priorities, and timelines.
Provide guidance and clarity-ensuring all team members understand requirements and expectations.
Maintain organized documentation and support knowledge transfer.
Required Qualifications
8+ years of experience in analytics consulting, client delivery, or data-focused project management.
Strong experience managing cross-functional project teams in fast-paced client environments.
Proven ability to work directly with senior client stakeholders and navigate complex requirements.
Familiarity with modern data stacks, cloud platforms (GCP, AWS, Azure), and analytics workflows.
Excellent communication, articulation, and stakeholder management skills.
Ability to manage project documentation, reporting cadences, and structured updates.
Based in or willing to relocate to Chicago; willingness to travel as needed.
Preferred Qualifications
Experience with data governance, metadata management, data quality, or cataloging tools (Collibra, Alation, Erwin).
Exposure to data marketplace, data profiling, or enterprise data transformation programs.
Familiarity with GenAI-driven accelerators (e.g., automated rule generation, metadata curation).
Background working with QSR, retail, CPG, or global multi-market data environments.
Prior consulting experience in a global or multi-client delivery environment.
This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.
If you are a motivated professional with a passion for delivering impactful solutions, we'd love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.
“Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”
Director Corporate Applications & Services
Senior information technology manager job in Downers Grove, IL
MAJOR RESPONSIBILITIES
Application & Service Portfolio Leadership
● Own the strategy, lifecycle, optimization, and governance of 70+ enterprise applications
and corporate systems.
● Ensure application reliability, scalability, compliance, and alignment to Duly's
operational and clinical priorities.
● Evaluate, standardize, consolidate, or retire systems to reduce redundancy and
maximize business value.
● Establish KPIs and dashboards to track application health, service performance, and
business impact.
Project & Delivery Management
● Lead medium- to large-scale application initiatives, enhancements, upgrades, and
integrations.
● Partner with business stakeholders to define requirements, scope, timelines, and
success criteria.
● Apply project management discipline to ensure predictable execution and transparent
communication.
● Act as escalation point for system issues, driving root-cause analysis and long-term
remediation.
Vendor & Contract Management
● Manage relationships with software vendors, consulting partners, and service providers.
● Lead contract reviews, renewals, RFPs, and licensing optimization to drive savings.
● Ensure vendor performance meets SLAs, quality expectations, and operational needs.
● Continuously assess the market for innovative, cost-effective tools and services.
Team Leadership & Development
● Lead, mentor, and support a team of 7-10 analysts, administrators, and specialists.
● Build a culture of ownership, accountability, customer service, and continuous
improvement.
● Develop skill sets aligned to business needs and emerging technologies.
● Set annual goals, review progress quarterly, and ensure alignment with organizational
objectives.
Cross-Functional Collaboration
● Partner with Finance, Accounting, Operations, HR, Call Center, Marketing, and IT teams
to ensure applications support business process excellence.
● Support corporate leaders with insights, data, process optimization, and
recommendations for technology adoption.
● Work closely with the Information & Transformation team on enterprise strategies and
digital transformation initiatives.
Manager, Integration
Senior information technology manager job in Downers Grove, IL
Hours: 40 hrs., 8-5 M-F
Work Schedule: Hybrid Schedule
Pre-Close Deal Management & Integration Planning
Serve as the primary liaison for sellers during the pre-close phase-setting expectations, managing timelines, and ensuring a positive experience.
Lead and organize diligence workflows, including coordination with third-party vendors and escalation of issues.
Build tailored integration strategies and draft plans for leadership review, informed by due diligence findings.
Post-Close Integration Execution & Oversight
Activate the integration plan immediately post-close, converting pre-close plans into a detailed execution roadmap.
Lead cross-functional project management across HR, Finance, IT, Operations, and Clinical Services to ensure on-time delivery of integration milestones.
Maintain transparent, proactive communication with internal stakeholders and sellers post-close.
Identify risks or operational issues and drive prompt resolution.
Deliver integration milestones within approximately 120 days post-close and support deal value realization.
Compile final integration documentation summarizing outstanding items, risks, and lessons learned for operational handoff.
Seller & Stakeholder Experience
Provide a cohesive, respectful “Leave No Wake” experience for sellers, ensuring professionalism and minimal disruption during transitions.
Build trusted relationships with incoming partners, operational leaders, and support functions to ensure alignment and continuity.
Maintain consistent, reliable communication throughout the integration lifecycle.
Cross-Functional Collaboration & Process Optimization
Partner with Corporate Development, Operations, and Value Creation teams to refine integration tools, templates, and playbooks.
Contribute to building a scalable, repeatable integration framework that accelerates value capture.
Capture feedback, identify improvement opportunities, and support continuous enhancements to integration approaches.
Years of Experience
5-7 years of experience in integration, healthcare operations, corporate development, project management, or post-merger integration roles.
Strong project management and organizational skills with experience leading cross-functional initiatives.
PMP, Lean/Six Sigma, or similar certification is a plus.
Bachelor's degree in business, healthcare administration, finance, operations or related field.
The compensation for this role includes a base pay range of $116K-$174K with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Information Technology Project Manager
Senior information technology manager job in Naperville, IL
Software Project Manager
Full Time role
Naperville, IL
About the Role
We're looking for a Software Project Manager who can lead multiple software development projects from concept to delivery while serving as a trusted partner to clients and cross-functional teams. This role requires a balance of technical understanding, strong communication, and strategic project leadership.
Key Responsibilities
Project Management & Delivery
Lead end-to-end software project execution from kickoff to post-launch support.
Define scope, timelines, and success metrics with engineering teams and clients.
Identify and mitigate risks throughout the development lifecycle.
Coordinate UAT, deployments, and go-live activities.
Facilitate retrospectives and drive continuous improvement.
Client Partnership
Serve as the primary contact for client communication and relationship management.
Conduct project status updates, expectation management, and client health checks.
Lead onboarding and kickoff processes for new client engagements.
Navigate complex stakeholder needs and resolve issues effectively.
Resource & Team Coordination
Manage resource allocation and utilization across multiple active projects.
Forecast capacity needs over 3-6-month planning windows.
Mentor team members on project processes and best practices.
Collaborate with Sales, Operations, and Finance on project planning and execution.
Financial & Operational Management
Track project budgets, timelines, and profitability.
Support estimation, scoping, and pricing discussions.
Ensure accurate time tracking, billing, and reconciliation.
Assist with pre-sales and technical discussions as needed.
Process & Quality Oversight
Maintain standardized project lifecycle processes and quality controls.
Manage documentation, project artifacts, and internal knowledge resources.
Ensure adherence to development and delivery standards.
Identify opportunities for operational improvement.
Qualifications
Required
Bachelor's degree in Project Management or a related field.
3+ years of experience managing multiple software development projects.
Strong understanding of SDLC and both Agile and Waterfall methodologies.
Excellent communication skills with technical and non-technical audiences.
Experience with project management tools such as Jira, ClickUp, Asana, or similar.
Proven record of delivering projects on time and within budget.
Ability to handle competing priorities in a fast-paced environment.
Preferred
Technical background or coding experience.
Experience managing maintenance or retainer-based client relationships.
PMP, Scrum Master, or similar certification.
Professional services or agency environment experience.
Experience in business analysis or requirements gathering.
IT Cybersecurity Manager
Senior information technology manager job in Lombard, IL
Blooming Color is an API-driven technology integrator, manufacturing print for some of the world's largest creative and upcoming brands. We deliver best-in-class performance with innovative digital print solutions for our clients and partners. Blooming Color is home to one of the largest HP Indigo press fleets in the Midwest, with a powerful tech stack that enables those partners to ship thousands of orders across the globe 24/7.
We are seeking an IT Cybersecurity Manager to join our growing team! Combining two roles, the IT Cybersecurity Manager will report to our VP of Systems and Technology. This role focuses on the continued operation and improvement of our business systems and services to ensure we are protected from threats in this ever changing digital world.
The ideal candidate would be a proactive and driven individual with great project management skills to keep up with our expanding business. This role provides IT and Cybersecurity and oversees multiple locations in the US, with our flagship plant in Lombard, Illinois.
Oversee day-to-day IT operations including network infrastructure, systems administration, help desk support, and hardware/software lifecycle management.
Ensure high availability, reliability, and performance of enterprise systems and cloud based services (AWS).
Work alongside our development teams to implement new technologies to improve efficiency, scalability, and security.
Direct the implementation and operation of cybersecurity tools and technologies (e.g., SIEM, firewalls, endpoint protection).
Lead vulnerability assessments, penetration tests, and regular security audits.
Help us pursue additional certifications required by our ecommerce customers (ISO, SOC 2, etc.)
Oversee incident response efforts, including detection, investigation, and remediation of security events.
Create and maintain documentation for IT and cybersecurity such as: network diagrams, inventory & asset management, security policies, audits and more.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field.
5+ years of experience in IT security, including at least 2 years in a leadership or management role.
Strong knowledge of server administration, networking, virtualization, and cybersecurity.
Ability to work under pressure, handle multiple priorities, and make sound decisions quickly.
Excellent leadership, communication, and project management skills.
Salary & Benefits
$100K - 130K (dependent on experience)
401K after 1 year
Health and Dental Insurance
Senior Customs Brokerage Manager
Senior information technology manager job in Chicago, IL
Title: Senior Manager, Customs Brokerage Location: Chicago, IL OR Cleveland, OH (Must be in either location - will need to be onsite 3 days/week and remote 2 days/week) The Senior Manager, Customs Brokerage, oversees multiple teams within a brokerage center, ensuring the effective operation of customs brokerage services. This role is responsible for leading Managers and Supervisors, achieving strategic and financial objectives, and fostering team development. The Senior Manager collaborates with branch leadership, Sales, and senior company leadership to meet strategic goals, control expenses, and drive performance. Succession planning and team growth are critical aspects of this role, ensuring sustainable success and operational excellence.
This position is essential to driving the success of the customs brokerage organization by overseeing multiple teams, achieving strategic and financial goals, and fostering a culture of excellence. The Senior Manager, Customs Brokerage, plays a pivotal role in aligning operations with organizational objectives and ensuring long-term growth and success.
Key Responsibilities
Leadership and Oversight
Lead and mentor Managers and Supervisors, ensuring they effectively manage their teams and meet operational goals.
Conduct regular meetings with direct reports, including weekly team meetings and one-on-one sessions.
Handle escalations, resolve personnel issues, and ensure alignment across all teams within the brokerage center.
Strategic Collaboration
Interact regularly with General Managers and Operations Managers for supported branches to align operations with branch objectives.
Partner with Sales and senior leadership to achieve strategic goals and support business development initiatives.
Operational and Financial Management
Manage brokerage operations to meet budget goals, control expenses, and drive revenue generation.
Evaluate staffing needs for the brokerage center and develop resource plans to meet current and future demands.
Monitor and ensure compliance with established KPIs, accuracy standards, and timeliness in billing and collections.
Team Development and Succession Planning
Develop teams by fostering a culture of growth, continuous improvement, and accountability.
Identify high-potential employees and create succession plans to ensure organizational sustainability.
Support training and development initiatives across all levels of the brokerage center.
Performance Monitoring and Improvement
Evaluate team performance, provide actionable feedback, and implement strategies to address operational challenges.
Ensure client satisfaction by maintaining high standards of service and resolving escalated issues promptly.
Collaborate with Compliance, Finance, and other internal departments to drive process improvements and maintain operational integrity.
Qualifications
Bachelor's degree in Business, Logistics, or a related field preferred.
U.S. Customs Brokerage License preferred
Minimum 7-10 years of experience in customs brokerage, with at least 3-5 years in a senior leadership role.
Comprehensive knowledge of U.S. Customs regulations, entry processes, and compliance requirements.
Proven ability to manage large teams, control expenses, and meet financial and operational goals.
Strong strategic thinking, problem-solving, and decision-making skills.
Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels of the organization.
Proficiency in Microsoft Office Suite and experience with customs brokerage software.
Senior Project Manager
Senior information technology manager job in Highland Park, IL
Senior Project Manager
Duration: 6-month contract (possible extension)
We are seeking an experienced Project Manager to lead complex initiatives across product and technical teams in a hybrid Agile/Waterfall environment. This role requires a proactive leader who can manage interdependent projects, communicate effectively with stakeholders and executives, and drive outcomes-not just track tasks. The PM will own planning, execution, risk management, and delivery while adhering to PMO governance standards.
Must-Have Skills:
Strong Project Management experience with complex, multi-dependency projects
Agile and Waterfall methodologies; solid understanding of Scrum ceremonies and roles
Excellent communication and executive-level presentation skills
Risk, issue, and change management expertise
Vendor and SOW management experience
Proficiency with MS Project, SharePoint, MS Teams, and Microsoft Office
Responsibilities:
Develop and manage detailed project plans, schedules, and milestones
Lead core team, technical, and stakeholder meetings
Manage project risks, issues, dependencies, and budgets
Coordinate internal teams and third-party vendors
Provide clear status reporting and executive-level updates
Ensure compliance with PMO governance and delivery standards